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Hospital of the Year! North Shore-LIJ Health System p14
67th Annual PostGraduate Assembly in Anesthesiology
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December, 2013
Hospital Newspaper - NY
SPECIALIZING IN CARDIOLOGY, INTERNAL MEDICINE AND GASTROENTEROLOGY
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ROBERT BELKIN, MD GABRIELLE BOLTON, MD MARK BORKIN, MD SUSAN CAMPANILE, MD LEO CARDILLO, MD MAXWELL CHAIT, MD ALBERT DELUCA, MD JEFFREY DONIS, MD JOYDEEP GHOSH, MD LAWRENCE GLASSBERG, MD EDUARDO GRANATO, MD CRAIG HJEMDAHL-MONSEN, MD KUMAR KALAPATAPU, MD
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WARREN ROSENBLUM, MD ABDOLLAH SEDIGHI, MD INDERPAL SINGH, MD SUSAN SOEIRO, MD DAVID E. SOLARZ, MD CARMINE SORBERA, MD ELENA L. TSAI, MD STEVEN L. VALENSTEIN, MD MELVIN WEISS, MD RONALD WEISSMAN, MD PRESTON WINTERS, MD
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Hospital Newspaper - NY December, 2013
HELP Program continues to make a difference They provide all of us with top quality patient care every day, so why shouldn’t they be taken care of. Why shouldn’t hard-working nurses, caring doctors and their staff receive the same commitment? Well, thanks to the Hospital Employee Loan Program (H.E.L.P.), they all do. Sun Home Loans and Hospital Newspaper teamed up to create H.E.L.P. It’s been nothing less than a success, gaining notoriety in the community. How could it not? This innovative mortgage provides discounted mortgage rates designed for hospital employees and pre-qualifications for their next home or refinance. In addition, there are many more benefits available to the healthcare services community through this program – including a complimentary evaluation of your particular financial situation. Sun Homes Loans knows that as a healthcare professional, a doctor, a nurse, a physician’s assistant, your life is busy. We believe that you deserve nothing but the best service and programs. Our customer service – from initial inquiry up until the big day – closing – is first-rate. “We are proud to work with Sun Home Loans and the healthcare community on such a great initiative,” said Joe Belsito, Publisher of Hospital Newspaper. “Members of the hospital community are part of the core of our country. Putting together such a unique and value-added program for them to benefit from when buying a new home is a great way to show our appreciation and support. We are so happy that the H.E.L.P. program is flourishing.” Sun National Bank provides a full-range of banking products and services, delivered by experienced bankers. Personal attention merges with world-class service and competitive products that meet the needs of today’s consumers and businesses. Sun National Bank believes that doing business in the community means being a part of it. The healthcare services sector is, of course, a very important part of the fabric of any community. That’s why Sun Home Loans and Hospital Newspaper is so proud to work with all of them. Whether purchasing a new home or refinancing an existing one, the Sun Home Loans H.E.L.P. program is offered to members of the hospital community and their families. A H.E.L.P. program representative will assist you in making sure the process is cost-effective and works for you and your family. In addition, Sun National Bank provides a full-range of banking products and services, delivered by experienced bankers. It’s the least we can do for people who care and do so much for all of us. To receive more information about the program and its benefits, please contact Steven Testa at stesta@sunnb.com or call 973-615-9745. Sun National Bank Home Loans and Hospital Newspaper are not affiliated. All loans subject to approval. Certain conditions and fees may apply. Mortgage financing provided by Sun National Bank Loans, Equal Housing Lender.
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Win an iPad! If you are a member of the hospital community, now is your chance to enter Sun Home Loans and Hospital Newspaper's contest to win a free iPad. Just to go our website at www.hospitalnewspaper.com and fill in the entry form. Once you complete it, you will receive an email that requires you to confirm your email address. Once you do that you are entered. Hospital Newspaper will also be accepting applications at all conventions that it attends. A total of Five iPads will be given away so your chances to win are excellent. Sign up today to win today!
Hospital Employee Loan Program
Sun Home Loans, a division of Sun National Bank,
PROGRAM INFORMATION
is proud to serve the heroes in our community who dedicate their lives to serving the rest of us: doctors, nurses and other hospital employees. That is why we teamed up with Hospital News to create the Hospital Employee Loan Program (HELP). With a competitive mortgage rate and discounted
We understand that the current economic environment has created
fees, this program helps our community heroes purchase new homes or refinance existing homes. Plus, the program comes with our pledge to get hospital employees in their new homes by their contract dates.
challenges to home ownership. Working with our own resources and Federal government programs we will create a solution that opens the path to home ownership. The Hospital Employee Loan Program delivers these advantages: » A competitive mortgage rate, available specifically for hospital employees » Discounted fees » Personal service from program specialists » Our pledge to have you in your home by the contract date
COMMUNITY FOCUS Sun National Bank, a full-service provider of banking products and services, is dedicated to playing an active part in the communities we serve. We support a variety of organizations, events and programs whose goals are to make our neighborhoods a better place to live and work and improve the lives of those living around us. Hospital News is the leading provider of local news and information for doctors, nurses and other hospital staff.
Learn More To find out more about our Hospital Employee Loan Program, email stesta@sunnb.com or call 973-615-9745 to talk with our program specialist, Steve Testa (NMLS #460176), who will discuss your need and explain how the program could benefit you.
www.sunnb.com Sun Home Loans, Sun National Bank, and Hospital News are not affiliated. All loans subject to approval. Certain conditions and fees may apply. Mortgage financing provided by Sun Home Loans, a division of Sun National Bank, member FDIC. Equal Housing Lender.
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December, 2013
Hospital Newspaper - NY
Fund-Ex Provides Customized Financing Solutions to Healthcare Professionals By Patrick Harrigan | Syracuse, NY
Today’s medical professionals face a myriad of challenges in their efforts to provide high-quality care. Change has become an industry constant and requires SK\VLFLDQV WR OHDUQ DQG DGDSW RQ WKH À\ Much of the conversation revolves around increased healthcare regulation and compliance requirements. While its long-term effects remain to be seen, the 13,000-page Affordable Care Act promises to bring about considerable change and uncertainty. From a technology standpoint, the push is on to implement EHR systems and demonstrate meaningful use. New HIPAA rules will soon require practices to have policies and procedures in place to ensure that patient health information is secure. Change is also a major theme when it comes to patient interaction. As technology improves and information becomes more accessible, the methods by which patients gather information and interact with care providers will continue to evolve. While increased engagement can ultimately prove valuable as patients take a more active role in their health care, it will also require more time and attention from providers, not to mention DQ LQFUHDVHG ¿QDQFLDO LQYHVWPHQW In addition, many practitioners still face the day-to-day business challenges of running a practice. Physicians PXVW PDQDJH ¿QDQFHV FRPPXQLFDWH effectively and delegate responsibility ZKLOH PDLQWDLQLQJ D VWHDG\ ÀRZ RI SDWLHQWV 6WDII PXVW IHHO IXO¿OOHG DQG patients must feel comfortable to ensure a positive experience. The frantic pace and ever-expanding task list can often mean that things get overlooked, impacting the long-term health of the practice. Debt can accumuODWH ZKLOH RI¿FH XSJUDGHV DQG PDQGDWRU\ technology updates can get pushed down the priority list. A medical professional’s WLPH LV DOUHDG\ OLPLWHG DQG ¿QGLQJ WKH UHVRXUFHV WR VHHN QHFHVVDU\ ¿QDQFLQJ can seem overwhelming.
Fund-Ex, LLC was founded with the simple goal of providing medical SURIHVVLRQDOV ZLWK DIIRUGDEOH ÂżQDQFLQJ solutions while minimizing the disruption of their day-to-day routine. “Healthcare professionals have made WUHPHQGRXV VDFULÂżFHV WR JHW ZKHUH WKH\ are today. They continue to work hard every day, and that means something to us,â€? said Albert Crawford, Owner and CEO of Fund-Ex. “That’s why we have built our business around them. We VWULYH WR SURYLGH D KDVVOH IUHH ÂżQDQFLQJ experience that helps achieve business goals and allows more time to focus on the mission of medicine—the patient.â€? An unwavering focus on providing capital to healthcare professionals has helped Fund-Ex develop a thorough understanding of their needs, challenges and business cycles. This knowledge allows Fund-Ex to provide smart ÂżQDQFLQJ VROXWLRQV ZLWK XQSDUDOOHOHG VHUYLFH DQG HIÂżFLHQF\ DOORZLQJ SK\VLcians to get back to practicing medicine. Fund-Ex can provide a custom, no-cost, no-obligation loan proposal in just
24 hours and healthcare professionals can get the capital they need in as few DV ÂżYH EXVLQHVV GD\V 7KH FRPELQDWLRQ of speed and competitive rates makes Fund-Ex an attractive and affordable option for healthcare professionals looking to put their practice in a better position looking forward. Fund-Ex provides capital for a wide variety of commercial purposes, including business debt consolidation, working capital, expansion and improvement, practice acquisition/start-up/buy-in as well as real estate.
