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A guide to older peopleâ€™s services in Barnsley Autumn 2017 | 12th Edition

www.barnsley.gov.uk

BARNSLEY Metropolitan Borough Council

Introduction Welcome to our guide to older people’s services in Barnsley. This booklet has been produced by Barnsley Council to tell you about the care and support services for older people and their carers who live in our borough. It includes general information and contact details for organisations that you can get in touch with for further advice and help. All of the information within this guide and more is available for you to read on the Council

website www.barnsley.gov.uk, other useful information can be found at www.livewellbarnsley.co.uk If you want to speak to somebody about adult social care you can telephone on 01226 773300 (Monday to Thursday 8.45am – 5pm, Friday 8.45am to 4.30pm). Thank you to Octagon Design and Marketing Ltd who have produced this booklet on our behalf at no cost to Barnsley Council.

Contents A guide to older people’s services in Barnsley What will this booklet tell you?

Helping you to maintain your independence

Getting help from adult social care Support to live at home Contracted providers of home care services Assessed providers of home care services

P4 & 5 P5-7 P8 P9 & 10

Getting out and about

P10 & 11

After a stay in hospital

P11 & 12

Help for carers

P12 & 13

What is a care home?

P13

Nursing and residential care homes – what is the difference?

P14

Which type of home is best for me?

P14

Paying for your own residential or nursing care

P14 & 15

Deciding which care home to go into

P15 & 16

How much will I have to pay towards my care?

P16 & 17

How are the care homes rated?

P17

Telling us what you think about services

P18

What should I do if I have a problem or a complaint about a care home

P18

Useful contacts Residential and nursing care homes ExtraCare housing schemes

P19 & 20 P21-24 P25

What will this booklet tell you? This booklet will tell you: • Who you should contact if you need some advice or help with daily living. • What services are available to help you to live independently in your own home. • The support available to carers who are looking after relatives. • The difference between residential and nursing care.

A guide to older people’s services in Barnsley Autumn 2017 | 12th Editio n

• About the residential and nursing care homes for older people in Barnsley, the kind of care they can offer, and how you can contact them. www.barnsley.gov.uk

BARNSLEY Metropolitan Borough Council

Helping you to maintain your independence If you, or someone you know, needs support to live as well as possible with an illness, disability or due to older age, there is a range of help available. You may be having problems with getting out of bed, getting dressed, going to the toilet or getting out and about in your community and need advice or support to remain independent and safe. We have launched our adult social care website, where you can answer some questions about yourself online to start the adult social care assessment process. You can also contact adult social care by telephoning the Customer Access Team on 01226 773300.

When you contact us we will ask you some questions about yourself to find out more about the things that you are having difficulty with. When you contact us we will always offer you advice and information and point you to support that may help. We will do this whether you need an adult social care assessment or not, and regardless of whether you want to pay for your services yourself. For those who are most in need of help, we can arrange to visit you and carry out an adult social care assessment of your needs. You may arrange and pay for your care and support services yourself.

Getting help from adult social care If you are caring for a family member or friend and need some extra support you can ask for an carer's assessment, too – you don’t need the permission of the person you are caring for to do this. The adult social care assessment will find out if you qualify for help from adult social care in arranging and paying for your care.

The Government provides us with criteria to help decide who can receive help based on their needs and to make sure that people are assessed fairly. If you qualify for help it is likely that you will have to pay some money towards the cost of your care and support services, depending on your financial situation. This will be worked out with you before your assessment.

Getting help from adult social care Continued You can complete an online financial assessment on our website. It is your right to ask for an adult social care assessment of your needs, regardless of whether or not you are able to pay towards your care. If you don’t qualify for help from adult social care we can provide you with a list of organisations and groups that offer services to people who need some support. You can get back in touch with adult social care at any time if your situation becomes worse or you need some further advice. Personal budgets If, after your adult social care assessment, it is agreed that you qualify for some help from adult social care to arrange and pay for your care you will be offered a ‘personal budget’. This is money from adult social care for you to spend on the care and support that you need to help you to live independently. You can receive this as cash directly into a bank account or you can arrange for a family member or friend to manage it for you. It must be spent on meeting your support needs and we will help you to write a support plan that considers what kind of help you need and how you want to receive it.

Personal budgets give people more control over how their care needs are met and more choice from a wide range of services. If you don’t want to receive a direct payment for you to manage your care services yourself you will still have the option of adult social care arranging your personal budget for you. You can find out more about adult social care, health and wellbeing services at www. barnsley.gov.uk/#/services/adult-healthand-social-care/ It contains lots of useful information and can help if you, or someone you know, want some advice or support to live independently, and read about what support is available in the community, near to where you live. We have developed a website called Live Well Barnsley www.livewellbarnsley. co.uk where you can browse through a comprehensive directory of groups and activities, many of which are free of charge or available at a nominal charge. This gives you more choice about the services and support that you want to purchase. You can use it if you are paying for your own care and want to see what is available, or if you are receiving some help from the council to pay for your care and are managing this through a personal budget.

Support to live at home

There are many different services available that may help you to stay living in your own home as independently as possible. Some of these services can be arranged or purchased directly such as cleaning services, community meals and equipment. Alternatively you can contact adult social care so that we can assess your needs and identify what services may help you.

Equipment and adaptations

You can find out more about having an adult social care assessment and what is involved on page 4 & 5 of this booklet.

We can offer you or your carer advice on:

If you have an illness or long-term condition that limits your ability to do everyday tasks in your home, or prevents you doing them safely, we can help. We can advise you about equipment or home adaptations that can help you retain your independence.

