Issuu

Visit our website: www.uhb.nhs.uk

For patients, staff, visitors and volunteers

Page 5 New artwork for spiritual centre

JUNE 2015

Page 7 Work with our charity to raise funds

Page 13 Flavour of the work of dietitians

VIP drops in to meet research teams improving patient care

Elizabeth Dwenger, The Lord Mayor of Birmingham Councillor Ray Hassall, Jo Plumb and Tim Jones

The new Lord Mayor of Birmingham, Councillor Ray Hassall, headed straight for the Queen Elizabeth Hospital Birmingham (QEHB) the day after taking up office. His first official engagement was a visit to the 2015 Research Showcase at the QEHB, which coincided with International Clinical Trials Day. The annual exhibition gave patients and more than 500 visitors the chance to learn about the latest developments in over 20 different areas of research that University Hospitals Birmingham (UHB) NHS Foundation Trust and its partners are currently involved in. UHB is part of Birmingham Health Partners, a collaboration between the Trust, the University of Birmingham and Birmingham Children’s Hospital. The Health Research Bus was on site for the showcase to demonstrate how clinical trials work while a giant inflatable colon was used to demonstrate facts about digestive illness. There was also the chance to try out the Rex-Exoskeleton Trousers, which aim to help

Inspection puts Trust among top in country The Care Quality Commission (CQC) has handed University Hospitals Birmingham (UHB) NHS Foundation Trust a ‘Good’ rating overall following its recent inspection. In the report, published in May, the Trust was rated as ‘Outstanding’ for whether its services were well led and ‘Good’ in relation to whether services were safe, effective, caring and responsive. Critical care was rated as ‘Outstanding’ with urgent and emergency care, medical care, surgery, end of life care and sexual services rated as ‘Good’. Chief executive Dame Julie Moore said: “This report recognises the excellent quality of care given to our patients and the comments from patients throughout the report reflect that. “We are in the top 20 per cent of Trusts nationally. There are very few recommendations for improvement for us to make and the action plan to address these is already underway.

We are very proud of the patient care given by all staff at this trust, and they should be congratulated and thanked for that Dame Julie Moore Chief Executive “We are very proud of the patient care given by all staff at this Trust, and they should be congratulated and thanked for that.” Philip Norman, Executive Chief Nurse, said: “If we take the report as a whole we see that we have an ‘Outstanding’ rating for 20 per cent of our services, with 65 per cent being ‘Good’ and 15 per cent requiring improvement. “You can see from that, that 85 per cent

of what the inspectors saw is ‘Good’ or ’Outstanding’ and we’ve got some small areas that we need to improve on. “The report is full of positive comments from patients and staff. “It highlights and recognises our organisation as giving quality care. It identifies huge numbers of outstanding practices and innovations across the organisation. “We have got a few things we need to improve on but overall there is some great stuff in there and we are very pleased.” CQC’s Chief Inspector of Hospitals, Professor Sir Mike Richards, said: “We found University Hospitals Birmingham NHS Foundation Trust was providing a good service to its patients overall. “Our inspectors witnessed a number of areas of outstanding practice and staff were dedicated and caring, led by an excellent leadership team.” For more details see page 3.

wheelchair users walk again, and the Sensium vital sign patch, a wearable patch that monitors your life signs. The Lord Mayor, who has championed medical research after losing both his son and sister to cancer, was greeted by QEHB Executive Director of Delivery Tim Jones and Head of R&D Operations Jo Plumb and spent an hour touring the showcase talking to staff, visitors and patients. Tim said: “This is a fantastic opportunity to showcase the amazing work our researchers, nurses, doctors and scientists are working on to make new treatments and technology available to our patients and the public.” Jo added that UHB’s showcase is supported by the National Institute for Health Research (NIHR) ‘Ok to Ask About Research’ campaign. The NIHR funds several research programmes in Birmingham and also International Clinical Trials Day, with national events across the country. More pictures in next month’s edition.

Survey

Latest findings praise our services The latest quarter’s results for the national Staff Friends and Family results are in! Each quarter, a third of staff are asked the following two questions: How likely are you to recommend UHB to friends and family if they needed care or treatment? And: How likely are you to recommend UHB to friends and family as a place to work? On the first measure, since April 2014, 2% more staff would recommend QEHB to friends and family for treatment, taking the total to 93%, which is one of the highest in the country. Some 4% more staff than at April last year also said that they would recommend QEHB as a place to work, taking that total to 80% of staff. A frequent request by staff in the free text element of the test is a request for better diet and health advice. Therefore, from last month, Staff Wellbeing Clinics are available for all staff. To book a free and confidential appointment, email wellclinic@ uhb.nhs.uk

Puzzle page: Delivering thebrainteasers, best in care mind benders and more P15 Find your way around: hospital maps P16

University Hospitals Birmingham NHS Foundation Trust | JUNE 2015

Health Talks for Foundation Trust Members Daytime sessions: 10.00–10.30 – Registration 10.30–noon – Health Talk

Evening sessions*: 18.00–18.30 – Registration 18.30–20.00 – Health Talk VENUE: Lecture Theatre 3, Education Centre, Level 1, Queen Elizabeth Hospital Birmingham Wednesday 17 June Sleep: Insomnia and sleep problems Friday 24 July Thyroid: Under-active and over-active Tuesday 18 August Can you hear me? Hearing problems and treatments Monday 7 September* Mental health Wednesday 23 September Eyes: Common conditions affecting sight Friday 23 October Stroke and transient ischemic attack (TIA) Monday 16 November How the brain works Wednesday 16 December Alcohol: The effects of drinking and support available For more information see: www.uhb.nhs.uk/health-talks.htm

You said, we did…

Working together: (L-R) Karen Wykes, Christina Reihill and Steve Morden

You Said Patient feedback via the Outpatient Friends and Family Test showed patients were unhappy with the long waiting times in the pre-assessment screening clinics at QEHB. We Did To tackle the problem, Steve Morden, Senior Staff Nurse, supported by Karen Wykes, Pre-Assessment Administrator, completed a project to change the whole appointment system in the clinics so waiting times were reduced. This has proved very successful with patients now complimenting the service on its efficiency. Comments in the Friends and Family Test bear testament to the impact of the new system, with feedback such as; “Everyone was professionally polite and friendly. Quick and well run (on time).” “Friendly and supportive staff. Fast and efficient appointment.” Christina Reihill, Pre-admission Screening Lead Nurse Practitioner, said: “Steve has really managed to turn things around so patients are now seen in a timely manner. We encourage all patients to give us their feedback so we can make changes and make their experience at our hospital as positive as possible.”

Signs are positive for new lessons Sign language lessons are helping Queen Elizabeth Hospital Birmingham (QEHB) staff deliver a better service to deaf patients and visitors. The one-day British Sign Language (BSL) training programme is delivered by University Hospitals Birmingham (UHB) NHS Foundation Trust’s Learning and Development department and aims to provide staff with basic fingerspelling techniques. Senior Trainer Satvinder Aulak, pictured above, said: “The course is available to anyone within the Trust. Delegates don’t need to have any previous experience in signing and they will learn the basics. “The feedback has been very positive. Delegates enjoy the course because it enables them to develop a new skill and also to interact better with deaf patients. “We want these patients to have a good experience of coming into our hospital and we want our staff to be able to interact with them as soon as they arrive.

We want these patients to have a good experience of coming into our hospital and we want our staff to be able to interact with them as soon as they arrive. Satvinder Aulak Senior Trainer “Staff from a broad range of areas have been on the course including doctors and occupational therapists and especially reception staff, who take priority as they are the first point of contact.” Nick Drinkwater, lead professional development nurse in Ambulatory Care, has seen

the benefits after he and a number of his staff completed the programme. He said: “We found the course very enjoyable and informative and what staff learned has been very beneficial. “In Ambulatory Care, where we deal with thousands of patients each year, basic signing is a skill which is called for surprisingly often. “A number of staff have even set up an informal group among themselves on their own initiative, which meets once a month, to practise and maintain their signing skills.” The course aims to raise awareness of deaf issues and deaf culture and technology as well as teaching staff how to finger spell the alphabet along with some basic greetings and introductions. For more information about the course including details about how to book a place on a future BSL course, contact Susan Breckles. Tel: ext. 14215, Email: Training.Administration@uhb.nhs.uk.

Sue’s fond farewell after four decades of service University Hospitals Birmingham (UHB) NHS Foundation Trust’s headquarters office stalwart Sue Harvey has waved goodbye to the NHS after four decades of service. Sue, aged 62, began her health service career back in January 1975 when, following a stint in the insurance industry and the births of her two daughters, she signed up with the SOS Staff Bureau in Birmingham’s landmark Rotunda building. For her first assignment she was sent to the now defunct Birmingham Area Health Authority (Teaching) in Alpha Tower on Broad Street, where a year later she was taken on as a permanent member of staff. “I have seen so many changes over the years and have met some really lovely people along the way,” said Sue, who lives in Quinton with her husband Paul. When the city’s health services were split up Sue was seconded to South Birmingham Health Authority as personal secretary to the district administrator. Promotion to general office manager and administrator for legal services followed at Selly Oak Hospital before the move to the new Queen Elizabeth Hospital, where she became office administrator at UHB Trust headquarters. Computerisation has been the major change during Sue’s career but she believes many modern methods are rooted in the past. “I’ve actually seen the way some things are done go full circle,” she said. “Something comes along as a new idea and I’ve thought, ‘That was the way we did it years ago’. “But computers have obviously changed the way we work. When I think back to when I first started in admin, I’d be typing 50 or 60 letters a day on a manual typewriter. I can’t imagine typing one now! “I’ve moved sites, moved offices and seen

Delivering the best in care

Sue Harvey who has retired after 40 years’ sevice

five or six chief executives in my time. Each time there’s a change it’s like having a new role because new people come in with new ideas and different ways of working. “Many things have happened along the way that resulted in absolute hilarity, which still make me chuckle now. I have always enjoyed it.” Sue has no doubts what she will remember most as she heads into retirement. “When you have been around as long as I have the workplace becomes a little community,” she said. “It’s the people I have enjoyed seeing every day who have made it special for me and it will be those that I will miss the most.”

