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NHS

Shropshire Community Health NHS Trust working in system partnership with

NHS

The Shrewsbury and Telford Hospital NHS Trust

Practical help and support for relatives and friends following the death of a loved one Shropshire Community Health Services and Community Hospitals www.shropscommunityhealth.nhs.uk

Contents Introduction...................................................................................................................................................................1 Dealing with the immediate practicalities.............................................................1 What needs to be done?..........................................................................................................................1 Other things to consider............................................................................................................................1 What happens next..........................................................................................................................................2 Medical Examiner Service and the Medical Certificate of Cause of Death.......................................................................................................................................................3 Registering the death....................................................................................................................................4 Location map Register Office...........................................................................................................5 Who can register the death?..............................................................................................................6 What needs to be taken to register the death?.....................................................6 What will the Registrar need to know about the deceased?.............6 The Registrar will give you....................................................................................................................7 Deaths reported to the coroner..............................................................................................8 How are deaths reported to the coroner?......................................................................8 What will the coroner do?.......................................................................................................................9 What if the death was not due to natural causes?...........................................9 Arranging a funeral......................................................................................................................................10 Alternatives to traditional funerals..............................................................................................10 Choosing a Funeral Director..............................................................................................................10 Funeral costs..............................................................................................................................................................11 Paying for a funeral..........................................................................................................................................11 Repatriation..................................................................................................................................................................12 Who do you need to inform?......................................................................................................13 Tissue Donation.................................................................................................................................................13 Coping with Bereavement and Support..................................................................14 Useful contacts................................................................................................................................................................. 15

Introduction On behalf of all the staff in the Trust we would like to offer our deepest sympathy to you and your family at this very difficult time. We also appreciate that following the death of a loved one there are a number of practical issues that need to be dealt with straight away and we hope that this booklet will help you. The booklet will provide you with advice about the following: • • • • •

The Medical Examiner Service The Medical Certificate of Cause of Death Registering the death Deaths reported to the coroner How to arrange a funeral

The second part of this booklet will aim to give you some ideas for help and emotional support that many people need over the weeks and months to come. It may help you to understand some of the emotions which are normal for people to feel whilst grieving and coping with the loss of a loved one.

Dealing with the immediate practicalities What needs to be done? • If your loved one dies within a community hospital, please arrange to collect any belongings or valuables • Register the death at the Register Office following the assistance of the Medical Examiner Service • Arrange a funeral, usually via a Funeral Director

Other things to consider • You may wish to arrange to visit your loved one • Whether you want a burial or cremation • You may wish to talk to someone about your feelings e.g. Local Chaplain 1

• You need to make a list of various authorities/organisations to inform them of the death • You may wish to contact support agencies Other useful information can be found in the Department for Work and Pensions publication called “What to do after a death” from the Registrar of Births, Marriages and Deaths or via the website on What to do after someone dies: Register the death - GOV.UK (www.gov.uk)

What happens next The Medical Examiners will endeavour to telephone you within 24 hours of being notified of the death, except public holidays and weekends when you will be contacted the next working day. You may also receive a bereavement call/visit from the team who has cared for your loved one. They will advise you on the role of a Medical Examiner, what happens next and advise you when the Medical Certificate of Cause of Death (MCCD) is ready to be sent over to the Registration Service. During this initial contact, the Medical Examiner may enquire about funeral arrangements for your relative and any special cultural considerations that need to be addressed. Following this, you may wish to raise any questions about how next to proceed and our officer will assist you in any way they are able.

Medical Examiner Service and the Medical Certificate of Cause of Death

Shropshire Community Healthcare Community Hospitals and Princess Royal Hospital (Telford) / Royal Shrewsbury Hospital (Shrewsbury) provide a Medical Examiner service which is a statutory system for independently reviewing deaths and approving the proposed cause of death. This service consists of senior medical practitioners and medical examiner officers that have been independent from the care your loved one received. The identified next of kin will receive a telephone call from the Medical Examiner or a qualified Medical Examiner Officer, the nature of which is to discuss the nursing care, medical treatment and provisional cause of death of the person important to you. This is a chance for you to ask any questions you may have regarding any aspect of their hospital admission and advice will be given to you as to how this can be taken forward. Following this telephone conversation the Medical Examiner will liaise with the treating doctor to write the MCCD. Once the MCCD has been completed, the Bereavement Team will send the certificate electronically to the Registrar’s office, and so you will not be required to attend the hospital to collect this certificate. They will also provide your contact details to the Registrars and will contact you once this has been completed. They will also explain the next steps and ensure you remain supported at this time. The Medical Examiner Service does endeavour to complete the MCCD within 3 days after the person important to you has died, however, in some circumstances this can take a little longer. In some cases, the Medical Examiner or treating doctor may need to speak to the coroner before proceeding and when that happens, a short delay may occur before we can issue the certificate. In either situation we will, of course, keep you informed of this. If the death has been reported to the coroner, you will be advised of what will happen next. 3