• different ways of doing everyday tasks around your home

Support to live at home Continued • advice on moving and handling issues, for example if you need physically lifting in and out of a chair or bed.

If you receive a personal budget you may be able to use some of this money to buy your own equipment.

• the loan of specialist equipment, such as a raised toilet seat to help you sit and stand from the toilet more easily, or a bath lift to help you to get in and out of the bath

Adaptations

• alterations to your home, such as fitting a grab rail next to your outside door, or a stairlift, ramp or level access shower. If you need basic equipment, such as a commode, bed pan, urinal, bed cradle or catheter bag stand, you don’t need a specialist assessment. Call the community equipment service on 01226 320990 and they'll deliver the equipment to your home, or you can arrange for someone to collect it from Unit 33, Grange Lane Industrical Park, Stairfoot, Barnsley, S71 5AS. When you contact us you or your representative will be asked for information about yourself, your home and the difficulties you are having. We will assess your level of need before we provide any support. This helps us to prioritise support for people who have the greatest risk to their health, safety and independence. In some cases, where you just need a simple piece of equipment, we may be able to provide this without coming to your home. If we need to visit you and your carers we will ask you about the difficulties you are having. We will ask you to show us how you carry out practical tasks so that we can see what it is you are struggling with. Your individual circumstances will determine the way you can access support. If you’ve had an assessment with a health or social care professional and you qualify for equipment because it’s essential for your safety and wellbeing, we’ll loan you the equipment free of charge for as long as you need it. Equipment can be ordered for you by physiotherapists, district nurses, occupational therapists and other services that are involved with your care.

If you are a Berneslai Homes tenant, you can contact them directly to request a minor adaptation, for example a grab rail, a stair rail or lever taps. They may also meet the cost of major alterations but will ask an occupational therapist to assess the difficulties you are having with practical tasks in your home. If you are a housing association tenant, contact them first to request a minor adaptation because they are usually responsible for help with these works. If you are a home owner or rent from a private landlord or housing association, and need some help with a major structural alteration to your home, you may be able to get a Disabled Facilities Grant. You will need to have a financial assessment; this will determine if you are eligible for a grant and whether the grant can cover all or part of the cost of the adaptation. It’s important, if you do apply for this grant, that you don’t start any work before your application has been approved as payment cannot be made for any work that’s already started. If we can’t adapt your home, we can offer you advice and help you to find and move to another property. We’ll also refer you to other services that may be able to offer you additional advice or support. Online help: http://asksara.dlf.org.uk AskSARA is a national help guide, with an easyto-use online self-assessment. It’s a useful starting point if you aren’t sure what type of items you need to support you. You can choose from a list of health and mobility issues that you’re experiencing, answer some questions about yourself, and receive personalised and impartial advice. Services for people with a sensory loss The Sensory Impairment Service (part of Equipment, Adaptations and Sensory Impairment Service) is for anyone who has sight

Support to live at home Continued loss, hearing loss, or are deaf, deafened or hard of hearing. We help people who may be having difficulty with daily living tasks or mobility due to sight or hearing loss.

connected to the monitoring centre which operates 24 hours a day, 365 days a year.

Over 6,000 service users and their families currently benefit from the service which is proven to improve people’s quality of life and We can provide information and advice with: • Training to help you get around independently keep people safe, offering valuable peace of and safely in your own home or outside if you mind, safe in the knowledge that if an incident was to occur the appropriate support would be have sight loss available through the collaborations the service • Communication skills such as hearing speech has with the emergency services. Services start on the telephone, Braille or type talk services from as little as £2.89 per week, to find out • Specialist equipment that may help you to more contact 01226 775671. hear the doorbell, children crying during the Home care night or preparing meals and drinks safely Home care providers support people to live as • Independent living skills to help you learn new independently as possible in their own home. skills or adapt old ones This can include help with dressing, bathing, For more information ring the Equipment, preparing meals and other daily living tasks. In Adaptations and Sensory Impairment Service Barnsley there are a number of private home on 01226 775800 care providers . Email: equip.adapt@barnsley.gov.uk If you have been assessed by adult social care and require some support from a home care Text phone: 07825 454888 (for BSL users only) provider this can be arranged for you; you may Useful technology have to pay for this. You can find out more The independent living at home service offers about how to get help from adult social care on a range of assistive living technologies which page 5 of this booklet. enable older people to continue to be able to If you don't qualify for help from adult social live independently in the safety and security of care or wish to make your own arrangements their own home. you can contact any of the home care Products such as Mobilecare, which utilises providers listed below. These providers are all people's own mobile telephones, and Carelines, registered with the Care Quality Commission which operate in the home with a contact and are routinely inspected. You can button worn around the wrist or as a pendant, download inspection reports on their website enable people to activate an alarm which is www.cqc.org.uk

Are your details correct? Barnsley Council make every effort to ensure that the information which we provide about registered care homes is correct. If you would like to update, amend or add to your listing please contact the adult joint commissioning team on 01226 775636 or 772564 or email adultjointcommissioning@barnsley.gov.uk

Contracted providers of home care services There are five contracted providers.

