Care Homes Directory May 2014 7th Edition
www.doncaster.gov.uk
53 Bawtry Road, Doncaster, DN4 7AA 01302 535634 www.sandrockhouse.co.uk
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❚ All large single ensuite bedrooms (23m2). ❚ Newly purpose built and ground floor ❚ Large leafy gardens with 3 patio areas ❚ New full shower en-suite bedrooms and state of the art Jacuzzi Bath ❚ Brand new bedrooms with patio doors, Hammonds fitted wardrobes and dressing tables as well as mini fridges and 32” Plasma TVs with DVD ❚ Free SKY TV and broadband as standard ❚ Parker Bath and nurse call system in all rooms ❚ Social services funded and private residents most welcome ❚ 24 hour care by highly trained staff ❚ Excellent 3* Quality of Care rating by CSCI Inspectors
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Sandrock House is a luxurious purpose built care home that offers 5 star facilities unmatched by any other care home in Doncaster:
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Contents Is this booklet for me?
P4
What will this book tell me?
P4
How can I get help?
P4
What is a care home?
P5
Nursing and residential care homes – what is the difference?
P6
Which type of care home is best for me?
P6
How much will I have to pay?
P7
Can I get help with the cost of my care home fees?
P8
Funded Nursing Care and Continuing Healthcare
P8-9
The Essential Standards of Quality and Safety you can expect
P10-11
Doncaster Council’s Monitoring Standards
P13
Questions to ask and things to look for
P14-18
Family carers
P19
Healthwatch Doncaster
P22
The Doncaster Relatives and Residents Association
P22-23
Residential and nursing care homes in Doncaster
P24-35
Residential and nursing care homes in each borough in Doncaster
P36-37
Safeguarding Adults
P38-40
What should I do if I have a problem or complaint?
P41
Whilst we have taken every care in compiling this booklet, the publishers and promoters cannot accept any responsibility for any inaccuracies. The inclusion of any advertisement in no way endorses the service or products sold. This directory has been produced by Octagon Marketing Company Ltd in partnership with Doncaster Council at no cost to the council.
Information can be made available in other formats such as Braille or Audio Tape on request. Please ask a member of our staff for more information, or if you need any other help or advice. Care Homes Directory May 2014 7th Edition
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Is this booklet for me? This booklet will help you if you, or a friend or relative: • Are thinking of moving into care home? Or • Need a short break in a care home
What will this booklet tell me? The information in this booklet will tell you: • Who you can contact if you need help and advice about residential and nursing care • What a care home is • What the difference is between a care home and a care home with nursing • Things that you may like to consider if you are choosing or moving to a care home • About paying care home fees
How can I get help? If you are considering moving to a care home, we can offer you a care assessment. Someone from the Adult contact team can talk with you about the kind of help that you may need and how we may be able to support you. You can still contact Doncaster Council’s Adult Contact Team and ask for a care assessment, if you prefer to arrange and pay for your own residential or nursing care. If you think that you need our help please ask for advice and a care assessment by contacting;Doncaster Council’s Adult Contact Team: Telephone: 01302 737391 Email: adultcontactteam@doncaster.gov.uk
P5 You can also contact the Care Quality Commission if you would like more help or advice regarding specific care homes: Telephone: 03000 616161 Email: enquiries@cqc.org.uk
What is a care home? We believe that most older people want to be able to stay in their own homes as long as possible. With this in mind we offer a full range of community support to help people enjoy a happy and secure life in their homes and communities. Sometimes people are not able to remain in their own homes even with the community support available. They may therefore consider moving into residential care as their next home. Care homes can offer different types of care, such as residential care or nursing care. Some care homes provide specialist care for people who require extra support, - for example dementia or other mental health illnesses. Residential care is available all around Doncaster, allowing people to choose a home which is close to family and friends, or in an area of Doncaster that is familiar to them. Homes are operated by local authorities, private companies and charities. Some care homes provide care only for Adults aged 18 to 65, whilst others provide care for older adults. When we talk about care homes in this booklet, we are talking about care homes which have been inspected and registered with the Care Quality Commission. (For further details please see page 10)
Care Homes Directory May 2014 7th Edition
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Nursing and residential care homes – what is the difference? A residential care home offers accommodation, meals and personal care - such as help with washing, dressing, meal times and going to the toilet. Residential homes offer care and support throughout the day and night. A nursing care home also offers accommodation, meals and personal care, but the nursing care home also offers 24-hour presence of qualified nurses. Some care homes can offer both residential care and nursing care; these homes are called “dual registration homes”. Some homes offer specialist care- for example caring for people who have particular illnesses, such as Alzheimers or Parkinsons. If you have had an assessment, you will have been told if you or your relative needs residential care, specialist care, or nursing care. If you have any further questions please contact Doncaster Council’s Adult Contact Team: Telephone: 01302 737391 Email: adultcontactteam@doncaster.gov.uk
Which type of home is best for me? It is important to choose the right type of care home, so that the care home can offer you the level of support that you need. Please ask us for advice or an assessment and we will talk to you, your carers and your family and friends, about the type of care home we think would best meet your needs. We may also involve NHS Doncaster if we think that you may need support with your healthcare needs. Please contact us for our advice and a care assessment by telephoning or emailing Doncaster Council’s Adult Contact Team: Telephone: 01302 737391 Email: adultcontactteam@doncaster.gov.uk You can also contact the Care Quality Commission if you would like more help or advice regarding specific care homes: Telephone: 03000 616161 Email: enquiries@cqc.org.uk
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How much will I have to pay? In Doncaster, each year the council sets rates for residential and nursing care home fees. There are different prices for residential care, nursing care and specialist care, and Doncaster also pay a premium to any homes rated as “excellent” by the previous regulatory body, the Commission for Social Care Inspection. The following rates apply:The fees from 1 April 2014 are:
Cost per week
Residential
£414.71
Residential Dementia/Specialist (Excellent Premium)
£431.48 £438.67
Nursing (Excellent Premium)
£434.67 £440.61
Nursing Dementia/Specialist (Excellent Premium)
£486.41 £493.05
Some care homes offer certain improved rooms in addition to their standard rooms. This may be due to the room’s larger size or having access to a private conservatory or bathroom, for example, and the care home may charge a higher price than the council has agreed it will pay. If such a room is available and you choose to move into it, then a friend, relative or other person will have to pay the extra amount to meet the price which the care home charges. This is called a Third Party Top Up. You cannot pay a Top up from your own income/assets.
