Issuu

SEPTEMBER - OCTOBER 2026

inspire.76

Aiming high in Hertfordshire

Inspirational Leader Juney Mistiki, Founder & CEO, Bamboo Connect.

Spotlight Focus St Albans where centuries of history provide the backdrop to a thoroughly modern place to live and work.

Patron Focus How Google is helping build a hyperlocal future in Hertfordshire.

The business magazine of Hertfordshire Chamber of Commerce

Your Your event event Our Our space space Flexible Flexiblespaces spacesfor for meetings, meetings,conferences, conferences, celebrations celebrationsand andeverything everything ininbetween between

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Herts Export Feature

5-7

King’s Award workshop

Patron Breakfast

Summer BBQ

Gold and Platinum Breakfast

Members’ News

Spotlight Focus

16-19

Summer Netwalking

Christmas Lunch

Chamber Events

24-27

Hertfordshire Horizons Silver Members; Breakfast

Diamond Shooting Day

Meet the Neighbours Breakfast Patron Focus

Publisher Ian Fletcher Benham Publishing Limited Aintree Building, Aintree Way, Aintree Business Park, Liverpool L9 5AQ Tel: 0151 236 4141 Fax: 0151 236 0440 admin@benhampublishing.com www.benhampublishing.com

31 34-35

Members’ News

Business Advice

BCC

38-39

Venues

40-41

Inspirational Leader

Autumn Conference

46-47

New Members

48-49

Rise, Shine, Connect Breakfast

Members’ News

Heart in Herts

Members’ News

54-55

Members’ News

57-61

Last Word Advertising and Features Karen Hall Tel: 0151 236 4141 karen@benhampublishing.com Editor Sarah Dale Tel: 0151 236 4141 sarah.dale@benhampublishing.com

Production Manager Mark Etherington Tel: 0151 236 4141 mark@benhampublishing.com

Hello and welcome to the latest edition of Inspire.

Events like these are an important part of what the Chamber is all about.

welcome There is something about the start of autumn that always brings a renewed sense of energy, and looking at what we have ahead of us at the Chamber, there is certainly plenty to be excited about.

The coming months will bring together businesses from across Hertfordshire to connect, share ideas, learn from one another and celebrate everything our community has achieved. One of the highlights will be our Hertfordshire Business Exchange 2026, which promises to be a fantastic day of insight and inspiration. We have an exciting programme planned, including keynote speaker Linda Plant, familiar to many from BBC One’s The Apprentice, alongside breakout sessions covering some of the biggest opportunities and challenges facing businesses today. Events like these are an important part of what the Chamber is all about. They give us the chance to bring different voices together, create new connections and make sure Hertfordshire businesses have access to the ideas, expertise and support they need to keep moving forward. And, of course, it wouldn’t be the end of the year without a celebration. December will see the return of our Christmas Lunch, Business and Baubles, at the beautiful Micklefield Hall. With a keynote from Grace Miller, former Head of Failure and Experimentation at Steven Barlett’s FlightStory, a live performance from Electric Umbrella and plenty of festive cheer, it promises to be a brilliant way to round off the year together. Whether you come to learn something new, make new connections or simply celebrate another busy year, the Chamber team looks forward to welcoming you. Daniel Martin CEO Hertfordshire Chamber of Commerce Editorial and General Enquiries Hertfordshire Chamber of Commerce York House, Salisbury Square, Old Hatfield, Herts, AL9 5AD Tel: 01707 502180 enquiries@hertschamber.com www.hertschamber.com

INSPIRE

Media No. 2189 Published September 2026 © Benham Publishing and Hertfordshire Chamber of Commerce

Disclaimer: Inspire is published for Hertfordshire Chamber of Commerce and is distributed without charge to Chamber members. All correspondence should be addressed to Hertfordshire Chamber of Commerce. Views expressed in Inspire are not necessarily those of Hertfordshire Chamber of Commerce. Reprinting in whole or part is forbidden except by permission. ©2026. Please note that submitting an article does not guarantee publication. Whilst every effort is made to ensure the accuracy and reliability of material published in this journal, Benham Publishing and its agents can accept no responsibility for the veracity of claims made by contributions in advertising or editorial content. Benham Publishing cannot be held responsible for any inaccuracies in web or email links supplied to us.

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The Hidden Costs

of Disconnected Software For many businesses across Hertfordshire, growth happens gradually. A new CRM supports sales. Finance adopts specialist software. Operations invest in sector-specific tools. Marketing adds platforms to improve customer engagement. Individually, each system solves a problem. Together, they can create a new one. Disconnected software is one of the biggest barriers to productivity we encounter in growing organisations. Teams spend valuable time moving information between systems, correcting errors and searching for the right data. What appears to be a technology issue is often a business performance issue.

The Cost You Don’t See When systems don’t communicate, employees become the link between them. Customer information is copied from one platform to another. Invoices are checked manually against purchase orders. Customer service teams search multiple systems before responding to enquiries. Individually, these tasks seem minor. Collectively, they consume significant time and prevent employees from focusing on customers, growth and improvement. The challenge escalates as businesses expand. More customers, suppliers and transactions create more data. Without connected systems, organisations often add headcount simply to keep up with administration. We recently worked with a business processing up to 1,500 supplier emails each week. Every email contained invoices and compliance documents that needed validating, matching and uploading. The process required three to four full-time employees and became increasingly difficult to scale.

Businesses that gain the greatest value from automation are not simply saving time; they are creating reliable information that can be used confidently across the organisation. In a competitive market, that advantage matters.

Why AI Depends on Connected Data Artificial intelligence is now a boardroom priority for many organisations. The potential to automate processes, improve customer experience and uncover new insights is compelling. However, AI is only as effective as the data it can access. Successful AI adoption starts with strong data foundations. Businesses first need to identify where manual processes are slowing them down and whether their data can support smarter decisions. If customer data sits in one system, finance data in another and operational data somewhere else, AI tools face the same challenge as employees. They spend more time finding information than using it. Disconnected systems don’t just affect current performance; they limit future innovation.

The Benefits of Integration

The Future of Data is Connected For members of the Hertfordshire Chamber of Commerce, the question is no longer whether data matters. The question is whether your systems allow you to make the most of it. As businesses embrace automation and AI, disconnected software becomes more than an inconvenience. It becomes a strategic barrier to growth. The organisations that thrive will be those that create connected, trusted and accessible data environments. They’ll spend less time managing information and more time acting on it. The future of data is not simply digital. It’s connected. And when systems, people and data work together, businesses are better placed to improve efficiency, enhance customer experience and make smarter decisions for growth.

The good news is that solving the problem does not usually mean replacing every system.

Poor Data Creates Poor Decisions

Modern integration and automation tools can connect existing applications, allowing information to flow automatically across the business.

Disconnected software doesn’t just create inefficiency. It creates unreliable data.

The benefits are clear: •

Less manual data entry

Business leaders need accurate information to understand performance, forecast revenue and identify opportunities. Yet reporting becomes difficult when data sits across multiple systems that don’t connect.

•

Fewer errors and duplicated records

•

Faster customer response times

•

Better compliance and reporting

•

Improved business visibility

Departments often work from different figures. Reports take longer to compile. Decisions are delayed because confidence in the data is low.

•

Greater scalability

•

Stronger foundations for AI and automation

One of our key messages is that trusted data enables faster, better decision-making.

employees to focus on customer and supplier relationships. Another used AI-powered inbox management to analyse enquiries, retrieve information and prepare responses, significantly improving response times without increasing headcount.

The results can be transformational. One of our customers automated 82% of supplier email processing, improving accuracy while freeing

Your business systems should help you save time, grow faster and make smarter decisions

Business Technology

For Operational Simplicity avrion.co.uk 01992 661244 enquiries@avion.co.uk

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But are they doing that for your business or holding you back? We will show you where your system stand today and what you could do to improve them.

Get in touch to book your FREE Business Health Check

Image: myukhub2 - Pixabay

Hertfordshire businesses hold their own as UK export outlook darkens UK exports are under pressure. But across Hertfordshire, businesses are still finding opportunities overseas... The UK’s exporters are facing a difficult year, with overseas orders falling to one of their weakest levels in two decades. But while the national picture is challenging, businesses in Hertfordshire continue to find opportunities in markets around the world. According to the British Chambers of Commerce (BCC), just 16 per cent of exporters reported increased export orders in the second quarter of 2026, down sharply from 25 per cent in the first quarter. Meanwhile, 26 per cent reported a fall in orders, leaving the balance of firms reporting increased orders at -10 per cent. The BCC says export orders have only been weaker during the pandemic and the financial crash of 2008-2009. Services exporters have been particularly hard hit, with just 14 per cent reporting increased orders, compared with 21 per cent of manufacturers. For Hertfordshire, however, the latest figures from the Hertfordshire Chamber of Commerce point to a county whose businesses are continuing to engage strongly with international markets. Between June 2025 and June 2026, the Chamber supported £574.9 million worth of exports, across 4,256 export documents. It regularly helped 140 Hertfordshire

companies trade internationally, with businesses reaching 90 countries, from Albania to Zambia. Members also saved more than £124,000 in documentation fees. The latest figure represents a substantial increase on the previous two years. Between June 2024 and June 2025, the value of exports supported by the Chamber was £411.6 million, while the figure for June 2023 to June 2024 was £373.3 million. Among the Hertfordshire businesses building an increasingly international presence is QCS Staffing, the Berkhamsted-based recruitment company, which has been operating globally since its foundation in 1992. Its international growth was recognised earlier this year when it won the Excellence in International Trade award at the Inspiring Herts Awards. QCS also won Workplace Wellbeing and Business of the Year (Medium to Large), while being highly commended for Investment in People Development. The company recruits for life sciences, data centres, heavy lift and renewable energy, with its business now spanning around 30 countries. Much of its international growth has come through relationships developed in Europe and subsequently taken into the US and beyond.

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Image: Geralt - Pixabay

Our main source of growth is through building relationships. Our candidates are predominantly contractors, so they’re always moving roles. And when they move, they recommend us. So, our growth is largely down to a good reputation. “Our main source of growth is through building relationships,” says Charlotte Dennis, Associate Director of AI, Automation and Marketing at QCS Staffing. “Our candidates are predominantly contractors, so they’re always moving roles. And when they move, they recommend us. So, our growth is largely down to a good reputation.” The company’s US operation is now a particular focus, with around 30 employees there and plans to continue expanding. But international growth has not come without its complications. For QCS, one of the biggest challenges has been understanding and complying with different rules in different countries. A major opportunity in Germany, for example, required the business to change the way it onboarded contractors in order to operate compliantly. “Every country is so different,” says Charlotte. For another Hertfordshire exporter, the route to international growth has been through physical products rather than services. Hertford-based Air Energy Limited supplies compressors, vacuum pumps, low-pressure blowers and the aftermarket parts used to service and maintain them.

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Managing Director Mark Asker says overseas sales now account for 55 per cent of the company’s turnover. “Even back in 2014, it was still 30 per cent of our business, and since then it’s continued to grow,” says Mark. Europe remains Air Energy’s primary international market, but the company sells across the world, including the Middle East, Northern Africa, South America and North America. And despite the uncertainty surrounding US tariffs, its North American business has expanded over the past year. “We thought that would be a huge challenge for us and that we would see a massive drop off in our Northern American sales,” says Mark. “And it’s had the opposite effect.” For Air Energy, international growth has involved adapting the way it does business. The company previously required overseas customers to pay upfront, but has worked with its bank to underwrite customer debt, allowing it to offer credit facilities to larger international clients. The business has also had to become increasingly adept at navigating the complexities of moving goods between different markets. Asker says Brexit has added another layer to the process, with businesses having to consider duties, VAT, customs and the most efficient route for getting goods from A to B. “We’re always trying to route things in different ways, trying to find the best way so that we can be cost-effective to our customers,” he says. “Documentation is key – you’re always trying to make sure everything is perfect so that it doesn’t get held in customs.”

That complexity is precisely where Chamber support can become valuable, particularly for smaller businesses without specialist international trade teams. Hertfordshire Chamber helps businesses with the documentation and certification required to export, while members receive discounted documentation services. Its figures show that the organisation saved members more than £124,000 in documentation fees over the past year. For Air Energy, the benefit goes beyond simply processing paperwork. “We need to produce lots of certificates and you get them half price if you’re a member through the Chamber,” says Mark. But it is the knowledge and advice available through the Chamber that he says can be particularly useful when dealing with complicated transactions. “Having the support of the Herts Chamber or the British Chambers to advise ‘this is what you need to do, this is what you can’t do, these are the shipping terms you should be looking for...’, it’s things like this which are incredibly valuable.” For businesses considering exporting for the first time, both companies emphasise preparation. Charlotte says QCS took a cautious approach to its expansion into the US, establishing business there from the UK before committing to an office and a larger team. “It takes a lot of planning. You can’t run before you can walk,” she says. “It’s all about having that preparation and the confidence to do it.” Mark similarly believes businesses should understand their proposed route into international markets before taking the plunge.

We’re always trying to route things in different ways, trying to find the best way so that we can be costeffective to our customers. Documentation is key – you’re always trying to make sure everything is perfect so that it doesn’t get held in customs. “I think now with AI, that’s where you can you can get your process. AI knows all of the VAT implication, and VAT implications for different countries.” But he says technology should be backed up by human expertise. “You can only get so much information, and then you just need to sanity check it.” His advice to those wanting to export: “Find someone who’s doing the same thing. Speak to them. Or speak to the Chamber!” For Hertfordshire Chamber, the latest figures suggest there is both resilience and opportunity within the county’s international business community. And while the wider UK export environment remains uncertain, businesses such as Air Energy and QCS show how international growth can take very different forms, from selling specialist engineering components on the other side of the world to building recruitment relationships that cross continents. For Hertfordshire businesses looking beyond the UK, those opportunities remain, but as the national figures underline, finding them increasingly requires preparation, flexibility and a willingness to navigate a more complicated global trading environment.

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An award-winning formula Businesses from across the county came together for a workshop designed to demystify one of the UK’s most prestigious business awards, breaking down everything from eligibility criteria to application tips and first-hand success stories. The King’s Award for Enterprise Workshop, at Oaklands College, allowed previous winners, industry experts and representatives involved in the awards programme to share advice, answer questions and inspire more organisations to put themselves forward. Attendees heard how a successful application goes far beyond listing business achievements. Speakers encouraged businesses to focus on the impact they’ve made, back up claims with clear evidence and tell an authentic story that’s tailored to a chosen category, whether that’s Innovation, Sustainability, International Trade, Promoting Opportunity or the Young Founder Award. Other top tips included: plan your responses; use plain English; and allow sufficient time. Previous award recipients shared their own experiences of the application process, offering honest reflections on what strengthened their submissions, the lessons learned and the lasting benefits of receiving a King’s Award. Speakers included: • HM Lord-Lieutenant of Hertfordshire, Robert Voss CBE CStJ, who shared an overview of the awards • Matt O’Conner, Managing Director at John O’Conner Grounds Maintenance – winners of the Promoting Opportunity Award in 2026 • Richard Cooksey, Managing Director at JPA Workspaces – winners of the Sustainable Development Award in 2023 • John Howie, Co-founder of Lintbells – winners of the International Trade Award in 2023 and also winners of the Queen’s Award for Enterprise in Innovation (2016 and 2018) • Anthony Lovat, Chairman of OPRO Mouthguards (who joined virtually from Italy) – winners of the Innovation Award in 2026 and also winners of the Queens Award for Enterprise in Innovation in 2007 and 2019 In his speech, Matt said that the impact of receiving the award has been invaluable, helping to strengthen the company’s tender position, give them a clear differentiator in the market and an enhancement in client confidence. Richard also said that the feedback received from the awards process was instrumental in driving the business forward, highlighting the long-term value of taking part. The workshop also featured contributions from Mary Sykes, Chamber Corporate Relations, who opened and closed the workshop, and Andrew Slade, Principle of Oaklands, who welcomed all guests to the College. Caroline Maher, Head of Events at the Chamber, said: “These awards recognise some of the UK’s most outstanding businesses, but many organisations don’t realise they’re eligible to apply. Workshops like this are about giving businesses the confidence and guidance they need to showcase their achievements. Hearing directly from previous winners and those involved in the awards process provides hugely valuable insight and we hope that even more Hertfordshire businesses will feel inspired to put themselves forward.” Patrons Oaklands College and Sika UK were in attendance.

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A pitch-perfect morning With panoramic views of an iconic stadium in a setting celebrating an iconic figure, the Sir Elton John Suite provided a memorable backdrop for an exclusive breakfast featuring plenty of networking, business updates and behind-thescenes access. Held at Watford Football Club, the Patrons’ Breakfast welcomed representatives from across Hertfordshire’s business community. Hosted by the Chamber’s CEO, Daniel Martin, the event brought together organisations from a range of sectors, creating valuable opportunities to reconnect with familiar faces and forge new partnerships. Against the unique backdrop of the suite – named after one of Watford FC’s Honorary Life Presidents and a huge fan – conversations continued throughout the morning as members exchanged experiences and explored ways to collaborate. Following a full breakfast buffet, attendees enjoyed an exclusive tour of the stadium – from the dressing rooms to the media suite, giving members a fascinating insight into areas usually reserved for players and matchday operations. Daniel said: “Our Patron members play a vital role in supporting the Chamber and the wider community, so these breakfasts are an important opportunity to bring them together. They provide a dedicated space to strengthen relationships and discuss the opportunities and challenges facing businesses across the county. “Hosting the event in Watford stadium, with exclusive access, added another dimension to the morning and created an experience that members will remember.” Representatives from a wide range of organisations attended the event, reflecting the breadth of industries within the Patron community. Those in attendance included Ness M Care Services, Tate Recruitment, University of Hertfordshire, Hertfordshire Community Foundation, Broxbourne Council, East Anglia RFCA and Ashbourne Insurance.

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Business meets BBQ Warm evenings, sun-lit surroundings and the smell of a BBQ – summer is the perfect season to bring a business community together. That was the backdrop for this year’s Hertfordshire Chamber Summer BBQ, at the Brickendon Grange Golf Club and sponsored by Ashbourne Insurance. The annual event saw members from across the county enjoy an evening of informal networking, great food and plenty of entertainment. Guests were welcomed with a summer cocktail before enjoying a relaxed evening in a picturesque venue. Away from the structure of traditional networking events, the BBQ allowed members to catch up and forge new business relationships. Isobelle Foley, Membership Account Manager at the Chamber, said: “Our Summer BBQ is always a highlight of the Chamber calendar because it gives members the chance to connect in a completely different setting. “Stepping away from the office and enjoying a summer evening allows conversations to happen naturally, helping members strengthen existing relationships, make new connections and enjoy everything that’s great about our community. It was fantastic to see so many businesses enjoying some fun in the sun.” Peter Smits, Managing Director at Ashbourne Insurance, and Jack Smits, Business Development Manager, delivered an insightful speech, while talented jazz guitarists from Hertford Regional College and Oaklands College provided the perfect soundtrack. The event, with the Lord-Lieutenant of Hertfordshire, Robert Voss CBE CStJ, and Celia Voss in attendance, was praised by attendees. Ranjit Karavadra, Group Commissioning Manager at Westgate Healthcare, said: “Really well organised with welcome drinks on arrival and the setting was beautiful. It was nice to meet new people and network – linking different businesses together.” Patrons in attendance included Oaklands College, Strand, Austins Funeral Services, Ashbourne Insurance, Hertfordshire Community Foundation, Longmores Solicitors, Menzies LLP, Ness M Care Services, Pearldrop Video Production and University of Hertfordshire.