Providers Allied

Address 4D Fieldsend Business Park, Barrowfield Road, Goldthorpe, S63 0JF

Contact 01302 304670 Emma.Stacey@alliedhealthcare. com

Caremark

Unit 8B, Redbrook Business Park, Wilthorpe Road, Barnsley, S75 1JN

01226 242858 barnsley@caremark.co.uk

Mears

Unit 5 Ashley Business Court, Rawmarsh Road, Rotherham, S60 1RU

01709 539003 Barnsley.care@mearsgroup.co.uk

Medacs

County Way, Barnsley S70 2JW

01226 720794 barnsleyhomecare@medacs.com

TLC

TLC, Maple House, Maple Estate, Stocks Lane, Barnsley, S75 2BL

01226 785911 referrals@tlc-homecare.co.uk

Recognised providers of home care We are currently in the process of developing a Recognised Provider List, which will be included as a supplement in the near future. All providers are registered with the Care Quality Commission.

To look for services and support online you can visit Live Well Barnsley.

https://www.livewellbarnsley.co.uk/ The quickest and easiest place to find information about health, wellbeing, care and support related services. Live Well Barnsley is an online service directory containing information about health, wellbeing, care and support related services across the borough. Developed by Barnsley Council and partners the site brings together a wealth of information about staying well, keeping independent and being active all in one place - making it quicker and easier for people to find. Live Well Barnsley contains information and contact details about all types of services and activities ranging from how to get help at home with personal care and daily living tasks, to getting out and about, joining local groups, developing new interests, learning new skills and meeting others. Youâ€™ll also find support on getting and keeping suitable accommodation as well as advice on money matters. The site also covers specific information on the support available for carers

https://www.livewellbarnsley.co.uk/ 11

Getting out and about

Things to do in the day

Public transport

There are many free activities and clubs that are provided in communities that can be a great way of spending some time outside of your home and meeting new people. You can find out more about what is available in your area on our website www.livewellbarnsley.gov.uk.

Older people and eligible disabled people are entitled to a concessionary bus pass that allows free off-peak travel on buses, trains and trams across South Yorkshire. For further information you can telephone Traveline on 01709 515151 or call in person at The Information Centre in Barnsley Interchange.

There are also a number of day care centres that are available to older people who are at risk of becoming isolated in their homes. Day care also provides a break for family carers. There is a charge for day care and if you want to have an assessment by adult social care to find out of you qualify for some help to pay for this service you can telephone 01226 773300.

Blue Badge disabled parking scheme The Council assess people who may be eligible for a Blue Badge based on some national criteria. You can apply for or renew a Blue Badge online at https://www.gov.uk/applyblue-badge. For further information or to book an appointment you can telephone 01226 773555

After a stay in hospital Hospital discharge If you are already receiving support that has been arranged with adult social care please let the Customer Access Team know that you are in hospital, you can ask a friend or relative to do this on your behalf if necessary. They can arrange to have your social care services stopped until you are ready to leave hospital.

The independent living at home service provide re-ablement support at home for up to six weeks, to support people to regain their confidence and be able to complete activities of daily living such as meal preparation, washing and dressing after a health crisis, with the aim of maximising people's potential to live independently.

After a stay in hospital most people can return to their own home although some may need ongoing health or social care support. The hospital discharge team organises any needs for health or social care to be delivered in your home where appropriate. A small number of people may have needs which cannot be met in their own homes and may need to move into a care home on a temporary basis or to receive NHS continuing care.

NHS continuing care

If you have ongoing social or health care needs the nursing staff who have been responsible for your care in hospital can arrange for someone from the hospital social care team to visit you. They will discuss what kind of support you need when you leave hospital and will do an assessment to find out if you qualify for help from adult social care.

For further details contact 01226 773300. The hospital social work team can be contacted on 01226 434467.

Some people need longer term health care after a stay in hospital. Continuing care is provided in hospital, in nursing homes or at home wherever possible. The doctor who is responsible for your care whilst you are in hospital will talk to you, your family, adult social care and other health professionals about how best this care can be provided to meet your needs.

Intermediate care Intermediate care is provided jointly by health and adult social care teams. It provides a range of services for older and vulnerable people that aim to: â€˘ Help people to remain as independent as possible in the community by providing short-term rehabilitation programmes in order to help people to reach their individual potential and to remain independence in their own homes. â€˘ Prevent inappropriate hospital admission and facilitate timely discharge â€˘ Help to reduce the need for long-term residential and nursing placements. This service is provided for up to six weeks within a person's own home or dedicated setting such as a care home.

Help for carers

For many people, caring for your family or loved one is just second nature – it’s something you do because you care and don’t give it a second thought. But it is important to remember that caring can be a full-time role in its own right and one that can be exhausting and frustrating, as well as rewarding.

As a carer you play a vital role, not only in supporting the individual you care for but also in supporting the overall health and wellbeing of our communities in Barnsley. That is why it is important that the right sort of help is available to everyone in a caring role whether they are new to it or have been doing it for a long time.

In Barnsley we see carers as ‘Ordinary people whose lives have changed because they are looking after a relative or friend who, because of a disability, illness, substance misuse, special condition or the effects of old age, cannot manage without help’ (Barnsley Carers Strategy).

