A guide to adult services in Warrington November 2017 warrington.gov.uk/healthsocialcare
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Introduction Welcome to the guide to adult services You can find more information about in Warrington. adult social care services in Warrington on our website warrington.gov.uk/ This guide provides information about healthsocialcare. care and support services for adults and their carers across Warrington. It The council also has an online directory provides general information and also of services, activities and products for details of people and organisations adults with care and support needs in you can contact to get further advice Warrington, at mylifewarrington.co.uk. and support. If you would like to speak to someone, The council works together with you can contact our First Response local people to personalise care and team. Telephone: 01925 443322, Monday support services, helping people to - Friday, 8.30am - 5pm stay independent for longer and giving In an emergency, outside of these hours them more choice and control over the Tel: 01925 444400. services they use.
Our thanks go to Octagon Design & Marketing Ltd who have produced this directory at no cost to Warrington Borough Council
Contents Care and support for adults
Page 4
Warrington’s Health and Wellbeing Top Tips
Page 5
Support to live at home
Page 7
Housing
Page 14
Carers
Page 19
Keeping yourself safe from harm
Page 21
Moving home
Page 24
Benefits information
Page 30
Additional useful contacts
Page 31
Having a voice
Page 32
Residential and nursing homes
Page 34
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Care and support for adults If you have an illness or disability and feel you need care and support, or you care for someone else who has an illness or disability, you may be entitled to support from Warrington Borough Council.
Once we have worked out exactly what your needs are, you will be informed how much your personal budget is. This is the amount of money you will need to pay for any care and support that is not met by family, carers or the community. We will then work with you to create a care and support plan, which will describe how your needs will be met. If you prefer to arrange your own care and support services, you can receive your personal budget as a direct payment. Direct payments are where a person is given the money to organise and pay for their support themselves, for example, to employ a personal assistant or buy a specialist piece of equipment.
Our First Response Team will provide information and advice or refer you to one of our teams for a more in-depth assessment. We can provide you with an advocate (someone to support you) if you are likely to find the assessment process difficult. A social worker, or an occupational therapist, or both, may assess you. They will look at the support your carer is willing and able to provide, your own strengths, and support available in the community. In some cases you may be asked to make a contribution towards the cost of the services we arrange. To ensure that you are not asked to contribute more than you can reasonably afford to pay, we will ask you for information about your financial circumstances and calculate the maximum amount you will be charged per week.
What you should do if you need care and support Visit mylifewarrington.co.uk Contact the First Response Team Tel: 01925 443322, Monday - Friday, 8.30 am - 5pm. In an emergency, outside of these hours tel: 01925 444400.
If you would like to find out how much you may have to contribute towards your care costs, our online calculator can give an estimated amount - visit calculator.warrington.gov.uk
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Warrington’s Health and Wellbeing Advice People are living longer and it is therefore important that we look after our health so that we can remain active and healthy and take part in our community for as long as possible.
Be active everyday Being active can just mean that you move more! Being active can help improve your mood, control your weight, help you feel less stressed and keep your heart healthy. Aim for at least a 15 minute walk a day, at least five days a week. If you are already active, find out more about free health walks in your area at livewirewarrington.co.uk/ lifestyle/health-walks.
Our Top Tips for keeping healthy and independent as we grow older are as follows: Stop smoking It is never too late to stop smoking to start to improve your health immediately. You are four times more likely to quit with support. Visit mylifewarrington.co.uk your local Stop Smoking Service (0300) 003 0818 or speak to your doctor to discuss the right help to suit you.
NHS health checks and flu immunisation If you are aged 65 or over, a carer, or have a pre-existing medical condition, then you are eligible for the free seasonal flu vaccination. Contact your GP or local pharmacy for more information.
Drink less alcohol Drinking too much alcohol increases the risk of poor health, wellbeing and even the chance of getting dementia. Know the daily guidelines and stick to the recommendations. For advice visit your doctor, go online to nhs.uk/alcohol or contact CGL Pathways (01925) 415176 Aim for a healthy weight People who are a healthy weight feel healthier, fitter and more confident. Enjoy a balanced diet and cut back on foods containing high amounts of fat and sugar. Aim for at least five portions of fruit and vegetables each day, plan your meals in advance and try to cook from scratch. If you are concerned about your weight visit mylifewarrington.co.uk.
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Warrington’s Health and Wellbeing Advice Cancer
Emotional Wellbeing
Be clear on the signs and symptoms of cancer and take up the offer when you are invited for a free NHS screen (Bowel, Cervical or Breast screen). The earlier cancer is detected the better for everybody. If you are worried or concerned go and speak to your doctor.
happyoksad.org.uk Wellbeing Service The Wellbeing Service supports people to make lifestyle changes that can improve their health and wellbeing. The service offers people one-to-one support to help with things like reducing smoking, losing weight, getting more exercise and eating more healthily, finding work and confidence building. For more information visit warrington. gov.uk/warringtonwellbeing or phone 01925 248460
Cancer Screening nhs.uk/cancer Emotional wellbeing We all deserve to enjoy life and feel good about ourselves. Sometimes, however, life can be tough. Whether you’re feeling great and want to stay that way, you’re a bit fed up, or you’re struggling to manage your feelings, the happyoksad.org.uk site has links to information and tips ranging from how to boost your mood to where to get help if you’re unable to cope.
Visit mylifewarrington.gov.uk References Health Topics Headlines taken from Warrington PHAR (2015)
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Support to live at home There are many services available that may help you maximise your independence, enabling you to live safely and comfortably at home. Some of these services, such as equipment and ready meals, can be purchased directly from suppliers and retailers. Alternatively you can contact adult social care so we can assess your needs and identify what services may help you.
• Very specialist or made to measure equipment such as a wheeled commode, shower chair or a hoist may ensure your safety and reduce the risk of injury to carers Equipment to help with managing day to day tasks is now much more widely available both on the high street and online, and in specialist shops (e.g. Miller Care). The Centre for Independent Living (CIL) showroom and the Mobility and Independent Living Store in the Golden Square are both operated by Warrington Disability Partnership and display equipment that you can try before buying. They also operate the local Shopmobility service which is available at Legh Street car park and Warrington market. You can also visit the Disability Information Point at Warrington market for advice and information.
Equipment and adaptations to help you If you are finding it difficult to wash and dress, cook and prepare meals or are struggling to have a shower or bath, there is a variety of equipment available that can help make looking after yourself easier and safer. Examples of equipment you may find useful are:
• A perching stool which enables you to sit up to the sink to have a wash, brush your Warrington Disability Partnership, The Centre for Independent Living, Beaufort teeth, have a shave or comb your hair Street, Warrington, WA5 1BA • A specially designed trolley can assist Visit disabilitypartnership.org.uk in transporting items around your home, particularly if you have difficulties with balance when carrying things or if you already use a walking aid • Simple readily available items such as a travel kettle, electric tin opener or jar / bottle opener can make every day domestic tasks easier to manage
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Support to live at home continued Useful technology
Warrington Home Information and Improvement Agency (WHiA) can arrange for grab rails and extra stair rails to be fitted for a small charge. Visit whia.org.uk
Carecall The council’s social alarm service, Carecall, can help older and vulnerable people to remain living independently and safely in their own homes. It ensures that people are able to get assistance as quickly as possible in case of an emergency at home.
If you are experiencing problems in several areas of daily living, or you feel you need more personal or professional advice, you can contact the First Response Team and request an assessment from an occupational therapist or specially trained community care worker. If you meet the council’s eligibility criteria they may recommend equipment or minor property adaptations that will help you manage day to day activities more easily.
