Quairading Community Resource Centre Inc. ANNUAL REPORT
2016 - 2017
TABLE OF CONTENTS Who we are ……………………………………………..…….. 1 What we do .…………………………………………………… 2 Our Team ……………………………………………………….. 3 Chairperson’s Report …………………………………..…. 4 Coordinator’s Report ……………………………………... 5 Community + Social Development ……………….... 7 Workshops + Info Sessions …………………………..…. 9 Business Support + Development ……………..…... 10 Accounts + Finance Report …………………………..... 11 Auditor’s Report ……………………………………………...13
WHO WE ARE We are a team of enthusiastic locals providing our community with resources. We're a not-for-profit organisation contracted and partly funded by the Department of Primary Industries and Regional Development to provide a range of services to assist personal, community, economic and business development in Quairading. We’re also funded through various other state government contracts, user pay services, membership fees and one-off grants for specific projects. This enables us to offer a five day a week service to our local community from our rented facility at 1 Parker Street, Quairading. We have a passion for delivering proactive initiatives and events in response to identified community needs. We thrive on empowering locals to utilise and enhance their unique skill sets to contribute to our community. Where possible, we engage regional partners to compliment and boost our capacity, and are always seeking new ideas, collaborations and feedback. We offer a wide range of services including free online access to state and local government information via our Government Access Point, regular business and social development activities and services and Department of Human Services Access Point. Additionally we provide a range of professional printing and desktop publishing services. We are proud members of Linkwest (peak body for CRCs) and we are incorporated under the Associations Incorporation Act 1987 (WA). Quairading CRC supports hundreds of residents and visitors of the Shire of Quairading each year.
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WHAT WE DO Building community connections
Economic & business development support
Social development support
Services and products
Access to government services
Communication strategies including the weekly newsletter The Passion Sheet and monthly paper The Banksia Bulletin, our website and social media pages. Social community events. Engagement with community via feedback, surveys and community group meetings.
Referral services to business development and employment support services. Facilitate business development initiatives. Production of biannual residents and businesses phone book Employment of a trainee each year. Information, support, and workshops.
Referral services to social support services. Facilitate social development activities, seminars and initiatives. Information and support. Assistance to groups and clubs.
Social enterprise approach to provide access to services and products which have strong local demand but are not economically viable to deliver in a forprofit business model.
Access to local and state government information and services. Video conference services. Department of Human Services Access Point. Information and support.
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OUR TEAM Our team comprises of three part-time staff members and a volunteer management committee of six. Our diverse mix of age, experience and community involvement is instrumental in understanding our changing community and adapting to its needs. MANAGEMENT COMMITTEE Chairperson | Jo Hayes Farm Office Manager, Certificate III in Business via RPL, Governance training, 2012 Quairading Citizen of the Year, Treasurer – Quairading Tennis Club.
Vice Chairperson | Robyn Richards Farm Office Manager, Certificate III in Business via RPL, Governance Training, Chairperson Local Health Advisory Group, Board Member Quairading Farmer’s Co-operative, Secretary Qdg Football Club, Life Member Quairading Hockey Club, Small business owner
Secretary | Sarah Caporn Small Home Business Owner, School Teacher, Governance Training, Toy Library Committee Member, Farm water auditor.
Treasurer | Lisa Powell School Teacher, Farm office manager, Diploma Agribusiness via RPL, HACCP trained., Quairading Gym Committee coordinator.
Committee Member | Shae Johnston Teacher at Cunderdin Agricultural College, Small business owner, previous State Rural Ambassador, New Committee Member
Committee Member | Rowlie Mellor Retired principal of Quairading DHS, Quairading Citizen of the Year, Friends of the Quairading Nature Reserve committee member, New Committee Member
STAFF Coordinator | Jill Hayes Bachelor of Commerce (Curtin), Secretary of Quairading Ag Society, Secretary of Rainmakers Inc, Owner of JILL HAYES communications, committee member of Quairading Curtain Raisers, media relations for Quairading Football Club.
Accounts Officer | Sharon Richards Previous experience in a range of office and community positions, Ambulance Officer, member Quilters of Quairading, Association Delegate for AVLGA (Golf).
Receptionist + Trainee | Taneika Jefferies Cert III in Childcare, Cert III in Business, completing Cert III in Tourism.
Finance Officer | Tarnya Fowler Bachelor of Commerce, Bachelor of Science (Agriculture), Masters of Business Administration, Diploma of Financial Markets, 10 years of Banking Experience, Treasurer of Quairading Ag Society, Farm office manager.