If you are looking after another adult and think you may require some help, we will carry out a carer'sassessment to see what kind of help would be best. We will help you think about things you want to do as well as caring. We will provide information about the services and support available in your area. You may be

Help for carers continued entitled to support in your own right in which case we may be able to provide you with a personal budget, which is an amount of money to help with your caring responsibilities. If you get in touch with us to tell us you are a carer, we can help in a number of ways. We will: • ask you if you want an adult social care assessment and ensure that you are fully involved in that assessment • give you advice and information about benefits and support services that may be available to you • tell you about the services available to help you continue caring • provide you with a copy of the care plan of the person you care for (with their permission) • keep you informed and involved in any changes to their package of care

care assessment process for carers. You can also contact adult social care by telephoning the Customer Access Team on 01226 773300. Further help is also available to you through Barnsley’s strong network of friends and carer support, provided by many local community groups and voluntary organisations. These can help with many of the things you might feel uncertain about such as  Where can I get more information about

what is affecting the person I care for, what can I expect in the long-term, what can I do to improve their day to day living?  Where can I go to get help with our finances,

what happens if I have to give up work to be a full-time carer?  Where do I go to get any specialist

equipment and how do I know what is needed?

• not assume that you are able or willing to take on caring functions

 How do I get any extra care help so that I

• offer you the opportunity to join our carers' register. This gives you access to regular information on issues for carers and allows us to consult with you on future service developments.

 Who can I talk to if it all feels too much to

To find out more about how we can help you please contact our Customer Access Team on (01226) 773300. Or you can email: adultsocialservices@barnsley.gov.uk We have launched our adult social care website portal, where you can answer some questions about yourself online to start the adult social

can have some time for myself? cope with? All the organisations in the network provide friendly, easy-to-understand information and advice (quite often based on people’s own experiences). You can find out more about these by contacting us on (01226)773447. ‘Help is always at hand for carers. You need to look after yourself as without your own health and mental wellbeing you cannot care for your loved one. You don’t have to cope alone,’ Lynda McDermott, Barnsley Beacon.

What is a care home? There are two main types of care home: • Residential care homes which do not provide nursing care • Nursing care homes which provide nursing care Some care homes are registered to provide both residential and nursing care. A care home is what we call a home that offers accommodation and personal care. Care homes can offer different types of care,

such as residential care or nursing care. There are also some care homes which provide specialist care for people who require extra support, often due to dementia or other mental health. Care homes are owned and run by private companies and charities. When we talk about care homes in this book, we are talking about care homes which have been inspected and registered with CQC.

Nursing and residential care homes. What is the difference? A residential care home is a care home of any size, which offers accommodation, meals and personal care. Residential homes offer care and support throughout the day and night. Staff in a residential care home can help you with washing, dressing, at meal times and going to the toilet. In a residential care home you will be cared for by suitably qualified or experienced staff. A nursing care home is similar to a residential care home and will also offer accommodation, meals and personal care.

The difference between a nursing care home and a residential care home is that a nursing care home also offers 24-hour care under the supervision of a qualified nurse. Some care homes are dual registered. This means that the home can accommodate people needing either residential or nursing care. If you choose to move into a dualregistered home for your residential care you may not need to move to another home if you develop nursing needs.

Which type of home is best for me? The choice of home is a very personal one and what suits one person may not suit another. You have the right to choose any home you like as long as adult social care agree four key points: • There is a place available

need, or if it does someone else can pay the difference It is important to choose the right type of care home. It is vital that the care home that you choose can offer you the level of support that you need.

• Adult social care can agree a contract with the owner of the care home to ensure that you are properly cared for

If you ask us for advice or an adult social care assessment we will talk to you, your carers, and your family and friends about what level of support you need and what type of care home we think would best meet your needs.

• The home does not cost more than adult social care usually pays for the care you

We may also involve the NHS if we think that you may need support with health needs.

• It is suitable for your care needs

Paying for your own residential or nursing care Even if you plan to pay for your own residential or nursing care or think that you may not be able to receive financial help from us, you can still ask us for advice and an adult social care assessment. Adult social care may pay for your care if you

have less than £23,250. To find out more look at our website. If you choose to have an adult social care assessment it will help you to decide what kind of care will best meet your needs. We may be able to tell you about other ways of

Paying for your own residential or nursing care continued meeting your needs as well as residential and nursing care. If you have an adult social care assessment we may be able to help you more quickly if your savings or investments drop below £23,250 and you are able to get help from the Council with the cost of your residential or nursing care. If you have an adult social care assessment we will also be able to provide you with advice

and guidance and help you to deal with any concerns you might have about your residential and nursing care. You may wish to take independent advice about the financial issues of later life through a money advice service. You can find out where to go in Barnsley by visiting www.barnsley.gov.uk and searching for ‘Money and debt advice’.

Deciding which care home to go into Choosing a care home is important as it may become your home. Only you can decide which home you’ll like. You should find out as much as possible about a care home as this will help you make the right choice of care home for you. You may wish to think about some of the following questions when you are deciding which care home you like. Location and building • Where is the home? • Will visitors be able to get there easily? • Are there transport links near by? • Are facilities such as shops‚ pubs‚ parks and places of worship within easy reach? • Will it be easy for you to enter and leave the building‚ and move between rooms and floors? • Can residents have personal possessions in their rooms such as pictures, plants and furniture? Day-to-day life • Are there any restrictions on visiting times or numbers of visitors? • Where can you spend time with your visitors? • Is the home right for your cultural and religious needs? • Can the home meet your dietary needs?

• Is there a choice of food‚ and when and where it can be eaten? Your care needs • Is the home registered to provide the level of care you need? • Do the other residents seem to have a similar level of need to you? • What will happen if your needs change or increase? • Can you choose how often you have a bath or shower? • Are toilets available in all parts of the home? • How many staff are employed per resident? • How are they trained? • Is there a manager on duty at all times? Contracts and fees • Can you see a copy of the home’s brochure? • Can you see copies of recent inspection reports? • Can you see a copy of the home’s contract/ written conditions? What are the home’s fees? • Is it clear how the fees are structured and calculated? • How are fees collected? • Is a top-up fee required for local-authority assisted residents?