The Carecall service is linked to your home through your existing telephone line via a Carecall unit and a lightweight portable trigger worn as a pendant or on your wrist. Pressing the button can raise an alarm anywhere in your house or garden - 24 hours a day, 365 days a year. If needed the Carecall control centre will arrange for someone to come to your home or can contact your family, doctor or emergency services.
Where appropriate they can arrange for equipment to be delivered and fitted in your home on a long-term loan basis or may arrange an adaptation to your property. If equipment or small adaptations do not solve your problems, larger property adaptations may be possible, such as having a stair lift installed. Telephone: 01925 443322
There is a quarterly monitoring charge for Carecall, which is less than the cost of a daily newspaper. Telecare Telecare is a range of equipment and services that support your safety and independence in your own home. The equipment can sense risks such as smoke, floods and gas leaks, can remind you to
Major adaptations Major adaptations could include a stair lift, downstairs living accommodation or alterations to a bathroom or kitchen. Most social landlords will provide minor adaptations for their tenants but may offer rehousing before undertaking any major works. If you own your own home you may be eligible for a grant. For more information see page 18.
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organisations contact the First Response Team, telephone: 01925 443322, email: asc@warrington.gov.uk
take pills and even call for help if you fall. The Carecall control centre can be contacted automatically if any of these problems occur in your home or alarms can go off in the home to notify carers of a problem. You can view a range of Telecare equipment at Warrington Disability Partnership Centre for Independent Living (see page 7).
Support to live at home/ domiciliary care Sometimes support to live at home is called domiciliary care or home care. Some people need assistance with aspects of their personal care or daily living skills to enable them to live at home, whether through sight or hearing loss, physical or learning disabilities, frailty or illness. This may be for a short time, following a period of illness or discharge from hospital, or they may continue to need help long term. The aim of this kind of help is to work with individuals and their families to remain as independent as possible within their own homes.
For more information about either Carecall or Telecare contact First Response Team. Telephone: 01925 443322, visit warrington.gov.uk/carecall
Food shopping and ready prepared meals If you find it difficult to get out to the shops or supermarket then there are a range of options available to you to get food delivered to your home.
Many people arrange their own home care and a comprehensive list of local agencies can be provided by adult social care, visit our website: mylifewarrington.co.uk or telephone: 01925 443322. If you choose to make your own arrangements through a private home care agency please remember to take care to choose one that is registered and inspected by the Care Quality Commission (CQC). Telephone: 03000 616161, website: cqc.org.uk
Most supermarkets now offer a home delivery service for all food items and orders can be placed on their websites or over the phone. There are also several organisations that can deliver fresh or frozen ready prepared meals directly to your home. Most of these organisations cater for a range of dietary and cultural requirements including Halal, vegetarian, diabetic and soft diet. For more information about these
Alternatively you can contact adult social care so we can assess your needs and help you identify what services may help. The cost of receiving domiciliary care following an assessment of need is subject to the council’s charging policy.
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Support to live at home continued Neighbourhood and community activities
provided in local venues and can be a great way of meeting new friends and overcoming isolation. A range of activities are available including camera clubs, friendship groups, craft clubs, exercise classes and bingo.
Neighbourhood working is a key part of promoting wellbeing and maintaining independence for as long as possible. Each neighbourhood area has its own team who support local voluntary groups and societies to provide a wide range of local activities such as luncheon clubs and walking groups. Neighbourhood workers can provide free safe and secure home checks and advice on personal safety equipment. Community enablement officers and project workers can support you if you are interested in volunteering or if you want to join a group or take part in an event.
Being able to leave your home regularly for a few hours, and enjoy the company of others is really important in preventing social isolation. Council-operated day centres, community and structured day care only represents part of what is available more widely in the community. There are many examples of social clubs and activities in your local area; the neighbourhood teams can tell you about local activities which may help you meet new friends.
Getting out and about
Visit warrington.gov.uk/neighbourhoods or telephone 01925 443322
Many of these free activities are
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LifeTime is a network for people over 50 in the Warrington area for information, social events and classes from art to Zumba. LifeTime provides opportunities for people to learn something new, go on day trips or just drop in for a cup of tea to the dedicated centre on Sankey Street opposite the Golden Gates of the Town Hall. It is free to join LifeTime and there is a growing range of activities on offer to meet new friends, learn how to use a computer and the internet, enjoy day trips and social activities. • Music and singing • Craft and art, crochet and knitting • Transport Nostalgia group • Film Club • IT drop in • Camera Club • Talks on special interest subjects. For more information contact LifeTime 01925 246824 or visit the website lifetimegateway.org.uk The wellbeing mentors can also help you if you want to get out and about more, take up new activities and make a lifestyle change. They offer one-to-one support for up to eight weeks to help you to improve your wellbeing. Telephone: 01925 444279.
Public transport and specialist transport for disabled people Concessionary passes If you live in England and are an older person, or an eligible disabled person, you are entitled to a concessionary bus pass allowing free off-peak local bus travel (9.30am until 11.00pm Monday — Friday and all day at weekends and bank holidays) anywhere in England. In addition to the national scheme, local concessionary pass holders are entitled to the following special rates on journeys starting or ending in East and West Cheshire, Halton and Warrington: • Monday – Friday before 9.30am: half fare • Monday – Friday between 9.30am – midnight: free • Saturday, Sunday and bank holidays: free Specialist transport for disabled people Dial-a-ride is a local charity providing accessible door-to-door transport for disabled and older people. The service runs a number of minibuses with ramp access and grab handles. Guide or assistance dogs are also welcome. There is a small annual charge and you need to book your journey in advance. Dial-a-ride also offers the same fare concessions as public transport in the Warrington, Halton and Cheshire areas. For more details, telephone: 01925 419988.
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Support to live at home continued Accessible taxis
Other organisations that might be able to help:
A number of taxi services within the Warrington area offer vehicles that are accessible to disabled people. Information on local accessible taxis is available from Contact Warrington, the council’s one stop shop, telephone: 01925 443322 or online at the Warrington Access Guide warringtonaccessguide.org.uk
Warrington Visually Impaired People Centre (VIP) aims to help people come to terms with sight loss. A home visiting service offers ongoing support with the aim of promoting independent living. They offer recreation and social activities, continued support and advice, and a small resource centre with equipment to aid independence.
Sight and hearing loss (sensory loss)
Open Tuesday, Wednesday and Thursday. Fairfield and Howley Neighbourhood Centre, Fairfield Street, Warrington, WA1 3AJ. Telephone: 01925 632700
As part of the ageing process many people experience sight or hearing loss. If you are experiencing hearing difficulties you should initially go to your GP who can refer you to an audiologist if required. If you are experiencing difficulties with your vision you should make an appointment at a local optician. Some opticians will offer home visiting services. Many also offer audiology testing as well.
Warrington Disability Partnership (WDP) can provide information and equipment for people with a sight and/ or hearing loss. General information and advice is available about benefits, employment, direct payments, education and training.
If you are still struggling with your sight or hearing loss then there are a number of specialist services available in Warrington.
