As a family, we own and manage four care homes promoting a home from home feel for residents that promotes person centred family values in all aspects of care delivery.
With over 30 years experience in managing care homes, we have a strong ethos that ensures we provide a high standard of care to our residents with emphasis on their ongoing health and welfare needs and maintaining a good quality of life.
Our care is very much focused on respecting and tailoring care that meets residents individual needs and preferences.
All of our four care homes within the group have been overall rated as ‘Good’ by The Care Quality Commission (CQC).
Mill Lane, Nevison Pontefract
West Yorkshire WF8 2LS
Tel: 01977 690606
Cobblers Lane Pontefract
West Yorkshire WF8 2SS
Tel: 01977 600247
Pontefract Road Snaith
East Yorkshire DN14 9JR
Tel: 01405 862191
72 Church Road
Altofts, Normanton
West Yorkshire WF6 2QG
Tel: 01924 220019
Helping you to find extra care and support
Following a stay in hospital, you might find you need extra care and support to manage your life and daily tasks to help you remain independent. Adult social care services in the Wakefield district can support you to stay independent and healthy.
Stay Independent:
Care needs assessment
You may have had a conversation about your care and support needs whilst in the hospital and have a care plan in place. However, if you feel your care needs have changed speak with your Social Worker or contact Social Care Direct on 0345 8 503 503. Care needs assessments are carried out to find out what help and support are needed. It will seek to find out what is happening in your life, such as the help you have now and what help you think you may need. The assessment might also include putting you in touch with other services that can help you.
Reablement when you get home from the hospital
If you are recovering from an illness or injury, you may have been offered temporary care also known as ‘reablement’.
The reablement service aims to help you:
There is support available for carers through Carers Wakefield and District.
• Look after yourself rather than have someone care for you
• Stay as independent as possible
• Avoid any unnecessary hospital stays
Reablement workers will help you to do things yourself rather than doing them for you.
Reablement care is free for up to 6 weeks, however, most people receive this care for around 1 or 2 weeks.
If you need ongoing care
You may need care for longer than 6 weeks to help you cope with daily life. Home care services across the district may be able to help. Though this care isn’t free, the service can be provided by either adult social care or by outside providers.
Paying for care
Care arranged by your local council isn’t usually free. Following a care needs assessment there will be a financial assessment where the council will look at your income, savings, and property to calculate how much you can afford to contribute towards the cost of your care and support.
Caring for someone
There is support available for carers through Carers Wakefield and District. Whether you’re looking for someone to simply listen and talk things over with, or gain advice on groups or services, call 01924 305544 or visit www.carerswakefield.org.uk.
Respite breaks for carers
Respite or short-term care supports service users whilst giving their carer a break. Carers can decide when and where they take a break, with peace of mind that the person they look after is safe and receiving good care.
As an adult carer, you are entitled to a carers assessment. The assessment takes place as a conversation between you and a social worker and looks at how caring affects your life, including, for example, your physical, mental, and emotional
needs, and whether you are able or willing to carry on caring. Following this conversation, you will be given recommendations of services and actions that may help you as a carer.
Not all services recommended from your carers assessment are free, although you may be eligible for a carer personal budget to give you a break from your caring role or to buy something that makes your life easier. It is not means tested and if your application is successful, you have a wide choice about how the money is spent.
• Community Occupational Therapy Service
• Community Equipment Store
To ensure you access the correct service, contact Social Care Direct.
How to get mobility equipment
The council’s equipment service delivers equipment to people who meet agreed eligibility criteria on a loan basis.
Talk to the social worker that is working with the person you care for (if they have one) or phone Social Care Direct and ask for a carers needs assessment.
Equipment and adaptations
Several services can assist with equipment and adaptations to your property such as wet rooms, grab rails, ramps, and stair lifts – with differing eligibility criteria.