Care Homes Directory May 2014 7th Edition
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Can I get help with the cost of my care home fees? If you want us to help fund your care home fees you will need to have a care assessment. We will only fund your care if, following your care assessment, we agree that you need residential or nursing care. The council will carry out a financial assessment to work out the contribution you can make towards the cost of your care. This is done by looking at the benefits you receive and the value of your capital / assets. In order to do this it is necessary for you to provide full, accurate and up to date information about your financial circumstances. Failure to provide this information, for whatever reason, will result in the council being unable to work out the level of financial assistance to be given, therefore a standard or full cost charge would be applied. If you have total assets which are valued at more than £23,250 you will not be entitled to financial support from the council. Total assets valued at less than £14,250 will be ignored and you may be entitled to some financial support from the council. If you have total assets valued between £14,250 and £23,250 then you may still be entitled to some financial support from the council but the value of your assets will affect the amount of support provided. These figures are reviewed in April of each year. If you would like to you can also speak to someone impartial from NHFA Care Fees Advice. You can call them on: Telephone: 0800 99 88 33
Funded Nursing Care and Continuing Healthcare Funded Nursing Care If you need a care home with nursing, the NHS will pay a contribution to your care; this is called Funded Nursing Care. The NHS pays this money directly to the care home to cover the costs of a nurse to be available at all times.
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The rates for Funded Nursing Care from 1 April 2013 are: ÂŁ109.79 per week for Single Band ÂŁ151.10 per week for High Band (High Band only applies for people who lived in a care home with nursing before 1 October 2007 and whose needs were assessed as High Band.)
NHS Continuing Healthcare If you have some health needs you may also be eligible for funding from the NHS to pay for some or all of your residential fees. Your care team, including an NHS nurse and a council care worker, will jointly assess your health and social care needs to determine if you may be eligible. For more information about NHS Continuing Healthcare and Funded Nursing Care: Telephone: 01302 566356 Email: continuingcare@doncasterpct.nhs.uk Website: www.dh.gov.uk/en/SocialCare/Deliveringadultsocialcare/Continuingcare/index
Care Homes Directory May 2014 7th Edition
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The essential standards of quality and safety you can expect From 1 October 2010, health and social care providers have been responsible for ensuring their services meet the Care Quality Commissions Essential Standards of Quality and Safety.The Care Quality Commission (CQC) will register, and therefore license, care services if they meet essential standards and monitor them to make sure they continue to do so. CQC have a wide range of actions they can take if they find care services are not meeting essential standards.
The essential standards 1. Y ou can expect to be involved and told what’s happening at every stage of your care •Y ou will always be involved in discussions about your care and treatment, and your privacy and dignity will be respected by all staff. •Y ou will be given opportunities, encouragement and support to promote your independence. •Y ou will be able to agree or reject any type of examination, care, treatment or support before you receive it. 2. You can expect care, treatment and support that meets your needs •Y our personal needs will be assessed to make sure you get care that is safe and supports your rights. • You will get the food and drink you need to meet your dietary needs. •Y ou will get safe and co-ordinated care where more than one care provider is involved or if you are moved between services. 3. You can expect to be safe •Y ou will be protected from abuse or the risk of abuse, and staff will respect your human rights. • You will be cared for in a clean environment where you are protected from infection. • You will get the medicines you need, when you need them, and in a safe way. • You will be cared for in a safe and accessible place that will help you as you recover. • You will not be harmed by unsafe or unsuitable equipment. 4. You can expect to be cared for by qualified staff • Your health and welfare needs are met by staff who are properly qualified.
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•T here will always be enough members of staff available to keep you safe and meet your health and welfare needs. •Y ou will be looked after by staff who are well managed and have the chance to develop and improve their skills. 5. Y ou can expect your care provider to constantly check the quality of its services •Y our care provider will continuously monitor the quality of its services to make sure you are safe. • I f you, or someone acting on your behalf makes a complaint, you will be listened to and it will be acted upon properly. •Y our personal records, including medical records, will be accurate and kept safe and confidential.
How is the new system different? • CQC look at the care you get rather than at systems and processes. •C QC listen to what you’ve got to say about your treatment, care and support. CQC want you to have a bigger say in how they decide whether care services are meeting essential standards. •C QC check how care services are meeting essential standards now, rather than in the past. •C QC have a wide range of powers that allow them to act if they find that a care service is not meeting essential standards. •C QC update their website when there are changes to report about checks, improvements or concerns. All adult care homes are going through a transitional registration process at the moment to determine if they are compliant with the new standards. From this CQC will have a new system for undertaking Compliance Reviews. For more information about how any care home within this guide is doing based on these new standards or on the previous star rating system please go to http://www. cqc.org.uk/findcareservices.cfm or contact them using the following: Care Quality Commission National Correspondence Citygate, Gallowgate, Newcastle upon Tyne NE1 4PA Telephone: 03000 616161 Fax: 03000 616171 Email: enquiries@cqc.org.uk
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Doncaster Council’s Monitoring Standards Doncaster Council contracts with a number of private residential and nursing homes within the borough. There is a dedicated contracts team. Within this team there are specific contract monitoring officers whose role is to ensure the principles of residential care, which are choice, dignity, fulfilment, independence, privacy and rights associated with citizenship are upheld. The contract monitoring officers: • Have the right to visit care homes at any time without giving prior notice. Their role is to: •M onitor, evaluate and carry out quality audits on all private sector homes on a regular basis. • Listen to the views of residents, families and or representatives. •A ctively link with other professionals e.g. District Nurses, Environmental Health and Infection Control Nurses. The local authority takes positive steps to ensure the delivery of services are to the standards set out in the contractual agreement, alongside the Essential Standards of Quality and Safety.
Care Homes Directory May 2014 7th Edition
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What should I ask and look for when visiting a care home? This checklist gives suggested questions to ask and things to look for when visiting potential homes. It’s a good idea to photocopy this checklist so you can use it for each home or scheme you visit. This list is not exhaustive and there may be additional questions you would like to ask. It may be helpful to visit the home or scheme more than once, perhaps at different times of the day. You should ask Care Quality Commission or the individual care home that you are interested in for a copy of their latest inspection report. The following are just suggestions of what to look for when you are choosing a home, but there will be other things that are important to you. Do ask about them because this will help you make the right choice. It is important to ask the residents, as well as the staff, about life in the home.
First Impressions • Does it have a friendly and welcoming atmosphere? • Do the staff ask about you and your interests? • Is it well decorated and well kept? • Does it look and smell ok? • Does it seem a comfortable temperature for you and other residents? •D o staff treat the residents in a friendly manner and respect their wishes on how they would like to be addressed (eg, as Mr or Mrs or by first name)? • Are staff caring and attentive towards residents? •A re there adequate members of staff on duty to give enough individual attention? •A re there people of a similar age to you, with similar interests, who you will be able to get to know further? • Are the other residents active and content?
Location •A re there local facilities near the home, such as shops, places of religious worship or pubs that you will be able to access? •D oes it have its own transport to enable you to get around, or is public transport easily accessible? • Will it be easy for you to keep in touch with your friends and family? • Is there parking for your friends and family when they visit?
P15
The building • Is there a garden that the residents can access safely? • Are there smoke detectors or fire extinguishers visible throughout the building? • Are fire exits and escape routes clearly marked? •C an wheelchair users move around it easily? If there is more than one floor, are there lifts? • Are there call bells in the bedrooms and communal areas? •A re corridors and stairs suitable for people with sight impairment to get around easily (for example handrails painted a different colour)?