The Centre for Independent Living, Beaufort Street, Warrington, WA5 1BA Telephone: 01925 240064, website: disabilitypartnership.org.uk
Warrington Borough Council’s sensory team provide services for people with sight and/or hearing loss to enable them to live as independently as possible. Visit warrington.gov.uk/healthcare. Following an assessment the team may identify and supply equipment and aids tailored to individual needs. For more information telephone: 01925 443322, email: asc@warrington.gov.uk
Hospital discharge Following on from a stay in hospital some people may need short term support. This can be provided in a number of ways. Intermediate care Intermediate care is provided jointly by health and adult social services. It provides a range of re-ablement services and therapies to people over the age of eighteen that aim to: 12
• help people to remain as independent as possible in the community by providing short-term rehabilitation programmes in order to help people to reach their individual potential and to remain living in their own homes
Hospital discharge team
If you are in hospital, or care for someone in hospital, and think you will need support on discharge you can ask the ward to refer you to the hospital discharge team. The team may be able • prevent inappropriate hospital admission to provide a social care assessment to and facilitate hospital discharge identify what services might be able to help when you get home. • help people to remain as independent as possible and thereby reduce the On discharge from hospital, equipment need for long term care and support and wheelchairs can be loaned from Warrington Disability Partnership Centre • reduce the need for residential and for Independent Living (see page 7). nursing placements
British Red Cross Support at Home Service This service provides short term care and support in the home for people after an accident or illness, giving them confidence to continue their daily lives. They offer help with shopping and collecting prescriptions, support for carers and family members, safe and well checks, and help with light household chores. The service is available free of charge to all adults for a six week period. Telephone: 01925 662688, website: redcross.org.uk
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Housing Suitable housing for people with disabilities or impairments is essential to a person’s health, wellbeing and personal safety. As we get older or as conditions deteriorate, housing needs can change. People may need support or home adaptations to be able to continue living independently in their own homes. Others may want to move to accommodation more suited to their needs.
The service can be contacted by telephone on 01925 246868 or by email: housingadvice@warrington.gov.uk or visit the website: warrington.gov.uk/ housingplus.
Staying in your own home Preparing for the future Age proofing your home is the best solution to making your environment safe and practical. Making simple changes gradually, when you can still afford it may ensure that costly repairs and alterations are completed before becoming urgent or hazardous.
The UK government faces the challenge of making sure the right type of housing and support for older and disabled people is available now and in the future; making sure the right type of housing and Plan ahead: support is available to future generations • choose items that are efficient, reliable to enable them to be independent, and easy to use, clean, carry and maintain comfortable and safe in their own homes. • high level sockets and low level light Housingplus switches are more convenient Housingplus offers a wide range of • keep decorating simple by choosing services for home owners, tenants, wallpaper that can be re-emulsioned landlords and people who have lost • install good lighting - wall lights and or are in danger of losing their homes lamps make changing light bulbs easier through its reception at the Gateway, 85-101 Sankey Street, Warrington, WA1 Keeping warm at home 1SR (opposite the Town Hall). General advice and information is available on all It can be expensive to buy the fuel we need aspects of housing including re-housing, to heat our homes or to carry out energy efficiency improvements to maximise downsizing, repairs, handyperson our finances. An ECO (Energy Company services, adaptations and domestic Obligation) scheme is in operation. Six energy saving advice. big energy suppliers are required to help Reception opening times are Monday, householders save on their energy bills and Tuesday, Thursday and Friday 9am – carbon emissions. 5pm Wednesday 9am – 12noon and ECO is broken down into three target areas: 2-5pm.
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Affordable Warmth Obligation To provide heating and insulation improvements for low-income and vulnerable households (social housing tenants are not eligible for affordable warmth).
Carbon monoxide - is a highly poisonous gas that has no colour, taste or smell, making it impossible to detect without an alarm. Installing a carbon monoxide detector, and ensuring boilers, ovens and other appliances are properly fitted and maintained will help to keep you and your home safe.
There are complex eligibility criteria for this means-tested scheme. Visit gov.uk/energycompany-obligation Call the Energy Saving Advice Service on 0300 123 1234 to check whether you might be eligible, and to apply if you are.
Home security – increased home security measures include installing a visible intruder alarm or outside security lighting, keeping valuables out of sight, fitting window locks and ensuring that sheds and Carbon Saving Obligation garages are kept securely locked. Visit To provide funding to insulate solid walled properties (internal and external wall insulation) cheshire.police.uk/advice-and-support/ and those with ‘hard-to-treat’ cavity walls. Visit home-safety-and-security. Advice and ofgem.gov.uk/environmental-programmes/eco support regarding home security is available from Cheshire police and local This is not means tested. The aim is to police community support officers. provide enough support to make these relatively expensive measures cost effective. Bogus callers/distraction burglars – may trick their way into a home while Carbon Saving Communities Obligation the householder’s attention is elsewhere. To provide insulation measures to people Bogus callers can be anyone: men, living in the bottom 15 per cent of the UK’s women and children. They often seem very most deprived areas. plausible and genuine, sometimes posing More information is available from the Energy as policemen, council officials or charity Saving Advice Service on 0300 123 1234. workers. Most utility companies have a password scheme, where you will be Keeping safe at home assigned a password that genuine officials Fire - Cheshire Fire and Rescue Service will be able to quote when they call. provide free home fire safety assessments on request and can also provide free smoke Keep your doors locked at all times, even when at home. Always stop and alarms for your home. Special smoke look to see who is calling before opening alarms are also available for people with the door; fitting a door chain is strongly a hearing loss and smoke alarms can be recommended and you may want to linked to the council’s Carecall social alarm consider fitting a spy hole. Ensure you service. You should also take some time to plan an escape route from your home, in the ask for and double check the caller’s ID. Remember – LOCK, STOP, CHAIN event of a fire this can save valuable time and save lives. and CHECK. 15
Housing continued ice or snow. The Warrington Home Improvement & Information Agency (WHiA) handyperson team may be able to assist with a one-off garden tidy, which is free to older people on certain benefits. Visit whia.org.uk or mylifewarrington.co.uk. A garden maintenance service is also available at a charge. The neighbourhood workers in your area may also provide help in certain circumstances.
The Carecall social alarm service (see page 8) offer a ‘bogus caller button’ which can be fitted near to the door. It can be used to summon help or provide verbal support in the event of an unexpected or unwelcome caller. Calls are automatically recorded and if necessary, can be used in evidence. Nuisance phone calls – the Telephone Preference Service (TPS) is a free, central opt out register where people can register their wish not to receive sales or marketing calls. It is a legal requirement that organisations (including charities, voluntary organisations and political parties) do not make calls to the numbers registered with TPS. To register telephone: 0845 070 0707. Visit tpsonline.org.uk
Useful technology - Carecall and Telecare
The council’s social alarm service, Carecall, can help older and vulnerable people to remain living independently and safely in their own homes. It ensures that people are able to get assistance as quickly as possible in case of an iCAN - is the messaging system set up emergency at home. This can also be by trading standards for anybody living and working in Warrington who would like linked to telecare, equipment that can to be made aware of the latest consumer sense risks such as smoke, floods and protection issues, such as rogue traders, gas leaks, can remind you to take pills and even call for help if you fall. For more doorstep / car crime and scams. The information see page 8. system shares information quickly and accurately by telephone, text or email. Repairs and home improvements Anyone can become a member of iCan. if you are a tenant Members will receive a newsletter and If you are a tenant of a Registered more general consumer advice material Provider of social housing (sometimes by post. You can register via warrington. known as an RP), most repairs and gov.uk/ican for more information. improvements to your home will Keeping safe in your garden be their responsibility and issues should be reported directly to them. Simple measures such as improved If you are a tenant in privately rented lighting and maintenance of outdoor accommodation you should also report walking surfaces, e.g. uneven flags and repairs directly to your landlord. Some potholes, can help reduce the risk of RPs offer specific services to help their outside falls. Slippery paths covered older tenants - a handyperson scheme in algae or moss are hazardous, as or gardening service, heating or home are overgrowing shrubs and trees and footpaths covered in wet fallen leaves, security advice. Contact your housing 16
provider if you are struggling with the upkeep of your home.