The services available are:
• Adaptations Service
• Wakefield District Housing Special Needs and Disability Service
The council’s equipment service delivers equipment to people who meet agreed eligibility criteria on a loan basis. You’ll be assessed by a health or social care professional such as an occupational therapist or district nurse who will request the most suitable equipment. This must be returned when no longer required so that it can go on to support other people in need.
DIAL also have small pieces of equipment available such as zimmers, rollators, walkers, and portable ramps that can be loaned for short periods. Call DIAL on 01977 723933 to enquire.
Wheelchair service
The council’s wheelchair service can provide manual and powered wheelchairs and specialist seating to help people with clinical needs for posture and mobility. Speak to your GP or other healthcare professional about making a referral for you.
Stay Healthy Falls prevention
Falling as you get older is quite common, and although most falls don’t cause serious injury, they can be distressing. Positively, there are lots of things you can do and small changes you can make in the home to help you stay steady on your feet.
The Aspire Health Referral Service provides access to a free exercise programme which is tailored to you to improve your strength and balance and reduce your risk of having a fall. This may include seated exercises. For more information call 01924 307811 or email aspirereferral@wakefield.gov.uk.
Out and about
Positively, there are lots of things you can do and small changes you can make in the home to help you stay steady on your feet.
Find details of activities and local groups at wakefield.connecttosupport.org.
Nova Wakefield also has a useful directory of local community groups available across the district at communitywakefield.org. Just don’t forget – for help with travelling around, West Yorkshire Metro offers discounted and free passes. Visit www.wymetro.com.
Care link
Care Link can improve and maintain wellbeing, self-esteem, and independence, letting people live safely and securely at home, by providing an alarm connected to a call centre should they fall. Telephone
01977 788000 or email carelink@wdh.co.uk. Care Link services have a fee.
Technology Enabled Care
Technology Enabled Care can help you stay safe and independent in your own home. From personal alarms to smart sensors and medication reminders, these tools can support your daily routine and give peace of mind to you and your loved ones. To find out more, you can contact Social Care Direct on the contact details below, or explore recommended products through the Equipment and Care Technology House, available on the Connect to Support Wakefield website.
For information on all Wakefield Council adult social care services contact Social Care Direct on 0345 8 503 503 or email social_care_direct@wakefield.gov.uk.
The Connect to Support Wakefield website also provides a wealth of information and advice. Visit wakefield.connecttosupport.org.
If you would like support in keeping healthy after your stay in hospital Live Well Wakefield can signpost you to find the right help. You can access the service by calling 01924 2553631.
Live Well Wakefield Social Prescribing Service
Live Well Wakefield is a social prescribing and self-management service that aims to connect individuals to local services and organisations, to meet an individual’s non-medical needs, and offers support to those living with a long-term condition to improve self-management of their conditions.
At Live Well Wakefield we understand that many factors can affect a person’s overall wellbeing, including finances, housing, and isolation. Therefore, we offer support to help people identify the factors in your life that may be negatively impacting on their wellbeing, and provide support to create connections to local services, activities, and information to address any issues.
We work with those who meet all of the following:
• Aged 18+
• Live in the Wakefield District (or have a Wakefield District GP)
• Have a non-clinical need
“It’s a really good service. I think its not always the medical side of things people need support with. People can almost get ‘stuck in a rut’ and this helps to open up doors.”
Social Prescribing Support
A member of our social prescribing team will talk with you about your health, wellbeing & independence on a one-to-one basis, usually over the telephone, or face to face.
They will listen to what matters to you and help you prioritise any support needs that you identify. They will also help you set a goal you would like to work towards. From there, they will help you to create a personalised action plan and discuss local support options and offer help to access this support where required.
The social prescribing team can make referrals on your behalf or provide you with further information to enable you to access the services independently. People tend to access our support for up to 6 months.
You can access our social prescribing support by:
• contacting the Live Well Wakefield Team on 01924 255363
• completing the secure online referral form at www.livewellwakefield.nhs.uk
• asking a professional you are working with, or a trusted friend/relative/carer to submit a referral via the above options
Feedback from individuals who have accessed our social prescribing support:
“It’s a really good service. I think its not always the medical side of things people need support with. People can almost get ‘stuck in a rut’ and this helps to open up doors.”
