Bethesda Community Services Inc. | Annual Report 2025-2026 by Bethesda Niagara

Annual Report 2025-2026

Administration Office 3280 Schmon Parkway Thorold, ON, L2V 4Y6 Niagara Family Centre 3310 Schmon Parkway Thorold, ON, L2V 4Y6 Adult Services 3950 Fly Rd, Vineland, ON L0R 2C0 Adult Services 550 Fennell Avenue East, Unit 16 A, Hamilton, L8V 4S9 info@bethesdaservices.com 905.684.6918

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Land Acknowledgement Niagara region is situated on treaty land. This land is steeped in the rich history of the First Nations such as the Hatiwendaronk, the Haudenosaunee and the Anishinaabe, including the Mississaugas of the Credit First Nation. There are many First Nations, Métis, and Inuit people from across Turtle Island that live and work in Niagara today. Bethesda stands with all Indigenous people, past and present, in promoting the wise stewardship of the lands on which we live.

Table of Contents Message from Board President and Chief Executive Officer

Bethesda’s Social Media

Mission, Vision and Values

Strategic Direction Update: Adult Clinical and Children and Youth Services

Board of Directors and Senior Leadership

Strategic Direction Update: Adult Services

Partnering for a Common Purpose

Strategic Direction Update: Administration

Thank You to our Local Media

Bethesda’s Highlights: Children and Youth Services

Bethesda’s Highlights: Adult Services

Financial Overview

Bethesda’s Highlights: Adult Clinical Services

Funder Shout Out

Bethesda Foundation Inc.

Bethesda’s Culture

Community of Support

International Impact

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Community Partner Spotlight

Message from Board President and Chief Executive Officer As we reflect on the past year, we are proud of the progress we have made in strengthening our support for people with intellectual and/or developmental disabilities while continuing to expand our commitment to the caregivers who play such a vital role in their lives. For many years, our organization has been dedicated to providing services, programs, and opportunities that help people with intellectual and/or developmental disabilities live meaningful, connected, and fulfilling lives. As the needs of our community continue to evolve, so too has our understanding of the importance of supporting the family members, friends, and caregivers who provide care, advocacy, and encouragement every day. Over the past year, we have focused on developing and strengthening caregiver supports alongside our established services. Through engagement, education, resources, peer connections, and responsive programming, we have worked to better understand caregivers' experiences and create opportunities that help them feel supported, informed, and connected. We recognize that when caregivers are supported, the people they care for, and the broader community, benefit as well. This work Bethesda does is made possible through strong organizational and community collaboration. By partnering with service providers, healthcare professionals, community organizations, government representatives, and other stakeholders, we have continued to build a network of supports that responds to the diverse needs of individuals and families. These partnerships strengthen our collective capacity to address challenges, share expertise, and create more inclusive and accessible communities. The stories and achievements highlighted throughout this report reflect a year of growth, collaboration, and learning. They remind us that meaningful impact is created through relationships—between individuals, families, caregivers, partners, and supporters who share a common goal of helping people thrive. Together, we are building a stronger, more connected future for individuals, families, and communities. Respectfully,

Bill Jackson Board President

Paul McGowan Chief Executive Officer

Mission

Bethesda provides, in the Spirit of Christ, inclusive, collaborative, flexible and holistic supports and services, empowering people to build their personal capacity throughout life.

Vision

An inclusive community of supports and services that inspire, encourage and empower children, youth and adults with intellectual and/or developmental disabilities, and their families, to live their best lives.

Values

Respect and Compassion Diversity, Inclusivity and Choice Collaboration Innovative, Quality Services

Board of Directors and Senior Leadership Board of Directors Thanks to the thoughtful leadership and strong governance of our volunteer Board of Directors, Bethesda is able to stay true to its mission and make a meaningful difference in the lives we serve.

Bill Jackson President

Doug Peters Vice President

Bill is a retired Senior Commissioner for the Immigration and Refugee Board. Bill joined Bethesda’s Board in 1995 and has been the Chair since 2006. Bill has been a prominent supporter of the Developmental Services sector since 1966, he admires the work of the many dedicated staff at Bethesda who are dealing with very challenging situations.

Doug is a professional engineer specializing in infrastructure design and project management, and is the President of Quartek Group Inc. in Niagara. Doug joined the Board in 2009 and enjoys serving on the Nominations and Community Outreach Committees. Doug is passionate about serving people with special needs and supporting challenges that come Bethesda’s way when they are consistent with the organizations mission and vision as there is a need that must be helped.

Cheryl Tyndall Secretary

Kevin Stienstra Treasurer

Cheryl’s education is in Science Laboratory Technology and Biology which led to her career, including quality control, teaching, research and 23 years with the Niagara Parks Commission. Cheryl joined the Board in 2019 and sits on the Community Outreach Committee. Cheryl’s heart for Bethesda stems from her personal experience with an older sister who had special needs from birth.

Kevin is a tax partner in the accounting firm Doanne Grant Thornton LLP and is Chair of the Finance Committee since joining the Board in 2018. Kevin believes in the mission and vision of Bethesda and is passionate about serving and caring for others, especially those who may be less fortunate or vulnerable than ourselves.

Sharron Haberfield Director

Tom Wall Director

Sharron is a financial planner at RBC and works as an advocate, helping other families with financial advice around funding sources. Having previously been on the Board for 6 years, Sharron rejoined the Board of Directors in 2022 and is a member of the Community Outreach Committee. Sharron is passionate about continuing to improve the overall supports and services Video provided to individuals and families, and highlighting Bethesda in the community.

Tom is a lawyer, practicing in the area of business law, and a partner at the law firm Sullivan Mahoney LLP in St. Catharines. Having previously been on the Board for 16 years, Tom rejoined the Board of Directors in 2021. Tom is passionate about Bethesda’s mission and goals, especially helping those in need of our support.

Rick Wiebe Director

Beth Vanstaalduinen Director

Rick is a Senior Manager, Strategic Sourcing with the Canadian Broadcasting Corporation (CBC). Rick joined the Board in 2023 and serves on the Policy Committee. Rick has also served on the Camp Crossroads Board and trusts he can bring his experience working for a crown corporation as he serves on the Bethesda Board.

Beth is a teacher at Althorp Montessori School with a supervisor role. Beth joined the Board in 2021 and is a member of the Community Outreach Committee. Bethesda has held a special place in Beth’s heart from when her son received Intensive Behaviour Intervention (IBI). The time Beth’s son spent at Bethesda greatly impacted her family’s life. Beth recognizes the importance of working with individuals with special needs and joining the Board felt like her way of giving back to the organization that gave so much to her.

Bill Janzen Director

Bill is the co-owner of Lost ‘n Found Yoga in St. Catharines. Bill joined the Board in 2016 and sits on the Finance Committee. Bill believes that the work Bethesda does fills some extremely important needs in our community, having previously experienced Bethesda’s services first hand through supports provided to his son who has Down Syndrome.

Senior Leadership Driven by a deep commitment to our Mission, Vision, and Values, Bethesda is putting its purpose into action each and every day. At the heart of this work is our Senior Leadership team, who guide these efforts with integrity, compassion, and a clear focus on creating meaningful impact.

Paul McGowan Chief Executive Officer

Alyson Wilson Director, Children and Youth Services

Shelley Mercer Director, Adult Services

Margaret Lockhart Director, Administrative Services

Kendra Finlay Director, Adult Clinical Services

Partnering for a Common Purpose

We’ve been able to extend our reach and enhance the innovative, quality services that strengthen our community every day thanks to the support and collaboration of our community partners. Together, we’re building an inclusive community.

Ontario Disability Support Program

Thank You to our Local Media for bringing our stories to the heart of our community. Your support helps us connect with more children, youth, adults, and families, allowing us to offer the vital services and supports they need to thrive and live their best lives.

Bethesda’s Social Media

New YouTube Resources to Support Learning and Everyday Life

Finding reliable information and practical support can make a meaningful difference for people, families, and caregivers. Whether you're looking for guidance, helpful tools, or new ways to learn, Bethesda's refreshed YouTube channel offers a growing library of accessible resources designed to support people at every stage of life. Launched in December 2025, the updated channel reflects Bethesda's commitment to providing quality services, sharing knowledge, and helping people thrive through informative and engaging video content. Explore videos across a range of categories, including: • About Bethesda • Meet Team Bethesda • Children's Resources • Teen Resources • Adult Resources Take a look at the channel to discover resources that may help you—and you might even recognize some of Bethesda's YouTube stars! Be sure to subscribe so you'll receive notifications when new videos are released.

Rolling Out the Red Carpet

The launch of the refreshed channel was celebrated in style, with Bethesda's YouTube stars enjoying a special viewing party complete with the red carpet treatment. The evening featured "bubbly" drinks, personalized swag bags, and a grand entrance worthy of the occasion. Guests also had the opportunity to find their own personalized stars along a Bethesda-inspired "Walk of Fame," making it a memorable celebration of everyone who helped bring the videos to life. For regular updates on what's happening at Bethesda, be sure to follow us on Facebook, Instagram, LinkedIn and YouTube.

Strategic Direction Update Adult Clinical and Children and Youth Services

Expanding the coordination of clinical services between Adult Clinical and Children and Youth Services Supporting Families on the Journey to Adulthood

For many families, the transition from children's services to adult services can feel uncertain and overwhelming. Questions about available supports, eligibility, housing, employment, healthcare, and future planning often arise long before clear answers are easy to find. Bethesda's four-part Transition to Adulthood Workshop Series was created to help bridge that gap by giving caregivers and transition-aged youth (ages 10–17) a welcoming place to learn, ask questions, connect with others, and begin planning for the future with confidence.

Throughout the series, families gain practical tools, expert guidance, and a better understanding of the transition process. Caregivers increase their knowledge of transition-aged youth (TAY) planning, community supports, goal setting, and ways to actively involve their youth in preparing for adulthood. Youth are encouraged to develop SMART goals, build self-advocacy skills, and become active participants in planning their own futures.

Perhaps just as importantly, the workshop creates opportunities for families to connect with others experiencing similar journeys, reinforcing that they are not navigating this transition alone.

One caregiver reflected:

"There are lots of programs to help youth have a better life in the future."

While several participants acknowledge feeling “already behind on planning,” they also describe leaving with a renewed sense of direction and greater confidence in the supports available to them. The Week 3 panel of young adults is especially meaningful, offering lived experience perspectives that inspire hope and reassurance. Caregivers share that hearing these stories help them realize they were "no longer alone" in this journey. By bringing together practical information, community partners, and lived experience, the series is a valuable "one-stop shop" for families, regardless of where they are in their transition journey. It also strengthens caregivers' confidence that Bethesda can provide the tools, resources, and support needed to help their youth successfully transition into adulthood.

Building Confidence for the Future

The four-week workshop series provides practical guidance while helping families better understand what to expect during the transition to adulthood. Each session builds on the previous one, giving participants the knowledge and resources to begin planning with greater confidence.

Week 1: Navigating the Transition to Adulthood The series begins by introducing families to the Transition-Aged Youth (TAY) process within both the community and Bethesda, establishing a strong foundation for the weeks ahead. Guest speaker Katie McKay from Contact Niagara shares valuable insights, while Bethesda's Navigate to Success Youth Group welcomes participants by serving refreshments. This hands-on experience demonstrates how Bethesda supports youth in building confidence, independence, and workplace skills through coaching and practical skills-based opportunities.

Week 2: Community Supports and Goal Setting Families explore available community services and learn how to begin creating personalized plans for their youth's future. Guest speaker Tanner Stranges from Developmental Services Ontario (DSO) guides participants through eligibility, planning, and available supports.

Week 3: Engaging Youth in the Transition Process Young adults share their personal transition journeys, offering honest reflections on goal setting, self-advocacy, and self-determination. Youth are encouraged to attend alongside their caregivers, creating opportunities for meaningful conversations about future goals and aspirations.

Week 4: Introduction to Adult Services The final session introduces families to Bethesda's Adult services, including Passport funding, day and respite programs, healthcare transitions, guardianship, consent, and the process for accessing adult supports. Emily Essig, Caregiver Engagement Therapist with Bethesda’s Adult Clinical Services, introduces her role and invites families to share feedback that will help shape future supports and services.

Going Beyond the Workshops

The impact of the series extends well beyond the four weekly sessions. To ensure families receive ongoing support, the team: • • • • • • • • • • • • • • • • • • • • •

Provides individual consultations and resource guidance. Develops participant workbooks and maintains weekly resource tables. Promotes the workshops through internal partnerships and community events, including local school board initiatives. Coordinates guest speakers and strengthens connections with community partners. Sends personalized follow-up emails after each session with additional resources, including information on inclusive employers and extracurricular opportunities. Continuously adapts the workshop content using participant feedback and interactive tools such as PowerPoint and Mentimeter. Creates ongoing opportunities for participants to stay connected, continue building relationships, and supporting one another beyond the workshop series.

Together, these efforts create more than a workshop series. They equip caregivers with practical knowledge, empower youth to take an active role in planning their futures, foster lasting community connections, and reinforce Bethesda's commitment to walking alongside families as they navigate the transition to adulthood.

"Super! A lot of information." "Fantastic. It's my pleasure to attend this workshop. Very helpful and awesome." "Guest speakers were awesome! Thank you for organizing this." "Loved the speakers. Just wonderful, very inspiring!"

Strategic Direction Update Adult Services

Growing Community Inclusion Options Building Connections, Confidence and Belonging

Throughout the year, people supported by Bethesda embraced new experiences, strengthened friendships, developed skills, and made meaningful contributions within their communities. From volunteering and learning new skills to enjoying recreational activities and advocating for positive change, these opportunities fostered confidence, independence and a greater sense of belonging. Bethesda's Recreation, Day Activities, Passport (including fee-for-service) and group home teams worked together to support people in accessing inclusive community experiences that reflected their individual interests and goals. Progress and opportunities for further community participation are reviewed twice each year as part of each person's Individual Support Plan. Recognizing the importance of lived experience in shaping services, the New Advocacy Champions group was established to elevate the voices of people supported and strengthen their role in program decision-making. See page 74 to learn more about the New Advocacy Champions. In addition, Passport funding continued to help people access community activities that align with their personal goals and interests.

Giving Back to the Community

Volunteering remained a meaningful way for people supported by Bethesda to contribute to their communities while building confidence, developing teamwork and creating connections.

The below shares some community inclusion highlights from Bethesda’s Day Activities during the 2025-26 year.