Bedrooms • Can you have a single room if you want one? • Do the rooms have their own bathroom and toilet en suite? • I f you have to share a room, are there screens for privacy, and can you meet the other person beforehand to see if you get on? •W hat would happen if you did not get along with the person you were sharing with? Would there be an alternative room available? • Are rooms available for married couples? •A re you able to bring some of your own furniture and personal belongings to personalise your room? • Are you able to lock the door to your room? • Are you able to have a telephone in your room? •A re there adequate power points to be able to plug in all your electrical items, such as lamps, radio?
Bathrooms • Is there an en suite? • Are there toilets within easy reach of all communal facilities? •A re the toilets, baths and showers adapted to make them easy and private for residents to use?
Communal rooms • Is there a choice of lounges? • Is there more than one TV room? • Is there a quiet room with no TV? • I s there a loop facility so that people who are hard of hearing can hear the television? Care Homes Directory May 2014 7th Edition
P16 • Is the furniture in the communal areas arranged in a comfortable way? • What are the homes policies on things such as alcohol, smoking and pets? • Is there a residents’ committee or group that you can be part of if you wish?
Are you able to influence what happens there? • I s there an additional member of staff whose job is to take special interest in your welfare? • Can you go to bed when you want to? • How often will your room be cleaned? • Can you help around the building if you want to? • Is it possible to buy items such as stamps, sweets and newspapers? • I s there a telephone that you can use in private and that meets any special requirements you may have (such as amplification)?
Personal possessions • Is there a secure place where valuables can be kept? • Does the home take responsibility for insuring residents’ possessions? • Are you allowed to bring pets with you?
Meals • Can you have your meals in your own room if you desire? • Is it possible to have meals other than at set times? • Are you able to have or make a snack whenever you want? • What time is the last meal of the day served? • Do today’s menus give a choice of dishes? • Do the menus seem to you to be well balanced and nutritious? • Can special diets be catered for? • Can menus include food that you particularly like?
Leisure activities • Is there an activities co-ordinator? • Would you be able to carry on your existing hobbies or activities? • Are there new activities that you could get involved in, are regular classes held? • Are there regular social events and activities? • Does a mobile library visit?
P17
Religion •D oes the home have facilities or services to enable your spiritual and cultural needs to be met?
Visitors • Are there specific visiting times or can family and friends visit without restriction? • Will you be able to spend time with your friends and family in private? • Can you make and/or offer your visitors a drink or snack? • Can visitors stay for a meal?
Personal care • Can you have a say in the way you are looked after/helped? • Can your friends and family have a say in your care plan if you would like them to? • Is there help with personal care if you require it (eg washing, bathing, going to the toilet)? • Can relatives or friends help you with personal care if you wish? • Do any of the following visit the home regularly? • Dentist • Chiropodist • Opticians • Hairdresser/barber • If your health gets worse can you continue to live there, with increased support from staff? • What aids does the home provide? • Would your family/friends be invited to a review of your care needs?
Running of the home • • • • •
Is there a regular (eg monthly) Residents and/or Relatives meeting? Who runs the home? Are they the owner or manager? How long have they been running it? When can they be contacted? What happens if you need to contact them outside of their normal working hours? • How many residents are there? • What arrangements are there in place for making sure that people are safe in the event of a fire?
How many staff are there on duty? • In the morning? • In the afternoon? Care Homes Directory May 2014 7th Edition
P18 • In the evening? • At night? •H ow many staff have left and how many new staff have they had in the last year? • Are staff suitably qualified and experienced? • Are night staff awake or on call? • What qualifications do staff have? • What training do staff receive?
Terms and conditions • Is there a written contract? Are you able to see a copy before moving in? • Can you have a trial period, and how long will this last? • I f you decide that you no longer want to stay there how much notice would you need to give? • What is the weekly charge for the care you need? • What does this charge cover? • Are there any additional charges payable, and, if so, what do these cover? •A re fees payable in advance or arrears, and are they payable weekly or monthly? •H ow often do the fees increase, and how is this increase decided? •W hat happens to your room if you have to go into hospital? • I n what circumstances might you be asked to leave the home? •D oes the home accept the fee rates paid by NHS Doncaster? If not will a top-up be payable? • What happens if you run out of funds?
Problems • What happens if you are unhappy after you have moved in? • How do you make a complaint? • How can you make a compliment or a suggestion if you would like something to be changed?
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Family carers Are you a Carer? It is recognised that the support carers provide to the person they care for on a daily basis can help that person live independently in their own home for longer. However, caring can be physically and mentally exhausting and emotionally draining. The needs of the person being cared for can change over time, or they can decline very quickly. Before you realise it you could find yourself in a position where the person you care for is no longer able to look after themselves and, for whatever reason, you are no longer able to provide the care they need to manage on a daily basis. More often than not it is only when a crisis situation arises that carers contact social care services. However, it’s better for all concerned to look at all the options available before a crisis arises, residential or nursing care being one option. As a carer, considering residential or nursing care with and for the person you care for can be extremely difficult. You will experience many feelings during this period such as guilt because you can no longer cope, so you may feel you are letting the person you care for down. It is important to know that you can only do so much as a carer and that the emotions you are experiencing are normal. The important thing is to get support to help you and the person you care for make the right decision.
What options are available? It is important that you and the person that you care for explore all the options available to you. Social care services can help you do this. There may be more help that can be made available in the home that will help you both, such as equipment and/or, perhaps, more regular short breaks in a residential care home for the person you care for to give you time for yourself. It is important, where possible, to talk through the options with the person you care for. If residential care is an option, perhaps the only realistic one, there may be a residential home close by that you may wish to visit together and perhaps the person you care for would like to have a trial stay. There may be people in the home that you know. The care home staff will also be able to tell you how you can be involved and what you can expect from them. This may help you both feel better about the situation. However, if the person you care for is reluctant to discuss the situation or you are finding it difficult to progress with the move into residential care, then you may consider talking it through with a social worker, if the person you care for has one, or your GP. There are also local organisations that can help such as the local carers centre or the branch of the Relatives and Residents Association.
Care Homes Directory May 2014 7th Edition
STONEACRE LODGE RESIDENTIAL HOME Stoneacre Lodge provides homely dementia and residential long term and respite care (with a dedicated respite room). Run by an excellent manager with experienced staff who are able to ensure residents settle in and feel at ease. With 27 single bedrooms and local amenities, the residents also enjoy support from the in-house cooks and activities co-ordinator.