Sue marked her retirement with a night out in Quinton with friends and Trust chair Jacqui Smith made a short presentation on her final day. Plans for the future include sorting out her garden and spending more time with daughters Donna and Paula and her four grandchildren. She also has holidays booked to Majorca and the Algarve and is also hoping to fit in a cruise. “It doesn’t feel real at the moment,” she added. “It feels like I’m going on annual leave. But now is the right time for me to say goodbye and look forward to spending some quality time with my husband, who has been patiently waiting for this time to come.”

JUNE 2015 | University Hospitals Birmingham NHS Foundation Trust

Inspection praises ‘outstanding’ work The findings from the Care Quality Commission have put the Trust in the top 20 per cent of trusts nationally. In the report, published in May, the Trust was rated as ‘Outstanding’ for whether its services were well led and ‘Good’ in relation to whether services were safe, effective, caring and responsive. Critical care was rated as ‘Outstanding’ with urgent and emergency care, medical care, surgery, end of life care and sexual services rated as ‘Good’. The report revealed that across the Trust, the inspection team found areas of outstanding practice, including:

Medical care

“Critical care services were obtaining excellent results for patients who received treatment that was based on national guidelines. The hospital had seven-day working and outstanding, effective multidisciplinary working which had a positive impact on patient care and recovery. Critical care staff were caring and compassionate.”

Surgery

■ Strong recruitment practices, where teams were encouraged to over recruit when good candidates presented at interview to secure capable individuals when they were available.

■ The use of theatre technicians to support trauma teams in the emergency department was indicative of the trust-wide multidisciplinary working. The practice provided support to the duty anaesthetist for more complex patients and allowed learning between disciplines and departments.

“Critical care services were found to be outstanding, providing effective treatment with excellent leadership.”

“The leadership of critical care was outstanding. Staff reported that nursing and medical leaders were supportive and encouraged innovation. Staff were aware of and committed to the trust’s vision and demonstrated commitment to its objectives and values. Staff were proud of the standard of care they provided and said that their achievements were recognised by their senior managers.”

■ Robust governance processes and a powerful culture of innovation which encouraged staff to take opportunities to enhance services.

■ Instances where the Trust had engaged with patients over previous problems and changed practice; such as complementary hearing aid boxes and providing sleep masks and ear plugs to all inpatients.

Critical care

The Emergency Department’s newsletter enabled safety and governance messages to be passed to staff in one concise document, reducing the number of emails which gave staff more time. Among those areas where it was recommended that the Trust make changes were: ■ Improve infection control and hygiene, particularly in Urgent and Emergency Care services. ■ Investigate appointment waiting times in outpatient services. ■ Ensure sufficient consultation time is available for patients with complex conditions.

The full report of the inspection has now been published on the CQC’s website and can be viewed at www.cqc.org.uk/provider/RRK.

Outpatients & diagnostic imaging “Patients told us treatment was discussed with them and they were involved in the decision making process. Staff praised the support they received from the trust with continual professional development and training.”

“Patients told us they were very appreciative of the respect they were shown from the professional, compassionate highly valued staff. Learning from incidents was promoted and seen to be a learning and improvement tool in the trust.” “The trust used pioneering treatments to achieve positive outcomes for surgical patients with complex trauma cases and transplant needs.” “The trust excelled in research, including working closely with the University of Birmingham to be one of the world’s leading centres for research and treating liver disease.”

Urgent and emergency services “Medical care services ensured incidents were regularly reported, acted upon and we saw examples of lessons learned. Infection control procedures were upheld by staff and equipment was well-maintained and in good supply.” “Risks, concerns and complaints were identified and acted upon swiftly and patients were cared for by compassionate and competent staff.”

Make sure you submit your nominations

End of life care “Staff provided compassionate care for patients. Services were very responsive to patients’ individual needs and those of their families and next of kin. We saw and heard about many examples where practical, emotional and spiritual needs were considered and met.”

Outpatients – sexual health services “We found the sexual health services to be caring. Patients spoke highly of the staff and the service they had received. Patients were treated with dignity and respect. Patients felt supported and were given clear explanations about their care and treatment.”

“Staff were well-trained and well-managed which motivated them to provide good care. Our observations showed that staff were caring and compassionate towards patients and their families. The majority of patients we spoke with could not speak highly enough of the staff who had dealt with them. Services were tailored to meet individual patient’s needs.”

Help us to celebrate exceptional achievements at the Trust “Things like this just don’t happen to me. I can’t believe it!” That is what night porter Mark McCann, said when his name was announced at the Best in Care Awards. The annual awards celebrate the exceptional achievements, dedication and commitment of so many at UHB because saying ‘thank you’ to those who have made a real difference to the care we provide is an important part of the team spirit here at the Trust. But it is not just the outstanding feats of live-saving surgery or frontline staff that

receive praise. For example, Rabia Khanum, like so many of our members, gets a great deal of personal satisfaction from giving up a few hours each week to support our patients and her contribution does not go unrecognised. Rabia was crowned Member of the Year at last year’s awards ceremony for her enthusiasm and commitment to helping our hospital. The Trust’s Vocational Development Team were also recognised in 2014 for their Apprenticeships scheme, which has become one of the most successful in the NHS. Housekeeper David Chance, Support

Services Manager Linda Russell and Mortuary Manager Robert Hawksford are among more than 100 members of staff, volunteers and foundation members who have been recognised through the Trust’s annual Best in Care awards since they wer launched back in 2009. To make your nominations complete a nomination form at the Information Desk or visit our website www.nhs.uk/awards. Nominations close 31 July 2015.

See www.uhb.nhs.uk for the latest news

University Hospitals Birmingham NHS Foundation Trust | JUNE 2015 ADVERTORIAL

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JUNE 2015 | University Hospitals Birmingham NHS Foundation Trust

Creation of artwork to inspire visitors Families from across the Muslim community in Birmingham have been invited to contribute to the creation of a piece of spiritual artwork at QEHB. The unique spiritual artefact - a mihrab, embedded with over 1,000 mosaic tiles - has each tile representing one individual making du’a (prayer) before painting it. A mihrab is usually a semicircular niche in the wall of a mosque that indicates the direction of the Ka’abah in Makkah, the holiest city in Saudi Arabia – the direction that Muslims face when praying. All generations across the Muslim community took part in the event held at the Learning Hub where each person was asked to take some time to make du’a, asking for blessings for every user of the hospital and then paint an individual tile. Following these sessions, a number of tile painting sessions were held in the community at mosques, madrasas, seniors’ day centres, families’ circles, women’s events and girls/boys clubs etc., bringing all sections of the Muslim community together in the creation of this Islamic artefact. The tiles would then be taken to be fired and set in a specially created 7ft, solid oak mihrab frame which was drawn by Akram Bonham, an architectural technologist and built by Nitin Varsani, a carpenter and joiner. The tiles were created by ceramicist Moriam Grillo. Abbas Shah, also an architect, has supported the project with his ideas, artistic flair and his connections with the Muslim community. The work has been the brainchild of QEHB’s Muslim Chaplain, Rehanah Sadiq who sought donations three years ago for the creation of a free-standing mihrab that would create a true focal point for the Muslim Prayer Room in the hospital’s Faith and Community Centre. She said: “The uniqueness of this mihrab is that each tile is a representation of an individual’s sincere and heartfelt du’a, a spiritual act of prayerfulness. The visual impact of the unity of so many people’s prayers reflected in the mosaic patterning of the tiles is both powerful and moving to the visitor, knowing that these prayers were made for them as well as for patients, relatives and staff. “Being a part of the creation of this mihrab

Dignity in Care Save the date Dignity in Care Conference 2015 This year’s Dignity in Care Conference will take place on Thursday 18 June 2015 at St Andrews, the home of Birmingham City Football Club. Please save the date and further information will be available nearer the time on the Trust’s website

Abbas Shah, Architectural Education Consultant, Moriam Grillo, Ceramicist, Rehanah Sadiq, Muslim Chaplain and Akram Bonham, Architectural Technologist

Zainab and Haider work on the tiles

is personally meaningful to so many people and appreciation has been expressed in the Book of Signatures of those who painted a tile. She added: “I was inspired by the altar table in the Chapel and its focal position in the room. It made sense to have a mihrab which indicates the directional focus for prayer, and a great opportunity to create a beautiful piece of artwork with spiritual significance.” The QE Chaplaincy team at the Faith and

Community Centre celebrate its diversity and the way in which people of different faiths work together. The mihrab’s tiles, which are painted in turquoise blue, green and cobalt blue to match UHB colours, are set in a simple geometric pattern that draws from Islamic and Eastern architecture. Some of the colours are also traditional core Islamic colours. Mr Bonham, who created the structure, said: “When I was asked to look at creating a mihrab, I saw the centre and it had no identity and felt sterile. The mihrab would help insert an Islamic identity into the Prayer Room. “The mihrab is born from a beautiful idea and is a wonderful piece. It helps to redefine the space and create that essential focus.” Moriam Grillo, the ceramicist from Bedfordshire who created the mosaic tiles added: “It is inspirational and a beautifully unique idea that offers strength in its expression of feeling.” Ms Sadiq later added: “I cannot express what great artists express, but this mihrab is a wonderful reflection of a spiritual essence that has been captured and embedded into this beautiful artefact.” An exhibition showing the story of the Mihrab Project from beginning to end will be displayed during the week of an unveiling event of the mihrab at the start of June.