OUR MEMBERS Our membership base as at June 30 2017 is: 28 local businesses 31 local clubs and organisation 70 families or individuals Being an incorporated association, we’re only as strong as our membership base. Although our members receive member benefits we greatly appreciate their financial support. It speaks volumes of their regard of our efforts on behalf of them and their community. PAGE 3
CHAIRPERSON’S REPORT “Connect, connected, connections – bringing together so that a link or relationship is established.” More than ever, and now in our 20th year, this is at the heart of all the Quairading Community Resource Centre is involved in. It begins with the local connections we have with our school, clubs, shire and seniors along with service provision such as compiling and producing the weekly newsletter – The Passion Sheet and monthly paper – Banksia Bulletin. It includes tapping into district connections by engaging with and utilising the services of such entities as Wheatbelt Business Network, 20/20 Marketing Solutions, and Partners in Grain WA. It extends to regional connections such as communicating with and finding out more about Holyoake, Wanslea Early Learning & Development and Regional Development Australia – Wheatbelt. And then there’s our support crew including Linkwest, Department of Primary Industry and Regional Development, FRRR, Lotterywest and the state-wide Community Resource Centre Network – yet further connections. All of this comes about by our CRC staff and committee actively listening and engaging with our community and ensuring we discover and tap into organisations available to us from the local, district, regional and metropolitan area, in order to provide our community access to services that facilitate regional development. The end of this financial year sees us farewell our fourth trainee in Taneika and it also sees both our Coordinator Jill and Accounts Officer Sharon complete their first full financial year in their new roles. They have both learnt so much and delivered bucket loads to our ongoing high standards of productivity and accountability. These are all excellent examples of the value of CRC’s providing quality employment opportunities within their local communities. As we approach the end of our first tendered three year contract to deliver CRN Services on behalf of what was the Department of Regional Development, we very much look forward to delivering even more capacity building and positive outcomes for our local community, clubs, groups and businesses as part of our next contract period. There is no doubt that in order to do all that we do, a degree of external funding is required and with the added capacity that this brings us we continue to slowly increase other revenue streams. I have every confidence that this will continue. It gives me great pleasure to present to you, our 2016/17 Annual Report. Jo Hayes | Chairperson Quairading Community Resource Centre PAGE 4
COORDINATOR’S REPORT Hooley dooley. WHAT. A. YEAR. Straight off the bat, thank you. Thank you to every one of our staff members, committee members, volunteers, supporters, advocates, friends, attendees, readers, feedback providers, partners and funders. It’s a legitimate privilege to not only live in the fantastic community of Quairading, but to work with the Quairading CRC doing things that actually matter for the people that matter to me. Like arguably all service businesses, many of our actions go unnoticed and unacknowledged, but that’s okay. We don’t do it for the glory, we do it to see our community progress and to see capacity build in individuals within it. Our purpose and our passion on the most fundamental level is to make living in Quairading even better. Be it through greater social inclusion, upskilling and capacity building, increasing sense of place and pride or creating opportunities; our means and our outcomes are endless. We have a meagre budget each year which we squeeze every last dollar out of in order to provide as many activities and as much support to our local community as possible. We’re constantly evolving and providing more options, based on gaps and opportunities we identify within our community. It’s a labour of love and none of it would be possible without our great staff, committee and local consultants who are all active and valuable members of our community, far beyond even the Community Resource Centre. We think we do a pretty good job with what we’ve got, but if you think otherwise, please do tell us. One great way of making us aware of a gap that we might be able to help fill, is to tell us straight up. You can do so by calling us on 9645 0096, emailing us via quairading@crc.net.au or popping in for a chat between 9am and 5pm every weekday. Cheers, Jill. Jill Hayes | Coordinator Quairading Community Resource Centre
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COMMUNITY ENGAGMENT In the 2016/2017 financial year
COMMUNITY + SOCIAL DEVELOPMENT In the last financial year we delivered over 20 events and programs aimed at improving community participation and social development. These included:
Cuppa with a Copper Satdy Arvo Croppy Tartuffe Simulcast Christmas Movie & Lunch Movie Afternoons Seniors Week Kite Day Spring Fling Garden Day WASO Symphony in the City Simulcast InsideOut Project Bike Week Skin Check Van Visit at Ag Show Rhyme Time Boogie Roos Cabernet & Canvas
Bike Week Tour de Quairading March 2017 Seniors Week Kite Day November 2016
Thank a Volunteer InsideOut Project February 2017 Cuppa with a Copper August 2016
Spring Fling Garden Day November 2016 PAGE 7
Cabernet & Canvas June 2017
HIGHLIGHT: Boogie Roos
We ran a 10 week Boogie Roos program for parents and their babies and toddlers. Boogie Roos is an award winning children’s program full singing, dancing and stimulating fun. The idea was brought to us by a local young Mum (member of both the local Playgroup and Toy Library) and we applied for funding to run the program collaboratively. Our application was successful and thanks to the FRRR Reaping Rewards Program, we were able to offer this program free of charge. We had participants travel from far and wide, representing over six surrounding towns. This program also allowed us the opportunity to offer upskilling and employment to another young mum. Caitlin Cowcill led each of the sessions and is now in the position to run her own business through the Boogie Roos banner and take it to families across the Wheatbelt. Parent comments: “Great concept! The benefits have included interaction with other children and learning different movements to music” “The best part was seeing my child become more confident around other children—well done Quairading CRC!” PAGE 8
WORKSHOPS + INFORMATION SESSIONS Providing information and training opportunities can take on many facets throughout the year and is all about keeping dynamic and and flexible.