Sankey Street, Warrington WA1 1SR
If you are a home owner and your Repairs and home improvements home is in need of major structural repairs you may be able to apply for if you are a homeowner financial assistance from Warrington Warrington Home Information and Borough Council. This financial help Improvement Agency (WHiA) is discretionary and dependent on WHiA support older and disabled people funding being available. This is not a to keep their homes in good repair, helping grant and the money would have to be with improvements to make sure they paid back if you sold your home. For remain healthy, warm, safe and secure. more information contact private sector WHiA have developed a range of services, housing, telephone: 01925 248483. some of which are free and some which Equipment and minor/ may carry a small fee. These include: • Handyperson service to do small jobs around the home and garden • Small adaptations such as grab rails or fitting a key safe • Free and impartial advice about home improvements and repairs
major adaptations
Equipment or adaptations can make a real difference to your ability to live independently if you are having difficulty managing at home. For more information see page 7.
Disabled facilities grant (DFG)
The disabled facilities grant is a • Trusted and vetted contractors to carry mandatory but means tested grant, administered by the council’s private out the work sector housing team. The grant is • Garden maintenance service intended to help older and disabled • Emergency repairs, from a dripping tap people to live as comfortably and independently as possible in their own to a new roof homes through adaptations to their • Technical and financial advice home. The council will need to make an assessment of your needs and of • Funding options your finances to see if you are eligible • Support through grant application processes for help. Contact the council on WHiA can help with decorating, plumbing 01925 248483 and heating, bathroom adaptations and WHiA can help you to apply for a DFG, building works, roofing, electrics, paths, they can also make arrangements for fencing and much more. work to be carried out by approved Telephone: 01925 246812, contractors if you are not eligible for a email: whia@wha.org.uk, website: DFG or for those who wish to undertake adaptations privately. whia.org.uk or visit The Gateway, 85-101 17
Housing continued Other sources of finance
organisation who will direct people to
Various organisations and employers have benevolent funds available to ex-employees or those who worked in specific trades. If you were in the armed forces grants for repairs and adaptations may also be available from SSAFA (Soldiers, Sailors, Airmen and Families Association), telephone: 01942 679822 or 0161 7284809, or the Royal British Legion, telephone: 0808 802 8080.
accredited members who are regulated by the financial services authority. Telephone: 0845 3032909, email: admin@societyoflaterlifeadvisers.co.uk.
Equity release may help older home owners to generate income or a lump sum which could be used to fund improvements to make homes more suitable or comfortable. It is highly recommended that you seek legal and financial advice before pursuing this option, possibly via SOLLA (Society of Later Life Advisers), a not for profit
If you are on a low income you may be entitled to claim either housing or council tax benefit, the benefit service will be able to help and advise about this. See page 31 for more information.
Our aim is to promote independence and wellbeing to enable individuals to remain within their home environment.
Serving our Local Community with Fresh Meals
• Personal Care / Safe and Well • Direct Care • Palliative / Continuing Care • Medication • Meal Preparation • Domestic / Shopping Service • Night Sit / Sleep Service • Social activities/Sitting service
Our customer service team are waiting to help you with any enquiries, questions or help you place your order. We are here for you, because of you, and inspired by you.
Mobile Meals Warrington Ltd Tel: 01925 357737
181 Padgate Lane, Warrington, Cheshire WA1 3SW Tel: 01925 652800 www.nightingaleswarrington.co.uk
Email: mmwarrington@mail.com www.mobilemealswarrington.com
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Warrington Borough Council make every effort to ensure that the information which we provide about registered care homes is correct.
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Carers A carer is someone who, without also tell you about how to access a free payment, provides care and support to leisure card. a partner, relative or friend who could • Warrington Borough Council provides not manage without it. training to carers on subjects such as Assessing your wellbeing safer moving and handling, healthy eating and emergency first aid As a carer, you may be able to get more help so that you can carry on caring • The carers emergency card is a free and looking after your own wellbeing. service that lets you record what action You are entitled to a carer’s assessment would need to be taken for the person which can be arranged by Warrington you care for should an emergency Borough Council’s First Response Team. occur and you were unable to provide The carer’s assessment will look at the support. In case of emergency , different ways that caring affects your a telephone call can be made to life and work out how you can carry on Warrington Borough Council to activate doing the things that are important to you your agreed emergency plan (such as and your family. Your physical, mental contacting a relative for help) and emotional wellbeing will be at the Carer support groups heart of this assessment. We may also • Wired Adult and Young Carers advise you on or provide appropriate Services. 86, Sankey Street, services and support groups in your area. Warrington, WA1 1SG. Tel: 01925 Advice and support on health 633492 or Freephone: 0800 7316941. and wellbeing wired.me.uk Caring can often have a negative impact • The Alzheimer’s Society, on a carer’s physical and emotional Tannery Court, Tanners Lane, health and wellbeing. If you think any Warrington, WA2 7NA aspect of your caring responsibilities Telephone 01925 572239 is having an impact on your health you should contact your GP. However, other For more information about services support is available and includes: and support for carers, please contact the First Response Team. Website: • Advice, equipment and support from warrington.gov.uk/healthsocialcare the council’s occupational therapists Telephone: 01925 443322 around ‘safer handling’ if your caring role involves manual tasks • Wired Adult and Young Carers Services Warrington hold regular events which provide advice and focus on improving carers emotional wellbeing. They can 19
Email: churchhouse@akaricare.co.uk Website: www.akaricare.co.uk
Church House Care Home Coole Lane, Austerson, Nantwich î ś Tel: 01270 625 484 Our home provides residential and respite care for elderly people with physical frailty and disabilities, as well as those in short or long term convalescence. Our home accommodates 43 residents in 40 single and 2 shared rooms (17 en-suite). Residents may bring their own furniture. Activities are arranged. Long stay/short stay and respite available.
Church Lane, Grappenhall, Warrington, WA4 3EP
Tel: 01925 604611
Email: info@theoldrectorynursinghome.com www.theoldrectorynursinghome.com
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Keeping yourself safe from harm We all take risks everyday and we can usually manage them very well. Unfortunately some adults are more at risk of neglect or abuse than others. When managing your own care needs or letting new people into your life, it is important to consider possible risks, no matter how small, and to have a plan on how to manage those risks.
support groups • Make sure there is someone you trust who knows your wishes and who you can talk to if you need to • Check the ID badge of people who come to your home. If you are worried do not let people inside your home • If you are suffering from abuse keep notes about what is happening There are different ways people can be • Make sure you do not rely on one abused or harmed, such as financially, person only to support or care for you. physically, sexually or psychologically. Gather a few people around you to help People can also be neglected. Abuse can watch over your safety happen anywhere, even in a person’s own • If you receive care in your own home home, nursing home or a hospital. There or you live in a care home and you are are four main ways you can reduce the worried about any aspect of your care risk of being abused or harmed. These or treatment, please do not stay silent. are: knowing your rights, thinking ahead Make a complaint or speak to someone and protecting yourself, being aware of you trust. If no one visits you, you could local services, support and information talk to a professional or voluntary visitor, and speaking up if you have concerns. for example the chiropodist or hairdresser You have a right: • If you feel uncomfortable with the way • to be safe from abuse someone gives you personal care or the way someone touches you tell • to be treated fairly and with respect someone you trust (this can be your • to say what care you do or do not want doctor, friend or social worker) • to be given information about your care • If you are employing a personal assistant • to be involved in making decisions make sure you obtain a Disclosure and about your care and your life Barring Services check. This checks Some examples of how you can stay whether an individual is banned from safe and protect yourself are: working with someone with care and support needs The council will organise this • Never give your bank details or pin for you. Telephone 01925 442609 or 442063 number to anyone • Never sign anything you are not sure Remember, abuse is not your fault. If you about or you don’t understand what are being neglected or abused (or you it is about suspect someone you know may be), please report it to the safeguarding services. • Keep any money or valuables you have at home locked away The safeguarding services are here • Do not isolate yourself. Try joining to support and protect you, whether social services organise your care or local groups or activities or seek out 21
Keeping yourself safe from harm continued you purchase the care yourself. You will be listened to and taken seriously. Your views and wishes will be respected so that wherever possible you are supported to live life your way, with dignity and free from abuse.
