June 2014
A guide to
independent living in Sheffield
Contents ................................................................................................... Page What are adult social care services?............................................ 5 Our services................................................................................ 6 Short term support and reablement............................................. 6 Assessing your needs................................................................. 6 What if I don’t want an assessment?........................................... 7 After the assessment................................................................... 7 Cost of your support................................................................... 8 Organising your support.............................................................. 8 Reviewing your support............................................................... 8 Support Available........................................................................ 9 Who will give me a quality service?............................................. 10 Home Support............................................................................ 11 Equipment and technology.......................................................... 16 Respite........................................................................................ 21 Adult Placement – Shared Lives Scheme.................................... 23 Transport . .................................................................................. 24 Activities...................................................................................... 26 Health and wellbeing................................................................... 28 Advice and Advocacy.................................................................. 30 Finance....................................................................................... 33 Supported Accommodation........................................................ 36 Carers......................................................................................... 38 Worried about abuse................................................................... 40 Tell us what you think.................................................................. 41 Other information available.......................................................... 42
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What are adult social care services? Social care services are the part of the council that's responsible for providing care, protection and help for vulnerable adults. We aim to provide choice, control and independence for people in Sheffield and support and protection for those who need it the most. We share this responsibility with other services like local health organisations (the National Health Service), housing providers and the police, and we work in close partnership with them. People who might need help from social care services for adults include: • Adults aged 18 and over: • who require short term support after an operation, illness or fall • with a physical, sensory or cognitive impairment • with a long term illness or health condition • with a learning disability • with a mental health diagnosis • Carers for people in any of these groups. The council also has responsibilities for children and families. Contact: Children and Young People's Social Work (0114) 273 4855
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Our services If you think you need our help please contact the Adult Access Team on (0114) 273 4908, or email adultaccess@sheffield.gcsx.gov.uk. Or you can speak to the staff in our First Point reception at Howden House in the city centre. First Point is open 8:30 am to 5:30 pm Monday to Friday. Staff will ask you some questions about the problems you are having and how these are affecting you.
Short term support and reablement The Access Team will ask you about your problems. They can give you information and advice about organisations that may be able to help you, and identify If you only need some short term support (up to six weeks) to help you regain your independence. We may be able to provide some reablement to help you to find new ways to cope with the problems you are having. For example we can help if you are struggling at home after a fall or an illness, either by helping you to learn new ways to do things or using equipment to support you. This can help you increase your confidence and make sure you can maintain your contact with family and friends and make the most of your community.
Assessing your needs If you need support longer than six weeks we may agree with you for a social care worker to assess your needs. The social care worker will visit you at home to discuss your needs and listen to your views, the views of your family and the views of other professionals involved in your care, like your doctor. This is called a needs assessment. Your social care worker will ask about the help you already have from family or friends and any more needs you have. They will also collect basic information about you, like your contact details and your date of birth, and some information we need to ask you to meet statutory equality duties, like your religion and ethnicity.
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Your social care worker will record your needs on a form called the Assessment Questionnaire. You can see a copy of this form on our website:
www.sheffield.gov.uk/helpforadults. The form includes personal information about your health and background, so we keep this information securely. If you have health, housing or social care needs we may need to share your information with other agencies. We will always ask you first, unless we need to act quickly to protect you from harm. We will then decide if you are eligible to receive support from us. We use guidelines from the Department of Health (called Fair Access to Care Services) to work out if you have any critical or substantial social care needs. You can find more details on this from our website: www.sheffield.gov.uk/asceligibility. We first look at how you can help yourself, and support you get from family, friends and your community. If you still have any critical or substantial social care needs and there is no one available to help with those needs, we will provide support. If you don’t have any critical or substantial needs we will give you information about community and voluntary services that can help you maintain your independence and prevent your situation getting worse.
What if I don’t want an assessment? If you don’t want to have an assessment you will not be eligible for support from the council. There are many other services in Sheffield that can offer you support directly without an assessment. However, you will have to pay the full cost of these services. The Support Available section, on page 9, includes details for some of these.
After the assessment If you have critical or substantial social care needs we will help you to decide how your needs can be met and the outcomes you want to achieve. The activities and services you need to meet your needs are recorded on a form called a Support Plan. You can see a copy of this form on our website: www.sheffield.gov.uk/helpforadults. We will discuss with you whether we should arrange and pay for the services in your Support Plan (this is called Council arranged support), or whether you have money paid to you or or a family member or friend as a Direct Payment so that you can organise and pay for your support yourself. Your plan can include Council arranged support and a Direct Payment.
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Cost of your support We will also carry out a financial assessment to work out if you are able to pay towards the cost of your support. The general rule is that you either pay for the total cost of your care, or you pay what you can afford and the Council pays the rest. You can ask your social care worker to estimate how much you are likely to pay while they are with you, or you can call our Financial Assessment and Advice Team on (0114) 273 4440 for an estimate.
Organising your support When your plan is complete we will send you a copy, together with a copy of your Assessment Questionnaire. We will then help you to arrange your support, and let you know if you need to pay towards the cost of your support. We will then check with you that your support is working and meeting your needs. This will provide an opportunity for you to let us know how your arrangements and services are working.
Reviewing your support Your Support Plan is then reviewed regularly to make sure you still need support, and that your support is meeting your needs. You can also ask for a review if you find you no longer need support or your situation changes. There's more information about reviews on our website: www.sheffield. gov.uk/supportreview.
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Support available The next sections in this guide give information about the different types of support available in Sheffield to help people live independently. Some contact details have been included however this is not a complete list. We cannot make recommendations for organisations listed in this guide. Inclusion in no way endorses the organisation. They have been listed to help you find the right service for your needs. A more comprehensive list of organisations and services available in Sheffield is from the Help Yourself website.