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Hospital Newspaper - NY December, 2013
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December, 2013
Hospital Newspaper - NY
OUR VIEW
ADVERTISER INDEX Company
Page
Bankers Healthcare Group, Inc.
5
Bergen Regional Medical Center
17
Burke Rehabilitation Hospital
13
Catholic Health Services
11
Home for the Holidays! Robert Painter, PLLC
ColumbiaDoctors
2
EMA
7
GNYHA Services
9
North Shore-LIJ
15
NorthWest Seminars
21
Premier Healthcare Exchange, Inc. (PHX) 19, 23 PGA67
28
Resource Directory
24, 26
Sun Home Loans
3
Wyckoff Heights Medical Center
H
27
HOSPITAL NEWSPAPER
845-534-7500 • (fax) 845-534-0055 Info@HospitalNewspaper.com
Have you ever noticed that any time you or family member gets sick, it seems to happen on an evening, weekend or holiday? That certainly seems how it goes in our family. Did you know, though, that during these times the risk of medical and nursing errors in the hospital is much higher than normal? If possible, avoid hospitals on weekends, evenings and holidays. No matter the occupation or workplace, most people enjoy taking time off from work around the holidays and during the summer. Most people also prefer to work day shifts, rather than evenings or weekends. Generally, personnel with the most seniority get to choose the plum shifts and get preference for taking time off. Hospitals are no different. The most senior, experienced doctors and nurses are usually nowhere to be found during holidays. They are also pretty scarce on evenings, weekends and quite often during summertime. Instead, during these time periods, patients will likely be treated by inexperienced doctors and nurses, with little direct supervision from more seasoned health care professionals. My advice is to avoid a hospitalization, if at all possible, during these periods. A safer alternative is to select another date when the more experienced health care providers will likely be at work. Some people try to schedule elective procedures when they are off work, like during holidays. Based on the data, though, this is not such a good idea. Hospital Newspaper wishes a happy and HEALTHY Holiday season to all of readers. Thanks to our supporters Hospital Newspaper has grown to become the leading medical publication in each state we serve! Credit: Robert Painter is an attorney and member of Painter Law Firm PLLC.
Please e-mail your thoughts to news@hospitalnewspaper.com or write to Hospital Newspaper, 1 Ardmore Street, New Windsor, NY 12553. Jim Stankiewicz can be reached at 845-534-7500 ext. 219 and via email at jim@hospitalnewspaper.com.
PUBLISHER
Joseph P. Belsito (Joe@hospitalnewspaper.com)
••• GENERAL MANAGER
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Cathryn Burak (Cathy@hospitalnewspaper.com)
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Hospital Newspaper - NY December, 2013
Emergency Medical Associates Named to Modern Healthcare’s Best Places to Work in Healthcare List for the Third Year Emergency Medical Associates is among 100 companies nationwide who have been named to the 2013 Best Places to Work in Healthcare list compiled by Modern Healthcare magazine. Emergency Medical Associates is pleased to be the highest ranked emergency medicine physician group on Modern Healthcare’s list. The recognition program, now in its sixth year, honors workplaces that enable employees to perform at the optimum level to provide patients and customers with the best possible care, products and services. This is the third year that the company has been named to the list. “Since 1977, our physicians, mid-level providers and support staff have enjoyed a work environment where quality and excellence in practice is the norm. We reward clinical acumen with competitive compensation and benefits, and opportunities for advancement,” explains Raymond Iannaccone, MD, FACEP, president and chief executive officer of Emergency Medical Associates. “We’re honored to again be recognized by Modern Healthcare.” Nearly 350 healthcare companies participated in this year’s program. The program surveyed employees and analyzed their responses in eight core areas: • Leadership and planning • Culture and communications • Role satisfaction • Working environment • Relationship with supervisor • Training and development • Pay and benefits • Overall satisfaction
About Emergency Medical Associates Emergency Medical Associates (EMA), headquartered in Parsippany, N.J., is a physician-led, physician-owned medical practice that specializes in emergency, hospitalist and urgent care medicine. Dedicated to providing exceptional solutions for the measurable success of our hospital partners, EMA is recognized for clinical excellence, quality service and sustained improved patient satisfaction. For more information, visit www.ema.net, www.facebook.com/EMANews or www.twitter.com/EMANews.
The Sign of Excellence ence in Emergency Medicine edicine® ree Decades for More Than Three
Stuhlmiller Co-authors Article for Air Medical Journal David F.E. Stuhlmiller, MD, FACEP, CMTE, co-authored an article for Air Medical Journal. The article, which appeared in the September 2013 issue of the publication, was titled, “Critical Care Transportation by Paramedics: A Cross-Sectional Survey.” Dr. Stuhlmiller is a partner of Emergency Medical Associates and chairman of the department of emergency medicine at Newton Medical Center, Newton, N.J.
Modern Healthcare revealed the ranked order of the 100 Best Places to Work in Healthcare Oct. 24 at a banquet in Atlanta. Patel Participates in Panel Discussion at NJ-ACEP Hetal Patel, MD, participated in a panel discussion at the New Jersey chapter of the American College of Emergency Physicians Scientific Assembly held May 7 at the Princeton Marriott at Forrestal. The panel discussion topic was simulation medicine followed by simulated patient care scenarios. Residents competed in teams and involved simulation cases of traumatic rhabdomyelolysis, pediatric botulism, and intussusception. Dr. Patel is a partner of Emergency Medical Associates and is an emergency physician at Morristown (N.J.) Medical Center.
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Nevins Gives Lecture at Morristown Medical Center Sol Nevins, MD, FACEP, gave a lecture to emergency medicine residents at Morristown Medical Center Aug. 6. The presentation was entitled, “Surviving a Career in Emergency Medicine.” Dr. Nevins, an attending emergency physician, was a past recipient of the “New Jersey EMS Medical Director of the Year” award from the NJ EMS Council. Dr. Nevins is a partner of Emergency Medical Associates and is a member of EMA’s Board of Directors.
•
35 yyears ears of expertise exper x tise
•
Serving Ser ving patients patie ents in New York, York, New w Jersey and Pennsylvania, Pennsyllvania, as w ell as North No or th Carolina Carolina and Rhode Rho ode Island well
•
Dedicated board-certified Dedicated bo oard-cer tified emergency emerge ency physicians physicians integrate integ gra te hospital’s culture iinto nto yyour our hos spital’s cultur e
•
Recognized ffor Recognized or clinical e excellence, xcellence, quality quality service ser vice and high patient satisfaction pa tient sa tisffaction
(877) 692-4665 5
info@EMA.net
www.EMA.net www .EMA A.net
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December, 2013
Hospital Newspaper - NY
Ask An Expert Christopher J. O’Connor Executive Vice President, GNYHA Ventures, Inc., President, GNYHA Services, Inc. and President, Nexera, Inc.
The Password to Access Strategic IT Solutions? Try G-P-O. To succeed in today’s healthcare system, information sharing across provider types and locations is essential—a task made easier by information technology. For years, hospitals have funneled resources into cutting-edge medical technology, but lagged behind in using IT to streamline processes and disseminate information. Hospitals are now challenged to bolster their IT systems—both hardware and software—to link the people and processes that affect cost, quality, and outcomes. With the capability to share data quickly and securely, as well as perform complex analytics, IT is vital to every hospital’s strategic plan. The high price tag of IT investments warrants a clearly defined methodology to assess the value of the technology. However, when making that assessment, the way in which the technology affects the organization’s overall healthcare delivery, not just the efficacy of a specific function (such as network management), should also be considered. IT projects are more likely to succeed when the following organizational and project features are in place: 1. A set framework to regularly assess organization-wide IT capabilities and investments 2. Realistic expectations and timelines for IT project implementation 3. Deployment strategies that include ample testing, training, and input from stakeholders other than IT (supply chain, clinicians, etc.) 4. Availability of baseline process performance measurements 5. Plans for ongoing IT measurement and reporting processes One of the reasons that IT implementation is complex is that oftentimes more than just internal factors are involved. IT may require compatibility across systems and industries. There are also usage and security restrictions to be considered. That's where a group purchasing organization can be indispensable. A GPO can help health organizations streamline the process of meeting their information technology needs, whether by aggregating volume to get the most competitive prices on personal computers or tablets, or by identifying the best data storage solutions that comply with essential regulatory standards. At GNYHA Services, in addition to offering contracts for services ranging from IT consulting to image management, we provide access to strategic technology solutions for e-procurement, staff scheduling, and even mobile device recycling. And our members can rest assured that their IT services meet HIPAA and other regulatory requirements. Our IT vendors provide secure data delivery and storage solutions (such as encrypted email)—all HIPAA compliant for data exchanged over the Internet—with detailed tracking and reporting capabilities for auditing purposes. By providing the means for patients, providers, and other organizations to access vital data and communicate with each other, IT has the potential to impact all of healthcare’s main components, including clinical, financial, and operational processes. But you don’t have to wade into the deep end of IT alone: your GPO, with a strategic IT portfolio, can help hospitals and health systems access the most relevant, innovative, and secure IT services at the greatest possible savings. Christopher J. O’Connor is Executive Vice President of GNYHA Ventures, Inc., the for-profit arm of the Greater New York Hospital Association, and President of two GNYHA Ventures companies: GNYHA Services, Inc., an acute care group purchasing organization, and Nexera, Inc., a healthcare consulting firm. Mr. O’Connor is Chair-Elect of the Association for Healthcare Resource & Materials Management (AHRMM).