Seven day service will be biggest change to NHS Professor Sir Bruce Keogh, Medical Director of NHS England has said research projects such as HiSLAC could lead to the biggest policy change the NHS has seen. Based at the original Queen Elizabeth Hospital, the HiSLAC (High-Intensity SpecialistLed Acute Care) study aims to determine whether having more specialists in hospitals at weekends will improve outcomes for patients admitted as medical emergencies. “I believe the provision of seven-day NHS services is a matter of priorities and we have to think of new ways of doing things,” said Sir Bruce. “It is research like this that will solve the problem and help us get to a place of profound

policy change, possibly the biggest since the development of the NHS more than 65 years ago.” Speaking at the first HiSLAC Collaborators’ Meeting at the Royal College of Anaesthetists, Sir Bruce addressed clinicians and NHS managers from around the country. Sir Bruce has been a great supporter of HiSLAC, co-signing a letter of support and introduction to NHS Trust Medical Directors when the research project launched in early 2014.

Session to explore care of hip patients A study day to explore the pathway taken by trauma hip patients is being planned. The one-day session on June 24 is suitable for student and junior staff across the professions that cover this pathway including diagnostic radiographers, physiotherapist, occupational therapists, nurses, paramedics and ambulance staff, junior doctors and medical students. The study day will give an in depth look at a patient who arrives in hospital with a traumatic hip injury and follows the complete pathway from delivery into hospital, to initial care, diagnosis, surgery and rehabilitation. Guest speaker Trevor Dale will talk on Human Factors including the effects of stress and explaining the brain limitations. Cost is £35 (20 per cent discount for students and early bookings) To book, visit the conferences@QEHB website: conferences. uhb.nhs.uk

Lottery winners Latest winners in the Birmingham Healthcare 50-50 Club Staff Lottery have been revealed including winners from the Trust. In the April draw, the third prize of £250 was won by Eileen Gibson of UHB and £50 went to Patricia Winters. The £1,500 prize was won by Genneve Leon of Birmingham Children’s Hospital and the second prize of £500 went to Mary Locke who also works at the children’s hospital. Half of the entry stakes are reclaimable as vouchers annually. In March this meant £2020 was handed out in Boots vouchers and £140 was claimed by members for the National Garden Centre scheme, which is also valid at Homebase. Another £65 was handed out to cover dental charges. To find out more about how to take part in the draws, which take place on the third Tuesday of every month, contact either your General Office or UHB General Ledger team on ext. 17337. Email Leanne.Neeld@uhb.nhs. uk to join or claim benefits.

Donation information The organ donor line - 0300 123 23 23 - is available 24 hours a day, seven days a week with all calls charged at the standard local rate, even from mobile phones. Or visit the website at www.organdonation.nhs.uk

Long Service Awards If you have completed 25 years’ service or longer in the NHS you will be entitled to a Long Service Award. For further information contact HR First Contact Team on ext. 51577 for an application form.

For more information visit: www.hislac.org.

See www.uhb.nhs.uk for the latest news

University Hospitals Birmingham NHS Foundation Trust | JUNE 2015

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JUNE 2015 | University Hospitals Birmingham NHS Foundation Trust

Got a question or a request? Let us know! Throughout the coming months, QEHB Charity team members will be visiting the hospital wards to find out from you, the people on the ground, if there is anything we can do to help you and your patients. Each QEHB Charity team member will represent specific wards, feeding back to the rest of the charity team about what we can do to help. So, if you have a question, request or you’d just like to find out more about us, come and have a chat! We are more than happy to help. Justine Davy, Head of Fundraising, will be managing: Liver Outpatients and Critical Care Areas A, B, C and D Ward 408: Plastics/ Ear, Nose and Throat/ Maxillofacial/Trauma Ward 516 and 518: General Medicine Ward 517 Ward 519 Ward 726 and 727: Liver/GI Laura Power, Fundraising Officer, will manage: Ophthamology Outpatients Imaging and Nuclear Medicine Therapies North Suite Burns Centre Ward 301: Renal Dialysis Ward 624: Urology/ Ear, Nose and Throat, Maxillofacial/ Plastics Ward 728: Colorectal QEH: West 1, West 2, Bournville and Harborne

Charity Champs

qehbcharity @qehbcharity Michael Tivey, Fundraising Officer, will visit: Neurology Lung function and sleep Emergency Department/Clinical Decision Unit (CDU) Ward 306: Cardiac Surgery Ward 407 and 411: Neurology Ward 410 and 412: Trauma Ward 513: Multispeciality Ward 514: Stroke Ward 625: Haematology Sian Averill, Fundraising Officer, will be point of contact for: Cardiac Outpatients Coronary Care Invasive Cardiology Ward 302: General Surgery Ward 303 and 305: Renal Ward 304: Cardiology Ward 515: Multispeciality Ward 620: Multispecialty Ward 621: Chemotherapy/ Haematology (day unit) Ward 622 and 623: Oncology/Young Persons Unit QEHB Charity point of contact for Ambulatory Care will be Chief Executive, Mike Hammond

Dates for your diary Brain Tumour awareness day 10am – 3pm JUNE Help raise money for patients with brain tumours at the QE by donating your spare change on Tuesday 9th June in the hospital atrium, where QEHB Charity volunteers will hold a themed stand to raise money for our brain surgery appeal. For more information call Laura Power on 0121 371 4852.

2015

Aegon Classic Tennis Day Edgbaston Priory Club Join QEHB Charity for a JUNE fantastic day of tennis, on the first day of the Aegon classic, and see some of the world’s most famous tennis players take to the court in the most celebrated lead up to Wimbledon! NHS staff can enjoy a special 50 per cent discount as we’re offering upper tier seating for just £5 a ticket. To join us and secure your goody-bag, visit www.qehb.org/events. When buying your tickets you will also be automatically entered into a prize draw for two ‘Behind the Scenes’ guided tour tickets to see the player’s lounge and restaurant area, media centre and tournament offices. For more information or for a list of terms and conditions, contact Justine.Davy@uhb.nhs.uk. All monies raised by the event will be donated to QEHB Charity.

2015

Support Military patients and their families JUNE Outdoor Physical Training sports day Outdoor Physical Training (OPT) is holding an ‘alternative sports and family fun day’ for people of all fitness levels, to support military patients and their families. Fun and quirky sports events will include tyre pushes, hand stands and a tug-of-war, and there will also be a raffle, face painting, a bouncy castle and mini-assault course to keep the little ones entertained. Local businesses are also invited to sell their products in return for a donation. All monies raised by the event will be donated to Fisher House, a ‘home away from home’ for military patients and their families. For more information call 07885 416 446.

2015

Charity ride to support children with cancer JUNE Are you ready for one of the most rewarding challenges of your life? Why not take part in a 130 mile bike ride, the equivalent of five marathons, and help support young children with cancer? The ride has been organised by registered charity SACA (Sikh Arts and Cultural Association) to raise money for QEHB Charity’s £250,000 VIP treatment appeal, which will transform the radiotherapy department at the QE into a child-friendly environment. Anyone wishing to take part should sign up by Monday 1st June. To register visit www.charitybikeride.com/beneficiary/110 or for more information call Laura Power on 0121 371 4852.

2015

18-19

Join our sizzling summer events and help support patients Fisher House Ball Warwickshire County Cricket Club JUNE Join us for a fantastic night of entertainment at the forthcoming Fisher House 2nd Anniversary Ball, which is being held at the Edgbaston Stadium, home of Warwickshire County Cricket Club. Tickets cost £80 per person and will include a champagne reception, four course dinner and wine. Guests will also have the chance to win a luxury car and diamond ring, worth over £1,500. To book your ticket visit www.qehb.org/event.

2015

Armed Forces Day 10am – 3pm JUNE Join QEHB Charity in supporting our military patients and their families by visiting our Fisher House-themed atrium stand. The stand will include mugs, pens, trolley coins and wrist bands as well as information about Fisher House, a ‘home away from home’ for military patients and their families. There will also be the opportunity to donate via bucket collections and all monies raised by the stand will be donated to Fisher House. QEHB Charity volunteers will be on hand until 3pm, so stop by and say hello!

