NUH Staff Matters Summer 2026

NUH Staff Matters

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Welcome to the latest edition of NUH Staff Matters

In this edition of NUH Staff Matters we mark an important milestone for our Trust – 20 years since Nottingham City Hospital, Queen’s Medical Centre and Ropewalk House came together to form Nottingham University Hospitals NHS Trust.

Over the past two decades, NUH has grown into one of the UK’s largest teaching Trusts, caring for millions of patients across Nottingham, Nottinghamshire and beyond. Throughout this time, our colleagues, volunteers and teams have continued to deliver compassionate care, drive innovation, and support our communities every day. This anniversary gives us a chance to reflect on how far we’ve come, celebrate the people behind our achievements, and look ahead to the future of our Trust.

In this issue, we’re sharing some of the stories, milestones and moments that have shaped NUH over the last 20 years (page 4), alongside updates and features from across our hospitals and services.

We also look to the future and share our new People First strategy, which sets out how, over the next five years, we will work towards being outstanding in health outcomes and in patient and staff experience. You can read more about the strategy on page 10.

Also looking to the future, we highlight the work that we’re doing around Artificial Intelligence (AI) (page 24) to help support the way we work.

In April, we launched our very first NUH podcast – Don’t Say The Q Word – which is a monthly series shining a light on the incredible patients, staff, and achievements that define life at NUH. Turn to page 14 for more information on this.

There’s also much more, including important information and updates to support you in your day-to-day work, as well as highlights from teams and services across the Trust. As always, this magazine is about celebrating our people, recognising achievements, and helping colleagues stay informed about what’s happening across NUH.

Thank you for your continued hard work, compassion and commitment. The care you provide and the difference you make to patients, families and each other every day is what defines NUH.

Finally, a reminder that this magazine is produced at no cost to the Trust, thanks to advertising support, and is intended to help keep colleagues informed and connected across our organisation. If you have any comments or feedback, please contact the internal communications team at nuhnt.internalcomms@nhs.net.

Thank you for everything you do and I hope you enjoy this edition of NUH Staff Matters.

Jack Adlam Director of Communications and Engagement

NUH staff stories

To help us recognise our staff members, their journeys and their roles at NUH over the last 20 years, we’ve been sharing their stories. Hear how Steph Szolin was appointed as a Senior Biomedical Scientist in 2026 and how in that first year of NUH, City Hospital became her new place of work and the place she gave birth to her son. Or hear Steph Burrows, who joined just before the merger in 2006, reflect on her journey. She said: “It took years for everyone to learn to work the same way. You’d hear the ‘Queen’s way’ or the ‘City way’… but now we do things the Nottingham way!”

Scan the QR code to hear more stories.

Read our March 2006 staff magazine

Are you interested in what was happening in our hospitals when QMC and City merged?

Read the final ever issue of ‘intouch’ QMC staff magazine published in March 2006 here. Scan the QR code.

Launch of NUH podcast –Don’t Say The Q Word

We launched our new podcast – Don’t Say the Q Word – on 1 April to help mark our anniversary. This new monthly podcast, available in audio and video, can be found on Spotify, YouTube or wherever you find your podcasts.

The series shines a spotlight on the incredible people, teams and achievements across the Trust – celebrating the individuals who make a real difference every day.

Listen on your favourite podcast provider.

Twenty years ago, Nottingham City Hospital and the Queen’s Medical Centre came together to form Nottingham University Hospitals NHS Trust, creating one of the UK’s largest teaching Trusts.

Since 2006, NUH has cared for millions of patients across Nottinghamshire and the wider region, while expanding research,

Staff enjoy creating 20 years in bloom bunting

Some of our staff took time out to help mark 20 years of NUH at one of our nature based creative sessions.

They chose from a selection of beautiful leaves, all foraged from the gardens at QMC and City Hospital, before printing them onto fabric bunting.

Sessions took place at all three of our hospital sites with the bunting then displayed in the Art Gallery space outside the D Floor restaurant at QMC to help mark our 20th anniversary.

We hope those who took part enjoyed this wellbeing activity, as well as seeing their contribution displayed in public.

education and specialist services. Today, more than 19,000 colleagues and 750 volunteers work across our hospitals and services, supporting patients and communities every day.

This anniversary year is an opportunity to reflect on how the Trust has changed over the past two decades - from developments in patient care and medical innovation, to the people and teams behind them.

How the voices of patients have shaped NUH –

20 years of listening

Over the past 20 years, as a Trust we’ve made a lot of progress when it comes to clinical advancements or improving our buildings, but alongside that we’ve also recognised that the people who use our services are often the best people to help us improve.

Our patients and communities have played a big part in developing some of the most meaningful changes we’ve made over the past two decades, and our Patient Partnership Group (PPG) has been instrumental in helping ensure that the patient/carer voice is at the centre of that change.

Scan the QR code to read about some of these changes.

Launch of Special 20th Anniversary Award

As part of marking our 20th anniversary year, we have launched a special Trust-wide award, for 2026 only, as part of our People First Recognition Awards.

This award recognises a person or team’s contribution, commitment and dedication to NUH over the past 20 years. It also honours the partnership between NUH and Nottingham Hospitals Charity.

Do you know a person or team, who over the past 20 years has:

• Pioneered innovative research

• Introduced a new service or process, or new surgical/clinical practice, that has improved patient outcomes

• Taught the past generation of healthcare professionals and excelled in their approach to education and training

• Adapted their practice or service to meet the changing needs of the communities we serve

• Helped raise funds, pioneered initiatives or enhanced services as part of projects supported by Nottingham Hospitals Charity?

If you know someone who has demonstrated or delivered any of the above over the past 20 years, please recognise them by nominating them for this special award.

Scan the QR code for more information and to nominate.

To help mark 20 years of NUH, staff can purchase NUH20 pin badges and hoodies.

Order a badge or hoodie by emailing hello@nottinghamhospitalscharity.org.uk

Pin badges £1.50. Hoodies £25.

Read our full special 20th anniversary edition of Trust Briefing by scanning the QR code.

Why we must change: The People First transformation programme

At NUH we are focused on delivering our People First vision: to be outstanding in health outcomes and in patient and staff experience. The People First transformation programme is a key part of making that ambition a reality.

Why change is needed now

We know that many colleagues come to work every day determined to provide the best possible care. However, we also know that the current experience for patients and staff often falls short of what they deserve.

Patients are too regularly waiting too long for the care they need, and in some cases are treated in environments that are overcrowded and substandard. At the same time, working in these conditions can be challenging and distressing for staff, affecting both wellbeing and the quality of care we deliver.

There are also significant external pressures. Benchmarks show we are not performing as well as we need to compared to our peers, and we are currently operating with a financial gap of around £2 million per week.