Help Yourself Help Yourself has details of voluntary, community and faith organisations, including individuals and organisations that provide health and social care support, and community based activities. It also has a section to help people plan their care and support. The database is available online at: www.sheffieldhelpyourself.org.uk. If you don’t have access to the internet at home you can visit your local library to use a computer, or to ask them to find information. You can also contact the Central Library on Surrey Street in the city centre. Contact: (0114) 273 4736
Connecting Sheffield - our emarketplace We are developing an electronic marketplace, our own version of Amazon or Ebay for social care services. Connecting Sheffield is an easy to use website where people can find out about, and buy, products and services to help meet their support needs. At the time of writing this guide the emarketplace is still in development. For more information: www.connectingsheffield.co.uk
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Who will give me a quality service? If you want to purchase care and support to help you do day-to-day things at home, but are confused about where to start and who to choose, our Recognised Provider List can help. The is a list of care and support providers in Sheffield who have received the Council’s seal of approval. To see who is listed visit www.sheffieldhelpyourself.org.uk and look for the Recognised Provider List logo shown above. This shows that the provider: • has met Council standards • will be checked on a regular basis • will aim to give you a quality service. If you don't have access to the internet or want more information contact us. (0114) 203 9145 rpl@sheffield.gov.uk The inclusion of any organisation on the Recognised Provider List is not intended to be and shall not constitute a recommendation by Sheffield City Council. No representation, express or implied, is or will be made and no liability or responsibility is or will be accepted by Sheffield City Council in respect of any organisation included on the Recognised Provider List and in respect of, or in any way arising out of the provision of, or failure to provide services by any organisation. It is important that you satisfy yourself that any organisation on the Recognised Provider List is suitable for your own requirements.
What other people are saying… You can find out what other people are saying about care and support services in Sheffield at the Care Opinion website: www.careopinion.org.uk
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Home support There are many different home support services available in Sheffield that may help you meet your needs. These may include personal care (including dressing, washing, bathing and toileting), mobility and moving around your home, meals, medication, laundry, some cleaning tasks, managing your money (such as collecting your pension), care at night time or a shopping service. Companies that provide home support services in Sheffield are listed on the following pages. All of the companies listed are registered and inspected by the Care Quality Commission (CQC) to make sure they provide a quality service (you can check inspection reports on their website www.cqc.org.uk).
Home support providers in Sheffield Abbeycare Nursing at home Paces Campus, Pack Horse Lane, S35 3HY - (0114) 284 4868 Adswad Ltd 114 Coley Crescent, S5 9FS - (0114) 2467607 Advantage Healthcare 14 Jessops Riverside, 800 Brightside, Sheffield, S9 2RX - (0114) 244 9116 Affinity Trust 157-163 Sheffield Road, S21 1DY - (0114) 276 4980 Age UK - Sheffield Choice 44 Castle Square, Sheffield, S1 2GF - (0114) 250 2850
Allied Healthcare Building 1, Floor 2, Hawke Street Industrial Estate, Hawke Street, Sheffield, S9 2SU - (0114) 261 3001 Autism Plus Limited The Exchange Brewery, 2 Bridge Street, Sheffield, S3 8NS - (0114) 384 0284 Bluebird Care Unit 11, Riverside Court, Don Road, Sheffield, S9 2JT - (0114) 265 6670 Care UK DCA (Sheffield) 29 President Buildings, President Way, Saville Street East, Sheffield, S4 7UQ - (0114) 279 8228
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Home support providers in Sheffield Care2Care Sorby House, 42 Spital Hill, Burngreave, Sheffield, S4 7LG - (0114) 213 3171 Carewatch Sheffield Redlands, 3-5 Tapton House Road, Sheffield, S10 5BY - (0114) 268 0333 Choice Local Care 27 Taplin Road, Hillsborough, Sheffield, S6 4JD - (0114) 243 9522 Citizenship First 350 Glossop Road, Sheffield, S10 2HW - (0114) 279 8001 Communication Independence Ravenscroft Resource Centre, Meltonwood Drive, S13 8RL - 07582 683406 or 07903 110466 Dimensions Floor 1 Churchill House, 6 Meetinghouse Lane, Sheffield, S1 2DP - 0300 303 9001
Home Alternative Ltd Millennium House, 30 Junction Road, Sheffield, S11 8XB - (0114) 266 6180 Home Instead Senior Care Nether Lane, S35 9ZX - (0114) 246 9666. 31 Psalter Lane, Sheffield S11 8YL - (0114) 250 7709 (see our advert on page 48) Housing21 Unit 18-19 President Building, Saville Street East, Sheffield, S4 7UQ - 0303 123 1281 Inspire UK 43 Southey Avenue, Sheffield, S5 7NN - (0114) 232 3333 Intercare Services Provincial House Business Centre, Solly Street, Sheffield, S1 4BB - (0114) 276 5922
Direct Health Unit 2, 1 Arena Court, Attercliffe Road, Sheffield, S9 2LF - (0114) 256 6480
Leonard Cheshire Support at Home Mickley Hall, Mickley Lane, S17 4HE - (0114) 235 1400
GMS Carers 453 Gleadless Road, Sheffield, S2 3AR - (0114) 253 1309
Longley Hall Choice Lifestyles Longley Hall, Longley Lane, Firth Park, Sheffield, S5 7JF - (0114) 242 3773
Good Care Providers Sorby House, 42 Spital Hill, S4 7LG - 07538 809878
Lynx Care 544-546 Attercliffe Road, S9 4BQ - (0114) 281 2946
HF Trust Sheffield and Derbyshire Unit 6 Broadfield Court, Sheffield, S8 0XF - (0114) 250 0718
Marigolds Clean and Care Alison Business Centre, 40 Alison Crescent, S2 1AS - (0114) 283 5821
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Home support providers in Sheffield Mears Care, Acres Hill Business Park, 2 Acres Hill Lane, Sheffield, S9 4LT - (0114) 4461077
Sanctuary Home Care Roman Ridge, Lavender Way, S5 6DD - (0114) 243 2028
New Horizons Trust Home Care Services Unit 11, STEP Business Centre, Wortley Road, Deepcar, Sheffield, S36 2UH - (0114) 290 3627
Sarah Care Limited Century House, 109 Station Road, Sheffield, S20 3GS - (0114) 248 5658 (see our advert on page 46)
Newfield View Supported Living 8B Gleadless Avenue, Sheffield, S12 2QH - (0114) 281 0818
Serenta Homecare 134 Archer Road, Sheffield, S8 0JZ - (0114) 258 1093 (see our advert on page 48)
North West Community Services 4 Milton Street, S1 4JU - (0114) 275 5657
Sheffcare Home Care 190 St Philips Road, S3 7JY - (0114) 272 4366
One to One Community Care 23 Crookes, Sheffield, S10 1QA - (0114) 266 6042 (see our advert on page 46)