On April 20, 2025, participants from Schmon Day Activities proudly took part in their second annual St. Catharines Downtown Earth Day volunteer event. Building on the success of the previous year, the group collected even more litter while expanding the area they covered. The day was filled with laughter, friendly challenges and heartfelt appreciation from community members, making the experience both rewarding and memorable. Guided by volunteer Anne, whose encouragement and focus on safety helped ensure everyone could participate with confidence, the group made a visible difference in keeping downtown St. Catharines clean and welcoming for everyone who shops, dines, plays and lives there.

Community service continued throughout the year. Participants from Schmon Day Activities volunteered with Calvary Church, assisting with clean-up and preparations for Vacation Bible School. In the fall, Developmental Centre participants supported Community Care by sorting food donations and volunteered with the SPCA through cat socialization. During the winter, people from Witham Centre volunteered with the Humane Society at Seaway Mall, continuing Bethesda's commitment to community involvement.

Community Experiences

Across the year, people supported by Bethesda’s Day Activities enjoyed a wide variety of recreational, educational and social experiences that encouraged exploration, learning and connection. In April 2025, several adults attended a Niagara River Lions event at Fly Road, where they met Dunkin' the mascot, participated in basketball drills and games with a River Lions player, posed with the championship trophy and received generously donated swag bags.Spring also included memorable activities for Schmon Day Activities participants, including the Grand River Boat Cruise, visits to a tulip farm and goat farm, and exploring the colourful blooms in Niagara-on-the-Lake. Throughout the summer, Developmental Centre participants enjoyed swimming, bowling, bingo, picnics, horseback riding and literacy classes. Schmon Day Activities also participated in their second St. Catharines Downtown Market event, creating opportunities to engage with community members through games and conversations. The rotating group of participants received positive interactions throughout the event, with many visitors asking about Bethesda and expressing interest in employment opportunities.Summer concluded with a picnic at Welland Memorial Park, along with visits to African Lion Safari, a ferry ride and nature walks. At Witham Centre, one person supported hosted a barbecue at their home, bringing everyone together to celebrate the season. The holiday season offered additional opportunities to connect and celebrate. Witham Centre proudly participated in the Dunnville Santa Claus Parade, while Schmon Centre enjoyed a festive outing that included a visit to Betty's, Christmas lights and a greenhouse tour.

Learning, Skills and Personal Growth

Opportunities for lifelong learning continued throughout the year, helping people build practical skills, confidence and independence. In January 2026, participants from Witham Centre attended the Safety Village in Welland, a hands-on program focused on injury prevention and community safety skills. Schmon Centre completed an online cyberbullying course, while three participants attended the eight-week Paving the Way to Work and Volunteering program delivered by March of Dimes. In February, Developmental Centre participants began learning basic sign language after welcoming a new participant who communicates using sign language. The group's enthusiasm for learning created a more inclusive environment where everyone could better communicate and connect. Participants also enjoyed visits to the Butterfly Conservatory and a maple syrup experience, while Schmon Centre created greeting cards for migrant workers supporting the local agricultural community. March brought more memorable learning and recreation experiences, including trips to Disney on Ice, Ripley's museum and Niagara College Recreation sessions. Schmon Centre also attended Robot Song, a performance exploring a student's journey through school and the impact of friendship and belonging.

Looking Ahead

Each experience throughout the year reflected Bethesda's commitment to creating meaningful opportunities for people to participate, contribute and thrive within their communities. Whether volunteering, learning new skills, exploring new places or building lasting friendships, community inclusion continued to enrich the lives of the people Bethesda supports while strengthening the communities in which they live.

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Strategic Direction Update Administration

Implementing technogical solutions that ensure efficency and data driven decision making Strengthening Our Systems to Better Support People

Behind every positive experience for the people and families Bethesda supports is a network of systems working to make services more accessible, responsive, and efficient. As part of Bethesda’s strategic plan, continued investments in technology and process improvements have helped us reduce administrative barriers, streamline internal operations, and create more seamless experiences for staff, job applicants, and community members.By strengthening the tools that support day-to-day operations, Bethesda is creating more time for staff to focus on what matters most— supporting people.

Improving Access Through Smarter Solutions.

Throughout the strategic plan timeline, Bethesda has reviewed key corporate systems to identify opportunities to improve efficiency and better meet the needs of both staff and the community.Several new software solutions were introduced to modernize recruitment and facilities management, helping simplify internal processes, improve communication, and support more effective day-to-day operations. These enhancements are creating a stronger foundation for future growth while improving the experience of those who interact with Bethesda.

Making Services Easier to Access

Working in partnership with Bethesda’s Adult Clinical Services, a new online submission process was developed to support Behaviour Support Services. This new approach makes it easier for both community partners and Bethesda staff to submit referrals and requests online, improving accessibility, reducing paperwork, and helping ensure requests are received and processed more efficiently.

Buy Bethesda Merchandise here!

By simplifying how people connect with services, Bethesda is making it easier for individuals and families to access the support they need.

Supporting Connection and Community

To make purchasing Bethesda-branded merchandise easier for families, supporters, and staff an online Shopify store was launched. The new platform provides a convenient and user-friendly way to access Bethesda swag while helping strengthen community pride and engagement with the organization.

Investing in the Future

Technology continues to evolve, and Bethesda is preparing for the future by investing in modern digital tools that will enhance collaboration and innovation across the organization. Work is currently underway to transition to Microsoft 365, creating new opportunities for secure collaboration, improved communication, and increased flexibility for staff. At the same time, Bethesda is exploring how emerging artificial intelligence (AI) technologies can responsibly support administrative processes, improve efficiencies, and enhance the way services are delivered—ensuring technology continues to complement, rather than replace, the person-centred care at the heart of the organization. Together, these initiatives reflect Bethesda's ongoing commitment to continuous improvement, ensuring that the systems supporting the organization evolve alongside the needs of the people, families, staff, and communities it serves.

Bethesda Highlights Children and Youth Services

Caregiver Engagement "This group is invaluable. To be able to speak freely with other caregivers with guidance and knowledgeable facilitators is so appreciated."

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Strengthening Connections, Building Community

When caregivers feel supported, families are stronger. Throughout the year, parents and caregivers found opportunities to connect with others who understood their experiences, share practical advice, build lasting friendships, and take time to care for themselves. These initiatives created welcoming spaces where families felt heard, valued, and empowered, while helping ensure that caregiver voices continue to shape services for the future. With support from Bethesda's Foundation, several caregiver initiatives were developed and expanded, reflecting Bethesda's core value of collaboration. A key part of this work was the leadership of Caregiver Engagement Lead, Lianne Wyatt, whose lived experience and commitment to family-centred care helped strengthen connections between caregivers, staff and the community.

Supporting Caregivers Through Peer Connection

One of the strongest examples of caregiver mentorship emerged through the Acceptance and Commitment Training (ACT) Peer Practice Group. Following extensive consultation and research, Bethesda determined that this existing program already embodied the goals of a caregiver mentorship model. Co-facilitated by Behaviour Therapist Linda Moroz and caregiver Lianne Wyatt, the group provides a welcoming and supportive environment where parents and caregivers can share experiences, learn from one another and continue building on the skills introduced through ACT. As each new ACT cohort completes the program, participants are invited to join the ongoing monthly Peer Practice Group, creating a growing community of support. Beyond the monthly sessions, meaningful friendships have developed that continue outside of Bethesda, demonstrating the lasting impact of connecting caregivers with shared lived experience.

"I enjoy the atmosphere. I love hearing others share very similar things and scenarios I am going through! The facilitators are very knowledgeable and kind. I look forward to coming and seeing everyone."

Creating Space to Connect

Monthly Coffee Chats provided another informal opportunity for parents and caregivers to come together, celebrate successes, navigate challenges and build supportive relationships with others who truly understand their journey. In August, Bethesda also introduced the Caregiver Club—a monthly program designed to give caregivers opportunities to socialize with peers and time to enjoy activities for themselves. Since its launch, participants have enjoyed trivia, paint nights, games, music therapy, crafts, vision boards, Olympic Bingo and five-pin bowling. The response has been overwhelmingly positive. Many participants have formed friendships that extend beyond Bethesda, while others shared how meaningful it is simply to spend time with adults who understand the realities of caregiving. Based on participant feedback, Bethesda expanded the program by introducing an afternoon Caregiver Club to provide additional opportunities for families to participate. Caregivers also consistently identified access to reliable childcare as one of the greatest barriers to participation, reinforcing an important area for future growth.

Ensuring Caregiver Voices Shape Services

Bethesda's Caregiver Advisory Network (CAN) was established to create meaningful opportunities for caregivers to help guide service planning and program development. Inspired by leading family engagement practices, CAN promotes open dialogue between families and staff to ensure caregiver perspectives remain at the centre of decisionmaking. The network began by inviting caregivers who had participated in Bethesda's Transition to Adulthood workshop series before expanding to the broader Bethesda community. Meetings brought together parents, grandparents and foster parents representing children and youth with a wide range of ages and support needs.

“When our son was born I felt lost. I wanted to find out as much information as I could for me and as much help as I could for him. Bethesda has been a GREAT place for both information and help. THANK YOU!”

A huge thank you to Amici’s and Niagara College once again for their generosity with donating the venue and food for the Caregiver Appreciation Dinner.

Collaborating to Support Thriving Caregivers

Collaboration continued through the development of a Healthy Boundaries for Thriving Caregivers workshop, created jointly by Adult Services Caregiver Engagement Therapist Emily Essig and Lianne Wyatt. Combining clinical expertise with lived caregiver experience ensured the workshop reflected both professional knowledge and the realities families face every day. Future sessions will be offered in person to encourage greater interaction and stronger connections among participants.

Strengthening Community Partnerships

Throughout the year, Bethesda continued building connections with community organizations that can support families beyond its own programs. The reintroduction of the Community Spotlight Series gave caregivers opportunities to learn about local resources through virtual presentations from organizations such as Carousel Players, Big Brothers Big Sisters Niagara and the Young Caregivers Association. These partnerships have already created new opportunities for families, including a special Carousel Players performance during March Break. Recognizing that childcare remains a significant barrier for many caregivers, Lianne also began exploring partnerships with Brock University to connect Bethesda families with students who have experience and interest in supporting children with developmental and complex needs.

Celebrating Caregivers

The holiday season was celebrated with Bethesda's annual Caregiver Appreciation Dinner, an evening dedicated to recognizing the extraordinary commitment of parents and caregivers. Co-emceeing the event, Lianne was able to personally welcome many of the caregivers she had connected with throughout the year. For many attendees, being recognized by name and celebrated as individuals—not only as caregivers—made the evening especially meaningful and reinforced the sense of belonging that has become a hallmark of Bethesda's caregiver initiatives.

NICE Putting People First Through Better Collaboration

When professionals understand one another's expertise and perspectives, the people they support benefit from more coordinated, thoughtful, and personcentred care. Strong interdisciplinary communication helps ensure individuals experience seamless support, with teams working together toward shared goals.

Building Understanding across Disciplines

The Neurodiversity: Interdisciplinary Collaboration and Education (NICE) model was developed to foster greater understanding among clinicians by deepening their appreciation of each other's perspectives, roles, and areas of expertise. By strengthening these connections, the model helps create a more collaborative approach to supporting the people we serve.

Growing the Impact

The NICE model is replicable and has the potential to be expanded across Bethesda and with our community partners. By strengthening interdisciplinary communication and understanding throughout Developmental Services, this approach can help build stronger partnerships and, ultimately, improve outcomes for the individuals and families who rely on our services.

Foundational Family Services: Building Connection, Confidence and Community Creating Spaces Where Children and Families Thrive

Throughout the year, children, youth, and families found opportunities to connect, build confidence, and create lasting memories together. Through creative activities, seasonal celebrations, and inclusive community events, families strengthened relationships, discovered new experiences, and developed meaningful connections within their communities. Across every program, children experienced the joy of participating in environments designed to reduce barriers and celebrate individual strengths. Families shared moments of laughter, learning, and belonging, knowing their children could participate in ways that felt comfortable, safe, and supported.

Celebrating Autism Acceptance Through Inspiring Voices

In recognition of World Autism Day, guest speaker Michael Jacques inspired students and families across Niagara by sharing his personal journey and encouraging others to recognize the strengths that come from different perspectives. At the Education Community Partnership Program with the District School Board of Niagara, Michael spoke with four high school classes, encouraging students to embrace inclusion and appreciate diverse ways of thinking. Later, caregivers gathered at Bethesda’s Niagara Family Centre to hear his message and reflect on the importance of positive role models for their children.

Learning Through Play and Partnership

Children built confidence, independence, and new friendships during a PA Day program at Niagara College's Welland Campus, where 32 children with autism spectrum disorder or developmental disabilities participated in more than 20 recreational activities.

Supported one-to-one by students from Niagara College's Educational Assistance and Adult Supports program, children explored activities including bowling, horseshoes, and parachute games in an encouraging and inclusive environment. At the same time, students gained valuable hands-on experience in strengths-based, inclusive practice, demonstrating the power of community partnerships to benefit everyone involved.

Family Nights Filled with Creativity and Connection

Families came together to laugh, play, and create lasting memories during a carnival-themed Family Night featuring games, crafts, prizes, popcorn, and a photo booth. Creativity continued with an ornament painting session hosted by Crock-A-Doodle Studio, where Youth Peer Mentors supported families while developing their own leadership skills through meaningful volunteer experiences.

Fun Fridays Bring Families Together

Throughout 2025, Fun Friday Family Events provided welcoming, accessible opportunities for families to explore their communities together while building confidence and connection. From meeting reptiles from Reptile Kingdom to enjoying splash pads and outdoor games at Picnic in the Park, cooling off during Beat the Heat, and many other adventures, children participated at their own pace

while discovering new interests and creating positive shared experiences. These events reflected Bethesda's commitment to inclusion, compassion, respect, and choice by ensuring every family could participate in ways that worked best for them.

Youth Leadership Inspires Creativity

Young people found belonging and confidence through opportunities to lead, collaborate, and express their creativity. The student-led OG Characters group quickly became a vibrant space where participants shared original character ideas, encouraged one another, and immersed themselves in storytelling. Their enthusiasm was evident, with many choosing to continue creating rather than take breaks—demonstrating how youth-led programming can foster confidence, connection, and inclusion.

Celebrating Every Season Together

Families embraced the changing seasons through inclusive celebrations that created opportunities to connect and make memories together. Halloween festivities featured costumes, trick-or-treat practice, and a bouncy castle, while a Pumpkin Patch Family Day at Bry-Anne Farms offered hayrides, pumpkins, and fall fun. During the winter months, families enjoyed mini putt, movie outings, cookie decorating, karaoke, Just Dance, and New Year's celebrations, providing flexible opportunities for everyone to participate and celebrate together.

Imagination, Friendship and Growth

Listening to youth interests helped shape programs where imagination flourished and friendships grew. A Harry Potter-themed group, created in response to participant feedback, encouraged creativity through weekly activities led by Therapeutic Respite Workers. Meanwhile, the Dungeons & Dragons group became a welcoming space where participants returned each week to strengthen friendships, build confidence, and explore new adventures together. Even youth who were initially hesitant became fully engaged, supported by an inclusive and encouraging group environment.

Building Confidence Through New Experiences

Everyday milestones can become meaningful achievements with the right support. In partnership with Niagara College, children and youth participated in a supportive haircutting experience designed to increase comfort, confidence, and independence. After receiving training in trauma-informed and youth-centred approaches, Niagara College students worked alongside staff to create a welcoming salon environment where children could experience a haircut in a calm, structured setting that promoted regulation and positive community participation.

Strengthening Belonging Through Community

Across every event and activity, one message remained clear: when children, youth, and families are welcomed into supportive, flexible, and inclusive spaces, they thrive. Whether through creative expression, shared celebrations, skill-building opportunities, or time spent together, these experiences strengthened confidence, fostered belonging, and reduced barriers to participation. Community partnerships, family feedback, and a commitment to inclusion continued to shape meaningful opportunities that help children and youth feel seen, valued, and connected—within their families and throughout the wider community.

To learn more about the programs currently available, explore Bethesda’s latest Service Guide or contact one of our Service Coordinators to discover the many ways Foundational Family Services continues to support children, youth, and families across Niagara.

People Supported

Bethesda was fortunate to receive additional funds from the Ministry of Children, Community and Social Services to provide further psychology services through Children’s Developmental Assessment Services that assist people with accessing much needed services.

Multiple Goal ABA 10 Hours 22

"Bethesda changes lives and wraps families in a large hug. Bethesda has been so good to us over the years!"

Bethesda Highlights Adult Services

In-Home Supports Peace of Mind, Partnership and Possibility

For parents and caregivers, planning for the future of a loved one with developmental disabilities is about far more than finding support—it is about finding people they can trust. After years of being their child's advocate, protector and constant source of care, the thought of handing over those responsibilities can be overwhelming. Families often carry questions that weigh heavily on their hearts. Will their child's voice be heard and understood? Will they be safe? Will they continue to grow in their independence? Will they feel connected to others? Will they be seen for the remarkable person they are—not simply as a "client?” These concerns are real, and they don't disappear overnight. Whether a person is transitioning to a group home or welcoming support staff into their family home, change can bring uncertainty. Building trust takes time, and maintaining open communication is essential for families to feel confident that their loved one is receiving the care they deserve.

Collaboration Makes the Difference

At Bethesda, collaboration is at the heart of every relationship. Families know their loved one better than anyone else, and by working together, staff and families create a partnership built on trust, respect and shared goals. This collaborative approach helps ensure each person is supported in ways that reflect their unique interests, preferences and aspirations while giving families confidence that they remain valued members of their loved one's journey.

"They take care of my son. The way that I know he is safe with them. Even when they take him out, I know they are taking him fun places and they send me the videos. They even do the groceries—everything is done. I don't have to worry now."

Supporting Independence at Home

Expanding in-home supports is an important part of Bethesda's strategic direction to develop alternative housing options that offer greater choice and flexibility for individuals and families. In-home supports allow people to remain in their family home while receiving personalized support. Although families may still have questions at the beginning, such as who will be coming into their home, remaining in a familiar environment can make periods of transition feel less overwhelming and help preserve important family connections.

Living a Meaningful Life

Every relationship begins with getting to know the person behind the support plan. Staff take time to learn about each individual's interests, strengths and goals, creating opportunities to enjoy meaningful activities, build friendships and become active members of their communities. They are there not only to provide support through everyday challenges, but also to celebrate achievements, encourage independence and help people live full, engaged lives. The impact reaches far beyond the individual receiving support. Families gain peace of mind knowing their loved one is safe, valued and thriving.

"He has such loving, kind, supportive staff that plan all these amazing things for him and my son is living his best life."

Together, through trust, respect and collaboration, Bethesda is helping individuals live the lives they choose while giving families something that is truly priceless—confidence that their loved one is supported, connected and flourishing.

OCHT Partnership Adult Services Partnership with Ontario College of Health and Technology

Our partnership with the Ontario College of Health and Technology (OCHT) continues to create meaningful opportunities for both the people we support and the next generation of healthcare professionals.

Creating Moments of Care and Inclusion

For many of the people we support, these massage sessions are much more than a wellness treatment. They are an opportunity to experience care, inclusion, and connection. For some, it is their very first professional massage, making the experience especially meaningful. The sessions have become one of our most popular Adult Services initiatives, with every appointment fully booked throughout the year. Participants leave each session celebrating the kindness, compassion, and support they receive from the OCHT team. For many individuals, this partnership provides access to a service they would not otherwise have the opportunity to experience or afford. The program continues to be embraced by the people we support, OCHT students, and staff alike, reflecting the value of a partnership that promotes wellbeing, learning, and inclusion for everyone involved.

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Through this collaboration, OCHT students provide 30-minute massage sessions while gaining valuable hands-on experience delivering care to people with developmental disabilities in a safe, welcoming environment.

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Community DSW Conference Building Better Support Through Shared Learning

When developmental services professionals have the opportunity to learn from one another, the people they support benefit. Through immersive, hands-on training, frontline staff can better understand the lived experiences of individuals with diverse needs, strengthening their ability to provide compassionate, person-centred care. Responding to requests from community partners and in support of our strategic direction to grow the number of training and development options for our communities, Bethesda’s annual Developmental Support Worker conference was brought into the community, creating greater access to professional learning and collaboration for organizations across the region. Hosted on March 4, 2026 at Niagara College, the conference welcomed 90 frontline staff representing 16 agencies from Hamilton, Haldimand, Brant and Niagara for a full day of experiential learning designed to build empathy, practical skills and confidence.

Experiential Learning That Builds Understanding

In partnership with Niagara College's School of Community Services, Bethesda co-hosted Beyond Awareness: Experiential Learning for Inclusive Support, a conference that immersed participants in the experiences of the people they support through simulation, virtual reality and neuroscience-informed learning. Each workshop provided practical tools while encouraging participants to see the world through a different lens.

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Experiencing Everyday Challenges

In the Bariatric/Geriatric session, led by Niagara College professors Ann Marie Raos and Barbara Morris, participants wore simulation suits that replicated the mobility and sensory changes associated with aging and obesity. Experiencing these physical challenges firsthand helped deepen understanding of the barriers some individuals face in everyday life. The Hearing Voices session, led by Jackie Frail, Dean of Community Services, Justice and Fitness at Niagara College, and Sandie Narsanky, Manager of Adult Services at Bethesda, immersed participants in a simulation of distressing auditory hallucinations often associated with psychosis and other mental health conditions. The experience encouraged support professionals to build greater empathy while strengthening person-centred approaches to care. Technology brought another perspective during the Autism VR session, led by Niagara College's Fran Haver and Taryn Walsh. Using virtual reality headsets, participants experienced a simulated environment that reflected some of the sensory and social challenges autistic individuals may encounter. The session highlighted how environmental stressors can contribute to distress and reinforced the importance of creating supportive environments that promote safety, dignity and quality of life. The Dementia Training workshop, facilitated by Niagara College's Juliana Pennings and Fitz Morrison, offered another immersive learning experience by simulating the cognitive and sensory changes associated with dementia. Participants gained a greater appreciation of how dementia can affect perception, communication, behaviour and daily functioning, helping them provide more responsive and compassionate support.

Supporting Those Who Support Others

Recognizing that quality care begins with healthy caregivers, participants also explored strategies to strengthen their own wellbeing during the Staff Wellness session. Presented by Shannon Haley, Registered Psychotherapist (Qualifying) with Bethesda Adult Clinical Services, the interactive workshop examined how stress affects the nervous system while introducing neuroscience-based techniques to support personal wellness and foster co-regulation in both professional and personal settings.

“Niagara College is proud to partner with Bethesda on important training opportunities for community partners that our students will one day work at,” said Kim Ann Laush, Associate Dean, School of Community Services. “Events like this allow organizations across the sector to come together to learn from one another, share best practices and strengthen the skills needed to support individuals with compassion, dignity and respect.”

Strengthening the Sector Through Partnership

The conference also highlighted the value of collaboration across the developmental services sector. By bringing together educators, community organizations and frontline professionals, participants were able to exchange ideas, share best practices and strengthen relationships that ultimately benefit the people they serve.

Continuing the Momentum in 2026

The conversations and connections sparked at the conference don’t end when the event is over. By continuing to build understanding and strengthen inclusive practices, we can create more welcoming communities where everyone has the opportunity to thrive. Following the success of our Beyond Awareness Experiential Learning for Inclusive Support conference, we’re excited to bring this opportunity back in 2026. Watch our social media channels for updates and registration details. We look forward to continuing this journey together.

“The training was an eye opener. This training is really what you call ‘putting yourself in others shoes’. You can’t understand what the feeling, pain, discomfort is until you have experienced it yourself.”

Recreation Highlights Recreation Services: A Year of Connection, Adventure and Community Throughout the year, Recreation created opportunities for people to build friendships, discover new experiences and create lasting memories. From community events and creative activities to overnight adventures and special celebrations, each experience fostered inclusion, confidence and joy.

Creating Meaningful Experiences

In May 2025, 144 people attended the Grand River Boat Cruise. Although the weather was less than ideal, spirits remained high as everyone enjoyed spending time together aboard the boat, making the most of the day and each other's company. Summer brought even more opportunities to try something new. In July, people supported and cheered on the Niagara River Lions together, while one individual experienced the excitement of horseback riding for the very first time—an unforgettable milestone. Regular karaoke sessions continued to be a favourite activity throughout the year, encouraging people to step outside their comfort zones, perform new songs, sing duets and celebrate one another. It was especially rewarding to see participants from the Adult Respite Program take the stage and sing in front of others for the first time. Additional activities, including visits to African Lion Safari, Disney on Ice, Niagara IceDogs games, drumming circles, the Elvis Meets Dolly show, and Virtual Bingo as well as in-person Bingo at St. Helen Church in Beamsville, provided opportunities for fun, connection and shared experiences across the community.

Creativity, Kindness and Lifelong Learning

Creative programming encouraged people to express themselves while building confidence and relationships. Participants enjoyed decorating cookie kits, taking a class at The Watering Can, and joining the popular February "Heart Attack" class, where they crafted hearts—many with thoughtful messages—and surprised staff by placing them on office doors. The activity brought smiles throughout the organization while spreading kindness and creativity. People also participated in the March of Dimes Employment Readiness Program, supporting personal growth and skill development through meaningful learning opportunities. In collaboration with a Niagara College student completing a Recreation placement, a Halloween Escape Room transformed Bethesda's chapel into an interactive adventure on October 31, 2025. Two groups participated, with each enjoying the challenge and excitement of solving the themed puzzles together. People supported also continued to demonstrate their dedication to the Gerta & Eva Veit Gardening Program, contributing their time, energy and enthusiasm to nurturing the gardens and enjoying the many benefits of this meaningful program. More details about the Gerta & Eva Veit Gardening Program can be found on pages 85 and 86. Walking groups also continued throughout the year, providing regular opportunities to stay active, connect with others and enjoy time outdoors.

Camp Crossroads: A Week to Remember

The annual Camp Crossroads trip in September 2025 was once again a highlight of the year. Forty-nine people supported, along with staff, enjoyed a week filled with canoeing, paddle boating, fishing, boating, karaoke and a special visit from local firefighters, who brought their fire truck for everyone to explore. The week also became a heartfelt celebration for Chaplain Mike Gilmore’s retirement. People supported and staff shared stories and memories, reflecting on the many ways Mike had touched their lives. Together, the group created a scrapbook filled with journal entries collected throughout the week, along with a collaborative art piece featuring everyone's fingerprints forming a tree titled Camp Crossroads 2025. Mike was very touched by the thoughtful tribute and the lasting memories created together. As another memorable year comes to a close, Recreation continues to demonstrate the power of meaningful experiences in enriching the lives of the people we support. Whether trying something new, celebrating personal milestones, building friendships or giving back through acts of kindness, each activity helped foster confidence, belonging and connection. These shared experiences are made possible through the dedication of staff, volunteers, community partners and supporters, whose commitment continues to create opportunities for people to thrive, one memorable moment at a time.

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Recreation Niagara College Partnership Creating Meaningful Connections Through Recreation Partnership

Laughter, teamwork and new friendships filled the rooms at Niagara College's Welland Campus in the spring as people supported by Bethesda took part in a series of engaging recreation experiences designed to promote wellness, learning and connection. Over three Fridays, 25 people supported by Bethesda, alongside Bethesda support professionals and Niagara College students, participated in themed recreation sessions that encouraged everyone to learn, connect and have fun together. Each week offered opportunities to build confidence, develop new skills, and experience the many benefits of meaningful recreation in an inclusive environment.

Recreation That Makes a Difference

The partnership with Niagara College's Recreation Therapy program created a valuable opportunity for everyone involved. Students gained hands-on experience applying their classroom learning in a practical setting, while Bethesda support professionals expanded their knowledge of the important role recreation and leisure play in enhancing everyday life for the people they support. Niagara College's Recreation Therapy program is dedicated to enhancing quality of life through meaningful recreation and leisure experiences. The program prepares students for careers in therapeutic recreation by equipping them to provide services and advocate for individuals with diverse needs. Working alongside Bethesda’s Adult Services, students were able to put their learning into practice while helping create engaging, inclusive experiences that benefited both participants and staff.

“I love it here. I cant wait to go back” - Sharron

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“This was the best day ever” – Roxy

Three Fridays of Fun and Learning

Each session centred on a different aspect of wellness and personal growth. Week One: Physical Wellness The series began with energetic games and large-group activities that encouraged movement, teamwork and active participation. Week Two: Cognitive Wellness Participants enjoyed small-group challenges designed to strengthen memory, sequencing and problem-solving skills while having fun together. Week Three: Social Connection The final session focused on building relationships through engaging group activities that encouraged conversation, discovering shared interests and simply enjoying time together. The partnership demonstrated how meaningful recreation can enrich lives while creating valuable learning experiences for future recreation professionals. By bringing together people supported by Bethesda, support professionals and Niagara College students, the program fostered inclusion, learning and lasting connections that benefited everyone involved.

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People Supported

The first year of implementation for the new Respite model was successful in increasing the number of people supported over previous years and will continue to increase as the model matures.

Bethesda Highlights Adult Clinical Services

Hospital Transition Support Services Reducing Barriers, Restoring Wellbeing For people with developmental and intellectual disabilities, hospital stays can sometimes become longer than medically necessary due to challenges in coordinating appropriate community supports. These delays can have a significant impact on both physical and mental health, affecting overall wellbeing, independence, and quality of life. When complex needs are involved, finding the right community-based supports can be difficult, leaving individuals at risk of remaining in hospital longer than needed simply because safe, coordinated alternatives are not yet in place.

Bethesda’s Role in Supporting Smooth Transitions Mission

To facilitate a smooth transition from hospital to community for identified individuals with developmental/intellectual disabilities. Striving to reduce lengths of hospital admissions and improve quality community supports. Bethesda Hospital Transition Support Services works to ensure that individuals experience timely, safe, and well-supported transitions from hospital back into the community, while strengthening the systems that support them.

Purpose and Approach

This program focuses on improving quality of life and building stronger community capacity through coordinated, person-centred support. Key areas of focus include: • • • • • • • • • • • • • • • • •

Providing quality community-based supports to enhance quality of life for people with intellectual and developmental disabilities Building capacity among community service providers to better support individuals with complex needs Facilitating information sharing between hospitals, families, and community partners Completing comprehensive assessments to guide individualized planning Providing regular situational updates to Developmental Services Ontario (DSO) Co-developing transition plans in partnership with individuals and their families Identifying and coordinating access to required community supports Supporting the development of About My Health documentation to strengthen individualized care Delivering training and capacity building for community partners in mental health and behavioural supports Collaborating closely with Bethesda’s multidisciplinary clinical team Providing post-discharge clinical follow-up to support sustained community success

Who the Program Supports

Individuals may be eligible if they: • • • •

Meet DSO eligibility criteria for intellectual and/or developmental disability Are 18 years of age or older No longer require acute medical treatment Are experiencing barriers to discharge from hospital

How to Connect

To access Bethesda’s Hospital Transition Services, please contact:

Janine Costello, MSW, RSW Email: jcostello@bethesdaservices.com

Referrals and Hospital Partnerships

Referrals most commonly come through hospital social workers and discharge planners. Additional referrals may be made by: • Hospitals and agencies, as recommended by Developmental • Services Ontario (DSO) • Bethesda’s interdisciplinary team when individuals are identified • as experiencing delayed discharge

Hospitals Supported this Year • • • •

Greater Niagara General Hospital (Niagara Health System) Moratta Family Hospital (Niagara Health System) St. Joseph Hospital West 5th Welland General Hospital (Niagara Health System)

Collaborative Hospital Approach

Strong collaboration is central to supporting successful transitions. Current activities include: • Weekly communication with inpatient social workers and discharge planners • Regular consultation with the Wellness Recovery Integrated • Comprehensive Care (WRICC) team, an outpatient mental health program within Niagara Health - Supporting referrals to wellness groups for individuals with intellectual and developmental disabilities - Providing referral pathways for brief behavioural consultation • Approximately two discharge planning meetings each week involving psychiatry, hospital flow managers, inpatient teams, community partners, families, and developmental service agencies when involved

Additional Supports and Partnerships

Bethesda also supports transitions and community integration through: • • • • • • • •

Connecting individuals to DSO eligibility pathways Referrals to behavioural supports, occupational therapy, and speech-language pathology Collaboration with the Safe Beds Dual Diagnosis Program to support gradual, structured community reintegration after extended hospital stays Coordination with the Community Response Team to explore in-hospital behavioural supports, including mobile treatment and clinical support coordination

Supporting Stability After Discharge

Transition support does not end at discharge. The program continues to support individuals in the community by: • Following up post-discharge to reduce the risk of readmission • Supporting access to outpatient psychiatry and community resources • Developing crisis prevention and response plans • Providing staff training and education where needed • Helping navigate emerging barriers before they escalate

Research, Learning, and Advocacy

Bethesda’s work also contributes to broader system improvement through research and knowledge sharing: • Participation in the ALC Solutions Think Tank through CAMH (May 4, 2026) • by invitation from Dr. Lunsky • Representation in the ECHO CAMH Hub, supporting training for • medical professionals on best practices in developmental disability care • and improving access to developmental services • Involvement in a Brock University research project led by • Dr. Laura Mullins: “Bridging the Social Gaps: Transitions from Hospital to • the Community for Adults with Intellectual and Developmental • Disabilities following Alternate Level of Care”

Bethesda Hospital Transition Support Services continues to focus on what matters most: helping individuals experience timely, safe, and supported transitions from hospital to community, while strengthening the systems that make those transitions possible.

Chaplaincy Supporting People Through Life’s Journey

Across Bethesda, chaplaincy continues to play a meaningful role in supporting people in moments of joy, transition, grief, and growth. The focus remains on walking alongside individuals, families, and staff with compassion, presence, and respect for each person’s spiritual journey. This work has been especially evident in the growth of accessible supports, reduced wait times for spiritual care, and expanded opportunities for connection across programs and services. People supported, families, and staff have all benefited from a more responsive and inclusive chaplaincy presence that meets them where they are— whatever their beliefs, backgrounds, or life experiences.

A Time of Transition and Welcome

Bethesda said farewell to its long-time Chaplain, Mike Gilmore, as he retired in September 2025, with gratitude for his years of dedicated service and care. In December 2025, Bethesda welcomed John Fraresso as Chaplain and Spiritual Care Practitioner. John brings a deep passion for spiritual care, a strong commitment to supporting marginalized populations, and a desire to make a meaningful and positive difference in the lives of others. Since joining the organization, John has focused on building relationships with people supported, staff, and teams across Bethesda. He has also prioritized ongoing engagement with all levels of the organization to better understand hopes and expectations for chaplaincy services to ensure these voices help shape the evolving program. John’s approach continues to centre on offering a holistic and inclusive chaplaincy that honours Bethesda’s mandate to provide services in the spirit of Christ, while also embracing new ideas and practices that broaden and strengthen the spiritual life of the community.

Key Highlights and Accomplishments

The past year has seen meaningful growth in both participation and accessibility within chaplaincy services: • Weekly Chapel has continued to flourish, with strong participation from • people supported and staff, both in planning and in attendance. • Weekly reflections and activities are regularly shared across all areas • of the organization, helping extend spiritual care beyond formal gatherings. • Co-facilitation of Survive & Thrive groups and Bereavement groups has • provided ongoing support for those navigating grief, change, and resilience. • Chaplaincy support has been offered in an open and affirming way to • people across a wide range of identities and belief systems. • Chaplaincy services have been introduced to Children and Youth • Services, beginning with a kickoff meeting to explore needs and • opportunities. Early engagement has included referrals from families, • staff seeking guidance, and the planning of a grief presentation for • individuals supported and their caregivers. Further opportunities for support • in this area will continue to be explored in the year ahead. • A bereavement presentation was co-facilitated for the Faith & Culture • Network Lunch & Learn alongside Melissa Gibson, CAPA Coordinator.

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Looking Ahead with Hope and Care

As chaplaincy at Bethesda continues to evolve, the focus remains firmly on deepening connection, expanding access, and walking alongside people in ways that honour their individual journeys. With a growing foundation of relationships, shared learning, and community engagement, the work ahead offers continued opportunity to listen, respond, and support people in meaningful and compassionate ways. Guided by both tradition and openness to new approaches, chaplaincy will continue to play an important role in nurturing belonging, offering comfort in times of grief, and celebrating moments of hope and resilience across the organization.

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Expanding Research Opportunities Building More Inclusive Services Through Community-Led Research

Every person deserves access to services that recognize their unique experiences, strengths, culture, and community connections. By listening to the voices of people with intellectual and developmental disabilities (IDD), their families, and community partners, we can continue to strengthen supports that are meaningful, inclusive, and responsive. As part of our strategic commitment to expanding research opportunities with community partners and enhancing the quality of services we provide, Bethesda’s Adult Clinical Services is undertaking important research focused on understanding and improving experiences for Indigenous adults with IDD.

Partnering to Learn and Improve

Through a collaboration with Brock University and Community Living Six Nations, Bethesda is conducting A Community-Engaged Evaluation of Bethesda’s Clinical Adult Services with Indigenous Adults with Intellectual and Developmental Disabilities (IDD). This research project aims to evaluate the effectiveness, efficiency, and social validity of the current services Bethesda’s Adult Services provides to Indigenous people. By gathering insights directly from individuals, communities, and organizations, the project will help identify opportunities to ensure services continue to reflect the needs, priorities, and lived experiences of Indigenous adults with IDD. The project will also include gathering information from organizations that provide services to Indigenous adults with IDD, including Community Living Six Nations, to help inform the methods and approach used throughout the research. We look forward to sharing updates on this important work and the progress made through these partnerships in next year’s Annual Report.

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Behaviour Support Services (BSS) Helping People Access Timely, Quality Behaviour Support

For individuals and families seeking behaviour support, timely access to the right services can make a meaningful difference in daily life. Through changes to the Behaviour Support Services model, more people are now receiving focused, intensive support sooner, helping them build skills, navigate transitions, and access the care they need. Since the introduction of a new service model in March 2025, individuals receive approximately 18 weeks of intensive support, including direct service from a Behaviour Consultant at least once per week. This approach has resulted in an 80% decrease in wait times.

Strengthening Clinical Expertise and Oversight

To support strong clinical practices and continued quality improvement, Bethesda continues to grow its team of Registered Behaviour Analysts. This expanded team supports enhanced clinical oversight through the College of Psychologists and Behaviour Analysts of Ontario and helps ensure individuals receive high-quality, evidence-informed services.

Advancing Trauma-Informed Approaches

Bethesda continues to support innovation and learning within Behaviour Support Services. In November 2025, Shawna Gain, Behaviour Consultant, presented her conceptual paper on Trauma-informed Care and Applied Behaviour Analysis at the Association for Behavior Analysis International’s 12th International Conference, contributing to broader conversations about compassionate and effective approaches to care.

Supporting Youth Through Life Transitions

Behaviour Consultants have also expanded their service to provide clinical oversight for individuals receiving Complex Special Needs funding. This support helps transition-aged youth connect with Adult Clinical Services and supports smoother transitions as they move into the next stages of their lives.

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2025 Craft Show Creativity, Community and Confidence: The 2025 Craft Show Celebrates the Talents of People Supported

For many people supported, creativity is a way to express themselves, share their talents, and connect with their community. The 2025 Craft Show provided an opportunity for individuals to turn their ideas and skills into handmade creations, build confidence as creators, and celebrate their accomplishments with others. The excitement began early in 2025 as planning started for the fall event. Through brainstorming sessions, individuals who were interested in crafting but were unsure where to begin were supported in exploring ideas, narrowing down their options, and choosing projects that inspired them. In collaboration with Bethesda’s Adult Services, the Craft Show took place on November 27, 2025, bringing together talented creators from across the organization and the wider community.

A showcase of talent and hard work

The event featured approximately 19 tables filled with unique handmade items created by people supported, including individuals from Supported Independent Living (SIL), Group Homes, and Day Programs. Community members from outside Bethesda also joined the event to showcase and sell their own goods. Visitors discovered a wide variety of handcrafted items, including handmade cards, coasters, jewelry, artwork, ornaments, baked goods and other treats, magnets, pens, candles, puzzles, birdhouses, jam, and bracelets. One of the highlights of the day was person supported Sheldon, who entertained guests by playing Christmas songs on his piano, adding to the festive atmosphere and making the event even more memorable.

A successful day for creators

The response from the community was incredible. The Craft Show was so busy during the first 1.5 hours that a few tables had already sold out within the first hour! For the creators, the event was a rewarding experience. Many were thrilled with their earnings, proud of what they had accomplished, and excited about the possibility of returning for the next Craft Show in 2026. The success of the day was made possible through teamwork and collaboration. Members of the Craft Show committee helped welcome and direct attendees, while Facilities supported with table setup and other preparations. The majority of the event’s success came from the dedication of the individuals selling their creations and the support of their families and staff.

Looking ahead to 2026

Following the event, feedback was gathered through a survey to help guide future planning. Based on the responses received, a new date has been selected for the next Craft Show.

Sheldon will be returning to play the piano, Santa will be making an appearance, and there will be lots more to come. We look forward to another celebration of creativity, connection, and the incredible talents of the people we support.

Join us for the 2026 Craft Show on:

November 26, 2026 1:00 p.m. – 5:00 p.m. 3950 Fly Road, Vineland

People Supported Bethesda was fortunate to receive additional funds from the Ministry of Children, Community and Social Services to provide further psychology services that assist people with accessing much needed services. Due to lessened demand, health care facilitation did not support as many people as in previous years. In alignment with Adult Clinical Services strategic direction to reduce time to access services, the continued use of the Choice and Partnership Approach has supported up to 100% decrease in wait time for services.

Mental Health and Wellness, Occupational Therapy, Chaplaincy, and Choice and Partnership

Bethesda Foundation Inc. At the heart of everything we do is a simple but powerful purpose: helping people with intellectual and/ or developmental disabilities live their fullest, happiest lives. Thanks to the kindness and generosity of our donors, Bethesda Foundation Inc. has been able to make a meaningful difference by completing the following and more!

Children and Youth Services: EmpowerED Classroom EmpowerED: Creating a Place Where Students Can Thrive

For some students, school can feel overwhelming rather than welcoming. Challenges with attendance, bullying, mental health, and navigating a traditional classroom can create significant barriers to learning and belonging. EmpowerED was created to change that reality. Today, students who once struggled to attend school are returning with confidence, building friendships, earning credits, developing new skills, and preparing for bright futures. Through individualized supports, therapeutic services, and meaningful opportunities to participate in mainstream school life, EmpowerED is helping students discover that success in education is possible.

A Partnership That Makes a Difference

With the support of Bethesda's Foundation, EmpowerED was established through a partnership between the District School Board of Niagara (DSBN) and Bethesda in 2024. EmpowerED is a Ministry of Education Care and Treatment Education Program (CTEP), formerly known as the Education and Community Partnership Program (ECPP). Designed for high school students with autism experiencing barriers to success in a traditional educational setting, the program supports up to eight students through a collaborative team that includes a full-time DSBN teacher, a full-time Bethesda ABA Interventionist, and additional DSBN and Bethesda professionals, including a part-time psychotherapist. The program provides individualized education alongside therapeutic supports to help students strengthen academic, social, emotional, and executive functioning skills. The ultimate goal is to prepare students to successfully return to a mainstream educational setting and/or complete their Ontario Secondary School Diploma (OSSD).

Strong Results from the First Year

The pilot year concluded in June 2025 with encouraging outcomes. Two students were ready to transition back to their home schools, while six students were invited to continue in EmpowerED for the 2025–26 school year. Following a review of applications that met the program's criteria, two additional students were welcomed into the classroom that September. The 2025–26 school year began with a full class of eight students, a new classroom teacher, a new ABA Interventionist, and a new home at St. Catharines Collegiate. The move created greater opportunities for students to participate in mainstream education while continuing to receive individualized support. During the first term, five of the six returning students enrolled in an integration course, providing opportunities to strengthen executive functioning, social skills, and classroom confidence. All five students successfully completed their courses. Another student participated in a Niagara College Dual Credit program, earning credits toward both their high school diploma and future college education. In October, that student successfully transitioned back to their home school while continuing with the Dual Credit program. By the end of the first term, another returning student was also ready to return to their home school. Following another application review, two new students joined the program for Term 2, and five students continued participating in integrated courses.

Expanding Opportunities

The relocation to St. Catharines Collegiate has significantly expanded the learning experiences available to students. In addition to accessing core subjects such as English and Science, students now have opportunities to explore specialized courses including automotive and construction. They also participate more fully in school life by accessing the cafeteria, library, gymnasiums, music classes, and the popular weekly Friday karaoke program. These opportunities represent a significant increase in both educational resources and social experiences, helping students build confidence and develop the skills needed to succeed in a mainstream high school environment.

Student Voices

The impact of EmpowerED is best reflected in the words of the students themselves.

"Before Empowered Education, I won’t lie, I literally hated going to school and really only liked it because I got to see my few friends. And after Empowered I look forward to going to school, I have more friends, and I feel I am learning better than in mainstream school."

"EmpowerED has helped me gain my credits in an environment that I could navigate without feeling overwhelmed, frustrated, and desperate to catch up."

“It has helped me because I feel different than before, where I felt like I was an outcast. Being in EmpowerED I feel like I am equal to everyone and I’m not left out.”

"This program matters to me because it helped me learn to control my anger and speak respectfully."

"School before EmpowerED, for me was really bad … I started skipping class … I didn’t have any goals set, no nothing. I would do minimal work and it was not good for me. Especially for what I wanted to be when I was older, for my job. Now, since I am in EmpowerED, I can set my goals and hopefully I can 100% do the job I really do want to and they have really cool people here."

Looking Forward

EmpowerED continues to demonstrate what is possible when education and therapeutic support come together in a student-centred environment. By providing individualized care, meaningful opportunities for inclusion, and a pathway back to mainstream education, the program is helping students build confidence, achieve academic success, and see new possibilities for their future. Together, Bethesda and the DSBN are creating more than a classroom—they are creating opportunities for students to thrive.

"One word that describes EmpowerED is “Equity”. EmpowerED understands that equality does not always give equal results. Every previous school seems to have the idea that if you give everyone the same environment, resources, teaching, strategies, etc. everyone will have same result. However, that is not true. Everyone isn’t the same, and everyone learns, thinks, processes, and sees the world differently. EmpowerED knows this, and they know that everyone’s needs are different. That’s why “Equity” describes them best, and that’s why they are important."

Caregiver Support Program Supporting the People Who Care for Others

Behind every child or adult living with a developmental or intellectual disability is often a caregiver providing unwavering support every day. While caregiving can be deeply rewarding, it can also bring significant emotional, physical and mental demands. Many caregivers quietly navigate overwhelming stress, anxiety, burnout and isolation while focusing on the needs of those they support. Without the right supports, these challenges can affect every aspect of their wellbeing, their relationships and their ability to continue providing care.

One caregiver shared: “When I learned about the program I felt so seen. Like you care about us and everything we are going through.” Another reflected: “I wish I had done this earlier.” And perhaps most powerfully: “When I hear about other caregivers’ experiences, I feel less alone” A New Program Supporting Caregivers

With the support of Bethesda's Foundation, Adult Clinical Services established the Caregiver Support Program this past year. The program offers dedicated mental health and wellness supports for unpaid caregivers of adults living with developmental or intellectual disabilities. Recognizing that caregivers deserve care too, the program is designed to help individuals manage the emotional impact of their caregiving role. While some concerns may relate directly to caregiving, support also extends to broader mental health needs, including coping with depression, anxiety and other life challenges. Unlike services focused on behavioural strategies or supporting the individual with a disability, the Caregiver Support Program focuses on the caregiver's own wellbeing.

Who Can Benefit?

The program is available to caregivers who may be: • Feeling overwhelmed or struggling to cope • Experiencing symptoms of depression or anxiety • Using drugs, alcohol or other forms of avoidance to manage stress • Finding it difficult to regulate emotions such as anger • Navigating a major life transition, or supporting someone through a transition • Experiencing high levels of stress or conflict within family or personal relationships

Building Connection, Confidence and Resilience

The Caregiver Support Program offers a range of supports that help caregivers strengthen their wellbeing while connecting with others who understand their experiences. Supports include: • Individual therapy • Group therapy • Peer support groups • Educational workshops • Community events • Staff training and education • Additional caregiver wellness initiatives

Caregiver Groups Working with Caregiver Burnout

This five-week virtual group, featuring 90-minute sessions, helps caregivers better understand caregiver burnout and recognize its symptoms. Participants learn practical strategies to manage stress and difficult emotions such as guilt and loneliness, build confidence in establishing healthy boundaries, and connect with others who share similar experiences.

Wellness Through Art

This creative group combines wellness education with art and mindfulness. Caregivers complete an art project connected to a wellness theme while learning and practising mindfulness techniques, creating space for reflection, creativity and meaningful connection with others.

Peer Support Groups Caregiver Support Group

This virtual drop-in group meets every Friday during the lunch hour. After an initial registration, caregivers are free to attend as their schedules allow, removing the pressure of weekly commitment. Each session begins with group guidelines and an icebreaker before participants guide the conversation. Caregivers share challenges, celebrate successes, exchange advice and offer encouragement in a welcoming and supportive environment.

Coffee and Chat

Meeting monthly at a local coffee shop, Coffee and Chat provides an informal opportunity for caregivers to connect outside of a clinical setting. Conversations are participant-led, allowing caregivers to discuss the topics that matter most to them. Participants regularly share practical resources, personal experiences and words of encouragement. Above all, the group helps caregivers realize they are not alone.

Learning Together Healthy Boundaries for Thriving Caregivers

Delivered virtually in collaboration with Bethesda’s Children and Youth Services, this workshop explores the importance of healthy boundaries in caregiving. Participants learn effective communication strategies, practise boundary-setting skills and develop a personalized action plan while connecting with others facing similar challenges.

Self-care for the Caregiver

This interactive workshop helps caregivers better understand self-compassion, why it matters and how to incorporate it into everyday life. Alongside mindfulness and self-compassion exercises, participants plant a flower to take home as a lasting reminder to nurture themselves while continuing to care for others. The workshop also creates valuable opportunities for caregivers to build supportive connections and reduce feelings of isolation. Thanks to the generosity of Bethesda Foundation supporters, more caregivers are finding a place where they can share their experiences, strengthen their wellbeing and build lasting connections with others who understand. Together, we are helping ensure that those who give so much of themselves receive the support they deserve.

To connect with Bethesda's Caregiver Engagement Therapist, Emily Essig please email: clinicalservicesadmin@bethesdaservices.com.

New Advocacy Champions New Advocacy Champions: Amplifying Voices, Creating Change Ensuring People Feel Seen, Heard, and Empowered

Everyone deserves to have their voice heard, their ideas valued, and their experiences reflected in decisions that affect their lives. Over the past year, people supported by Bethesda have strengthened their voices, built confidence, and taken an active role in shaping their community. Through peer connection, education, and advocacy, the New Advocacy Champions (NAC) committee has created meaningful opportunities for people supported by Bethesda to share their experiences, influence change, and develop leadership skills. Supported by Bethesda’s Foundation, NAC was established in March 2025 as a peerled advocacy group focused on promoting self-advocacy, providing education, and bringing forward ideas, concerns, and feedback to Bethesda’s Senior Leadership. Guided by its Terms of Reference, NAC has focused on building advocacy skills, supporting one another, and ensuring people supported remain actively involved within Bethesda and the broader community.

A Year of Advocacy, Learning, and Leadership Advocacy: Creating Opportunities for People to Be Heard

NAC has helped ensure the voices of people supported are included in conversations that matter. The committee has provided feedback to Senior Leadership on topics such as equality during t-shirt days, representation on social media, and understanding people’s satisfaction with their living situations through the development of a client satisfaction survey.

Education: Building Confidence and Self-Advocacy Skills

NAC has supported members in developing confidence, leadership skills, and advocacy knowledge through learning opportunities focused on self-advocacy, communication, internet safety, and leadership. Three members attended the Annual Speaking Out Conference in Port Elgin, connecting with other self-advocates and learning about rights, inclusion, and effective advocacy.

Members also created the “What Good Support Looks Like” training video, which has been used in staff education, New Hire Orientations, a DSW conference, and an Experiential Learning conference hosted in partnership with Niagara College.

“Good support is when you see me as a person and not as a client” – Lori

“Good support is listening to the person that you support. Staff should try to get to know the people that they’re working for and treat them like adults.” – Patti

“Treat me with respect.” – Sharon

“This is not a job. This is my life.” – Emily

“Good support means being together in times of need. It means learning to understand each others wants, needs and goals.” – Lise

Partnership: Bringing Lived Experience Into Bethesda

NAC continues to bring valuable lived-experience perspectives into Bethesda initiatives. Members contributed to the development of the Respectful Language Guide for Adult Supported Living staff, helping ensure communication reflects dignity, respect, and person-centred support. The guide was introduced to staff in 2026 and is now being used across Supported Living group locations.

Community Engagement: Learning and Growing Together

NAC continues to strengthen connections with advocacy groups and peer organizations. The committee welcomed New Vision Advocates from London, who shared their experiences establishing a self-advocate committee and provided guidance as NAC continues to grow. Members have also participated in sessions focused on facilitation skills, empowerment, and leadership development.

Highlights and Accomplishments NAC’s first year included many achievements: • • • • • • •

Created a service feedback survey and conducted interviews to help people supported share their experiences. Provided ongoing lived-experience feedback to Bethesda leadership. Participated in advocacy, leadership, communication, and safety training. Built relationships with self-advocacy groups across Ontario. Contributed to staff education resources that promote respectful support. Created a NAC logo, t-shirts, and a bulletin board to increase visibility and awareness. Welcomed new members and maintained strong engagement through regular meetings.

Through teamwork, members have strengthened skills in chairing meetings, taking minutes, respectful communication, and confidently expressing their views.

The Impact of NAC

The New Advocacy Champions are helping create meaningful change by: • Strengthening services and organizational learning • Promoting self-determination • Creating greater opportunities for people supported to participate in decisions about their lives • Building community connections • Growing its presence within the broader advocacy network and sharing learning with others

Looking Ahead

As NAC continues to grow, priorities for the coming year include: • Increasing male representation within the committee • Developing an NAC newsletter to provide information and updates directly to people supported • Launching initiatives such as the Coffee Chat Series, beginning with a discussion on Boundaries with Staff, Friendship and Family • Participating in Strategic Plan conversations • Continuing to bring forward areas of need and opportunities for improvement

Looking Forward Together

In its first year, the New Advocacy Champions have demonstrated the power of lived experience in shaping services, strengthening community, and advancing advocacy. With continued support from Bethesda leadership and the broader community, NAC will continue creating opportunities for people supported to be heard, respected, and actively involved in shaping their future.

Community of Support Behind every program, every success story, and every positive impact is a remarkable Community of Support. Our sponsors and donors are more than contributors—they are partners in our mission. Through their generosity, encouragement, and belief in our work, they help transform ideas into action and challenges into opportunities. Their support strengthens our ability to serve, connect, and create meaningful change in the lives of those we serve. Every gift, sponsorship, and act of generosity tells a story of people coming together to build a stronger, more caring community. Whether through financial support, in-kind contributions, or ongoing advocacy, our sponsors and donors play a vital role in helping us expand our impact and respond to evolving needs. We are proud to recognize and celebrate the individuals, organizations, and businesses that make our work possible. Their commitment reflects a shared vision of a thriving community where everyone has the opportunity to succeed.

Sponsors Silver

Bronze

Custom-Level Sponsor RDMB Management Inc.

Ruber Plumbing And Heating

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Nathalie Brisson

AMS Parents Guild

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Donors $750,000+ • Estate of Gerta Veit

• Estate of Wendy Fries • John Bergen

$8,000 to $19,999

$5,000 to $7,999

• Bayview Flowers Ltd.

$2,500 to $4,999 • • • • • •

Brock University - Financial and Admin Services Doane Grant Thornton Foundation Joanne M Ellis Nancy Siemms Rankin Construction Inc.

$500 to $999 • • • • • • • • • • • • • •

$20,000 to $34,999

AMS Parents Guild Brand Blvd Christina Binnema Dural's Cleaning Services Frank Lingmin Feng Glenys Matthews John Block Ken Neufeldt Lucas Goertz Marlene Moretti Optimist Club of Dunnville Attn: Brenda Zynomirski The Beamsville and District Lions Club

• C. R. Smith Financial Services Inc. • Gloria Halchuk

$1,000 to $2,499 • • • • • • • • • • • • • • • • • • • •

Alice L Murray Arthur J. Gallagher Canada Ltd. Buckrell Family Foundation Canada Life Cheryl Tyndall Coby VanderZwaag Florence Molnar Grantham Lions Club Henry Unrau Jean-Pierre Paroyan Kiwanis Club at St. Catharines Inc. Lions Club of Port Dalhousie Margaret Lockhart Paul McGowan Phyllis Cardinale Ruber Plumbing & Heating Inc. Sharron Haberfield Stamford Centre Volunteer Firemen's Association William R. Jackson

$499 and Under • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •

Admassu Mussie Advantage Flooring (Niagara) Ltd. Alberto and Margherita Di Pietro Allan Leslie Bryans Althorp Montessori School Inc. Amy Girardin Andrew Staller Anna Berlingeri Anonymous Anteneh Ayanso Armin and Joan Oster Audrey Paroyan Audrey Torigian Brian McEntegart Bruce & Luray Powell Calvin Jessome Caroline Warkentin Carolyn Mason Carrie Lingard Cathy Prosser Chapman's Ice Cream Christiane A Kavazanjian Christiane Esau Christine Beatty Claire Corbet Masters Dan Oettinger Dave and Carol Morningstar David Francis David and Susanne Taylor Deborah Louise Harasty Diana Lynn Stevenson Diane Becken Donald Bryan Redman Donna Burton Donna Thompson Eddie Cruz

• • • • • • • • • • • • • • • • • • • • • • • • •

Edna Beltran Florido Eileen Bellamy Elisa Gulla, Orsini Erna Sawatzky Estate of Doris Norma Emerson Frances Prindiville Francois and Wendy Paroyan Gabriela Donia Gary and Debra Petris Gillian Dunkley Gino & Kathy Barilla Grimsby and District Lions Club Hans Schnack Harry Artinian, Jr Heidi Zylak Howard Peters Jack & Mickey Murray Jacqueline Goldin Jan Jaluvka Janet Zeppa Janette Adams Janice Barnes Glatt Janine Williams Jennifer Dinning Jody Beamer

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$499 and Under Continued • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •

John Howard Society of Niagara Jordan Menger Joyce Schimpky Judi Grobowsky Julie Petroski Julieanne Peace (Brooks) Kathy Welsh Katie Pirko Kristine Casement Lin Zhang Liz Froese Louis Paroyan Lynda Biggar Madeleine Bufalino Margaret DiPietro Margaret Paroyan Maria Puno Mark Paroyan Mark Zavitz Marlon Messam Martine Paroyan Mary and Pete Dyck Mary Ann Harrison Mary Grigoriadis Mary Tennant Mary Umetsu Michael Glavic Mike Mattie Mike Mckinney My Tribute Gift Myda Kavazanjian Nancy Leona Taylor Nancy MacEwen Nathalie Brisson Nik Padula Pamela Clement Pat Henderson Patrick Paroyan Paul Rotz

• • • • • • • • • • • • • • • • • • • • • • • • • • • •

Peggy Shipley Rayna Laughlin RDMB Management Inc. Richard Brotherston Richelle Leahy Rita & Greg Batts Robert and Victoria Dorosch Rose Goertz Rosemarie Schappert RoxAnne Rutkay Sandra Jane Dunn Sarah Miller Sharon & Gary Henderson Shea Small South-East Grey Support Services Susan & Calvin Westholm Svyatoslav Kumanovskiy Taline Kavazanjian Ted Kopp Ted Madden Teresa Muller Terry, Glenn, Maureen Smelser Tom and Holly Baker Toni-Lynne Jackson Trace & Janine Leonard Tsang Family Dentistry United Way Niagara Ye Yang

To all who contribute to Bethesda’s Community of Support, thank you for helping us make a difference—today and for the future.

Connecting with the Community This year, we’ve cherished connecting with our community: meeting people at events, hosting financial planning seminars, and partnering with local groups. At Bethesda, these connections inspire us to keep empowering the people we serve.

Growing More Than Gardens

For participants in the Gerta & Eva Veit Gardening Program, every seed planted represents an opportunity to learn, connect, and grow. Through hands-on gardening, adults living with developmental and/or intellectual disabilities are building confidence, developing new skills, and experiencing the pride that comes from nurturing something from seed to harvest. The impact extends far beyond the greenhouse. Since the program began several years ago, participants have grown and donated more than 800 pounds of fresh vegetables and produce to Community Care of West Niagara, transforming their love of gardening into a meaningful way to give back to their community.

A Greenhouse That Grows Opportunities

These life-changing experiences are now possible year-round thanks to a new, expanded greenhouse at Fly Road. On April 24, 2025, representatives from Meridian Credit Union visited the site for a formal cheque presentation and tour of the greenhouse. Participants from the Day Program and Garden Club proudly shared the work they have invested in the space, explaining what they enjoy most about the gardening program and the many opportunities the upgraded greenhouse has created. The visit celebrated a milestone that was honoured with the official grand opening of the new greenhouse on October 22, 2025, made possible through a generous $75,000 donation from Meridian Credit Union.

More than a place to grow plants, the greenhouse provides a welcoming environment where participants can garden throughout the year, engage in therapeutic activities, explore their creativity, and experience the satisfaction of growing fresh food while cultivating confidence and independence.

“The greenhouse is a place where individuals can learn, connect, and experience the joy of seeing something they’ve cared for thrive,” said Paul McGowan, CEO of Bethesda. “We are incredibly thankful to Meridian for their generous grant toward this initiative. Their support goes beyond funding—it’s a true testament to the power of collaboration and their vision for a better future for all.”

Growing a Lasting Legacy

The program's future has also been strengthened through the generosity of the Estate of Gerta Veit. In recognition of this meaningful gift, Bethesda has renamed the initiative the Gerta & Eva Veit Gardening Program. Gerta's legacy will provide annual funding to sustain the gardening program within the Meridian-sponsored greenhouse, ensuring future participants continue to experience the many benefits of learning, growing, giving back, and connecting with their community. Together, the support of Meridian Credit Union and the Estate of Gerta Veit is helping cultivate hope, empowerment, and inclusion—creating opportunities for every individual to flourish.

Easter Egg Hunt Creating Easter Memories for Families

For many families, community celebrations like an Easter egg hunt are a cherished tradition. This year, for some of the people and families we support, it was also an opportunity to experience that joy for the very first time. On Good Friday, April 18, 2025, families gathered at Firemen's Park in Niagara Falls for the Stamford Volunteer Firefighters Association's Annual Easter Egg Hunt. A dedicated, quieter space was available for families supported through Bethesda's Children and Youth Services, while also welcoming members of the broader community. Throughout the day, the impact was unmistakable. Families shared smiles, heartfelt messages of thanks and even happy tears as they experienced an event that some had not been able to attend in the past. Creating an inclusive environment where everyone could participate made the day especially meaningful and demonstrated the importance of accessible community events.

Bethesda in the Community

Bethesda staff from Children and Youth Services, Community Relations, Marketing and Human Resources were proud to be part of this special event, helping to create a welcoming and memorable experience for everyone who attended. The event was a tremendous success, and we look forward to continuing our partnership with the Stamford Volunteer Firefighters Association to continue creating inclusive opportunities for people and families across Niagara.

Community Support

We were also grateful to welcome Mayor Jim Diodati, MPP Wayne Gates, MP Tony Baldinelli, and Councillors Mona Patel and Ruth-Ann Nieuwesteeg. They took the time to visit with our team and learn more about the work Bethesda does to support people and families living with intellectual and/or developmental disabilities throughout Niagara. It was truly a meaningful day, and we are grateful to everyone who helped make it possible.

Generosity of Generosity ofRBC RBCFinnancial FinnancialPartners Partners Small Acts of Generosity, Lasting Impact

Every donation tells a story. A board game creates opportunities for connection and laughter. Gardening tools help people discover new skills and enjoy the outdoors. Personal care items provide comfort and dignity, while children's toys inspire play, learning, and belonging. Together, these thoughtful gifts will enrich the lives of children, youth, and adults with developmental and intellectual disabilities, making a meaningful difference for the individuals and families who rely on Bethesda's programs and services.

A Conference with Purpose

When RBC Financial Planners from across Ontario gathered for their Fall Conference on October 27, 2025, they did more than connect with colleagues—they came together to give back. Their remarkable generosity resulted in an incredible collection of clothing, personal care items, outdoor equipment, gardening tools, board games, children's toys, and activity supplies. Each donation reflects the compassion, kindness, and community spirit of the RBC team, demonstrating how collective action can create lasting change. These gifts were put to meaningful use across Bethesda's programs and services, helping people experience greater comfort, independence, inclusion, and joy every day.

Thank You, RBC Financial Planners

We extend our heartfelt thanks to everyone who contributed to this inspiring initiative. Your generosity had an extraordinary impact on the lives of the people we support, enhancing quality of life while bringing comfort, joy, and dignity to so many individuals and families. Your partnership is a powerful reminder of what is possible when people come together with empathy and purpose. We are deeply grateful that you chose to support Bethesda and our mission of empowering people to live their best lives. Your thoughtful contributions will be cherished and will continue to make a difference long after the conference has ended.

Bringing the Library to our Community

Sometimes, meaningful partnerships begin with a simple conversation. A connection made at the Town of Lincoln’s annual Fling-off King event sparked an exciting opportunity to bring the joy of reading and discovery directly to people in our Bethesda community. Through this new initiative, individuals now have easier access to books, DVDs, and all the possibilities they offer—creating moments of learning, relaxation, and connection close to home. Lincoln Pelham Public Library approached Bethesda about hosting Bookmobile days at our Fly Road property. What began as a single visit has grown into a valued, ongoing partnership. When the Bookmobile arrived for its first visit in November 2025, it was met with many happy faces. People eagerly browsed the collection and left with books and DVDs to enjoy, making the day a memorable experience for everyone involved. The enthusiasm and positive response have since helped the initiative grow into a repeat event that our community looks forward to. Thank you to the Lincoln Pelham Public Library for this meaningful partnership and for helping make reading, learning, and connection more accessible for the people we support.

Call to Action We’re excited to continue deepening our connections throughout the community. If you’d like to explore ways to support Bethesda’s mission, please get in touch with our Manager of Community Relations. We’d love to hear from you! Meaghan Erb merb@bethesdaservices.com 905.684.6918 ext. 378 Would you like to support us in furthering our mission to empower people to live their best lives? Donate Now.

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Community Partner Spotlight Mountainview Building Group Helps Bring the Joy of Play to Niagara Families

For every child, play is an opportunity to learn, grow and connect. Yet for many families of children and youth with intellectual and/or developmental disabilities, accessing specialized toys and play materials can be financially challenging. A new Toy Lending Library will help change that. Designed to provide an inclusive play experience, the library will offer families across Niagara free access to a wide range of toys and program materials that support meaningful play, encourage skill development, and meet the diverse needs of children and youth. By removing financial barriers, families will have the resources they need to nurture their child's development at home—creating more opportunities for learning, discovery and joyful moments together.

Community Support Making a Lasting Difference This exciting initiative is being made possible through the generosity of community partners, including Mountainview Building Group, whose $10,000 sponsorship is helping bring the Toy Lending Library to life.

During a visit to the Toy Lending Library in April 2026, Mountainview Building Group's Mark Basciano saw firsthand how this new initiative will create lasting benefits for children and families throughout the Niagara community. Bethesda is proud to partner with organizations like Mountainview Building Group that share a commitment to building stronger, more inclusive communities. “We are truly grateful for Mountainview’s generosity,” said Bethesda’s CEO. “Their support will have a far-reaching impact on the lives of countless children and families in our community. Their belief in our mission and support of this initiative highlights the power of community collaboration. Mountainview has a long history of supporting the Niagara community and this is another example.”

Thank You

Our heartfelt thanks go to Mountainview Building Group and all of our Friends of Bethesda who continue to invest in opportunities that enrich the lives of children, youth and families across Niagara. Together, we are creating more inclusive spaces where every child has the opportunity to learn, play and thrive.

Help Us Create More Opportunities

Community partnerships make initiatives like the Toy Lending Library possible. By becoming a sponsor, you can help Bethesda continue creating meaningful programs and services that improve the lives of children, families and individuals across Niagara. Your support can make a lasting difference—providing essential resources, expanding opportunities and helping build a more inclusive community where everyone has the chance to thrive. To learn more about sponsorship opportunities and how your organization can make an impact, please connect with Bethesda today. Explore Becoming a Sponsor

Financial Overview

** Includes all revenue sources * Audited statements are available on Bethesda’s website.

Funder Shout Out At Bethesda, everything we do is rooted in the belief that every child, youth, and adult with an intellectual and/or developmental disability deserves the opportunity to thrive. Every day, we see the difference that compassionate support, tailored services, and strong partnerships can make—not just for the individuals we serve, but for their families as well. That’s why we are deeply grateful for the continued support of the provincial government and the Ministry of Children, Community and Social Services. Their partnership plays a vital role in helping us bring our Vision to life, one where people of all abilities are inspired, encouraged, and empowered to live their best lives.

Strengthening Autism Services for Children and Families in Niagara New investment expands access to care, grows our team, and supports families closer to home

Children and families across Niagara have greater access to the supports they need thanks to a new investment that has helped strengthen autism services in our community. The Ontario government invested $399,530 over two years through the Workforce Capacity Fund of the Ontario Autism Program to support Bethesda’s continued growth and ability to provide high-quality, family-centred care. This funding has helped expand access to clinical supports, strengthen our skilled team, and ensure children and families receive the care they need closer to home.

Bethesda was proud to welcome MPP Sam Oosterhoff and Mayor Terry Ugulini for an important announcement celebrating this investment and its impact on children, caregivers, and families throughout the region. Through this support, Bethesda has continued to build workforce capacity by welcoming additional resources and strengthening the expertise of our clinical team. This has allowed us to provide more opportunities for children to access therapy while helping caregivers gain the tools and strategies they need to support their child’s development and success.

“By strengthening our clinical team and dedicating more resources to family-centered practices, we can ensure that not only are children supported through increased therapy hours, but caregivers are also equipped with the tools and strategies they need to support their child’s growth.” – Paul McGowan, CEO We are incredibly grateful for this investment and for the continued commitment to creating a more inclusive and supportive future for children and families in Niagara. Together, we are helping ensure that individuals and families have access to the services, support, and opportunities they need to thrive.

Inclusion Resource Services Model Building More Inclusive Child Care Across Niagara

Every child deserves to feel welcomed, included, and supported in their early learning environment. Across Niagara, a new collaborative approach is helping make that vision a reality by ensuring children of all abilities can fully participate in child care while giving families and educators the support they need to succeed. The new Inclusion Resource Services Model (IRSM) brings together community partners to create a more coordinated, responsive system of inclusive supports for children, families, and early learning professionals. By strengthening collaboration and building on Niagara's already strong foundation of inclusive practices, the model helps ensure that children receive the right support, at the right time, in the The IRSM environments where they learn and grow. launc on Jan A Collaborative Approach 202 Bethesda is proud to partner with Niagara Region Children's Services, Niagara Children's Centre, Pathstone Mental Health, and the Early Childhood Community Development Centre (ECCDC) in delivering the IRSM across Niagara.

As one of four agencies working together under this Niagara Region-led model, Bethesda plays an important role in advancing inclusive, high-quality child care throughout the region. To support the launch of this initiative, Bethesda welcomed 13 new Inclusion Quality Coordinators (IQCs) to its team. Working alongside Niagara Children's Centre, Bethesda's IQCs provide dedicated support to children, families, educators, and licensed child care programs. Together with Pathstone Mental Health, which provides Behaviour Consultant services, and the ECCDC, which delivers pedagogical leadership and professional learning opportunities, the partners are creating a seamless network of services that strengthens inclusion across Niagara.

“We are deeply grateful to Niagara Region for its continued investment in children, families and inclusive communities through the Inclusion Resource Support Model. By funding this important work and entrusting Bethesda to be part of the service delivery, Niagara Region is helping to ensure that children, families, educators and child care providers have access to the supports they need to create inclusive, welcoming environments where every child can thrive. We are proud to be a partner in this important work and look forward to the positive impact we can continue to make together across our community.”

The IRSM officially launched on January 1, 2026.

Supporting Children Where They Learn

The Inclusion Resource Services Model is grounded in the belief that children thrive when they can learn, play, and build relationships alongside their peers.

Bethesda's services are communityM officiallybased and help children and their families connect with the broader ched nuary 1, network of children's service providers. Inclusivity and integration are at the 26. heart of the model, with program goals developed collaboratively by families, child care staff, and therapeutic teams to ensure each child's unique strengths and needs are supported.

Bethesda's Role

As a designated community partner, Bethesda implements the IRSM by delivering targeted interventions, supporting early childhood educators through professional development, and developing tailored strategies that foster inclusive early learning environments. The model follows a three-tiered approach that combines foundational inclusive practices, targeted strategies, and specialized supports. Through this framework, Inclusion Quality Coordinators work alongside child care providers to create individualized accommodations that help every child experience a sense of belonging and opportunity. Bethesda is proud to be part of this important next step in Niagara's commitment to creating inclusive communities where every child has the opportunity to learn, grow, and thrive.

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Bethesda’s Culture People are at the heart of Bethesda—the people we support, the dedicated staff who walk alongside them, and the volunteers who give so generously of their time. At Bethesda, we’ve always believed that when we invest in our people, through meaningful connection, ongoing learning, and professional growth, we create the foundation for something greater. It’s this commitment that allows us to offer holistic, innovative, and high-quality supports and services, while also being a workplace where people feel valued, inspired, and proud to belong.

DSW Conference Building Understanding, Strengthening Connections: Developmental Support Workers Gather to Enhance Support for People and Families

For people with developmental disabilities and their families, quality support is built on trust, compassion, understanding, and meaningful relationships. Bethesda’s Developmental Support Workers play an important role in helping individuals’ live full, connected lives while supporting families through some of their most significant transitions. The third annual Developmental Support Worker Conference provided an opportunity for staff to deepen their understanding of the experiences, needs, and perspectives of the people and families they support. Through interactive learning, personal stories, and practical strategies, the day encouraged staff to reflect on how their work impacts the lives of individuals and their loved ones every day. Held on November 5, 2025, in the beautiful Gemini Room at Club Roma in St. Catharines, the conference welcomed 72 staff members from across Bethesda’s Adult programs. The full-day event featured engaging presentations, interactive activities, and opportunities for staff to learn new approaches to enhancing the quality of support they provide.

Understanding Families Through Their Stories

The day began with a welcome from Paul McGowan, CEO, and Shelley Mercer, Director of Adult Services. The opening presentation, led by Emily Essig, Caregiver Engagement Therapist, focused on the emotional journey families experience when transitioning the care of their loved ones to Bethesda. A 15-minute video featuring family members of people supported through Bethesda’s Supported Living Program gave staff the opportunity to hear directly about the hopes, concerns, and emotions that often accompany this transition. Staff explored the impact of change, the importance of building trust, and ways to strengthen relationships with caregivers.

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Participants shared how meaningful it was to hear directly from families:

“Loved hearing from the families. It really opened my eyes to see how they are really feeling, and gave me ideas on how I can help them feel better while I’m helping taking care of their loved one.” “I found it really beneficial. It was nice to hear family’s perspectives. It gave me a new found respect and compassion for their lived experiences.” Creating More Opportunities for Connection Through Recreation

The conference continued with an Interactive Expo led by Niagara College Recreation Therapy Professor Erin Wilkie and her students. Featuring ten hands-on stations, the expo demonstrated creative ways to incorporate recreation and leisure into the lives of individuals with different abilities, interests, and skill levels. Staff explored how recreation can support connection, independence, confidence, and quality of life. The session encouraged Developmental Support Workers to see themselves as facilitators who help create meaningful opportunities for participation and enjoyment. Attendees highlighted the practical value of the experience:

“I enjoyed learning about new activities to do within the community as well as finding new activities to build rapport with the individuals I support.” “The expo was enlightening because it was fun to play regular games but in different accessible ways. I loved the teamwork and creativity.”

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One participant reflected:

“I think it was a good reminder to think of the client’s family and their perspectives and worries on their loved ones being in our care and appreciate the amount of trust they put in us to look after and care for them.”

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Expanding Knowledge Through Specialized Learning

In the afternoon, staff participated in one of two breakout sessions designed to build knowledge and confidence in areas that directly impact the people Bethesda supports. Katie Falco, Speech and Language Pathologist, presented Enhancing Mealtime Safety: Understanding Swallowing Risks for Individuals with Developmental Disabilities. Staff learned about swallowing risks, dysphagia, signs of dysphagia, and practical strategies to help prevent choking and promote safer mealtime experiences. Carol Hicks, Behaviour Consultant, facilitated A Brief Introduction to Developmental Disability and Sexuality, which explored myths and misconceptions about sexuality and highlighted the importance of supporting healthy relationships, intimacy, and personal expression for people with developmental disabilities. The final session of the day, Living and Working into Our Values, was facilitated by Leah Jeffery, Manager, Adult Clinical Services. The session featured a heartfelt video presentation from Bethesda’s self-advocacy group, the New Advocacy Champions. Staff reflected on how their everyday actions align with Bethesda’s values and considered the choices they make when supporting people in their work. Participants emphasized the importance of hearing directly from self-advocates:

“Hearing from the individuals we support was amazing, it’s enlightening to hear their viewpoint.” “It was heartwarming to hear directly from the individuals and learn how they feel about living at Bethesda and what they want in their own lives.” “Very powerful to hear one individual state she is not a job, this is her life.” Staff Feedback Highlights the Impact of Learning Together

Following the conference, staff completed an anonymous feedback survey to share their experiences and reflections. A total of 97% of attendees completed the survey, providing valuable insight into the day’s sessions. Overall, 92.2% of respondents reported being either “Extremely Satisfied” or “Very Satisfied” with the interactive and educational sessions offered throughout the conference, reflecting strong engagement with the content and delivery. The feedback demonstrated how meaningful opportunities for learning, reflection, and connection can strengthen the support provided to people and families.

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Brock Leadership Series Empowering Leaders to Strengthen Workplace Connections

When leaders feel supported, engaged and equipped with the right tools, they create workplaces where employees can thrive. Strong leadership has a meaningful impact on employee retention, motivation and engagement, while also helping to ensure the continued delivery of quality services for the people we support.

Investing in Leadership Development

Building on the importance of strong, compassionate leadership, Bethesda’s partnership with Brock University continued with the delivery of a third Leadership Training Series during the 2025–26 year. The Leadership Series was designed to support leader engagement and overall wellbeing by providing opportunities for growth, reflection and skill development. Based on participant feedback, this year’s series focused on strengthening relationships and navigating interactions with greater self-awareness, composure and empathy. Through sessions on emotional intelligence, conflict management and coaching, leaders gained practical strategies to better understand themselves, support their teams and respond effectively to the challenges they encounter. By continuing to invest in leadership development, Bethesda is helping foster a culture of connection, collaboration and care—creating positive experiences for employees and strengthening the support provided to the people and communities we serve.

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“I love the ability to connect with colleagues from different departments that offer alternate view points and feedback.”

“My favorite part of the session was the last section where we were able to deliver and receive feedback about our feedback from different colleagues.”

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Creating Moments of Connection, Wellness and Joy Throughout the year, staff have enjoyed meaningful opportunities to pause, connect with one another and celebrate the importance of wellbeing. These moments help create a supportive workplace culture where people feel valued, energized and encouraged to make time for their health, relationships and personal wellness.

Building Community Through Shared Experiences

From seasonal celebrations to opportunities for connection, staff have taken part in activities designed to bring a little extra fun and positivity into the workplace. Highlights included a Halloween costume contest, a visit from Kool Jim’s ice cream truck, and a stop from the Purple Perks coffee truck—bringing staff together to enjoy a moment of connection and enjoyment during their day. The annual Health and Safety BBQ, proudly supported by Niagara’s Ole Tyme BBQ, provided another opportunity for staff to gather, share a meal and strengthen the sense of community that makes Bethesda such a welcoming place to work.

Supporting Health and Wellness Year-Round

Wellness initiatives throughout the year encouraged staff to take small, meaningful steps toward healthier lifestyles. The pedometer challenge and summer movement challenge inspired staff to get outside, enjoy the warmer weather and incorporate more walking and movement into their daily routines. In the spring, the 8 Week Challenge supported staff in strengthening nutritional habits, building accountability and reflecting on personal health and lifestyle choices that contribute to overall wellbeing. One participant shared:

"Thanks for helping me to slow down and think what's best for me"

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During the winter months, the Feel Good Movement Challenge encouraged staff to add movement into each day as a way to boost mood, increase energy and help overcome the winter blues. These initiatives reflect Bethesda’s commitment to creating a workplace where staff wellbeing is supported, connections are strengthened and everyone has opportunities to feel their best.

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Giving Back to our Community Giving Back, Creating Impact

Throughout the year, community members and families were supported through two staff-led giving challenges that brought compassion, generosity, and teamwork to life. The Backpack Challenge helped ensure children and youth had the supplies they needed to begin the school year with confidence. Staff donated 61 fully loaded backpacks, along with several grocery bags filled with additional school supplies, to support families receiving services through Bethesda’s Children and Youth Services. The Holiday Giving Challenge extended that spirit of care into the holiday season. Through generous contributions, 800 pounds of food were donated to support families and individuals accessing services through Community Care of West Niagara and Community Care of St. Catharines and Thorold. Staff also made a life-saving difference through Canadian Blood Services plasma donations, helping contribute to saving up to 10 lives. These challenges reflect the power of collective action and the meaningful impact that can be created when people come together to support their community. Through their generosity, Bethesda staff helped provide essential resources, brighten lives, and strengthen the communities they serve.

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Inspiring the Next Generation Inspiring the Next Generation of Difference Makers

Every person deserves the opportunity to live their best life. Behind every meaningful opportunity is a team of dedicated people who help build confidence, foster belonging, and support individuals to achieve their goals and participate fully in their communities. Creating awareness of careers in developmental services is about more than filling positions—it is about inspiring future professionals to choose work that has a lasting impact on people's lives. By connecting with students, job seekers, and future graduates, we are helping build a stronger, more inclusive future for our communities.

Opening Doors to Meaningful Careers

Introducing young people to developmental services early in their career exploration helps them see the many ways they can make a difference. On Take Our Kids to Work Day, eight Grade 9 students spent the day learning about the diverse career opportunities within developmental services. Through conversations, workplace exploration, and firsthand experiences, they discovered the variety of roles that contribute to helping people reach their goals and live fulfilling lives. To continue supporting career exploration, Human Resources became a Volunteer Career Coach with the Ontario Career Lab, a program that helps secondary school students explore career possibilities and pursue their aspirations with confidence. Through career coaching conversations, students gain valuable insight into the sector, ask questions about different career paths, and discover how their interests and skills could contribute to meaningful work that positively impacts others.

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“As a Career Coach with The Ontario Career Lab, I assisted Grade 9-10 secondary students in exploring career possibilities while encouraging them to pursue their passions. I had the opportunity to share my own career journey and insights. The coaching sessions provided students with a glimpse into what it is like to work in the developmental services sector and answer their questions about career pathways. Based on my professional experience, I was able to provide insights into our sector and offer real-world advice. This partnership with local secondary schools assist students to develop practical skills and gain insights into their future careers.”

– Tracy Foisey, Manager, Human Resources

Human Resources also connected with students at Niagara College through a presentation to the Educational Assistant and Adult Supports program. By sharing information about careers in developmental services, these conversations helped raise awareness of the rewarding opportunities available and the many ways professionals in the sector help create more inclusive communities.

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Sharing the Bethesda Story

Building awareness also means meeting people where they are. Throughout the year, Bethesda staff attended 14 job fairs across the Niagara-Hamilton region, creating opportunities to connect with individuals interested in careers that make a meaningful difference. Each conversation provided an opportunity to introduce prospective candidates to the wide range of career pathways available at Bethesda while highlighting the purpose behind the work. Staff shared their own career journeys, experiences, and the moments that make their roles meaningful, offering an authentic glimpse into Bethesda's culture of compassion, connection, and inclusion. These conversations extend beyond recruitment. They encourage people to see developmental services as a profession where they can build relationships, support others to thrive, and create lasting positive change in their communities. Whether someone is exploring their first career or seeking a new direction, each interaction helps open the door to a career with purpose.

Building the Future Together

Every student inspired, every job seeker engaged, and every conversation shared helps strengthen the future of developmental services. By investing in career awareness, partnering with educational organizations, and connecting with communities across the region, Bethesda is helping inspire the next generation of professionals who are committed to creating opportunities, fostering inclusion, and ensuring people of all abilities have the support they need to live fulfilling lives.

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Celebrating People who Make a Difference Service Awards

At Bethesda, it’s the people who bring our mission to life—and our staff are truly the backbone of that journey. Their compassion, dedication, and everyday acts of care make a real difference in the lives of those we support, and we’re deeply grateful for all they do. In 2025–2026, several of our incredible team members and Board members reached meaningful milestones in their Bethesda journey. We celebrate and thank each of you for your unwavering commitment and the impact you continue to make.

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Staff Names 40 Years

35 Years

• Rhoda Penner • Shelley Mercer

• Kelly Chamberlain • Lynnette Haining • Michele Mitchell

30 Years

25 Years

• Carrie Adewumi • Cynthia Palumbo • Tracy Rankin

• Aimie Van Lochem • Brad Warner • Erin Judd • Joshua Winwood • Karen Forrest

20 Years

15 Years

• Lindsey Vanmarrum • Tonya White • Tracy Foisey • Troy Metlin

• Brittany Nisbett • Kirsty Schwoob • Michelle Magallon • Patricia Lopez Paz • Sharon Bright

10 Years

5 Years

• Andrea Boilard • Armanda Dizon • Chris Bell • Dale Littlewood • John Smith • Joseph Levin • Katryna McKenna • Maggie Lewis • Muy Rezza • Phil Unrau • Salvatore Manziano • Sara Kramer

• Brittany Carter • Bryan Hope • Danielle Redekopp • Francesca Okwute • Javier Yopasa • Kailey Cheropita • Kathi Royle • Monica Menna • Owen LaRue • Paige Bocskei • Paige Risidore • Shannon Duke

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At the heart of Bethesda is a community of dedicated individuals who bring care, creativity, and collaboration to life every single day. Whether supporting people in their homes, guiding young people toward brighter futures, delivering clinical care, or keeping the organization running behind the scenes their impact is profound and deeply felt. These everyday moments of excellence, the kind gestures, the innovative ideas, the teamwork that lifts everyone, often happen quietly. But they deserve to be seen and celebrated.

Quarterly Employee Awards

Quarterly Employee Awards is about more than recognition, it's about sharing the stories of how our values come to life through the people who live them. Each quarter, staff have the opportunity to nominate a colleague who exemplifies one of the following Bethesda Values: • Respect and Compassion • Collaboration • Innovation From there, one winner is selected in each category, from across the operational programs: • Supported Living • Children and Youth Services • Adult Clinical Services • Administration

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Meet the Winners

Please join us in celebrating the following team members who have been recognized by their colleagues for living our values in inspiring ways:

Compassion

Collaboration

Innovation

These individuals have demonstrated heartfelt care and empathy, often putting the needs of others first and creating spaces where everyone feels seen and supported.

These team members bring people together, foster connection, and make teamwork feel seamless. They show us what’s possible when we support one another.

From fresh ideas to creative solutions, these individuals are always thinking ahead and finding better ways to serve, support, and lead.

Adult Clinical Services

• A ngela Johnston • C arol Hicks

• Dale Littlewood • Devon Koekoek

Adult Services • • • •

ynthia Palumbo C Hardik Mangarola Heather Davidson Ivana Borkovic

Children and Youth Services • Graicelin Johnston • Lauren Hetherington • Terra Burke

Adult Clinical Services

Adult Services

• D ee Comfort • K ayla Colangeli • P hil Unrau

Administration

• D ennis Van Heusden • Emilie Charette • Sharon Bright

Children and Youth Services • Chelsea Bastasin • Grant Hyndman • Milica Radojicic

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Adult Clinical Services • • • •

atie Falco K Katryna McKenna Nancy Leathen Samantha Tullo

Adult Services

• Sandie Narsansky

Children and Youth Services • Taylor McNeely

Employees and Volunteer of the Year Celebrating Those Who Make a Difference

The impact of meaningful support is made possible by people who bring compassion, dedication, and a commitment to helping others thrive. Bethesda is proud to recognize individuals whose contributions inspire children, youth, families, and colleagues, and who demonstrate the values that guide our work every day.

2025 Volunteer of the Year: Drew

Bethesda is pleased to announce Drew as Volunteer of the Year. Through his own achievements and experiences, Drew has inspired and encouraged the children and youth we support as a peer mentor and positive role model. He has also shared his experiences with potential candidates at career fairs in support of Bethesda’s Human Resources team. Drew’s unwavering commitment, positivity, and enthusiasm demonstrate the meaningful impact volunteers can have in our community.

2025 Employees of the Year: Allison Baxter and Austin Beamer

Bethesda is proud to recognize Allison Baxter and Austin Beamer as Employees of the Year for 2025. Both individuals embody Bethesda’s values and make a lasting difference through their dedication to providing exceptional supports and services.

Drew continues to support the Bethesda community in his role as an Adult Clinical Services Peer Facilitator. In this role, Drew actively facilitates clinical groups alongside Bethesda clinicians.

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Allison Baxter: Building Stronger Connections Through Collaboration Allison has exemplified Bethesda’s value of collaboration by working with colleagues and partners to strengthen supports for children and youth in service. She has contributed to the development of curriculums, including those for Therapeutic Respite Support Workers and Rise Up Resilience, and has modelled effective collaboration across disciplines and organizations, particularly through the Extensive Needs Program. Allison has also supported the wellbeing of her peers through her leadership of the Children and Youth Services Social and Wellness Committee.

Austin Beamer: Providing Compassionate, Quality Supports

Austin has exemplified Bethesda’s value of quality services through his compassionate and dedicated approach to support. By collaborating with families, Behaviour Consultants, and management, Austin helps ensure the best possible supports are provided. His willingness to go above and beyond, including working additional hours when needed and supporting new staff, reflects his commitment to the people we support and those around him.

Together, Drew, Allison, and Austin represent the dedication and care that make a meaningful difference in the lives of others.

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Staff, Volunteers and Students

Training Hours: Volunteer/Student Hours:

14,642 13,851

Are you interested in making a difference in people’s lives? Connect with us to learn more.

Careers

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Awards Organizational Awards Bethesda was honoured to be the recipient of the following awards:

Hamilton-Niagara’s Top Employer for 2026

Canadian HR Employer of Choice

HRD Best Places to Work

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GNCC NBAA Excellence in Business, Non-Profit Finalist 2025

Canada’s Safest Non-Profit Excellence Award

Readers’ Choice Awards for:

St Catharines - Best Overall Business for Kids – Diamond St. Catharines - Best Speech Therapy Services - Platinum St. Catharines - Best Non-Profit / Foundation - Platinum Niagara Falls - Best Non-Profit / Foundation - Platinum Welland - Best Daycare / Child Care - Gold Welland - Best Overall Business for Kids - Platinum Welland - Best Speech Therapy Services - Platinum Welland - Best Learning Centre – Gold

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Staff Awards Celebrating Excellence: Recognizing the People Behind Meaningful Impact

At Bethesda, our greatest impact comes through the dedication, expertise, and compassion of our team members. Their commitment to innovation, collaboration, and empowering others helps create meaningful opportunities and stronger supports for children, youth, families, students, and professionals across our communities. The work of our staff continues to be recognized through prestigious awards and honours that celebrate their leadership, commitment, and contributions to making a difference in the lives of others.

Building Confidence and Capacity Through Training

More than 200 professionals supporting children and youth through the Ontario Autism Program have strengthened their skills thanks to the leadership and vision of Monica Hughes, Clinical Supervisor at Bethesda. Monica was recognized as a finalist for the Lincoln Chamber of Commerce’s Outstanding Business Achievement Awards Young Professional of the Year Award for her leadership in launching a transformative training initiative across Southwestern Ontario. Her expertise and dedication were instrumental in developing and delivering Bethesda’s Therapeutic Respite Training Series, a program she helped design from the ground up. Through hands-on facilitation and implementation, Monica ensured that respite support workers gained the knowledge and practical tools needed to provide high-quality therapeutic care to children and youth with Autism Spectrum Disorder.

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Her commitment to empowering others has helped strengthen service delivery while contributing to meaningful support for families throughout Southern Ontario. Monica’s leadership and innovation were also celebrated at the ONTABA 2025 Conference, where she presented her impactful findings on Caring with Confidence: Using a Behaviour Skills Group Training Model to Train Frontline Therapeutic Respite Workers and was presented with the highly sought-after Clinical Excellence Award.

ONTABA’s Clinical Excellence Award

Therapeutic Respite Training Series Facilitation and Planning Team L-R: Amber Boshart, Bethany Muir, Corrin Oosterhoff, Monica Hughes, Chelsea Bastasin, and Kate Eybel.

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Inspiring Leadership in Our Community

Shannon Braun was honoured as one of Business Link Media’s Niagara 40 Under Forty recipients, an award recognizing outstanding young leaders, entrepreneurs, and professionals who drive their local economies and communities across the Golden Horseshoe.

Business Link Media’s Niagara 40 Under Forty recipient Shannon’s dedication, innovation, and contributions to Bethesda and the broader community reflect the positive impact that strong leadership can have on the people and families we serve. This prestigious recognition celebrates her achievements, commitment, and continued efforts to inspire meaningful change.

Creating Meaningful Learning Opportunities for Future Professionals

Through Bethesda’s valued partnership with Brock University, students in the PhD Program in Applied Behaviour Analysis gain practical, hands-on experience while helping support families and build essential life skills within our community. This commitment to experiential education was recognized when Angela Kirton and Monica Hughes, Clinical Supervisors at Bethesda, were named the 2025 Experiential Education Community Partner of the Year by Brock University’s Faculty of Social Sciences.

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Through this partnership, students have the opportunity to apply their learning while contributing to meaningful outcomes for individuals and families. Bethesda is proud to collaborate with Brock University and celebrate the impact of experiential education in action.

Celebrating Our Team

These achievements highlight the dedication of Bethesda’s team members and the difference they make every day. Through leadership, innovation, and collaboration, our staff continue to strengthen supports, inspire others, and create lasting impact across our communities.

2025 Experiential Education Community Partner of the Year

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International Impact In 2025, one of our fields in Vineland did more than grow crops, it helped raise $22,700 to support emergency food aid and agricultural training for communities facing hunger around the world. This incredible impact was made possible through Bethesda’s continued partnership with Campden Grain and Mennonite Central Committee Ontario (MCCO). Each year, Bethesda donates a portion of its agricultural land for Campden Grain to farm as part of Grow Hope Niagara, a local initiative supporting the Canadian Foodgrains Bank. At Bethesda, caring for people is woven into everything we do. Whether close to home or across the globe, we look for meaningful ways to live out our Mission and extend hope to others. Seeing how a simple plot of land can transform into life-giving support is a powerful reminder of what can happen when community comes together with purpose.

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1 World Foundation Supporting Children and Families Across Turks and Caicos

Every child deserves the opportunity to reach their full potential. During two international service trips to Turks and Caicos, children and youth with diverse learning and developmental needs received comprehensive assessments, individualized recommendations, and practical strategies to support their growth at home, in school, and in their communities. Working alongside families, educators, and local professionals, multidisciplinary teams met with children aged 2 to 17 years, taking time to understand each child's unique strengths, challenges, and goals. Every assessment resulted in individualized reports with recommendations and child-specific goals designed to help families and schools provide meaningful, ongoing support. Beyond the assessments themselves, these visits strengthened local capacity by fostering collaboration, sharing knowledge, and building relationships that will continue to benefit children and families long after the teams returned home.

Bethesda's Partnership Through 1 World Foundation

Bethesda is a member of 1 World Foundation, a group of American and Canadian volunteers who provide international supports to people with disabilities. During 2025–26, Bethesda staff participated in two service trips to support the Department of Special Education Needs Services (DSENS) in Turks and Caicos by providing interdisciplinary assessments and consultations for children and youth with developmental and learning needs.

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June 2025: Building Connections and Supporting 40 Children

In June 2025, two Occupational Therapists, Natasha Durdan and Alanna Kerr, and Behavioural Therapist Paige Moon travelled to Turks and Caicos alongside a Behavioural Therapist and a Speech-Language Pathologist from New York State. Over the course of a week, the team completed assessments in Providenciales (Provo), South Caicos, and Grand Turk, often meeting with up to eight children and their families each day. Each 90-minute session allowed time to speak with parents about their child's strengths and areas of need, while engaging children in formal and informal assessments and play-based activities that supported evaluation across multiple disciplines. The team assessed approximately 40 children between the ages of 2 and 17. One of the most memorable experiences was the warm welcome they received from students at each school. Working within the school environment allowed the team to use familiar materials and observe routines, leading to practical, schoolspecific recommendations. Time spent with teachers, principals, and school staff also provided valuable insight into each child's daily learning environment. At the conclusion of the week, comprehensive reports were completed for every child, outlining individualized goals and recommendations from each discipline based on priorities identified during intake.

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For the Bethesda team, the experience extended well beyond clinical practice. It provided meaningful opportunities to deepen cultural awareness, strengthen interdisciplinary collaboration, and learn alongside families, educators, and fellow professionals.

March 2026: Continuing the Partnership

A second service trip took place in March 2026, this time with a team made up entirely of Bethesda staff. The team included Behaviour Therapists Janine Cicci, Josh Pedretti, and Stephanie Landry, along with Occupational Therapists Alanna Kerr and Natasha Durdan, who returned following the previous year's visit. A SpeechLanguage Therapist who now lives full-time in Turks and Caicos also joined the team for two assessments. The team travelled to Providenciales (Provo), South Caicos, Grand Turk, and North Caicos, providing 90-minute interdisciplinary assessments for 29 children and youth between the ages of 2 and 16. Each child presented with unique strengths, abilities, and support needs. Working collaboratively, the team developed individualized recommendations to guide next steps for families and schools. Parents also received practical strategies to support their children's ongoing growth and development, along with visual resources that the team had brought with them. A particularly meaningful moment was supporting a teenager preparing to attend university in the United Kingdom, who was seeking strategies to help her succeed while managing her ADHD diagnosis.

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As with the first trip, every child received a comprehensive report outlining individualized goals and recommendations based on identified priorities. The shared hope is that these recommendations will continue to support schools and families in helping children thrive.

A Lasting Impact

These international service experiences created lasting benefits for both the children and families served and the Bethesda staff who participated. The opportunity to work in Turks and Caicos strengthened cultural understanding, fostered meaningful collaboration with schools, families, and local professionals, and reinforced the value of interdisciplinary care.

Equally memorable was the kindness and generosity of the people of Turks and Caicos. We send our gratitude to the people of Turks and Caicos for welcoming us and sharing their beautiful home with us.

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Thank you to our Bethesda community.

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