Put simply, doing nothing is not an option. Without change, outcomes could worsen, and it will become increasingly difficult to recover.

What the transformation will do

The People First transformation programme is designed to address these challenges in a structured and sustainable way. It brings together:

• Immediate action in priority areas to deliver improvements now

• Our intent for a multi-year transformation programme to achieve and maintain longterm sustainability

Work is focused on key areas where change will have the greatest impact, including urgent and emergency care, outpatients, theatres, developing a new customer care centre and how we manage our resources.

Alongside this, the programme is strengthening how we deliver change by introducing clear accountability, stronger governance, and better use of data and support.

Everyone has a role to play

A transformation of this scale cannot be delivered by a single team. Success depends on everyone across NUH playing their part – from clinical teams and operational colleagues to leaders and corporate services.

This means:

• Sharing honest feedback from the frontline

• Helping shape and implement solutions

• Embedding new ways of working in everyday practice

Looking ahead

NUH Chief Executive, Anthony May said: “I know the year ahead will bring challenges. We will be honest with you about the nature and impact of our decisions. That said, I am confident that there are many opportunities to change what we do and become a more resilient and sustainable organisation.

“Under the new NHS operating arrangements, organisations which perform well and manage their finances well will be rewarded with greater autonomy. That is what we want for NUH because it is better for local people.

“Every day, I see the skill, compassion and resilience that exist across NUH, which makes me confident we can face our challenges and exploit our opportunities. By working together, being honest about the scale of the task, and staying focused on what matters most, I am confident we can achieve our ambitions.

“Thank you for everything you do for our patients, our communities and for each other. I am proud to work alongside you, and I look forward to what we will achieve together.”

A shared commitment

Our focus now is on delivery and impact – turning plans into meaningful improvements for patients and staff. This programme is about building a better, more sustainable future for NUH – and it will take all of us, working together, to make it happen. n

“Impressed would be an understatement”

For anyone who struggles to leave their home without support, at-home health services can be a lifeline.

This is something that Derek Brown, who cares for his wife Margaret, knows only too well.

Specsavers is committed to ensuring that everyone has access to essential eye-health and hearing care – but also understands that it’s not always easy for people like Margaret, who suffers from Alzheimer’s disease, to attend in-store appointments.

That’s why, for the past ten years, Specsavers Home Visits has provided comprehensive NHS-funded eye tests to anyone who’s unable to visit a store unaccompanied. It’s also started to provide free at-home hearing services in selected locations in the UK.

Derek called on the Specsavers Home Visits service when Margaret needed a routine eye test and it was too challenging to get to a store. He was blown away by the expert care that was delivered during the visit and the difference the new glasses made to his wife.

Although Margaret wasn’t able to respond to the questions of the optician and their assistant, during the visit, they adapted their approach so they could prescribe the reading glasses that have expanded her world.

“If I was to say I was amazed, that would be an understatement,” says Derek. “What was so significant for me as a full-time carer was that the Specsavers experts were punctual, quiet-speaking and patient, reassuring Margaret with everything they did. The level of care expressed towards her was incredible.”

Derek, from Northallerton in North Yorkshire, has been the primary carer for Margaret, since her diagnosis with

Why Choose Specsavers Home Visits?

• Convenience: Our experts come directly to you.

• Personalised Care: Visits are tailored to the individual’s needs, with specialist equipment to ensure comfort and accuracy.

• Peace of Mind: Your loved one will receive the same kind of highquality care as they would expect in-store.

Alzheimer’s in early 2018. After she spent four weeks in hospital in 2022, Margaret’s condition deteriorated, and she has since been confined to a hospital bed in the couple’s living room, and a hoist to access a wheelchair. With multiple other health challenges, caring for Margaret is complex – but after 25 years of love and marriage Derek has risen to the challenge. As well as taking care of her everyday needs, he’s been able to improve her quality of life thanks to Specsavers at-home service.

Following her at-home eye test, the optician suggested Margaret tried some reading glasses to help her enjoy looking at family photos.

Derek was unsure how she would adapt to wearing glasses but seeing her smile while looking at old family pictures told him everything he needed to know.

“If anyone is in any doubt about inviting Specsavers into their home, all I can say is: simply try it,” Derek says. “You won’t regret it for a second.”

Derek now fights for better support and recognition for carers nationwide, and has launched a website (www.dementiaguidance.co.uk) dedicated to helping carers like him across the UK. He’s keen to ensure they have all the information they need – including the option of getting a comprehensive at-home eye test from Specsavers.

Expert eye and hearing care tailored to your needs

For those eligible, our mobile experts will provide a comprehensive NHSfunded eye test from the comfort of your own home, with all the same care and thoroughness as you would receive in-store. Specsavers has now also started to roll out free at-home hearing services across the UK. To find out what locations this service is available in visit our website.

Our eye care and hearing services are tailored to each person and their needs. They are designed to provide eye care and hearing services that are as individual as they are and can be adapted to meet their changing circumstances and comfort levels.

To see if you or your loved one are eligible, call 0800 0890144 or visit specsavers.co.uk/home-visits

News in brief

Your responsibility, your actions, their privacy

Last year we launched an 18-month data breach campaign titled ‘Your Responsibility, Your Actions, Their Privacy’. The purpose of the campaign is to raise awareness of our roles and responsibilities in relation to data protection, and of the consequences of not following the correct procedures.

The campaign kicked off with the first theme of inappropriate access to records and focused on only accessing patient records with a legitimate reason to do so on a ‘need to know’ basis. Inappropriate access to medical records is illegal and may lead to disciplinary proceedings – it is a criminal offence.

The second theme covered integrity of data which shone a spotlight on not deleting or amending data inappropriately, protecting against loss or damage and not recording incorrect data within a patient record.

Looking forward, the third theme of the campaign highlights confidentiality and ensuring that post and emails only go to the correct and intended people.

Here at NUH we have a legal duty to report any data breaches, such as the example mentioned above, to the ICO who can initiate criminal investigations should they deem it appropriate. This can lead to losses of jobs and professional registrations, as well as receiving fines.

If you suspect a colleague has inappropriately accessed a patient’s records, please report it by completing a Datix. If you are unsure of how to do this, speak to your manager or another senior member of staff. n

We recently launched our Mealtimes Matter campaign as part of Nutrition and Hydration Week

At NUH, we know that good nutrition and hydration are fundamental to recovery, safety and dignity. They reduce falls and pressure ulcers, improve healing, shorten hospital stays, and make a meaningful difference to how patients feel in our care.

Too often, mealtimes are seen as routine rather than a vital part of treatment. Mealtimes Matter is our Trust-wide commitment to change that.

Our campaign reflects a renewed Trust-wide focus on creating calm, protected and supportive mealtime environments, where every patient is encouraged and enabled to eat and drink well.