Hospital Newspaper - NY December, 2013
Achieve Optimal IT—SYNC to SAVE
From iPads to EHRs, hospitals are placing renewed focus on IT capital investments. GNYHA Services helps providers keep pace with this dynamically changing industry. Our contract portfolio is built using member feedback to ensure that members achieve savings in every healthcare IT category.
Turn to GNYHA Services to sync systems with savings. Call us today at (212) 246-7100.
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December, 2013
Hospital Newspaper - NY
Catholic Health Services Provides Quality Services to Long Islanders Catholic Health Services (CHS) encompasses some of the region’s finest health care providers. St. Charles—for the third consecutive year—and Mercy Medical Center have been named Top Performers on Key Quality Measures™ by The Joint Commission, among just 45 hospitals recognized as such in all of New York and out of more than 3,000 U.S. hospitals evaluated, based on 2012 data. Also, St. Francis Hospital, The Heart Center®, and St. Catherine of Siena have again been awarded an “A” for patient safety from The Leapfrog Group, as measured by the Hospital Safety Scoresm. “We strive for the utmost quality for the benefit of our patients,” commented CHS Senior Vice President for Medical Affairs and Chief Medical Officer Patrick M. O’Shaughnessy, DO. St. Francis and Good Samaritan are two of only three Magnet® hospitals on Long Island. St. Francis, New York’s only specialty designated cardiac center, is ranked by U.S. News & World Report the number 1 hospital on Long Island for 2013–2014, and it is the only one ranked in the top 10 for cardiology and heart surgery. U.S. News also ranked St. Charles and Good Samaritan among the Best Hospitals for 2013–2014. Mercy was named 1 of the 100 Great Community Hospitals by Becker’s Hospital
CHS’s hospitals and other providers offer quality services to Long Islanders.
Review, in addition to earning nursing’s Pathway to Excellence® designation. Recently, St. Joseph was honored by the National Database of Nursing Quality Indicators for outstanding commitment to quality
patient care and by the American Heart Association/American Stroke Association with the 2013 Gold Plus award for stroke care, which was earned by St. Catherine, as well. All six CHS hospitals are
designated stroke centers and have The Joint Commission’s Gold Seal of Approval®. CHS also has an extensive network of long-term, sub-acute facilities, certified home health care, hospice
services, a medical equipment company, and residential and day programs for children and adults with developmental disabilities, as well as a substance abuse and mental health program. Among other honors, Our Lady of Consolation and St. Catherine of Siena nursing and rehabilitation facilities were both ranked by U.S. News among the Best Nursing Homes for 2013–2014. Catholic Home Care, working closely with CHS Home Support Services, has been ranked in the top 25% of home care agencies by HomeCare Elite™ for 6 consecutive years. Good Shepherd volunteers were recognized by the Hospice and Palliative Care Association of New York State for two consecutive years. Maryhaven Center of Hope programs received the highest level of accreditation from the Commission on Accreditation for Rehabilitation Facilities. CHS’s commitment to quality has benefited communities across Long Island. CHS hospitals participate in the New York State Partnership for Patients, a quality initiative jointly led by the Healthcare Association of New York State and the Greater New York Hospital Association. For more information, please call 1-855-CHS-4500. Magnet ® is a registered trademark of the American Nurses Credentialing Center. All rights reserved.
Hospital Newspaper - NY December, 2013
St. Francis Hospital, The Heart Center®, St. Charles Hospital, Good Samaritan Hospital Medical Center, Mercy Medical Center, St. Catherine of Siena Medical Center, St. Joseph Hospital, Catholic Home Care, Good Samaritan Nursing Home, Good Shepherd Hospice, Our Lady of Consolation Nursing & Rehabilitative Care Center, CHS Home Support Services, Maryhaven Center of Hope, St. Catherine of Siena Nursing & Rehabilitation Care Center
When you’re fighting for your health, you want the best team behind you. Meet Long Island’s Nationally Ranked Health Care System Six outstanding hospitals. An extensive Continuing Care Division. Thousands of dedicated and compassionate professionals. Countless awards and recognitions. For more information, please call 1-855-CHS-450 0
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December, 2013
Hospital Newspaper - NY
ColumbiaDoctors of the Hudson Valley Physicians raise awareness for heart disease at Tri-County Go Red for Women luncheon About ColumbiaDoctors of the Hudson Valley: Founded in 1979 as Ramapo Cardiologists (and later renamed Hudson Heart Associates), ColumbiaDoctors of the Hudson Valley (CDHV) provides comprehensive cardiovascular and internal medicine services, with a focus on prevention, diagnostic testing, and treatment. Its physicians and nurses, who have special expertise in women’s heart health and older adults, are committed to providing exceptional and compassionate care at every step of a patient’s treatment. CDHV physicians are faculty members of the Columbia University College of Physicians & Surgeons and affiliated with New York-Presbyterian/Columbia University Medical Center, one of the nation’s top academic medical centers.
Dr. Ainat Beniaminovitz, M.D., F.A.C.C. (standing, left) and Dr. Judy Lin, M.D. (standing, right) answered audience questions during an educational breakout session at the Tri-County Go Red for Women Luncheon titled “At the Heart of the Matter: Keeping Yours Healthy.”
photos provided
ColumbiaDoctors of the Hudson Valley sponsored the American Heart Association’s Tri-County Go Red For Women Luncheon, held Nov. 1, at the West Hills Country Club in Middletown. During a “Heart to Heart” education breakout session, Dr. Ainat Beniaminovitz and Dr. Judy Lin presented an insightful and lively physician/patient role play, highlighting the risks for coronary heart disease and key tips for heart health. The event was part of American Heart Association’s national “Go Red For Women” campaign, which empowers women with knowledge and tools necessary to take positive action to reduce the risk of heart disease and stroke. The luncheon included heart disease education, uplifting stories, a silent auction, heart-healthy lunch and a keynote by comedian Diana Jordan.
Dr. Ainat Beniaminovitz, M.D, F.A.C.C., (left) and Dr. Judy Lin, M.D. (right) were presenters at the Tri-County Go Red For Women Luncheon’s morning education session, held on Nov. 1 at West Hills Country Club in Middletown. Sister Fran Gorsuch (center) was the chair of the luncheon.
Pictured (l-r): ColumbiaDoctors of the Hudson Valley staff members Terri Sullivan, R.N., nursing manager, Yandreily Arroyo, operations manager, and Danielle Postiglione, medical assistant, attended the Tri-County Go Red for Women Luncheon to show their support for physicians Dr. Ainat Beniaminovitz, M.D., F.A.C.C and Dr. Judy Lin, M.D. The doctors presented a lively physician/patient role play during the event’s morning education session titled “At the Heart of the Matter: Keeping Yours Healthy.”
Mercy and St. Charles named Top Performers Both Mercy Medical Center and St. Charles Hospital have been ranked a Top Performer on Key Quality Measures™ by The Joint Commission, the leading accreditor of health care organizations in the U.S. They are among just 45 hospitals in New York state to earn such designation out of more than 3,000 U.S. hospitals evaluated. The ratings are based on an aggregation from the accountability measure data reported to The Joint Commission during the 2012 calendar year. “We strive for the utmost quality for the benefit of our patients. The Joint Commission’s ranking recognizes our hospitals’ extraordinary level of commitment to sustaining quality health care across a wide
spectrum of performance measures,” said CHS Senior Vice President for Medical Affairs and Chief Medical Officer Patrick M. O’Shauhnessy, DO. “Everyone at CHS is proud of the patient care teams at St. Charles and Mercy.” Earning a place on the Top Performers list for the third consecutive year, St. Charles most recently received this recognition for pneumonia, surgical care and stroke measures. Mercy also excelled in measures for pneumonia and surgical care. Both St. Charles and Mercy achieved performance of 95% or above on a single, composite score that includes all the accountability measures in data reported to The Joint Commission, for every one of
which each hospital also met a 95% performance threshold, excluding any measures with fewer than 30 eligible cases or patients. In addition to Joint Commission accreditation, Mercy and St. Charles—along with other CHS hospitals—participate in the New York State Partnership for Patients, a quality and safety initiative developed by the Centers for Medicare & Medicaid Services (CMS). St. Charles earned a place among the Best Hospitals for 2013–2014, as ranked by U.S. News & World Report, along with St. Francis Hospital, The Heart Center®, and Good Samaritan Hospital Medical Center. In addition, CHS’s Our Lady of Consolation and St. Catherine of
Siena were recognized as among the Best Nursing Homes in the nation. Mercy was recently named one of the “100 Great Community Hospitals in the U.S.” by Becker’s Hospital Review based on its “quality of care and service to the community.” This is in addition to being recognized with the Pathway to Excellence® designation by the American Nursing Credentialing Center. In 2012, it was ranked among the top hospitals in New York of Best Hospitals by U.S. News & World Report. Mercy also just earned for the third time the Get With The Guidelines® Stroke Gold Plus award. St. Catherine of Siena Medical Center earned the 2013 Get With The Guidelines® Stroke Gold Plus award.