Supportive self-management workshops to help you live healthier and happier lives
Living with a long-term health condition, or supporting someone who is can be challenging but you don’t have to face it alone. We offer peer led inclusive workshops offering a range of practical tools and techniques designed to support you to feel more confident, more in control, and more connected. These sessions are delivered online via Microsoft Teams or in person at accessible venues across the Wakefield district.
Why our workshops work
“It was good to meet other people with pain issues. I’ve now found different methods to cope with my pain”
Self-management is a proven, empowering approach to living well with long-term health conditions. These workshops are grounded in evidence-based practices and designed to complement your existing care. They’re led by trained staff and volunteers who all either live with their own long-term conditions, or care for somebody living with a long-term condition, and share their experiences to help others.
What you can gain from attending
• A sense of community with others who understand what you’re going through
• Practical tools to help you manage your conditions and support your wellbeing
• Confidence to make informed decisions and advocate for your needs
• Improved quality of life through small, sustainable changes
Ongoing support with monthly ‘Sofa Sessions’
Based on feedback from previous self-management workshop participants, we now have monthly online drop-ins for anyone who’s attended a workshop. Our ‘sofa sessions’ provide an opportunity to refresh and revisit the tools you’ve learned and to keep that selfmanagement momentum going.
Some recent feedback we have received from our workshops include:
The workshop was…”Friendly, open and refreshing, useful”
“It was good to meet other people with pain issues. I’ve now found different methods to cope with my pain”
Our current workshops include:
If you are interested in finding out more information or booking onto a workshop, further information is available on our website: www.livewellwakefield.nhs. uk or by calling us on 01924 255363
livewellwakefield@swyt.nhs.uk
Arranging care before you leave hospital
If you or someone you know goes into hospital, help and support should be arranged before you go home (are discharged).
This means:
• any extra help is arranged, such as visits from a district nurse or paid home help
• any equipment is fitted, such as a raised toilet seat
• any home adaptations are made, like grab rails in the bathroom
What
happens while you’re in hospital
Hospital staff should contact social services to arrange a discharge assessment. This is so they can find out what help you need when you go home.
It doesn’t matter if your hospital stay was planned or an emergency.
The assessment can happen in hospital, or they might visit your home.
It helps to have a key safe at home, or to leave keys with family or friends.
You’ll be involved in the assessment and agree a care plan together.
This should include things like:
• treatment and care when you get home
• who’s in charge of your care and how to contact them
• when and how often you need care
Preparing to leave hospital
If you have had a short illness or an operation, you might only need care for a short time to get back to normal.
Hospital staff should make sure:
• you can get home
• you have your care plan and your care home has a copy, if you live in one
• you have any medicine you need and know how to take it
• you can use new equipment, such as crutches
• your GP knows you have been discharged
• you know how to get help from a district nurse if you need it, or when to expect a visit
When you get home from hospital
Temporary care
If you have had a short illness or an operation, you might only need care for a short time to get back to normal. This is called intermediate care, reablement or aftercare.
The aim of this type of short-term care is to help you:
• look after yourself rather than having someone care for you
• stay as independent as possible
• avoid unnecessary hospital stays
Intermediate care is free for a maximum of 6 weeks. Most people receive this care for around 1 or 2 weeks. Ongoing care
Soon after you leave hospital, social services will check if your care plan is right.
If you’re likely to need care for longer than 6 weeks, they’ll work with you to put a care plan in place. This care isn’t free.
What to do if you’re unhappy with your hospital discharge
You can complain if you’re unhappy with your hospital discharge, or the discharge of someone you know.
For example, if:
• the hospital plans to discharge you before you think it’s safe
• you don’t think your discharge assessment was done correctly
Speak to the hospital staff who arranged your discharge.