Registering the death Once you have been notified that the MCCD has been completed you can register the death. This is a legal requirement and should be done within 5 days from the date the MCCD has been approved by the Medical Examiner and sent to the Registration Service (unless the death has been reported to the coroner). The Registration Office will contact you to book an appointment to attend their office. Usually, registration should take place in the district Registrar’s Office where the death occurred, irrespective of where the person normally lived. However, families/Next of Kins may ask the registrars if they can attend a more local Registrar’s office. The death cannot be registered without a MCCD being approved and signed by a Medical Examiner. If you wish to contact the Registrar’s Office further please ring 0345 678 9016. The address is: Shropshire Registry Office The Guildhall Frankwell Quay Shrewsbury SY3 8HQ

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Who can register the death? • • • • •

A relative of the deceased Partner of the deceased Representative of the deceased Someone present at the death The person making the funeral arrangements

What needs to be taken to register the death? • The deceased’s medical card (NHS card), if available • The deceased’s birth certificate, if available • The deceased’s marriage or civil partnership certificate, if appropriate and available

What will the Registrar need to know about the deceased? • Their full name and surname (and maiden name, where appropriate) • Their date and place of birth (town and county if born in the UK and country if born abroad) • The date and place of death • The last usual address of the person • The occupation, or last occupation, if retired • The name and occupation of their spouse or civil partner, if applicable • Whether the deceased was receiving a pension or allowance from public funds • If the deceased was married, the full name and date of birth of the surviving widow, widower or civil partner

The Registrar will give you: The Death Certificate: this is a copy of the entry in the Death Register. You may need one or more Death Certificates for the will and for any pension claims, insurance policies etc. These are available for a fee. Further copies can be obtained at a later date if required. A Certificate of Burial or Cremation: this is a ‘green form’ which enables you to arrange a funeral. This will be given to your Funeral Director as early as possible by the Registrar’s office. A reference number to access the Government service called ‘Tell Us Once’, which helps you inform government departments and local councils when someone dies. At this time there is a tremendous burden placed on those left behind to ensure that various government departments or local authority services are aware. During your appointment with the Registrar, you will be offered the opportunity to take up the ‘Tell Us Once’ service, which is provided free of charge. If you use this service, information can be sent to a number of organisations and services simultaneously informing them that your loved one has died (for example, Housing Benefit Office, Council Tax, Library, Blue Badge, Pensions & Benefits, Passport, Driving Licence). This will remove the burden from you to inform all agencies and services individually. The website address is www.gov.uk/tell-us-once or telephone 0800 085 7308.

Deaths reported to the coroner Coroners are usually lawyers and sometimes doctors. Coroners are independent judicial officers – this means that no-one else can tell them or direct them what they should do, but they must follow the laws and regulations that apply. Coroners are helped by officers who are investigators who usually have a police or medical background. These officers receive the reports of deaths and make enquiries on behalf of the coroner. The coroner has a duty to find out the medical cause of death, if it is not known, and to enquire about the cause of death, if it was due to violence, or industrial disease or was otherwise unnatural.

How are deaths reported to the coroner? The Medical Examiner will oversee the requirement to refer the death to the coroner once they have spoken with the treating doctor. The death will be reported to the coroner if it resulted from, or occurred in any of these, and sometimes other circumstances: • The cause of death is not known or is uncertain • The death occurred whilst a patient was undergoing an operation or did not recover from the anaesthetic • The death was caused by an industrial injury or disease • The death was violent or unnatural or occurred under suspicious circumstances • The death followed a fall or accident • The death occurred as a result of violence, neglect or abortion, or any kind of poisoning • The coroner may be the only person who can certify the cause of death

What will the coroner do? The coroner may decide that the death was quite natural and will allow a doctor to issue a Medical Certificate of Cause of Death (the coroner’s officer may contact relatives directly to discuss this). If not, the coroner may ask a pathologist to examine the body by means of a post-mortem examination. If the result of the post-mortem examination shows the death to have been due to natural causes, the coroner will issue the Medical Certificate of Cause of Death and this will be sent to the Registry Office directly. The coroner will advise you once this certificate has been issued and you may then make an appointment to register the death at the Registry Office.