NUH Chief Nurse, Tracy Pilcher said: “Through teaching, guides, ward innovation, and patient and family engagement, we will embed meaningful, lasting change.

“Because when we get mealtimes right, everything else improves.”

The campaign builds on national best practice and our own protected mealtime

principles, but goes further, making nutrition and hydration everyone’s business, regardless of role.

This campaign is about improving outcomes, but also about compassion and connection.

When we support patients to eat and drink well, we support them to heal, feel valued and maintain dignity.

Together, we can make mealtimes calm, respectful and therapeutic - because every meal matters, and every one of us has a role in making it happen.

For more information, search mealtimes matter on the intranet, or scan the QR code. n

Asking the question is everyone’s

job.

• Have you eaten today?

• Have you had enough to drink today?

Good nutrition and hydration helps people heal.

Your staff helpline

Balancing everyday life with the requirements of work and home can create pressure for all of us. Health Assured has partnered with NUH to provide all employees with free, confidential access to the Employee Assistance Programme (EAP) assisting you in achieving this balance.

Health Assured’s free telephone number is 0800 028 0199 and is available 24/7, 365 days a year.

You can use this confidential helpline for a range of issues, including work, personal life, finances, health, and retirement. You can also access a counselling service through the helpline.

You can also find wellbeing support and resources on our intranet. Search ‘staff wellbeing’. n

We’d love to hear your feedback. It will help us to make sure that NUH Staff Matters is what you want to see and read about.

Complete our short survey to tell us what you read, what’s useful, what isn’t, and what you’d like to see more of.

Scan the QR code to complete it or go to forms.office.com/e/ xiPrvSZRmW.

The future of NUH

This spring we marked 20 years of NUH, but we are also looking to the future as we published our new organisational strategy on 1 April – People First 2026-2031.

The new strategy sets out our shared ambition for the future: to be outstanding in health outcomes and in patient and staff experience.

We know that the last few years have not always been easy. We have faced real challenges. As part of the development of this new strategy, we’ve listened carefully to what patients, colleagues, our partners, and the community have told us about what’s working, but also about what needs improving. We hope that if you contributed during the engagement phase of this new strategy that you can see your own thoughts and ideas reflected in it.

This strategy is our commitment to making those improvements. It sets out how we will focus on what matters the most –improving the quality of care, supporting our people, embracing innovation, and becoming a more sustainable organisation for the future. Most importantly, it’s about how we will work together to get there.

Looking ahead

This is not just a document, but it’s a longterm plan for how we will improve care and create a better place to work.

If we get this right, we will see:

• Patients will receive good quality care, which is more timely and more joined-up

• Staff feeling supported, valued and able to build their careers at NUH

• Services working more efficiently, with better systems and environments

• A stronger, more sustainable organisation for the future

This is the future we are working towards together.

Explore the strategy

You can see the full strategy, as well as supporting materials and resources on the People First intranet page.

There is:

• Full strategy document

• Strategy on a page

• Short video explainer

• Managers’ resources

You can see on the page opposite our strategy on a page which outlines our strategic objectives for the next five years. You can see the document in full and a video explainer by scanning the QR code.

We’ve created a set of simple resources to help you lead these conversations.

Local template

One of the resources available is a template for managers to complete together with their teams. It encourages you to think about how the People First strategy relates to your team and area over the first year (2026) of the strategy.

You can edit the template in PowerPoint and then display it in your staff areas. There are instructions and prompts within the document. Please take time to do this with your teams.

You can find all current resources on the People First page on the intranet. n

Your role as a line manager Managers play a vital role in helping teams understand what the People First strategy means and how it connects to their day-to-day work. This is where the strategy becomes real.

• Understand what we are trying to achieve

• See how their role contributes

• Share ideas and feedback

• Feel part of the future direction of NUH

People First 2026-2031

Our strategy for outstanding health outcomes and patient and staff experience

Vision

To be outstanding in health outcomes and in patient and staff experience.

Purpose

Providing high-quality care:

We are here to deliver safe, compassionate, and timely care that improves lives and puts patients first.

Educating and developing current and future staff:

We are here to grow and support our people through world-class education, training, and development opportunities.

Advancing practice through research, innovation and quality improvement:

We are here to lead progress by driving research, embracing innovation, and continuously improving the way we care.

Care

Consistently provide the right care, at the right time, in the right place. People

Capital projects at NUH

Teams at NUH have continued to drive forward a wide range of improvements as part of our Capital Projects programme of work. Here’s a look at where we are up to with some of our latest projects…

Community Diagnostic Centre expands scanning capacity

We have received funding to triple the number of MRI and CT scanners at the Broad Marsh Community Diagnostic Centre (CDC).

The Department of Health and Social Care (DHSC) has provided £10.5million in additional funding for two more MRIs and CT scanners to be installed at the CDC on Lister Gate, in Nottingham.

This means the facility will now have access to three MRIs and three CT scanners, which will significantly increase the number of these tests able to be delivered at the CDC when it opens. Once at full capacity, the CDC will provide up to 140,000 diagnostic tests every year.

The new facility is one of a number of CDCs being funded by the DHSC, which aim to improve the patient experience as well as reduce waiting times and health inequalities.

This increased capacity will be instrumental in reducing the number of people in Nottingham and Nottinghamshire waiting longer for diagnostic tests.

National Rehabilitation Centre update

Work continues on the water system for the country’s first NHS National Rehabilitation Centre (NRC), run and staffed by Nottingham University Hospitals NHS Trust.

Building contractors, Integrated Health Projects (IHP), are still in the process of completing the work on the building’s water system which has still not yet met

the rigorous safety and quality standards for the patients who will be cared for at the cutting-edge centre.

In the meantime, patients continue to be treated at Linden Lodge, our specialist rehabilitation unit based at Nottingham City Hospital, and by the same highlyskilled staff who will be transferring over to the NRC once the building is ready.

Additional rehabilitation beds were also opened on Ward C24 at Queen’s Medical Centre (QMC) to enable us to support the wider cohort of patients we will be treating at the NRC, so that more NUH patients can benefit from enhanced rehabilitation as soon as possible.

Introduction of Electronic Patient Record system

NUH has reached a major milestone in its digital transformation journey with the launch of its new Electronic Patient Record (EPR) system.

The implementation marks one of the largest and most significant digital programmes ever undertaken by the Trust and is set to transform the way patient information is accessed and shared across services.

The new system will provide staff with quicker access to real-time patient information, improving communication between teams and supporting safer, more coordinated care. It will also reduce reliance on paper records and streamline many everyday clinical and administrative processes.

Thousands of colleagues from across NUH have played a role in preparing for the launch, with extensive training and planning helping to ensure a successful transition to the new digital platform.