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LEGAL MATTERS

Q What is a winding-

up petition?

Winding-up petitions are used to ask the court to wind up a company or put it into liquidation. Usually they are presented by creditors on the basis the company owes them money.

Q Can winding-up petitions be

Are you winding me up? In a difficult economic climate, businesses are turning to winding-up petitions as a way of recovering their debts. Nat Young, Partner in Insolvency and Dispute Resolution, explains why.

used to recover debts?

Technically, as insolvency judges frequently tell lawyers, winding-up is a class remedy for the benefit of all the company’s creditors, not a debt recovery tool. However, bringing winding-up proceedings can be a better way to enforce debts than court proceedings. Court proceedings to enforce debts are notoriously slow, and end with a judgment that you may or may not be able to enforce. Insolvency proceedings apply much stronger pressure at a much earlier stage. A company either has to pay any undisputed debt, or it will cease to exist.

Q Can petitions be used against

most effective?

In simple terms, following a winding-up process works best when a company can pay, but chooses not to pay. Some companies deliberately avoid paying their debts. Others have access to some money, but only enough to pay their most pressing creditors. If faced with the prospect of being shut down, they will find a way to pay, or at least make an offer. Some companies simply cannot pay, and cannot get funds from elsewhere. Put under pressure, they will go into liquidation. The unsecured creditors will usually get little and often get nothing. However, court proceedings are also of little use in that scenario. Some companies are just disorganised and let their debts go overdue. While a winding-up petition may be effective, it could also be overkill compared to court proceedings.

Winding-up petitions are only for use against limited companies and LLPs. However, bankruptcy petitions can be used against individuals, including sole traders. The process and rules are different, but the overall advantages and disadvantages are similar.

Q What size of debt is suitable

Q When are winding-up petitions

sole traders?

for a winding-up petition?

Winding-up petitions only require a minimum debt of £750. Unlike court proceedings, the petition costs the same whatever the size of the debt, so for small debts where there is a risk the debtor cannot pay, the petition costs will be disproportionate. However, the debtor will have to pay the creditor’s costs to get rid of a properly presented petition, so the main question is whether the debtor can pay rather than the size of the debt.

Q Can you use a winding-up

petition for disputed debts?

If there is a genuine dispute, presenting a winding-up petition is not a good idea. The debtor can apply to court for an injunction to prevent you proceeding, and will want their costs paid too. However, where a debtor is trying to run a spurious defence, winding-up proceedings can be quite attractive. The injunction process means the court decides whether there is a genuine dispute much more quickly than it would in court proceedings, which will often take several months to get to the same stage.

• www.longmores.law • 01992 300333 • enquiries@longmores.law • • 24 Castle Street Hertford SG14 1HP • Inspire 76 11

LEGAL EXPERTS

I trust my partner.

We do not need a shareholder agreement. ELEANOR PARKINSON Solicitor in Commercial Law Running a business with someone can be extremely rewarding but it is important that you and your business partner or partners have comprehensive documentation in place to deal with situations that can arise in the future. From the simple exit of a shareholder to a falling out, or from the incapacity or death of a shareholder, a Shareholders Agreement can provide you and your shareholders with the mechanisms to deal with such events. Using the case study of Debbie and Richard, we explain one of many important reasons why protecting your business interests with a Shareholder Agreement is essential. Debbie and Richard ran a successful printing business. They had worked together for 25 years. Debbie was 58 years old and Richard was 50 years old. Debbie held 75% of the issued shares. Richard held the other shares and both were directors.

Debbie had decided that she had had enough in the printing industry. She wanted to sell the business.

not retire when she wanted to and in the way she wanted to. NOTE: “Without a Shareholder Agreement in place there was little that Debbie could do. A shareholder agreement could have included a provision that if the majority shareholder wanted to sell the business, the minority shareholder could be forced to sell their shares, provided that the same terms were offered to that minority shareholder, such as price per share.”

Richard felt that he still had at least another 10 years until he was able to retire. A competitor had expressed an interest in acquiring the business but only if he acquired all the shares so that longstanding contracts that the company had with key customers would remain without having to be assigned or novated as part of a sale of the assets and goodwill.

“This is known as a ‘drag along’ clause and is very commonly used by majority shareholders.”

For obvious reasons, he was also not interested in acquiring only part of the shareholding.

DO YOU NEED TO SET UP A SHAREHOLDER AGREEMENT?

Richard would not agree to sell his shares, particularly to this competitor, as they had fallen out over a customer years before.

Talk to Neves Solicitors. Our specialist commercial solicitors will explain how the agreement works, what is expected of each business partner and what happens if a partner dies or decides to leave.

Debbie always understood that, with 75% of the shares in the company, she could control it and make all the decisions. She needed the money from the sale of the business to be able to retire and was extremely frustrated to discover that she could

Contact the team on 01582 715234, email info@neves.co.uk or visit www.neves.co.uk

We’re more than just legal experts. We’re trusted advisers who take the time to really understand your issues. Legal Solutions we provide:

4 Commercial Law 4 Commercial Property 4 Family Law 4 Residential Property 4 Will, Trusts & Probate 12 Inspire 76

01582 715234 info@neves.co.uk www.neves.co.uk Neves Solicitors

Tollgate House, 69-71 High Street, Harpenden, Hertfordshire AL5 2SL

Double gold The most valuable memberships are all about creating opportunities to learn, share ideas and build relationships that continue long after an event has finished. Throughout the year, regular Chamber breakfasts give members the chance to do exactly that, combining business insight with the opportunity to strengthen relationships across the Hertfordshire business community. Two recent Gold and Platinum Members’ Breakfasts brought members together for mornings of collaboration over a coffee or two. Held at the Chamber’s Hatfield office, each event featured a guest speaker sharing advice to help businesses tackle current challenges and seize new opportunities. At the first breakfast in June, David Norton founder of Commsquest Communication Consulting, explored The Power of a Vision in the AI Age, encouraging attendees to think strategically about the future of their organisations through a practical 60-second vision toolkit. The following breakfast in July welcomed Janet Efere, founder of Adaptive Sales Group and bestselling Amazon author, who shared advice on building a successful sales pipeline. Her engaging session provided members with actionable ideas they could take back to their own businesses. Janet also praised the event, saying: “I’d give the staff more than five stars if I could.” Alongside the presentations, members were invited to introduce themselves through two-minute networking rounds. Claire Brewster, Membership Success Associate at the Chamber, said: “Our Gold and Platinum Breakfasts are about much more than networking. They give members dedicated time to learn from expert speakers and share experiences with other businesses. The mix of familiar faces and new joiners created a vibrant atmosphere where businesses could really get to know one another. “Every breakfast offers something different, but the goal is always the same – helping our members get the very best value from their Chamber membership.” The breakfasts are also an opportunity for the Chamber to give members updates and information about their memberships. Patrons Ashbourne Insurance, Tate Recruitment and University of Hertfordshire were present at the first breakfast, while Menzies joined the second.

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What 40 years in accounting can teach today’s businesses From handwritten ledgers to cloud accounting and AI-powered software, few people have witnessed the transformation of the accountancy profession quite like one Hertfordshire director celebrating 40 years with the same firm.

Joining HB in 1986 after training with Mercer and Hole and gaining experience at BDO Stoy Hayward, Keith has seen firsthand how technology has revolutionised the profession. Yet despite the pace of change, he believes the fundamentals of great accountancy remain the same. “Clients like to know who they’re dealing with. Technology will continue to change, but people still want a relationship, not just a service. Trust is everything. Clients need to know you’re in their corner and that your advice is genuinely in their best interests.” Throughout his career, Keith has played an important role in shaping HB Accountants. Early on, he developed the firm’s audit programme, creating systems and processes that continue to underpin its approach today. This year has also seen Keith step back from his Managing Director responsibilities and hand the role to Karen Chase. He will continue working part-time with a portfolio of corporate and charity clients, while mentoring the next generation of accountants within the firm.

This year marks four decades since Keith Grover joined HB Accountants, having helped shape the business through a period of extraordinary change while remaining committed to the principles that have always mattered most: trusted advice, long-term relationships and a genuine understanding of clients’ businesses. Keith said: “Even today, when everything’s automated and sitting in spreadsheets, you have to really understand bookkeeping. The software can do the heavy lifting, but if you don’t understand what it’s doing, you won’t know when something’s wrong. You have to understand what the numbers are telling you and how they reflect the client’s business.”

Karen said: “Keith’s contribution to HB over the past 40 years has been exceptional. His technical expertise, professionalism and commitment to both clients and colleagues have been instrumental in shaping the business we are today. Just as importantly, he has always led by example, demonstrating the importance of integrity, relationships and putting clients first. We’re delighted that Keith continues to be part of the HB team and that future generations will continue to benefit from his knowledge and experience.” Keith’s 40-year milestone will be celebrated later this year as part of HB Accountants’ wider anniversary celebrations, recognising not only his outstanding contribution, but also the people and relationships that have been central to the firm’s success for more than a century.

A second chance to make every mile count Runners looking to take part in next year’s London Marathon are being given the opportunity to raise funds for Hertfordshire charities. Hertfordshire Community Foundation (HCF) has secured a limited number of guaranteed places for the event on Saturday, April 24, 2027, the first time the Marathon will be run over two consecutive days. The exclusive places are available for businesses looking to champion employee wellbeing, strengthen their social impact and raise vital funds for communities across Hertfordshire. Every runner who takes part on behalf of HCF will commit to raising a minimum of £2,500, with every pound helping to fund grassroots charities and community groups tackling deprivation in Hertfordshire. From supporting vulnerable families and improving mental wellbeing to helping older people, young people and voluntary organisations, the funds raised will stay in the county, benefiting those who need it most.

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For businesses, sponsoring an employee offers more than a place on one of the world’s most iconic start lines. It’s an opportunity to demonstrate a genuine commitment to CSR and ESG goals, while encouraging teamwork, promoting health and wellbeing and celebrating a shared achievement. Whether it’s friendly competition between colleagues, training together in the lead-up to race day or crossing the finish line for a cause that matters, the experience can boost morale while showcasing a company’s commitment to giving back to its local community. With demand for London Marathon places at an all-time high, these guaranteed entries are expected to be allocated quickly. Places will be allocated on a first-come, first-served basis, giving successful runners the chance to be part of marathon history while making a lasting difference much closer to home. Businesses interested in securing one or more places should email Amanda.jansen@hertscf.org.uk.

LEGAL EXPERTS

Harassment at Work Law Changes

___________________________________ Alec Colson Partner & Head of Employment Taylor Walton Solicitors www.taylorwalton.co.uk

____________________________________

From 30 October 2026, employers will face a significant increase in their legal responsibilities to prevent harassment in the workplace. Until now, many employers have focused on responding to complaints once they arise. However, the Employment Rights Act 2025 shifts the emphasis firmly towards prevention. Employers will be expected to demonstrate that they have taken proactive steps to minimise the risk of harassment occurring in the first place.

A higher legal standard Since October 2024, employers have been under a statutory duty to take reasonable steps to prevent sexual harassment of employees during the course of their employment. From 30 October 2026 employers must instead take all reasonable steps to prevent sexual harassment.

Understanding “all reasonable steps” What does the new legal standard actually require? Employers simply maintaining an antiharassment policy and delivering occasional online training is unlikely to satisfy the new requirements on their own. Employment Tribunals are likely to consider a range of factors, including whether the employer has: • carried out workplace harassment risk assessments; • identified customer-facing risks; • reviewed policies regularly; • delivered meaningful and up-to-date training; • ensured managers understand their responsibilities; • encouraged reporting of concerns; • investigated complaints promptly and fairly; • monitored recurring issues; and • reviewed whether preventative measures remain effective.

The focus is on continuous improvement rather than one-off compliance exercises.

If a claim reaches an Employment Tribunal, having appropriate documentation could prove decisive. Employers should ensure they retain evidence of: • equality and anti-harassment policies; • harassment risk assessments; • staff training records; • manager training programmes; • complaints received; • investigation reports; • actions taken against customers where appropriate; • policy review dates; and • periodic audits of harassment prevention measures. Tribunals are likely to expect employers to demonstrate that prevention forms part of their ongoing management processes rather than simply reacting after problems arise.

Third-party harassment The Employment Rights Act 2025 also introduces liability where workers are harassed by third parties, for example from customers and clients. This protection extends beyond sexual harassment and applies to harassment related to all of the protected characteristics under the Equality Act 2010, including race, disability, religion or belief, age, sex, sexual orientation and gender reassignment. For businesses whose commercial success depends upon positive customer relationships, this represents an important cultural shift. Employers will need to balance customer service with their equally important responsibility to protect employees from harassment. Employees working in customer facing roles are particularly at risk of third-party harassment. Examples of conduct that could amount to unlawful harassment include: • repeated sexually suggestive comments directed towards employees; • unwanted touching or attempts at physical contact; • racist or discriminatory language; • offensive jokes relating to disability, religion, age or sexual orientation; and • intrusive questioning about an employee’s personal life; Under the new regime, failure to take steps to prevent harassment of staff from customers could expose employers to legal claims if reasonable preventative measures have not been taken. Managers should understand: • how to recognise unlawful harassment; • how to respond immediately when incidents occur; • how to support affected employees; • when customer behaviour requires intervention; • how to investigate complaints fairly; and • when external advice should be sought. Employees should also receive practical guidance using scenarios that reflect the realities of their working arrangements.

A new statutory Code of Practice Further guidance is expected before the new provisions come into force, including updates to the statutory guidance issued by the Equality and Human Rights Commission. This guidance is expected to provide practical examples of what amounts to “all reasonable steps” and is likely to influence how Employment Tribunals assess employer compliance.

Compensation risks Employers should also remember that failing to comply with the preventative duty may have financial consequences. Where an employee succeeds in a claim involving sexual harassment and the employer is found to have breached its preventative duty, an Employment Tribunal has the power to increase compensation by up to 25%.

Looking ahead The changes taking effect on 30 October 2026 represent one of the most significant developments in workplace equality law for many years. They reflect a clear expectation that employers should not simply respond to harassment but actively work to prevent it. Alec Colson is a solicitor and Head of Employment Law at Taylor Walton LLP. He can be contacted on 01582 390470 or via email – alec.colson@taylorwalton.co.uk.

For expert legal advice, contact us today! Our Offices St Albans: Telephone: 01727 845245 email: stalbans@taylorwalton.co.uk

Harpenden: Telephone: 01582 765111 email: harpenden@taylorwalton.co.uk

Luton: Telephone: 01582 731161 email: luton@taylorwalton.co.uk

Inspire 76 15

Built to last

Roman roots and an independent spirit come together in St Albans, where centuries of history provide the backdrop to a thoroughly modern place to live and work Few places can make almost 2,000 years of history feel quite so current. In St Albans, Roman remains, medieval streets and one of England’s oldest markets sit alongside global businesses, ambitious independents and a professional community with connections stretching far beyond Hertfordshire.

partner-led legal advice and long-standing client relationships. Fellow firm SA Law combines legal expertise with a focus on positive social and environmental impact as a certified B Corp, while Maidment Judd Insolvency has spent more than a century in the city supporting business owners with corporate recovery, turnaround and insolvency advice.

Its location certainly helps. Around 20 miles north of London, the district offers quick access to the capital alongside the M1, M25 and A1(M), making it an attractive base for businesses that want connectivity without sacrificing character or community.

Different sectors tell a similar story. Award-winning digital marketing agency Wagada Digital, founded in 2011, has offices in St Albans, Cheltenham and London, and works with ambitious businesses across SEO, paid media, content, social and digital development. For Wagada, the city provides a balance between easy access to London and a collaborative business network.

That combination has helped create a diverse economy spanning professional services, pharmaceuticals, technology, hospitality, retail and the creative industries. Major employers may give the district an international reach, but its strength is also found in the network of established firms and growing businesses embedded in the community. Moore Kingston Smith is one example. Its St Albans office has supported businesses and organisations across Hertfordshire and neighbouring cities for more than 50 years. Now one of the region’s largest full-service accountancy and advisory practices, it combines local knowledge with access to the wider Moore Global network. The city also has a strong legal and professional services community. Taylor Walton Solicitors, which has offices in St Albans, Harpenden and Luton, has built its reputation around

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That connectivity is equally important beyond the city centre. From its Redbourn base, global speciality pharmaceutical services company Tanner Pharma helps pharmaceutical and biotech partners deliver therapies around the world. With operations spanning the UK, US, Ireland and Switzerland, the company has supported access programmes, clinical trial supply and commercial distribution across more than 155 countries.

in the country – while cultural venues keep the centre busy throughout the week.

Yet St Albans’ appeal is about more than getting from A to B. Its identity has been shaped over centuries, beginning with the Roman city of Verulamium. Today, visitors can explore Verulamium Museum and the remains of the Roman theatre before following the city’s story through to the magnificent St Albans Cathedral, home to the shrine of Britain’s first saint.

Culture is equally well represented, with the Alban Arena’s live entertainment and The Odyssey bringing independent cinema to a restored 1930s building. The district’s calendar is filled with festivals, performances, markets and community events, ensuring its heritage is something to participate in, rather than simply admire.

St Albans Market has also been part of city life for hundreds of years, while independent shops, cafés, pubs and restaurants sit alongside familiar high-street names. Harpenden brings another bustling town centre to the district, complemented by villages and communities including Redbourn, London Colney, Wheathampstead and Bricket Wood.

The wider district has plenty of its own stories to tell. Harpenden combines independent shops and restaurants with extensive green spaces, while Redbourn, Wheathampstead and other villages offer a quieter pace within easy reach of the city and London.

Hospitality is an important part of the mix. Lussmanns has served customers in Heritage Close for more than 20 years, building a loyal following around seasonal, ethically sourced food. Its relationship with the area extends beyond the restaurant. The group has donated close to £60,000 to Hertfordshire charities over the past decade and, during the pandemic, its St Albans kitchen prepared and delivered more than half a million meals. There is plenty to draw people into the city after working hours too. St Albans’ pubs are an attraction in their own right – fitting for a city that claims one of the highest concentrations

Beyond the streets and shopfronts, green space is another defining feature. Verulamium Park brings more than 100 acres of parkland into the heart of the city, while Heartwood Forest, Nomansland Common and countryside across the wider district offer plenty of room to escape.

That balance between local character and wider connection runs through St Albans’ business community too. Whether it’s a global pharmaceutical company operating from Redbourn, a long-established professional services company in the city centre or an independent restaurant serving generations of local customers, businesses have found reasons to put down roots here. For a place with so much history behind it, St Albans has never been content to live in the past. Its Roman foundations may still be visible, but the businesses, communities and independent spirit built around them are very much focused on what comes next.

