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NHS

Birmingham Community Healthcare

NHS Foundation Trust

Practical help and support for relatives and friends following a bereavement

Best Care Healthy Communities Caring

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We would like to express our sincere condolences to you and your family at this sad time. When someone dies, there are many decisions and arrangements to be made. This booklet aims to provide some useful help and advice during the early days of your bereavement from understanding your emotional and physical responses to the practical things you will need to do, such as register the death and arrange the funeral. We hope this booklet will help you at this difficult time. Please do not hesitate to ask any questions if you are unclear about any matter, our staff will always be pleased to help.

Contents Paying your last respects Medical Certificate of Cause of Death Deaths reported to the Coroner Registering the death • Fast tracking / release of deceased out of hours • Repatriation / burials abroad • Arranging the funeral • Probate and legal advice

Who do I need to inform? Stopmail Chaplaincy • Understanding Grief • Bereavement Support Services • Accessibility of Services • Contacting the Chaplaincy

Bereavement Talking to children about death Bereavement advice and support Providing feedback/raising concerns Reviews of deaths in our care The National Audit of Care at the End of Life (NACEL)

In memory donations Disposing of unwanted medicines/returning equipment Disposal of sharps bins Notes Checklist - people you may want to notify Sample letter

Page 3 3 4 5-8 7 7 7 8

9 10 10-11 10 10 11 11

12-13 13 14-15 16 16-17 18 19 20 20 21 22-23 24

Paying your last respects We no longer have mortuary facilities at Moseley Hall Hospital, West Heath Hospital, Perry Tree Centre or Anne Marie Howse Centre. As such, arrangements have been made with Mortons funeral directors to provide chapel of rest facilities until your loved one can be transferred to your nominated funeral directors. Please note: there is no cost to you associated with this service. The funeral directors are contracted by us to provide a hospital mortuary service only and therefore you are under no obligation to continue to use their services. Mortons funeral directors can be contacted on 0121 476 9111. On Ward CU27, mortuary facilities are available within Good Hope hospital; therefore, please contact the ward to make arrangements.

Medical Certificate of Cause of Death (MCCD) and the role of the Medical Examiner Before the death can be registered, a Medical Certificate of Cause of Death is required. This will be coordinated by the hospital and the Medical Examiners Office. One of the hospital doctors will complete a ‘notification of death’ form on the next working day following the death, which is then sent to the Medical Examiner’s Office for review by a Medical Examiner. Medical Examiners are senior doctors who will not have looked after your loved one during their final illness. Their role is to review the clinical records about the final episode of care and give an independent view of the cause of death and the care received. Following this review, the Medical Examiners Office will contact the next of kin within 2-3 working days after the death, to explain the cause of death and answer any questions you may have.

This provides an opportunity to have a conversation with someone who was not involved in providing the care and ask any questions you may have, for example, understanding the medical language used or something about the care which you did not understand. Once this has been completed, the Medical Examiner’s Office will coordinate sending of the Medical Certificate of Cause of Death to Birmingham Register Office. This will be sent electronically to the Register Office.

Deaths reported to the Coroner Sometimes it is necessary for a death to be reported to the Coroner before the Medical Certificate of Cause of Death can be issued. Should this be required, the reasons for this will be explained and you will be provided with further information on the process. Referrals to the Coroner should not be a cause for concern, but it will delay the issuing of the Medical Certificate. After reviewing the details, the Coroner may give permission for the Medical Certificate of Cause of Death to be issued, or, if unable to establish a cause of death, the Coroner will decide what investigations are needed (such as a post mortem or Coroner’s Inquest). The Coroner’s Office will keep you informed throughout this time.

Registering the death Once the Register Office has received the Medical Certificate of Cause of Death (MCCD) from the doctor you will be able to register the death. The death must be registered in the district where a person dies. If the death occurred in Birmingham details are included below for the Birmingham Register Office. When the Medical Examiner or Coroner informs you that the MCCD has been sent to the Register Office you can schedule an appointment through the online booking system. This can be found on the Birmingham City Council website, by scanning the QR code or by following the link below. https://www.birmingham.gov.uk/info/20210/ deaths/371/what_to_do_after_someone_dies/2 When completing the online booking form you will be asked; • Your relationship to the person who has died • The full name of the person who has died • The date of death • The contact information of the person attending You will then be shown the next available appointment. You can scroll down the page for alternative dates and times. When the appointment is booked a confirmation email will be sent to you with confirmation of the date and time and a summary of the information required at the appointment which includes; • The person who has died’s full name, including name changes • Their date and place of birth • Their usual residence • Their last occupation • Their marital status and if necessary maiden name • The name, date of birth and occupation of their spouse or legal civil partner