2015

Family supports diabetic patients with thousand mile ride

The family of a patient with long-term diabetes will cycle over 1,000 miles to raise £10,000 for other diabetic patients at the Queen Elizabeth Hospital Birmingham. Mandy Proffitt, 52, from Brownhills, Walsall, was diagnosed with Type 1 diabetes over 30 years ago, after the birth of her first child. Inspired by Mandy’s positive attitude, despite undergoing countless operations and procedures, including surgery on both shoulders, her right knee and both eyes,

Mandy’s caring family are raising money to give back to the staff that have cared for her over the years. Husband Paul Proffitt, 54, said: “Myself, our two sons, Paul Junior and Harry, and our nephew, Thomas Eustace, will cycle from John O’Groats to Land’s End in June. “We want to raise as much money as possible for all those who have given such great care to Mandy over the years, so we will be splitting our sponsorship between QEHB Charity’s Diabetes

Fund and Diabetes UK.” He continued: “Through it all Mandy hasn’t complained. Through adversity she has battled on. If she can do that, we can definitely do this.” The ride will end to coincide with Diabetes Week UK, which begins on 14 June. To support patients with diabetes at the QE please donate today by visiting www.qehb.org To support the Proffitt’s fundraising challenge please sponsor them here: http://ow.ly/N860r

To make a donation to any of the appeals mentioned please visit www.qehb.org or contact the charity’s team 0121 371 4852 See www.uhb.nhs.uk for on the latest news

University Hospitals Birmingham NHS Foundation Trust | JUNE 2015

Our volunteers make a difference (L-R) Mandy Green, Pat Wilson and Louise Malpass

Our volunteers make a huge difference to our patients and support our staff, so Volunteers’ Week is the ideal opportunity for us to celebrate their amazing contribution. National Volunteers’ Week is celebrated annually in the first week of June every year since it started in 1984. The Trust now has approaching 600 volunteers and Pat Wilson, Voluntary Services Manager, said: “Many patients and carers

John Jakeman, John Tomes and David Morris who are part of the national award winning buggy service

like to think of giving something back to say thank you for treatment they or a family member has received at QEHB. We know that people are very keen to get involved. They see the hospital as a big part of their local community, but they also see the great work that goes on in the NHS and are motivated to help.” QEHB is very proud of its volunteers and the service they provide. This year our theme for celebrating Volunteer’ Week is ‘Volunteers – The Icing on our Cake’, highlighting and demonstrating that extra layer of care that volunteers add to the excellent care provided by all of our staff. We will be show casing some of our volunteer roles, and encourage people to come and talk to us about how volunteers have helped them in the hospital, including patients, staff, visitors etc. What do we look for in a volunteer? Volunteering at Queen Elizabeth Hospital Birmingham (QEHB) can offer a great opportunity to give something back to your

local community. However, hospitals can be very challenging environments. They are busy places that care for sick and critically ill patients and their families, which can be distressing. Volunteers, who are currently placed in about 75 departments across the Trust, play a crucial role in enhancing each patient’s experience of Queen Elizabeth Hospital Birmingham (QEHB), and also the experience of carers and visitors, whilst also supporting our staff. To be a volunteer you need to be able to commit to the role fully. Continuing weekly commitment is one of the most important factors to consider if you are thinking about volunteering. We ask for no more than 2 hours a week every week! We even allow you to go on holiday! So are you the right type of person to volunteer in a hospital environment? Volunteers need to be: ■ Friendly and approachable ■ Caring and good listeners ■ Comfortable approaching people to offer help ■ Able to work independently and use initiative after initial training period ■ Emotionally mature and able to stay calm in difficult situations ■ Adaptable ■ Able to offer a regular weekly commitment for at least six months Volunteer responsibilities: Each role has a specific list of duties that the volunteer can undertake, however all volunteers should also: ■ Be polite, courteous and respectful to others ■ Know the hospital layout and be a source of information ■ Direct or escort patients or visitors to their appropriate destination ■ Wear the Trust volunteer ID badge and uniform appropriately ■ Adhere to the volunteer code of conduct ■ Promote a positive image of the hospital, staff and voluntary services ■ Uphold the values of the Trust

If you would like to find out more about volunteering with us, please contact us via our website www.uhb.nhs.uk/ volunteers or Telephone 0121 371 6731

Delivering the best in care

Caption here .... Launch of nursing certificate

Our nurses cel invaluable role Nurses from across QEHB came together to mark Nurses’ Week with a number of events held across the Trust to celebrate the profession. Staff from health care assistants and matrons to the executive chief nurse and board of directors all took part in the festivities, which included a gruelling 1704 ‘Birmingham to Crimea’ static bike ride on Florence Nightingale’s birthday to raise money for patients. Crimea was chosen because it is the region where the founder of modern nursing, Florence Nightingale, famously nursed injured soldiers. ‘Birmingham to Crimea’, took place from early morning on May 12, with over 100 staff members

taking part to raise money for QEHB Charity’s Sprinkle Some Magic Campaign. ‘Sprinkle Some Magic’, which is run by QEHB Charity, helps to fund improvements for patients that are based on staff suggestions, such as radios, or activities for patients living with dementia. Donations topped £3,000. Deputy Chief Nurse, Michele Owen, who cycled six miles, said: “It certainly was a challenge for staff to rack up the miles over the two days of the bike ride, but the fact so many staff from across the Trust took part shows how committed we all are to patients at QEHB. “All of the money we have raised is going straight

Nurses at UHB deliver compassionate and outstandin We should rightly be proud of this and I must thank being so passionate and so dedicated to ensure we a care – thank you Executive Chief Nurse, Philip Norman

JUNE 2015 | University Hospitals Birmingham NHS Foundation Trust

Launch of new care certificate Nurses from the Clinical Education team celebrated with the launch of the National Care Certificate for UHB staff in the Education Centre at the Trust. The Care Certificate, created for health care assistants (HCAs) and auxiliary nurses was designed to ensure a consistent standard of care across all care environments, including social care, nursing homes and hospitals. The launch followed the presentation of the awarding of the first Care Certificate’s to HCAs who have been part of the pilot at the Trust. It will offer staff in these roles the opportunity to achieve a nationally recognised and transferable qualification where previously there were vast inconsistencies across organisations nationally. Former chief nurse, Kay Fawcett said: “The Care Certificate is the start of a journey in care and you will be able to take it anywhere, so we were careful that we didn’t make it so it pushed it out of the reach of anybody. Your work is hugely important and it is the thing that patients remember.”

lebrate es back into improving the experience of our patients which is simply brilliant.” QEHB Charity helped to decorate all 56 wards and departments, and hand delivered a selection of chocolates for all areas, to show their gratitude. Mike Hammond, Chief Executive of QEHB Charity, said: “We are proud of our hospital, and our nurses at QEHB and weeks like this give us the opportunity to celebrate the excellent work done by nurses, as well as being able to help give patients the best possible care and experience at the same time.” If you would like to donate to the Sprinkle Some Magic campaign, visit: http://www.justgiving.com/ Bham2Crimea

Historic photographs stir fond memories

Nurses on Ward 515 receiving one of QEHB Charity’s delicious chocolate hampers

ng care all day, every day. all of our nursing staff for are delivering the best in

An exhibition of historic photographs and artefacts was also on show, which displayed the life of an Irish nurse, Susan Boyd, who qualified at Selly Oak Hospital in the 1930s, in addition to Major Jason Thomas’s poster display of the History of Modern Nursing. The over 200 year old antique Matron’s Board was also displayed during the week. The board is a large solid mahogany and ornate plaque featuring the many matrons that were a part of the Birmingham General Hospital and the Accident Hospital dating back to the 1770s. Marie Hale, lead nurse for Quality and Clinical Standards, who helped to organise the day’s events, said: “It is with fondness that we look back at the history of nursing, this outstanding hospital and the incredible things that have been achieved. “To see the Matron’s Board was particularly moving as it has the wonderful late Helen Tee’s name engraved on it – we should be very proud of all nursing staff at QEHB, those past and present.”

For next year’s Nurses’ Week event we want your ideas on how we should mark the occasion. We also want to know why it is that you chose to be a nurse. Email us with your views and stories: whyInurse@uhb.nhs.uk

Michele Owen - Deputy Chief Nurse

The chaplaincy team helped to mark Nurses’ Week in leading a moving nondenominational service to celebrate nursing and remember patients and colleagues that have since passed.

See www.uhb.nhs.uk for the latest news

University Hospitals Birmingham NHS Foundation Trust | JUNE 2015

New dialysis centre is making right impression Patients, their friends and families gave Smethwick Dialysis Centre their approval when they visited the new facility for the first time. The guests and some of the staff who will be working there were treated to a special preview of the Rabone Lane centre which is set to open on June 3. More than 100 people attended the sessions in May. Visitors had a tour of two main treatment areas, the isolation rooms and home haemodialysis training suite before enjoying tea and biscuits in the reception. Emma Cooper, Project Manager, said: “We were delighted that so many people came to have a look at the building and speak to the nursing team – the response has been quite overwhelming. “So far the feedback has been extremely encouraging. “Patients and staff alike have been impressed by the building and the facilities, and everyone who came along seemed genuinely

Visitors were able to talk to staff

excited about Smethwick Dialysis Centre opening.” Gabby Kelly, Lead Nurse for Smethwick Dialysis Centre said: “There has been a great deal of progress with the building and it now looks like the artist’s impressions we saw at the start of the build. “The reception and waiting area are very welcoming now that the walls have been plastered and you can really get a feel for how it will be when everything is finished. “The home haemodialysis training area is looking very impressive – and big!” In addition to the treatment facilities, the centre will have meeting rooms, a 30-seater seminar room, offices, training and staff rooms. Patients will also be able to take advantage of the latest dialysis equipment, individual TV units and Internet access.