Spectrum Social Care Ltd 125 John Street, Sheffield, S2 4QX - (0114) 249 9988
Prime Life Care Ltd, Stadia Technology Park, Block B, Shirland Lane, S9 3SP - (0114) 327 0515 Principle Support Limited 9 Orgreave Road, Handsworth, Sheffield, S13 9LQ - (0114) 213 1750 Progressive Care 51 Attercliffe Common, S9 2AE - 0800 043 4334
SSA Social Care Limited 109 Burngreave Road, Sheffield, S3 9DF - (0114) 273 0777 Thames Home Care Sheffield Vestry Hall, 2 Burngreave Road, S3 9DD - (0114) 321 6488 Twelve Trees Homecare 17 Priory Road, Nether Edge, Sheffield, S7 1LW - (0114) 258 3802
Proud to Care, Unit 5 Mowbray Street, S3 8EN - 07854 965088
United Response Unit 207, Valley Road, Meersbrook, S8 9FT - (0114) 255 8857
Samfos Health Soar Works, Enterprise Centre, Knutton Road, Sheffield S5 9NU - (0114) 245 5450
Westminster Home Care Redlands Business Centre, 3-5 Tapton House, Broomhill, Sheffield, S10 5BY - (0114) 266 9996
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Home support for adults with a learning disability There are also services specifically aimed at adults with a learning disability. The Joint Learning Disabilities Service has a Community and Tenancy Support (CATS) team that provide housing related support to help people with a learning disability maintain their tenancy. Housing related support means any support with paying bills, keeping your house safe and clean, or helping you to become more independent in your community. The service also has a Personal Assistant Cover Service (PACS). This service is for adults with a learning disability who employ their own personal assistant to provide their care and support. The Personal Assistant Cover Service can arrange for someone to support you while your personal assistant (also known as a one-to-one) is away on holiday or sick. They offer a fully trained staff member and an easy billing process. If you want to find out more about or access the services available to people with a learning disability including the CATS team and PACS please contact Joint Learning Disabilities – Provider Services: 712 Wordsworth Avenue, Sheffield, S5 9JN (0114) 203 7093 LDBusinessTeam@sheffield.gov.uk www.signpostsheffield.org.uk
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Meals delivery service To make sure you get regular meals and nutrition, you can have your meals delivered to your door. Frozen meals You can have frozen meals delivered to your home once a fortnight to store in your freezer. The following companies can deliver frozen meals • Oakhouse Foods (01246) 551870 or 0845 643 2009 • Wiltshire Farm Foods 0800 773 773 • WRVS 0845 600 5885 Hot meals You can have hot meals delivered to your door every day. There is a choice of four main meals and three desserts, including a vegetarian option. A cold tea meal can also be delivered at the same time. Hot meals can be provided by: Park Care Meals (01709) 378 100.
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Equipment and technology There is a wide range of equipment and technology available to support you to do the things you want to do more easily and with less risk. You can buy equipment from shops or catalogues. You can also request some equipment from your doctor. There is also technology available to help you to feel safer and more secure in your own home, such as a care alarm service.
Buying equipment If you’re struggling to do everyday things around the home there are lots of pieces of equipment that might help. Many stores now sell useful equipment to make life easier at home. At the following local specialist shops you can see and try out equipment for making daily life easier. Clark & Partners 0800 783 3832 www.clarkandpartners.co.uk
Wicker Mobility Shop (0114) 272 3729 www.wickermobilityshop.co.uk
Eden Mobility 0800 652 8444 www.eden-mobility.co.uk
AllMobility (0114) 327 4048 www.all-mobility.co.uk
If you would find it difficult to visit one of these shops you could order some equipment from your own home using a mail order company. The companies listed below are some of the companies that offer home shopping for equipment and gadgets. Red Cross Independent Living Shop 0844 209 0029 Patterson Medical 0844 412 4330 www.youreableshop.co.uk Living Aids Direct 0845 057 3402 www.livingaidsdirect.com
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Nottingham Rehab Supplies 0845 805 2236 www.nrs-uk.co.uk Disabled Living Foundation 0845 130 9177 www.dlf.org.uk
Equipment and Adaptations service Our Equipment and Adaptations service can assess people who are experiencing difficulties. There are policies in place to make sure we meet the needs of those who need it most. We may be able to help you if: •Y ou can’t manage to do essential things and there’s no other way of getting them done. •Y ou’re struggling to manage but you, or a carer, are at serious risk of injury, and there’s no other way of getting things done. If it seems you would be better off getting help from someone else we’ll tell you who to get in touch with. You can ask for help from the Equipment and Adaptations service by ringing our Adult Access Team on (0114) 273 4908. Depending on the risks you face, it can take up to three months to assess you at home. You may need a financial assessment and pay towards the cost of your care (see page 7). For more information: (0114) 273 4908 www.sheffield.gov.uk/equipmentadaptations
Help from your doctor Making daily life easier can be as simple as a visit to your doctor or community nurse. They can offer lots of help and advice to staying independent, including • Mobility aids to help you get around, such as walking frames, crutches or a referral for a wheelchair assessment. • Incontinence equipment to help with problems getting to the toilet on time, such as incontinence pads or a commode, either through the district nurse or continence service. •S pecialist equipment for someone who needs nursing care at home, such as a specialist bed or hoist.
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Loan or hire of equipment Sometimes you only need equipment for a short time. You can borrow equipment for up to eight weeks from the British Red Cross – the service is free but you’ll be asked to make a donation. British Red Cross (0114) 242 7370 www.redcross.org.uk Wheelchairs can also be loaned for free from Shopmobility, for a day or for a longer time. They also have a wide range of three and four wheeled electronic mobility scooters available for loan for a small fee, starting at £2.50. Shopmobility Sheffield Eldon Street (off West Street) outlet (0114) 281 2278 Crystal Peaks outlet: (0114) 248 3802 http://shopmobility-sheffield.weebly.com/ Alternatively some of the shops listed in the Buying equipment section on page 16 may hire out equipment.