Telephone: 01302 882 148
Website: www.stoneacrelodge.com Email: enquiries@stoneacrelodge.com
Long term, respite & day care facilities for dementia & residential care Do you know you might be entitled to 100% social services funding? • Home from home friendly caring environment • Full support given prior to stay • Trial stays available • Respite care & emergency admissions • Private or DSS funded (no top up fees)
• Care tailored for your specific needs • Flexible Day Care Facility. Enjoy companionship, home cooked meals and professional care
12-14 Greenfield Lane, Balby, Doncaster DN4 0PT brookwood.emihome@googlemail.com Telephone: 01302 310295
Varied daily activities • Splendid home-cooking • Hairdressing • Regular outings
Nursing & Residential Homes Bookable respite bed now available/residential 50 Beds - All single. 20 Ground floor nursing all with en-suite facilities 30 Residential inc 28 En-suite - Passenger lift Inspections welcomed - No appointment necessary 24 Hr qualified nursing care Family run in delightful rural setting Regular outings - L.A. funded welcome
For further help and brochure Tel. 01302 709691 High Street, Norton, Doncaster
Benton House Nursing Home
Benton House is situated in Rossington and provides permanent EMI nursing care for up to 34 residents. Upon admission each resident is thoroughly assessed by qualified nurses and provided with individualised care planning. Family members are always welcomed to the home and encouraged to fully participate in the care and well-being of their loved ones. • Large communal lounge and smaller sitting areas • Large dining area • Nurse call system in every room • Internal lift to provide easy access to all floors • Easily accessible and secure garden
Please call: 01302 864979
Chapel Garth care home A warm and friendly home which offers a high standard of accommodation. We offer 24 hour quality care, 33 bed EMI and dementia. Please call for further details. Tel: 01302 872147 Central Avenue, Bentley, Doncaster DN5 0AR
Cantley Grange Purpose built residential care home In every bedroom ❚ Flat screen TV ❚ DVD player ❚ Mini fridge ❚ En-suite shower wet room Within the home ❚ Hairdressing and beauty salon ❚ Regular activities ❚ Fresh home cooked food for sunny days enclosed sensory gardens with walkways and furniture
Enquiries welcome for permanent or short-stay care. St Wilfreds Road, Cantley, Doncaster DN4 6AH For more information tel: 01302 534 273 or call in
www.orchardcarehomes.com
Clifton Court CA RE HOM E, W I TH EM I
At Clifton Court Care Home, with EMI we deliver a high standard of personcentred care for elderly and EMI residents and offer Day Care, Respite Care and Longer Stay placements.
Facilities include: • Residential and EMI Care • Friendly, homely environment • Close proximity to local amenities • Accommodation for 32 residents, all in single rooms, majority with ensuite • Constant 24 hour, qualified and caring staff • Home cooked meals - all diets catered for • Nurse call system in all rooms • Free laundry • Two lounges, each with their own character • Hairdressing/chiropodist service available • Regular entertainment and activities throughout the week • Visitors welcome at all times Clifton Drive, Sprotbrough, Doncaster DN5 7NL Tel: 01302 781693 • www.cliftoncourtresidentialhome.co.uk
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Healthwatch Doncaster Healthwatch Doncaster is an independent organisation working with Doncaster people and communities to give them a stronger voice and help get the best out of our local health and social care services. Whether it’s improving the services today or helping to shape them for tomorrow, Healthwatch could help signpost you to service providers, providing them with information about your choices and support those who may wish to complain when things go wrong with NHS services. You can visit the Healthwatch Doncaster team at 36 Duke Street, Doncaster, DN1 3EA or the website: http://www.healthwatchdoncaster.org.uk. Alternately, you can contact the team by telephone: 01302 378935 or via email: info@healthwatchdoncaster.org.uk
The Doncaster Relatives and Residents Association The DRRA is a voluntary support group for residents in nursing homes, residential homes and long stay hospitals, and the relatives of those residents. The group holds monthly meetings at the Women’s Centre on Cleveland Street. Meetings are held on the third Wednesday of each month, 7.00pm - 9.00pm. Of the 500,000 elderly people in the UK who live in this type of care, 2,000 are in the Doncaster area. At some time, this, and the quality of life in the homes, could affect you. The Relatives & Residents National Association was founded in 1992 by a group of people who were relatives or close friends of elderly people in care homes. They had experienced and understood the practical and emotional difficulties relatives often encounter. Many relatives have problems in coming to terms with the change in their own roles, especially if they have been caring themselves for a long time. Some want to talk about their feelings of guilt. Some are concerned when care is not what they had expected but do not want to complain when they can see the pressures on staff. Some are worried about money. Doncaster relatives and friends of elderly in care, decided to form our group, which launched in May 1999.
P23 We meet each month providing: • A listening ear • Practical advice about problems •T he ability to raise issues with homes, local and health authorities and Government departments •A n opportunity to work with homes and others in ensuring the highest possible standards of care • A chance to join a local group • A regular contact • Information about publications, conferences and presentations • The opportunity to take part in surveys, consultations and opinion gathering. Our meetings are also open to home managers, owners, local authorities and members of other local groups. We actively network with Carers UK, the Alzheimer’s Society, Doncaster Partnership for Carers and Doncaster LINK. Our members include nursing professionals involved in various activities, members of the Carer’s Forum and former home lay assessors. We are, and have been consulted on many issues due to the many changes in Social Services and the Health Authority, e.g. PCT’s and their trust status, hospital mergers, Carer’s Charter, Carer’s Strategy, Doncaster Equity Plan and NHS Doncaster. National Advice Line: 020 7359 8136 Mon - Fri: 9.30am - 4.30pm Doncaster Association: 01302 744459 or 01302 782697
Care Homes Directory May 2014 7th Edition
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Residential and nursing care homes in Doncaster Home name & address
Owner
Adeline House Queen Street Thorne Doncaster DN8 5AQ
County Healthcare Limited
Albany House 5 Woodlands Rd Woodlands Doncaster DN6 7JX
Albany Care Limited
Telephone
01405 815512
(Four Seasons Healthcare)
Classification & number of permanent beds Residential with Nursing
Additional Dedicated Respite Room No
40 beds 01302 723203
Residential/ Residential With Dementia
No
40 beds Amethyst House Sheepbridge Lane Rossington Doncaster DN11 0EZ
Four Seasons (No11) Limited
Amphion View 17/19 Avenue Road Doncaster DN2 4AQ
Amphion View Ltd
01302 866226
Residential/ Nursing
No
38 beds 01302 595959
Residential/ Residential With Dementia
Yes, 2
35 beds Anchor House 11 Avenue Road Doncaster DN2 4AH
Authentic Care Services
01302 327004
Residential
No
23 beds
Please contact the Care Quality Commission for more information relating to how any of these care homes comply with the new essential standards of quality and safety. Telephone: 03000 616161 Email: enquiries@cqc.org.uk
P25 For those with Short Break Vouchers for Respite, most of our Care Homes offer bookable respite. Details of those homes currently offering a dedicated room for this service can now be found on the list below. Please contact the homes directly to book respite. Most homes will provide a respite room on request subject to a vacancy in one of the permanent rooms.