Become a member of Warrington Consumer Alert Network. It can keep you updated on rogue traders and other local consumer safety issues
Safeguarding services:
Refuge Independent Domestic Violence Advocates (IDVA) Telephone: 01925 243359 Email: warringtonidvaservice@refuge.org.uk Support, information and options to women and men who live in Warrington and are at risk from domestic abuse
Care Quality Commission (CQC) Telephone: 03000 616161
First Response Team. Telephone: 01925 443322 Out of hours: 01925 444400 To use the safeguarding process and obtain support Police – Telephone: 101 In cases of immediate harm or danger call the police straight away on 999
For further information and guidance please visit the council website at warrington.gov.uk/healthsocialcare
iCAN – Telephone: 01925 442658
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Heathside Mews & Heathside Quality Residential Care for Older People and Older People with Dementia We offer • A flexible, supportive and positive environment • A service that recognises your needs, choices, abilities and dreams • Opportunity for you to engage in interesting and meaningful pastimes • A choice of modern and spacious or traditional and cosy accommodation Seeing the • A superb location in the heart of Penketh set within beautiful O pportunities landscaped gardens Most of all an excellent reputation in person centred support Warrington Community Living is a not for profit organisation with strong values, we promise to support your rights, your well-being and help you thrive. Warrington Community Living | The Gateway | 89 Sankey Street | Warrington | WA1 1SR
Tel: 01925 246870 | Email: hello@wcliving.org.uk | www.wcliving.org.uk
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to Make a Positive Difference
Moving home Moving home in later life can be quite daunting but may prove a better option if you are struggling with managing your home and garden or are paying expensive bills. Various options may be worth consideration, such as a smaller property, single storey or with essential facilities on one level, fewer steps, on a bus route and so on. If you are a RSL (housing association) tenant you could ask to move to a smaller or previously adapted property which may better suit your long term housing needs.
with up to 24 hour support if required. Housing with care can be an alternative to residential or nursing care and is also known as extra care sheltered housing or very sheltered housing. Ryfields village, for example, provides extra care alongside community facilities and social activities. Residents have the comfort of knowing support is available should their needs change over time. Extra Care Housing Schemes The following four housing schemes all provide home care and support within an extra care housing environment for older people, older people with a learning disability and older people with mental health needs with the aim of enabling service users to remain in their own home; living as independently as possible. For each scheme the level and nature of the care support will be determined through both the council’s and the provider’s assessment and support planning procedures on an individual basis for all service users.
Sheltered/retirement housing Sheltered/retirement housing is either purpose built flats or a group of bungalows or flats. Homes are usually only offered to people over the age of 55. In most schemes, a manager can be contacted via an alarm system from the person’s home, to provide help if there is an emergency. If the manager is not on site this often links to a social alarm system, such as Carecall. Some scheme managers may offer additional support including making regular checks on your well-being, liaising with your local doctor and your relatives and managing the day-to-day running of the accommodation. Normally, scheme managers do not provide care services for residents or carry out tasks like shopping or cleaning.
For general enquiries about any of these schemes please visit catalystchoices. co.uk or phone 01925 430327. Broomfields Extra Care Housing Scheme, Bridge Lane, Appleton, Warrington, WA4 3AT Mosslands Extra Care Housing Scheme, Gorse Covert, Risley, Warrington, WA3 6UW
Housing with care (extra care)
Referral enquiries should go through Your Housing Group.
Housing with care is similar to sheltered/retirement housing but often offers a greater level of personal care,
Sankey Manor Extra Care Housing Scheme, Vine Crescent, Great Sankey, Warrington, WA5 3BE 24
Woolston Hall Extra Care Housing Scheme, Hall Road, Woolston, Warrington, WA1 4PB Retirement Village
or not for profit organisations. Care homes can provide different levels of care, this is also known as the residential homes registration, for example:
Ryfields Retirement Village, Arena Gardens, Residential homes Orford, Warrington, Cheshire WA2 7GB Residential homes provide personal care to people in a homely environment. Ryfields Village is home to over 270 older Many of the homes are purpose built people (aged 55 and over) living in their to meet the needs of the people they own flats and bungalows with additional provide care for. All homes have single communal facilities such as a restaurant bedroom accommodation, facilities and bar, a shop and a gym and many for making drinks and snacks, and other resources. All of the residents are family and friends are welcome to able to call upon Warrington Community visit. Some also have double rooms Living’s on-site team for emergency for couples. Standard residential care support as well as their regular care and provides accommodation, meals and support packages. assistance with personal care whenever For general enquiries please contact the need arises over a 24 hour period. Warrington Community Living, hello@ If the person has any nursing needs, wcliving.org.uk tel 01925 246 870. assistance may be provided by the district nursing service visiting whenever Supported housing they are needed. ‘High dependency’ Occasionally needs cannot be fully met residential care indicates additional in standard accommodation. A range moving and handling needs such as of accommodation is available that requiring a hoist to transfer. is specially designed for people with Elderly Mentally Infirm (EMI) particular care and support needs, while ensuring that they can continue to live in residential homes their local community. This may include people with complex physical, sensory or mental health needs. Different types of care home Residential care is where a number of people live together and are cared for by trained staff. Care homes provide 24 hour support to people who can no longer be supported in their own home or in any other setting. They are independently run by a variety of private
EMI residential homes provide the same service as residential homes but specialise in the needs of people with mental ill health, such as dementia. Nursing homes Nursing homes have qualified nurses to provide care to people with specific nursing care needs, injury or infirmity. It is the availability of full time nursing care which makes them different from residential homes. 25
Moving home continued Elderly Mentally Infirm (EMI) nursing homes
expensive home than adult social care would normally pay for and your money runs out, you may have to move to a different home if your family cannot pay the additional cost in the future.
EMI nursing home provide the same service as nursing homes but specialise in the needs of people who have more complex mental health problems, such as a progressed dementia.
Getting advice that’s right for you If you have savings or a property, it may be that you will need to fund your own care. If so you should seek independent financial advice and consider checking if the adviser is a member of the Society of Later Life Advisers (SOLLA). They are specialists in the financial needs of older people and have taken steps to become independently accredited which can offer added reassurance. SOLLA members will help you with the practical help and guidance needed to make the right choices at the right time about some of the most important financial decisions you may ever make. Telephone: 0843 303 909, website: societyoflaterlifeadvisers.co.uk
Paying for residential and nursing care if you own a property or land Will I need to pay for my care in a residential or nursing home? You will usually have to pay something towards your care in a residential or nursing home. For many people this may mean that a significant amount of you income will be used to pay the fees. You will not need to pay for the nursing element of any care you receive as this will be paid for by the NHS. What are the fees for and why do they seem so expensive? A home’s fees cover all accommodation costs and utility costs, food, social activities and care costs. There are also national quality standards which can mean homeowners having to spend money to make sure that they meet the standards.
What help can I get from adult social services to pay for my care home fees?