St. Joseph Hospital also earned the Get With The Guidelines® Stroke Gold Plus award and received Recognition for Outstanding Commitment to Quality Patient Care from the American Nurses Association’s National Database of Nursing Quality Indicators for 2011-2013. Catholic Health Services (CHS) is an integrated system encompassing some of the region’s finest health and human services agencies. With six acute care hospitals, three nursing homes, a home health agency, hospice, a community-based agency for persons with special needs and a regional lab, CHS’s high standards have resulted in a nearly 24% market share.
Hospital Newspaper - NY December, 2013
Page 13
Burke Rehabilitation Hospital’s Dr. Barry Jordan to receive Champion of Hope Award from Brain Injury Association of New York State
provided
Center and performed his neurology residency training at the New York Hospital-Cornell University Medical Center. Dr. Jordan and his wife Ruby reside in White Plains. A statewide, non-profit membership organization, the BIANYS provides help and hope for individuals with brain injury and their families. The Association is the premier support and advocacy organization in New York State for those thrust into the often confusing and overwhelming world of brain injury. BIANYS is privileged to work with our wounded veterans who have sustained brain injury in the service of our nation, and their families. Through its extensive education and information resources, training, public education, advocacy, chapters and support groups, and family support services, BIANYS assures no one is forced to face the trauma of brain injury alone. For more information about the BIANYS gala honoring Dr. Jordan, please visit its website at www.BIANYS.org or call (212) 980-1711.
E X C E L L E N C E I N R E H A B I L I TAT I O N F O R N E A R LY 1 0 0 Y E A R S
Where You Go For Rehab Matters Founded in 1915, Burke Rehabilitation Hospital is the only hospital in Westchester County dedicated to rehabilitation medicine. Burke
PROGRAMS: • Amputee • Joint Replacement • Brain Injury • Cardiopulmonary • Neurological • Orthopedic • Spinal Cord Injury • Stroke Recovery
offers inpatient and outpatient programs for those who have experienced a disabling illness, traumatic injury or surgery. Burke
is both a rehabilitation hospital and medical research institute.
Burke's doctors and therapists provide the highest quality
treatment, while its research scientists explore the frontiers of
rehabilitation medicine. All share the Burke mission to ensure that
every patient makes the fullest possible recovery.
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Burke Rehabilitation Hospital has announced that Barry Jordan, M.D., MPH, assistant medical director, will be honored with the 2013 Champion of Hope Award by the Brain Injury Association of New York State (BIANYS) at the organization’s annual gala. Dr. Jordan is a renowned neurologist who has been with Burke since 1999, first as an attending neurologist and then director of Burke’s inpatient Brain Injury program and medical director of the Memory Evaluation and Treatment program. Earlier this year, Dr. Jordan was promoted to assistant medical director while continuing to serve as director of the Brain Injury program. “For more than a decade Dr. Jordan has been an invaluable member of the Burke Rehabilitation team,” says Mary Beth Walsh, M.D., Burke’s CEO and executive medical director. “He has expanded our brain injury services, helped improve patient outcomes and had a positive impact on patients’ lives. Additionally, his work with the Brain Injury Association of New York State as an advocate for patients with brain injuries has been influential and he is very deserving of this award." Dr. Jordan has extensive experience in the diagnosis and treatment of brain injuries including concussion and chronic traumatic encephalopathy (CTE), a progressive degenerative disease affecting individuals with a history of multiple concussions or other head trauma, sometimes seen in professional athletes such as football, rugby, hockey and soccer players as well as boxers. Outside of his work at Burke, Dr. Jordan is heavily involved in the welfare of athletes. He serves as the chief medical officer of the New York State Athletic Commission, team physician for U.S.A. Boxing, and a member of the National Football League (NFL) Players Association MackeyWhite Traumatic Brain Injury Committee and the NCAA Concussion Task Force. He is also an associate professor of Clinical Neurology at Weill Cornell Medical College. Dr. Jordan graduated from the University of Pennsylvania with a bachelor’s in neurophysiology and obtained his medical doctorate from Harvard Medical School. Dr. Jordan completed an internship in internal medicine at the University of California-Los Angeles Medical
785 Mamaroneck Ave. White Plains, NY 10605 888.99.BURKE www. Burke.org
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December, 2013
H
Hospital Newspaper - NY
HOSPITAL of theYear!
New Health TV News Magazine Launches on WLNY Focus on Health, a new TV news magazine, recently debuted on WLNY-TV 55/10. The 30minute show consists of single-themed episodes comprised of three separate segments that feature interviews, video and discussion on specific healthcare topics. The show airs Saturday mornings at 10:30 a.m. and runs for 13 weeks. An encore run follows in the spring. Hosted by Suzanne Steinbaum, DO, a cardiologist at Lenox Hill Hospital in Manhattan, Focus on Health is produced by the North Shore-LIJ Health System. Among the topics to be covered this season are: breast cancer, diabetes, the impact of health care reform, infection prevention, mental health, neurology, heart health, veterans' health services, pediatrics and wellness.
“Our approach to the show is designed to be a sort of ’ 60 Minutes meets health care’ in half the time.” Dr. Steinbaum explained.” We approach health care from a news feature perspective – hoping not only to educate but also entertain our viewers.” Focus on Health is carried by most cable and satellite TV providers in the New York area. WLNY-TV can be accessed on: • Cablevision channel 10 (standard definition-SD) in New York and New Jersey, channel 15 (SD) in Connecticut and high-definition (HD) channel 710; • Verizon FiOS channel 10 (SD) and HD channel 510; • Time Warner channel 55 (SD), HD channel 755 in the five boroughs, HD channel 755 in the Hudson Valley and HD channel 753 in New Jersey; • RCN channel 14 (SD); • Comcast channel 10 (SD) and HD channel 810; • DIRECTV channel 55 (SD) and HD channel 55; and • Dish Network channel 55 (SD). Non-cable subscribers can also access WLNY over the air on channel 55. To see a listing of upcoming shows or to view individual episodes, go to: www.northshorelij.com/hospitals/news/focus-onhealth
OnHealth App Creates Free Digital Health Magazine for iPad and iPhone The North Shore-LIJ Health System has launched a new free app, called OnHealth, that allows users to create and customize a digital health magazine based on their specific interests and healthcare preferences. The app, the first of its kind in the New York health market, was developed by the health system in conjunction with Northport, NY-based Onward Publishing and allows users to continually update and change their preferences based on their changing needs and interests. “The idea behind OnHealth was to put the user in control,” said Terry Lynam, the health system’s vice president for public relations. “People are rarely interested in the full gamut of health care information. They’re concerned about what affects them, their family and friends. Whether an individual wants news on one specific disease, several conditions or they’re interested in following a specific hospital, doctor or they just want wellness information, the OnHealth app lets them select the news they want to receive and only the news they want.” The app works by pulling content from one of the New York region’s largest healthcare providers and allows individuals to create a magazine in which they dictate the content. OnHealth automatically updates information with the most recent print, digital and video information available from North Shore-LIJ Health System – including magazine articles from North Shore’s 10 community magazines, videos, news stories, press releases and other content. “One has only to look at social media to see that more and more people receive news and information through platforms like Facebook, YouTube, Instagram and Twitter,” said Onward Publishing President and CEO Jeff Barasch. “They don’t want to search through a website for information. People select who and what they want to follow, and that’s how they get information that’s important to them. It’s the news they want -- their choice." North Shore-LIJ Health System’s OnHealth is currently available for the iPhone and iPad and can be download for free in iTunes.
