Coaching overview Introduction As a team leader, one of your key responsibilities is to support the development of others. This does not always require formal training sessions or structured performance processes. Often, the most effective development happens through purposeful, well-structured conversations. Informal coaching is a practical leadership approach that helps individuals reflect, identify solutions and take ownership of their professional growth. This guidance introduces the principles of informal coaching and explains how it supports both team development (S4) and an inclusive, respectful culture (B2).
What is informal coaching? Informal coaching is a structured conversation that helps someone think clearly about a challenge, identify options and commit to action. It is: •
Focused on development
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Led through questioning rather than telling
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Collaborative rather than directive
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Forward-looking and solution-oriented
It is not: •
A performance warning
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A disciplinary meeting
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A formal appraisal
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Counselling or therapy
Informal coaching conversations are typically short, focused and embedded within day-to-day leadership practice.