Refurbished A&E X-ray rooms

Three refurbished x-ray rooms in the Emergency Department at Queen’s Medical Centre have now reopened following a major upgrade programme.

The rooms, which collectively support around 1,300 scans every week, have been modernised with new equipment and improved layouts designed to enhance both patient and staff experience.

The refurbishment will help radiology teams work more efficiently while improving comfort and privacy for patients attending A&E. The upgraded facilities also support faster imaging and diagnosis, helping clinical teams make timely decisions about patient care.

Funding for this refurbishment has come from NHS England as part of enabling works funding to support future redevelopment of our A&E spaces.

NUH awarded £3.7million for Carbon Net Zero Plans and improving patient experience

NUH has been awarded £3.7million as part of government funding to support ongoing work towards reducing our carbon footprint and improving staff and patient experience.

The government announced in February that eighty-two NHS trusts, eight military sites and one prison will receive a share of £74 million to adopt clean energy technologies and improve their energy efficiency.

The funding, awarded to NUH through the NHS Energy Efficiency Fund (NEEF), will be used to upgrade and improve the complex building management system at Queen’s Medical Centre (QMC), including improving the heating, ventilation and energy systems.

The money will also be used to replace more than 800 lights across our City Hospital campus with more energyefficient LED bulbs.

Once complete, the project is expected to save an estimated 741 tonnes of CO2 each year – the equivalent of removing 160 cars from Nottingham’s roads – and save the Trust around £840,000 a year. n

Our new podcast shares the voices behind our hospitals

Colleagues across NUH are being encouraged to tune in – and take part – in a new podcast that shares the stories of our Trust, our people, and our patients.

Don’t Say the Q Word is a monthly series shining a light on the incredible patients, staff, and achievements that define life at NUH. While it’s something we can all enjoy internally, it’s also designed for our communities and anyone interested in healthcare, offering an authentic look at what it’s really like to work and receive care here.

Each episode goes behind the scenes across City Hospital, Queen’s Medical Centre, Ropewalk House and the National Rehabilitation Centre, bringing together

Episodes

voices from across our organisation. From porters to professors, medical students to medical directors, the podcast reflects the full range of roles and experiences that make up NUH.

For staff, it’s a chance to hear from colleagues you might not usually cross paths with, discover more about the work happening across different teams, and see how your role fits into the bigger picture. For listeners outside the Trust, it offers a window into the dedication, teamwork and compassion that underpin everything we do.

Alongside staff voices, patients share their experiences of care, which is a powerful reminder of the impact our work has every day.

Episode 1: A day in the life of a hospital

In the first episode, which was recorded and filmed on the Trust’s 20th anniversary, April 1, we get a real flavour of a day in the life of a hospital. Hosted in the busy D floor restaurant at QMC, we hear from a deputy sister turned patient who is thankful for the care she has had after kidney failure from a rare autoimmune disease; the meet and greet volunteer who is giving back after a grandchild was saved and says “It’s the satisfaction of helping people, that’s the bottom line” is the reason he volunteers; the Easter visitors who delivered 1,000

Easter eggs to the Children’s Hospital in their Nottinghamshire Fire & Rescue Fire Engine; and our CEO who admits he can’t remember his first aid training so he’ll leave it to the professionals.

Episode 2: Refined by time, not defined by it

Episode two introduces Beth Carey, a highly specialist geriatric physiotherapist at NUH. She shares the extraordinary conversations she has at work – from former pit workers who still carry coal fragments in their hands, to a retired naval officer involved in covert operations during the Korean War.

We’re keen for this to be shaped by colleagues across the Trust. If you have a story to tell, a team or service to spotlight, or would like to be involved in a future episode of Don’t Say the Q Word, we’d love to hear from you. Email nuhnt.nuhmedia@nhs.net

So whether you’re listening on your commute or sharing an episode with friends and family, this is your podcast, helping bring NUH’s stories to life both inside and beyond our hospitals.

Listen on your favourite podcast platform. Scan the QR code for more information.

Beth believes we should all be able to stay energetic well into our 90s and beyond, and is passionate that “age should never be a reason for someone to be written off” – not just physically, but for the stories they hold and the contributions they’ve made to history.

Episode 3: Ringing that B-Ella

In Episode three we meet patient, Ella Davey, who was just about to start her GCSE mock exams when she woke up one morning white as a ghost. She went for what she thought would be a simple blood test only to be admitted to hospital within hours. Ella found herself on Ward E39, the teenage cancer ward at Nottingham Children’s Hospital, beginning a journey she and her family never expected. n

Your voice, our action: Staff Survey 2025 results and what happens next

The results of the 2025 NHS National Staff Survey are now in – and first and foremost, thank you. More than 9,000 colleagues took the time to share their views, giving us a record response rate of 44.12% - up 5% on last year. This matters, because the more we hear from you, the better we understand what’s working and where we need to improve.

What the results tell us

This year’s results present a mixed but important picture.

There are encouraging signs of progress. We have seen improvements in three People Promise themes:

• We are compassionate and inclusive

• We work flexibly

• We are a team

There have also been improvements in several specific areas, including colleagues feeling they make a difference to patients and experiencing kindness, respect and support in their teams. In addition, reporting of physical violence and safety incidents has improved, showing growing confidence in speaking up.

However, the survey also highlights clear areas where we must do better.

• Staff engagement has declined, in particular whether colleagues would recommend NUH as a place to work or receive care

• Concerns about work pressure, morale, and access to equipment and resources remain significant

• Feedback on appraisals shows that many colleagues do not feel they are adding value or supporting development

These findings reinforce what many colleagues have been telling us: that while there is a strong sense of teamwork and commitment, the day-to-day experience can still be very challenging.

Our commitment: turning feedback into action

The most important thing about the staff survey is not the results themselves – it’s what we do next.

At an organisational level, we are using the results to shape clear priorities for improvement over the next 12 months, including:

• Embedding a new appraisal process to improve quality and consistency

• Strengthening staff engagement approaches and ‘getting the basics right’ (such as access to resources and facilities)

• Increasing focus on health, wellbeing and workforce safety

We are also committed to being open about progress and continuing to build

on leadership and team development programmes already in place.

What happens next in your team

You may already have seen and discussed your local team or service-level results.

Now, the focus shifts to action. Over the coming weeks and months, teams are expected to:

• Discuss their results openly, recognising both strengths and areas for improvement

• Co-create a small number of meaningful actions based on what staff have said

• Align these actions with the NHS People Promise

• Submit and track local People Promise action plans for 2026–27

This is not about creating long lists of actions. It’s about agreeing a few focused, achievable changes that will make a real difference to the day-to-day experience of staff.

Importantly, progress won’t stop once plans are written. Teams will review progress later in the year, ensuring actions remain live and meaningful.