The open weekend gave people a chance to look around the centre

For more information about the centre see the information on the website assuredialysis.co.uk

Groups offer help: Patients, families and staff can turn to support from a range of groups at the Trust ALOPECIA Impartial information and mutual support to cope with hair loss Contact Jenny: 07760 95885, 0121 440 5794. Email: jen@araucaria.demon.co.uk Website: www.alopeciaonline.org.uk ANN CONROY TRUST Support and education for patients living with Syringomyelia and Chiari malformation. Website: www.annconroytrust.org Tel: 0300 111 0004 BECHET’S SYNDROME SOCIETY Helpline: 0845 130 7329. Email: Info@bechetsdisease.org.uk. Website: www.bechets.org.uk. Birmingham group contact: 07886 304018 or email: anishaz@hotmail.co.uk BIRMINGHAM ARTHRITIS RESOURCE CENTRE The resource centre is located at Birmingham Central Library, Chamberlain Square, Central Birmingham. Tel: 0121 464 2708 Email: barccentre@bham.ac.uk or Website: www.barc.org.uk BREATHE EASY  THE SUPPORT NETWORK OF THE BRITISH LUNG FOUNDATION For everyone living with lung disease. Birmingham South Group meets monthly at Moseley Hall Hospital 2-4pm. Contact BLF Direct on 03000 030 555 or go to w ww.blf.org.uk BRITISH ACOUSTIC NEUROMA ASSOCIATION BANA BANA’s friendly West Midlands group meets 3 or 4 times a year for mutual support, information exchange and talks by specialist guests. Group contact: Janet Mercer Email: janet@bana-uk.com Tel: 0121 604 2454. National website and headquarters: www.bana-uk.com Tel: 01623 632143 BRITISH SJOGREN’S SYNDROME ASSOCIATION Support group for sufferers of the auto-immune rheumatic disease. Tel: 0121 455 6532. BUSY B’S Support group for people with stomas and bowel disease. Tel: 0121 627 8343. CYSTITIS & OVERACTIVE BLADDER FOUNDATION Advice line: 0121 702 0820. Email: info@cobfoundation.org and website at www.cobfoundation.org DIABETES UK Has regular support group meetings in King’s Heath for people with diabetes, family members and friends. For further info see www.diabetes.org.uk/In_Your_Area/Midlands and follow link to Birmingham or email racheltier@btinternet.com DIGNITY IN CARE SUPPORT GROUP The group run the Memory Lane Cafe for patients with cognitive impairment and their carers. Cafe is open Wednesday afternoons. Email: memorylanecafe@uhb.nhs.uk Website: www.dignityincare.org.uk D.I.S.C DEMENTIA INFORMATION AND SUPPORT FOR CARERS A service offered specifically for CARERS of people with confusion and memory (DEMENTIA) problems. Tel: 0121 452 1152. Email: carers@discbirmingham.co.uk Website: www.discbirmingham.co.uk GETAHEAD Fundraising and support group for patients who have had head and neck cancer. Tel: 0121 371 5046 www.getahead.org.uk

GROWNUP CONGENTIAL HEART PATIENTS’ ASSOCIATION Supports young people and adults born with a heart condition. Tel: 0800 854 759. HEADSTART BIRMINGHAM Aneurysm and Arteriovenous Malformation Support Group Meetings are held on the first Friday of the month 7pm-9pm. Seminar room in outpatients department at QEHB. Contact: Patricia Hewlett Tel: 0121 459 7147. HEADWAY Acquired brain injury drop in service. Wednesdays 1.30pm4.30pm wards 407, 409 & 411. 4.30pm-5.30pm. Second floor restaurant, QEHB. Tel: 0121 457 7541. HAEMATOLOGY SUPPORT GROUP Meeting at the Centre for Clinical Haematology on a monthly basis for information, social events, friendship and mutual support. Tel: 07766 875111 Email: Haematologys@yahoo.co.uk. HAEMOCHROMATOSIS WEST MIDLANDS SUPPORT GROUP Offering support and raising awareness. We hold regular local meetings. Tel: 0121 457 8986 Email: info@Haemochromatosis WM.org.uk Website: www.HaemochromatosisWM.org.uk HOME FROM HOSPITAL CARE Free support to Birmingham patients on discharge from hospital Including information, shopping, befriending and respite care. Tel: 0121 472 4499. INSULIN DEPENDENT DIABETES TRUST Listening to people with diabetes and their carers. Tel: 01604 622 837 Email: enquiries@Iddtinternational.org Website: www.iddtinternational.org KIDNEY PATIENTS’ ASSOCIATION Runs local groups across the West Midlands. Tel: 01922 644 982 Email: flintnf@aol.com Website: www.kidneymatters.co.uk LARYNGECTOMY SUPPORT GROUP Meets monthly at British Legion social club, Quarry Lane, Northfield. A patient led group. Organised speakers at each session. Tel: 0121 627 2360 or 0121 627 2248. LET’S FACE IT Support group for people with any form of facial disfigurement Tel: 01843 833 724. MILITARY PATIENTS Military patients will be visited by a representative from the Royal Centre for Defence Medicine (RCDM) who will attend to their administrative, welfare, pastoral and spiritual needs. NATIONAL RHEUMATOID ARTHRITIS ASSOCIATION Birmingham group at www.brasg.org.uk, Heart of England group contact 01628 823 524, national website: www.nras.org.uk OESOPHAGEAL PATIENTS ASSOCIATION OPA National charity offering support and information to patients and carers affected by oesophageal and stomach cancers. Birmingham group hosts two meetings per year. For information contact 0121 704 9860 Email: enquiries@opa.org.uk Website: www.opa.org.uk

PAIN FATIGUE SUPPORT Meets first Thursday of the month. Noon to 2pm, Erdington Methodist Church. Tel: 0300 330 0640. Email: painfatiguesupport@hotmail.co.uk. PATIENTS’ READING GROUP Meets Tuesdays, Weoley Castle Library. 2pm-3.30pm. To book call 0121 464 1664. PITUITARY FOUNDATION This group for patients, carers and friends meets at the Morris Centre Health and Fitness Club, QEH. The meetings for 2015 are as follows: Sat 28 February (Fisher House), Sat 6 June and Sat 26 September. All meetings are from 10.30am onwards. Contact: 0845 450 0375 Website: birminghampituitarygroup.weebly.com QE LIVER TRANSPLANT SUPPORT GROUP The group meets at 7.30pm on the 3rd Monday of every month (except July and August) in the Faith Centre, Meeting Room level 1, QEHB. Tel: 0121 627 2089 or 01902 679333 (after 7.30pm). ROY CASTLE LUNG CANCER SUPPORT GROUP Held 1st Tuesday of every month, Birmingham Heartlands Hospital. Tel: 0121 424 1433 Contact: Lynne Reaper. THE NATIONAL OSTEOPOROSIS SOCIETY The National Osteoporosis Society runs a local support group based in Birmingham. Tel: 0121 429 7366 www.nos.org.uk THE STROKE ASSOCIATION Supporting people affected by stroke. Tel: 0303 303 3100 (Mon-Fri, 9am-5pm) Email: info@stroke.org.uk Website: www.stroke.org.uk TINNITUS Practical support and advice for sufferers including group sessions and newsletters. C/o Birmingham Institute for the Deaf, Ladywood Road, Edgbaston, Birmingham, B16 8SZ. Eileen: 01384 831032. Email info@tinnitusbham.org.uk TRACHEOTOMY SUPPORT New group for patients following tracheotomy. 0121 627 2248. VASCULITIS SUPPORT GROUP WEST MIDLANDS VSGWM Support group for sufferers of Systemic Vasculitis (e.g. Wegener’s granulomatosis) as well as support for carers. The VSGWM circulates useful information and ideas, with friendly meetings held at least once a year. 0121 243 5621. WEST MIDLANDS BRAIN TUMOUR SUPPORT GROUP The support group meets in the Faith and Community Centre, first floor, QEHB on third Monday of the month, noon to 2pm. Contact Sue Wreglesworth on: 0771 7175 236. Email: sue.wreglesworth@braintumouruk.org.uk WILSON’S DISEASE SUPPORT GROUP  UK National charitable group offering support and information to patients with Wilson’s disease and their families across the UK. For information and local support contact jerry@wilsonsdisease. org.uk or visit the website www.wilsonsdisease.org.uk YOUNG ADULTS CANCER SUPPORT GROUP Is run by a group of young adult cancer patients to offer support for people who have similar needs. No strict age limit but current members in their 20s, 30s and 40s. Meetings usually held last Wednesday of month at The Plough, Harborne. Contact Vicky Stock on: 0784 589 7760. Email: stock.vicky@yahoo.co.uk

Steps have been taken to ensure this information is up to date but please contact the group directly before undertaking a journey. Support group coordinators can email revisions to their entry to: communications@uhb.nhs.uk. Please mark the email – support group revision.

Delivering the best in care

JUNE 2015 | University Hospitals Birmingham NHS Foundation Trust

RESEARCH NEWS

Recruits help study into skin condition The National Institute for Health Research Surgical Reconstruction and Microbiology Research Centre (NIHR SRMRC) is a national centre for trauma research, bringing together the pioneering advances in surgery and infection control made by military and civilian scientists and medics working together. news@QEHB looks at some of the latest work which is helping to make a difference to care delivery Researchers at QEHB have successfully recruited their 100th patient to the British Association of Dermatologists Biologic Interventions Register (BADBIR) study, which is looking at treatments for psoriasis. Psoriasis tends to be a lifelong illness and causes red, flaky, crusty patches of skin covered with silvery scales. Most commonly, psoriasis is first identified before 40 years of age and often first presents in childhood or early adulthood. It affects approximately two per cent of the UK population. The BADBIR study currently involves 151 centres in the UK and Ireland. The purpose of the study is to assess whether new biological treatments used in the treatment of psoriasis have any side effects when used long-term that have not been revealed during shorter- term clinical trials. This will help to identify whether there is an

Deborah Lindsey, Senior Dermatology Nurse

We are very pleased to have recruited 100 patients, and to be ranked so highly among the other study sites Dr Helen Lewis increased risk when using biological treatments compared to traditional treatments for psoriasis. This will enable more accurate, better quality information to be available to clinicians and patients in the future.