It might help to get advice from the Patient Advice and Liaison Service (PALS) or the charity POhWER who can provide help with NHS health complaints.
Read more about the NHS complaints process here: www.nhs.uk/using-the-nhs/about-the-nhs/how-tocomplain-to-the-nhs/.
Talk to your health and social care champion
Healthwatch Wakefield is your local health and social care champion. From Overton to Knottingley, Altofts to South Kirkby, and everywhere in between across our district, we make sure NHS leaders and other decision-makers hear your voice and use your feedback to improve care.
How we can help
If you’ve recently had a GP appointment, been in hospital, had a booster, or used any local health or care service we want to hear from you. Whether you’ve had a good or bad experience, we can use your feedback to improve services for everyone.
We have the legal powers to make NHS leaders and other care providers listen to what you have to say. We have a place on both the Wakefield District Health and Care Partnership Board and our Health and Wellbeing Board, which is where decisions are made about our services.
We can also give you any information or advice you might need in finding or accessing health or care services. This includes helping you to get the support you need and how to complain about any service, and advocacy support which guides you through the process of a formal NHS complaint.
We’re completely independent and impartial and anything you share with us is confidential.
How you can help
We can’t do what we do without your help. We need your feedback and experiences to know what’s happening on the ground in Wakefield District.
We also need volunteers who can visit services to check them out and make recommendations. These visits take place in our hospitals, care homes, and other local health and care settings.
We always want new members for our panels and partnerships. These bring people together to discuss specific services like social care, children’s services, maternity, and mental health services, and then suggest improvements to the people who plan and run them.
How to get in touch
You can always contact us directly by telephone to speak to someone, email us, or use our contact us form on our website. You can also use our website to leave your experiences and review services in our Feedback Centre.
We need your feedback and experiences to know what’s happening on the ground in Wakefield District.
Telephone 01924 787379
Text 07885 913396
We also use the BSL Online Interpreting Service, SignLive
Email enquiries@healthwatchwakefield.co.uk
Website www.healthwatchwakefield.co.uk
Office hours are Monday to Friday 9.00am - 5.00pm
Care after illness or hospital discharge
If you or someone you know has been in hospital or had an illness or fall, you may need temporary care to help you get back to normal and stay independent.
This temporary care is called intermediate care, reablement or aftercare.
Most people who receive this type of care do so for around 1 or 2 weeks, although it can be free for a maximum of 6 weeks. It will depend on how soon you are able to cope at home.
If you need care for longer than 6 weeks, you may have to pay for it.
When
you can get free short-term care and how to get it
After leaving hospital
Care can help you recover from an illness or an operation.
Hospital staff should arrange care before you leave hospital.
Speak to the person in charge of you going home (discharge co-ordinator) to make sure this happens.
After a fall or short illness
Care can help you avoid going into hospital if you do not need to.
What care you’ll get
A team with a mix of people from the NHS and social services will help you do the things you need to do to stay independent.
This might include getting dressed, preparing a meal, or getting up and down stairs.
They might care for you at first, but will help you practise doing things on your own.
Your team might include:
• a nurse
• an occupational therapist
• a physiotherapist
• a social worker
• doctors
• carers
They’ll start with an assessment that looks at what you can do. You’ll agree together what you want to do and set out a plan.
The plan will include a contact person who’s in the team and the times and dates they’ll visit you.
When aftercare finishes, your team should work with you and your family or carers to agree what happens next.
If you or someone you know falls or needs help because they’re ill, speak to your GP surgery or social services.
They should be able to arrange for someone to come to your home and discuss what you need.
If you have started to find everyday tasks difficult
You can get help with daily tasks. This can help you learn new ways of doing things before needing paid home help.
If you find everyday tasks difficult, contact social services at your council and ask for a needs assessment. This will identify the type of care or equipment you need.
What happens when aftercare finishes
When aftercare finishes, your team should work with you and your family or carers to agree what happens next.