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A borough on the move For a borough with more than a millennium of history behind it, Dacorum is showing no signs of standing still Not many places can trace their roots back over a thousand years while simultaneously focusing on the future. Yet, Dacorum manages exactly that – bringing together historic towns, thriving business communities, green spaces and ambitious plans for the future. Officially formed in 1974, Dacorum takes its name from an Anglo-Saxon ‘hundred’, an ancient administrative division covering roughly the same area around 1,000 years ago. Once home to the Vikings, today it encompasses Hemel Hempstead, the urban districts of Berkhamsted and

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Tring and surrounding villages, with a population of more than 155,000. Its location has long been one of its biggest draws. Sitting on the edge of London, around 30 minutes by train, Dacorum benefits from connections to the M1, M25, A41 and A1, alongside rail links and easy access to major airports. For businesses wanting connectivity and also quality of life, it offers the best of both worlds. With just under 8,000 active businesses contributing to the local economy – 98 per cent small or micro – Dacorum has a high concentration of professional, scientific and

technical industries, information and communication, construction, engineering and manufacturing. Major names include Gama Healthcare, Henkel, Atlas Copco, Sopra Steria, Smiths Detection, Thermo Fisher, Murphy, Bourne Leisure, Britvic, Huel, Aerospheres and Sir Robert McAlpine. Hemel Hempstead’s Maylands Business Park is at the heart of that activity, home to more than 650 businesses and approximately 20,000 employees. Dacorum is also home to Herts Innovation Quarter, Hertfordshire’s Enterprise Zone,

which is helping to build a cluster of clean-tech, smart construction and environmental technology businesses. Among those calling the area home is independent HVAC specialist PACAIR, which has been based in Hemel Hempstead since its launch 23 years ago. Its location provides easy access to customers, suppliers and project partners across the UK, while the company’s work on decarbonisation and energy-efficiency projects reflects Dacorum’s growing focus on innovation and sustainability. ProTech Recruitment is another longstanding local business, connecting companies across the UK with STEM talent for more than 30 years. Employee-owned and proudly based in Dacorum, the company points to the area’s heritage in engineering, manufacturing and innovation – as well as its collaborative business community – as part of its appeal. Support is also available for the borough’s next generation of entrepreneurs. Now in its 12th year, the Dacorum’s Den (not to be mistaken for Dragon’s Den!) Business Grant has awarded almost £130,000 to 100 business owners to secure grant funding and get new ideas off the ground. And there is plenty more growth ahead. Prologis Park Hemel Hempstead, continues to develop, with high-quality sustainable industrial space. On-demand vinyl and CD platform elasticStage recently signed a 15-year lease for a 53,787-squarefoot advanced manufacturing facility. The new site will allow the company to expand its operations to produce more than 15 million records a year. elasticStage CEO, Steve Rhodes, said: “Our new space at Prologis Park Hemel Hempstead marks a major moment for us. We’re growing at pace and need somewhere that can both accommodate our expansion plans and meet our advanced manufacturing requirements.” Meanwhile, the Maylands Plus masterplan sets out a 20-year vision

for the business park, responding to changing commercial, economic and environmental needs. The accompanying Maylands Wayfinding project is also moving into delivery, improving legibility and connectivity while strengthening Maylands’ identity as a premier business destination. Change is taking place beyond the business park too. Hemel Garden Communities is expected to deliver more than 11,000 homes and create 10,000 jobs by 2050, with new and existing neighbourhoods connected by green infrastructure and sustainable technology. Hemel itself has come a long way from its post-WWII ‘new town’ beginnings. The Marlowes and Riverside shopping centres provide familiar high-street names, while the cobbled Old Town offers independent shops, pubs, restaurants and cafés. Regular markets give further life to the town, including antiques, vintage and artisan offerings. Berkhamsted and Tring bring their own distinct characters. Berkhamsted combines a bustling high-street with independent businesses and the ruins of the historic Norman castle, while Tring – with roots stretching back to prehistoric times – is home to a Natural History Museum. Across the borough, countryside is never far away. The Chilterns, Grand Union Canal and almost 500 acres of parkland managed by the Boxmoor Trust sit alongside green spaces including Gadebridge Park, Paradise Fields and Hemel’s award-winning Water Gardens. There is plenty to keep residents and visitors busy too. Attractions range from the Ashridge Estate and ZSL Whipsnade Zoo to The Snow Centre, The XC, Planet Ice and Apsley Marina. Its hospitality scene is equally varied. Tring Brewery and Mad Squirrel Brewery showcase local brewing, while hotels – such as Pendley Manor and Shendish Manor – provide countryside escapes.

Champneys spa in Tring is the new host venue for Ideas Fest Dubbed the ‘Glastonbury for business leaders’, the national event returns to the borough in September for its third year and is expected to draw thousands of delegates for two days of networking and thought leadership amidst the splendor of the wellness resort. Dacorum has also developed an impressive screen resume. Its diverse, film-friendly locations have recently appeared in productions such as The Thursday Murder Club, The Running Man, The Conjuring: Last Rights, Sweetpea, Man vs Bay and Grantchester. Bovingdon Airfield Studios also hosts major TV productions, with audiences able to apply for tickets to shows including The Masked Singer. Looking ahead, investment in sustainable transport is continuing, from cycling and walking infrastructure to improved connections with Maylands Business Park. Dacorum Borough Council is also investing £23 million in Hemel Hempstead and Berkhamsted leisure centres to support healthier, more active communities, while the Dacorum Local Plan 2041 is progressing through examination, setting out a longer-term approach to housing, employment, sustainability and heritage. It’s a balancing act that sums Dacorum up perfectly. Historic streets sit alongside advanced manufacturing, thriving high streets give way to rolling countryside and an established business community is making room for the industries of tomorrow.

Inspire 76 19

Nader Hosni Chief Data and AI Officer

You know what happened last month. Do you know what’s coming next?

Tom Shuttleworth Chief Financial and Commercial Officer

Most businesses can tell you what happened. Fewer can tell you why. Fewer still can see what’s coming, or what to do about it. If you’re growing fast, the chances are your data hasn’t kept up. Sales figures live in one system, finance in another, and the budgets and forecasts in a standalone spreadsheet, and by the time anyone’s stitched together a report, the moment to act has passed. It’s not a technology problem so much as a visibility problem. Decisions get made on instinct because the numbers are scattered, out of date, or simply don’t agree with each other. For businesses, that gap between “we think” and “we know” is where opportunities, and warning signs, get missed.

This is where IllumiFi comes in We help growing businesses turn scattered systems into a single, trusted source of truth and then put clear, usable insight in front of the people making the decisions. Businesses are at different stages of their data journey, and our services are designed to support you wherever you are: Data Foundations: Getting the basics right. Mapping what data exists, where it lives, how reliable it is and who owns it, then designing the KPI framework and dashboards that should sit on top. Analytics Platform: For businesses who know where their data lives, but it isn’t yet connected and they don’t have visibility of the key metrics they need to run the business day to day. Automated, on-demand reporting, forecasting, and predictive capability that surfaces what’s actually happening across the business.

CLIENT SPOTLIGHT

Before working with IllumiFi, a significant amount of our time each month was spent manually pulling together reports. It was slow, resource-intensive, and made it difficult to get a clear, consistent view of performance.

IllumiFi completely transformed that - we now have a single, trusted view of our data, with consistent KPI definitions and automated reporting across all key areas of the business. It has also given us visibility into areas that were previously difficult to analyse, particularly around customer buying behaviour and retention patterns and saved us hundreds of hours of manual work each year. CFO, ET.UK Advisory & Fractional Support: From senior data leadership to specialist technical delivery, without a permanent hire. The right expertise, at the right level, on your terms, exactly when you need it. Services designed to support you as your needs evolve, rather than requiring a commitment to a single large-scale project.

What changes when the data works properly • One version of the truth. Sales, finance, marketing and operations data is joined up, so every team is working from the same view. • Decisions made on evidence, not guesswork. Clear dashboards and defined metrics replace the monthly scramble to reconcile three different spreadsheets. • Problems spotted earlier. Joined-up reporting surfaces issues - cash flow

pressure, underperforming products, stalling pipeline, customer retention - well before they become a problem. • A foundation that scales with you. Once the basics are solid, more advanced capability – customer cohorting, predictive analytics, AI-driven decision support becomes a natural next step rather than a leap of faith.

Who we work with We work with ambitious UK businesses who know their data should be telling them more than it currently is. Some come to us with genuinely messy, siloed systems. Others have well-structured data already but no clear framework sitting on top. Wherever you’re starting from, the route in looks different for everyone - which is why we start with a conversation about where you are, not a one-size-fits-all pitch.

Ready to see what your data could be telling you? Get in touch to talk through where your business is starting from and what a realistic next step looks like.

07780 664141

tom@illumifiadvisory.co.uk

www.illumifiadvisory.co.uk

Fresh air, fresh perspectives A summer gathering proved that swapping meeting rooms for the outdoors can be just as valuable when it comes to building relationships as it is for recharging the mind. That was the thinking behind this year’s Summer Netwalking event, hosted by the Chamber in partnership with the Borough of Broxbourne Council. Designed to promote wellbeing while encouraging new connections, the event brought together members and non-members for a morning all about conversation and community. Attendees explored the idyllic grounds of The Ridings Restaurant and Rooms in Waltham Cross, which provided a refreshing change of scenery. The beautiful weather played its part, while the company of a few four-legged friends made the morning even more memorable. Claire Brewster, Membership Success Associate at the Chamber, said: “Business relationships aren’t always built around a meeting table. Sometimes they begin on a walk, through an unexpected conversation or a shared experience. Summer Netwalking is about creating those opportunities and it was great to see so many people join us in stepping outdoors and building relationships in a more natural setting.” Guests heard from Steve Whitlam, Community Development Manager at Broxbourne Council, and Helen Ashby, Economic Development Officer, who shared updates on the exciting developments happening across the borough. Attendees praised both the format and the welcoming environment. Simone Kelsey-Clark, Growth and Communications Manager at CHEXS, said: “Great informal event, which provided great opportunities to connect with others.” Steve described it as a “great opportunity to meet delegates from a very wide range of businesses of different sizes covering different sectors. Very well organised by the Chamber staff”, while Stephanie Adams, Hertfordshire Health Walks Leader, said it was an “excellent event, the netwalking was really good with great opportunities to chat”.

Inspire 76 21

Ask The Expert Expert Mandatory Mandatory e-invoicing e-invoicingis iscoming comingin in2029 2029 — — what what should should your your business businessbe bedoing doingnow? now?

From April April 2029, 2029, VAT VAT invoices invoices will (ADS) From will have have to to be be issued issuedelectronically. electronically.Peter PeterOrtiz OrtizofofAgile AgileDocument DocumentSolutions Solutions (ADS) explains why businesses should start preparing now—and how the change can deliver benefits far beyond compliance. explains why businesses should start preparing now—and how the change can deliver benefits far beyond compliance. From April 2029, VAT invoices will have to be From April 2029, VAT invoices will have to be issued electronically. Peter Ortiz of Agile Document issued electronically. Peter Ortiz of Agile Document Solutions explains why businesses should start Solutions whyhow businesses should start preparingexplains now—and the change can deliver preparing now—and how the change can deliver benefits far beyond compliance. benefits far beyond compliance. For many businesses, an invoice sent as a PDF For many businesses, an invoice sentHowever, as a PDFa attachment already feels electronic. attachment already feels electronic. However, PDF is essentially a digital picture of an invoice:a PDF is essentially a digital picture of an invoice: someone—or a piece of software—must still read someone—or a piece of software—must read it, extract the information and enter it intostill another it,system. extract the information and enter it into another system. A genuine e-invoice is different. It contains Astructured genuine e-invoice different. It contains data thatiscan pass directly and securely structured data that can pass and securely from a supplier’s system into adirectly customer’s finance from a supplier’s into a customer’s finance platform, withoutsystem being rekeyed. platform, without being rekeyed. From April 2029, the Government intends to From April 2029, the Government intends to and require VAT invoices for business-to-business require VAT invoices for business-to-business and business-to-government transactions to be issued business-to-government transactions totechnical be issued in a specified electronic format. Further indetails a specified electronic format. Further technical are still to be confirmed, but the direction of travel clear: will but need todirection move details areis still to businesses be confirmed, the away from processes built around paper, emailed of travel is clear: businesses will need to move PDFsfrom and manual data entry. away processes built around paper, emailed PDFs Whyand act manual now? data entry.

Why 2029act maynow? appear distant, but changing an invoicing is rarely but just changing an IT project. 2029 mayprocess appear distant, an It can affectprocess financeisteams, suppliers, invoicing rarely procurement, just an IT project. It customers, approval processes, accounting can affect finance teams, procurement, suppliers, software and the quality of underlying data. customers, approval processes, accounting software andthat thewait quality underlying data.could Businesses untilofthe final months find themselves trying to update Businesses that wait until the finalsystems monthsand could onboard hundreds—or thousands—of find themselves trying toeven update systems and suppliers at the same time. onboard hundreds—or even thousands—of suppliers at the samepositive time. reason to begin There is also a more early. is E-invoicing should not be treated solely as a There also a more positive reason to begin compliance exercise. Implemented properly, can early. E-invoicing should not be treated solelyitas a reduce manual processing, eliminate avoidable compliance exercise. Implemented properly, it can data-entry errors, accelerate invoice approvals and reduce manual processing, eliminate avoidable provide much greater visibility over liabilities and data-entry errors, accelerate invoice approvals and cash flow. provide much greater visibility over liabilities and cash flow.

More accurate invoice data can also help More accurate invoice data can also help businesses identify duplicates, manage exceptions businesses identify duplicates, manage exceptions and pay suppliers on time. Suppliers, in turn, and payfrom suppliers time. Suppliers, in turn, and benefit faster on processing, fewer disputes benefitpayment from faster processing, fewer disputes and clearer information. clearer payment information. What should businesses do now? What should businesses do now? The first step is to understand your current The first step is to understand your current position. position. How many invoices do you send and receive? What How many arrives invoices you send and receive? proportion ondo paper, as a PDF, through What a proportion arrives on paper, as a much PDF, through portal or as structured data? How manual a portal or as is structured How suppliers much manual intervention required, data? and which or intervention is required, and which suppliers or customers create the greatest complexity? customers create the greatest complexity? Next, review whether your finance or ERP system Next, review whether your finance or ERP system can create, send and receive structured e-invoices. cannot create, send and receive described structuredase-invoices. Do assume that a system “digital” Do“cloud-based” not assume that a system described “digital” or is automatically ready foras the new or “cloud-based” is automatically ready for the new requirements. requirements. Businesses should also begin engaging with their major customers and suppliers. Notwith every Businesses should also begin engaging organisation will move atand thesuppliers. same speed, any their major customers Notso every practical solution will need to manage a period organisation will move at the same speed, so any in which structured e-invoices, PDFs anda paper practical solution will need to manage period invoices to coexist. in whichcontinue structured e-invoices, PDFs and paper invoices continue to coexist. Finally, avoid committing prematurely to a single technical standard. The Government’s Finally, avoid committing prematurelydetailed to a single implementation roadmap will provide greater technical standard. The Government’s detailed clarity on formats, standards and interoperability. implementation roadmap will provide greater Businesses should seek a flexible solution capable clarity on formats, standards and interoperability. of adapting as thoseseek requirements are finalised. Businesses should a flexible solution capable of adapting as those requirements finalised. What happens to paper and PDF are invoices?

What happens paper PDFchallenges— invoices? This is likely to beto one of theand biggest particularly large, diverse This is likelyfor to organisations be one of thewith biggest challenges— supplier bases. particularly for organisations with large, diverse

suppliers migrate towards structured electronic suppliers migrate towards structured electronic invoicing. invoicing. That is where an experienced document and That is where an experienced document and data-processing partner can make a significant data-processing partner can make a significant difference. difference. How can Agile Document Solutions help? How can Agile Document Solutions help? Agile Document Solutions provides a practical Agile between Document Solutions provides practical bridge today’s mixed invoice aenvironment bridge between today’s mixed invoice environment and the structured e-invoicing world of 2029. and the structured e-invoicing world of 2029. We can review your current invoice processes, We can review processes, identify gaps andyour help current developinvoice a realistic transition identify and help develop a realistic transition plan. Our gaps managed service can receive invoices Ourformats—including managed service can receive invoices inplan. multiple paper and PDF— in multiple formats—including and PDF— capture and validate the requiredpaper information, and capture and validate the required deliver consistent electronic data intoinformation, downstreamand deliverand consistent finance approvalelectronic systems. data into downstream finance and approval systems. Through our access to e-invoicing and EDI Through our accessconnectivity to e-invoicing EDI capabilities, including to and the PEPPOL capabilities, including connectivity the PEPPOL network (subject of our next “ask theto expert”), we can also(subject supportofthe exchange of network oursecure next “ask the expert”), structured invoices. This means businesses we can also support the secure exchangedo of not necessarily to replace every existing system structuredneed invoices. This means businesses do not ornecessarily force everyneed supplier to change immediately. to replace every existing system or force every supplier to change immediately. Rather than approaching 2029 as a disruptive deadline, ADS approaching helps businesses in Rather than 2029transition as a disruptive manageable stages—maintaining deadline, ADS helps businessesbusiness transition in continuity whilestages—maintaining improving automation, accuracy manageable business and control. while improving automation, accuracy continuity and control. The most important action today is not to purchase technology. is to understand The most importantItaction today is notyour to current processes, establish what needs to your change purchase technology. It is to understand and create a credible roadmap. current processes, establish what needs to change

bases. Asupplier business cannot simply assume that every supplier will be ready to produce a compliant A business cannot simply assume that every e-invoice on day one. There must be a controlled supplier will be ready to produce a compliant transition that converts incoming paper and PDF e-invoice on day one. There must be a controlled invoices into accurate, validated data while helping transition that converts incoming paper and PDF invoices into accurate, validated data while helping

and create a credible roadmap.

Ask the expert AskOrtiz, theSales expert Peter Director

Agile Document Solutions Peter Ortiz, Sales Director agiledocumentsolutions.co.uk Agile Document Solutions

agiledocumentsolutions.co.uk

The deadline is April 2029. The deadline is April 2029. The opportunity to prepare—and save money—starts now.

The opportunity to prepare—and save money—starts now. One platform. End-to-end automation, Total control One platform. End-to-end automation, Total control Capture & Data Entry Digitise & Validate invoice dataEntry Capture & Data

Digitise & Validate invoice data

Approvals Configurable approval workflows Approvals

Configurable approval workflows

Routing Smart routing to the right people Routing

Smart routing to the right people

Exception handling Remove exceptions faster Exception handling

Remove exceptions faster

Integration Connect to ERP / Finance systems Integration seamlessly Connect to ERP /

Finance systems seamlessly

Compliance & Control Audit Compliance trail, compliance & and data security Control

Audit trail, compliance and data security

Are you ready for mandatory e-invoicing? Are you ready for mandatory e-invoicing?