If you do not have access to the internet, your funeral director or a friend/family member can complete the form on your behalf, giving your details. Registering the death is a legal requirement and should be done within five days of the death occurring unless a referral to the Coroner is required. Contact details for the Birmingham Register Office: Birmingham Register Office Holliday Street Birmingham B1 1TJ Telephone: 0121 675 1000

Fast tracking / release of deceased out of hours If families require a burial to take place promptly for cultural or religious reasons and the death has occurred during a weekend or bank holiday, this may be possible, providing that the death has not been reported to the coroner and that the medical staff are able to issue the Medical Certificate of Cause of Death. Repatriation / burials abroad If the deceased wished to be buried outside of England and Wales, they cannot be removed out of the country unless a coroner has issued the appropriate certificate. Therefore, when registering the death, you must inform the registrar of the intention to remove the deceased from the country. The registrar will then provide you with the necessary paperwork and inform you of what information will be required by the coroner. Arranging the funeral Following a death, it is important to contact the funeral director of your choice as soon as you are able to so they can begin making preliminary arrangements on your behalf. Most funeral directors are available 7 days a week and your chosen funeral director will make all the necessary arrangements and advise you on all the procedures/documents you will require. Funerals are expensive and although basic costs are very similar the final cost can vary considerably. Ask the funeral director for a written quote which will outline the `Disbursements` which are the fees paid to others - cremation, minister, doctor’s certificate, flowers etc. Financial help may be available if you receive one or more of the following benefits: • Income Support • Income-based Jobseeker’s Allowance • Income-related Employment and Support Allowance • Pension Credit

• Housing Benefit • The disability or severe disability element of Working Tax Credit • Child Tax Credit • Universal Credit If the person who has died has no next of kin, contact the Department for Work and Pensions before making any arrangements. Website: www.gov.uk/browse/births-deaths-marriages The Trust do not recommend any particular funeral director. For more information you can contact the National Association of Funeral Directors via their website: www.nafd.org.uk or you can contact your local library or Citizens Advice Bureau. Probate and legal advice Probate is a document issued by the Probate Registry confirming that an executor has the right to wind up the estate of the person who has died. The `estate’ is the house, money and savings someone has left. If you need any further advice on probate, contact the helpline on 0300 303 0648 or use the following link: www.gov.uk/applying-for-probate If you have any difficulty in dealing with the deceased’s property, possessions or guardianship of their children, seek advice from a solicitor or the citizens advice bureau as soon as possible. If there is no will, speaking with a solicitor may be helpful.

Who do I need to inform? ‘Tell Us Once’ Service Brings together several organisations (see list below) so that people do not need to notify them individually of the death. To use ‘Tell Us Once’ the death must already have been registered. The registrar will explain the Tell Us Once service when you register the death and give you a unique reference number so you can use the service yourself online or by phone. You can also find information at www.gov.uk/tell-us-once Tell Us Once will notify: • HM Revenue and Customs (HMRC) • Department for Work and Pensions (DWP) • Passport Office • Driver and Vehicle Licensing Agency (DVLA) • The local council • Veterans UK Tell Us Once will also contact some public sector pension schemes so that they can cancel future pension payments. They’ll notify: • My Civil Service Pension • NHS Pensions for NHS staff in England and Wales • Armed Forces Pension Scheme • Scottish Public Pension Agency schemes for NHS staff, teachers, police and firefighters in Scotland • Local Government Pension Schemes (LGPS) that participate in Tell Us Once Note they do not inform the following organisations • Bank / building society • Royal Mail • Insurance companies • Utilities • Rental companies • TV licensing A checklist of organisations you may wish to notify is provided on pages 22-23 of this booklet.

Stopmail To stop unwanted junk mail, please visit www.stopmail.co.uk or call 0333 006 8114. This is a free of charge service provided by the Bereavement Support Network and will actively reduce any unwanted mail and the likelihood of identity theft following the death of someone close.