Hospital Newspaper - NY December, 2013
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for info t s e t La es and
nursdents stu
December, 2013
Hospital Newspaper - NY
Nurse’s Viewpoint
By Alison Lazzaro, RN
Hospital Newspaper Correspondent
Standing Your Ground Ever read the childhood story book, "If You Give a Mouse a Cookie?" As the story goes in this circular tale, once the mouse is given a cookie, the mouse asks for milk, and then continues requesting more and more. In nursing, sometimes it's challenging not to be pulled into this spiral. Patients push you to the limits, but ultimately it is important to do what is safe for the patient and to protect your license. Take Jane Doe for example. A 23 year old "frequent flyer" patient with chronic pancreatitis is admitted to your unit. When you walk in to administer her medications, she tells you that all the other nurses gave her twice the dose that is ordered for Benadryl, rather than "wasting" half the bottle. Jane Doe tests the limits and notices how busy you look. She is knowledgeable about the hospital system. How do you stand your ground while caring for her with respect? First off, take a deep breath and center yourself before entering the patient's room. If "PRN" medications were given during the previous shift, be sure to note the correct times they are due next. Writing down the time for the next scheduled dose for the patient can eliminate being called back into the room many times. This also provides the patient the ability to participate in her care by knowing when her medications are due and asking for them appropriately. Clustering care is critical during a busy shift to keep you grounded. Avoid going into a patient room empty handed. Instead, be ready to take a blood sugar, bring in a fresh pitcher of water and morning medications rather than going back and forth constantly. Multi-tasking these jobs will allow the patient to get more undisturbed rest and allow you a couple extra minutes to be fully present with your patient. These extra moments allow you use your time to connect with your patient. Be an advocate for your patients. Speak up if you see your patient's pain regimen is not providing relief. After twelve hour shifts, nurses know their patient better than anyone else on the treatment team and can detect subtle changes. Be persistent if your intuition tells you something is wrong because it can save lives. Focus on one patient at a time. Nurses are constantly being interrupted with different tasks whether with a phone call, visitor, or call light. Take a moment to step back and concentrate on the patient you are working on. This will prevent you from charting on the wrong patient or giving an incorrect medication. Standing your ground translates to caring for the mind, body, and spirit of your patient while being true to yourself as a nurse. Jane Doe's manipulative behavior may just be her way of retaining some sense of control in the uncertain hospital environment. Take a moment to set an intention at the start of your shift and know that patients are just looking for a caring and knowledgeable nurse to help them. Be mindful when talking to your patient rather than scrambling to the next task. Remember the power of taking a deep breath whenever things seem to get overwhelming. Standing your ground in this holistic perspective can prevent burnout and promote healing.
Hospital Newspaper - NY December, 2013
PAge 17
Bergen Regional Medical Center honors six employees with the President’s Distinguished Merit Award Bergen Regional Medical Center (BRMC) honored six employees with the President’s Distinguished Merit Award for their outstanding customer service and dedication to patient care. The awardees received the honor during the hospital’s 15th annual Merit Awards Ceremony at Seasons in Washington Township, NJ. This year’s recipients include:
• • • • • •
Elizabeth Gooding joined BRMC 40 years ago and works a ward clerk. Jennifer Purnell joined Bergen Regional in 2008 as an addictions counselor and is currently the Manager of the BRMC Access Center for Mental Health and Substance Abuse Services. Debra Rausch, RN, has worked at BRMC for 35 years in the Behavioral Health Department and recently joined the hospital’s Education Department. Srikanth Reddy, MD, began his career with Bergen Regional in July 2000 as a resident and joined the staff as a psychiatrist in 2004. Victor Reyes joined BRMC in 2007 and works as a cook. Michele Zerener, joined BRMC in 2009 and is the Assistant Director for the Long Term Care Pharmacy.
The BRMC President’s Merit Awards Program acknowledges employees who demonstrate outstanding service in their care towards patients’ well-being and service anniversary milestones. Honorees were nominated by their peers and supervisors and selected by an administrative committee. About Bergen Regional Medical Center Bergen Regional Medical Center is both the largest hospital with 1,070 beds and the largest licensed nursing home in New Jersey. Located at 230 East Ridgewood Avenue in Paramus, NJ, BRMC provides a comprehensive set of quality services including Long Term Care, Behavioral Health Care and Acute Care to the Bergen County community and is a safety net provider for the underinsured and uninsured in the State of New Jersey. Bergen Regional has a full service emergency department, state of the art operating suites and more than 20 ambulatory specialty services available through the BRMC clinic. For more information, call 201.967.4000 or visit www.bergenregional.com.
Three Divisions of Care‌ One Commitment to Excellence %(+$9,25$/ +($/7+ &$5(
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` Addiction Services ` Adult, Geriatric, Child and Adolescent Services
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For More Information Call
` One of 2 Certified NICHE (Nurses Improving Care for Healthsystem Elders) facilities in Bergen County
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December, 2013
Hospital Newspaper - NY
Vassar Brothers Medical Center holds 24th Annual Neonatal Intensive Care Unit Reunion Vassar Brothers Medical Center held its annual reunion for the children who graduated from the Neonatal Intensive Care Unit (NICU) and their families. This marks the 24th year for the reunion which was held at The Poughkeepsie Grand Hotel. Over 300 people were in attendance enjoying arts and crafts, games, entertainment and refreshments. The event is a celebration and offers an opportunity for families and staff of the NICU to reunite. Children from the ages of 6 months to 16 years old enjoyed the many ac-
tivities offered and many children have attended every year. The nurses and nurse practitioners plan the event along with the neonatologist who were an integral part of the planning and success of the reunion. Many community volunteers help host the celebration including local Girl Scout troops. “The NICU reunion is a time for the children and their families to come together and share time together with other NICU families,” said Eileen Castle, RN, Director Patient Care Services, NICU, Vassar Brothers Medical Center.
“Many children stayed in the NICU for many months and during that time we build relationships with the families and look forward to seeing them at the annual reunion.” Vassar Brothers Medical Center NICU is a Level 3 which provides care for patients requiring increasingly complex care. To learn more visit www.health-quest.org. About Health Quest Health Quest is the Hudson Valley’s largest integrated family of hospitals and health care providers, delivering the highest quality care across a variety of service lines, including Cancer Care, Cardiac Care, Orthopedics, Neurosciences, Women’s and Children’s Services and Surgical Services.
Hospital of the Month Hospital Newspaper highlights one hospital per month as the centerfold feature. Great way to get information about your facility to interested readers. For more details contact: GENERAL MANAGER
Jim Stankiewicz (Jim@hospitalnewspaper.com) 845-534-7500 ext 219 Scan this barcode with your smart mobile device to see Hospital of the Month examples on www.hospitalnewspaper.com
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Our family includes three awarding-winning hospitals—Northern Dutchess Hospital in Rhinebeck, Putnam Hospital Center in Carmel
and Vassar Brothers Medical Center in Poughkeepsie—plus 10 primary care Health Quest Medical Practice (HQMP) locations, several HQMP specialty locations and two Health Quest Urgent Care locations for walk-in urgent care. Altogether, Health Quest delivers immediate, compassionate care, using the latest medical technology, to more than one million people in Columbia, Dutchess, Ulster, Orange, Putnam and northern Westchester counties. Health Quest was also recently named the “most recognized Hospital System in the Mid-Hudson River Valley Region (Dutchess, Orange, Putnam and Ulster counties)” by Healthgrades, a leading hospital ratings organization.
Hospital Newspaper - NY December, 2013
Page 19
WHAT WHA AT MAKES MAKES A LEADER LEADER IN HEAL HEALTHCARE THCARE C COST OS ST MA MANAGEMENT? NAGE A EMENT?
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December, 2013
Hospital Newspaper - NY
Good Samaritan Hospital’s Superhero Nurse Melody Butler, BSN, RN, a pediatric nurse at Good Samaritan Hospital Medical Center, was recently honored with the 2013 Mosby’s Superheroes of Nursing Award at the American Nurses Credentialing Center National Magnet® Conference. The organization promotes knowledge and competency in immunizations and positions nurses as vaccine champions among colleagues, patients, and the public. Butler was nominated in the “Protector” category for her initiatives to raise immunization rates and educate the public about the benefits of protection against vaccine-preventable diseases. She was also nominated by the American Nurses Association for their Immunity Award and has spoken at local schools on the importance of vaccinating and helping to alleviate children's fears. She resides in Lindenhurst. Vaccines are truly life-saving, and they represent the best defense against diseases such as measles and pertussis. This year alone, vaccines will prevent 33,000
deaths and 14 million infections. There are many websites—such as www.vaccineinformation.org or www.immunize.org—with guidelines for parents on recommended vaccine schedules. For more information on Good Samaritan pediatric services, please call (631) 376-4444. Good Samaritan Hospital Medical Center is a 537-bed (including 100 nursing home beds), voluntary, not-for-profit hospital located in West Islip. The medical center, which has more than 3,775 employees and 900 physicians on staff, had nearly 28,000 patient admissions and nearly 100,000 emergency department visits in 2012. Good Samaritan is a member of Catholic Health Services of Long Island. Visit the website at www.goodsamaritan-hospital.org. The medical center supplies residents with the tools necessary to maintain good health. This includes community lectures, screenings, health fairs and other community programs and services.
provided
Pictured (L-R): Good Samaritan Hospital’s Senior Vice President of Patient Care and Chief Nursing Officer Jeanne Dzurenko, RN and Superheroes of Nursing Award recipient Melody Butler, RN.