Why this matters

The staff survey is your voice. It tells us what it really feels like to work here. The real impact comes when that voice leads to visible, sustained change – in teams, services and across the organisation.

Thank you again for taking part. Now let’s work together to turn these insights into action. n

Nottingham Hospitals Charity – 20 years of transforming care

Together, we’ve been transforming care for 20 years for thousands of patients and families at Nottingham University Hospitals NHS Trust – from state-of-the-art equipment to calm, comfortable spaces that complement your life-saving care.

Help us continue to be at the heart of care for another 20 years. Join one of our events, fundraise, or learn how you can access our funding to benefit patients in your area of NUH.

Get involved in a fun fundraising event

This summer, Nottingham Hospitals Charity is offering the perfect opportunity to get outdoors, get active, and do something special for NUH at the same time.

Our hugely popular Dragon Boat Race returned to the River Trent on Saturday 4 July and Sunday 5 July, at the Victoria Embankment.

For anyone who enjoys an adrenaline rush and wants to take on a once-in-alifetime challenge, the charity is holding its annual skydive at Langar Airfield in on Saturday 15 August. Sail through the sky from 13,000 feet high, and raise money for your chosen area of NUH at the same time.

Throughout the year, we’re holding a whole host of events and activities that you can get involved in to help mark our anniversary – from our annual Dragon Boat Race on the River Trent to our ever-popular Big QMC Abseil, and much more.

Scan the QR to find out more, or visit www.nottinghamhospitalscharity.org.uk/20years

As summer draws to a close, our flagship event, the Big QMC Abseil, takes place on Saturday 5 September. Take on this unique opportunity to scale almost 100 feet down the side of one of the Queen’s Medical Centre, amid cheers from the crowds below!

Finally, Nottingham Hospitals Charity will return to the Robin Hood Half Marathon and Mini Marathon at the Victoria Embankment on Sunday 27 September. Take on the 13.1 mile run, or the familyfriendly 1.5-mile route, and help raise money to support patients here at NUH. For more information or to sign up to one of our events, please visit www. nottinghamhospitalscharity.org.uk/events

How your support makes a difference

With your support, some of the impactful projects funded by Nottingham Hospitals Charity over the past year include:

Get in touch

Dementia-friendly tea parties

Thanks to our supporters, we’re able to fund monthly tea parties for patients with dementia on ward B47, at the Queen’s Medical Centre. The tea parties help bring some familiarity and comfort to patients, as well as a chance to socialise, and a specially adapted menu means the food and drink is suitable for those who may have difficulties with swallowing.

Children’s library area

A new reading space has been created for children and families on ward D35 at Nottingham Children’s Hospital. Thanks to a great idea from a member of ward staff, a previously disused area has been transformed into a library and relaxation zone, giving young patients and their families a welcoming space away from the busy ward environment.

Radiotherapy speakers

Thanks to our donors, we’ve funded some small but mighty speakers for the Radiotherapy department at the City Hospital. The speakers allow patients to listen to their chosen music during their treatment, instead of the hum of machinery – helping them feel less anxious and more at ease during their time in hospital. n

To find out more about how you can get involved in a fundraising event, or apply for funding for a project that will benefit patients in your area of our hospitals, please visit www.nottinghamhospitalscharity.org.uk, call us on 0115 962 7905, or email hello@nottinghamhospitalscharity.org.uk

To advertise in this publication please call the sales team on 01302 714528

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Nottingham University Hospitals Trust has not vetted the advertisers in this publication and accepts no liability for work done or goods supplied by any advertiser. Nor does Nottingham University Hospitals Trust endorse any of the products or services.

Every possible care has been taken to ensure that the information given in this publication is accurate. Whilst the publisher would be grateful to learn of any errors, it cannot accept any liability over and above the cost of the advertisement for loss there by caused. Octagon Design & Marketing Ltd has not vetted the advertisers in this publication and accepts no liability for work done or goods supplied by any advertiser. Nor does Octagon Design & Marketing Ltd endorse any of the products or services. No reproduction by any method whatsoever of any part of this publication is permitted without prior written consent of the copyright owners.

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Elmbank

Nursing Home

Elmbank offers first class accommodation and nursing care in a luxurious setting, combining a whole host of equipment and modern facilities designed specifically to meet the needs of elderly adults.

Facilities and services:

• Laundry • Dry cleaning (at an additional cost)

• Newspapers and magazines (charged monthly to your account)

• Toiletries, personal items and stationery can be purchased within the home

• Entertainment provided on a regular basis

• Activity co-ordinators organise activities including exercise classes, quizzes, birthday buffets and outings to surrounding parks, city shops, markets, restaurants and pubs.

Meet our Trust Leadership Team

Meet our Clinical Care Group leadership team

Medicine

Surgery and Associated Services

Family Health

Specialist Clinical Services

Meet the people of NUH

You might have seen our ‘meet the people of NUH’ feature across our social media platforms. Here’s a round-up of the people from NUH that have featured - your colleagues working as part of our 19,000 strong workforce who keep our hospitals running 24 hours, 7 days a week, 365 days a year. We’re always looking for colleagues to highlight in our People of NUH feature, so if you’re interested in appearing, please email natalie.hewing@nhs.net.

Meet Jason, Healthcare Assistant

He said: “It’s been a relatively short journey for me so far – around three years – but my path into healthcare has been very different from what I did before.

“I joined D57, now known as the Geriatric Assessment Unit (GAU), and have always worked in geriatric admissions and assessment. It’s a busy ward where patients typically stay for just a few days, which makes it a fast-paced and everchanging environment.

Meet Michael, Specialist Clinical Pharmacist in Acute Medicine

Michael has been a pharmacist since 2020, completing his training during COVID, a period in which he says was an interesting start to life in the NHS.

The thing he loves most about his role is knowing the work they do has a direct impact on patients and their loved ones. It might sound simple, but that difference really matters.

Meet Marc, Deputy Ward Manager

Marc began his journey at NUH back in 2014 as a student nurse on his current ward in Healthcare of Older People (HCOP). Eleven years later, he’s still there - now proudly serving as Deputy Ward Manager.

What keeps Marc here? It’s the people. He’s passionate about caring for the elderly and equally values the incredible colleagues around him. For Marc, NUH’s

Meet Bob, Switchboard Operative

You may not have seen his face, but you’ve definitely heard his voice. Meet Bob Young, a long-standing and valued member of the NUH switchboard team! Since 1996, Bob has been a consistent and helpful voice for our organisation, drawing on a varied work history.

For Bob the best thing about working at NUH is how much he values the strong teamwork within his department, emphasising the collaborative spirit.

Meet Magha, Medical Student

When we met Magha they were completing their Junior Assistantship (JAST) at NUH as a fourth-year medical student. This means they are assigned to a ward, gaining hands-on experience in preparation for becoming an F1 doctor. Their time here has included shadowing doctors and learning directly from real-life cases, an experience they describe as incredibly insightful.