Am I eligible for financial support if I make my own arrangements for residential or nursing care?
Adult social services must have carried out an assessment and arranged for you to be cared for in a care home. The amount of help we can give you depends on your capital (things that you own such as savings, premium bonds and your house) and your income (money you get regularly such as your pension).
If you decide to make your own arrangements, you will have to pay all of the home’s fees. It is advisable to consider the cost of the care home’s fees at the time of choosing your home. This is because if you choose a more 26
Rules about capital or savings
• What happens if I own my own home?
If you have more than £23,250 capital, the law says that you can afford to pay all the residential or nursing home fees yourself. If you have capital or savings less than £23,250, you will be assessed for paying a contribution to your care based on your income and capital. If you would like to find out how much you may have to contribute towards your care costs, our online calculator can give an estimated amount carecalculator.warrington.gov.uk
• How will moving affect my welfare benefits?
Rules about income
You can find more information on the council’s adult social care website: warrington.gov.uk/healthsocialcare or contact the First Response Team. Telephone: 01925 443322.
If you are receiving assistance from the council to pay your care home fees, you will still get a weekly allowance of at least £24.90, which comes from your welfare benefits. It is money you can spend, as you want - for example on toiletries, newspapers and stamps. It is likely that you will need to use most of the rest of your income to pay the home’s fees. If you have made additional provision for your retirement by a private pension or savings we will disregard a small proportion of it so that you will receive a higher personal allowance while in residential care than someone who has made no extra provision for their retirement.
• What services do my fees pay for? • What happens if I choose a more expensive home than the council would normally pay for? • How will I pay the fees? • What if a person I am helping to go into residential care is unable to manage their own finances?
Age UK also provide a comprehensive series of factsheets on a range of topics, including moving into a care home. These are available at ageuk.org.uk
Need help getting the best from your care? Have any care experiences to share? Health and care needs, but don’t know where to go? Contact Healthwatch Warrington - we’re in the know!
Further information about moving into residential or nursing care If you are considering moving into nursing or residential accommodation, it can seem like there is a great deal to think about and it may be quite daunting. Some of the questions you may have thought about could include:
To talk to us, call 01925 246 893 or email us at contact@healthwatchwarrington.co.uk For more information visit our website www.healthwatchwarrington.co.uk
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Moving home continued Questions to ask when visiting a prospective home (A suggested list of questions to ask and things to look for when choosing a care home) Section 1: Transport, fees and conditions 1.1 Will your family and friends find the home easy to get to?
Yes/No
1.2 How much are the fees?
ÂŁ
1.3 Can you have a short stay in the home to see if you like it?
Yes/No
1.4 Will you be given a written statement for what the home will do for you if you live there?
Yes/No
Section 2: Accommodation 2.1 Are there communal sitting rooms both with and without TV?
Yes/No
2.2 Do you like the furniture and decoration of the home?
Yes/No
2.3 Is there a separate dining room?
Yes/No
2.4 Are doors and corridors wide enough for wheelchairs, right through the home and to the outside?
Yes/No
2.5 Are handrails provided in hallways, corridors and stairs?
Yes/No
2.6 Is a lift or stair lift provided to the upper floors? Could you use it? Yes/No 2.7 Are the bathrooms near to the rooms?
Yes/No
2.8 Are the bathrooms adapted to help people get in and out of the bath?
Yes/No
2.9 Will you have to share a bathroom?
Yes/No
2.10 Are there both showers and baths available for you to choose from?
Yes/No
2.11 Is the call-bell system easy for you to use whenever you might need it?
Yes/No
2.12 Do all residents have a bedside light that is easy to use?
Yes/No
2.13 Can you adjust the heating in the bedroom easily?
Yes/No
2.14 Can you open the window if you want to?
Yes/No
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Section 3: Catering 3.1 What are the mealtimes? o Breakfast o Lunch/Dinner o Dinner/Tea 3.2 What happens if you want a meal or a snack at another time? 3.3 How wide is the choice of menu at each meal? o Set meal o Choice of two meals o Choice of three meals o More than three choices 3.4 Do you like the meals that are on offer?
Yes/No
Section 4: Visitors 4.1 Are your visitors provided with a drink?
Yes/No
4.2 Are your visitors welcome to join you for a meal?
Yes/No
Section 5: Daily living 5.1 Can you choose when you get up and when you go to bed each day?
Yes/No
5.2 What is the variety of activities and outings offered each week?
Yes/No
5.3 Is the home equipped for people who cannot see or hear very well, for example with loop systems and good lighting?
Yes/No
5.4 Do the residents appear active, sociable and happy?
Yes/No
5.5 Will the home charge extra for accompanied visits to the GP or hospital?
Yes/No
5.6 Are the laundry and room cleaning arrangements to your liking?
Yes/No
5.7 Are there smoking and no-smoking areas?
Yes/No
Section 6: Staff 6.1 Are the staff clean, tidy, cheerful and helpful?
Yes/No
6.2 Do people such as chiropodists, hairdressers, opticians and dentists visit the home regularly?
Yes/No
6.3 Is there a residents committee which meets regularly?
Yes/No
6.4 Is there a residents notice board with up to date and interesting information on it?
Yes/No
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Benefits information Personal Independence Payment (PIP)
disability. To qualify for the higher rate you will need to explain that you have night Personal Independence Payment (PIP) replaced Disability Living Allowance (DLA) time care and/or supervision needs. For further information: call the Attendance from 8 April 2013. It applies to all new Allowance Helpline on telephone 0345 claimants aged 16 to 64. PIP is gradually replacing DLA for existing claimants aged 605 6055; textphone 0345 604 5312; or 16 to 64, even for those with an indefinite apply online at gov.uk Warrington Borough Council or lifetime DLA award. benefit service PIP is designed to help people meet the extra costs that come from having a long- If you are on a low income you may be term health condition or disability. By long- entitled to claim either housing benefit or term condition this usually means ill-health council tax support. The benefit service will be able to help and advise about this. or disability that is expected to last 12 The amount of benefit you get will depend months or longer. on your income and who lives with you. PIP is made up of two parts You cannot get these benefits if you have (components), a ‘Daily Living’ component savings of more than £16,000 (unless you and a ‘Mobility’ component. Each are receiving guarantee credit). However, component will have two rates: standard we ignore any savings below £6,000. and enhanced. PIP isn’t affected by We also ignore any war pensions or war income or savings, it’s not taxable and widows’ pensions. people can get it whether they’re in or Housing benefit out of work. Housing benefit helps people who live in There are special rules that allow people rented accommodation pay their rent. You who are terminally ill to get help quickly can make a claim for housing benefit if when they claim PIP. You can find out you are not claiming Universal Credit, or about these rules via the contacts below. are of pensionable age and: To start a claim for PIP, call DWP on 0800 • you pay rent to a housing 917 2222 or textphone 0800 917 7777 or association (this includes Golden visit gov.uk/pip for more information about Gates Housing Trust) how to claim. • you pay rent to a private landlord • you pay rent for a mobile home/caravan/ Attendance allowance houseboat and or mooring/site fees This is a tax free benefit for people aged • you pay part rent and part mortgage – 65 or over who need help with their shared ownership. We can help with own personal care because they have the rent. a physical disability or mental health difficulty. It is not means tested and is paid Council tax support at either a lower or higher rate, depending Council tax support helps people on low incomes to pay their council tax bill. on the level of care you need due to your 30
There are several ways to make a claim Other benefits for these benefits: Depending upon your age and personal • The easiest way to claim these benefits circumstances you may be entitled to other welfare benefits, including is to fill our form in online. You can find universal credit, pension credit and carers the form at the benefits page of our allowance. More information is available at website warrington.gov.uk/benefits gov.uk. Free local information and advice • You can also collect a form by calling is available from Warrington Citizens in at Contact Warrington, 26-30 Advice Bureau (CAB), Horsemarket Street or telephone us on The Gateway, Sankey Street, Warrington (01925) 443322 WA1 1SR (Tel: 01925 246994)
Additional useful contacts Age UK Mid-Mersey Warrington Hub, Unit 10, 14 Sankey Street, Warrington, WA1 1TD Tel: 01925 244645 Email: enquiries@aukmm.org.uk Web: ageuk.org/midmersey/
Birchwood Citizens Advice Bureau 99 Dewhurst Road, Birchwood, Warrington, WA3 7PG Tel: 01925 824952
Armed Forces Community Support The Hub is a ‘one stop shop’ which Jobcentre Plus supports Warrington’s Armed Forces Nolan House, 10 Mersey Street, community, including all serving Warrington, WA1 2BL personnel, reservists, early service Tel: 0845 604 3719 leavers, veterans and their families. Textphone: 01925 785471 Located at the Gateway, Sankey Street, Web: gov.uk Warrington, the Hub draws together LGBT Warrington service providers, agencies, organisations Email: info@lgbtwarrington.co.uk and charities with a wealth of experience Web: http://warringtonlgbt.wixsite.com/lgbt who can assist military personnel with Skype number: 0161 408 5428 housing, welfare, employment and training, mentoring, counselling, debt Warrington Citizens Advice Bureau advice, stress and illness. The Gateway, 85 - 101 Sankey Street, Tel: 01925 246955 Warrington, WA1 1SR Email: thehub@armedforcessupport.org Tel: 01925 246994
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Having a voice Advocacy
(OPEG) is the umbrella group in Warrington for older people’s resident and community groups, social groups and individuals, regardless of race, religion, gender or sexual orientation, acting as a voice for all older people in neighbourhoods and across the town. OPEG works in partnership with the statutory services and other organisations to empower older people to get involved and influence the planning and delivery of services in Warrington.