E-invoicing Workflow Manage invoice E-invoicing lifecycleWorkflow end-to-end

Manage invoice lifecycle end-to-end

ADS bridges the gap between today’s mixed invoice formats and tomorrow’s structured e-invoicing requirements. Discover more at agiledocumentsolutions.co.uk ADS bridges the gap between today’s mixed invoice formats and tomorrow’s structured e-invoicing Phone: +44 (0)1992 Email: info@agiledocumentsolutions.co.uk requirements. Discover801860 more at|agiledocumentsolutions.co.uk

Phone: +44 (0)1992 801860 | Email: info@agiledocumentsolutions.co.uk

ISO 9001 • ISO 27001 • ISO 14001 • BS 10008

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PEPPOL Exchange Exchange e-invoices via PEPPOL PEPPOLNetwork Exchange

Exchange e-invoices via PEPPOL Network

A festive finale for Hertfordshire businesses This year is set to end on a high for Hertfordshire’s business community, with a beautiful country setting, delicious food, plenty of fizz, an insightful guest speaker and live entertainment all on the menu.

With a background in marketing and social media in the aviation industry, Grace has become a distinctive voice on experimentation, failure, marketing and growth in the creator and podcasting world.

The Chamber’s Christmas lunch 2026 – aptly named Business and Baubles – will bring together 180 professionals on Tuesday, December 1. Taking place at the stunning Micklefield Hall in Rickmansworth, guests will be welcomed with a glass of fizz before sitting down for a two-course meal. The historic and picturesque venue will provide the perfect backdrop for an afternoon designed to give businesses the chance to step away from the day-to-day, catch up with familiar faces and celebrate the end of the year together.

Bringing some extra festive energy to Micklefield Hall will be Electric Umbrella – an inclusive Hertfordshire music community celebrating the talent and creativity of disabled people. A Britain’s Got Talent Golden Buzzer act, the group will be taking to the stage for an uplifting, high-energy performance. Known for creating an atmosphere that leaves everyone smiling, singing and joining in, Electric Umbrella promises to bring plenty of energy – and Christmas spirit – to the afternoon.

Sponsored by Skechers, this year’s event will feature a keynote from Grace Miller, the woman who has helped to shape some of the UK’s biggest podcasts, alongside a special live performance from one of Hertfordshire’s own. Grace used to be the Head of Failure and Experimentation at The Diary of a CEO, Steven Bartlett’s media empire, now FlightStory. Over four and a half years, she helped build one of the world’s most listened-to podcasts, taking it from 100k YouTube subscribers to a global brand with millions of followers.

“With Grace bringing a fresh perspective on failure and experimentation, Electric Umbrella providing the entertainment and the beautiful surroundings of Micklefield Hall setting the scene, we’re looking forward to a truly special afternoon.” For more information on tickets and sponsorship opportunities, contact bookings@hertschamber.com

MEMBER

£95

+ VAT

£75

TICKET

Ticket prices: + VAT

Grace has built her career on a simple, yet uncomfortable, idea: the fastest way to grow is to fail more often. This led her to found the Failure and Experimentation department, turning experimentation into a discipline built around running more tests, letting go of weak ideas quickly and treating every failure as information.

Ellie Roe, Events Manager at the Chamber, said: “Our Christmas lunch is always a wonderful opportunity to bring the community together, celebrate the year and enjoy some well-earned festive fun.

TICKET

She has also worked alongside shows including, We Need To Talk with Paul C Brunson, Begin Again with Davina McCall and Hot Smart Rich with Maggie Sellers Reum.

NON-MEMBER

Sponsored by

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Events programme

18/09

GOLD AND PLATINUM MEMBERS’ NETWORKING BREAKFAST 18.09.26 08:00 – 10:00 HERTS CHAMBER OFFICE MEMBER RATE – FREE

Join us for an exclusive Gold and Platinum Members Networking Breakfast at our Hatfield Office – a complimentary event designed to enrich your membership experience and elevate your business connections. This members-only morning gathering is your opportunity to: • Gain deeper insight into your Gold & Platinum membership benefits

17/09

SEPTEMBER CHAMBER LUNCH 17.09.26 11:45 – 14:15 LETCHWORTH HALL HOTEL

• Connect with like-minded professionals, explore new collaboration opportunities and foster strategic business relationships Our next Gold and Platinum Members Breakfast is on: • 20th November 2026

MEMBER RATE – £55.00 + VAT NON-MEMBER RATE – £75.00 + VAT This popular lunchtime event brings businesses from across Hertfordshire for quality networking, a delicious two course lunch and a presentation from Anna Rankin, High Sheriff of Hertfordshire as well as the chance to visit a variety of exhibitors. Anna will reflect on her first six months in office, along with sharing her personal journey and the realities of growing a business while raising a family. An ideal setting to raise your profile, strengthen your network and spend a productive afternoon away from the office.

18/09

CUSTOMS PROCEDURES AND DOCUMENTATION 18.09.26 09:30 – 12:30 ONLINE MEMBER RATE – £365.00 +VAT NON MEMBER RATE – £425.00 +VAT

Online – Zoom This online, British Chambers of Commerce (BCC) accredited course is designed to help delegates understand procedures required to move products in and out of the UK. It will also provide you with the information you need to be able to understand how to comply with customs.

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01/10

DIAMOND CLUB LUNCH - EXCLUSIVELY FOR DIAMOND C-SUITE MEMBERS 01.10.26 12:00 – 14:15 CHAMPNEYS, TRING MEMBER RATE – FREE

Join us for an exclusive Diamond Members Lunch at the stunning Champneys in Tring - a complimentary event designed to enrich your membership experience and elevate your business connections. This members-only event is your opportunity to: • Gain deeper insight into your Diamond membership benefits • Connect with like-minded professionals, explore new collaboration opportunities and foster strategic business relationships

15/10

WOMEN IN LEADERSHIP LUNCH 15.10.26 11:45 – 14:15 BARN AT REDCOATS, HITCHIN MEMBER RATE – £55.00 + VAT NON-MEMBER RATE – £75.00 + VAT

A networking lunch bringing together professionals from across Hertfordshire to connect, reflect and share experiences in a supportive setting. Set in the beautiful surroundings of The Barn at Redcoats, the event includes a two-course lunch and our keynote speaker Kathy Morrissey, from Purple Brilliance Coaching & Consulting, will explore ‘Navigating Career Transitions’ through purposeful Values Led Leadership.

05/10

HERTS GO GREEN AND GROW

This is an opportunity to gain practical perspective, consider your next steps and connect with others on their leadership journey.

05.10.26 12:00 - 13:00 ONLINE MEMBER RATE – FREE NON MEMBER RATE – FREE

Join our monthly online Herts Go Green and Grow (HGG&G) workshop and be part of the force working to protect our county. HGG&G is a unique cross-industry group – an open forum to discuss sustainability issues, challenges and opportunities, as well as hear updates from experts on the regulatory landscape and other relevant topics. The community is a safe space to ask any questions and to share discoveries and learnings. It is a great opportunity to meet and network with like-minded businesses who are passionate about making a difference.

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16/10

SILVER MEMBERS’ NETWORKING BREAKFAST 16.10.26 08:00 – 10:00 HERTS CHAMBER OFFICE MEMBER RATE – FREE

Join us for an exclusive Silver Members Networking Breakfast at our Hatfield Office – a complimentary event designed to enrich your membership experience and elevate your business connections. This members-only morning gathering is your opportunity to: • Gain deeper insight into your Silver membership benefits • Connect with like-minded professionals, explore new collaboration opportunities and foster strategic business relationships Our next Silver Members Breakfast is on: • 11th December 2026

06/11

IMPORT DOCUMENTATION & PROCEDURE – A PRACTICAL GUIDE 06.11.26 09:30 – 12:30 ZOOM MEMBER RATE – £365.00 + VAT NON-MEMBER RATE – £425.00 + VAT

This online, British Chambers of Commerce (BCC) accredited course explains how important it is that importers understand their responsibilities for imported goods and how to ensure that compliance with HMRC rules and regulations is adhered to.

21/10

PROPERTY AND CONSTRUCTION SUMMIT 21.10.26 15:00 – 18:00 OAKLANDS COLLEGE, ST ALBANS MEMBER RATE – £10 + VAT NON MEMBER RATE – 15 + VAT

The Hertfordshire Property and Construction Summit will bring the sector together for industry networking, workshop discussion and an exhibition. Building Hertfordshire’s Future The event will provide a valuable opportunity to build relationships and explore the challenges and opportunities shaping property and construction across the county, including future skills and green growth.

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This course covers all the key elements of the importing process and explains in detail the procedures involved.

13/11

THE HERTFORDSHIRE BUSINESS EXCHANGE CONFERENCE 2026 13.11.26 09:00 – 16:30 THE FIELDER CENTRE, HATFIELD BUSINESS PARK

MEMBER RATE – £165 +VAT NON MEMBER RATE – £185 +VAT Join Hertfordshire Chamber of Commerce for The Hertfordshire Business Exchange 2026, taking place at The Fielder Centre, Hatfield Business Park. Helping Hertfordshire businesses build meaningful connections, gain practical insights and drive sustainable growth. This conference brings together professionals from across sectors to network, share ideas and learn from one another. Build valuable relationships while leaving with actionable strategies and fresh perspectives you can put into practice immediately. Hear from keynote speakers, attend breakout sessions and visit Exhibitors covering topics such as marketing, legal, human resources, innovation/technology, people and leadership, wellbeing and performance, finance and growth and sustainability. With an anticipated attendance of 150 professionals, this has the potential to become Hertfordshire’s flagship annual business event, bringing together business owners, senior leaders, entrepreneurs and professionals from across the county.

19/11

HERTFORDSHIRE HORIZONS 19.11.26 16:00 – 18:00 KNEBWORTH BARNS MEMBER RATE – £40.00 + VAT NON-MEMBER RATE – £50.00 + VAT

Sponsored by Menzies, Hertfordshire Horizons brings together business leaders and the organisations helping shape the future of the county. The series is designed to give businesses clearer insight into the developments, investment and projects influencing Hertfordshire’s economy, workforce and growth. This event will feature updates and discussion from organisations involved in regional regeneration, economic development and skills, including local government, education providers, non profits and major project leaders. The session will also include an update on the Local Skills Improvement Plan (LSIP) and the work taking place across Hertfordshire to support future workforce needs. If you want a better understanding of where Hertfordshire is heading, the opportunities emerging across the region, and how these changes could impact your business, this event is for you.

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Business leaders help shape Hertfordshire’s future What will Hertfordshire look like in the years ahead? And what needs to happen now to make sure businesses, communities and the wider economy are ready for it? That question was at the heart of the latest Hertfordshire Horizons, which brought professionals from across the county together at Knebworth House and Barns to discuss the developments, investment and opportunities shaping the region’s future. Sponsored by Menzies LLP, the event formed part of a networking series designed to give businesses greater insight into the projects and priorities influencing Hertfordshire. Central to the afternoon was a workshop led by Anthony Downs, Managing Director at Placewell Advisory Ltd, which explored a future vision for Hertfordshire and what will be needed to achieve it. The session considered the opportunities ahead and some of the challenges facing businesses across the county. Anthony was joined by speakers including Yuvan Deena, Partner at Menzies LLP; Councillor Richard Henry, Leader of Stevenage Borough Council; Joolz Joseph, HBS External Engagement Lead at the University of Hertfordshire; and Amanda Jansen, Head of Philanthropy at Hertfordshire Community Foundation. Bringing perspectives from business, local government, education and the charity sector, the speakers encouraged attendees to consider not only how Hertfordshire might develop, but the role different organisations can play in shaping that future. Ellie Roe, Events Manager at Hertfordshire Chamber, said: “Hertfordshire Horizons brings together business leaders and the organisations helping shape the future of our county. By creating a space for different voices, we can have meaningful conversations about the opportunities and challenges ahead, and what Hertfordshire needs to continue to be a great place to live, work and do business.” Patrons in attendance included University of Hertfordshire, Austin’s Family Funeral Directors, Tate Recruitment, Menzies LLP, Sika UK, Pearldrop Ltd and Hertfordshire Community Foundation.

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Herts professionals learn how to turn contacts into contracts Making a new contact is one thing. Turning that conversation into a business opportunity is another. This was the focus of an exclusive networking breakfast, bringing members together to learn, connect and share ideas. Held at the Chamber’s offices, the Silver Members’ Breakfast gave attendees the chance to strengthen existing relationships, build valuable new connections and pick up practical advice on getting more from networking. The event featured a talk from Janet Efere, Founder of Adaptive Sales Group, on how businesses can use networking to fill their sales pipeline. She explored the importance of following up with connections made at events and how those initial conversations can be developed into potential opportunities, sharing practical strategies attendees could take back to their own business. The session clearly struck a chord with those in the room. One attendee described Janet as a “great guest speaker, sharing golden nuggets instead of selling something”. Isobelle Foley, Membership Account Manager, said: “Everyone there contributed to such a welcoming atmosphere and it was fantastic to see so many members connecting and sharing ideas. “Events like this are important, not just for the practical lessons and advice that attendees can bring back to their businesses, but also for the valuable connections and relationships that can be forged.” Chamber Patron, Menzies LLP, was also in attendance and supported the Chamber with the event.

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Networking takes aim Some of the best business conversations happen when people step away from their desks. Bringing professionals together in a new environment, with a shared activity at its heart, can spark new ideas, strengthen existing relationships and create valuable opportunities for collaboration. That’s exactly what happened at the Chamber’s annual Diamond Members’ Shooting Day, held at Holland & Holland Shooting Ground, Northwood. Sponsored by Taylor Walton LLP, the exclusive event brought members together for an afternoon of networking, expert insights and friendly competition. Members were welcomed by Holland & Holland’s General Manager Paul Shanahan, who introduced the venue and its renowned shooting facilities. Attendees also heard from Alec Colson, Head of Employment Law at Taylor Walton, who shared legal insights before everyone headed out to the shooting grounds. With the formalities complete, the afternoon turned to clay shooting. A little friendly rivalry added to the occasion, with George Tsafandakis, Senior Business Development Manager at the University of Hertfordshire, taking first place and Lewis Johnstone, Offshore Wellbeing Instructor at Champneys Health Resorts, close behind in second place. The event was warmly received by attendees, with Sarah Thompson, Defence Relationship Manager at East Anglia Reserve Forces and Cadets Association, saying: “Such a great first event; really enjoyed myself and everyone was lovely as always.” Ellie Roe, Events Manager at the Chamber, said: “Networking is at the heart of what we do and events like this show that some of the strongest business relationships are built when people step outside their usual working environment. It’s brilliant to see members making new connections while enjoying a unique experience.” Patrons in attendance included Austins Funeral Services, Ashbourne Insurance, Hertfordshire Community Foundation, Sika UK, UK Ministry of Defence, University of Hertfordshire and Pearldrop Video Production.

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Hertfordshire professionals drive new connections Business connections were in the driving seat as professionals from across Hertfordshire came together for a networking breakfast with a difference.

More than 40 guests attended Hertfordshire Chamber’s Meet the Neighbours event at the Porsche Centre, Hatfield, combining an opportunity to make new connections with a closer look at some impressive cars. Designed to connect businesses based in and around Hatfield, the breakfast brought together familiar faces and newcomers from across the business community. Guests heard from Graham Lane, Retail Sales Manager at Porsche Retail Group Ltd, who shared interesting insights into the company’s car and salary sacrifice schemes. One attendee said: “Attending a Herts Chamber of Commerce event is always a joy. From the friendly staff to the thrilling mix of delegates, it’s always incredibly useful and informative. The eclectic venues, the variety of contacts to make and the overall great vibe proves that the Hertfordshire Chamber of Commerce continue to be at the top of their game.” The morning had a community element too, with Jeremy Silverstone, Marketing Planning, Graphic Designer and Copywriter at Purple Marketing Communications, generously donating goods to a local food bank. Caroline Maher, Head of Events, said: “Meet the Neighbours is all about creating opportunities for businesses to connect with others in their area. It was fantastic to see so many people making new introductions, catching up with familiar faces and sharing ideas. A huge thank you to Porsche Hatfield for hosting us and helping us bring a slightly different spin to the traditional networking breakfast.” Patrons in attendance included Longmores Solicitors and Hertfordshire Community Foundation.

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Advertising Feature

Investing in People, Capacity and Confidence for the Future Alongside this, we continue to invest heavily in our future. Over recent years, we have embarked on an ambitious programme of development designed to strengthen our services and expand our capacity. Demand for specialist support continues to grow, particularly for individuals with rare and complex medical needs and those requiring highly personalised behavioural support. Meeting that demand requires more than good intentions. It requires modern facilities, specialist equipment, skilled professionals and a long-term commitment to innovation.

Jill Rankin, Chief Executive

As organisations across Hertfordshire look ahead to the next phase of growth, many are navigating a landscape shaped by economic pressures, workforce challenges and changing public policy.

Investment in infrastructure remains a key priority for us. By developing facilities that are specifically designed around the needs of the people we support, we can create safer, more effective and more dignified environments. Whether through upgraded residential accommodation, enhanced learning spaces, improved clinical facilities or specialist resources, every investment is focused on improving quality of life and helping individuals reach their full potential.

For those of us working in education, care and health, there is an added responsibility: ensuring that some of the most vulnerable people in our communities continue to receive the support they need, while building sustainable services for the future.

This commitment is also important from an economic perspective. As business leaders know, investing during periods of uncertainty is not always easy. Yet organisations that continue to build capacity, improve capability and prepare for future demand place themselves in a stronger position for long-term resilience and sustainability.

At St Elizabeth’s, that responsibility is at the heart of everything we do.

The same principle applies across Hertfordshire’s wider business community.

The publication of the Government’s SEND reform proposals has generated significant discussion across our sector. Like many providers, we welcome the focus on improving outcomes for children and young people with additional needs. Families deserve clarity, consistency and confidence in the support available to them, and the system must be equipped to respond to rising levels of demand.

Our county benefits from a strong and diverse economy, underpinned by businesses of all sizes operating across a wide range of sectors. From advanced manufacturing and life sciences to professional services, technology and retail, Hertfordshire has consistently demonstrated its ability to innovate, adapt and grow. That success relies not only on commercial enterprise but also on strong social infrastructure, including education, health and care services that enable individuals, families and communities to thrive.

As the national conversation continues, it is important that the needs of those requiring highly specialist support remain firmly in focus. Many of the children, young people and adults supported by St Elizabeth’s have profound and multiple learning disabilities, autism, complex medical conditions and behaviours that require specialist expertise. For these individuals and their families, access to the right provision can be life changing. At St Elizabeth’s, we remain committed to being part of the solution. We believe specialist education, care and support services have a vital role to play within any future SEND system. Our focus is on delivering high-quality, person-centred support while continuing to adapt and evolve to meet changing needs. We are pleased to work closely with Hertfordshire County Council as we respond to these challenges. Strong collaboration between specialist providers and local authorities is essential if we are to meet increasing demand while maintaining quality, choice and positive outcomes. We value the constructive relationship we have developed with the Council and our shared commitment to ensuring people with complex needs across the county receive the support they need to thrive.