“That’s one of the things I enjoy most about the role. Even in such a short time, you get to know patients and their families, understand their stories, and play a part in helping them through what can often be a difficult moment in their lives. Every day is different, and every patient brings something new.

“Working in geriatrics is incredibly rewarding –it’s about more than just clinical care; it’s about compassion, communication, and making sure people feel heard and supported.”

For Michael, NUH is an incredibly welcoming place to work. Every team he has worked with has been supportive, always ready to help and go the extra mile for one another.

And one piece of life advice he would give? “Always be kind.”

multicultural, supportive workforce makes it more than just a workplace - it’s a community. He lives by two quotes that shape how he shows up every day:

“You never get a second chance to make a first impression.” – always do your best.

“The standard you walk past is the standard you accept.” – be the high standard yourself.

He also wants to highlight the extensive scope of the switchboard’s operations, which manage a high volume of calls from all regions of the UK, covering numerous specialities.

Bob underscores the critical role of administrative staff within NUH. While their work may not always be visible, their efficiency and dedication are fundamental to our daily operations.

Magha is enjoying their time at NUH, praising the supportive and welcoming staff. During out-of-hours shifts, they’ve encountered some interesting cases, further enriching their learning experience.

One thing they love about NUH is how everyone is always willing to help. Their one piece of life advice? “Make time for the things you care about and truly want to pursue.” n

Our commitment to staff safety at NUH

The NHS is founded on the principles of compassion, dignity, and respect. Yet, across the healthcare system, staff continue to face unacceptable levels of aggression, harassment, and violence (AVH) from patients, visitors, and, at times, colleagues.

The national and local picture

In the NHS, the national picture paints a concerning reality. The 2025 NHS Staff Survey reveals that 14.5% of NHS staff in England reported experiencing physical violence from patients or the public over the last year - the highest rate since 2022. In addition, 25.3% of staff, over a quarter reported facing harassment, bullying, or abuse.

At NUH we are not immune to these challenges. AVH figures mirror national trends, albeit with some recent improvements. 14.3% of our staff reported experiencing physical violence from patients or the public over the last year, down from 16.7% in 2024. 25% of staff reported facing harassment, bullying, or abuse, down slightly from 25.6% in 2024.

Let’s be clear, experiencing abuse at work should never “just part of the job.”

Taking action against abuse

We are actively stepping up our preventative measures. Following successful trials, we have now rolled out more than 400 staff body-worn cameras to help deter aggression and assist in prosecutions. We have also introduced a strict “red card” system to ban persistently abusive patients from our sites, working closely with Nottinghamshire Police who fully back our zero-tolerance stance.

Upholding the Sexual Safety Charter

Sexual safety should be a cornerstone of feeling safe at work. Nationally, the 2025 staff survey showed that over 9% of NHS staff, and more than 11% of registered nurses and midwives had experienced unwanted behaviour of a sexual nature from patients or the public. In response to this national issue, NHS England launched the Sexual Safety in Healthcare Charter, and NUH is proud to be a committed signatory.

This charter enforces a strict, zerotolerance approach to any unwanted,

inappropriate, or harmful sexual behaviours. Whether the behaviour comes from a patient, a visitor, or a colleague, our local policies ensure that any staff member who experiences or discloses sexual misconduct is fully supported, and that perpetrators are held accountable. You have the fundamental right to work free from sexual harassment.

Preventing AVH event –Caring Shouldn’t Hurt

Tackling AVH requires an ongoing, collaborative conversation, which is why we would strongly encourage you to attend our annual Preventing Staff AVH Event. Our 2026 event will take place on the following dates:

• Tuesday 6 October - Mitchell Room, Postgraduate Centre, City Hospital

• Thursday 8 October - Room 605, Postgraduate Centre, QMC

The event recognises the urgent need to reaffirm, plan, implement and embed a collective commitment to zero-tolerance across our Trust. With that aim in mind, it will focus on the support available at NUH to help staff deal with challenging patients. Speakers include:

• Hannah Wildsmith, NUH’s Mental Health Lead, will give an update on her innovative role seeking to improve how mental health patients are treated in our acute hospital setting.

• Sgt Richard Boam from the Mental Health Street Triage Team will explain his team’s role and how they link into the Trust.

• Our Wellbeing Team will outline what help is available to support staff affected by AVH.

• Our Security Team will be discussing their role when attending AVH incidents, as well as outlining expectations of staff when they occur.

• The Acute Learning Disabilities Team will discuss how they support their service users and the work they do with the Trust.

To find out further information or register for either venue, please scan the appropriate QR code:

Everybody is Welcome Here

At NUH we stand together with all our colleagues: Everybody is Welcome Here. We are clear that our strength lies in our diversity. Every individual, regardless of race, ethnicity, gender, religion, sexual orientation or background, deserves to be treated with respect and dignity.

We stand up for a positive workplace, we speak out against discrimination, and we will stop harassment, bullying, and racism at NUH. Please, never suffer in silence. If you experience or witness any form of AVH or sexual misconduct, report it. Speak to your manager, the security team, or the Freedom to Speak Up Guardians. n

How is AI supporting the way we work?

Artificial intelligence is already beginning to change the way healthcare organisations work across the NHS. From reducing administrative pressures to improving access to information, AI has the potential to help us work more efficiently, make better use of our time and ultimately improve the experience of patients.

At NUH, we are developing an AI Blueprint that will help shape how we use these technologies in a safe, practical and meaningful way.

What makes this work particularly exciting is that it has been driven by colleagues across the organisation. We asked teams from all areas of the Trust to share their ideas about where AI could support them in their day-today work, whether in clinical settings, operational services, administration or corporate teams.

The response highlighted both the scale of opportunity and the appetite for innovation across our workforce.

From these conversations, we identified and prioritised 58 use cases that offer a clear positive benefit to the Trust. These have been grouped into three key themes:

Strategic initiatives

Large-scale opportunities where AI can support long-term transformation and innovation across services.

Problem resolution

Targeted solutions designed to reduce pressure points, improve processes and tackle everyday operational challenges.

Individual productivity

Tools that can help colleagues work more efficiently by saving time, simplifying tasks and improving access to information.

In a hospital setting, AI can help reduce repetitive administrative tasks, improve documentation, support clinical decision making, strengthen communication between teams and create more consistent access to information. Small time savings across thousands of daily tasks can make a significant difference to staff experience and patient care.

Importantly, our approach is focused on using AI responsibly. As these technologies develop, we are putting clear governance, policies and safeguards in place to ensure tools are used safely, securely and appropriately.

This is only the beginning of the journey. Over the coming months, we will be sharing more about the Blueprint, the use cases being explored and how colleagues can get involved as we continue building the future of work together.