Unique Recruitment Opportunity Hospital Newspaper believes that high school students should be informed about potential healthcare careers. Special career sections will be placed in your local high schools, medical schools, colleges and nursing schools. Contact Jim Stankiewicz for more information. tel: 845-534-7500 x219 jim@hospitalnewspaper.com
This is your opportunity to display opportunities for: Faculty/Physician Nursing Administrative Support Positions Medical Assistants Medical Imaging Counselors Dieticians Clinical Care
“Bring me a tomato…STAT!” Lenox Hill Hospital teaches doctors to save lives through healthful cooking Lenox Hill Hospital is teaching doctors to “walk the talk” when it comes to healthy eating practices. The goal is for doctors to learn to live, cook and eat by example, enabling and empowering them to become role models and teachers for their patients. “In both hospital and clinical settings, doctors often care for patients with medical complications born from lifestyle-related illness, like obesity, diabetes, hypertension and to an extent—cancer,” said Dr. Graham. “There are very few programs to teach medical residents—as one of the primary givers of medicine in academic hospitals such as Lenox Hill—basic healthful cooking techniques. With increasing evidence linking diet to health and disease, this partnership between NGI and Lenox Hill Hospital will address the knowledge gap in nutritional education and its impact on illness and wellness.” Medical interns and residents from Lenox Hill Hospital will learn how to use techniques from world cuisines—along with other flavor strategies—to increase the appeal of vegetarian meals primarily based on fruits, vegetables, whole grains, legumes, nuts, healthy oils, and low-fat proteins. Sessions will take place on Mondays in order to bring attention to Meatless Monday, a non-profit initiative of The Monday Campaigns, with the goal of reducing meat consumption by 15%.
Hospital Newspaper - NY December, 2013
PAGE 21
State, County Emergency Services Groups honor South Nassau’s Emergency Medicine Chair Joshua Kugler, M.D., FACEP, FAAEM, chair of the department of emergency medicine at South Nassau Communities Hospital, has been named the recipient of both the New York State (NYS) Emergency Medical Services Council’s and Nassau County Regional Emergency Medical Services Council’s 2013 Physician of Excellence Award. Dr. Kugler earned the awards for his enduring commitment to excellence and leadership in emergency medicine, which has resulted in the significant improvement of emergency medical services in the community and throughout the state. In addition to his role as chair of emergency medicine at South Nassau, Dr. Kugler also serves as the co-chair of the ED Steering committee and serves actively across several other integral operational committees, including EMR steering, utilization and Emergency Management. He is the Medical Director for the Oceanside Fire Department and supports the Nassau County Police Department.
Joshua Kugler, M.D., FACEP, FAAEM, with his sons Jack and Luke, earned the state and county’s EMS 2013 Physician of Excellence Awards for his enduring commitment to excellence and leadership in emergency medicine. (From left to right) Paul Napoli, Scott Glazer, Vincent Papsadero, Dr. Vic Politi (Deputy Nassau County Executive) and John Hassett were among the state and county EMS leaders to congratulate Dr. Kugler.
Dr. Kugler is a diplomate of the American Board of Emergency Medicine and National Board of Medical Examiners. He is a fellow of the
American College of Emergency Physicians and American Academy of Emergency Medicine. He is the current Chair of the Nassau Regional
Emergency Medical Advisory Committee and served as Nassau’s representative to the state emergency medical council for eight years.
Dr. Kugler served in the United States Navy for nine years in both operational and clinical roles. He completed his service in 1999 as a Lieutenant Commander. His naval medical training was furthered at the Naval Aerospace and Operational Medical Institute where he was a designated Flight Surgeon in 1997. Prior to joining South Nassau, Dr. Kugler was the Associate Director of Emergency Medicine at St. Charles Hospital in Port Jefferson, NY, and draws from clinical experience, which extends to hospitals in Maryland, Virginia, Florida and Mississippi. Dr. Kugler graduated from Duke University with a Bachelors of Science and attained his Medical Doctorate at the University of Pittsburgh. Additionally, Dr. Kugler has a Masters of Science Degree in Health Management from Harvard University. For more information, please visit www.southnassau.org
EMERGENCY MEDICINE UPDATE CME 2013 Conferences 9/23-26 Las Vegas, Nevada
11/4-8 Maui, Hawaii
2014 Conferences 1/20-23 Duck Key, Florida
2/2-7 Turks and Caicos
2/10-14 Telluride, Colorado
3/17-20 Las Vegas, Nevada
4/12-19 7-Day Caribbean Cruise
5/19-22 New Orleans, Louisiana
7/5-12 7-Day Alaskan Cruise
7/21-25 Yosemite, California
8/25-29 Whitefish, Montana
9/15-18 Las Vegas, Nevada
11/13-16 Key West, Florida
12/9-12 Paradise Island, Bahamas
2014 Ultrasound in Emergency Medicine 3/20-21 Las Vegas, Nevada
9/18-19 Las Vegas, Nevada
2015 Tentative Conferences 3/16-19 Las Vegas, Nevada
4/19-24 Turks and Caicos
9/14-17 Las Vegas, Nevada
2016 Tentative Conferences 3/14-18 Las Vegas, Nevada
north west S E M I N A R S
9/12-16 Las Vegas, Nevada
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December, 2013
Hospital Newspaper - NY
“Creating a Strategic Partnership for Mutual Success” A Case Study Presented by PHX Summary In today’s business environment, more companies are taking steps to protect the core competencies of their businesses while outsourcing other key functions to allow for increased efficiencies. Since many businesses are now characterized with partner relationships and the line of what divides the business from the vendor can be somewhat obscure, it is essential to develop strategic alliances that are transparent to the end user. This case study describes how a 30,000 life Payor re-evaluated its current vendor relationship and book of services to develop a long term strategic vendor partnership which would strengthen their business and allow them to focus on one of their core competencies, customer-centric service. The Payor believed that dedication to a strong vendor relationship would lead to long term operational efficiency, higher levels of “end” customer care and an overall competitive edge in the marketplace.
Key Challenges Our highlighted Payor had some key fundamental issues which were hindering their claims cost solution from achieving peak performance. Claims Editing and Out-of-Network services were being performed by a cost management vendor and Bill Review and Audit was serviced by another 3rd party external source. This led to multiple outsourcing venues analyzing identical data and thus increased the complexity of their cost management solution. In addition, the Payor was not receiving the required level of service, had conflicting goals, and was not able to create a balanced, equitable risk scorecard –all of which led to an inadequate vendor relationship.
During the subsequent 12 months, using all three of PHX services, claims followed the effectual path to ensure maximized savings:
➢
Upon receipt, claims were first routed through a “proprietary” claims editing system which determined accuracy of coding. After the initial automated edits were completed, claims were then transferred to a team of certified coders. These coding professionals reviewed the patient claim history for each claim and determined appropriateness of billing. This process discovered over $1.9mm in savings.
➢
From claims editing, all claims then traveled to our Bill Review and Audit department where a team of nurses performed line by line audits to determine the accuracy of each claim’s charges. This stage captured an additional savings of over $866,000.
➢
Finally, the claims were routed to the PHX Out-of-Network where expert negotiators conducted claim by claim negotiations to achieve and secure an additional $1.8mm savings. In parallel to this process, PHX assigned a team of cross functional specialists to provide “hands-on” guidance to the Payor’s needs during the planning and implementation process. The consulting services ranged from providing operational guidelines to coordinating a marketing analysis with recommendations for the Payor’s target audiences of brokers, employers and members.
To resolve these issues, our Payor decided to evaluate other options in the marketplace.
The goal was to secure a new vendor relationship characterized as a long term partnership with common objectives of service combined with maximized cost savings. As a part of their vendor selection process, they engaged PHX to provide an analysis of savings from their claims management solution. The objective of the analysis was to explore the ability of PHX to improve the Payor’s operational efficiency, provide maximum savings by generating the “real” costs associated with their claims, and ensure the highest level of customer service. The solution involved the utilization of PHX’s Integrity Services which includes Claims Editing, Bill Review-Audit, and Out-of-Network negotiation services to deliver maximized savings. Also, PHX’s Account Management and Operations teams were used as resources enabling PHX to leverage its technologies and strategic partnership protocols to ensure efficient workflow, expected outcomes and client satisfaction.
Solution The Payor decided to convert its operational processes
in multiple steps. This provided a safeguard for the savings being realized at each level with minimal disruption of operational procedures. The initial step for the Payor was to manually forward claims to PHX for Bill Review and Audit. After successful results were realized for Bill Review, the Payor transitioned to an automated process and began transmitting claims for all three services. These post adjudication-prepayment claims totaled over $19.6mm.
Results By eliminating the need to use multiple outside vendors and utilizing all the PHX Integrity Services, our spotlighted Payor was able to reduce the complexities of routing claims to external venues. This led to total savings for the TPA in the amount of $4.6 million. These savings helped to achieve their financial objectives and affords the opportunity for the client to redistribute those savings to other areas of their business and to increase their competitive advantage. Moreover, during this time period, an alliance formed with PHX ensured that common objectives were being fulfilled for both parties. The crucial requirement was that consistent customer service was delivered on a daily basis. This was achieved through the established practices of the PHX Client Services Team. These policies require the response time to all client inquiries to be within 24-48 hours of receipt as well as being proactive in recommending best practices when warranted. For more information about PHX Services, visit us at www.phx-online.com.
This successful strategic partnership between the Payor and PHX ultimately enriched the solutions and value provided to end customers, expanded overall knowledge about the marketplace, and allowed both parties to fuse together the core capabilities they each possess for the purpose of complementing each other’s business goals.