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Getting things fixed If there are little jobs that need doing to make your home safer, you could get in touch with the Handyperson Service. They work with older and disabled people and can do small jobs, like fit hand rails on stairs or grab rails, for about half the usual cost. Handyperson Service at Stayput (0114) 256 4270 sheffieldstayput@yorkshirehousing.co.uk If you’re a home-owner and need general repairs, Stayput may be able to help. There is a charge for any work done, but they offer free help with advice, surveys, finding builders and maybe with grants. Stayput (0114) 256 4270 www.yorkshirehousing.co.uk Age UK Sheffield’s Handyperson Scheme can do manual jobs, such as moving furniture, and small fixing jobs around the home for people aged 55 and over if there’s no one else around to help; they only charge for the cost of the materials. Handyperson Scheme (0114) 250 2850 www.ageuksheffield.org.uk enquiries@ageuksheffield.org.uk
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City Wide Care Alarms Our City Wide Care Alarms service helps people to remain safe, secure and independent in their own home, 24 hours a day, 365 days a year. When you join, we provide a portable alarm button and a base unit that you can hear and speak through, thanks to its powerful microphone and loudspeaker. If you need help, all you have to do is press one of the alarm buttons and it automatically connects you to our call-monitoring centre. Our trained staff have instant access to your information and will quickly provide the most appropriate help, whether that is your friend, relative, doctor, our specially trained mobile support workers or the emergency services. The full service, including maintenance, repairs and response from our mobile support workers, if needed, is just £4.93 (ex VAT) per week. Now, for just £5.50 (ex VAT) per week we can also provide a service to mobile phone users. Additional automated alarms We can also provide a range of automated alarms, which work with the main unit and may help manage specific risks in the home such as the risk of falling or memory loss. These alarms could provide the extra help needed to make sure people can stay in their own home for longer. They include: • Smoke Detector • Fall Detector • Bad Sensor • Chair Sensor • Carbon Monoxide Detector • Gas Detector
• Extreme Temperature Sensor • Heat Detector • Flood Detector • Property Exit Sensor • Epilepsy Sensor • Medication Dispenser
We can also provide a reminder service which plays prerecorded messages via the base unit. To find out more about our service, or how any of this additional support may be able to help you or someone you know, please contact (0114) 242 0351 citywidecarealarms@sheffield.gov.uk
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www.sheffield.gov.uk/carealarms
Respite Respite care is provided for people to give them a break, or to give their carer a break. This can be provided: • • • •
in your own home in a residential or nursing home by our Adult Placement – Shared Lives service (see next section) at a lunch club or community support service (for day time and evening activities).
DISABILITY: Community Support Service (CSS) The CSS provides support with independence and respite for disabled adults and carers. They provide support to overcome barriers, such as travel training or accessing fitness, learning, employment or social activities. Daytime and evening respite and support for you and/or your carer is provided through a number of groups across the city. Group members decide what activities they will do, including sports, crafts, or getting out and about. We have a specially adapted building called the Activity Hub, for people with high support needs. The hub has a variety of activities such as sports, music and cooking. The hub also has a multisensory room and changing places facilities. The CSS also provides a Floating Support service. Floating Support helps you maintain a tenancy, so you can live more independently. This can include support with letters and mail, developing household routines and budgeting. Adult Access (0114) 273 4908 or CSS direct on (0114) 203 7209 cssinfo@sheffield.gov.uk www.sheffield.gov.uk/communitysupport
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Respite LEARNING DISABILITY: Short Break service The Learning Disabilities Service provides a Short Break Service to adults with a learning disability. Short breaks are a way for you or your carer to have a break, and can include: • Support in your own home • Overnight stays • Supported holidays or weekends away • Days out • Evening or weekend activities in the community A short break can be provided in one of our short break care units, where our staff are available 24 hours a day. We can provide regular breaks throughout the year, such as one weekend every month. We have specialist facilities to support people with profound and multiple learning disabilities, staffed by trained learning disability nurses. Contact: Joint Learning Disabilities – Provider Services: Write to: 712 Wordsworth Avenue, Sheffield, S5 9JN (0114) 203 7093 LDBusinessTeam@sheffield.gov.uk www.signpostsheffield.org.uk
Carers' respite There is also respite available if you are a carer. Please see more information in the Carers section on page 38.
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Adult Placement – Shared Lives Scheme This scheme offers opportunities for adults to live with (like fostering), or spend time with, specially selected and trained carers and their families, as well as going out and about in the community or having a service in their own home. We provide all vulnerable adult groups with individual support to help them live as independently as possible. Our priorities and criteria. Our customers must have an assessment from adult social care services and be eligible for our service. What you can expect. You will get a service that is tailored to you. You choose where you go and what you do (such as shopping, fishing, going to a football match or a gig, arts and crafts, or cooking). Our customers are carefully matched with our carers, based on your needs, mutual interests and our carer’s skills and abilities. We ensure customers are able to have their say and to help improve and develop our service. Qualified social workers assess potential carers. All our carers are CRB checked and trained to national standards. Our carers are closely monitored and reviewed regularly. We are registered with the Care Quality Commission which ensures we are a quality service. The scheme offers: • Long term accommodation and support in the carer’s home (like fostering). • Short break respite care in the carer’s home, or the customer’s home. • Befriending either one to one or in a small group, out and about in the community. • Day time support in our carer’s home. If you are interested in the scheme please contact your social worker, care manager or support planner. You can also contact the Adult Access Team on (0114) 273 4908, or email adultaccess@sheffield.gov.uk - or call into the First Point reception at Howden House in the city centre. Contact the scheme: (0114) 273 5275 or 273 5185 adult.placement@sheffield.gov.uk www.sheffield.gov.uk/adultplacement
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Transport Transport services in Sheffield can help you if you struggle to get around easily or use public transport.