Home name & address
Owner
Beeches, The Beech Road Armthorpe Doncaster DN3 2DZ
HC One Limited
Bennfield House 65 King Edward Road Thorne Doncaster DN8 4DE
Mrs P Bennett
Benton House Gattison Lane Rossington Doncaster DN11 0EZ
Select Healthcare Group
Telephone
01302 300312
Classification & number of permanent beds Residential/ Residential With Dementia (as from June 2012)
Additional Dedicated Respite Room No
32 beds 01405 812663
Residential With Dementia/ Nursing With Dementia
No
27 beds 01302 864979
Residential/ Residential With Dementia/ Nursing/ Nursing With Dementia
No
34 beds Brookwood 12/14 Greenfield Lane Balby Doncaster DN4 0PT
Atheray Organisation Limited
Cantley Grange St Wilfrid’s Road Cantley Doncaster DN4 6AH
Orchard Care Homes
01302 310295
Residential/ Residential With Dementia
No
27 beds 01302 534273
Residential/With Dementia
No
40 beds
Please contact the Care Quality Commission for more information relating to how any of these care homes comply with the new essential standards of quality and safety. Telephone: 03000 616161 Email: enquiries@cqc.org.uk
Care Homes Directory May 2014 7th Edition
P26
Residential and nursing care homes in Doncaster Home name & address Cedars, The Cedar Road Balby Doncaster DN4 9HU
Owner
Four Seasons Health Care (England) Limited
Telephone
01302 310668
Classification & number of permanent beds Residential/ Residential With Dementia/ Nursing
Additional Dedicated Respite Room Yes, 1
65 beds Chapel Garth Central Avenue Bentley Doncaster DN5 0AR
Bestcare UK Limited
01302 872147
Residential With Dementia
No
(subsidiary of Bondcare Group)
33 beds China Cottage 154 Owston Road Carcroft Doncaster DN6 8EA
Doncaster Property Investment Fund Ltd
01302 724815
Church View Carrside Lane Hatfield Doncaster DN7 6BH
Four Seasons Health Care Limited
01302 841857
Residential/ Nursing
No
33 beds including 1 room for double occupancy Residential/ Residential With Dementia
No
14 beds Clifton Court Clifton Drive Sprotbrough Doncaster DN5 7NL
Mirus Care Limited
01302 781693
Residential
No
33 beds
Please contact the Care Quality Commission for more information relating to how any of these care homes comply with the new essential standards of quality and safety. Telephone: 03000 616161 Email: enquiries@cqc.org.uk
P27 For those with Short Break Vouchers for Respite, most of our Care Homes offer bookable respite. Details of those homes currently offering a dedicated room for this service can now be found on the list below. Please contact the homes directly to book respite. Most homes will provide a respite room on request subject to a vacancy in one of the permanent rooms.
Home name & address
Owner
Telephone
Dale, The Dale Road Conisbrough Doncaster DN12 3BZ
Mr Valentine Kearns & Mrs Alice Kearns
01709 862176
Dawood House Victoria Road Bentley Doncaster DN5 0EZ
Dawood Care Ltd
01302 873455
Classification & number of permanent beds Residential
Additional Dedicated Respite Room No
14 beds including 1 room for double occupancy Residential/ Residential With Dementia
No
40 beds
Dr Anderson Lodge Platinum Care East Lane Homes Limited Stainforth Doncaster South Yorkshire DN7 5DY
01302 350003
Residential/ Nursing/ Residential With Dementia/ Nursing With Dementia
No
61 beds Dunniwood Lodge 229-231 Bawtry Road Bessacarr Doncaster DN4 7AL
Mimosa Healthcare Holdings Limited
Eastfield Hall & Eastfield Lodge Moss Road Askern Doncaster DN6 0JZ
Orchard Care Homes
01302 370457
Residential
Yes, 1
44 beds 01302 700810
Residential/ Nursing/ Residential With Dementia/ Nursing With Dementia
Yes, 2 (bookable)
59 beds Please contact the Care Quality Commission for more information relating to how any of these care homes comply with the new essential standards of quality and safety. Telephone: 03000 616161 Email: enquiries@cqc.org.uk
Care Homes Directory May 2014 7th Edition
P28
Residential and nursing care homes in Doncaster Home name & address
Owner
Ernelesthorp Manor & Ernelesthorp Lodge Cow House Lane Armthorpe Doncaster DN3 3EE
Yorkshire Property Investment Fund Ltd
Flower Park Rossington Street Denaby Doncaster DN12 4BT
Four Seasons Health Care Limited
Telephone
01302 834643
Classification & number of permanent beds Residential/ Nursing
Additional Dedicated Respite Room No
63 beds 01709 863327
Residential/ Residential With Dementia/ Nursing/Nursing With Dementia
No
40 beds Hatfield House Crookes Broom Lane, Hatfield Doncaster DN7 6JH
Ideal Care Homes Limited
01302 847570
Headingley Court Headingley Way Edlington Doncaster DN12 1SB
Mimosa Healthcare Holdings Limited
01709 866610
Headingley Park Headingley Way Edlington Doncaster DN12 1SB
Mimosa Healthcare (No 4) Limited
01709 862542
Residential/ Residential With Dementia
No
49 beds Residential/ Nursing/Young Physical Disability
Yes, 1
25 beds Residential/ Residential With Dementia
No
40 beds
Please contact the Care Quality Commission for more information relating to how any of these care homes comply with the new essential standards of quality and safety. Telephone: 03000 616161 Email: enquiries@cqc.org.uk
P29 For those with Short Break Vouchers for Respite, most of our Care Homes offer bookable respite. Details of those homes currently offering a dedicated room for this service can now be found on the list below. Please contact the homes directly to book respite. Most homes will provide a respite room on request subject to a vacancy in one of the permanent rooms.
Home name & address
Owner
Highgrove Manor Highgrove West Road Mexborough S64 9NL
Ladhar Healthcare (Yorkshire) LLP
Telephone
01709 578889
Classification & number of permanent beds Residential/ Residential With Dementia/ Nursing/ Nursing With Dementia
Additional Dedicated Respite Room No
78 beds Laurels, The High Street Norton Doncaster DN6 9EU
Mr Andre Swales
01302 709691
Lockermarsh 36 Ellison Street Thorne Doncaster DN8 5LH
Susan Leigh & Stephen Oldale
Manor View 19 Manor Road Hatfield Doncaster DN7 6BH
Four Seasons Health Care Limited
Oaklands Care Home 82 Bawtry Road Bessacarr Doncaster DN4 7BQ
Leeland Limited 01302 535386
Residential/ Nursing
Yes
50 beds 01405 740777
Residential With Demtnia
No
24 beds 01302 350877
Nursing With Dementia
No
35 beds (Four Seasons Healthcare)
Residential/ Nursing
No
28 beds
Please contact the Care Quality Commission for more information relating to how any of these care homes comply with the new essential standards of quality and safety. Telephone: 03000 616161 Email: enquiries@cqc.org.uk
Care Homes Directory May 2014 7th Edition
P30
Residential and nursing care homes in Doncaster Home name & address Old Rectory, The Church Street Armthorpe Doncaster DN3 3AD
Owner
David Mitchell
Telephone
01302 832032
Additional Dedicated Respite Room
Residential/ No Nursing/ Physical disabilities 36 beds
Parklands - Thorne Four Seasons Health Care 26 Ellison Street Limited Thorne Doncaster DN8 5LD
01405 812233
Ladhar Group Care Homes
01302 782735
Richmond, The Allendale Road Sprotbrough Doncaster DN5 8BS
Classification & number of permanent beds
Residential
Yes, 1
36 beds Residential/ Residential With Dementia/ Nursing/ Nursing With Dementia
No
50 beds Rock House Residential Home Bawtry Road Tickhill Doncaster DN11 9EZ
Rock House Residential Home Ltd
Roman Court Old Farm Court Highwoods Road Mexborough S64 9ES
Maricare
01302 750225
Residential/ Residential With Dementia
Yes, 1
56 beds 01709 584986
Residential/ Residential With Dementia/ Nursing/ Nursing With Dementia
No
35 beds Please contact the Care Quality Commission for more information relating to how any of these care homes comply with the new essential standards of quality and safety. Telephone: 03000 616161 Email: enquiries@cqc.org.uk
P31 For those with Short Break Vouchers for Respite, most of our Care Homes offer bookable respite. Details of those homes currently offering a dedicated room for this service can now be found on the list below. Please contact the homes directly to book respite. Most homes will provide a respite room on request subject to a vacancy in one of the permanent rooms.