The study, which began in October 2008 and is currently planned to run until 2018, involves patients taking a number of different drugs for psoriasis and assessing any long-term side effects that occur. Patients are asked to take part in the study when they visit the dermatology clinic and are started on a new biologic therapy or one of the established treatments for psoriasis. Researchers at QEHB have successfully contributed to this, recently recruiting their 100th patient and placing QEHB within the top 30 hospitals for recruitment among all of the 151 centres involved in the study. Dr Helen Lewis, Dermatology Consultant, is the Principal Investigator for the study at QEHB, working closely with Senior Dermatology Nurses Deborah Lindsey and Linda Deboo. Dr Lewis said: “For patients living with psoriasis, the disease can also cause other considerable physical and psychological challenges, including depression and psoriatic arthritis. “To help patients with severe symptoms often requires interventions over long periods of their life and many of these treatments expose them to toxic and potentially serious side effects. “It is really important to identify which treatments are the best to help improve the condition with the least risk involved. The BADBIR study is fundamental to this process. “We are grateful to all of the patients who have participated so far. “We hope that we can continue to recruit successfully until the end of the study, and that the findings will have a real impact on patient care.” For more information visit the BADBIR website at www.badbir.org

Colleagues explore trauma surgery Colleagues from the National Institute for Health Research Surgical Reconstruction and Microbiology Research Centre (NIHR SRMRC) have recently published an article in the Journal of Trauma and Acute Care Surgery, in which they looked at survival rates in military casualties across a ten year period. In the article, the authors analysed the number of UK military casualties between January 1, 2003 and December 31, 2012. They found that 14,252 separate injuries occurred among 2,792 casualties. Of these casualties there were 608 fatalities. A significant improvement was observed in the survival rate of casualties over the study period. The authors attributed these improvements to a number of factors, including the Defence Medical Service’s focus on developing new and effective treatments, medical techniques and improved medical training for trauma teams and concentration of experience, including within QEHB. Such research, conducted in the NIHR SRMRC, is fundamental to catalyse improvements in combat casualty care and when appropriate translated to civilian care. Professor Surgeon Captain Mark Midwinter, Acute Care Theme Lead in the SRMRC said, “We are pleased to see that the rates of fatalities in combat casualties reduced year on year over the decade of conflict. This clear trend can be attributed to a series of small incremental improvements with an increased focus on delivering new treatments or improving the effectiveness of existing ones, and critically measuring and analysing results. “These findings serve as a reminder that we must continue to push the boundaries on current military care, which we can translate to the civilian population. We hope this will help to ensure that survival rates following traumatic injury will continue to improve.” The original article can be viewed at: http://journals.lww.com/jtrauma/Abstract/ publishahead/Improved_survival_in_UK_ combat_casualties_from.99788.aspx

Daily challenge for nurses Clinical research is an important part of the development process for new drugs, treatment techniques and medical equipment. The research involves a multi-disciplinary activity team, from frontline staff to laboratorybased scientists, data analysts and more. Nurses play a key role in the clinical research process, but what does a research nurse do on a day-to-day basis? Sister Amy Bamford, a Research Nurse working in the Burns Centre at the Trust gives an insight into her work.

(L-R) Chris Wearn, Amy Bamford, Lucy Keegan, Rachel Beckett and Fay Gardiner

Amy, who works under the guidance of Naiem Moiemen, director of the Healing Foundation UK Burns Research Centre, said: “What I love about my job is its variety. “Every day I get to work with patients, other healthcare professionals, and other members of my fantastic research team both on and off the wards. It’s fantastic to work in an environment where we really are providing innovative care. It keeps me busy but I wouldn’t want it any other way.”

There are various research studies going on in the Burns Centre. Amy’s day starts at 8am, collecting samples such as blood and urine, for analysis. She also ensures that patients are not experiencing any unwanted side effects from medications or other treatments. For example, one study (PEGASUS) currently being conducted in the centre is looking at whether pressure garments should or should not be used in the treatment of burns scars. If a patient were to have an allergic reaction to the garment, they would be withdrawn from the trial. If lots of patients were to have allergic reactions the trial might be stopped altogether. Amy is also responsible for meeting with participants after they have been discharged from hospital to follow up the research, where she may complete duties including conducting follow-up tests and reviewing patients’ progress. The team take a multidisciplinary approach and so other healthcare professionals, such as physiotherapists or psychologists, may be involved.

Amy also has meetings with the rest of the research team to discuss the logistics of current or future trials, and to attend conferences and other events where results from studies can be shown to a variety of audiences. Amy said, “It can be hard to give as much time as I would like to each patient, as I hate rushing people. “People’s stories touch you, and you want to go above and beyond the call of duty for each and every one of them.” Amy is proud of what she and her team do, and the care they provide alongside the research element of their work. “If patients have a problem we will always endeavour to solve it. I hope that our patients feel that they can come to us whenever they need us. “The research that goes on here in the Burns Centre, and throughout the rest of the hospital, is incredibly important. “The benefits may include a change in treatment, which has the potential to help patients across the nation.”

See www.uhb.nhs.uk for the latest news

University Hospitals Birmingham NHS Foundation Trust | JUNE 2015

Alzheimer’s Society Services in Birmingham If you think you may have a form of dementia, or are caring for a person who has dementia, there are many ways that the Alzheimer’s Society in Birmingham can help.

Support from Dementia Support Workers Dementia Support Workers can offer advice on accessing professional help. We are in contact with a wide range of services and other advice centres, so we can put you in touch with specialists who can help you if your concerns are outside of our expertise. We can also refer you, or the person you care for, to services which provide for people with dementia – particularly if you are having trouble accessing this yourself.

Home visits We can arrange for a Dementia Support Worker to visit you in your own home and provide information, advice and support.

Information We can provide a wide range of advice sheets, which include specific information on different types of dementia, care issues and understanding the needs of the person with dementia.

Dementia Cafés Are places for people with dementia, their families and friends to meet other people in a similar situation for support, information and social interaction.

Singing for the Brain

Dementia Friends Programme Dementia Friends is a national initiative run by the Alzheimer’s Society. Funded by the government, it aims to improve people’s understanding of dementia and its effects. Through the Dementia Friends programme, we aim to change the way the nation thinks, talks and acts to create ‘dementia friendly’ communities.

Is a service provided by Alzheimer’s Society which uses singing to bring people together in a friendly and stimulating social environment.

How does it work?

Singing is not only an enjoyable activity – it can also provide a way for people with dementia, along with their carers, to express themselves and socialise with others in a fun and supportive group.

What is a Dementia Friend?

What should I do now? For information, advice and support please contact one of our advisors on 0121 706 4052 between 9am and 4.30pm Monday to Friday. Email: birminghamandsolihull@alzheimers.org.uk Alternatively you can visit us at: Alzheimer’s Society, Waterside House, 7-9 Olton Wharf, Richmond Road, Olton, Solihull B92 7R.

A group of volunteers will be trained to spread the word about what dementia is and what action individuals can take in their community, and recruit Dementia Friends. A Dementia Friend learns about what it is like to live with dementia and then turns that understanding into action.

What is a Dementia Friends Champion? Dementia Friends Champions are volunteers who, after attending a training course, run information sessions where they talk to people about being a Dementia Friend in their communities.

How can I get involved? It’s easy – just log on to www.dementiafriends.org.uk and book on to a Dementia Friends Information session. Alternatively, contact your local Alzheimer’s Society office for more information.

UHB NHS Foundation Trust has not vetted the advertisers in this publication and accepts no liability for work done or goods supplied by any advertiser. Nor does UHB NHS Foundation Trust endorse any of the products or services.

JUNE 2015 | University Hospitals Birmingham NHS Foundation Trust

Dietitians give flavour of their varied work Expert dietitians from Queen Elizabeth Hospital Birmingham (QEHB) will be out in force during June to highlight their work. Staff will be on hand on various days during the British Dietetic Association’s Dietitians’ Week promoting the organisation’s Trust a Dietitian campaign. Dietitians work in all areas of the Trust as part of multi-disciplinary teams and have close links with medical, nursing, catering and pharmacy departments as well as the other therapy services. They offer a wide range of dietary advice to help patients with conditions such as diabetes, irritable bowel syndrome, coeliac disease, metabolic disorders, liver and kidney problems among other things as well as nutrition support and weight management. “Maintaining a healthy, often specialised, diet is important to treat a number of conditions as well as in general to help all patients in their recovery,” said specialist dietitian Louise Robertson. “Dietitians are the only qualified health professionals that assess, diagnose and treat diet and nutrition problems at an individual and wider public health level. “Dietetic departments reduce demand on other NHS services by innovative working practices; providing preventative care and rehabilitation and maximising quality of life for patients; ultimately reducing the burden of cost on the NHS.” “We educate patients, communities and other healthcare professionals about nutrition.”

Getting into disability sport Dr Kim Gregory, Consultant in Sport and Exercise Medicine and Emma Batchelor, Consultant Physiotherapist

This month sees the Cerebral Palsy World Cup at St Georges Park and the third annual Birmingham Inclusive Sports Fest 2015, which takes place from Saturday 13-Sunday 21. There are so many opportunities for people with a disability to get into sport - here are just a few ideas.