Chaplaincy and Spiritual Care in Our Trust Our Chaplaincy and Spiritual Care team is dedicated to compassionate and respectful support for those experiencing grief. We understand that bereavement is a profoundly personal journey. We offer confidential pastoral and spiritual care tailored to individual needs, whatever their faith or beliefs. Understanding Grief Grief manifests in various emotional, physical, and spiritual responses. Our chaplains understand these complex dynamics. They provide a listening ear, support through prayer, meditation, reflection, and facilitate religious or secular rituals that may bring comfort during difficult times. Bereavement Support Services We offer the following services and facilities which you may find helpful: • One-on-one Support: Personal meetings with a chaplain to discuss loss, express feelings, or seek guidance on spiritual, religious, or personal matters. • Memorial Services: Organising and conducting memorial services that honour and remember those who have died. • Liaison with Community Faith Leaders: When desired, our chaplains can facilitate contact with community religious groups or leaders for additional support.

Accessibility of Services • Inclusive Support: We provide care for people of any faith or those who do not hold any faith, ensuring everyone receives the support they need. • Service Hours: Our chaplaincy service runs Monday – Friday, 9am-5pm and we can be contacted by phone or email within these times. We do not currently offer an out of hours service. However, we check regularly for new requests and aim to respond as soon as possible. • Chapels and Quiet Rooms: These spaces are always open for private prayer, reflection, or just a moment of peace. • Cultural and Faith Sensitivity: Our team is trained to handle the diverse needs of our community, respecting all cultural and religious backgrounds in providing care. Contacting the Chaplaincy For support from our Chaplaincy and Spiritual Care team, Phone: 07801 400 305 Email: bchnt.chaplaincy@nhs.net In-person: Signs in the chapels at Moseley Hall Hospital and West Heath Hospital give details of times when members of the chaplaincy team will be present at the chapel. Feel welcome to drop in to see us. We aim to support you in your time of need with the utmost respect and empathy. If you require further details about our services or need immediate assistance, please do not hesitate to contact us.

Bereavement Bereavement is a distressing experience that all of us encounter at some time in our life, yet it is something that is talked about very little in our everyday life. We grieve after any sort of loss, but most powerfully after the death of someone special to us. It can bring about stronger emotions than most people have ever felt before. It is not just one feeling, but a whole range of feelings which take time to work through and which should not be hurried. People react to bereavement in many different ways; you may feel cold, numb, empty and unreal for a time. This sense of emotional numbness can be a help in getting through all the practical arrangements that have to be made. Once this period is over you may experience emotions such as anger, panic, guilt and sadness, this may be accompanied by periods of restlessness, irritability and total despair. You may experience some or none of these feelings, but they are all natural reactions to bereavement. The sudden changes of emotions can be confusing to friends or relatives, and it may be tempting to keep away from other people who do not fully understand or share the grief. Although no one knows exactly how you are feeling at this time, there are many people who can empathise and will want to help you towards a place in time where the pain will ease, and you will be able to remember your loved one without becoming too distressed. It is important to remember that grieving isn’t about forgetting the person who has died. Bereavement is one of the most painful experiences most of us will have to endure and there are times when you may want to talk to someone but feel unable to approach family or friends and for those who struggle there is help available, not only from doctors but from other professionals and organisations.

If you feel unable to resolve your grief help can be accessed through your GP or if you feel unable to confide in your GP and share your emotions you may find some of the voluntary support organisations helpful.

Talking to children about death As adults we often feel the need to protect children from death. We may feel children will not understand or that they will be too upset. However, we can often underestimate a child’s resilience and ability to cope. Children often find it harder if they are not told what is happening, because they may be more frightened by imagined events. Children should be told the facts in a simple manner using appropriate words. Give them time to ask questions (which may be very direct). It is helpful for adults to share feelings with children, such as feelings of sadness. By doing this they learn that is it natural to feel sad when someone dies.