This should include:
• other care you might need, such as home help
• how you can refer yourself again if you need to
• what you should do if something goes wrong
• information about what other types of support or equipment might help
Ask your team’s contact person about what happens next if your aftercare is coming to an end.
The Care Quality Commission is here to make sure health and adult social care services including hospitals, home and residential care as well as GPs in England provide people with safe, effective, high-quality care. We publish independent inspection reports and ratings about services – information you can use when you’re choosing care for yourself, or a loved one.
You can use our website to search for services you might be interested in by geographical area, or by specialism. For example, a care home that might offer specialist care for someone who has dementia.
We also welcome your feedback on the care you have received – good or bad. We use this information to help inform our inspections and can alert authorities including local social services, if there are safeguarding concerns about care being provided.
You can visit our website at www.cqc.org.uk to find our inspection reports, or share an experience of care. You can also call us to share an experience of care on 03000 61 61 61.
Here are some tips to help you choose your care.
1 The Care Quality Commission (CQC) registers all care homes and home care agencies. You can find out which ones support specific groups of people, such as people with a learning disability or those living with dementia.
2 CQC’s Chief Inspector for Adult Social Care, always uses ‘The Mum Test’: is a care home safe, caring, effective, responsive to people’s needs and well-led? In other words, is it good enough for my Mum (or anyone else I love and care for)?
Look for care homes and home care agencies where the staff involve people who use services and their families and carers, and treat individuals with compassion, kindness, dignity and respect
Whether you are being cared for in your own home or in a residential setting, the staff looking after you need to be skilled, kind and supportive They should also be capable and confident in dealing with your particular needs. You should always feel that their support is helping you to live the life you want to.
5 A care home will be a home for you or your loved one. Residents should be treated as individuals with their likes and dislikes taken into account. Think about whether a home is close enough to family, friends, and community facilities
Look at how well-led and managed a home is. What does it have in place to ensure that it delivers high quality care? Does it promote meaningful activity and connect the home
the community?
If you or a loved one needs help with day-today care, you can contact your local council’s social services department. They will ‘make an assessment of your needs’ and depending on circumstances, may be able to help you access financial help. For more advice visit Age UK’s website www.ageuk.org.uk/home-and-care.
organise your care yourself, you
find a
worker or personal assistant through an
Your local social services department should be able to provide details of approved agencies.
Safeguarding adults who receive social care is everybody’s business. If you are concerned about the safety of a loved one receiving care, contact the service provider in the first instance. You can also contact social services at your local council. If you feel a crime has been committed, contact the police. You can share your safeguarding concerns with us on our website or contact our National Customer Services on 03000 616161.
Paying for your own care (self-funding)
You will not be entitled to help with the cost of care from your local council if:
• you have savings worth more than £23,250 – this is called the upper capital limit, or UCL
• you own your own property (this only applies if you’re moving into a care home)
You can ask your council for a financial assessment (means test) to check if you qualify for any help with costs.
You can choose to pay for care yourself if you don’t want a financial assessment.
How to arrange your care as a self-funder
You can:
• arrange and pay for care yourself without involving the council
• ask the council to arrange and pay for your care (the council will then bill you, but not all councils offer this service and they may charge a fee)
Having a carer who lives with you costs from around £800 a week. But it can cost as much as £1,600 a week if you need a lot of care.
Paying for a care home
There are 2 types of care home:
• residential homes have staff that help with everyday tasks such as getting dressed and supply all your meals
• nursing homes also offer 24-hour nursing care
A room in a care home costs:
• around £700 a week in a residential home
• over £850 a week in a nursing home
The price will vary according to where you live and the type of care you need.
For example, serious health problems like dementia and chronic obstructive pulmonary disease (COPD) can increase the cost.
Benefits can help with care costs
Even if you choose to pay for your care, your council can do an assessment to check what care you might need. This is called a needs assessment.
Find out what care you need
Even if you choose to pay for your care, your council can do an assessment to check what care you might need. This is called a needs assessment.