Travel Solutions Our Travel Solutions Team offer help and advice to all disabled and older people, whether or not you are eligible for adult social care support. They can provide personal options based on your circumstances, to help you travel around the city. If you have a journey in mind, you can get support to plan the route and method of transport. You can also get a copy of our Travel Guide for Disabled and Older People – it’s a catalogue of all the products and services available (many of which are free). You can download a copy from the Travel Solutions page on our website or contact the team. (0114) 268 5271 travel-team@sheffield.gov.uk www.sheffield.gov.uk/travelsolutions
Community Transport Providers Sheffield Community Transport (SCT) provide various services to help people get around the city. Their services include •S hopper Bus services in Sheffield - provide links between local communities and opportunities for shopping and personal business. •C ity Ride door-to-door service - for people who have difficulties using public transport. •C ommunity Car Scheme - volunteers use their own cars to help people who have problems with mobility and using public transport. •G roup Travel vehicles - for use by local community groups at non-profit making rates. Can be used for a wide range of activities, for short and long-distance trips.
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Transport To find out more about the services available contact SCT (0114) 276 6148 reception@sheffieldct.co.uk www.sheffieldct.co.uk There are several other services that provide residents of Sheffield access to transport. You can search for providers on the Sheffield Help Yourself website at www.sheffieldhelpyourself.org.uk.
Travel Passes and Blue Badge scheme Travel passes are available for people aged 60 and over, people with a mental health condition, and disabled people to use on bus and rail services. The Blue Badge scheme is for people with severe mobility problems. It allows Blue Badge holders to park close to where they need to go. More information is available from: (0114) 273 4567 customerservicecentre@sheffield.gov.uk www.sheffield.gov.uk/bluebadge Or from Travel South Yorkshire on (01709) 51 51 51 www.travelsouthyorkshire.com/ticketfinder Signpost Sheffield (a website about the Joint Learning Disabilities Service) has lots more help and advice around transport for people with learning disabilities. www.signpostsheffield.org.uk
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Activities Sheffield offers a wide variety of social and leisure activities to people of all ages. Whether you just want to know what’s on in your area or need support to access activities, help is available.
Activity Sheffield Our Activity Sheffield service offer a range of sport, play and physical activity sessions, aiming to get more people, more active, more often. To find out more about what’s on offer contact the team on (0114) 273 4266 activity.sheffield@sheffield.gov.uk www.sheffield.gov.uk/activitysheffield
Over 50’s Activities Search Older Sheffield - the on-line directory of around 1,200 local voluntary, community and faith services that are available for the over 50's in Sheffield. The site also features adverts from selected commercial organisations providing services for older people. You'll find anything from support groups to line dancing and from advice centres to DIY support. lder Sheffield Signpost Agency, Age UK Sheffield, 44 Castle Square, O Sheffield, S1 2GF (0114) 253 7691 www.oldersheffield.org.uk
Activities for disabled people Within Reach provide activities and resources to help disabled people in Sheffield take part in sport. Their website has details of clubs and leisure facilities for disabled people in Sheffield. Contact them to find out more.
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Activities (0114) 273 4266 kimberley.ashmore@sheffield.gov.uk www.activitysheffield.org.uk
Activities for people with a learning disability The Joint Learning Disabilities Service provides an extensive range of social, leisure and general interest activities – some in partnership with other groups and organisations. The service have a range of facilities that are designed specifically for people with profound and multiple learning disabilities, autistic spectrum disorder, behaviour that challenges and dementia. We will change our service to suit you, help you access community groups and shape your service around your needs. The service also provides a variety of work-based activities for people with a learning disability that include voluntary and paid work. They can also offer a benefit assessment so that you understand how employment may affect the benefits you get. If you want to find out more about or access the services available to adults with a learning disability including various day opportunities and employment please contact Joint Learning Disabilities – Provider Services: 712 Wordsworth Avenue, Sheffield, S5 9JN (0114) 203 7093 LDBusinessTeam@sheffield.gov.uk www.signpostsheffield.org.uk There’s also lots of information and advice about leisure and activities for people with learning disabilities on the Signpost Sheffield website at www.signpostsheffield.org.uk.
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Health and wellbeing There are many different services available in Sheffield to help you keep fit and well. From services to improve your health, to those to get you out and about enjoying an active lifestyle, there is something for everyone. If you’re concerned about your health talk to your doctor. You can find information about GPs, Hospitals and Dentists on the NHS Choices website. www.nhs.uk Regular exercise will keep you feeling fit and healthy – use the contacts in the Activities Section of this guide to find out what’s going on in your area.
Stop Smoking Sheffield NHS Stop Smoking Service has a large number of fully trained stop smoking advisers, ready to give you the advice and support you need to help you quit – and it’s all free! Sheffield Quit Stop, 39 Charles Street Sheffield S1 2HU 0800 068 4490 www.sheffieldstopsmoking.nhs.uk
Slice The Slice Scheme offers significant savings on sports activities in pools, sports centres, and golf courses across Sheffield and also in selected sites in Barnsley, Doncaster and Rotherham. (0114) 273 4266 activity.sheffield@sheffield.gov.uk www.sheffield.gov.uk/slicecard
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Health and wellbeing Sheffield Health Trainers Sheffield Community Health Trainers can offer one-to-one support around changing or leading a healthier lifestyle. The service is free and confidential. (0114) 293 0682 aziz.muthana@sheffield.gcsx.gov.uk You can also visit the following websites for general advice about staying healthy.
Sheffield Healthy Communities Programme The Healthy Communities Programme is about improving health and addressing health inequalities. There are 15 Healthy Communities Programmes across the city covering 35 neighbourhoods. There are also many activities to support people to improve their health. www.sheffield.gov.uk/publichealth
Health Advice Find more information about different health issues on the NHS Choices website: www.nhs.uk. Find more information about local health services on the Help Yourself website: www.sheffieldhelpyourself.org.uk.