What if the death was not due to natural causes? If the death is not due to natural causes the coroner will hold an inquest. An inquest is an inquiry to find out exactly who had died, and how, when and where they died, together with information needed by the Registrar of Deaths so that the death can be registered. Because there will be a delay before a full Death Certificate is available, the coroner will usually issue an interim Death Certificate, which is accepted by most banks and building societies. The coroner may also issue a burial or cremation order so that the funeral can take place before the inquest. Further information may be obtained from the following website www.gov.uk/after-a-death/when-a-death-is-reported-to-a-coroner

Arranging a funeral You do not have to wait until you have registered the death before contacting a Funeral Director. Funeral Directors are available 24 hours a day, 7 days a week and the earlier they become involved, the sooner they will be able to act on your behalf. However, the final arrangements for the funeral should not be made until you are sure the death does not have to be referred to the coroner. If the death has been referred to the coroner, they will advise you what to do. Your Funeral Director will liaise with the coroner for you. If a post-mortem examination is required, then the date of the funeral may be affected. You will also need to consider what type of funeral your loved one would have wanted and whether they have left any instructions about this.

Alternatives to traditional funerals There are more options concerning the content of a funeral ceremony and its duration than many people realise. The majority of people choose to make their arrangements through a Funeral Director, but some people see ‘do-it-yourself’ funerals as more personal and less expensive. If this approach appeals and you have time to research and prepare, enquire at the cemeteries and crematorium department of your local authority for guidance. You could also get information from the Natural Death Centre (www.naturaldeath.org.uk) helpline – 01962 712690.

Choosing a Funeral Director Funeral Directors will manage funeral arrangements and give advice and support. Check if the Funeral Director you choose belongs to a trade association. This requires them to provide full information about their services and prices. These factors may influence your choice: • Location • Range of services provided • Cost 10

• • • •

The way you are treated by the staff Recommendation of those who have used the services Ownership (small family business or large firm) A simple funeral

Most people would probably require the Funeral Director to provide the following services as a minimum: • Make all the necessary arrangements • Provide appropriate staff • Provide a suitable coffin • Transfer the deceased from the place of death to the Funeral Director’s premises • Care for the deceased prior to the funeral • Arrange for burial or cremation • Embalming, visiting or providing a limousine are optional extras

Funeral costs Costs for the same service may vary considerably from one Funeral Director to another and so you may wish to get more than one quote to compare costs. ‘Disbursements’ are fees paid to others, e.g. cremation, minister, doctor’s certificate, newspaper announcements, flowers etc. Ask the Funeral Director for a written quotation detailing all of these fees. Funeral payments are normally recoverable from the deceased’s estate.

Paying for a funeral If you arrange a funeral, you are responsible for paying the bill, so you need to ensure that there are sufficient funds in place to cover these costs.

If you are finding it difficult to pay for a funeral that you have had to arrange, you may be entitled to receive a Social Fund Funeral Payment from the Department for Work and Pensions, providing you or your partner receive one of the following: • • • • • •

Income Support/Employment and Support Allowance Housing Benefit Council Tax Benefit Job Seeker’s Allowance (income based) Disabled Person’s Tax Credit Working Family’s Tax Credit

Please note there may still be a fee, which has to be paid immediately, even if you are entitled to receive a Social Fund Funeral payment. The website is Get help with funeral costs (Funeral Expenses Payment): How it works - GOV.UK (www.gov.uk)

Repatriation Sending a deceased person abroad usually requires permission from the coroner at least four days before the body is to be moved. Exceptions can be made for religious purposes. It is best to discuss this with the Bereavement Team and/or Registrar when you register the death, and they will be able to advise you about the correct process to follow.

Who do you need to inform? In addition to the Government’s Service ‘Tell Us Once’, other services you may need to inform are: • Insurance companies • Bank and/or building society • Employer • Utility companies • GP, dentist, optician or anyone else providing medical care • Subscriptions, energy/ telephone/ TV providers Life Ledger provide a free and easy to use service to facilitate informing numerous such organisations. To find out more visit: www.lifeledger.com

Tissue Donation Tissue donation is not an easy subject for relatives/friends to think about at such a difficult time. Most people are aware that hundreds of lives are saved every year by donated organs, e.g. heart and lungs. You may not realise that donated tissue, such as skin, bone, cornea and heart valves can dramatically improve the quality of life for others and even save them. Tissue donation must take place within 24 hours and so if you would like more information about this then you can contact the following for advice: Tissue Service: 0800 432 0559 NHS Blood & Transplant office (NHSBT): 0300 123 23 23 Further information may be obtained from the website: www.nhsbt.nhs.uk/tissuedonation