Dietitians’ Week runs from June 8-12 with a programme of events planned for the Trust. On Monday June 8 staff will be in the QEHB atrium between noon and 2pm explaining their role to patients, staff and visitors. On Wednesday June 10 they will be in the Plaza Restaurant (10am-3pm) answering

questions about healthy nutrition and handing out advice leaflets before another session (122pm) in the atrium on Friday, answering the question, ‘why trust a dietitian?’ Leading up to Dietitians Week staff will have the chance to email their diet questions and they will select the top ten questions to answer. Email your questions to askadietitian@uhb.nhs.uk and we will publish the top tips in a future edition of news@ QEHB.

Prize winning doctors

Keep up with UHB online  uhb.nhs.uk  facebook.com/QEHBofficial  twitter.com/uhbcomms

of the month

Back left – Joanne Wyatt, Serena Williamson, Sarah Boocock, Lewis Oxley, From left – Olivia Howell (Student Dietitian), Jade Carter (Dietetic Assistant), Reena Mair, Sarah Lumley (Student Dietitian), Rajinder Pabla

Perfect therapy Dr Sara Meade was awarded the 2015 Junior Medical Staff (Nussey) Prize at the Grand Round presentation hosted by UHB. The four presenting candidates are all to be congratulated for reaching the shortlist. Dr Meade won the prize for her excellent presentation entitled ‘Stereotactic Ablative Body Radiotherapy for Early Lung Cancer’ and is pictured (far left) with runners up Dr Marc Pucci, Dr Heena Khiroya and Dr Luke Pickup. This presentation, held in the Education Centre, is part of the regular Thursday Grand Round lunchtime meetings.

Exercise

Molly Wood, Speech and Language Therapist Student, Susan De Waalm, Specialist Dietitian, Ilva Jones, EnteralNutrition Technician, Lisa Cruicksank, Senior Dietitian and Briony Storey, Specialist Speech and Language Therapist

A week of activities to raise awareness of the importance of good nutrition and hydration has been held at Queen Elizabeth Hospital Birmingham (QEHB). Dietitians, nurses, speech and language therapists and catering staff all came together to highlight this very important topic during international Nutrition and Hydration Week. Dietitians visited wards around QEHB conducting therapy nutrition care rounds as well as promoting topics such as healthy eating and hydration; supportive meal times and red equipment; nutritional supplements and dementia; nutritious snacks and snack boxes to

staff and visitors from stands in the atrium. Specialist dietitian Emma Taylor said: “Eating well and the appropriate nutrition should be a top priority for all patients in hospital, as well as ensuring they are drinking enough. “The awareness that Nutrition and Hydration Week raises is incredibly important in helping to keep this on the health agenda but we need to ensure that this does not just happen for one week a year but continues all year round. “This week has helped us demonstrate the importance of nutrition and hydration as well as allowing us to share our best practice with other staff and the public.”

Boccia Boccia is a sport where players aim to propel balls close to a target ball from a seated position. Points are accumulated over the course of a match to find a winner. There are local Boccia clubs in Northfield, Bromsgrove and Wolverhampton. For more information, visit the Boccia England website www. bocciaengland.org.uk Visually impaired football This is a 5-a-side sport and the core game remains the same as sighted football. It uses a smaller, size 4 football and is played on an indoor pitch. Blind football teams consist of four blind, outfield players and one sighted goalkeeper. The national league is run by the Football Association and there are a number of local clubs. There is also a Partially Sighted Football League – more information at www. britishblindsport.org.uk/sports/football/ Snow sports With slopes in Tamworth and Small Heath, there are local opportunities to try adaptive snow sports. If you would like to find out more, try Disability Snowsport UK, an organisation that offers information and advice to anyone interested in disabled skiing opportunities www.disabilitysnowsport.org.uk or Ski 2 Freedom: www.ski2freedom.com Wheelchair basketball Wheelchair basketball was first played in America, when basketball players injured during WW II adapted the game to four wheels. It is now the largest and one of the blue ribbon Paralympic Sports. Wheelchair Basketball embraces a wide range of disabilities including paraplegics, spina bifida, amputees, brittle bones, cerebral palsy and multiple sclerosis. There a several local clubs, including the Birmingham Black Cats, and clubs in West Bromwich and Walsall. For more information, visit the British Wheelchair Basketball www. gbwba.org.uk For further information about getting into disability sport, pleases check out the websites below: http://www.efds.co.uk English Federation of Disability Sport http://parasport.org.uk Deloitte Parasport http://cpisra.org Cerebral Palsy International Sports and Recreation Association

See www.uhb.nhs.uk for the latest news

University Hospitals Birmingham NHS Foundation Trust | JUNE 2015

Going home from hospital? When you’re ready to go home, if you are over 50 and live in Birmingham we are here to help and support you.

Information and advice Often after a spell in hospital it is more difficult to cope with everyday tasks. If you find this is true you may qualify for extra financial help. Our team of advisors are there to provide expert advice and information including welfare benefit calculations, and help to complete forms. They can also answer a wide range of queries or refer you to someone who can help you directly. Whenever you want to find anything out from a trustworthy source – give us a call.

Handyfix We offer a citywide Handyfix service that covers the whole city. With one phone call to 0121 437 0033 (extension 1003 during office hours) people over 50 or their relatives, friends and carers can book a Handyperson to do those jobs around the house that need fixing. Age UK Birmingham staff will agree whether “Handyfix” can help, what needs doing, how long it’s likely to take and then book a day and time that best suits the customer. All the work will be carried out only by Age UK Birmingham Handyfix’s highly trained, reliable and trustworthy, in-house team of staff. For example: • Home from hospital improvements

• Personal safety – grab rails etc • Disabled adaptations • Most basic odd jobs around the house • Small repairs to: plastering, electrics, carpets, curtain rails, joinery and plumbing • Safety – locks, doors, window locks, door chains, key safes • Moving bulky items For just £30 customers will get an hour’s worth of work completed around the home. So if the first task is finished quickly then the friendly “Handyfix” staff will be happy to be given some other odd jobs to complete in the hour. The work is tailored exactly to the customers needs.

Here is a selection of some of the other services we provide: • Day Care • Lunch Clubs with delicious fresh meals cooked meals • Wellcheck / Befriending • Independent living advice and equipment – disability aids, stair lifts, pendant alarms, hearing aid batteries, etc • Day Trips, clubs and social activities • Extend Exercise classes (seated) • Toenail Care • Tai Chi

For further information please contact us: Telephone: 0121 437 0033 (General)

Telephone: 0121 437 0033 ext 1003 (Handyfix)

Telephone: 0121 437 0479 (Information and Advice)

Email: info@ageukbirmingham.org.uk

Volunteering For Age UK Birmingham Volunteering for Age UK Birmingham is a great way to meet new people and be part of a team. We have lots of opportunities to suit everyone, whatever skills, abilities and free time you can spare. We have roles ranging from helping in our shops and day centres to helping us fundraise so we can continue to provide products and services for the over 50’s. In return you’ll get the satisfaction of knowing that you are making a real contribution to our clients “loving later life”. Whilst you are supporting the over 50’s we will be supporting you by giving you training and helping you enjoy volunteering! Our volunteers also get discount on home and car insurance! For further information please call our volunteer co-ordinator Julie Apps or pop into our office on the Alcester Road opposite Sainsburys or call us on 0121 437 0033, or 07792 251947. You can also find out more about our opportunities at do-it.org.uk or the local BVSC in Digbeth, Birmingham.

JUNE 2015 | University Hospitals Birmingham NHS Foundation Trust

No. 3592

Your monthly puzzle challenge CROSS CODE 22

4 13

13 22

1 14

23 3

19 8

3 3

6 10

24 5

13 10

10 24

6 5

ABCDEFGHIJKLMNOPQRSTUVWXYZ 1

EACH number in our Cross Code grid represents a different letter of the alphabet. You have three letters in the control grid to start you off. Enter them in the appropriate squares in the main grid, then use your knowledge of words to work out which letters should go in the missing squares. As you get the letters, fill in other squares with the same number in the main grid and control grid. Check off the alphabetical list of letters as you identify them.

MAGIC SQUARE

SOME ARE TOLERATED

Quiz Challenge 1. In which sport is the Westchester Cup awarded? 2. Master and Commander was the first novel in which celebrated historical series? 3. What governmental job did the poet Robert Burns hold for several years? 4. Which explorer discovered Newfoundland in 1497 and claimed North America for England? 5. Which Premier League club scored in every league game during the 2001/2002 football season?

NONAGRAM

B A P

E C K P A R

HOW many words of four letters or more can you make from this Nonagram? Each word must use the central letter, and each letter may be used only once. At least one word using all nine letters can be found. Guidelines: 17 Good; 20 Very Good; 23 Excellent.

SPELL out a 15-letter word or phrase by moving from one chamber to another within the pyramid. You may only enter each of the chambers once and may only D proceed through openings in the E walls. The first letter may appear in any H T chamber.