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As one of the largest employers in Hertfordshire, with a workforce of around 700 people, St Elizabeth’s is proud to play its part in that local economy. Our employees include teachers, care professionals, therapists, nurses, facilities teams, administrators, fundraising specialists and many others. Together, they bring a remarkable breadth of expertise and dedication to the organisation. Like many employers, attracting and retaining talented people remains one of our most important priorities. The labour market continues to evolve, and today’s workforce increasingly seeks purpose alongside career progression and professional development. We see firsthand the value of creating opportunities for individuals to build meaningful careers while making a positive impact on society. For employers across every sector, investing in people is just as important as investing in buildings or technology. Training, wellbeing, leadership development and clear career pathways are essential to building engaged, motivated and productive teams. Organisations that prioritise their

people are more likely to succeed in an increasingly competitive environment. Partnerships also matter more than ever. The challenges facing businesses, public services and the voluntary sector are often interconnected. Skills shortages, workforce development, infrastructure planning, social mobility and community wellbeing cannot be addressed in isolation. Progress is achieved when organisations work together, share expertise and build relationships based on trust and shared goals. This is one reason why organisations such as the Hertfordshire Chamber of Commerce play such an important role. They bring together leaders from different sectors, create opportunities for collaboration and help strengthen the county’s collective voice. These connections enable businesses and organisations to learn from one another, identify new opportunities and contribute to the continued success of Hertfordshire. This is why we are delighted to have recently joined the Chamber. Demand for specialist services will continue to evolve, and policy reforms will undoubtedly bring further change. However, our direction is clear. St Elizabeth’s will continue to invest in outstanding facilities, expand our capacity to support people with rare and complex needs, and provide opportunities for the talented workforce that makes our organisation what it is. Most importantly, we will continue to advocate for the people and families we serve every day. In a rapidly changing world, the need for specialist expertise, compassionate support and long-term investment has never been greater. By working together across sectors, we can help ensure that Hertfordshire remains not only a great place to do business, but also a place where everyone has the opportunity to live, learn and thrive.

Much Hadham, Herts

Corporate Volunteering Do you have a CSR (Corporate & Social Responsibility) programme?

Previous volunteers include GSK, Tesco, Costco and more!

SUPPORT US WITH: Painting and decorating Pruning, cutting and trimming of plants, bushes and trees General garden maintenance Small repairs Maintain habitats for local wildlife

Escape your office, spend a day in the countryside AND support a local charity! Bespoke packages available - get in touch today jo.emes@stelizabeths.org.uk www.stelizabeths.org.uk

St Elizabeth's Centre is a company limited by guarantee registered in England and Wales (No. 11087989). Registered Charity No: 1176777

How Google is helping build a hyperlocal future in Hertfordshire Michael Blake, from Chamber Patron Google, explains how the global technology leader is making a meaningful, grassroots impact in the community it now calls home 34 Inspire 76

Say Google and many of us will picture the world-leading tech giant.

businesses and bring them together to upgrade the area. Very early on we wanted to be a close working partner.”

In Hertfordshire, Google is steadily becoming a familiar neighbour – one with deep insight and a real determination to make a positive impact locally.

Michael says the Chamber has helped to give a clear picture of local business needs and helped foster links with local organisations that might otherwise feel the tech giant is “too big” for them.

In 2025 Google opened its first UK data centre north of central London in Waltham Cross – part of a twoyear, £5 billion investment to help the UK develop its AI economy and support thousands of jobs.

“The Chamber is closely aligned with our goals of increasing local jobs, strengthening the economy and supporting business growth,” he added.

But the ambition is to also have a lasting impact beyond the building itself, with a clear commitment to be more than a piece of infrastructure and a catalyst for local growth and community opportunity.

“When we need to connect with organisations doing community work, the Chamber consistently helps open the right doors and puts us in touch with the people who can help.

Michael Blake, EMEA (Europe, Middle East and Africa) Regional Community Development Lead at Google Data Centres, says Google’s mission is to ensure that wherever it operates, the local community benefits directly.

“There are amazing things happening in the county and it’s important other people know that. The Chamber has supported us in doing that and to get those messages out – but also in connecting me with others when we want to say, ‘let’s collaborate, let’s do this together’. Let’s share great work and learn from each other.”

Its key motivators are workforce development and education, expanding access to opportunities for people from all corners of the community and accelerating the local economy. “We want to be a positive lever for the community,” he explained. “It’s about showing up, rolling up our sleeves and being here for the long-term. “Wherever Google builds a data centre, we will have a dedicated community investment budget to invest and support the local area.” While Google has only operated in Hertfordshire for a couple of years, it is already creating a strong presence locally, working with a host of groups and organisations. Those include family support charity CHEXS, where it is delivering AI and skills support programmes for local young people and families. It is also supporting schemes aimed at helping young people improve their mental health by getting out into nature. Plus, the CHEXS Computer Science Workshops are a bespoke educational programme launched in autumn 2025 developed in partnership with the Royal Institution (Ri) and funded by Google. Michael’s team recently celebrated the launch of the Emerging Tech Incubator in partnership with Broxbourne Enterprise Centres to offer direct, hands-on access to advanced AI, machine learning and emerging technology tools. And that’s just the start. “It’s about creating a ‘spark’,” said Michael. “Whether it is teaching a child about internet safety or helping a local business integrate AI into their operations, the goal is to create pathways for the future. By embedding ourselves into the local community, the benefits are felt by the people who live and work there every day.” As a Patron of Hertfordshire Chamber of Commerce, Google has found a vital partner, enabling it to put down roots and understand what makes the local business landscape ‘tick’. “We’ve been a Patron for more than two years,” said Michael. “We were a member before the site was operational. We see Chambers of Commerce as key partners – we understand the value of an organisation that is membership-based, that is looking to support local

For the Hertfordshire data centre and its wider community connections, things are just getting started. Ripples it is creating with the community today have the potential to turn into large, transformative waves. “For me it’s about being able to change lives for the better,” added Michael. “A small digital session delivered to a sevenyear-old today could be that spark that leads them to become a future AI scientist. That’s the reality of this work, creating moments that genuinely shift someone’s path. “That’s what long -term, hands-on community investment makes possible – showing up, staying involved and doing it properly. “What excites me most is knowing we’ll be able to follow those journeys over time. In eight or nine years, we’ll see where those early sparks have led.”

There are amazing things happening in the county and it’s important other people know that. The Chamber has supported us in doing that and to get those messages out – but also in connecting me with others when we want to say, ‘let’s collaborate, let’s do this together’. Let’s share great work and learn from each other. Inspire 76 35

Commercial property insights event brings together Herts and Beds advisors Commercial property owners and investors from across Hertfordshire, Bedfordshire and the South East were invited to attend a specialist panel discussion exploring the legal, tax, financial and surveying considerations that are shaping today’s commercial property market. Hosted by Taylor Walton Solicitors, Commercial Property Insights: Practical Strategies for Owners and Investors took place at The Grove, Watford and brought together experts from the legal, financial planning, tax and surveying professions to provide practical guidance for those responsible for managing, investing in and growing commercial property portfolios. Speakers included: • James Khakpour-Smith, Partner in Commercial Property at Taylor Walton Solicitors • Joe Fisher, Financial Planning Manager at Lumin Wealth Management • Andrew Constable, Corporate and Business Tax Director at Mercer and Hole • Tim Howlings, Principal at Brasier Freeth

The panel discussed the opportunities and challenges facing commercial property owners and investors and examined the practical steps that can be taken to protect, enhance and maximise the value of commercial property assets. The event was designed to be highly interactive, with audience members invited to put their questions directly to the panel during a dedicated Q&A session. The morning also provided opportunities for networking with fellow commercial property owners, investors and professional advisers. James Khakpour-Smith, Partner at Taylor Walton Solicitors, said: “Commercial property owners and investors are operating in an increasingly complex environment where legal, tax, financial and strategic considerations are all closely intertwined. Bringing together a panel of specialists from across these disciplines allows us to offer practical insights that can help attendees make better informed decisions about their existing property portfolios and help them identify future opportunities to maximise value.” Taylor Walton Solicitors supported St Albans based charity Youth Talk through the event, with £50 from every ticket sold donated them.

A small change with a big impact A comfortable chair, a friendly welcome and a little understanding may not sound like major changes, but for breastfeeding families they can make the difference between feeling able to visit a business or staying away altogether. Hertfordshire County Council is encouraging more businesses and organisations to join its Breastfeeding Friendly Scheme, helping to create places where parents can feel confident feeding their babies while out and about. The need for that reassurance is clear. While 85 per cent of adults say that they are not bothered by seeing a woman breastfeeding, 63 per cent of breastfeeding women report experiencing unsupportive comments or behaviour while feeding their baby in public. Half of new mothers also report that they did not attempt to breastfeed in public during the first few weeks of their baby’s life. For businesses, becoming breastfeeding friendly can be surprisingly straightforward. Those

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joining the scheme are asked to ensure staff provide a welcoming and helpful attitude, offer a clean space with comfortable seating and, where possible, provide a little privacy. Businesses are also given a poster, a certificate and a window sticker to make it clear to families that they are welcome. Training resources and a staff policy are available to help teams understand breastfeeding laws and how best to support customers. There are business benefits that can be gained from this too, from attracting new customers and encouraging repeat visits to demonstrating a commitment to the local community. The scheme is open to a wide range of businesses and organisations, including those running activities such as yoga. For more information, visit: Hertfordshire Breastfeeding Friendly scheme Hertfordshire County Council. https://shorturl.at/dJNuq

AI has changed the value of credibility

Have you ever asked Google about your business. Strand MD Laura Pearce tells you why you should… For years, there’s been an obsession with getting to the top of Google. If you’re a marketing manager, you’re probably still receiving at least 10 unsolicited emails with this promise. So, while it’s an important question to ask, it’s not really the most important one anymore. So many searches don’t give you a list of links, they start with an answer. Have you asked Google whether your company is reputable, whether you should commission them or who the competitors are? Try it. There’s a good chance you’ll be presented with an AI-generated summary before you get the chance to visit a single website. And this should make every marketer pause. Google’s not just helping your prospects find information, it is helping them figure out how to interpret it. So now we need to be thinking if Google had to recommend your business, what evidence would it use? A smaller part of the story Your website used to be the primary source of information about your business. It’s where you controlled the narrative and explained who you are, what you do and why customers should choose you. But now it’s just one piece of the puzzle. I asked Google a simple question about Strand, ‘Is Strand a reputable company?’ and the response wasn’t limited to what was written on the website. Google pulled together information about when the business was established, Companies House data, where the company is based, industry recognition, online reputation and details about our leadership.

So, I decided to follow up with another question, ‘Should I hire them?’ And, again, Google didn’t disappoint or just point us to the homepage. It produced a sharp summary of Strand, who we’d be best suited to work for, where our strengths lie and the circumstances where another agency might be a better fit. Whether we agree with every word isn’t really the point; it’s that Google has assembled enough information from multiple sources to build a coherent picture of our business. Your reputation AI summaries aren’t created from a single source; they’re built with a combination of information Google considers relevant and trustworthy. This could absolutely include your website, but it also draws on award wins, reviews, industry associations, press coverage, LinkedIn profiles, business listings, case studies and other publicly available information. Google’s stopped caring as much about what you say about yourself and more about what the wider internet says about you. Something us comms folk have been arguing for years. Your reputation isn’t built solely on your own marketing; it needs additional voices to support it. AI has made this principle far more visible. Hello to third-party endorsement For years, we’ve been encouraging clients to pursue media coverage, enter awards, build thought leadership, collect reviews and take up speaking opportunities at key events. These have always helped build credibility

but now they’re helping with AI too. The effort and consistency we put in to get that awesome customer review, that piece of coverage, the award win, the speaking op are collectively the body of evidence that helps search engines understand who you are, what you specialise in and whether you’re a good recommendation. Independent evidence for AI searches is necessary. Go and have a look If I were you, I’d be itching to go and have a look at what Google’s showing your prospects or stakeholders. So, go and try some questions… ‘Is [insert company name] a reputable business?’, ‘Should I hire [insert company name?’, ‘What does [insert company name] specialise in?’ And then assess those responses, what’s missing, where did Google get the info from. If the summaries you’re given don’t reflect the business, then it’s not a search issue, it’s a comms issue. Staying ahead Public relations and third-party endorsement are vital to creating your credible digital footprint. Your reputation must extend beyond the channels you own and reinforce what you want to be known for through consistent messages, independent endorsements, customers advocating for your business and trusted sources. Google is looking for evidence to answer those search questions, so every marketing manager needs to be asking, ‘If Google had to recommend our business, what evidence would it use?’

Share your story in the next issue of inspire! Do you have exciting news to share with the Hertfordshire business community? Whether it’s a new product launch, a recent award, a company milestone or a community initiative, we want to hear from you. We’d love to include your stories in the next issue of Inspire. It’s a great opportunity to spotlight your achievements, raise your profile and connect with fellow Chamber members. Submit your news item today and let’s celebrate your success together. Deadline for submissions: 7 October for the November Issue Email your news to: editorial@hertschamber.com Advertising opportunities contact: Karen Hall karen@benhampublishing.com Mobile 07801 788880

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Weak business investment hits growth outlook The latest British Chambers of Commerce (BCC) Economic Forecast suggests the outlook for the UK will remain uncertain

While the economy was more resilient in Q2 than expected, higher energy and business costs are likely to keep growth weak this year and next. GDP is anticipated to grow by 1 per cent in 2026, which is only marginally better than the BCC’s previous forecast (0.9 per cent in the Q2 forecast). Despite severe global challenges, in particular higher oil prices, the UK economy was more resilient than expected in the first six months of this year. Within uncertainty about the course of conflict in the Middle East, GDP is expected to remain at 1 per cent in 2027. Growth is forecast to pick up to 1.3 per cent in 2028. GDP is boosted by private consumption for the forecast period, with investment making up a diminishing contribution and net trade contributing negatively due to the export deficit. The economy continues to be weighted towards services industries, with growth in that sector 1.5 per cent this year. In contrast, construction is expected to contract by 1.3 per cent in 2026. Meanwhile, the forecast suggests manufacturing will perform better than expected this year overall, with grow of 1 per cent (0.8 per cent in the previous forecast).

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Vicky Pryce, Chair of the BCC Economic Advisory Council, said: “The strong start to 2026 will soon be well into rear view mirror as the UK economy continues in the slow lane. “A mix of stubborn inflation, struggling exports and elevated unemployment are creating an everchallenging environment for businesses, particularly SMEs. “The BCC’s forecast echoes similar assessments by the Bank of England and IMF who have recognised some resilience amid global headwinds. However, resilience alone will not turbocharge growth and give businesses the tools they need to power the economy.”

Business investment will continue to struggle With firms facing high domestic cost pressures, the BCC is forecasting business investment to contract by 0.2 per cent in 2026, before recovering to growth of 0.4 per cent in 2027. The figure for this year is an upgrade on the previous estimate (-2.2 per cent in the Q2 forecast), reflecting stronger ONS data in Q2.

However, BCC surveys show SME sentiment has fallen to its lowest level since the pandemic, suggesting the forecast improvement is down to the volume of investment by larger firms.

Inflation pressures to remain stubborn CPI inflation is expected to say above target until the end of the forecast period. After easing in spring and early summer this year, inflation is expected to peak at 3.6 per cent in Q4 this year (compared with 3.8 per cent in the previous forecast). Higher household energy costs because of the conflict in the Middle East continue to be the main drivers. There is also a risk from higher food prices in the wake of this summer’s drought in parts of the UK. The forecast suggests the interest base rate will stay at 3.75 per cent over the next two years, as the Bank of England looks to see inflation easing gradually without causing a wage price spiral. However, the combined possible impact of food inflation, high energy prices and the Middle East conflict, could lead to an interest rate rise.

Unemployment to rise next year While the labour market has proved more resilient than expected in recent months, unemployment is still expected to end 2026 at 5.0 per cent (a downgrade from 5.2 per cent in the previous forecast) and then reach 5.4 per cent in 2027. Youth unemployment remains a real cause for concern for the UK economy. It is expected to be 16.6 per cent by the end of the year (down from 16.9 per cent), before peaking at 17.6 per cent in 2027. Growth in average earnings is forecast to hold steady at 3.75 per cent in 2026 and 2027, as firms face squeezed margins.

Exports to struggle amid global uncertainty UK exports are expected to grow by just 0.4 per cent this year. While that is an upgrade on the previous BCC forecast (0.2 per cent), reflecting some easing of Middle East tensions, the absence of a lasting peace deal means trade will remain challenging. The forecast suggests exports will grow by 1.3 per cent in 2027 and 2.4 per cent in 2028. Imports are anticipated to grow by 1.9 per cent this year (compared with 1.4 per cent in the last forecast), easing to 1.7 per cent in 2027. Consequently, net-trade is expected to sit at -2.9 per cent of GDP this year, and –3 per cent in 2027.

David Bharier, Deputy Director Economics and Insights at the BCC, said: “Our latest forecast paints an uncertain outlook for the UK economy. Businesses have absorbed another major geopolitical shock and shown real resilience. “But growth remains subdued, and rests on consumption, not investment. Net trade is also a drag in every single year of the forecast. “Our sentiment data bears this out. Just 17 per cent of firms now say they are increasing investment, the lowest since the pandemic, citing labour costs and taxation as the main factors. A declining proportion of SME exporters are seeing increased overseas sales. “This is the result of a decade of rising costs. Our modelling shows domestic, policy-driven business cost base has risen by more than 70 per cent since 2016 for a typical SME, even before Brexit trade friction and global shocks are factored in. “AI and exports could hand the UK a major double gain, but the general cost burden holding back SMEs also needs to be addressed. “The central task of the next Budget is to enable firms to invest, innovate and trade. every measure needs to pass a growth delivery test. Does it visibly increase investment, exports, hiring or expansion? Until it does, don’t expect this pattern to break.”

Just 17 per cent of firms now say they are increasing investment, the lowest since the pandemic, citing labour costs and taxation as the main factors. A declining proportion of SME exporters are seeing increased overseas sales. This is the result of a decade of rising costs.

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voco Letchworth Hall: meet, stay and celebrate in style

Venues

Looking for a distinctive Hertfordshire hotel where business, leisure and special occasions come together effortlessly? Welcome to voco Letchworth Hall, an AA Four-Star hotel combining historic character, contemporary comfort and warm, personal hospitality.

After a busy day, guests can unwind in one of the hotel’s 88 comfortable bedrooms, designed to provide a calm and restful stay. The welcoming atmosphere continues at Lyttons Restaurant & Bar, where residents, delegates and local visitors can meet for drinks, enjoy a relaxed meal or catch up with colleagues in stylish surroundings. Planning something special? voco Letchworth Hall offers an impressive setting for weddings, celebrations and private events. Its charming architecture, picturesque’ grounds and versatile function spaces create a memorable backdrop for every occasion. From intimate gatherings to larger celebrations, the hotel’s dedicated team works closely with hosts to bring each event to life. A major advantage is the Nuffield Health Centre on site, giving guests access to additional fitness and leisure facilities during their visit. Whether fitting in a workout before breakfast, taking a swim after a meeting or simply making time to relax, it adds another reason to choose voco Letchworth Hall.