Copilot Chat can help boost productivity

Copilot Chat is available to support colleagues with everyday tasks and productivity.

It can help you:

• Summarise long documents or meeting notes

• Draft emails, reports and presentations

• Organise information quickly

• Brainstorm ideas and improve written content

• Save time on repetitive tasks

We are also expanding the number of licences available for the full version of Copilot, helping more teams access enhanced AI powered support in their daily work.

To support safe and responsible use of AI, we are introducing a policy that provides guidance for colleagues. Copilot is currently the only approved generative AI tool for use on Trust work computers, helping ensure information is handled securely and appropriately.

Ambient Voice Technology: supporting better conversations in care

One of the AI solutions that we’re working through is Ambient Voice Technology, which uses secure AI powered speech recognition to support conversations between clinicians and patients. The technology can help create clinical notes and summaries during or after appointments, reducing the amount of manual documentation required and allowing clinicians to focus more fully on the patient conversation.

It also helps improve continuity of care by creating clearer records that other clinicians can review before appointments. This means patients may spend less time repeating information multiple times across different services and teams.

Potential benefits include:

• More time focused on patient interaction

• Reduced administrative burden for clinicians

• Improved quality and consistency of clinical documentation

• Better information sharing between teams

• A smoother and more joined up patient experience

As with all AI technologies, any use of Ambient Voice Technology would be carefully assessed to ensure it is safe, secure and appropriate for both patients and staff. n

Need help?

Whether you’re new to NUH, or been here a while, this page brings together key information and contacts you might need.

Access control

Access control can help with getting an ID card for the first time, or replacing a lost ID card. There is an office at QMC and City. All staff ID cards must be requested by line managers using the online Access Control request form – search ‘Access Control’ on the intranet.

QMC ID office: ext. 84214 City ID office: ext. 71245

Report an incident (Datix)

There is an online portal where you can report an incident, record a compliment, or find out more about Datix. Search ‘Datix’ on the intranet to access the portal or scan the QR code.

Payroll and pay services

Our payroll and pensions service is provided by NHS Shared Business Services (SBS). You can access your payslip or raise a query on the SBS app. Scan the QR code to download it. You can contact SBS on 03031231144

You can also check your payslip on Electronic Staff Record (ESR). Scan the QR code to access ESR.

Freedom to Speak Up

There may be occasions when you have concerns about something that is happening at work. Usually, these concerns are easily resolved. However, if you feel that the concern has not been resolved locally, or you are unsure how to raise the concern yourself, you can contact the Freedom To Speak Up Guardians for support.

Search ‘Freedom to Speak Up’ on the intranet or scan the QR code for more information.

Log an IT ticket

You can report an IT issue by raising a ticket through our Digital Self Service portal. You can report something that isn’t working as it should, such as an IT equipment fault or an issue with connectivity. Use the ‘Need Help?’ menu at the top of the intranet to find your way to the portal, or scan the QR code.

Security

The Security Control Rooms operate 24-hours, 7-days a week.

QMC Security Team: ext. 83335 or 82999 City Security Team: ext. 77108 or 76221 For all emergencies dial 2222.

Log a helpdesk job

To log a helpdesk job, you can call ext. 57000 or log the job on an online system – go to ‘Book a helpdesk 57000 job’ on the ‘Need hel?’ menu at the top of the intranet.

Log an estates job

To log a job with estates, you can call ext. 85000 or email nuhnt.85000@nhs.net.

Log

in to NHS Mail

You can log in to your NHSmail account online by going to portal.nhs.net or scan the QR code.

Car parking and permits Information about car parking for staff across NUH sites, and who is eligible to apply for a parking permit, is available on the intranet (scan the QR code) or by emailing nuhnt. parkingpermits@nhs.net

Staff benefits

out for latest news on the intranet, Trust Briefing (lands in your inbox every Thursday), our staff app, posters, computer screensavers, and monthly Ask the Execs sessions.

For more information or support from our internal communications team, email nuhnt.internalcomms@nhs.net. For support from our external communications team, or media advice, email nuhnt.nuhmedia@nhs.net.

Staff networks

We are committed to developing a safe, equitable and inclusive workplace for everyone. To support this, we have several staff networks which raise awareness and address inequalities that may arise at work.

You can find out more about each of our networks on the Equality, Diversity and Inclusion page on the intranet or scan the QR code.

Wellbeing support

At NUH we have a nationally recognised staff wellbeing programme to support you. We offer a wide range of services and training sessions to support your mental health, assist with your financial wellbeing, and help you work on your physical health. This includes an Employee Assistance Programme, provided by Health Assured.

As a member of Team NUH, you can enjoy a wide range of staff benefits. Some are exclusive to NUH and some are available as part of a wider NHS staff offer. Find out more about the benefits available to you by scanning the QR code.

People Directorate (HR)

The People Directorate (HR) can help with general enquiries and operational people matters, as well as support with recruitment, learning and organisational development, occupational health and wellbeing, medical workforce, widening participation, workforce planning and staff engagement.

For HR advice or support, search ‘People Directorate’ on the intranet or scan the QR code.

Communications

and engagement

There’s lots of ways that we share news and information with staff at NUH. Look

You can use this service to access support on a range of things, in and out of work. The contact number for Health Assured is 0800 028 0199 and is available 24/7, 365 days a year.

Find out more about support

available to you by searching ‘staff wellbeing’ on the intranet or scanning the QR code.

NUH staff app

Download the NUH staff app to keep upto-date with the latest updates on your device. Download it by visiting nuh.nhs.uk/staffapp or scan the QR code.

Learning and training

The learning and training team can help with all training and development, from induction to mandatory training. Search ‘Learning’ on the intranet or scan the QR code. n

Let’s talk travel

As the largest employer in Nottingham, thousands of people travel to our hospitals every day. We encourage all colleagues to look at public and low carbon transport options where possible.

For more information, search ‘Travel to work’ on the intranet.

Let’s Talk Travel sessions

The Travel Team run travel information sessions on MS Teams every six months. These are an opportunity to hear about the latest car parking, public transport and cycling initiatives, and ask any questions you may have.

Invites are sent directly to your outlook calendar. Dates of upcoming sessions, recordings of previous sessions and FAQs can be found by searching “Let’s Talk Travel” on the intranet.

Public transport

Our travel to work scheme provides staff discounts on a range of buses, tram and train season travel passes across Nottinghamshire.

Complete an annual travel pass application by the 13th of the month, and you’ll receive your pass ready for the first day of the following month. Payments are made directly from your salary each month.

There is currently an additional 20% off for all annual Nottingham City Transport, Trent Barton and Robin Hood passes, though this offer is subject to withdrawal by the transport authority with around three months’ notice. Please search ‘Travel to Work Scheme’ on our intranet or email nuhnt.travel@nhs.net for travel information, including current discounts.