ET GI

3 7 6 1 9 7 2 3 9 5 7 2 4 5

8 7

Hard

9 5 3 4 8 3 2 9 1 4 2 6 8 8 1 6 2 1 8 3 7 4 9

LR DE

7 4 2 5 1 6 9 8 3

5 3 1 9 2 8 6 4 7

2 5 8 6 9 4 3 7 1

4 7 3 1 5 2 8 6 9

EASY SUDOKU 8 9 6 7 4 3 1 2 5

M W

HARD SUDOKU 6 1 9 3 8 7 4 5 2

1 2 5 4 6 9 7 3 8

9 6 7 8 3 5 2 1 4

3 8 4 2 7 1 5 9 6

9 3 8 5 2 4 7 6 1

6 2 4 7 3 1 5 9 8

7 1 5 8 9 6 2 4 3

2 6 1 3 7 9 4 8 5

4 8 3 2 1 5 9 7 6

5 9 7 6 4 8 1 3 2

1 5 6 4 8 7 3 2 9

8 4 2 9 5 3 6 1 7

3 7 9 1 6 2 8 5 4

H S

I O

HERE are two miniature fivesquare crosswords using the same grid – but the letters have been mixed up. You have to work out which letters belong to which crossword.

EQUALISER 10 3 10 5 3 5 5 4 5 3 4 9

11 11

15 15

17 21

ACROSS 5. Reach breaking point in a game (4) 7. Drunk and depressed everywhere (4,3,3) 8. Doesn’t start to tell a girl (4) 9. Immortalize eastern bird Eliza trained (10) 12. Decided in advance on an unnamed gift (6) 13. Frenchman who couldn’t adapt to a new regime? (6) 14. A common man, so to speak, the lumberjack (6) 16. Pity general secretary went into a dirty place (6) 17. Charts river close by using a piece of cutlery (10) 20. These regions had partly dried up (4) 21. Disclosing that Latvian at home has a painful condition (7,3) 22. Reject study before end of May (4)

(1) Across – Triad; Ebony; Husky.

2. A guest started to have a fit of shivering (4) 3. Diplomatically unblemished? (6) 4. Put one inside the fish (6) 5. Gathering dust! (8,2) 6. Notedly quite brisk (10) 10. Suit or suite for the band perhaps? (5-5) 11. Use trolley differently with determination (10) 15. Rugby authorities have cricketer scoring a duck when playing flexibly (6) 16. Put in front of piano to mend again (6) 18. Nothing on about ten in the county (4) 19. Remarkable amount of money? (4)

14 17

19 23

20 22

24 25 29

ACROSS 1. Diligent (9) 6. Deplete strength (3) 8. Domestic manager (7) 9. Francis -----, Elizabethan adventurer (5) 10. River mud (4) 11. Rainy (3) 13. No longer retained (4) 14. Rope fibre (5) 16. Financial record (6)

Contact the editor: Annie Roberts, news@QEHB, Communications Office, University Hospitals Birmingham, Mindelsohn Way, Birmingham B15 2TH Email: annierhealth@gmail.com Designed by graphics@uhb.nhs.uk

listening to you

All puzzles on this page are supplied by Sirius Media Services. To try more of our puzzles interactively online go to www.puzzledrome.com

FIVE ALIVE:

DOWN 1. Removed hose, it only covers the foot (4)

QUICK CROSSWORD 1

Perform the first calculation in each line first and ignore the mathematical law which says you should always perform division and multiplication before addition and subtraction.

VIDEOTAPE.

Down – 1 Hiss; 2 Note; 3 There; 4 Cache; 5 Diet; 6 Stimulus; 7 Slackened; 8 Repossess; 11 Rebec; 12 Noise; 13 Wagon; 14 Capsicum; 20 Logic; 21 Agree; 23 Mail; 24 Oust; 25 Ooze.

PLACE the four signs (add, subtract, multiply, divide) one in each circle so that the total of each across and down line is the same.

Down – Teeth; Idols; Doyly. CRYPTIC CROSSWORD: 10 11 12 13 Across – 3 Price list; 7 Menai; 8 Pessimism; 9 On top; 10 Settled; 13 (2) Across – Meant; Juice; Rigid. C B H J Timon; 14 Go off; 16 Extra; 17 Titmice; 21 Serum; 22 Lifting up; 23 Down – Major; Aging; Trend. 23 24 25 26 Acorn; 24 Philander. NONAGRAM: T Y O A Down – 1 Important; 2 Anatomist; 3 Pipping; 4 Caste; 5 Limit; 6 Susie; adept; adopt; adoptee; adoptive; MAGIC SQUARE: 10 Score; 11 Letterbox; 12 Disarming; 15 Felspar; 18 Irish; 19 Metal; aped; atop; deep; depot; dopa; dope; mast; ache; shun; 20 Canon. epidote; epode; opiate; opiated; tend. QUICK CROSSWORD: opted; paid; pate; pâté; patio; pave; paved; peat; peed; pied; pietà; pita; Across – 1 Hypnotic; 5 Dais; 7 Stretcher; 9 Sale; 10 Team; 11 Renew; WORD PYRAMID: One man and his dog. 14 Cycle; 15 Atoll; 16 Bring; 17 Piece; 18 Oasis; 19 Clean; 22 Item; 24 pivot; pivoted; poet; tape; taped; tepid; tope; toped; topi; vapid; Oslo; 26 Dangerous; 27 Meal; 28 Creature. EQUALISER: Clockwise from top left – multiply; divide; add; subtract. Total: 8.

PREVIOUS SOLUTIONS CROSS CODE

QUIZ CHALLENGE: 1 HMS Pinafore; 2 He or she has been deprived of an honour or position; 3 Canton; 4 A shark; 5 In the atmosphere; 6 Desert Island Discs; 7 A wolf; 8 Neighbours; 9 Seventy-five; 10 Serfs, ranked between slaves and citizens.

EACH row and each column must contain the numbers 1 to 9, and so must each 3 x 3 box.

1 8 5 3 4 5 9 3 8 4 7 6 1 5 7 3 3 8 7

NE TG

FIVE ALIVE SB

6. Which British gold coin worth 21 shillings was taken out of circulation in 1813? 7. What word can mean a country ride on horseback, to cut through undergrowth, and a mediocre writer? 8. Which religious group were the victims of the St Bartholomew’s Day Massacre in France in 1572? 9. Which Scottish king was killed in battle by Macbeth? 10. Model Ashley James had romances with two others on which reality TV show?

SUDOKU Easy

WORD PYRAMID

Any word found in the Concise Oxford Dictionary (Tenth Edition) is eligible with the following exceptions: proper nouns; plural nouns, pronouns and possessives; third person singular verbs; hyphenated words; contractions and abbreviations; vulgar slang words; variant spellings of the same word (where another variant is also eligible).

USING all 16 letters of the phrase above, form four words each of four letters which will fit in the grid to form a magic square in which the words can be read both horizontally and vertically.

CRYPTIC CROSSWORD

18. Rider’s seat (6) 19. Irritable (5) 21. Essence (4) 22. Bishop’s diocese (3) 23. Despoil (4) 27. Vestige (5) 28. Position, standing (7) 30. Furrow (3) 31. Registration (9) DOWN 1. Donkey (3) 2. Iron alloy (5) 3. Lifeless (4) 4. Lots (6)

5. Flank (4) 6. Edible fish (7) 7. Justifying example (9) 10. Lawyer (9) 11. Filaments (5) 12. Discernment (5) 14. Harden (3) 15. Non-professional (3) 17. Inactive (7) 20. Detector (6) 24. Express an opinion (5) 25. Small pond (4) 26. Spherical object (4) 29. Hard-shelled seed (3)

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See www.uhb.nhs.uk for the latest news

Metchl

Site map

B15 2GW

ey Park Road

venue A m a sh Hintle

ing Old QE Park D rk – Car Pa tient Trust HQ

Busy Bees Nursery

Birmingham Women’s Hospital

Shuttle

n Way Mindelsoh

Shuttle

Medical School

Harb

Staff Car Park B1

University Station

Main Entrance

Shuttle

TAXI

orne

/ Patient / Visitor (non - A&E & CDU)

icl

ive

New QEHB Parking – Car Park A

r tD

e los

h ve

Parking on the Queen Elizabeth Hospitals site hn Way Mindelso nly

ss Acce

ts o siden

for re

Shuttle

c Vin

Visitor and Patient (non - A&E & CDU)

Shuttle

The Barberry (BSMHFT) The Oleaster (BSMHFT)

Shuttle

Selly O ak

Harbor ne

ha ing

Selly Oak

irm

When visiting our hospitals we recommend the following car parks: New Queen Elizabeth Hospital Birmingham use Car Park A Old Queen Elizabeth Hospital use Car Park D Emergency Department (A&E) or CDU use Car Park D If you are using a sat nav, please make sure it has been updated recently. The post code B15 2GW will bring you onto the hospital site. Once on site, please follow road signs to the relevant car park.

Hospital entrances

’s ury

ns Sai

Info desk

Pedestrian Route

Disabled Parking

Drop-off only

Parking

Taxi rank

Bus Stop Centro / WM Correct at 10/12/14

hn W ay

Queen Elizabeth Hospital Birmingham 1

Learning Hub

lso

Old Queen Elizabeth Hospital

A&E

Ambulances & Buses only

in de

Staff Post Car Park E Graduate Centre

A&E entrance

CDU

Shuttle

Cancer Centre

Clinical and drop-off Decision Unit (15 mins waiting only) (CDU) entrance Shuttle

Nuffield House

Visitor / Pa U / A & E / CD

Staff Car Park F

Access to Busy Bees and Staff Car Park F only

Fisher Centre House Club

Cycle Storage

TAXI Shuttle

Shuttle bus Smoking Shelter

The free shuttle bus service runs from 07:00-19:00 Monday-Friday (excluding Bank Holidays).

1 Outpatients and all

wards/departments (new hospital)

2 Cancer Centre 3 All wards and

departments (old hospital)

4 East Block Day Unit