Set within attractive grounds in Letchworth Garden City, this characterful country house hotel makes an instant impression. Behind its historic exterior, guests will discover stylish interiors, comfortable bedrooms, inviting social spaces and everything needed for a productive meeting, relaxing break or memorable celebration. For business travellers and local organisations, voco Letchworth Hall is a smart choice. With six flexible meeting rooms, the hotel can accommodate everything from private interviews and board meetings to training sessions, conferences and corporate events. Convenient transport links, complimentary parking and EV charging make arriving simple, while the experienced hotel team is on hand to help every event run smoothly.

The hotel’s location also makes it ideal for short breaks and local escapes. Guests can enjoy the charm of Letchworth Garden City, explore the wider Hertfordshire area or simply slow down and enjoy the comfort of the hotel. It offers the relaxed feel of a country retreat without losing the convenience required by modern travellers. What truly sets voco Letchworth Hall apart is its versatility. It is a place to meet clients, motivate teams, celebrate milestones, enjoy good food and recharge in comfort – all under one roof. For Chamber members seeking a trusted local venue, a welcoming base for visiting colleagues or an impressive setting for their next event, voco Letchworth Hall delivers heritage, hospitality and modern convenience in equal measure. Meet. Stay. Celebrate. Discover voco Letchworth Hall.

MEET. STAY. CELEBRATE. A characterful Hertfordshire hotel for business,dining, celbrations and relaxing escapes. 88 Bedrooms Six meeting rooms Lyttons Restaurant & Bar Weddings and events Free parking and EV charging NUFFIELD HEALTH CENTRE ON SITE

HERTFORDSHIRE HERITAGE, REIMAGINED A 1620s manor house set in eight acres of grounds. Historic character. Modern comfort. Warm voco hospitality. DISCOVER MORE

01462 683747 fo@lhhotel.co.uk Letchworth Garden City SG6 3NP

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Ware Priory Ware Priory is one of the premier conference, events and wedding venues in Hertfordshire and is where the past and present unite. If you are looking for a venue steeped in atmosphere with period architecture dating back to medieval times or a modern and spacious venue with all the latest hi-tech facilities, then Ware Priory is for you. Set in seven acres of picturesque riverside gardens, it is the perfect meeting place.

Christmas at Ware Priory We are pleased to announce that our 2026 Christmas Parties at Ware Priory are on sale now! Choose from a shared Classic Christmas Party with three-course meal, a shared Festive Buffet Party or book your own private party. Our Classic Festive Christmas Party Night – £67.50 per person, includes welcome drinks on arrival, a top quality three-course meal, and evening entertainment provided by Mr H Entertainment. They are currently available on Friday 4th, Saturday 5th, Saturday 12th, Friday 18th and Saturday 19th December 2026. Our Festive Buffet Christmas Party Night – £45pp and includes welcome drinks on arrival, a very festive buffet, and evening entertainment provided by Mr H Entertainment.

They are also currently available on Friday 4th, Saturday 5th, Saturday 12th, Friday 18th and Saturday 19th December 2026. We are also offering private Christmas parties – please contact us to discuss your requirements. Tel: 01920 460316 Email: events@warepriory.co.uk We look forward to welcoming you soon!

Please scan for tickets

Christmas Party Nights 2026

FRIDAY 4

SATURDAY 5 TH FRIDAY 11 TH SOLD OUT, SATURDAY 12 TH FRIDAY 18 TH SATURDAY 19 TH DECEMBER CHOOSE YOUR PARTY PACKAGE

CLASSIC CHRISTMAS PARTY - 3-COURSE MEAL £67.50 PER PERSON FESTIVE BUFFET PARTY - BUFFET £45 PER PERSON BOTH TICKET OPTIONS INCLUDE THE FULL PARTY EXPERIENCE - SIMPLY CHOOSE YOUR PREFERRED DINING OPTION.

YOUR PARTY INCLUDES

• YOUR CHOSEN 3-COURSE MEAL OR BUFFET CATERED BY MAGPIE CATERING • RESERVED TABLE FOR YOUR PARTY IN ONE OF OUR BEAUTIFULLY DECORATED SUITES • WELCOME DRINKS ON ARRIVAL • DJ ENTERTAINMENT & INTERACTIVE QUIZ HOSTED BY MR H ENTERTAINMENT • CHRISTMAS DECOR & TABLE CRACKERS • A FULLY STAFFED PRIVATE BAR • PARTY UNTIL MIDNIGHT

www.ticketsource.com/ware-priory/ware-priory-shared-christmas-party/e-evekov www.ticketsource.com/ware-priory/e-evekov

If you are looking for a venue steeped in atmosp here with period architecture dating back to medieval times or a modern and spacious venue with all the latest hi-tech facilities, then Ware Priory is for you.

Venues

SHARED PARTIES TH

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Leading without losing what matters

Founder and CEO of Bamboo Connect Juney Mistiki talks about growing an international business, staying close with your team and why good leadership starts with doing the right thing Stay grounded, keep growing and give people the opportunity to thrive. It is a leadership philosophy that has helped Juney Mistiki take Bamboo from a five-person business to an international operation supporting customers across Europe. Bamboo Connect was founded in 2009 with a simple belief that there was a better way to support customers throughout the device lifecycle. Today, the business works with insurers, mobile operators and financial institutions internationally. “We’re at a really exciting stage in Bamboo’s growth,” says Juney. “We’re taking on new clients, while some of our longstanding partners are handing more of their portfolios over to us. That is creating opportunities for us to expand our operations across Europe. We’re also continuing to invest in our technology. Our Optima and Opus platforms are evolving all the time and we’re looking at how AI can help us gain better operational insight and give our clients greater visibility across the device claims lifecycle.” But for Juney, growth has never been about leaving behind what made the company successful to begin with. “My role is to make sure we continue to grow without losing what got us here in the first place: doing the right thing, looking after our people and delivering for our customers,” he says. “I’ve always believed if you get those things right, growth follows naturally.”

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That principle is reflected in Juney’s approach to leadership. “I’d describe myself as hands-on and approachable. I like understanding what’s happening across the business and staying close to the people doing the work. I’ve never believed leadership is about sitting behind a desk. It’s about listening, supporting people and helping remove the barriers that stop them doing their best work.” Giving people the chance to grow with the business is another important part of that philosophy. “I’m also a big believer in giving people opportunities. Some of our senior leaders started their careers with us many years ago and seeing them grow into the leaders they are today is something I’m incredibly proud of.” As Bamboo continues to expand, however, Juney says that one challenge is ensuring that ambition does not come at the expense of customer focus, quality or the culture that underpins the business. “One of the biggest challenges is making sure we grow in the right way,” he says. “We’re ambitious, but we also want to hold on to the culture, customer focus and quality that got us here. We’re expanding into new locations and bringing some really talented people into the business. We’re supporting more clients, working across more locations and handling much higher claim volumes.” The wider industry is presenting a challenge too, but Juney is welcoming the changes. “Right to Repair, new ecodesign requirements and growing scrutiny of sustainability claims are all raising expectations around how devices are managed throughout their lifecycle,” Juney says. “I think that’s a positive development. As an industry, we need to be able to show that devices are repaired, refurbished, reused or recycled responsibly, with proper data security, clear chains of custody and reliable reporting behind those decisions.” Juney’s longer-term ambition is for Bamboo to build on their recognition. “I’d like us to build on the reputation we already have with our clients and become recognised more widely as an insurtech partner that can manage the entire device claims process. “We’re already known for the quality of our service. Our customer NPS is consistently above +70 and we’ve never lost a client since the business began, which is something I’m very proud of, but there’s a much bigger opportunity ahead of us.

“We want to bring together our technology, operational expertise and services so clients can manage the whole claims journey through one partner. That means greater visibility and control for them and, ultimately, a better experience for their customers.” But once again, growth comes with a caveat. “The important thing is that, as we grow, we don’t lose what has made Bamboo successful. We need to keep delivering the same quality and personal service, while continuing to manage devices in a responsible and sustainable way.” That focus on relationships extends beyond Bamboo itself. The business joined Hertfordshire Chamber in 2021 and became a Patron member in 2025. “As a business headquartered in Waltham Abbey with genuine international reach, we wanted to retain our strong connection to our home county alongside our European footprint. The Chamber has helped us raise our local profile, build valuable relationships and become more closely involved in the Hertfordshire business community.” The Chamber has recognised the business, naming Bamboo as Most Inspiring Business of the Year in 2025. Juney also credits the Chamber’s support for the Bamboo Foundation. “This was established to support charities helping women in need. It has given us a valuable local network and a platform through which we can contribute to the community,” says Juney. And Juney is not short of advice for new members. “Get involved and make the most of what the Chamber offers. Attend the events, speak to people and take the time to build relationships across the local business community. “Be curious, support other businesses and don’t be afraid to give something before expecting something in return. Some of our best partnerships have come from simply being present, staying consistent and getting to know good people.” It is an ideology that also echoes one of the best pieces of leadership advice that Juney has received: “Don’t make decisions in the heat of the moment. Stay calm, take time to understand the situation and focus on doing what you believe is right. You won’t always get every decision right, but if you act with integrity and remain consistent in how you treat people, you’ll generally find the right way forward. That approach has stayed with me throughout my career and continues to shape how I lead the business today.”

Legal Property Experts in association with Penman Sedgwick, part of the EMW Family

The Ban on Upwards-Only Rent Reviews: What Landlords and Tenants Need to Know By Soma Fattah - Senior Associate Upwards-only rent reviews have long been a familiar feature of commercial leases. For landlords, they provide certainty that rental income will not fall during the term.

The detailed scope of the ban, including how it may affect renewals, variations and other lease arrangements, will need careful review once the secondary legislation is published.

For tenants, they can mean rent continues to rise, or at least stays the same, even when market conditions have weakened. The new ban marks a significant change in how commercial rents will be negotiated in England and Wales.

This is likely to be a major shift in how commercial leases are negotiated.

What is an upwards-only rent review? Many commercial leases review the rent every few years. An “upwards-only” clause means the rent can increase or stay the same, but cannot fall — even if similar premises would now rent for less. This gives landlords greater income certainty but can leave tenants paying above-market rent when the rental market weakens.

What has changed? The ban on upwards-only rent reviews has now passed into law under the English Devolution and Community Empowerment Act 2026, which received Royal Assent on 29 April 2026. This means the ban is no longer just a proposal. However, it is not yet in force. Further secondary legislation is still needed to bring the relevant provisions into effect, which is currently expected in 2027. The new rules are expected to apply to certain new commercial leases in England and Wales. The aim is to create a fairer system in which rents can reflect changing market conditions, rather than only staying the same or increasing.

Why does it matter?

Landlords may need to rethink how they protect rental income and property values. Tenants may have more room to negotiate rent review provisions that move both up and down, depending on the market at the relevant review date. The change may also affect lease renewals, re-gears and variations. Care will be needed where parties are changing an existing lease or entering into a renewal, particularly if the new rules apply to arrangements treated as new leases. Rent reviews can have a substantial financial impact over the life of a lease. A modest increase may become a significant additional cost when paid over several years, particularly once business rates, service charges and other property expenses are taken into account. Equally, rental income is central to a landlord’s valuation and funding arrangements. The change is therefore more than a technical adjustment to lease wording: it could influence affordability for tenants, investment decisions for landlords and the terms on which lenders finance commercial property.

Practical points for landlords Landlords should not assume that standard rent review wording will continue to work in the same way.

With upwards-only reviews due to be banned, landlords may look more closely at other ways of managing risk, such as fixed increases, index-linked reviews, open market reviews without an upwards-only floor, shorter lease terms or different rent structures. They should also consider how the change could affect valuation, lending and investment assumptions, especially where projected rental growth has been based on upwards-only reviews.

Practical points for tenants Tenants should watch this area closely when negotiating new leases or renewals. Once the ban is in force, tenants may be able to resist wording that prevents rent from falling at review. This could be particularly important for businesses in sectors where market conditions are uncertain or rents have moved significantly since the lease was granted. Tenants should still take advice on the full rent review mechanism. Even without upwards-only wording, the assumptions made, comparable properties used and valuation process can all significantly affect the outcome.

Key takeaway The ban does not mean commercial rents will automatically fall, and it does not remove the need for careful lease negotiation. However, it will change the starting point. Landlords and tenants should review their approach to rent review clauses now, rather than waiting until the rules are brought into force. The safest position is to ensure any new lease, renewal or variation is drafted with the change firmly in mind.

e: penmansedgwick@emwlaw.com t: 01923 225212 www.penmansedgwick.com

5 George Street, Watford, Herts WD18 0SQ Inspire 76 43

Hertfordshire leads the conversation on the future of screen investment

As one of the UK’s most successful and established screen industry clusters, Hertfordshire continues to play a leading role in shaping the future of film and television production Through its partnership with the UK Screen Investment Programme (UKSIP), the Hertfordshire Growth Board is helping to drive investment, collaboration and long-term growth across the sector. UKSIP is a national programme that brings together industry leaders, investors, local authorities and government to explore opportunities in studio infrastructure, inward investment, skills development, innovation and sustainability. 44 Inspire 76

The UK screen industry contributes more than £17.4 billion to the economy and supports around 300,000 jobs, with its influence extending beyond film and television into gaming, immersive technology, music, esports and tourism. Home to world-renowned studios including Warner Bros. Studios Leavesden, Elstree Studios, Sky Studios Elstree with Elstree Immersive Experience and Fairbanks Studio in the pipeline, the county sits at the heart of this success story. Rooted in Hertfordshire but national in ambition, UKSIP connects major production hubs and emerging screen clusters across the UK, creating opportunities for investment and growth while helping to ensure the UK remains a globally competitive destination for screen production. The programme’s year-round activity comes together at the UK Screen Investment Summit, its flagship annual event, bringing together senior decision-makers from across the industry to share

insight, forge new partnerships and explore the future of the sector. This year’s Summit will take place on Thursday 19 November at BAFTA, 195 Piccadilly. Jeremy Newmark, Senior Vice Chair of Hertfordshire Growth Board and Leader of Hertsmere Borough Council, said: “Hertfordshire is one of the UK’s leading screen sector destinations, home to world-class studios, a highly skilled

workforce and a thriving creative ecosystem. The sector already makes a significant contribution to our local economy, supporting jobs, investment and innovation, and we have a responsibility to help shape its future. Through the UK Screen Investment Programme, Hertfordshire Growth Board is bringing together industry, investors and public sector partners to drive collaboration, unlock new opportunities and ensure the UK remains a global leader in screen production.”

Join us at the UK Screen Investment Summit 2026

Scan the QR code to secure your place and be part of the conversation shaping the future of screen investment in Hertfordshire and across the UK. *Early bird tickets are available now, with public sector employees eligible for the early bird rate at any time.

Inspire 76 45

Hedline Sponsor

Where Hertfordshire business meets.

INSPIRING GROWTH BUILDING CONNECTION.

Business conference puts The Apprentice star in the spotlight From practical insights and expert advice to new connections and fresh ideas, a dynamic conference is set to bring the county’s business community together for a packed day of learning, networking and inspiration Taking place on Friday 13th November at The Fielder Centre in Hatfield. Hertfordshire Chamber’s Business Exchange 2026 will see around 150 business owners, senior leaders, entrepreneurs and professionals come together from across Hertfordshire. The event will feature two keynote speakers, including entrepreneur and BBC’s The Apprentice star Linda Plant, who will take centre stage in the afternoon with her keynote ‘Yes, you can’.

HEADLINE

KEYNOTE SPEAKER

LINDA PLANT AS SEEN ON

Linda’s career began at just 15, selling women’s clothes on market stalls in Yorkshire. She went on to open 14 retail outlets before launching knitwear brand Honeysuckle and becoming one of the first women to float a company on the London Stock Exchange.

Already Using AI. Now What? in which he will explore how organisations can embrace the opportunities created by the technology without creating unnecessary risk.

But Linda is just one part of the day. The Business Exchange has been designed to give attendees a full day of opportunities to learn, connect and do business, with six interactive breakout sessions, 15 exhibition stands, a Q&A session and networking opportunities throughout the event.

Whether attendees are looking to developWhether attendees are looking to develop their leadership skills, discover new technology, strengthen their ﬁnances, improve their people strategy or simply meet other businesses facing similar opportunities and challenges, the conference is designed to deliver practical ideas they can take back to their organisations.

Breakout sessions will explore issues and opportunities currently shaping the business landscape, including topics such as marketing, legal, human resources, innovation and technology, people and leadership, wellbeing and performance, finance and growth, and sustainability. Headline Sponsor Longmores Solicitors will also be delivering a breakout session. Longmores has provided trusted legal advice to commercial, property and private clients since 1819. Bringing together expertise from across the firm, Longmores advises on corporate and commercial matters, employment, disputes and property, as well as wills, trusts, inheritance planning and family law. The firm works collaboratively with clients to deliver practical advice and the best possible outcomes.

Since 2015, Linda has also become a familiar face to millions as one of Lord Sugar’s interviewers on The Apprentice, grilling final candidates and putting their business plans to the test.

Also delivering a breakout session will be Avrion, the Stevenage technology partner that helps businesses transform their operations, through CRM solutions and business automation. The session The Efficiency Advantage: How growing businesses remove friction and scale without adding complexity, will demonstrate how successful organisations simplify processes, connect systems and reduce manual work to improve productivity, customer experience and decision-making.

Her keynote at the Business Exchange will draw on the highs, lows and lessons of her career, exploring resilience, ambition

AI is a hot topic right now and Jamie Claret, founder of Autonomate, will be leading a session called Your People Are

Her career has since spanned fashion, property and digital ventures, while she has become a prominent advocate for women in business and a mentor to the next generation of entrepreneurs.

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and what it takes to succeed in business. It will provide an inspiring and entertaining highlight to an already packed conference programme.

Caroline Maher, Head of Events, said: “The Business Exchange is all about bringing Hertfordshire’s business community together to exchange ideas, hear different perspectives, make new connections and take something useful back to their organisations. “Attendees should expect thought-provoking conversations, practical takeaways and plenty of opportunities to build relationships that could lead to new partnerships, new customers and new possibilities. “We’re delighted to welcome Linda Plant as one of our headline speakers. Her remarkable business journey and straighttalking approach will bring a unique perspective to the day, alongside a programme designed to address some of the opportunities and challenges businesses are currently facing. “The event also offers valuable opportunities for businesses looking to raise their profile. Sponsorship and exhibition opportunities are available, providing organisations with the chance to showcase their expertise and connect directly with a highly engaged local business audience. “For everyone attending, it’s ultimately an opportunity to invest in your network, your knowledge and your business.”

THE FIELDER CENTRE

FRIDAY 13TH NOVEMBER 2026

HATFIELD BUSINESS PARK

9:00AM - 4:30PM

A DAY OF INSIGHT, CONNECTION AND OPPORTUNITY

Hear from inspiring keynote speakers and industry experts.

Designed for business professionals at every level and across every sector, this conference brings together diverse perspectives, fresh ideas and practical advice.

Attend interactive breakout sessions across key business topics. Build valuable connections, explore solutions and drive your business

You’ll leave with actionable insights you can put into practice in your own business.