Deciding which care home to go into Continued • Are extra items not covered by the basic fees clearly identified and accounted for? • What arrangements are there for handling your personal money? • How will your valuables be kept secure? You can either look for a home yourself or ask adult social care for help. We can give you information about the range of homes in Barnsley to help you decided which will suit you best.

You should visit the home with your family or friends if possible. Most care home owners would prefer people to visit before they decide and you can visit more than one home before making your choice. When you visit a care home you may want to ask the manager of the care home or the care home staff some of the questions above.

How much will I have to pay towards my care? Adult social care can provide financial help if you have less than £23,250 of capital assets and you have been assessed as having a high enough level of need for care – known as ‘eligible needs’. If your care is being provided at home and you are a home-owner this amount does not include the value of your main property. If you are moving into a care home then the value of your main property is usually taken into account and it is therefore unlikely that you will qualify for financial help. However in these circumstances you may be eligible to take out a deferred payment agreement so that you can delay paying the costs of your care and support until a later date. Before any decision is made about how much you may need to contribute you will have to have a financial assessment which will involve someone asking you about your income, savings and any capital assets that you own. You do not have to provide this information but if you do not do so you will have to meet the full cost of your services. Help with paying for care in a care home If your care is being provided in a care home

most of your income and any capital assets of more than £14,250 are taken into account. Your income includes state benefits and private pensions. Capital assets include savings, investments and the value of any property (unless your partner or close relative still lives there or if you are staying in a care home for a short time). If you have less than £23,250 in capital assets, adult social care will make up any difference between your contribution and the home’s fees providing that the home does not charge more than the Council would normally expect to pay for similar accommodation. If you wish to move into a home with higher fees you will have to find someone else, for example a relative, friend or charity (other than your spouse) to pay the ‘top up’ for as long as you are in the care home. Care home fees will cover all of the normal things that a care home would provide including your meals, activities etc. The home should not ask you for any more except for personal items that you wish to buy. Everyone staying in a care home will retain a small personal allowance, after their weekly contribution has been made, to help pay for everyday things such as newspapers,

How much will I have to pay towards my care? Continued hairdressing and toiletries. This is a set amount determined by the government. You may find that you are entitled to receive Income Support/Pension Credit in a care home even if this was not the case whilst you were at home or in hospital. It is important to claim if you are eligible. Contact your local office of the Department for Works and Pensions (DWP). If you are already receiving state benefits you should tell the DWP when you move into a care home. DWP can be contacted on 0345 6043719. If your income changes at any time whilst you are in a care home, for example, an increase in your works pension, the sale of your property or an inheritance you must tell adult social care. Paying for your own residential or nursing care Even if you plan to pay for your own residential or nursing care or think that you may not be able to receive financial help from us, you can still ask us for advice and an adult social care assessment. We may be able to tell you about other ways of meeting your needs as well as residential and nursing care. The Department for Work and Pensions can give advice about any additional welfare benefits that you may be entitled to.

If your capital drops to around £23,250 you should let adult social care know as you may be able to claim help with your funding at that point. Help with paying for care at home If you are receiving care in any setting other than a care home, for example in your own home, you may be required to contribute towards the cost of that care. If you have more than £23,250 in savings you will not be entitled to any financial help but adult social care can still help you to arrange your care if you wish. If your savings are below £23,250 the amount you will have to pay can only be worked out following a financial assessment. This means you will have to tell us about all your income, including benefits, and any savings and investments you may have. We will ensure, in accordance with national rules, that you are not asked to contribute more than you can afford. People with a low income may be entitled to receive care services free of charge. Again, if you do not wish to provide this information you will have to meet the full cost of your services. More information If you need more information or advice about the financial cost of your care you can explore this online at https://barnsley.mycostofcare.com/

How are the care homes rated? All care homes in the UK have to be registered with the national regulatory body, the Care Quality Commission. In October 2014, CQC began to roll out its new inspection regime for adult social care services across England, using specialist teams who inspect and rate services against what matters to the people who use them. All of England’s adult social care services are being given a rating according to whether they are safe, effective, caring, responsive and well led. By law,

care providers have to display the ratings CQC gives them. You can contact CQC by phone: 03000 616161, fax: 03000 616171 (calls charged at standard rate), email: enquiries@cqc.org.uk or write to CQC National Customer Service Centre Citygate, Gallowgate, Newcastle upon Tyne NE1 4PA www.cqc.org.uk

Telling us what you think about services All agencies providing community care services are committed to ensuring services are of the best possible quality. Those providing services like to know when they are doing well, or when something is wrong, so that they can make sure future service developments are more responsive to needs. A key part of ensuring services maintain high standards is to listen to what you have to say, if you are happy with services we would welcome your compliments or comments. However, if you are unhappy about the way you have been treated, or feel that you have not been assessed fairly, you have the right to complain and for this to be looked into. It is often possible to resolve difficulties by

firstly talking to a senior member of staff such as a team leader or manager of the care provider. If you prefer not to do this, or remain unhappy, you can contact the person responsible for dealing with formal complaints for the provider. Complaints, compliments and comments for all council services can be made to the Customer Feedback and Improvement Team online at www.barnsley.gov.uk/have-your-say or by phone on 01226 773555. You can also write to us at Barnsley Council; Communities, Customer Services, Customer Feedback and Improvement Team, PO Box 679,Barnsley, S70 9GG. If you would like some support in making your complaint, please let us know when you contact us.