Home name & address
Owner
Telephone
Royal Care Home, The Queen Mary’s Road New Rossington Doncaster DN11 0SN
Ladhar Group Care Homes
01302 863764
Sandrock House 53 Bawtry Road Bessacarr Doncaster DN4 7AA
Sherwood Care Homes Limited
01302 535634
Skellow Hall Cross Hill Old Skellow Doncaster DN6 8JW
Leyton Healthcare (No 9) Limited
01302 727248
St Mary’s Nursing Home 99 Thorne Road Doncaster DN1 2JT
Leyton Healthcare (No 9) Limited
Classification & number of permanent beds Residential/ Residential With Dementia/ Nursing With Dementia
Additional Dedicated Respite Room No
57 beds including 1 room for double occupancy Residential
No
29 beds including 1 room for double occupancy Residential
No
28 beds 01302 342639
Residential/ Nursing
No
31 beds
Please contact the Care Quality Commission for more information relating to how any of these care homes comply with the new essential standards of quality and safety. Telephone: 03000 616161 Email: enquiries@cqc.org.uk
Care Homes Directory May 2014 7th Edition
P32
Residential and nursing care homes in Doncaster Home name & address
Owner
Telephone
Stoneacre Lodge High Street Dunsville Doncaster DN7 4BS
Seth Homes Limited
01302 882148
Swallow Wood Wath Road Mexborough Doncaster S64 9RQ
Methodist Homes
Thornedene 107 Thorne Road Doncaster DN2 5BE
Mr Gerald Pickup Mrs Kathleen Pickup
01302 327307
Town Moor House 1/2 Town Moor Avenue Doncaster DN2 6BL
Trust Care Limited
01302 368573
Victoria Lodge 138 Thorne Road Edenthorpe Doncaster DN3 2LU
Mrs Saima Munir Raja
Classification & number of permanent beds Residential / Dementia
Additional Dedicated Respite Room Yes, 1
31 beds 01709 571477
Residential/ Nursing
No
37 beds Residential
No
22 beds Residential/With Dementia
No
28 beds 01302 884806
Residential/ Residential With Dementia
No
24 beds
Please contact the Care Quality Commission for more information relating to how any of these care homes comply with the new essential standards of quality and safety. Telephone: 03000 616161 Email: enquiries@cqc.org.uk
P33 For those with Short Break Vouchers for Respite, most of our Care Homes offer bookable respite. Details of those homes currently offering a dedicated room for this service can now be found on the list below. Please contact the homes directly to book respite. Most homes will provide a respite room on request subject to a vacancy in one of the permanent rooms.
Home name & address
Owner
Warneford House Tenter Balk Lane Adwick Le Street Doncaster DN6 7EE
Countrywide Care Homes (2) Limited
Telephone
01302 337111
Classification & number of permanent beds Residential/ Residential With Dementia/ Nursing/ Nursing With Dementia
Additional Dedicated Respite Room No
40 beds including 2 rooms for double occupancy Woodlea 61 Bawtry Road Bessacarr Doncaster DN4 7AD
Leeland Limited
Wyndthorpe Gardens High Street Dunsville Doncaster DN7 4BD
Four Seasons Homes (No 6) Limited
01302 535441
Residential
No
(Four Seasons Healthcare)
30 beds 01302 888141
Residential/ Residential With Dementia/ Nursing/ Nursing With Dementia
No
35 beds Wyndthorpe Hall & Wyndthorpe Court High Street Dunsville Doncaster DN7 4DB
Four Seasons Homes (No 6) Limited
01302 884650
Residential/ Residential With Dementia
No
44 beds including 3 rooms for double occupancy
Please contact the Care Quality Commission for more information relating to how any of these care homes comply with the new essential standards of quality and safety. Telephone: 03000 616161 Email: enquiries@cqc.org.uk
Care Homes Directory May 2014 7th Edition
P34
Residential and nursing care homes in Doncaster Home name & address Amersall Court Amersall Road Scawthorpe Doncaster DN5 9PQ
Owner
Doncaster Council
Telephone
01302 781857
Classification & number of permanent beds Learning disabilities/ Older people/ Physical disabilities/ Younger adults
Additional Dedicated Respite Room No
18 beds Don View 22 Thellusson Avenue, Scawsby Doncaster DN5 8QN
Doncaster Council
01302 785257
Learning disabilities/ Older people
No
Gattison House Gattison Lane Rossington Doncaster DN11 0NQ
Doncaster Council
01302 864993
Residential/ Residential With Dementia
Yes, 2
Home Covert The Avenue Bentley Doncaster DN5OPS
Doncaster Council
Oldfield House Oldfield Lane Stainforth Doncaster DN7 5ND
Doncaster Council
Owston View Lodge Road Carcroft Doncaster DN6 8QA
Doncaster Council
35 beds 01302 875325
Residential With Dementia/ Learning Disabilities
Yes, 2
35 beds 01302 351410
Residential/ Residential With Dementia
Yes, 2
33 beds 01302 723368
Residential/ Residential With Dementia
Yes, 3
36 beds
Please contact the Care Quality Commission for more information relating to how any of these care homes comply with the new essential standards of quality and safety. Telephone: 03000 616161 Email: enquiries@cqc.org.uk
P35 For those with Short Break Vouchers for Respite, most of our Care Homes offer bookable respite. Details of those homes currently offering a dedicated room for this service can now be found on the list below. Please contact the homes directly to book respite. Most homes will provide a respite room on request subject to a vacancy in one of the permanent rooms.