CONFERENCE HIGHLIGHTS STRUCTURED NETWORKING

INCLUDE

TOPICS

MEMBER

MARKETING

FINANCE & GROWTH

HUMAN RESOURCES

INNOVATION & TECHNOLOGY

PEOPLE & LEADERSHIP

SUSTAINABILITY

TICKET

£165

£185

NON-MEMBER

WELLBEING & PERFORMANCE LEGAL

01707 502180

EXHIBITION STAND

Book Today PLACES ARE LIMITED

SPONSORSHIP OPPORTUNITIES AVAILABLE Increase brand visibility Generate quality leads Showcase your expertise Support & engage the business community

GET IN TOUCH bookings@hertschamber.com

INTERACTIVE BREAKOUT SESSIONS

NETWORKING OPPORTUNITIES

LUNCH REFRESHMENTS

+ VAT

Ticket Prices

TICKET

Q&A SESSION

KEYNOTE SPEAKERS

+ VAT

c.150

DELEGATES

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Welcome to our new members CDA Systems Ltd C B M Group Construction and building services – electrical, plumbing, gas, carpentry and general building.

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01707 519055

10 Tewin Court, Welwyn Garden City, AL7 1AU

www.cbmelectrical.com

A full-service digital agency that takes a practical, human approach to digital marketing and software. It helps businesses grow through eCommerce, B2B lead generation, custom software and integrations, booking systems, digital marketing and outsourced CMO services. t: 020 3780 0808 a: 42 Wilbury Way, Hitchin, Hertfordshire, SG4 0AP w: www.cda.co.uk

Platinum Member

Consider Culture A culture consultancy that helps organisations build strong, authentic workplace cultures. t: 07734 246004 a: Marlow International, Parkway, Marlow, SL7 2BZ w: www.considerculture.com

Notary Public St Albans Notary Public St Albans provides a range of services to ensure the authenticity and legality of documents. t: 01727 800303 a: 16 Jove Gardens, Smallford, Herts, AL4 0LP w: www.notarypublicstalbansjonathanfoy.com/contactus.html

Philip Pfeifer - EOS Worldwide Dedicated to guiding entrepreneurial leadership teams through business transformation using EOS®. t: 07908 792876 a: 32 Coleswood Road, Harpenden, AL5 1EQ w: https://implementer.eosworldwide. com/philip-pfeifer/

Safinity Supporting business owners, founders and senior leaders to think more clearly, make better decisions and lead with greater confidence, through executive coaching, index assessments and team development workshops. t: 07738 252635 a: 112 Aberdale Gardens, Potters Bar, Hertfordshire, EN6 2JG w: www.safinity.co.uk

The Hitchin Property Trust The Hitchin Property Trust is an independent landlord based in Hitchin with a mix of commercial and residential properties. t: 01462 435888 a: The Maltings, Bridge St, Hitchin, Herts, SG5 2DE w: www.hpti.co.uk

TOBS Food Safety TOBS Food Safety provides practical food safety consultancy, HACCP development, compliance support, training and audit preparation for UK food businesses. t: 07957 579687 a: 37 Spencer Avenue, Cheshunt, Herts, EN7 6RP w: www.tobsfoodsafety.co.uk

Weightmans LLP Weightmans LLP is a leading UK full-service law firm providing legal and advisory services to businesses, public sector organisations and individuals. t: 020 7822 7140 a: 100 Old Hall Street, Liverpool, L3 9QL w: www.weightmans.com

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Making every minute count Sometimes, all it takes is a few minutes to make a new business connection. That is the mantra behind a fast-paced breakfast series, which continues to prove that valuable conversations don’t have to take hours.

During his talk, Matthew said: “Technology should make life easier, not more complicated. The future of data isn’t about collecting more information; it’s about making the information you already have usable, connected and actionable.” One attendee, Louise Hampton, owner of Attend2Health, said: “Excellent event with an interesting speaker and lots of time to network with a range of people through the very clever system of swapping tables every 10 minutes. It was really enjoyable.” Patrons in attendance included Austins Funeral Services, Menzies LLP and Ashbourne Insurance Services Ltd. Ellie Roe, Events Manager at the Chamber, said: “The Rise, Shine, Connect series is all about helping members make the most of their precious time. The speed networking format creates a fantastic opportunity to meet a wide range of businesses in a single morning, helping to spark conversations and open the door to future collaboration.”

Hertfordshire Chamber’s popular speed-networking breakfast, Rise, Shine, Connect, brought together businesses from across the county for two sessions across the summer. Designed to help members maximise their networking opportunities before the working day begins, the sessions provide a structured, yet informal, way to meet new contacts and build relationships. The first took place at Watford Football Club, and with views overlooking the pitch and a room full of engaged professionals, there was plenty of energy to go around. Following breakfast in the Sir Elton John Suite, the morning began on a high note and continued to gather momentum as attendees took part in a series of eight-minute speed networking rounds. With each rotation, members were introduced to a new table of businesses and by the end of the morning, attendees had spoken with a wide range of professionals from different sectors. The morning received excellent feedback from attendees. Ros Cramp, Charity Director at Herts Disability Sports Foundation, described it as a “great idea and lovely to speak to so many businesses in the morning”, while Adam Rosenthal, Financial Protection Adviser at Remulate Protect Ltd, said the event was “a great way to network – it gave me the opportunity to speak to and introduce myself to more than 12 people whereas at other events, it would only have been two or three”. Alongside networking, exhibitors from Watford Borough Council and Herts Disability Sports Foundation were on hand to showcase the important work they do for the Hertfordshire community. The following session was at The Barn at Alswick. Headline sponsor, Avrion, helped to bring local businesses together for a productive morning of networking and new connections. Matthew Head, Relationships Manager at Avrion, gave an insightful talk on the future of data, delving into what ‘bad data’ actually costs, the impact of AI and how to make the information you already have work for your business. Matthew provided listeners with key questions to take back to the office and with four vital lessons to learn from successful originations: data needs context, AI needs good foundations, simplicity beats sophistication and people still matter most.

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Why one conversation can make a difference A Hertfordshire charity is leading the conversation around mental health as World Suicide Prevention Day is marked this month to raise awareness that talking helps. The OLLIE Foundation was established by three St Albans parents who have each experienced the loss of a child by suicide. They met through a local Survivors of Bereavement by Suicide support group and, united by their shared experiences, decided they wanted to help prevent other families from experiencing the same heartbreak. At the heart of the charity’s work is empowering people to have potentially life-saving conversations. It equips parents, carers, teachers, youth workers, professionals and community members with the confidence, knowledge and practical skills to have difficult conversations about mental health and suicide. The charity creates spaces where people feel able to talk openly, breaking down silence and stigma and helping to make suicide a subject that can be discussed with compassion, honesty and understanding. A key part of the Foundation’s work focuses on children and young people. By training the trusted adults in their lives, it helps communities recognise when someone may be struggling, respond with confidence and ensure young people have access to the right support at the right time.

Alongside prevention, the charity supports those affected by suicide loss. It provides understanding for people navigating life after suicide loss, helping them feel less alone and more connected to others.

Solicitors firm builds expertise with senior appointment More than two decades of commercial property experience are being added to a growing legal team as a Hertfordshire firm strengthens its expertise across the sector. Machins Solicitors LLP has appointed Harshinder Hundal as a Partner in its commercial property team, based at the firm’s Luton office. Harshinder brings more than 20 years’ experience advising investors, developers, landlords, tenants, banks and private funders on a wide range of commercial property matters. She has spent many years supporting clients across Hertfordshire, Bedfordshire, Buckinghamshire and the surrounding areas, earning a reputation for delivering commercially focused advice and exceptional client service. Harshinder joins Machins at a time of continued growth for the firm and was attracted by its strong reputation,

collaborative culture and commitment to delivering legal excellence with human understanding. She said: “I am delighted to be joining Machins and becoming part of such a respected and well-established firm. The commercial property team has an excellent reputation, and I am looking forward to working with colleagues across the business and supporting clients with their commercial property requirements.” Harshinder’s expertise includes acquisitions and disposals, development projects, landlord and tenant matters, property securitisation and financing, business sales and acquisitions and plot sales and residential leasing. In addition to her legal practice, Harshinder is a Trustee of Women’s Aid in Luton, reflecting her commitment to supporting the local community.

Simeon Clipstone, Head of Commercial Property at Machins Solicitors, said: “We are delighted to welcome Harshinder to our commercial property team. Her reputation, depth of expertise and client-focused approach make her an excellent addition to the department. “We are excited about the experience and leadership that Harshinder brings to the firm and look forward to the positive impact she will have for our clients, colleagues and future growth.”

Members’ News

The OLLIE Foundation works with local counselling and support services, schools and community organisations to create stronger, more connected systems of care. Its work with schools also includes suicide prevention and guidance following the death of a young person by suicide.

World Suicide Prevention Day provides an important opportunity to shine a light on these conversations and the role individuals, businesses, schools and community groups can play in creating communities where people feel able to talk and ask for help. Through education, compassion, collaboration and conversation, The OLLIE Foundation continues to work towards a future where fewer families experience the impact of suicide. To learn more about its work, training programmes or ways to get involved, contact Naomi Powell, Corporate Partnerships Manager at Naomi@theolliefoundation.org or visit www.theolliefoundation.org.

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Herts businesses help battle homelessness It’s that time of the year again when the Hertfordshire community comes together to raise awareness, support local charities and take part in a very different kind of night out. Herts Young Homeless is inviting companies from across the county to take part in the St Albans Sleep Out on Friday November 13 at Oaklands College. The important event takes place one night a year in support of young people across Hertfordshire who are facing homelessness. Led by Herts Young Homeless and four local partner charities, the event offers an opportunity to bring colleagues together outside the workplace, strengthen team spirit, support corporate social responsibility and community engagement objectives and, most importantly, make a real difference to the lives of local young people. Those who register have the chance to enter a team, build a den and spend the night sleeping out under the stars. While spending one night outside cannot replicate the experience of being homeless, those participating will get a small glimpse into what thousands of people face every day. The evening promises entertainment and speakers, activities and hot drinks and plenty of opportunities to connect with other Hertfordshire organisations. Registration is free and each participant must commit to raising a minimum of £100, with every pound going directly to support those in Hertfordshire dealing with homelessness. To find out more, visit St Albans Sleepout Friday 13th November 2026

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Landmark moment as Herts college achieves a UK first A further education provider in Hertfordshire has become the first in the county to receive the College of Sanctuary award, recognising its commitment to welcoming and supporting people seeking a safe haven. North Hertfordshire College was awarded by City of Sanctuary UK, a nationally coordinated network of organisations and services – including councils, universities, theatres and libraries – that work to create inclusive and supportive environments for refugees and people seeking asylum. Each year, the College enrols students with refugee status across a range of courses, particularly within its English for Speakers of other Languages (ESoL) provision. Achieving College of Sanctuary status reflects the College’s ongoing commitment to supporting these students, raising awareness of the challenges faced by those in the asylum system, challenging misconceptions and fostering social cohesion. Driven by learners, tutors, staff and community partners, the College works to break down barriers experienced by those seeking safety when accessing and progressing in education. As part of the award process, college staff have undertaken specialist training to deepen their understanding of the experiences of those seeking sanctuary, helping to challenge perceptions and recognise the valuable contributions individuals can make to the wider community. Enrichment activity is also embedded within the curriculum. ESoL students have recently made trips to London, zoos and local restaurants, providing opportunities to build confidence, develop connections and experience life beyond the classroom. Students are also encouraged to celebrate and share their cultures through initiatives such as cooking showcases, helping to promote crosscultural understanding and community cohesion.

North Hertfordshire College works closely with a range of external organisations to ensure students are aware of the support available to them and feel a strong sense of belonging. These include Herts Welcomes Refugees, a voluntary organisation that provides a warm welcome to refugees and people seeking asylum through community events and activities. College students attended the organisation’s annual meeting in April, where they connected with others in the local community. Principal and CEO of North Hertfordshire College Kit Davies said: “What a way to celebrate Refugee Week 2026. Achieving College of Sanctuary status is something we are incredibly proud of and reflects our sustained, collective commitment to creating an inclusive, welcoming and supportive environment for all. “This recognition reinforces our belief that everyone, regardless of their background or starting point, should have access to high-quality further education. Through the dedication of our staff and employer partners, we support our students to build confidence, develop meaningful connections and thrive within their communities.”

‘Tax is fun’ says new president of ATT One of the region’s most experienced specialists has been appointed President of the UK’s leading professional body for those providing tax compliance services. Barry Jefferd, Tax Partner at George Hay Chartered Accountants, officially took up the role with the Association of Taxation Technicians (ATT) in July following its AGM, after previously serving as both Vice and Deputy President. With a career spanning almost 40 years, Barry has built a reputation as a trusted adviser to businesses and private clients, while playing an active role in supporting and developing the tax profession through both the ATT and the Chartered Institute of Taxation (CIOT). Barry said: “Becoming President is a huge privilege, and the highlight of a long career in taxation. To be asked by my fellow Trustees to take on the role is a real honour, and I am looking forward to working with them, my fellow officers, the excellent Head Office Team and members to continue to develop the Association. “With the support of Deputy President Ele Theochari and Vice President Richard Freeman, my aim for the year is to share knowledge with those already in the profession, to inspire others to get involved in tax, to prove to as many as possible that ‘tax is fun’ and, ultimately, to ensure the ATT remains at the heart of the tax community.” A member of the ATT since 2009, Barry joined the ATT Council in 2021 and currently serves as Chair of the Examination

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Steering Group. He is also a former Chair of the Mid-Anglia Branch, where he has served on the committee since 1988, and was a member of the CIOT Education Committee for 17 years. “The ATT’s charitable objective is to promote the study of the administration and practice of taxation, and in recent years it has definitely become apparent to me how the organisation is growing in importance, whether by making representations on behalf of members and taxpayers, or by offering practical solutions to ‘problem areas’ in respect of tax.” After qualifying with a London firm in 1985, Barry joined George Hay Chartered Accountants in 1988 and became Tax Partner just two years later. Alongside advising business and private clients, he leads the firm’s Probate and Estate services through GH Probate Ltd, having been one of the first accountants to become an authorised probate practitioner in 2014. He is also a director of GH Wills Ltd, which launched in 2024 to provide bespoke willwriting services. Barry’s appointment also comes at a time of continued growth for George Hay. Alongside his new national leadership role, the firm has recently strengthened its senior team with the appointment of Audit and Accounts Director Sam Brown, reinforcing its commitment to supporting businesses across Huntingdon and the East of England. Sam will join Barry and partner Samantha Green to support the firm’s wider strategy of building additional strength across audit and accounts.

Front-row seat for Universal supply chain A warehouse positioned just minutes from the future Universal UK theme park in Bedfordshire has come to market, giving contractors and suppliers a fast-track ticket to one of the UK’s most significant development projects. BTG Eddisons – encompassing Kirkby Diamond – has launched a 25,823 square foot industrial and logistics facility in Stewartby Business Park, Bedford, adjacent to the site where construction is now underway for the landmark Universal United Kingdom Resort. The multi-billion-pound theme park, being developed on 476 acres of land in Kempston Hardwick, will bring themed lands, rides, restaurants and a new 500-bedroom hotel to the heart of Bedfordshire. It is due to open in 2031 and around 8.5 million people are expected to visit each year. With thousands of construction workers, contractors, suppliers and service providers expected to support the scheme over the coming years, the property should attract strong interest from businesses seeking a strategic base near the development.

Midlands. Rail connections are available from nearby Stewartby and Bedford stations.

Paul Quy, Head of Industrial and Logistics at BTG Eddisons, said: “Major development projects like this create demand far beyond the construction site itself, with contractors, suppliers and support businesses all needing well-located operational space.

The launch comes as occupiers continue to seek strategically located industrial space close to major infrastructure and development projects, with Bedford increasingly attracting attention from logistics, manufacturing and supply chain businesses due to its central location and improving connectivity.

“The Universal United Kingdom development represents a once-in-ageneration investment for the region and we expect to see significant demand from businesses involved in delivering and servicing the scheme. Availability of this scale and specification is limited in the immediate area, making it an attractive proposition both for businesses connected to the development and for occupiers looking to benefit from the wider economic growth it is expected to generate.”

Henry Pauncefort-Duncombe, head of strategic land at BTG Eddisons, said: “Consent for a scheme on the scale of the Universal United Kingdom Resort doesn’t just unlock the site itself, it changes how landowners and developers think about the surrounding area. We’re already seeing renewed interest in land and premises in wider Bedfordshire as businesses position themselves ahead of construction ramping up and the resort opening in 2031.

The unit occupies a prominent position on the A421, with easy access to Junction 13 of the M1 and the A1, placing it within reach of major logistics and distribution networks across the South East and

“Planning momentum on projects like Universal UK tends to accelerate occupier and investor demand well before a single ride opens, and we expect that pull to strengthen further as the development progresses.”

New funding to tackle sticky issue A Hertfordshire town has successfully obtained a grant to help clean up chewing gum and reduce gum littering.

the installation of specially designed signage to encourage people to bin their gum. Councillor Tim Williams, Portfolio Holder for Neighbourhood Services, said: “We are extremely grateful to the Chewing Gum Task Force and Keep Britain Tidy for this funding, which will help us continue improving the appearance of our streets and public spaces. Securing this grant for the third year running is a fantastic achievement and demonstrates our ongoing commitment to keeping Watford clean and welcoming.”

Watford Borough Council has received £7,500 from the Chewing Gum Task Force, administered by environmental charity Keep Britain Tidy. The funding brings the council’s total support from the scheme to almost £25,000 since 2024, and marks the third consecutive year that Watford has secured funding to help keep the borough’s streets clean and welcoming. The council is one of 50 across the country that have successfully applied to the Chewing Gum Task Force, now in its fifth year, for funds to clean gum off pavements and prevent it from being littered in the first place. Elected Mayor of Watford, Peter Taylor, said: “Chewing gum may seem small, but when it is dropped on pavements it creates a significant and costly litter problem. It can take years to break down, contributes to environmental pollution and requires specialist cleaning to remove. This funding will not only help us tackle existing gum staining but also support efforts to encourage people to dispose of their chewing gum responsibly. By working together, we can help create a cleaner, greener borough for everyone.”

The Chewing Gum Task Force grant scheme, established by Defra (Department for Environment, Food and Rural Affairs), is funded by major gum manufacturers including Mars Wrigley and Perfetti Van Melle, with an investment of up to £10 million spread over five years. In the past four years, the Task Force has awarded grants worth a total of £6.46 million and funded the cleaning of over 4.15 million square metres of pavements. Monitoring and evaluation carried out by Behaviour Change – a not-for-profit social enterprise – has shown that in areas that benefitted from funding, a reduced rate of gum littering of up to 86 per cent was seen in the first two months. Reductions were still being observed six months after targeted street cleansing and

According to Keep Britain Tidy, around 77 per cent of England’s streets and 99 per cent of retail sites are stained with gum. Allison Ogden-Newton OBE, Keep Britain Tidy’s Chief Executive, said: “While chewing gum litter remains a stubborn eyesore in our public spaces, the good news is that this scheme is already driving major improvements. “As an environmental charity, we know that every piece of gum dropped irresponsibly damages the environment, taking years to break down naturally, while also leaving taxpayers to foot the bill for costly clean-up operations. “Everyone in Watford can play a part in creating cleaner, greener streets for all by binning their gum properly.”