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Advice and Advocacy Healthwatch Sheffield is the new consumer champion for health and social care for adults, children and young people. It’s independent from statutory authorities and the NHS, and will: •g ive you and your communities a stronger voice to help improve services in Sheffield; •g ather and listen to your views and influence health and social care services in Sheffield; • have a seat on the Sheffield Health and Wellbeing Board; • provide information, advice and signposting about local services; •m onitor the quality of health and social care services, and make recommendations for improvements. If you want to influence health and social care services, or get involved please contact Healthwatch Sheffield, The Circle, 33 Rockingham Lane Sheffield S1 4FW. Telephone (0114) 2536688. Visit: www. healthwatchsheffield.co.uk. Email: info@healthwatchsheffield.co.uk. There are times when everyone needs some advice or someone to help them make their voice heard. In Sheffield there are many organisations that can provide these services. Age UK Sheffield (0114) 250 2850 sheffieldadvocacy@ageuk.sheffield.org.uk www.ageuk.org.uk Advice Sheffield Online resource for finding free, independent and confidential advice. www.advicesheffield.org.uk
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Advice and Advocacy Citizens Advice Bureau Search for your local office at www.citizensadvice.org.uk
08444 111 444
National Mencap Specific advocacy and support services for adults with a learning disability 0808 808 1111 (local rate)
www.mencap.org.uk
Sheffield Mental Health Citizens Advice Bureau (CAB) Sheffield Mental Health CAB is a registered charity that provides a free generalist and specialist confidential advice service for users of mental health services in Sheffield and their carers, friends and relatives. (0114) 271 8025
www.smhcab.org.uk
Roshni Roshni is a resource centre run by and for South Asian women in Sheffield, which actively promotes the needs of local Asian women through self-help, employment, advocacy, information provision, cultural, health and wellbeing activities. (0114) 250 8898
www.roshnisheffield.co.uk
Sheffield African Caribbean Mental Health Association (SACMHA) The company has many years experience in working with older people, people with mental health issues and providing a culturally sensitive service to clients with BME (Black Minority Ethnic) backgrounds. (0114) 272 6393 www.sacmha.org.uk
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Advice and Advocacy Sheffield and District Afro-Caribbean Community Association Ltd (SADACCA) A registered charity that provides for the African-Caribbean community offering a support service for older people, community and acute care, and advocacy. (0114) 275 3479 info@sadacca.org www.sadacca.org Sheffield Centre for Independent Living (SCIL) Advocacy service SCIL offer a free, independent disability information service for disabled people that is run by disabled volunteers, and an advocacy service that can support disabled people to access health, social care or provide help on any disability-related issue. (0114) 253 6750 info@inclusiveliving.org.uk www.sheffieldcil.org.uk/what-we-do/advocacy-service-health
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Finance Keeping your finances in order is important and can make a big difference to your life. Whether it’s day to day spending, planning for your future care needs, finding out what benefits you’re entitled to or dealing with debt, we know that sometimes money matters can seem overwhelming - but support is available.
Financial Healthcheck It’s sensible to do a regular financial healthcheck. You can do this through the Money Advice Service. They can also provide advice about funding for care. 0300 500 5000 – they can then call you back www.moneyadviceservice.org.uk
The Citizens Advice Bureau The Citizens Advice Bureau – Advice Guide offers lots of advice to help you manage your money. You can find out about general budgeting, debt advice, paying your bills, benefits, banking, savings, pensions, insurance and much more. Money Management – Citizens Advice Bureau 08444 111 444 www.adviceguide.org.uk If you need financial advice you can speak to your local bank branch or to an independent financial advisor. If you choose an independent financial advisor check that they are registered with the Financial Services Authority and make sure you understand their fees.
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Finance Self Funding If you are not eligible for our support, or chose to pay for your own care, you are called a self funder. You can access general information about paying for your own care and about accredited financial advisors from these organisations: Age UK Age UK provides independent information and advice on finding and paying for care. 0800 169 65 65 www.ageuk.org.uk Independent Age Information and advice service for older people, focussing on social care, welfare benefits and befriending services. 0845 262 1863 www.independentage.org Paying For Care This website is designed to help you make informed choices about arranging and funding long-term care. www.payingforcare.org Society of Later Life Advisers (SOLLA) You can access both general information about paying for care and information about accredited financial advisers in your areas through SOLLA. 0845 303 2909 admin@societyoflaterlifeadvisers.co.uk www.societyoflaterlifeadvisers.co.uk
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Finance Benefits advice Checking your entitlements could mean extra money to help you maintain an independent lifestyle. There are many different benefits you might be able to claim. Your entitlement depends on your individual circumstances, to find out what you may be entitled to you can arrange a check with our Financial Assessments service. (0114) 273 4440 financial.assessments@sheffield.gov.uk www.sheffield.gov.uk/adultcarefinance You can also contact our benefits advice line on (0114) 273 6777 or the Disability Benefits enquiry line on 0800 88 22 00.
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Supported Accommodation In Sheffield we will try to support you to remain in your own home for as long as you want to. Our primary aim is to keep you living independently at home. When this is no longer practical or not what you want, there are several different options available to you. These include Extra Care Housing, Residential Care and Nursing Care.
Extra Care Housing Extra care housing combines sheltered accommodation with more traditional residential care homes. It is designed to make life easier for older people who can no longer cope with entirely living in their own home whilst allowing them to maintain some level of independence. Extra care housing provides: • self contained flats or bungalows in a sheltered environment • housing related support to help you live independently • an appropriate package of care in your own home • 24 hour support •m ore communal facilities than existing sheltered schemes, e.g. restaurant, lounge, activity room, library, health suite, computer suite • independence and re-enablement Sheffield has five extra care schemes. While there are some bungalows most of the accommodation is two bedroom flats. The majority of homes are for rent however there are options to part buy or purchase outright. To find out more contact the scheme you’re interested in directly on (0114) 273 7888 or 273 7920
• Guildford Grange in Norfolk Park • The Meadows in Shirecliffe
(0114) 243 5749
• Brunswick Gardens in Woodhouse • White Willows in Jordanthorpe • Roman Ridge in Wincobank
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(0114) 294 0000
(0114) 237 7960 (0114) 280 0540
Supported Accommodation Residential care Residential care is for people who can’t continue to live in their own home, even with support. You can stay in a home for a short-time (known as respite care) or live there permanently. You would get your own room, and have staff available to help you 24 hours a day. Homes normally provide accommodation, meals and personal care such as help to wash and dress and going to the toilet. Staff at the home can also help you gain skills to help you be independent. There are specialist homes for people with a learning disability, a physical disability or sensory impairment, for older people and for people with a mental health problem.