Coping with Bereavement and Support The death of someone close can be a devastating experience, often causing stronger emotions than most people have ever felt before. Even if the person important to you has been ill for some time and death was expected, there is still a sense of shock when the death occurs. Your reactions may be influenced by a number of things, including your previous experiences of bereavement, your beliefs, cultural background, your current circumstances and how you cope with loss. Grieving is a normal process following bereavement. Every person’s experience of grief is very different but when someone close dies you may initially feel shocked, disbelief, numb, very weepy or unable to cry, angry, guilty or relieved; scared or have difficulty in sleeping or eating. These feelings can change to sadness, and loneliness and the thought of how you will cope in the future may seem frightening. Whilst these feelings can be a normal part of grieving, if they persist and make it difficult for you to manage day to day tasks you may wish to seek professional help from your GP or one of the other organisations offering support and advice. Grief can take a long time; it is important that you give yourself time to grieve and take care of yourself during this time. Make time to rest, have time with family and friends and sleep; eat well and allow yourself more time to do things. It is okay to express your feelings, try to talk about your feelings and try to let children share your grief and encourage them to express their feelings. Talking, reading, drawing and playing games can be helpful.

Many organisations offer support to people who have suffered a bereavement including counselling, information and advice and practical support. Some of these organisations and their contact details are now listed. The Bereavement Team at the hospital continue to be available for further advice if needed.

Useful contacts Age UK Age UK can offer advice and support Tele: 0800 678 1602 www.ageuk.org.uk Bereavement Advice Centre A national organisation that offers advice on all aspects of bereavement. Tele: 0800 634 9494 www.bereavementadvice.org Citizens Advice National network of advice centres offering free, confidential, independent advice. Tele: 0800 144 8848 (England) 0800 702 2020 (Wales) www.citizensadvice.org.uk Cruse Bereavement A national organisation, with local branches, developed to support people following the death of a loved one. Tele: 0808 808 1677 www.cruse.org.uk

Bereavement Support Network A national organisation that offers advice on all aspects of bereavement. Tele: 0808 168 9607 www.bereavementsupport.co.uk Department for Work and Pensions Carries out eligibility checks on surviving relatives to see what benefits they are entitled to. Also takes claims for bereavement benefits and funeral payments. Tele: 0800 731 0469 0800 731 0453 (Welsh language) Human Tissue Authority Provides information about body donation for medical research. Tele: 020 7269 1900 www.hta.gov.uk Lesbian and Gay Bereavement Project Telephone helpline offering advice and support to people bereaved by the death of a same sex partner. Support is also available to other family members. Tele: 020 7833 1674 www.londonfriend.org.uk Natural Death Centre Provides information on all types of funeral choices, but especially family-organised, environmentally friendly funerals and natural burial grounds. Tele: 01962 712 690 www.naturaldeath.org.uk NHS Blood & Transplant Service Advice about tissue donation Tissue National Referral Centre Tele: 0800 432 0559 www.nhsbt.nhs.uk/tissuedonation 16

Roadpeace Offers practical and emotional support to the bereaved and injured through road traffic accidents. Tele: 0800 160 1069 www.roadpeace.org Samaritans A confidential, emotional support service for anyone experiencing feelings of distress or despair for any reason. Tele: 116 123 www.samaritans.org The Good Grief Trust Run by the bereaved for the bereaved. Offers help and hope in one place with advice and guidance for any bereavement, anywhere in the UK. www.thegoodgrieftrust.org email: hello@thegoodgrieftrust.org

Reference: Shropshire Community (Shrewsbury) Hospital Bereavement Booklet Publication date: April 2025 Review date: April 2027

The Hospital would like to thank RNS Publications for publishing this information and the following pages contain some features from services offering their help at this time. Whilst the Hospital is grateful of their support it does not endorse or recommend any of the services that they provide.

STOPPING JUNK MAIL It is distressing to deal with a bereavement and unsolicited mail can be insensitive and destructive during a grieving process. By scanning the below QR code on your phone or visiting www.stopmail.co.uk, we are able to securely share this information with mailing organisations and under the Data Protection Act the information will not be used for any other purpose. Other benefits reduce the possibility of identity fraud, such as assumed identity and you will only have to supply the information once.

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