Home name & address
Owner
Rose House Rose Grove Armthorpe DN3 3A
Doncaster Council
Rowena House Old Road Conisbrough Doncaster DN12 3LX
Doncaster Council
Stenson Court Greenfield Lane Balby Doncaster DN4 OPT
Doncaster Council
Plantation View Goodison Boulevard Cantley Doncaster DN4 6EJ
Doncaster Council
Telephone
01302 831450
Classification & number of permanent beds Residential/ Residential With Dementia
Additional Dedicated Respite Room Yes, 1
31 beds 01709 862331
Residential/ Residential With Dementia
Yes, 2
29 beds 01302 853122
Residential/ Residential With Dementia
Yes, 2
30 beds 01302 539678
Residential With Dementia
Yes, 1
27 beds
Please contact the Care Quality Commission for more information relating to how any of these care homes comply with the new essential standards of quality and safety. Telephone: 03000 616161 Email: enquiries@cqc.org.uk
OCTAGON M A RK ET I NG COM PA NY LT D
Whilst we have taken every care in compiling this booklet, the publishers and promoters cannot accept any responsibility for any inaccuracies. The inclusion of any advertisement in no way endorses the service or products sold. This directory has been produced by Octagon Marketing Company Ltd in partnership with Doncaster Council at no cost to the council.
Whilst every care has been taken to make sure the information in this publication is up to date it is not intended to be a complete and authoritative statement of the Law on the issues covered. The publishers and the promoters cannot accept responsibility for any loss arising from the use of information contained in this publication. Designed and published by: Octagon Marketing Company Ltd, Britannic Chambers, 8a Carlton Road, Worksop, Notts. S80 1PH Tel: 01909 478822 Š 2014
Care Homes Directory May 2014 7th Edition
P36
Residential and nursing care homes in each borough in Doncaster Area/ borough
Residential or nursing care home South
Auckley Austerfield Bawtry Bessecarr Blaxton Braithwell Branton Cantley Finningley Hayfield Green Loversall Micklebring New Rossington Old Rossington Old Cantley Stainton Tickhill Wadworth
Amethyst House P24 Benton House P25 Cantley Grange P25 Church View P26 Oaklands P29 Rock House P30 Royal Care Home P31 Sandrock House P31 Woodlea P33 Gattison House P34 Plantation View P35
Area/ borough
Residential or nursing care home West
Adwick-upon-Dearne Barnburgh Cadeby Clifton Conisbrough Denaby Edlington Harlington High Melton Mexborough Old Denaby Old Edlington Sprotbrough Warmsworth
Clifton Court P26 Richmond Care Home P30 The Dale P27 Headingley Parks P28 Headingley Court P28 Flower Park P28 Highgrove Manor P29 Roman Court P30 Swallow Wood P32 Rowena House P35
Urban Balby Belle Vue Bennetthorpe Clay Lane Hexthorpe Hyde Park Intake Lakeside Lower Wheatley Town Moor Wheatley Woodfield Plantation
Anchor House P24 Amphion View P24 Brookwood P25 The Cedars P26 St Mary’s Nursing home P31 Thornedene P32 Town Moor House P32 Stenson Court P35
Please contact the Care Quality Commission for more information relating to how any of these care homes comply with the new essential standards of quality and safety. Telephone: 03000 616161 Email: enquiries@cqc.org.uk
P37 For those with Short Break Vouchers for Respite, most of our Care Homes offer bookable respite. Details of those homes currently offering a dedicated room for this service can now be found on the list below. Please contact the homes directly to book respite. Most homes will provide a respite room on request subject to a vacancy in one of the permanent rooms.
Area/ borough
Residential or nursing care home
Area/ borough
North Adwick-le-Street Arksey Askern Bentley Brodsworth Burghwallis Campsall Carcroft Clayton Cusworth Fenwick Hampole & Skelbrooke Hickleton Highfield Hooton Pagnall Marr Moss Norton Owston Scawsby Scawthorpe Skellow Sutton Thorpe-in-Balne Toll Bar Woodlands York Road
Albany House P24 Chapel Garth P26 China Cottage P26 Dawood House P27 Warneford House P33 Eastfield Hall & Lodge P27 The Laurels P29 Skellow Hall P31 St Anne’s Rest Home P31 Owston View P34 Home Covert P34
Residential or nursing care home East
Armthorpe Barnby Dunn Braithwaite Dunscroft Dunsville Edenthorpe Fishlake Hatfield Hatfield Woodhouse Kirk Bramwith Kirk Sandall Moorends Stainforth Sykehouse Thorne
Adeline House P24 The Beeches P25 Bennifield House P25 Dr Anderson Lodge P27 Ernelsthorp Manor & Lodge P28 Hatfield House P28 Lockermarsh P29 Manor View P29 The Old Rectory P30 Parklands P30 Stone Acre Lodge P32 Victoria Lodge P32 Wyndthorpe Gardens P33 Wyndthorpe Hall P33 Oldfield House P34 Rose House P35
Please contact the Care Quality Commission for more information relating to how any of these care homes comply with the new essential standards of quality and safety. Telephone: 03000 616161 Email: enquiries@cqc.org.uk
Care Homes Directory May 2014 7th Edition
P38
Safeguarding Adults All adults have the right to be safe from harm and should be able to live free from fear of abuse, neglect and exploitation. Vulnerable adults are being physically, psychologically, financially or sexually abused, discriminated against or neglected by others - every day. Every day there are people who witness this and say or do nothing.
What is Abuse? Any action or omission that harms another person - it can be: • The result of single or repeated acts • Accidental or as the result of lack of knowledge or understanding • Done with intent to harm • Against the law The effects of abuse on the victim are the same, whatever the intention of the perpetrator.
Who is a Vulnerable Adult? Someone: • 18 years or older • I n need of extra support because they are elderly, have a learning difficulty, physical disability, sensory impairment or mental health need and is or may be unable to take care of themselves or protect themselves from harm.
P39
What forms can abuse take? •P hysical – hitting slapping, punching, burning, pushing, kicking, locking someone in a room, threatening to harm some one •P sychological –shouting, swearing, bullying, taunting, humiliating or ignoring someone, making them feel frightened or afraid •S exual – forcing someone to take part in a sexual act against their will, inappropriate touching •F inancial or material – misusing, withholding or taking someone’s money, property or other belongings, without their agreement or consent. •N eglect or acts of Omission – leaving someone with no food, heating, or refusing to take care of personal needs, or give medication which means the person suffers •D iscriminatory – ill treatment or harassment based on the person’s age, gender, sexuality, disability, religious belief or race • I nstitutional – where care practices are based on the staff or organisations needs instead of the individuals concerned.
Where does abuse take place? Abuse can happen anywhere: • In someone’s own home • At a carer’s home • A day centre • In nursing and care homes • In hospital or other health centres/surgeries • At work or in an educational setting • In a public place or in the community
Who abuses adults? Anyone can be an abuser: • Partner, or family members • A friend or neighbour • A paid or volunteer carer • Paid staff, health or social care workers • Other service users, patients, residents etc. • A stranger Care Homes Directory May 2014 7th Edition
P40
Safeguarding adults (continued) What should you do if you have concerns that you or someone you know may be at risk from abuse or is being abused? • If anyone is injured get a doctor or ambulance • If you think a crime has been committed contact the police straight away •Y ou can share your concerns with your doctor, nurse, social or health worker, housing officer, advice centre (CAB) and ask them to refer your concerns to the appropriate people •A nyone can ring the council’s Adult Contact Team for confidential advice or information • If you want you can have an advocate or representative to speak on your behalf • I f you are worried about giving your name you can discuss this with the person you speak to.