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This Christmas, some children will wake up with nothing. Together, we can change that. We are reaching out to Chamber members and our local community organisations, for help! We can’t do this alone. We need you. No you, no support. This only happens because of you.

Last year, thanks to the generosity of donors, we delivered Christmas sacks to over 773 children, provided over £10,000 in festive meal vouchers to 360 families in Hertfordshire, Essex and surrounding areas. This appeal was born during a counselling session in 2012 with a 6-year-old boy who said he hated Santa. He explained that his father had told him Santa forgot to come down the chimney, but would come back the next week. Santa never returned. This young boy hadn’t had a Christmas meal or gift for two years. His father, a single parent, simply said, “I just can’t do it.” This year marks the 13th anniversary of our Christmas Appeal, and we are hoping to reach even more children and families with your support.

Could you help by donating?

Each parcel we send includes a list of the services and businesses that have supported our appeal. Families send us feedback, which we share with every organisation and individual that has contributed, it’s truly heart-warming to read.

Every contribution, no matter how small, makes a real difference.

We are particularly in need of: •

Arts and crafts materials

•

Toys

•

Family board games

•

Teenage gifts (headphones, speakers, winter gift sets)

•

Financial donations to the appeal for a festive meal

Please don’t hesitate to contact us if you need any further information or if you know of a family that could benefit from this support. You can also help by organising a toy appeal within your organisation or by simply helping spread the word.

Thank you so much for your continued support. 01992 303331 opt 5 habschristmas@habscharity.org.uk

All the families we support are referred to us through agencies, local schools, the local church, or are already receiving support from our team. We can confirm that every family helped is genuinely in need of assistance.

Leigh Cole CEO and Trauma Psychotherapist

Charity Number: 1208275

If you’d like to purchase items, we have an Amazon wishlist at: https://amzn.eu/ah9GuHj We also have a GoFundMe page for donations: https://gofund.me/aa6d399ab

Corporate Partnership

Join Our 2026 Appeal 1 Sponsor a family

No child should feel forgotten

This appeal began with a six year old boy who told us he hated Father Christmas. During a counselling session he explained that his dad had told him Father Christmas had forgotten to come down the chimney, but would come back. He waited all week. He never did. That little boy had not received a Christmas present, or even a Christmas dinner, for two years. No parent should ever have to carry that heartbreak. No child should ever feel forgotten at Christmas. That is why, twelve years on, HABS Strength in Mind still delivers Christmas sacks, festive meal vouchers and vital support to hundreds of vulnerable families across Broxbourne, East Hertfordshire and Essex.

HABS Strength in Mind From urgent crisis response to deep, long-term therapeutic work, we step in where others step back; with compassion, expertise, and a fierce commitment to making a difference. We have been the emergency lifeline, dependable safety net and support system for thousands of families, for over 13 years. We are more than a support service. We are the bridge between crisis and stability, reality

Fund a Christmas sack, a festive meal voucher or gifts for a local child in need.

2 Run a workplace Gift Drive

Rally your team, school or community to collect gifts and vouchers together.

3 Become a Corporate Partner

Support HABS year round through sponsorship, CSR funding or volunteering

and potential. And now, we’re inviting the corporate world to join us in shaping a future that thrives on wellbeing, resilience, and human connection. HABS began with a vision to close the gaps in emotional wellbeing, mental health, and family support and has developed into a community-rooted charity offering frontline, high-impact intervention. Working in partnership with over 50 schools, we offer signposting, early intervention via telephone consultations and targeted, trauma-informed

support for children and families with complex needs. From day one, our service has been about rapid response; whether it’s a child in need, a parent in crisis, or a family facing homelessness, addiction, or bereavement. We act swiftly. We mobilise family support workers, therapists and mentors to intervene, stabilise and guide.

We don’t just talk about wellbeing. It’s embedded in our core.

Join Us in Rewriting the Future

At HABS Strength in Mind, we believe no one should face emotional crisis alone. Help us continue to deliver urgent and life-changing support to the people who need it most.

Your business. Your legacy. Their future. Get in touch today — and be the reason someone gets the help they need, when they need it most.

admin@habscharity.org.uk • 01992 303331 (Ext 5) • www.habsfamily.co.uk 56 Inspire 76

Charity Number: 1208275

New police HQ creates £28m legacy for Hertfordshire A new police headquarters has generated more than £28 million in social and economic value to Hertfordshire, creating jobs, supporting businesses and helping people into long-term employment. The £56m Herts Constabulary HQ, delivered by Willmott Dixon, was designed with community impact at its core. Throughout the project, the construction team partnered with local supply chains and developed work experience opportunities for young people. Mentoring programmes also helped people across the county to develop skills and secure employment. Simon Ramage, managing director at Willmott Dixon, said: “We believe part of a successful construction project is the difference it makes to people’s lives. By working closely with our partners and the community, we’ve delivered a headquarters that not only supports modern policing, but has also created a meaningful social legacy that will continue to benefit Hertfordshire for years to come.” Working with homeless charity Emmaus UK, Willmott Dixon delivered more than 90 hours of mentoring, helping two people secure paid employment, five more into volunteering roles, two gain regular work experience and one achieve an English Level 1 qualification. The project also helped inspire the next generation of construction professionals. The 2025 Hub Challenge saw 54 young people take part in a week of work experience, providing more than 300 hours of coaching and leading two Degree Apprenticeships. Police and crime commissioner for Hertfordshire, Jonathan Ash-Edwards, cut the ribbon when the Welwyn Garden City facility was officially handed over. He said: “Major public building projects do not always have a reputation for being delivered on time and on budget, which makes this achievement all the more significant. “By maintaining a relentless focus on value for money and effective oversight, we have delivered a modern policing facility that meets the needs of Hertfordshire both now and in the future. It demonstrates what can be achieved when there is a clear vision, strong accountability and a commitment to delivering for the public.”

More than £264,000 was spent with social enterprises, while 76 per cent of the £29.2 million supply chain spend was invested with regional businesses. Andy Prophet, chief constable for Hertfordshire Constabulary, said: “This is more than just a state-of-the-art headquarters; it is a space that will enable us to provide an outstanding service to the communities we serve. It has been designed to bring people together, helping us to collaborate more effectively, learn from one another and drive innovation. “It is a 21st-century workplace for a modern, ambitious police force, and I am excited about the opportunities it will create for our officers, staff and volunteers in the years ahead.” Spanning approximately 9,000 square metres across four storeys, the HQ is also the first police facility in the UK designed to achieve WELL Platinum status, which places human health and wellbeing at the centre of building design and operation.

College steps up NHS support as healthcare identified as skills priority A regional college is strengthening its work with the NHS to help address one of Hertfordshire’s biggest workforce challenges after a new county skills report identified healthcare as the region’s most pressing recruitment priority. The updated Hertfordshire Local Skills Improvement Plan (LSIP) highlights a significant shortage of health and social care professionals across the county, revealing that the sector employs around 28,500 fewer people than would be expected when compared with the national average. It also warns that NHS Trust vacancy rates remain above 10 per cent in some clinical areas, creating ongoing pressures across health services. West Herts College Group, with campuses in Watford, Hemel Hempstead and Luton, has worked alongside West Herts NHS Teaching Hospitals Trust and other healthcare providers to develop training that responds directly to employer needs, helping to create clear routes into careers across the NHS and wider health sector. One example is the NHS Career Gateway programme, developed jointly by the Trust and the College to better prepare new starters for frontline healthcare roles. Through the programme, new recruits spent their first six weeks in paid employment undertaking practical training in the College’s industry-standard Training Ward before moving into clinical settings. The initiative was designed to improve confidence, build essential skills and help reduce early staff turnover by giving new

employees greater support before they joined frontline teams.

careers in healthcare while supporting the NHS to develop and retain its workforce.

The College’s work has now been recognised within the county’s skills strategy, which identifies West Herts College as a key delivery partner alongside West Herts NHS Teaching Hospitals Trust in expanding innovative workforce initiatives, including salaried routes into healthcare careers.

“It’s encouraging to see the Local Skills Improvement Plan recognise both the scale of the challenge and the importance of collaboration in delivering long-term solutions.”

Gill Worgan CBE, Principal and CEO of West Herts College Group, said: “The NHS is one of our region’s largest employers, but it also faces some of its greatest workforce challenges. Colleges have a vital role to play in helping address those challenges by working directly with employers to develop the skilled, compassionate workforce they need. “Our partnership with West Hertfordshire Teaching Hospitals NHS Trust shows what’s possible when employers and education providers work together. By listening to the challenges they face and designing training around those needs, we’ve been able to create programmes that better prepare people for

The College already works closely with healthcare partners to ensure students and new NHS recruits gain the knowledge, skills and practical experience employers need. Its investment in industry-standard facilities, including its Patient Care Training Centre, allows learners to develop clinical skills in realistic healthcare environments while working alongside NHS professionals to understand modern practice. Alex Paice, associate director of people at West Hertfordshire Teaching Hospitals NHS Trust, said: “We have developed a highly collaborative relationship with our local college, built on shared goals and a commitment to supporting learning and development. They are always willing to work with us to find the best solutions for our workforce and are equally passionate about creating opportunities that benefit the wider community.” The College also plays a leading role in wider regional workforce development, working with employers to design courses, upskill existing staff and respond to emerging workforce needs across the health and care sector. The LSIP concludes that closer collaboration between education providers, employers and public sector organisations will be essential if Hertfordshire is to meet growing demand for healthcare professionals over the coming years.

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Building new business bridges New international connections are opening doors for Hertfordshire businesses, following a visit from one of China’s major industrial and manufacturing cities.

The Mayor of Welwyn Hatfield, Councillor Michal Siewniak, was also in attendance, alongside the Binzhou delegation led by the city’s Vice Mayor and representatives from eight Chinese enterprises. The visit provided a valuable platform for organisations from both regions to exchange ideas, build relationships and explore opportunities in advanced manufacturing, technology, education, professional services and international trade. Discussions focused on identifying practical areas for future cooperation and supporting business growth through international partnerships.

A delegation from Binzhou visited the county, bringing together government representatives and business leaders to explore opportunities for collaboration and trade. Home to a number of leading manufacturing, engineering and export-oriented industries, Binzhou is one of the fastest-growing economic centres in the Shandong Province. Hosted at the University of Hertfordshire’s Enterprise Hub in Hatfield, the event was organised by UK Link Express Ltd. Participants included representatives from Hertfordshire Chamber, Welwyn Hatfield Borough Council, the University of Hertfordshire, local businesses, legal professionals and innovation-focused organisations.

The University of Hertfordshire Enterprise Hub provided an ideal environment for bringing together local organisations and international partners, reflecting Hertfordshire’s growing reputation as a centre for innovation and entrepreneurship. Opportunities discussed included market access, business partnerships, professional services, education, technology and supply chain collaboration. Lipeng Song, Director of UK Link Express Ltd, said: “For many SMEs, international opportunities begin with personal relationships. This visit enabled organisations from Hertfordshire and Binzhou to meet face-to-face, explore shared interests and identify practical opportunities for future collaboration. We would like to express our sincere thanks to the Hertfordshire Chamber of Commerce, Welwyn Hatfield Borough

Council, Mayor Michal Siewniak and the University of Hertfordshire Enterprise Hub for their outstanding support in facilitating this visit.” The visit created valuable connections between Hertfordshire organisations and potential partners in China, opening the door to future collaboration in trade, innovation, education and professional services, while reinforcing Hertfordshire’s growing role as a hub for international business engagement.

Herts firm recognised as one of East Anglia’s most recommended A leading Hertfordshire law firm has been lauded as one of the most recommended law firms in East Anglia, placing it among the top-performing firms for client recommendation. Tees Law has been ranked fifth in the region following new research published by Legal 500, based on direct feedback from thousands of clients. The ranking is drawn from Legal 500’s Client Experience Index (CXI), which measures how likely clients are to recommend their law firm. More than 5,000 client responses from across the East Anglia region contributed to the analysis, providing an independent measure of client satisfaction and advocacy. The Legal 500 research uses a Net Promoter Score (NPS), a globally recognised measure of customer loyalty and satisfaction. Clients are asked one question as part of Legal 500’s annual independent research: On a scale of 0 to 10, how likely are you to recommend this firm?. Responses are used to calculate each firm’s NPS, allowing firms to be benchmarked against their regional peers.

Ashton Hunt, CEO at Tees, said: “This ranking is particularly meaningful because it is based entirely on feedback from our clients. Building trusted, long-term relationships is at the heart of everything we do, so to receive this level of endorsement is something we are incredibly proud of. “The feedback helps us continue to improve the service we provide and reinforces our commitment to delivering practical, straightforward advice that makes a real difference.” The rankings reflect feedback gathered from clients as part of Legal 500’s independent research programme, which each year analyses feedback from hundreds of thousands of law firm clients worldwide. Commenting on the findings, Amy Ulliott, UK Editor at Legal 500, said: “In a highly competitive legal market, there is no stronger endorsement than a client’s willingness to recommend their law firm. Client feedback sits at the heart of Legal 500’s research, and this analysis provides a unique insight into the firms earning the highest levels of trust and advocacy from the people they serve.”

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Building for value beyond completion What makes a regeneration project successful? For one recently completed Hertfordshire development, the answer goes beyond the return it could deliver on the day the builders left. Salisbury Square, a new mixed-use development in Old Hatfield, has been completed by Gascoyne Estates, replacing a dated 1970s precinct with new homes, commercial space and a landscaped public square. But, according to Gascoyne Estates Chief Executive Jorge Mendonça, the scheme would not initially have met the return requirements of a conventional commercial developer.

He said: “The total cost of the project exceeded the amount it would have been worth on the day it was completed. If we were a developer on that basis, we would literally lose millions on the day we achieved practical completion.” Rather than abandon the project, Gascoyne Estates redesigned and reappraised the scheme until it could be delivered at approximately break-even, while retaining the objectives that had justified it in the first place. “We decided, with a combination of commitment and our long-term view, that breaking even was just about good enough to proceed.” The organisation’s long-term ownership model allowed it to assess the development, not only by its value at completion, but also by its potential contribution to the wider regeneration of Old Hatfield. Jorge argues that better public spaces, carefully selected occupiers and continued stewardship can create value over many years, both within the development and across the surrounding area. That approach also shaped the delivery of Salisbury Square. The design code and pattern book were established before construction began, enabling

the inclusion of materials, detailing and public-realm quality in the commercial appraisal from the outset. Scope was fixed early, budgets and contingencies were carefully managed and Gascoyne Estates worked collaboratively with contractor Boom Construction to control costs without progressively weakening the original design intent. Now complete, Salisbury Square comprises six commercial buildings, three apartments, five townhouses and a landscaped public space close to Hatfield Station and Hatfield Park. Gascoyne Estates is now focused on the long-term stewardship of the development, including selecting commercial occupiers capable of contributing positively to the wider destination. Jorge said Salisbury Square is not a universal model for development, as not every organisation benefits from patient capital or long-term estate ownership. However, he believes it raises an important question: whether successful regeneration should be judged solely through financial return at practical completion or through the value it continues to create for businesses, residents and communities over time.

Two for the price of one A Hertfordshire company specialising in the manufacture of medical devices for the transport of neonatal infants has simultaneously secured new investment and a new board member.

The result is a safety-focused, easily manageable solution for inter- and intra-hospital transport of neonates. AHT has since applied this same ethos of patient safety, warmth and comfort to provide much-needed solutions in other areas of in-hospital neonatal care.

Advanced Healthcare Technology Ltd (AHT), the company behind the internationally recognised Babypod brand, has obtained new investment from medical device entrepreneur Chris Scott, who has also joined the company’s Board of Directors. Chris has extensive experience in the medical device and pharmaceutical sectors but is best known for founding Pharmahouse Ltd in 2014, which he grew to £10m revenue and sold to Italian multinational, the Petrone Group, in 2023. Chris said: “I have admired the Babypod products throughout my career, and I am thrilled to be joining AHT at such

an exciting stage in its growth, driven by international distributor expansion and new product development.” AHT’s original flagship product, the BabyPod Infant transport device, was developed using the same technology, materials and design features that protect Formula One racing car drivers from injury during a crash.

Mark Lait, Founder and Managing Director of AHT, said: “We’re thrilled to have Chris on board – he is wellknown and respected in the industry and has excellent skills in international distribution, commercialisation and marketing that will prove invaluable as we pursue our ambitious growth plans. “His investment will act as a catalyst for our new product development, allowing us to expand our range of products for neonatal transport and care at a faster pace.”

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How has it helped your business network? It’s given me direct relationships with other local business leaders and a much better read on what’s happening across the county, useful when we’re thinking about tenant mix, event partnerships, or who else is investing in the area.

What advice would you give someone starting out? I’m not one for providing advice freely, but if I had to point to two things worth keeping a close eye on, it would be your financials and your team. Get close to your numbers early, understand what actually drives revenue and margin in your business, not just top-line activity. And build a team you trust to run things well; leadership and culture end up mattering as muchas, if not more than, strategy.

What do you think is the biggest challenge affecting running and growing a business?

James Rayner Estate Director | Gascoyne Estates What do you do? I’m the Estate Director for Hatfield Park, part of Gascoyne Estates. I lead a team across six areas, leisure, property, strategic land, park and gardens, rural and our archive. This covers responsibility for everything from the visitor attraction and events at Hatfield House through to our residential and commercial property portfolio, farm tenancies and strategic land development.

Who do you work for? Gascoyne Estates, the family-owned business behind Hatfield House and its wider landholdings across Hertfordshire and beyond.

Why did you join the Chamber of Commerce? To connect with other local businesses and business leaders, stay close to the issues affecting the wider Hertfordshire economy, and make sure Hatfield House and Gascoyne Estates are properly plugged into the local business community, not just seen as a heritage attraction, but as an active commercial player in the county.

Patrons

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Balancing near-term financial performance with longterm investment. In our world that means making sound commercial decisions today — rent, cost control, occupier mix — while still committing the time and capital needed for transformational projects, such as strategic land and leisure transformation, that won’t pay off for several years. Planning uncertainty and the slow pace of policy and consenting processes, particularly around land use and development, add real friction on top of that.

What support do you want from the government? Faster, more predictable planning decisions, particularly around green belt and strategic site allocation; and continued clarity on agri-environment schemes like SFI and Countryside Stewardship, where funding caps and scheme complexity currently create real uncertainty for rural businesses like ours.

How confident are you that your business will grow in the next year? Confident, but realistic. We’ve put clear plans and a strong team in place, improving the leisure business, progressing our strategic land sites, and pushing to fully let the development at Salisbury Square, so the pipeline for growth is there. That said, it would be wrong to ignore the wider backdrop. Business confidence nationally has been volatile over the past year, with cost pressures, tax speculation and political uncertainty all weighing on investment decisions across the country, even as some indicators have started to stabilise more recently. That environment makes it harder to plan with certainty and means we’re being disciplined about phasing and risk. But because our growth is underpinned by long-term estate assets rather than short-term trading conditions, I’m confident we can keep moving forward even if the wider economic picture stays choppy.

CHRISTMAS

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