For example, it’ll tell you whether you need home help from a paid carer for 2 hours a day or 2 hours a week and precisely what they should help you with.
The needs assessment is free and anyone can ask for one.
How much will care cost?
Social care can be expensive. Knowing how much you’ll have to pay will help you budget.
Paying for carers at home
A typical hourly rate for a carer to come to your home is around £20, but this will vary depending on where you live.
You may be eligible for benefits, like Attendance Allowance and Personal Independence Payment (PIP), which aren’t means-tested.
You can use them to pay towards the cost of your care.
Can I avoid selling my home?
You won’t have to sell your home to pay for help in your own home.
But you may have to sell your home to pay for a care home, unless your partner carries on living in it.
Sometimes selling your home to pay care home fees is the best option.
But there may be other ways to pay care home fees if you don’t want to sell your home straight away.
Contact your local council about 3 months before you think your savings will drop to below the limit and ask them to reassess your finances.
Releasing money from your home (equity release)
Equity release lets you take money that’s tied up in your home without selling it. It’s available if you’re over 55.
But you have to pay interest on the money you take out, which can be expensive.
MoneyHelper has more information on equity release.
Renting out your home
You can rent out your home and use the income to help pay your care home fees.
A deferred payment scheme
A deferred payment scheme can be useful if you have savings less than the upper capital limit of £23,250 and all your money is tied up in your property
The council pays for your care home and you repay it later when you choose to sell your home, or after your death.
Ask your council if you’re eligible for a deferred payment scheme.
You can get more information from:
• MoneyHelper: deferred payment schemes
• Independent Age: do I have to sell my home to pay for residential care?
Get expert financial help
You can get unbiased expert advice from a specialist care fees adviser.
They’ll help you compare all your options before you decide what’s right for you.
Find a specialist care fees adviser in your area with:
• PayingForCare, a free information service for older people
• Society of Later Life Advisers (SOLLA) on 0333 2020 454
Telephone help
Get advice on paying for care from:
• Age UK on freephone 0800 055 6112
• Independent Age on freephone 0800 319 6789
• MoneyHelper on freephone 0800 011 3797
If your savings run out
If your savings fall below the upper capital limit of £23,250, your council might be able to help with the cost of care.
Contact your local council about 3 months before you think your savings will drop to below the limit and ask them to reassess your finances.
Councils provide funding from the date you contact them. You won’t be reimbursed if your savings are below the limit before you contact them.
What you can get for free
You might be able to get some free help regardless of your income or if you’re paying for your care.
This can include:
• small bits of equipment or home adaptations that each cost less than £1,000
• NHS care, such as NHS continuing healthcare, NHSfunded nursing care and care after illness or hospital discharge (reablement)
Coming home from hospital can be a difficult adjustment. We are here to help you, your carers and your family through this transition
Hospital Transport Support and Wheelchair Loan Services
When you are medically fit to be discharged from hospital, our service will...
Provide transport home for you from A&E and hospital wards
A fully trained member of the team will take you home
Escort you into your own home
Ensure you are safe, secure and comfortable
Provide support for unexpected emergency issues, such as faulty locks, heating not working, small food shop, etc.
Offer to make a hot drink, or simple meal, to help you settle in at home
Ensure further support is offered
This service is FREE for patients being discharged from hospital every day of the year. You will need to request a referral from the hospital staff who will check your eligibility.
Wheelchair Loan
If you need the use of a wheelchair we have a service which loans them for a small weekly fee. The service includes:
Delivery and collection
Wheelchairs that are regularly serviced to ensure they are safe and reliable
Delivered by a trained member of staff who will demonstrate how to use it safely
For further information about this service please contact our main office on 01977 522114.
Information & Advice
Here to support people aged 50 and over, and their carers, our service operates five days a week with telephone lines open 9am-5pm Monday - Friday.