Medilink bus service

The Medilink is a bus service, free for NUH staff, that runs between City Hospital, QMC and local Park and Ride sites. Staff can use the Queens Drive and Wilkinson Street Park and Ride sites for free when using the Medilink service.

The service starts at 5am with journeys every 15 minutes between 6am and 9.45pm. You must show your NUH ID badge to travel for free on the service.

Go to www.skills.co.uk for more information, including routes, timetables, service changes and a bus tracker. Email info@thetram.net if you need to park overnight.

Phoenix Park shuttle bus

The Phoenix Park shuttle bus is a free

service, with free parking when using the shuttle bus. It is ideal for City Hospital staff travelling from the north of the city.

The service runs every 30 minutes on weekdays, excluding bank holidays, from 6-11am and from 3-8pm, with an hourly service between the hours of 11am and 3pm.

Buses follow the Medilink route around City Hospital then take the quickest route to Phoenix Park. Vehicles can be tracked at www.skills.co.uk. Email info@thetram.net if you need to park overnight.

Car parking

We have around 3,000 parking spaces for staff and have ambitions to increase this number when land and finances allow it.

There is a fee for parking and staff must apply for a permit. Search ‘car parking permit’ on the intranet, review the eligibility criteria and complete the application form. Night and weekend parking is free, though you will still require a permit.

Cycling

We provide facilities at all three of our sites, including bike storage compounds, shower facilities and a Dr Bike maintenance service. n

Find your community Our staff networks

We are committed to developing a safe, equitable and inclusive workplace for everyone.

To support this, we have several staff networks which raise awareness and address inequalities that may arise at work. They operate as a ‘safe space’ where staff can meet without fear of repercussions.

Staff who are involved with the network are given two hours each month to attend meetings or undertake work for the network. Networks chairs are also given protected time, alongside a budget to carry out their activities.

Each network also has an executive sponsor to act as their voice at Trust Board.

LGBTQIA+ staff network

The network is for all staff and volunteers who identify as Lesbian, Gay, Bisexual, Trans, Queer or are questioning their sex or gender identities. We recognise sexuality and gender fall on a spectrum, are not absolute and rigid categories and seek to include everybody who considers themselves part of that.

The network also welcomes allies of the community who may not necessarily identify as a part of it.

REACH staff network

The REACH staff network is committed to promoting racial equality for everyone at NUH.

We recognise inclusion, equity, and participation are essential elements for our thriving community and organisation. Inclusion for us means bringing people of diverse backgrounds and abilities into the group and making sure they feel a sense of belonging.

Staffability network

The Staffability network is committed to fostering a supportive and inclusive environment where staff members with disabilities, long-term health conditions, and neurodiverse needs can thrive. We work towards creating equitable opportunities, advocating for accessibility, and ensuring every voice is heard and valued.

Women’s staff network

The women’s staff network relaunched in 2026, holding a successful International Women’s Day event which saw the launch of their Give to Gain initiative. For everyone who pledges to give an hour, you can select an hour in return, whether that is career support, insight into an area you are interested in, careers advice, mentoring, or support for a piece of work.

Give to Gain is a shared time bank that is fuelled by your ideas, curiosity and caring for each other and our patients.

Neurodivergent staff network

Our Neurodivergent staff network is an inclusive space for neurodiverse colleagues and allies dedicated to promoting neurodivergent inclusion. We recognise and celebrate the unique strengths of our neurodivergent colleagues and aim to create a supportive, neuro-affirmative environment for all.

Armed Forces staff network

The Armed Forces staff network launched in November 2025 as a support and advocacy group for staff members from the armed forces community and their allies. The network provides peer support and raises awareness of the unique needs of the armed forces community, as well as creating a supportive environment that recognises the unique skills and experiences that members of our armed forces community bring to the Trust.

To join a staff network or to find out more, search “Staff Networks” on the intranet or email nuhnt.pinc@nhs.net n

Creating safe spaces to speak up

We’re committed to creating a culture where everyone feels safe and supported to speak up. Freedom to Speak Up (FTSU) is about encouraging openness, listening, and action, ensuring that every voice is heard and every concern leads to learning and improvement.

Speaking up isn’t just about raising serious issues; it’s about anything that gets in the way of you or your colleagues doing a great job. It’s about helping us learn lessons, make improvements, and prevent potential harm to patients. Whether it’s a process that doesn’t work, a behaviour that doesn’t feel right, or something affecting your wellbeing, your voice matters.

You can speak up to anyone you feel comfortable with including a colleague, manager, or leader. If that’s not possible, our Freedom to Speak Up Guardians are here to help. They work across all NUH sites, listening to staff and raising concerns through the most appropriate route, always in a way that feels safe and respectful. Guardians provide feedback and updates on actions taken, so you know your concerns have been heard and followed up.

FTSU is for everyone including senior, middle, and junior managers, volunteers, students, locum and agency workers, and even former employees. You can speak up anonymously, confidentially, or openly, whatever feels right for you.

We have two Guardians working across all sites, and meetings can be arranged at a time that suits you. We also have Freedom to Speak Up Champions in different areas and specialities who can offer support and guidance.

If you’re passionate about helping others to speak up, you can also get involved by

becoming a Champion. Contact the team to find out more.

Contact details

FTSU email account: nuhnt. freedomtospeakupguardian@nhs.net –Monitored during working hours Mondays to Fridays, (except bank holidays) by our Freedom to Speak Up Guardians:

• shabana.nabi@nhs.net (known as Hafsa) - 07812 278542

• amy.gouldstone@nhs.net - 07812 270154

Please leave a message with your contact details and the team will be in touch as soon as possible.

For more information about our Freedom to Speak Up Guardians, search ’Freedom to Speak Up’ on the intranet or look in the Staff Support area of the staff app.

If you have an unresolved concern and aren’t sure where best to raise it, you can follow the flow chart below. n

Advertising opportunities available in our staff magazines, care directories, and independent living guides

MATTERS

CARE DIRECTORIES

County, City and Borough Council care directories are comprehensive guides to nursing care, residential care and independent living support. Created for individuals and their families exploring the possibility of moving to nursing/ residential care or seeking advice and support to continue living independently at home.

Hospital at Home: supporting patients in their own

NHS STAFF MAGAZINES

NHS publications are circulated throughout hospitals to staff, patients and visitors on a regular basis. Advertising within the publications enables companies to promote their services to NHS employees and are an excellent way to Increase their customer base within this very targeted audience.

OPTIONS CARE AND INDEPENDENT LIVING GUIDES

Options provides older people with important information from health organisations such as CQC, ICB and the NHS. Circulated through various healthcare professionals including Council social work teams, NHS hospital discharge, community nurses, and various age related charities.