WINTER 2024
Team BCN Provides Compassionate Care at the 11th Hour Our team goes above and beyond to provide expert,
with a couple that she had spoken with regularly during her
compassionate care at just the right time to our patients and
weekly care calls. When she arrived at the patient’s house, the
families. But we provide more than compassionate healthcare.
husband immediately recognized her voice and thanked her
At Bluegrass Care Navigators, we believe that no one should
for coming to sit with him while his wife passed.
pass alone. Our 11th Hour Volunteer Program epitomizes our commitment to deliver the right care at the right time. These dedicated volunteers are trained to be by the side of patients without family nearby who might otherwise face their final moments alone. “Each one of our patients, they are my friends, and they are my
“This moment made me realize how deeply connected all of our efforts are,” Vicky said. “Everything we do is
important, whether it be volunteering at the 11th hour, making care calls, writing anniversary notes or working
administratively, everything works together to provide
extra support for our families.”
neighbors, and I think we ought to take care of each other,”
After serving as a chaplain for 13 years with BCN in our
Milly Burkhart, a volunteer in our Barbourville region, said.
Cynthiana region, Rick Snyder chose to become an 11th hour
Volunteers in each of our regions choose to answer the call, no matter the time of day, to provide a caring presence when it’s needed most. Jenny Brown, a dedicated 11th-hour volunteer in our Northern Kentucky region, has spent 13 years volunteering with BCN in a variety of ways, but her favorite is 11th hour. For Jenny, these moments are a way to use her own journey for good and a testament to the power of love and companionship at the end of life. “Being able to do this for other people makes me feel that I’m repaying the good things that have been given to me,” Connie Miller, a volunteer in our Frankfort region, said.
volunteer in retirement. For him, it is a way to provide comfort, dignity and a reminder that each person is known and loved. Many volunteers believe this is one of the most meaningful things they have ever done. “I hope others will consider volunteering their time or their resources to support the work we are doing to help make such an important difference for future patients of Bluegrass Care Navigators,” Jill Conway, volunteer in our Hazard region and Director of Provider Strategy and Community Engagement, said. Every day, we bring comfort, dignity, and expert care to patients facing serious illness, but we don’t do it alone - we have you by
Many of our 11th hour volunteers serve in other roles as
our side! Scan this QR code to watch our
well. Vicky Schriml, a volunteer in our Lexington region, sat
volunteers share their amazing stories!