Advocacy enables people who find it difficult or lack the confidence to speak up, to express their views, exercise their rights and make informed choices. The Speak Up Together Advocacy Hub is jointly commissioned by the council and Warrington Clinical Commissioning Group. They provide: • Independent Mental Capacity Advocacy (IMCA) • Paid Relevant Persons Representative (RPA) • Independent Mental Health Advocacy (IMHA) • Care Act Advocacy • Parent Advocacy (Child protection and family care proceedings) • Preventative Advocacy (Non-statutory generic) • Self-Advocacy
OPEG meet in The Gateway, 85 – 101 Sankey Street, Warrington, WA1 1SR. If you would like more information telephone: 01925 246966 or email: opegwarrington@googlemail.com Warrington Carers’ Centre (Wired) provides a focal point for carers in Warrington. The service provides information, advice and support and gives carers a chance to influence local services for carers. Visit wired.me.uk. Wired can be contacted by: phone -01925 633 492; text: 07912 581 868; or email: wcsadmin1@wired.me.uk
The hub is based at The Gateway, Sankey Street. They can be contacted on 01925 246 888 or by email at info@speakuptogether.org.uk
Make your experience count
The Older People’s Engagement Group
concerns to the member of staff with
Warrington Borough Council is committed to providing high standards of service and Advice, support and representation we need feedback about our services. Warrington Disability Partnership (WDP) is You can help us to do this by telling us an independent, user led Social Enterprise that actively promotes independent living by when we do things well or badly and by suggesting ways to improve services. The providing information on peer counselling, best way for us to make improvements is housing, equipment, personal assistance, transport, access, employment, education, to listen to what you have to say and learn from it. Your comments, good and bad, will training and other services. They can be be welcomed. contacted at the Centre for Independent Living, Beaufort Street, Warrington WA5 Making a complaint if you receive a social 1BA, by telephone on 01925 240064 or by care service arranged by the council. e-mail at info@disabilitypartnership.org.uk . You should start by explaining your
32
Healthwatch Warrington Healthwatch Warrington gives you the opportunity to influence your local health and care services. Anyone can get involved, and it has been set up to make sure that people in the area get the health and social If you are still not satisfied you may ask for services they need. the matter to be investigated as a formal Healthwatch Warrington wants to hear about your experiences of health complaint. For this you should contact and social services and your ideas for either the manager of the service or the improvements or changes. Healthwatch adult social care quality monitoring officer has the power to implement changes in on telephone: 01925 443322 your local services; how they are planned, What can I do if I have arranged my designed and delivered. own care? Tell them your views by phone on You can contact the Local Government 01925 246893 emailing Ombudsman. They will consider all contact@healthwatchwarrington.co.uk complaints regardless of how the care has or using the online form at been funded. Their job is to investigate healthwatchwarrington.co.uk complaints in a fair and independent way. If you have any comments about this guide In most cases they will only consider a complaint once the care provider has been that would help shape and improve future given a reasonable opportunity to deal with editions please let us know. E-mail: asc@warrington.gov.uk the situation. It is a free service. Telephone: 01925 443322 Telephone: 0300 061 0614 Opportunities for volunteering Fax: 024 7682 0001 Volunteering is about giving your time to a Text ‘call back’ to 0762 481 1595 for the good cause. You don’t get paid, but you do Text Relay service (formerly Typetalk) get the chance to use your talents, develop Contacting the Care Quality Commission new skills, and experience the pleasure Complaints about services that are that comes from making a real difference registered with the Care Quality to other people’s lives, as well as your own. Commission (CQC) can be discussed Volunteering is also a great opportunity to by calling their customer services unit. meet new people and make new friends, Services that are registered with the CQC there are many different volunteer roles are care homes and agencies that provide available in Warrington from befriending and care in your own home. For information support to helping out behind the scenes. about registered providers in Warrington To find out more contact Warrington contact the CQC customer services unit, Voluntary Action on 01925 246880 or visit telephone: 03000 616161. warringtonva.org.uk whom you are in direct contact. If that is not possible, or if you are still not happy, you should ask to speak to that person’s manager or the quality monitoring officer. Most problems can be sorted out in a straightforward way, through discussion.