By contacting us you can:
• Talk your problem through with an information adviser
• Arrange a time for a telephone advice session
• Get help to complete application forms for benefits, pensions, etc
Connecting Care
There are two Connecting Care Hubs across the Wakefield District made up of specialist workers from different health and social care and voluntary organisations across Wakefield. For the first time, they work seamlessly together as a team, from the same location and provide joined up care to help those people most at risk stay well and out of hospital.
Offering help, information and advice over the telephone and as part of a home visit, covering issues such as, but not limited to:
Pension credit & benefits
Housing applications
Wheelchair & equipment loan
Changes to TV licences
Falls Assessment
Blue Badge application
Adaptations to your home
Setting up ongoing support
Liaising with other agencies
Home Support Services
At Age UK Wakefield District, we provide a range of care and support to suit your needs. Our trained staff are here to support you to live your life the way you want and to remain as independent as possible in your own home. The care team make time for you, our visits are flexible which allows them to carry out the tasks you need, really to get to know you and your routine, and provide the best possible service for you.
We’re so much more than just a care company.
We understand that your needs may vary from day to day and over time, so we work with you to make sure your care plan meets your changing needs. Contact us on for more information about pricing
01977 664861
Personal Care:
Getting in & out of bed
Dressing & undressing
Bathing or showering
Washing & Shaving
Oral hygiene
Hair washing and care
Support with eating and drinking
Assisting with toileting needs
Catheter care
Support with medication at home
Domestic Support:
General Housework (Vacuuming and dusting)
Laundry: Washing, drying and ironing
Preparing and cooking food
Shopping either with you or on your behalf
Making and changing beds
Pet Care
Assisting with social contact e.g. phone calls, emails and internet use
Sitting Service/ Companionship
Accessing the community
United Against Dementia
Alzheimer’s Society wants everyone affected by dementia to know that whoever you are, whatever you are going through, you can turn to them for support, help and advice.
Dementia Connect
Dementia Connect, from Alzheimer’s Society, is a personalised support service for anyone with dementia, their carers, families and friends.
We understand that dementia affects everyone differently. So whether you, a loved one, a friend or neighbour needs dementia support, we’re here for you.
We’ll connect you to a whole range of dementia support, by phone, online and face to face. Our highlytrained dementia advisers can help people come to terms with their diagnosis and navigate the complicated maze of health and social care services.
It’s free, easy to access, and offers you the support you need. Whether it’s advice on legal documents, help understanding dementia or someone to talk to when things get tough, we’re here to help.
We can keep in touch with you to make sure you keep getting the support you need. And because we know it’s never easy to tell your story, you’ll only ever need to tell it to us once.
Phone support
Our dementia advisers are available to talk to on the phone seven days a week. They will listen and give you the support and advice you need, including connecting you to help in your local area and online.
We can offer you the option of regular calls so we can keep in touch, to find out how you are and help when things change.
Support line opening hours*
Monday – Wednesday: 9:00am – 8:00pm
Thursday – Friday: 9:00am – 5.00pm
Saturday – Sunday: 10:00am – 4:00pm
*Calls charged at standard local rate.
Online support
Dementia Connect online support is available round the clock through our website. Answer a few simple questions about yourself, or someone you know, to get personalised, relevant information and advice. From guides on dementia to advice on making your home dementia friendly, get the information about the things that matter to you.
‘The Dementia Adviser was lovely and full of information. Without Alzheimer’s Society and the Dementia Adviser we’d have nothing. She is a major networker and knows everything and everyone local. I feel in charge and empowered.’ Katherine, living with dementia
If you need further support, you can request a call from our dementia advisers, who should be in touch with you within a week. Our online support includes Talking Point, our online community where you can connect with others in a similar situation, and our Dementia Directory where you can search for local services.
Face to face support
Where possible, our local dementia support workers can meet you in person to offer further support, advice and information. They will also connect you to other face to face services in your area, including local support groups.
Notes: Dementia Connect phone and online support is available wherever you live. As the service is new, some parts of the service may not be available in your area just yet.
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