What should I do if I have a problem or a complaint about a care home? If you have a problem or complaint about a care home you should try to resolve it by speaking to a member of staff at the care home first. You can also speak to the person in charge of running the home who will usually be called the manager. The care home will have a complaints procedure which you can use to make a complaint if you need to. If you make a complaint about the care home this should not affect the attitude of staff at the care home towards you. If adult social care are paying for your care and you don’t want to make your complaint to your care home you can contact adult social care (as explained above). It is important you tell someone if you are unhappy so that adult social care can try to resolve your complaint. If you are paying for your own care and you

have made a complaint to your care home but are still unhappy you can contact the Local Government and Social Care Ombudsman at www.lgo.org.uk or telephone them on 0300 061 0614. If you have a concern about a care provider and would like to tell someone about this you can contact the Care Quality Commission. They would also like to know about any complaints you have made to a care provider. For more information about this you can visit their website at http://www.cqc.org.uk CQC National Customer Service Centre City Gate, Gallowgate, Newcastle upon Tyne, NE1 4PA Telephone: 03000 616161 • Fax: 03000 616171 • www.cqc.org.uk

Useful contacts For all enquiries concerning adult social care please contact the Customer Access Team as follows: Telephone: 01226 773300 Email: adultsocialservices@barnsley.gov.uk Fax: 01226 774949 Write to: Adult Social Care, Customer Access Team, PO Box 634, Barnsley, S70 9GG Office hours are: 8.45am – 5pm Monday to Thursday, 8.45am – 4.30pm Friday Out of hours for emergencies only: Emergency Duty Team 0844 984 1800

Barnsley Library and Customer Service Central Library Customer Services Wellington House, 36 Wellington Street, Barnsley, S70 1WA. Athersley: Roundhouse Lifelong Learning Centre, Laithes Crescent, Athersley, Barnsley, S71 3AE Cudworth: The Cudworth Centre of Excellence, Robert Street, Cudworth, Barnsley, S72 8UQ Dearne: Goldthorpe Library Customer Service, Barnsley Road, Goldthorpe, Rotherham, S63 9NF Hoyland Library and Customer Service: The Hoyland Centre, High Croft, Hoyland, Barnsley, S74 9AF Mapplewell Library and Customer Service: Mapplewell and Staincross Village Hall, Darton Lane, Barnsley, S75 6AL Penistone: Penistone Library and e-Learning Centre, Hight Street, Penistone, S36 6BR Royston: Royston Lifelong Learning Centre, Station Road, Royston, Barnsley, S71 4EP Wombwell Library and Customer Service: Station Road, Wombwell, Barnsley, S73 OBA Barnsley Hospice Church Street, Gawber, Barnsley, S75 2RL Telephone 01226 244244 Email www.barnsleyhospice.org

Provides specialist palliative care for patients with cancer and other life threatening illnesses. A team of doctors, nurses and social workers works closely with hospital colleagues and community care services to provide in patient support, a drop in service and support groups for carers.

Compliments & complaints https://www.barnsley.gov.uk/have-your-say/ complaints-compliments-and-suggestions/ customerfeedback@barnsley.gov.uk 01226 773555 VoiceAbility Independent Complaints Advocacy Service – 0300 330 5454 Care Quality Commission – 03000 616161 www.cqc.org.uk Digital Champions Help information and advice to get online https:// www.barnsley.gov.uk/services/get-online-withus/have-you-clicked-yet/ 01226 773555

Equipment, adaptations and sensory impairment service https://www.barnsley.gov.uk/services/adulthealth-and-social-care/help-to-live-at-home/ equipment-and-adaptations/ equip.adapt@barnsley.gov.uk 01226 775800

Finance and benefits Age UK (formerly Age Concern) 36a Queens Road, Barnsley S71 1AR 01226 776820 www.ageconcernbarnsley.co.uk Carers Advice Line – 0808 808 7777 www.carersonline.org.uk Council Tax https://www.barnsley.gov.uk/services/advicebenefits-and-council-tax/council-tax/ bentax@barnsley.gov.uk 01226 787787 Welfare Rights & Assistance https://www.barnsley.gov.uk/services/advicebenefits-and-council-tax/welfare-rights-service/ welfarerightsteam@barnsley.gov.uk 01226 775577

Useful contacts Pension Credit – 0800 99 1234 www.direct.gov.uk The Benefit Enquiry Line – 0800 882200

Help, advice and support Customer Access Team https://www.barnsley.gov.uk/services/adulthealth-and-social-care/ is first adultsocialservices@barnsley.gov.uk PO Box 634, Barnsley, S70 9GG 01226 773300 Age UK (formerly Age Concern) 36a Queens Road, Barnsley S71 1AR 01226 776820 www.ageconcernbarnsley.co.uk Cross Roads Care Maple House, Maple Estate, Stocks Lane, Barnsley S75 2BL 01226 731094 www.crossroadsbarnsley.org DIAL Barnsley Unit 6-9, Third Floor, McLintocks Building, Summer Lane, Barnsley, S70 2NZ 01226 240273 www.dialbarnsley.org.uk firstcontact@dialbarnsley.org.uk PACT (Patient Advice and Complaints Team) Barnsley District Hospital, Gawber Road Barnsley S75 2EP 01226 432430 or 432571 Voluntary Action Barnsley (VAB) The Core, County Way, Barnsley S70 2JW 01226 320100 www.vabarnsley.org.uk info@vabarnsley.org.uk