Bereavement advice and support Cruse Bereavement Care Birmingham Branch: 0121 687 8010 Helpline: 0808 808 1677 Website: www.cruse.org.uk Cruse provide bereavement support, advice and leaflets. Bereavement Support Network Website: www.bereavementsupport.co.uk Freephone: 0333 240 0360 Advice regarding funerals, probate, tax benefits and preventing junk mail to the deceased. The Good Grief Trust Website: www.thegoodgrieftrust.org The Good Grief Trust provides information, helplines and advice to help people find the support they need following a bereavement. Child Bereavement UK Telephone: 0800 0288840 Website: www.childbereavementuk.org Child Bereavement UK supports families and educates professionals when a baby or child of any age dies or is dying, or when a child is facing bereavement. National Bereavement Service Website: thenbs.org Helpline: 0800 0246 121 The National Bereavement Service helps those in need of support following a bereavement, including emotional and legal support.

The Compassionate Friends Helpline: 0345 123 2304 Website: www.tcf.org.uk The Compassionate Friends are a self help organisation for parents whose child, even adult, has died. They also provide a range of leaflets. Age UK National advice line: 0800 678 1602 Website: www.ageuk.org.uk Age UK offer advice, information and services for the elderly and their carers. Samaritans Local Branch: 0121 666 6644 National Helpline: 116 123 Website: www.samaritans.org

Providing feedback/raising concerns We want to hear your thoughts about the care we gave your loved one. Receiving feedback from you helps us to understand the things we are doing right and need to continue; and the things we need to improve on. As a family member, partner, friend or carer of someone who has died whilst in our care, you may have comments questions or concerns about the care and treatment they received. You may want to understand more about the reasons for their death. The staff who were involved in treating your loved one should be able to answer your initial questions. Please do not worry if you are not ready to ask these questions straight away or think of questions later - you will still have the opportunity to raise these with us when you are ready Please contact the Patient Advice and Liaison Service (PALS) on: 0800 917 2855 or email - contact.bchc@nhs.net

Reviews of death in our care As a Trust, we are committed to providing a high quality service to our patients. When someone dies in our care, we have a responsibility to regularly conduct reviews of the care provided, in an open and honest way. This is standard practice in the NHS and helps us to check if there is anything we can learn or do differently. If a case note review is carried out, this will be completed by a clinician (usually a doctor), who was not directly involved in the care your loved one received. They review the medical case notes, looking at each aspect of care and how well it was provided. We would also carry out case note reviews when a significant concern is raised with us about the care we provided.

We consider a ‘significant concern’ to mean: (a) any concerns raised by the family that cannot be answered at the time; or (b) anything that is not answered to the family’s satisfaction, or which does not reassure them. This may happen when a death is sudden, unexpected, untoward or accidental. If a detailed review / investigation is required, we would contact you to discuss why we have decided to do this and what is going to happen. We will also ask you how you would like to be involved. Aside from case note review, there are specific processes and procedures that Trusts need to follow if your loved one had a learning disability and / or autism. If this is the case, we will provide you with the relevant details on these processes.

The National Audit of Care at the End of Life (NACEL) We participate in a national audit called ‘The National Audit of Care at the End of Life’ (NACEL) to help us to understand the experience of care for our patients and families and to help us improve our care and services and those experiences of care across the country. We would be grateful if you could contribute to this by completing this bereavement survey with your experiences to help us to improve our care. All submissions are anonymous. More about the audit can be found here www.nacel.nhs.uk

West Heath Hospital (Including Willows) Bereavement Survey West Heath Hospital and Willows https://surveys.nhsbenchmarking.nhs.uk/ qsac/62306-9

Moseley Hall Hospital Bereavement Survey Moseley Hall Hospital https://surveys.nhsbenchmarking.nhs.uk/ qsac/62030-9

Intermediate Care Units; CU27, Anne Marie Howes, Perry Trees Bereavement Survey Intermediate Care https://surveys.nhsbenchmarking.nhs.uk/ qsac/62307-9

In memory donations Rather than flowers at the funeral of their loved ones, many people now ask for donations in their memory. Your funeral director can arrange for donations to go to a charity or cause of your choice. Rather than flowers at the funeral of their loved ones, many people now ask for donations in their memory. Your funeral director can arrange for donations to go to a charity or cause of your choice. If you would like to make a donation to the hospital, you can do so through our charity team. You can choose which area receives the donation so it can be used to support the area that cared for your relative through their end of life or for specific items for the comfort and care of patients. If you require any further information on how to make a donation, please contact us on: • • •

Telephone - 0121 466 7314 E-mail – bchc.charity@nhs.net Website: www.bhamcommunity.nhs.uk/charity