Hospital Newspaper - NY December, 2013
A uunique nique bus iness... business... requires i a unique nnetwork. etwork. PHX – network solutions management solution ns to help lower your
Š2013 Premier Healthcare Exchange, Inc Inc. c. All Rights Reser Reserved. ved.
healthcare costs
>> 888.311.3505 888.311.3505 | PHX-online.com
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December, 2013
Hospital Newspaper - NY
RESOURCE DIRECTORY ARCHITECTURE
Bernstein & Associates, Architects Founded in 1990, Bernstein & Associates, Architects, specializes in the design and construction of hospital and healthcare facilities. Our focus: high-quality design, excellent service, and client satisfaction. We have worked for over 100 hospitals and another 200 private healthcare facilities, across the United States. Our project types have included all hospital and healthcare service groups, including: Adult Day Care, Alcoholism Treatment Facilities, Ambulatory Surgery Centers, Assisted Living, Cancer Centers, Cardiac Cath, Cardiology, CCU/ICU, Clinics, Coronary Care, Dental, Dermatology, Dialysis Clinics, Doctors Offices, Drug Treatment Facilities, Elder Care, Employee and Student Health Support Services, Emergency Departments, Emergency Preparedness, Endoscopy, ENT, Expert Witness, Group Practices, Hospices, Hospitals, Infectious Disease, Information Systems, Intensive Care, JCAHO Survey, Joint Commission Survey, Laboratories, Master Plans, Medical Offices, Medical Equipment, Medical Libraries, Medical Records, Neurology, Nursing Homes, Ophthalmology/Eye Center, OB/Gyn, Orthopedic, Pain Care Facilities, Pathology, Patient Safety Consulting Services, Pediatric, Pharmacy, Physical Fitness and Sports, PT/OT, Primary Care Programs, Psychiatric, Radiology, Rehabilitation, Senior Citizen Facilities, Sleep Centers, Social Services, Statement of Conditions, Surgical Suites and Ambulatory Surgery Centers, Urgent Care Centers, and USP 797 Consulting Services. The firm's projects have won design awards from Progressive Architecture, Architectural Record, and the Architectural Woodworking Institute, and have been published in Advance, Health Facilities Management, Medical Technology Today, Bio/Technology, Progressive Architecture, Architectural Record, Design Solutions, Hospitality Design, Sound and Communication, Contract Design and Hospital Newspaper. Architectural Services include: programming, planning, design, construction documents, bidding and negotiation, and construction administration. The firm also offers sustainable or “green” healthcare design. The firm has a number of LEED-accredited professionals, has successfully completed numerous green healthcare projects, and has published articles on “Greening the Healthcare Environment”. Project Management (or Owner’s Representative Services) is offered as a stand-alone service through our affiliated project management company, Empire Projects, Inc. (www.empireprojects.com). Bernstein & Associates, Architects - PLLC 51201 Broadway - #803, New York, NY 10001 Contact: William N. Bernstein, AIA Managing Principal Tel: 212.463.8200 • Fax: 212.463.9898 wb@bernarch.com NEW YORK - HARTFORD - PRINCETON
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TSK Products Inc Sales@tskproducts.com 732-982-1090
CAREER MANAGEMENT
Connect with Leading Healthcare Recruiters Join BlueSteps, the executive career management service of the Association of Executive Search Consultants Healthcare executives are in demand. Are you being considered for the top leadership jobs? Join BlueSteps today to put your resume and confidential careerprofile at the finger tips of over 8,000 of the world’s top executive recruiters, including hundreds who specialize in healthcare and life sciences recruiting. In addition to a unique connection to the executive search community, BlueSteps also provides a suite of proactive career management tools including: • a free resume review and career consultation • access to the International Executive Search Firm Directory • exclusive information on hundreds of active executive searches • online brand management tools • career management content and events specifically for senior-level executives As a service of the Association of Executive Search Consultants, you can rest assured that your career details will be confidentially and securely managed within BlueSteps. Unlike other mass job boards, only the highest caliber executive search consultants (all members of the AESC) will have access to your BlueSteps profile. Each year, AESC members recruit for over 70,000 of the highest level executive positions globally, many of which are never advertised publically. Join BlueSteps today and receive 15% OFF your membership! Visit www.BlueSteps.com and enter Healthcare15% at checkout to get this exclusive discount. Contact info@bluesteps.com to learnmore or for assistance getting started!
CONTRACT/PRACTICE MANAGEMENT SERVICES MED★EXCEL USA Providing Emergency Medicine Excellence for over 20 years EMERGENCY MEDICINE CONTRACT MANAGEMENT Physician Owned and Managed Award winning Customer Relations Program Continuous Quality Improvement Risk Management Innovations Cost Containment Measurable Outcomes
EDUCATION
Prepare for a Career in Healthcare Sector Management at Long Island University. Earn an advanced certificate or an M.B.A. degree in the growing field of healthcare management at Long Island University’s Hudson Graduate Center at Westchester. Demand for healthcare managers with business skills has never been greater. Responding to this need, Long Island University has launched a new Healthcare Sector Management program, offering two graduate study options in the field of healthcare administration. After completing your advanced certificate or your M.B.A. at the University’s Hudson Graduate Center at Westchester, you will be prepared to advance in middle and upper management positions in the healthcare industry. Option A: The Advanced Certificate in Healthcare Sector Management Enhance your credentials by enrolling in the advanced certificate program. Certificate candidates will complete four healthcare sector management courses for a total of 12 graduate credits on a part-time basis in just two semesters. Option B:The M.B.A. Degree with a Healthcare Sector Management Concentration Students in the M.B.A. program follow the standard 48-credit curriculum, normally completed by part-time students over a 24-month period, with a focus on leadership in healthcare organizations. The Healthcare Sector Management Program will be offered at Long Island University’s Hudson Graduate Center at Westchester, located on the grounds of Purchase College, 735 Anderson Hill Rd., Purchase, N.Y. Courses are offered on weekday evenings and on Saturdays. “The healthcare management field is one of the few sectors of our economy we know will continue to grow significantly over the next five years,” according to Dr. Lynn Gunnar Johnson, director of the M.B.A. Healthcare Sector Management program. For more information, please contact the Admissions Department at 914-831-2700 or Westchester@liu.edu. Long Island University Hudson Graduate Center at Westchester 735 Anderson Hill Rd. Purchase, NY 10577
EMERGENCY MEDICINE SERVICES CONSULTATION SERVICES Customer Satisfaction TeamBuilding/Staff Development Conflict Mediation ED Systems Analysis PRACTICE MANAGEMENT SERVICES Hospital and Physician Billing/Coding/Auditing/Consultation NEW YORK BASED OFFICE MED★EXCEL USA
Contact Jim Stankiewicz to find out how your organization can be featured in our Resource Directory.
845-534-7500 ext.219 Fax: 845-534-0055 Please contact Marie Buchanan at 800.563.6384 Ext. 249 mbuchanan@medexcelusa.com all inquiries are confidential
Online Directory available at www.hospitalnewspaper.com
Hospital Newspaper - NY December, 2013
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Franklin Hospital gets Joint Commission Certification for total hip, knee replacements The North Shore-LIJ Health System announced recently that Franklin Hospital has received The Joint Commission’s Gold Seal of Approval for its total hip and knee replacement programs. To achieve Joint Commission certification, Franklin Hospital’s total joint replacement program had a voluntary onsite evaluation by a Joint Commission reviewer. The evaluation looked at Franklin’s program’s compliance with The Joint Commission’s rigorous standards of care including providing efficient care and preventing the spread of infections as much as possible. The review also included interviews with some of the program’s patients and staff. The total joint replacement program is comprised of a variety of medical and hospital personnel such as orthopedic surgeons, physical and occupational therapists, anesthesiologists, and peri-operative services personnel, among others. The Joint Commission, based in Oak Brook, Ill., is an independent, not-for-profit group that is involved in accrediting and certifying hospitals for the quality of their services.
"The outstanding total joint replacement team at Franklin Hospital always provides compassionate, high-quality care to its patients, which is achieved through dedication and teamwork,” said Giles Scuderi, MD, vice president of North ShoreLIJ Health System’s orthopedics. “Franklin’s total joint replacement team focuses on the individual patient's needs to provide optimum care, mobility and recovery.” “Achieving Joint Commission certification means Franklin Hospital total hip and knee replacement patients can expect superior care,” said Gus Katsigiorgis, DO, head of Franklin’s orthopedics program. “In adhering to The Joint Commission’s strict clinical guidelines, our team provides continuously highquality, life-changing procedures for our patients.” Franklin Hospital’s total joint replacement program has also received a five-star rating from Healthgrades for three consecutive years (20112013) and the hospital’s overall orthopedics program was ranked the best on Long Island in 2013.
“The Joint Commission’s certification of Franklin Hospital’s total hip and knee replacement programs underscores the clinical excellence of the programs’ staff,” said Catherine Hottendorf, RN, executive director of
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have also received Joint Commission certification for their total joint replacement programs. To reach Franklin’s total joint replacement program, please call 516-256-6784.
