Academic Tech Session Facilitation Guide Materials Needed: Computer Presentation/Handouts (the IT Support Power Point will be provided in PDF format to Caroline after the presentation by Fred B). Background of Session: Students must understand the technology used on campus so they can use these resources for academic success and everyday activities on campus. As non-first-year students it is important for us to put ourselves back in the first-year shoes when we were going through our first few days on campus and what it was like using so many different apps and systems. Here are the different systems and applications you will need to go over with your Baby Falcs: How to reset your Bentley email password: My.bentley.edu Under Quick Links Click on Change/Reset Bentley Password How to Setup your Microsoft Authenticator App and make changes to your methods once you have already set it up https://bentley.service-now.com/bsc?id=kb_article&sysparm_article=KB0011158 How to connect to the Wi-Fi: https://bentley.service-now.com/bsc?id=kb_article&sysparm_article=KB0010025 • Eduroam : o Works for currently registered students on campus ▪ Username: Bentley Email ▪ Password: Email Password • Bdevice - connect your smart devices (Xbox or PS5 have a handout to give them): • https://bentley.servicenow.com/bsc?id=kb_article&table=kb_knowledge&sysparm_article=KB0010378 • • • • •
Bentley-Guest: For all family and friends visiting
Active wired ports are not available – devices must be Wi-Fi capable For IT Support: https://bentley.service-now.com/bsc The IT Helpdesk provides online and in person support for IT related inquiries or issues Enter your issue in the search bar to search the Knowledge Base for Help Email: helpdesk@bentley.edu Call: 781-891-3122 during open hours • Located on the Lower Level of the Library: • Sunday 12:00am-8:00pm • Monday – Thursday: 7:30am–8:00pm and Friday: 7:30 am– 5:00pm, • Saturday, 8:00am-5:00pm