Nursing Care Nursing homes provide care like residential homes, but they also provide 24 hour nursing care by trained nursing staff. The person in charge must be a qualified doctor or nurse.
More information on residential and nursing care Detailed information and advice on residential and nursing care in Sheffield is available in our guide. Updated twice a year the guide has lots of advice on what to consider if you are thinking about moving into a home. It also has listings for all of the homes in Sheffield that are registered and inspected by the Care Quality Commission (CQC). For a copy of the guide call (0114) 273 4119. You can get copies of the CQC reports on all the homes in Sheffield from the CQC website: www.cqc.org.uk/carehomes.
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Carers If you are providing regular and substantial support to a relative, friend or neighbour who cannot manage on their own due to illness, disability or frailty, then you are a carer. There is support available to carers in Sheffield both through adult social care services if we are supporting the person you care for, or through a number of other voluntary agencies. You can also speak to your doctor for help and support in your caring role.
Carers Needs Assessment Carers, according to the above definition, are entitled to a carers needs assessment from Adult Social Care services if we are supporting the person you care for. We can provide help and support with: • care services to help the person you care for become more independent •c are services that look after the person you care for while you have a short term or longer break • s ervices directly to you, like help in your own home so you have more time to help the person you care for •a short term plan which would be put in place should an accident or emergency leave you unable to care • s upport with shopping, cleaning, feeding, bathing, dressing, toileting, medicating and general emotional support To get assessed contact our Adult Access Team on (0114) 273 4908.
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Carers Carers in Sheffield Information and support for any carer of an adult is provided by the Carers in Sheffield partnership, which includes Sheffield Carers Centre. The service offers a range of activities including a confidential telephone helpline, monthly Carers CafĂŠ, support groups, a regular information newsletter and grants to help carers take a break. Contact: Carers Support and Information line: (0114) 272 8362 Office: (0114) 278 8942 7 Bells Court, Bells Square, Sheffield, S1 2FY office@sheffieldcarers.org.uk
www.sheffieldcarers.org.uk
Sheffield Young Carers Project Information, advice and support for children and young people under 21 years old who care for someone. The project helps young carers access a range of social, educational and employment opportunities. Contact: (0114) 258 4595
heaf Bank Business Park, Unit R7b Riverside S Block, 20 Prospect Road, Sheffield, S2 3EN
information@sheffieldyoungcarers.org.uk www.sheffield-youngcarers.org.uk
Sharing Caring Project Supports carers (55 years old or more) of adults with learning disabilities in Sheffield. The project has a lot of experience of supporting older carers to explore options for the future when they may no longer be able to provide the same level of care. Contact: (0114) 275 8879
Norfolk Lodge, Park Grange Road, Sheffield, S2 3QF
scpoffice@sheffieldmencap.org.uk
Other Organisations You can also get help from: Carers UK 0808 808 7777 www.carersuk.org
NHS Carers Direct 033 1231053 www.nhs.uk/carersdirect
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Worried about abuse All adults should be able to live free from fear and harm and have their rights and choices respected. Some adults are less able to protect themselves than others, and some have difficulty making their wishes and feelings known. This may make them vulnerable to abuse. Abuse may be physical or sexual, it may involve people taking money without permission, or not looking after someone properly. It may include bullying or humiliating, or not allowing contact with friends and family. Anyone can be an abuser – relatives, partners, people paid to provide care and services, volunteers, neighbours, friends and strangers. Abuse can be the result of a single act or may continue over months or years. Abuse can be accidental or a deliberate act.
Safeguarding Adults We take concerns about adult abuse seriously. We work with the Police and Health Services to make sure adults in Sheffield are safe. This work includes safeguarding and responding to the abuse of vulnerable adults. If you suspect abuse is happening contact the Adult Access Team on: (0114) 273 4908 dult Access Team Corporate Mail Facility, FREEPOST NEA5527, A Town Hall, Sheffield, S1 2ZZ adultaccess@sheffield.gcsx.gov.uk
First Point, Howden House, Union Street, Sheffield, S1 2HH
Sheffield Domestic Abuse Partnership You have the right to live life free from fear, violence and abuse. If you or someone you know is suffering from domestic abuse, the Sheffield Domestic Abuse Partnership can help you. 0808 808 2241 help@sheffdap.org.uk www.sheffdap.org.uk
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Worried about abuse Other sources of help Action for Elder Abuse 0808 808 8141 South Yorkshire Police (0114) 220 2020 Information on safeguarding and disability hate crime can be found on Signpost Sheffield: www.signpostsheffield.org.uk/healthy-safe/safe
Tell us what you think We welcome and value comments, complaints, compliments and suggestions about how we run our services. We use your feedback to improve our services. If you have a comment, compliment or complaint you can contact your Social Worker or Care Manager, or you can contact their manager. We want to resolve any concerns you have as quickly as possible, so if you contact a member of staff, or their manager, we’ll look into this straight away. We also have a formal complaints procedure if your complaint is something which the Social Work team manager is unable to resolve.
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Tell us what you think If you want to make a comment, compliment or complaint about a service you get from Sheffield City Council please contact Customer Services on (0114) 273 4567, email complaint@sheffield.gov.uk or write to Customer Services, Sheffield City Council, Town Hall, Sheffield S1 2HH.