What can be done about abuse? Doncaster Safeguarding Adults Board has procedures in place to make sure that any concern or allegation of abuse is taken seriously and dealt with sensitively and professionally. Contact Details: Police: 0114 220 2020 for reporting criminal acts. Safeguarding Adults Unit: 01302 736296 for advice and information. Adult Contact Team: 01302 737391 for information and Safeguarding Adults referrals. Health Care Commission: 0845 601 3012 for concerns relating to hospital and clinic settings (including private services).
OCTAGON M A RK ET I NG COM PA NY LT D
Whilst we have taken every care in compiling this booklet, the publishers and promoters cannot accept any responsibility for any inaccuracies. The inclusion of any advertisement in no way endorses the service or products sold. This directory has been produced by Octagon Marketing Company Ltd in partnership with Doncaster Council at no cost to the council.
Whilst every care has been taken to make sure the information in this publication is up to date it is not intended to be a complete and authoritative statement of the Law on the issues covered. The publishers and the promoters cannot accept responsibility for any loss arising from the use of information contained in this publication. Designed and published by: Octagon Marketing Company Ltd, Britannic Chambers, 8a Carlton Road, Worksop, Notts. S80 1PH Tel: 01909 478822 © 2014
P41
What should I do if I have a problem or complaint or I want to pay a compliment or make a suggestion? If you have a problem or complaint about a care home you should try to resolve it by speaking to a member of staff at the care home first. You can also speak to the person in charge of running the home who will usually be called the manager. The care home will have a complaints procedure which you can use to make a complaint if you need to. If you make a complaint about the care home this should not affect the attitude of staff at the care home towards you. If you have a concern or complaint about a care home and prefer to tell someone confidentially you can tell the Care Quality Commission who will deal with your complaint: CQC National Correspondence Citygate, Gallowgate Newcastle upon Tyne NE1 4PA
Telephone: 03000 616161 Email: enquiries@cqc.org.uk Website: www.cqc.org.uk
The council is striving to provide you with quality services you deserve and to help us do this; we need you to tell us what you think about the care services you receive. You can make a complaint, compliment, comment or suggestion about the care home or the help which you have received from us. You can do this by contacting the Complaints Team: Telephone: 01302 736000 Fax: 01302 737510 Email: comments&complaints@doncaster.gov.uk Website: www.doncaster.gov.uk Customer Services Performance Team PO Box 251, Civic Office, Waterdale, Doncaster DN1 3BU You can also visit any of Doncaster Council’s Customer Service Centres, receptions and offices, or use Doncaster Link. If you are not satisfied with the councils response you can contact: The Local Government Ombudsman, PO Box 4771, Coventry CV4 0EH Telephone: 0300 061 0614 Fax: 024 7682 0001 Text: “call back” To: 07624 804323 Email: advice@lgo.org.uk Care Homes Directory May 2014 7th Edition
Albany House Residential Home for the Elderly including Specialist Dementia Unit Albany House is situated in the centre of Woodlands village, north of Doncaster, within a short walking distance of all amenities and bus route to Doncaster Town Centre. Albany House provides a comfortable environment with 24 hour care from highly skilled and motivated staff. The majority of accommodation is on the ground floor with easy access to secure well tended gardens at the rear. Within Albany House we have a specialist facility: Albany Court, offering quality dementia care. Albany House has achieved Quality Assurance to ISO 9002.
5 Woodlands Road, Woodlands, Doncaster DN6 7JX Tel: 01302 723203 www.albanycare.co.uk
• Day care, short and long-term respite care • 24 hour care and support • call system in all rooms • home cooking - special diets catered for • television room • outings & entertainment
Tel: 01302 327 004
ROSE FARM CARE HOME
11 Avenue Road, Doncaster DN2 4AH
Styrrup A Quality Care Home for the Elderly
24 Hour care by our trained staff in a friendly, homely atmosphere in which the resident truly feels “at home” Whilst we have taken every care in compiling this booklet, the publishers and promoters cannot accept any responsibility for any inaccuracies. The inclusion of any advertisement in no way endorses the service or products sold. This directory has been produced by Octagon Marketing Company Ltd in partnership with Doncaster Council at no cost to the council.
Services Available:
• personal care • medication prompts • daily checks • meal preparation • shopping package • wheelchair pushing • companionship • cleaning service • escorting to appointments • respite for families/carers • quality time for clients • night services • day trips
Orchids Care
A unique approach to personal care, tailored to each individual’s needs... To use our services please call 01302 570729 or email sarah.orchids@btinternet.com We can answer queries over the phone or arrange a free visit to discuss options. 69 Tenter Lane, Warmsworth, Doncaster, South Yorkshire DN4 9PE A domiciliary registered company registered and governed by the Care Quality Commission.
At Rose Farm we offer Residential care in a truly outstanding location. In addition within our ‘Garden Wing’ we cater specifically for Dementia related illnesses, all within a purpose built unit.
15 minutes from Worksop, Retford or Doncaster
Tel: (01302) 744664 www.rosefarmhome.co.uk
Dr Anderson Lodge
East Lane, Stainforth, Doncaster, South Yorkshire DN7 5DY
Telephone: 01302 350003 ❚ Dr Anderson Lodge is:
A Care Home with Nursing ( Nursing Home ) with 60 registered places.
Older People ( Over 65 ) - 29 Residential & Nursing places Care for elderly frail people who need help with day to day living and also have medical problems which require the attention of trained nursing staff.
Dementia ( Over 65 ) - 11 Residential places - 20 Nursing places Care for older people with dementia, including Alzheimer’s disease, who need a secure environment and also have medical problems which require the attention of trained nursing staff. Care for the Elderly Mentally Ill (EMI).
Cantley Grange Purpose built residential care home In every bedroom ❚ Flat screen TV ❚ DVD player ❚ Mini fridge ❚ En-suite shower wet room Within the home ❚ Hairdressing and beauty salon ❚ Regular activities ❚ Fresh home cooked food for sunny days enclosed sensory gardens with walkways and furniture
Enquiries welcome for permanent or short-stay care. St Wilfreds Road, Cantley, Doncaster DN4 6AH For more information tel: 01302 534 273 or call in
www.orchardcarehomes.com
Walton Lodge Limited P r o m o t i n g A b i l i t y, n o t D i s a b i l i t y.
Walton Lodge Ltd currently offer a unique residential service for young adults with learning disabilities. We are able to offer a “one stop” support service to meet the needs of the individual. Walton Lodge has all the benefits of being spacious and suitable for clients with the most complex of needs, we work alongside Physiotherapists, Occupational Therapists, Speech and Language Therapists and Community Nurses as well as the individuals social worker and family members/friends where appropriate to maximise opportunity for the people that we support.
Walton Lodge, 316 Bawtry Road, Doncaster DN4 7PD Tel: 01302 868897 Fax: 01302 868897 Email: enquiries@waltonlodge.net
Designed and published by: Octagon Marketing Company Ltd, Britannic Chambers, 8a Carlton Road, Worksop, Notts S80 1PH. Tel: 01909 478822.