33
Residential and nursing homes Name
Address
Applecourt Care Home (DRB Healthcare) Arlington House (GNR Care Ltd)
76 Church Street Warrington WA1 2TH 88 Ackers Road Stockton Heath Warrington WA4 2EA Loushers Lane Warrington WA4 6RX Egerton Street Howley Warrington WA1 2DF
Belong Warrington (CLS Care services) Birch Court Nursing and Residential Home (BUPA ANS Care Home) Brampton Lodge (Care Concepts Limited) Brookfield Retirement Home Callands Care Home (HC-One Ltd) Cheshire Grange (Barchester Homes Ltd) Gainsborough House (London & Manchester Healthcare Ltd) Green Park Care Home (Orchard Care Homes) Heathercroft Care Home (Ashberry Healthcare) Heathfield Residential Home for Elderly Ladies
Telephone/Fax
Registration Contact Name Tel: 01925 240245 Sharon Moss Care home Fax: 01925 240123 with nursing
Tel: 01925 267576 Rose Jewell Fax: 01925 267576
Care home only
Tel: 01925 593800 Janine Fax: 01925 593888 Curwell
Care home with nursing
Tel: 01925 573772 Annette Fax: 01925 240158 Moore
Care home with nursing
Bridge Lane Appleton Warrington WA4 3AH Brookfield Road Lymm Warrington WA13 0PZ Callands Road Callands Warrington WA5 9TS Booths Hill Road Lymm, Warrington WA13 0EG 8 Gainsborough Road Warrington WA4 6BZ
Tel: 01925 606780 Debbie Fax: 01925 212887 Davidson
Care home with nursing
Tel: 01925 755363 Sarah Nolan Fax: 01925 753764
Care home with nursing
Tel: 01925 244233 Suzanne Fax: 01925 413433 Pearson
Care home with nursing
Tel: 01925 750670 Alison Fax: 01925 753691 Kenney
Care home with nursing
Southwold Crescent (Off Stocks Lane) Great Sankey Warrington WA5 3JS Longbarn Lane Woolston Warrington WA1 4QB 22 Alexandra Road Grappenhall Warrington WA4 2EL
Tel: 01925 791121 Colette Fax: 01925 791140 Manning
Tel: 01925 241479 Aileen Kamal- Nursing Fax: 01925 576962 Eddine home/EMI nursing Care home with nursing
Tel: 01925 813330 Maria Percival Care home Fax: 01925 818278 with nursing
Tel: 01925 602195 Glenys Young Care home Fax: 01925 211648 only
34
Name
Address
Contact Name Heathside Honiton Way Tel: 01925 722109 Sarah (Warrington Penketh Warrington Fax: 01925 721664 Gardner Community Living) WA5 2EY
Registration
Heathside Honiton Way Tel: 01925 790596 Sarah (Warrington Penketh Warrington Fax: 01925 791093 Gardner Community Living) WA5 2EY
Care home only
High Peak Care Home (Embrace (UK) Ltd.)
Main Lane Kenyon Warrington WA3 4AZ
Care home with nursing
Holcroft Grange Residential Home (Croftwood Care)
Jackson Avenue Tel: 01925 766488 Shirley Paton Care home Culcheth Warrington Fax: 01925 766582 only WA3 4DZ
Keate House
Brookfield Road Lymm Cheshire WA13 0QL
Tel: 01925 752091 Diane Fax: 01925 754022 Clarkson
Lodge Lane Nursing Home (Warrington Community Living) Meadow View Care Home (Ashberry Healthcare)
10A Lodge Lane Bewsey Warrington WA5 0AG
Specialist Tel: 01925 418501 Jacqueline Fax: 01925 638768 Wray Lindsay mental health nursing home
Finlay Avenue off Ditchfield Road Penketh Warrington WA5 2PN Radcliffe Meadows Off Twiss Green (Warrington Lane, Culcheth Community Living) Warrington WA3 4DJ
Rosevilla Residential Home
Penkford Lane Collins Green Burtonwood Warrington WA5 4EE St Mary’s Penny Lane Collins Continuing Green Burtonwood Care Home Warrington (Marantomark Ltd) WA5 4DS St Oswald’s 12 Golborne Road Care Home Winwick Warrington (Brighterkind) WA2 8SZ
Telephone/Fax
Tel: 01925 764081 Sharon Fax: 01925 768888 Brennan
Care home only
Care home only
Tel: 01925 791180 Helen Caul Fax: 01925 728730
Care home with nursing
Tel: 01925 765550 Caroline Fax: 01925 767636 Davies
Tel: 01925 228637 Cheryl Myers Fax: 01925 594122
Specialist learning disability nursing home Care home with nursing
Tel: 01925 294850 Debbie Fax: 01925 294855 Wareing
Care home with nursing
Tel: 01925 656337 Carol Hope Fax: 01925 573113
Care home with nursing
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Residential and nursing homes continued Name
Address
Summerville Nursing Home (BUPA ANS Homes Ltd) Thelwall Grange (Staffordshire Care Ltd) The Old Rectory Private Nursing Home The Old Vicarage Private & Residential Nursing Home (Harbour Healthcare) Three Bridges Care Home (Orchard Care Homes) Three Elms Residential Home (Minster Care) U & I Care Home
Hill Top Road Grappenhall Warrington WA4 2EF Weaste Lane Thelwall Warrington WA4 3JJ Church Lane Grappenhall Warrington WA4 3EP Fir Tree Lane Burtonwood Warrington WA5 4NN Nook Lane Latchford Warrington WA4 1NT Station Road Penketh Warrington WA5 2UG 15 Archers Green Kingswood Warrington WA5 7XS
Victoria House
27 Victoria Road Grappenhall Warrington WA4 2EN Westleigh House 109 Walton Road (Warrington Stockton Heath Community Living) Warrington WA4 6NR Westvale House (Barchester Homes) Westy Hall (Croftwood Care)
Telephone/Fax
Registration Contact Name Tel: 01925 265865 Diane Care home Fax: 01925 212620 Hollingsworth
Tel: 01925 756898 Carol Everton Care home Fax: 01925 756668 Tel: 01925 604611 Elizabeth Fax: 01925 269000 Eyes
Care home with nursing
Tel: 01925 229944 Diane Bailey Fax: 01925 290092
Care home with nursing
Tel: 01925 418059 Val Marsden Fax: 01925 414818
Care home with nursing
Tel: 01925 723274 Lyndsey Fax: 01925 791985 O’Neil
Care home only
Tel: 01925 712908 Samina Khan Learning Fax: 01925 210736 disability care home only for adults (1864) and older people (over 65) Tel: 01925 602453 Jacqui Hickey Care home Fax: 01530 245588 with nursing Mobile: 07852 271290 Tel: 01915 268729 Michelle Wray Specialist Fax: 01925 213861 mental health nursing home Tel: 01925 571266 Katie Bond Care home Fax: 01925 413438 with nursing
Old Hall Road Old Hall Warrington WA5 9PA Marsden Avenue Tel: 01925 637948 Katya Lyon Latchford Warrington Fax: 01925 651420 WA4 1UB 36
Care home with nursing
Equipment that can help you stay safe and independent at home Telecare equipment can sense risks such as smoke, floods and gas leaks, can remind you to take pills and even call for help if you fall. It can be linked to a 24 hour response centre or notify a carer in your own home.
For more information or to access the service telephone 01925 444239
37
38
Day Care Centre
For further information please contact Debbie Davison on 01925 606 780 or email debbie@careconcepts.co.uk
We can now provide a flexible package of care which can include half or full days in our day care centre. Transport and meals are provided and access can be made to the chiropodist and hairdresser who visit. General health checks and activities are also provided.
Rated Good by CQC
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• Half days • Full days • Meals • Transport • Outings • Hairdressing • Chiropody • Bathing service
Meadow View
Care Home
RESIDENTIAL AND SPECIALIST DEMENTIA CARE
Heathercroft Care Home
H
eathercroft Care Home is a purpose built care home set in its own grounds in the Woolston area of Warrington.
Providing the highest standard of Residential and Dementia care in a homely and loving Atmosphere To arrange a visit please contact our manager, Helen Caul on 01925 791180 Finlay Avenue, Penketh, Warrington WA5 2PN www.ashberry.net
The Registered provider is Ashberry Healthcare Limited. The Home provides Nursing and Personal care for 89 older people. It is on a main bus route and has easy access to local shops, churches and a library. Heathercroft has 64 single bedrooms on the General Nursing and Residential unit and 25 single bedrooms in Ashberry House, specialising in Care of Elderly with Dementia. To arrange a visit please contact Caron Ratcliffe, on 01925 813330. Heathercroft Care Home, Longbarn Lane, Woolston, Warrington WA1 4QB www.ashberry.net Designed and published by: Octagon Design & Marketing Ltd, Hawks Nest Cottage, Great North Road, Bawtry, DN10 6AB. Tel: 01302 714528.