Pictured (top row from left) Elizabeth Zubko, CPA, deputy executive director of Franklin Hospital; Asha Jacob, DPT, administrative director of orthopedics; Susan Gencorelli, RN, associate executive director of perioperative services; Thomas Philip, DPT, director of rehabilitation services; (bottom row) Giles Scuderi, MD, vice president of North Shore-LIJ’s orthopedic service line; Catherine Hottendorf, RN, executive director; Gus Katsigiorgis, DO, chief of orthopedics.
HOSPITAL
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the hospital. “We at Franklin Hospital have an ongoing commitment to provide the community with consistently superior quality of patient care.” North Shore-LIJ’s Huntington Hospital and Glen Cove Hospital
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Premium placement of advertisement Preferred placement of news, event promotion and photos Placement in monthly Digital edition (online edition)
Contact Jim Stankiewicz GM for more information • Phone: 845-534-7500 *219 • Email: Jim@hospitalnewspaper.com
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December, 2013
Hospital Newspaper - NY
RESOURCE DIRECTORY HOSPITALS Calvary Hospital Founded in 1899, Calvary Hospital is the nation’s only accredited acute care hospital devoted to palliative care for adult advanced cancer patients. Its mission is to address the physical, psychological, and spiritual needs of patients and their families. Press Ganey has consistently ranked Calvary among the top one percent in patient satisfaction among 7,000 hospitals in the country Each year, Calvary cares for more than 6,000 patients and their families. The continuum of care includes inpatient, outpatient, home hospice, nursing home hospice, home care, and the care of complex wounds. Calvary cares for inpatients at its 200-bed hospital in the Bronx and at its 25-bed Brooklyn satellite at Lutheran Medical Center. Calvary@Home offers home care, hospice, and nursing home hospice for patients suffering from advanced cancer and other chronic and acute terminal illnesses. • Home care is available in the Bronx, Brooklyn, Queens, Manhattan, Staten Island, and lower Westchester. • Hospice services are offered in the Bronx, Brooklyn, Queens, Manhattan, as well as Nassau, Westchester, and Rockland counties. • also offers hospice services in more than 35 nursing homes in Brooklyn, Manhattan, Queens, the Bronx, and Westchester, Rockland and Nassau counties. In 2004, Calvary opened the Center for Curative and Palliative Wound Care at its Bronx facility. Since then, a team of experienced physicians, surgeons, and certified wound care nurses has helped more than 800 patients to date with complex chronic wounds caused by complications of diabetes, cancer, venous and arterial disease, and other illnesses.
NURSING HOME Jewish Home Lifecare is one of the premier non-profit geriatric and rehabilitation institutions in the country. The Home serves more than 9,000 older adults daily through traditional long term care, subacute care, rehabilitation services, community services and senior housing programs. These services are offered on the Home's three campuses in Manhattan, the Bronx, and Westchester at the Sarah Neuman Center for Healthcare and Rehabilitation, as well as through our Lifecare Services Division, which provides programs throughout the metropolitan area. Many levels of care are provided by the Home's health system so that as needs change, individuals can transfer from one level of care to another. Skilled nursing and medical care are provided 24 hours a day by on-site clinical staff as well as a complement of physicians representing a full range of medical specialties. The Home also educates and trains physicians and medical professionals in geriatrics. In an unprecedented teaching program with Mt. Sinai School of Medicine, over 2400 fourth year Mt. Sinai Medical School students have participated in a mandatory rotation program at the Home. A strong component of the Home's activities include conducting research to improve the quality of life of older adults. Jewish Home Lifecare is the home of the Lester Eisner, Jr. Center for Geriatric Education, the Saul Alzheimer's Disease Special Care Unit (Bronx), the Greenberg Center on Ethics in Geriatrics and Long Term Care and the Center on Pharmacology for the Elderly (COPE). The Home has added a new service titled, CONNECTIONS, an information and referral service for the professional and lay communities, connecting people to programs.
For more information, visit www.calvaryhospital.org or call the following numbers: Calvary Hospital (718) 518-2300, Calvary@Home (718) 518-2465, and Wound Care (718) 518-2577.
Jewish Home Lifecare Manhattan - Bronx - Sarah Neuman Center 120 West 106th Street, New York, New York, 10025 Call Connections Information and Referral at 212- 870-5919 or 800-544-0304
NEW PRODUCT TECHNOLOGY
SENIOR LIVING
WORKERS’ COMPENSATION HOSPITAL WORKERS HAVE YOU BEEN INJURED ON THE JOB? Learn What You Must Do To Protect Your Workers' Compensation And Disability Rights! Do Not Make These Mistakes That Can Cost You Benefits 1. You must report the accident or injury as soon as possible, even if you might not lose time from work or need immediate medical care. 2. Report all injuries to all body parts, no matter how minor they may seem. If you do not report it and the injury gets worse over time, the job may deny benefits. 3. Remember, you are entitled to treatment and benefits even if you have previously injured the same body part in a prior accident. Do not let the job tell you different. 4. Your doctor controls the treatment, not risk management. If you need an MRI and the job will not approve it, the experienced attorneys at BAGOLIE FRIEDMAN can fight to get it approved at no cost to you. 5. When you are released from treatment, you may be entitled to money for your injury and disability. You may also collect for repetitive stress, cumulative trauma, cancer, hearing loss & hepatitis. 6. Contact Attorneys Ricky Bagolie or Alan Friedman now for a confidential and free consultation and to discuss your workers' compensation and disability rights. There is no fee if there is no recovery.
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BAGOLIE FRIEDMAN, LLC Workers' Compensation & Disability Attorneys
CALL TOLL fREE 1-866-333-3529 (After Hours / Emergency Number - 201-618-0508) The Five Corners Building - 660 Newark Ave Jersey City, NJ 07306 • (201) 656-8500 790 Bloomfield Avenue - Clifton, NJ 07012 (973) 546-5414
www.bagoliefriedman.com
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Contact: Bob Goldbacher (609) 412-2134 bob@visioninstruments.net
PLACE YOUR AD HERE!
Getting better…. just got better. We are proud to announce that our stunning new nursing center has opened and has private and semi-private rooms with magnificent views of Long Island Sound. United Hebrew is a not-for-profit, non-sectarian, multi-service senior living campus serving the Westchester metropolitan area since 1919. Our dedicated short-term rehabilitation suite is staffed by Burke Rehabilitation professionals. The exemplary clinical team of professionals will design a personalized treatment plan for care in our nurturing environment. Features include country kitchens, recreation rooms on each floor, a courtyard garden for recreational use, private dining and family rooms and wireless internet access. United Hebrew Family of Services: • Nursing Home Care • Burke Rehabilitation at United Hebrew • Willow Towers Assisted Living Residence • Soundview Apartments for Independent Seniors • Long Term Home Health Care Program • Azor Home Health Agency For more information or to schedule a tour please call Admissions at 914-632-2804 x1148 or email Karen Nodiff at knodiff@uhgc.org. United Hebrew 391 Pelham Road, New Rochelle, NY 10805 914.632.2804 www.uhgc.org
associations NYSNA www.nysna.org healthcare consultants Medco Consultants, Inc. www.medcoconsultants.com hospitals HealthAlliance of the Hudson Valley® www.HAHV.org North Shore LIJ www.northshorelij.com medical equipment & Products TSK Products www.tskproducts.com rehabilitation www.stcharles.org
To list your business website contact: Jim Stankiewicz Tel: 845-534-7500 ext. 219 jim@hospitalnewspaper.com
Hospital Newspaper - NY December, 2013
Wyckoff Heights Medical Center proudly serves as the hospital of choice for residents of Brooklyn and Queens
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The Hospital of Kings and Queens
Wyckoff Heights Medical Center • 374 Stockholm Street • Brooklyn, NY 11237 www.wyckoffhospital.org • (718) 963 7272
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December, 2013
Hospital Newspaper - NY
67th Annual PostGraduate Assembly in
Anesthesiology Friday - Tuesday December 13 - 17, 2013 Marriott Marquis New York
Program and Registration Materials: m m m m m m m m m
Internationally Renowned Speakers Scientific Panels & Focus Sessions Hands-on & Interactive Workshops Mini Workshops Medically Challenging Case Reports Problem-Based Learning Discussions Scientific Exhibits Poster Presentations Technical Exhibits
ONL I NE R E GI ST R AT I ON :
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Resident Research Contest Pre-PGA Hospital Visits 3,500 Anesthesiologists in Attendance More than 6,000 Registrants New York City Tours Holiday Shopping Jazz Clubs Broadway Shows Opera
www.nyssa-pga.org Featuring programs in conjunction with:
Sponsored by: The New York State Society of Anesthesiologists, Inc.
The New York State Society of Anesthesiologists, Inc., is accredited by the Accreditation Council for Continuing Medical Education to provide continuing medical education for physicians.
Up to 46.5 AMA PRA Category 1 CreditsTM