Personal budgets Brokerage and Support Team PO Box 634, Barnsley S70 9GG 01226 773300 brokerageandsupport@barnsley.gov.uk

Social and leisure Barnsley Shopmobility The Civic, Eldon Street, Barnsley, S70 2JL 01226 786006

Blue Badge https://www.gov.uk/apply-blue-badge 01226 773555 Community Transport (Dial-a-Ride Barnsley) Dearne and Dove Works, West Street, Worsbrough Dale, Barnsley, S70 5PG 01226 730073 Disabled Go – www.disabledgo.com Disabled Rail Travel – 0345 6050 525 Free Car Tax Disc – 0845 712 3456 Passport to Leisure Visit your local leisure centre or email passporttoleisure@barnsley.gov.uk Transport South Yorkshire Traveline www.travelsouthyorkshire.com 01709 515151 Radar Key Can be purchased at Barnsley Shopmobility at The Civic, Eldon Street, Barnsley, S70 2JL Tel (01226) 786006 Taxis (Licensed taxis for wheelchairs) 01226 773555

Support and information for bereavement Bereavement Services Crematorium Office, Doncaster Road, Barnsley, S71 5EH 01226 206053 Barnsley Bereavement Support Service 01226 200565 Barnsley Hospice Bereavement Support Barnsley Hospice, Church Street, Gawber, Barnsley S75 2RL 01226 244244 enquiries@barnsley-hospice.org Cruse Bereavement Care 0808 808 1677 or 0114 249 3328 sheffield@cruse.org.uk

In an emergency Barnsley Hospital – 01226 730000 South Yorkshire Police – 101 Continued overleaf >>