Disposing of unwanted medicines/returning equipment Any unwanted medicines, in the form of tablets, capsules, liquids, dressings, creams and patches can be returned to a local Pharmacy, where they will be safely disposed of. If your regular Pharmacy does not accept any returned medications, they may signpost you to the nearest Pharmacy that will provide this service. Please do not attempt to reuse any of these medications which were not prescribed to you. Any equipment that was provided by the Trust or Birmingham City Council needs to be collected and returned. Contact details: Medequip (example of equipment: foam mattresses, bed frames) 08453 404 430 Arjo (example of equipment: air mattresses) 08457 342 000

Disposal of sharps bins Please contact Birmingham City Council on the following contact: 0121 303 1112 and press option 6 for clinical waste collection. Further information can also be found on the Birmingham City Council website: www.birmingham.gov.uk/info/20009/waste_and_recycling/88/ clinical_waste_collections

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Checklist - people you may want to notify Tick Council services (covered by `Tell Us Once` service) Council housing Housing and council tax benefit Council tax Libraries Blue badge Adult social care (including attendance allowance) Collection of payments for council services Electoral services

Government organisations (covered by `Tell Us Once` service) Department for Work and Pensions HM Revenue and Customs Identity and passport service DVLA Ministry of Defence, personnel and veterans agency

Legal and financial Bank / building society Solicitor Insurance companies Credit card companies

Employment and pensions Department for Work and Pensions Social security office

Employer Trade unions Inland revenue

Domestic and personal TV licensing Vehicle Licensing Gas / water / electric providers Newspaper / milkman Royal Mail Telephone / internet provider Rental / housing companies Club’s and associations Cancel appointment

Items which may need returning Pensions / benefit books Passport Driving licence National insurance card NHS equipment on loan Unwanted medicines to local Pharmacy Library card / season tickets

Reference: Birmingham Community Hospitals Bereavement Book Review Date: June 2028 Publication Date: June 2026

Sample letter Here is an example of a letter you may find useful when informing people about the death. (Your name) (Your address) (Your postcode) (Your telephone number) Date (Name to whom you are writing) (Department) (Company) (Road) (City) (Postcode) Dear Sir/Madam, I am writing to inform you of the death of (full name of deceased and date of birth). Please find enclosed with this letter the documents / papers which need to be returned to you. (Name of Deceased) died at (hospital name or home address) on (date). If you require any further information please contact me at the above address. Yours faithfully (Your Name) Please note if you are writing to a solicitor, bank, building society or insurance company, they will ask for copy of the Death Certificate. Photocopies are not accepted for insurance or legal reasons. You may need to include the relevant account and policy numbers if available.

Designed by CreativeHub, Clinical Illustration, Birmingham Dental Hospital Email: BCHC.GraphicDesign@BhamCommunity.nhs.uk • Ref: 00436 • 09.04.2019

Birmingham Community Healthcare Trust would like to thank RNS Publications for publishing this information and the following pages contain some features from services offering their help at this time. Whilst Birmingham Community Healthcare Trust is grateful of their support it does not endorse or recommend any of the services that they provide. Please note, whilst information is correct at the time of publication, this may be subject to future change.

STOPPING JUNK MAIL If someone you know has died, we can reduce the amount of unwanted marketing post being sent to them, stopping painful daily reminders. By registering with our free service, the names and addresses of the deceased are removed from mailing lists, stopping most advertising mail within as little as six weeks.

Call: 0333 006 8114 OR

Visit our website: www.stopmail.co.uk bereavement support network stop mail

here to help

Calls are charged at standard landline rates. Calls from mobiles are included in inclusive call packages. © Bereavement Support Network Ltd 2026

Do you need help with

Probate? You may need help, support or advice on what to do when someone dies in relation to probate. It may not always appear obvious if it will be required.

Call: 0333 240 0360 We offer free guidance on the legal and financial aspects of bereavement including your responsibilities and whether probate is required. You may need to establish whether a property is held in joint names or tenants in common, we can perform a simple check at no cost to establish the title deeds. This service is provided by

bereavement support network here to help

Connecting you with managed and D.I.Y. Probate Solutions Calls are charged at standard landline rates. Calls from mobiles are included in inclusive call packages.

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