Other information available Below is a list of other information leaflets and guides that are available on request. •G uide to Residential and Nursing Care in Sheffield
•A dult Placement - Shared Lives (respite and befriending)
•E quip yourself for Independent Living at Home
• City Wide Care Alarms
•A guide to Active Ageing in Sheffield •E quipment & Adaptations Getting the Help you need •E quipment & Adaptations - Ideas and Answers
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•T he Forge Centre (HIV/AIDS & Hepatitis C) • What is Adult Abuse • Travel Guide •H elp for Self Funders Living in Care Homes
Abbeyfield Grange Support Planning and Community Support Services. We have over 25 years experience in adult mental health support. We provide a comprehensive range of support options which are directly linked to the persons needs and outcomes as outlined in their support plan. All our staff are DBS checked and have provided robust references, further more, all our Support Workers have had at least 6 months training and experience within our Registered Residential Home. After that time period staff may apply for a position within our support services team. We do not employ care workers we employ workers who care
Range of Services we Include; • Befriending • Supporting and Encouraging • Support with Attending Personal Development Skills Appointments (Education, Work, Hobbies and • Supported Daily Living Healthy Living Skills) Activities (Cooking, • Companionship Club Housekeeping, Shopping) (10-3 including light lunch • Day Trips to Places of Interest and refreshments) ....... and much, much more as identified in the individuals support plan. Our Prices Support Planning £ 15 per Hr (Max £150) Free to clients using our Provider Servicers Community Support £ 15 per Hr (Max £150) Free to clients using our Provider Servicers Companionship Club £30 per session ((10-3) Incl Lunch) Abbeyfield Grange Community Support, 148 Burngreave Road, Burngreave, Sheffield S3 9DH Contact details; Telephone 0114 327 3197 and 0114 278 6827 Paul Britain (Director) 07912389994 Michelle Gregory (Assistant Manager) 07950881084 Email: paul@abbeyfieldgrange.co.uk www.abbeyfieldgrange.co.uk
Sheffcare - Home Care Service • 20 years’ experience • Help with personal care • Meal preparation • Companionship service • Support to access social activities We are a charitable, not for profit organisation that has over 20 years’ experience in providing Residential Care, Dementia Care and Respite services.
Tel: 0114 2724366 www.sheffcare.co.uk
Our aims and objectives We aim to provide our Service Users with a comprehensive service of care of the highest quality within their own homes. We strive to offer a flexible, efficient and professional service that is tailored to meet the needs of the individual. We will treat each Service User with respect and remain sensitive to his / her individual needs and abilities, and aim to promote the Service User’s independence and personal dignity. • We provide Care and Support to individuals in their own homes on a one to one basis. • Sarah Care Ltd is inspected and registered with the Care Quality Commission.
Services that we offer • • • • • •
Personal care • Assistance with medication Assistance with meals • Domestic household tasks Shopping collection Short, medium or long term rehabilitation Social outings • Holiday accompaniment Carer respite • Basic pet care
SarahCare Ltd Professional Care You Can Trust
01142 485658
While we have taken every care in compiling this booklet, the publishers and promoters cannot accept responsibility for any inaccuracies. Inclusion of any advertisement in no way endorses the services or products sold.
OCTAGON M ARKE TING COM PAN Y LTD
Every possible care has been taken to ensure that the information given in this publication is accurate. Whilst the publisher would be grateful to learn of any errors, they cannot accept any liability over and above the cost of the advertisement for loss there by caused. No reproduction by any method whatsoever of any part of this publication is permitted without written consent of the copyright owners. Octagon Marketing Company Ltd. ©2014 Britannic Chambers, 8a Carlton Road,Worksop, Notts. S80 1PH Tel: 01909 478822
one to one Community Care One to One Community Care services can provide care and support in your own home. Our services are tailored to your needs and may include • Personal Care (eg washing & dressing) • Practical tasks (eg laundry, shopping, cleaning) • Social Outings (covering postcodes S2, S6, S7, S10, S11, S17) Please give us a call to discuss your requirements
tel: 07909 591342
To advertise in this publication call our sales team on 01909 478822
This document can be supplied in alternative formats, please contact 0114 273 4908 Sheffield City Council Adult Access Team Tel: 0114 273 4908 www.sheffield.gov.uk
We are a leading provider of advice and guidance to people receiving a direct payment in South Yorkshire. We have been supporting people with disabilities and older people to live independently in their own homes and communities for over twenty years.
Our services in South Yorkshire include: • Support with setting up a direct payment • Help with recruiting a personal assistant • Ongoing employment support • Support when using a care agency • Managing your finances • Payroll service • Training
For more information, please contact Penderels Trust Tel: 0845 6000 682 | Email: southyorks@penderelstrust.org.uk Penderels Trust is a not-for-profit organisation.
“We want each and every one of our clients to feel cared about - not just cared for.” • Companionship • Personal care • Medication reminders • Community support work • Alzheimer’s / Dementia care • Meal preparation
• Local transportation • Light housekeeping • Shopping errands • Emergency packages • Respite care / PA cover • Short & long term packages
The care we provide is funded in many ways, such as Direct Payments, Personalised Budgets, Independent Living Fund, directly from Social Services and privately too. Call us for an informal chat to discuss what you would like and how we could support you or your family.
“The staff are called CareGivers and they certainly live up to their name. They provide us with a special service and have never let us down” – Mrs S.
Call 0114 250 7709 homeinstead.co.uk/sheffieldsouth Call 0114 246 9666 homeinstead.co.uk/sheffieldnorth
Serenta HomeCare Ltd. 134 Archer Road, Sheffield S8 0JZ
Are you in need of a little help and support within your own home? The older we get the more help we need to enable us to live a more independent life
• Personal Care • Meal Preparation • Medication • Domestic • Sitting Service • Social and Leisure activities • CQC Approved
Information from the Care Quality Commission Serenta HomeCare Ltd is regulated by CQC to provide care at Serenta HomeCare Ltd Our last check showed This service was meeting all CQC national Standards See full report (or tell us your experience)
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For many people, the question of carer services at home does not arise until, there is a need! Most of us think that the choice is either living without help in our familiar surroundings or going into a nursing home. Serenta HomeCare stops all that. We offer a realistic alternative to allow people to stay at home, with familiar friends, relatives and possessions around them. With no upheaval, no stress and no trouble we are proud to provide
Checking national standards in hospitals, care homes & care services.
Serenta HomeCare are always recruiting, if interested please contact on the details below
To find out more call 0114 258 10 93 or email info@serentahomecare.co.uk
Designed & published by Octagon Marketing Company Ltd, Britannic Chambers, 8a Carlton Road, Worksop, Notts. S80 1PH Tel: 01909 478822
Our person-centred services include: