Managing conflict
Resource 1
Radical Candor by Kim Scott
hat a e the poten a posi e nega e conse uences of this app oach
Discuss in g oups ead to sha e so e feedbac
Opposite of being candid: Manipulative insincerity
Being too candid: Obnoxious aggression
Avoiding being candid: Ruinous empathy
Discuss the concept of ‘being candid’
Share/discuss examples where this has worked/might have worked
What are the potentially positive/negative consequences?
Resource 2
Fierce conversations by Susan Scott
The 7 p incip es
1. Maste the cou age to inte ogate ea it .
2. Co e out f o behind ou se f into the con e sation and a e it ea .
3. Be he e, p epa ed to be nowhe e e se.
4. Tac e ou toughest cha enge toda .
5. Obe ou instincts.
6. Ta e esponsibi it fo ou e otiona wa e.
7. Let si ence do the hea ifting.
Resource 3
P epa e fo a ‘fie ce’ con e sation
1. In ou b ea out oo , sha e ‘conf icts’ ou ha e ight ha e
2. Ag ee on a g oup ‘conf ict’ to focus on
3. Write your opening statement that covers the 7 principles
4. A scribe to paste the statement into chat when we return
Resource 4
The Thomas-Kilmann Conflict model
Resource 5
The COIN & COILED feedback models