Residential and nursing care homes Home

Tel

Category RES

Autumn House Nursing Home 2 Station Road, Worsbrough Dale, Barnsley, S70 4SY

01226 243057

✔

Belle Green Court Care Home Off Belle Green Lane, Cudworth, Barnsley, S72 8LU

01226 718178

✔

Bollingbroke House Common Road, Brierley, Barnsley, S72 9EA

01226 712409

✔

Buckingham Care Centre, Green Lane, Penistone, Sheffield, S36 6BF

01226 762092

✔

Burntwood Hall Moor Lane, Brierley Common, Barnsley, S72 9HB

01226 780222

✔

Chapel View Nursing Home Spark Lane, Mapplewell, Barnsley, S75 6BN

01226 388181

✔

Cherry Trees Care Home Cherry’s Road, Cundy Cross, Barnsley, S71 5QU

01226 704000

✔

Deangate Care Home Towngate, Mapplewell, Barnsley, S75 6AT

01226 383441

✔

Dearne Hall St Andrew's Square, Bolton-upon-Dearne, Rotherham S63 8BA

01709 882091

✔

Dearne Valley Care Centre Furlong Road, Bolton on Dearne, Rotherham, S63 9PY

01709 893435

✔

Dignity Residential 66 Bence Lane, Darton, Barnsley, S75 5PE

01226 381718

✔

Dearnlea Park Residential Care Home Park Road, Thurnscoe, Rotherham, S63 0TG

01709 893094

✔

Eboracum 177 Park Grove, Barnsley, S70 1QY

01226 203903

✔

Field View Spark Lane, Mapplewell, Barnsley, S75 6BN

01226 390131

✔

Galtee More Care Home 164 Doncaster Road, Barnsley, S70 1UD

01226 733977

✔

Highgrove Care Home Stanley Road, Stairfoot, Barnsley, S70 3PG

01226 288379

✔

Highstone Mews Care Home Highstone Road, Worsbrough Common, Barnsley, S70 4DX

01226 733966

✔

KEY = RES: Residential NUR: Nursing

NUR ✔

✔

Residential and nursing care homes Home

Tel

Category RES

Holly Tree Lodge Sceptone Grove, Shafton, Barnsley, S72 8NP

01226 712399

✔

Hoyland Hall Market Street, Hoyland, Barnsley, S74 0EX

01226 745480

✔

Hunningley Grange 327 Doncaster Road, Stairfoot, Barnsley, S70 3PJ

01226 287578

✔

Kexborough House 113 Churchfield Lane, Kexborough, Barnsley, S75 5DN

01226 385046

✔

Lindhurst Lodge Lindhurst Road, Athersley, Barnsley, S71 3DD

01226 282833

✔

Mapplewell Manor Greenside Avenue, Barnsley, S75 6BB

01226 391561

✔

Oakwood Grange Oakwood Road, Royston, Barnsley, S71 4EZ

01226 709075

✔

Orchard Views 39 Gawber Road, Barnsley, S75 2AN

01226 284151

✔

Park Grange Neville Avenue, Kendray, Barnsley, S70 3HF

01226 286979

✔

Park House Worsbrough Road, Worsbrough Village, Barnsley, S70 5LW

01226 281228

✔

Parkside Residential Home Park Street, Wombwell, Barnsley, S73 0HQ

01226 751745

✔

Prospect House Prospect Street, Cudworth, Barnsley, S72 8JS

01226 780197

✔

Riverside Residential Home Camborne Way, Monk Bretton, Barnsley, S71 2NR

01226 296416

✔

Rockley Dene Nursing Home Park Road, Worsbrough, Barnsley, S70 5AD

01226 207916

Rockley Dene Residential Park Road, Worsbrough, Barnsley, S70 5AD

01226 245536

✔

Rosehill House Keresforth Road, Dodworth, Barnsley, S75 3EB

01226 243921

✔

Royal Court King Street, Rock Mount, Hoyland, Barnsley, S74 9RP

01226 741986

✔

NUR ✔

✔

KEY = RES: Residential NUR: Nursing

Residential and nursing care homes Home

Tel

Category RES

Saxondale Clarke Street, Barnsley, S75 2TS

01226 207705

✔

St James Court Tankersley Lane, Hoyland, Barnsley, S74 ODJ

01226 350661

✔

The Conifers Nursing Home Brampton Road, Wombwell, Barnsley, S73 0SS

01226 751007

✔

The Firs 186b Dodworth Road, Barnsley, S70 6PD

01226 249623

✔

The Grove Thurnscoe Bridge Lane, Thurnscoe, Rotherham, S63 0SN

01709 895424

✔

Thornhill House Church Street, Darfield, Barnsley, S73 9LG

01226 751703

✔

Valley Park Nursing Home Park Street, Wombwell, Barnsley, S73 0HQ

0345 293 7663

✔

Ward Green Lodge Ward Green, High Ridge, Barnsley, S70 5HJ

01133 853887

✔

Water Royd House Nursing Home Locke Road, Gilroyd, Barnsley, S75 3QH

01226 281389

✔

Woodlands Lodge Care Home 106 Hawshaw Lane, Hoyland, Barnsley, S74 0HH

01226 742977

✔

NUR ✔

✔

KEY = RES: Residential NUR: Nursing

Whilst every care has been taken to make sure the information in this publication is up to date it is not intended to be a complete and authoritative statement of the Law on the issues covered. The publishers and the promoters cannot accept responsibility for any loss arising from the use of information contained in this publication. Designed and published by Octagon Design and Marketing Ltd, 01302 714528

Whilst we have taken every care in compiling this booklet, the publishers and promoters cannot accept responsibility for any inaccuracies. The inclusion of any advertisement in no way endorses the services or products sold.

ExtraCare housing schemes ExtraCare housing schemes offer high quality accommodation for older people who need some support to live independently whilst retaining a full and active social life. ExtraCare housing schemes are owned and managed by housing associations and provide a variety of facilities which can include laundry, communal lounge and kitchen, and security and safety features. A scheme manage is on site each week and can provide you with

information about social activities and events that are taking place. The extra care housing schemes in Barnsley are Lavender Court in Kendray, Westmeads in Royston, Fitzwilliam Court in Hoyland and Cherry Tree Court in Goldthorpe. Anyone interested in living in an extra care housing scheme can apply at Barnsley libraries or by phone to 01226 775555 to join the Berneslai Homes housing waiting list and for further information.

“Where Care comes first”

Eboracum House EMI Residential Care Home 177 Park Grove, Barnsley S70 1QY

Woodlands Lodge ❙ Care Home 106 Hawshaw Lane, Hoyland, Barnsley S74 0HH

Eboracum House is a small residential care home that specialises in care for people with dementia.

01226 742977

Because we are small it means we can create a very homely environment where everyone is known on a very individual basis.

Email: dhanus.ramdharry@yahoo.com woodlandslodge1@btconnect.com

A caring family run home for older people and older people with Dementia providing: Residential, Respite & Day care CQC report: All GOOD

At Eboracum House all the staff are highly trained and very responsive to individual needs. Home cooked food is provided daily. Stays of any duration are welcomed as well as day care packages to suit. For those not sure or anxious a short visit for a meal or a day can be provided to alleviate any worries about life at Eboracum House.

www.carehomes.co.uk chrislawton.emyvalecare@gmail.com Tel: 01226 203903

Notes

Trust Home Care Ltd Are you looking for that extra little bit of help for a loved one or yourself? Trust Home Care Ltd is a locally based Domiciliary Care provider that offers a range of support options for elderly and disabled adults, helping them to retain their independence and privacy in the comfort of their own home. The Management have many years experience and knowledge of working in domiciliary care. We are dedicated to the delivery of the highest standard of quality care with the health and wellbeing of our Service Users at the very heart of what we do. Your needs and wishes are continuously maintained through close contact and our quality assurance process. Our Services include: • Support with getting up/going to bed • Support with bathing • Continence cares • Preparation of meals

• Supervision/assistance of prescribed medication • Shopping • Companionship • Domestic duties

All our staff go through a robust recruitment process, training and are all DBS checked. Trust Home Care Ltd are regulated by the Care Quality Commission (CQC). If you would like more information or a friendly chat with one of our managers, then please telephone 01226 630024. “We pride ourselves on providing a high standard of care, the same care we would expect our own families to receive.”

SOMEONE TO TURN TO Support and Services for Older People in Barnsley Information and Advice on a range of later life issues Free, impartial and confidential Social Groups and Activities General Social Groups, Men in Sheds, Art, Craft and IT Groups Day Care Enjoyable activities and day care with trained & experienced care staff Products and Services Tailor made for the over 50s Home, Car and Travel Insurance Funeral Plans Personal Alarms, Mobility and Health Care Products For full details contact us: E: enquiries@ageukbarnsley.org.uk T: 01226 776820 www.ageukbarnsley.org.uk Visit our One Stop Shop at 31-33 Eldon Street, Barnsley S70 2JJ Registered Charity Number 1144123

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Designed & Compiled by Octagon Design and Marketing Ltd., Hawks Nest Cottage, Great North Road, Bawtry, Doncaster, South Yorkshire DN10 6AB. Tel: 01302 714528