Grant Writing Workshop Family First Aid ScamWatch Session via Westlink Skipper’s Ticket Beginner’s Computer Classes Good Governance for Clubs Marketing & Social Media Workshop Supermarket Tour Youth Week Public Debate & Workshop
HIGHLIGHT: Beginner’s Computer Classes While providing IT support has always been an important part of our charter (ever since the day of Telecentres) we gave it a renewed focus in the 16/17 financial year. There’s no doubt the world today is pushing us all online, but unfortunately for so many of our community members, they just don’t have the access or ability that our modern society expects of them. We ran a four week Beginner’s Computer Class where anyone was welcome to come in with whatever device they had for an hour each week and ask any questions that wanted to. No-one became an IT specialist afterwards but it did instil enough confidence in enough people for us to have since helped four times more individuals in follow-up one-on-one sessions that we did before hand. One particular story out of this activity was a young local girl who had recently returned home, but was struggling to get out and about. The opportunity to attend a computer class was seen by her as a nonthreatening or judgemental outing that she was ‘brave’ enough to tackle.
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BUSINESS SUPPORT + DEVELOPMENT Over 100 local business people and employees attended more than ten different activities aimed at upskilling and . These included:
Business After Hours at Quairading Tyre & Battery Business After Hours at Quairading CRC Business After Hours at Ag Implements March 2017 Farmer’s Sundowner (partnership event with WA Farmers) Truck Driver Training (with Busselton Advanced Driver Training) Shop Local Campaign Pop Up Shop Day PinG Farm Office Efficiencies Forklift Course
ABOVE: Business After Hours events. LEFT: PinG Farm Office Efficiencies Wokshops.
HIGHLIGHT: PinG Farm Office Efficiencies The success of our Farm Office Efficiencies Workshop, expertly planned and deliver by PinG (Partners in Grain) is a prime example of the importance of our committee members also being highly proactive and involved community members. It’s one thing to identify a need, but it’s another altogether to match a solution and then ensure the relevant people become engaged and better off from it. Thanks to the determined drive from farmer / business owner committee members, in particular our Chairperson Jo Hayes, we secured a record workshop turn out and strong feedback supporting that every single participant felt more confident, knowledgeable and keen to return to their business head quarters. This workshop attracted attendees from several surrounding towns and we took the opportunity to survey all 20+ of them to find out what other agricultural business related topics they might like to learn more about. All of them completed the survey and all of them provided excellent thoughts and ideas that we look forward to making happen as soon as possible. PAGE 10
ACCOUNTS & FINANCE REPORT 2016/17 financial year saw our transition to Xero. The day to day tasks have occurred fairly seamlessly and ongoing support and training is being received from Carbon Group. Our internet service seems to have coped on most days with our new cloud based financial software and the monthly fee almost matches what we were paying for Reckon. The benefits of the cloud-based system that can be accessed on any computer or device by staff or committee (wherever they may be) without fear of causing any issues, will be realised as more capabilities are taken advantage of and our in-house accounting processes are fine tuned. Staff and committee carried out an in-depth analysis of the cost of producing the monthly paper, the Banksia Bulletin in order to determine its sustainability. It was found that the Banksia Bulletin returns a healthy profit each month including taking into account staff time. It was further determined to raise advertising rates by a small amount and also make the production available free online in colour. Service prices were also reviewed and adjusted accordingly during the year. The Quairading CRC continued to seek out grant opportunities to match events and projects as determined by our Action Plan – with a high rate of success. Wages & Salaries continue to represent our largest proportion of costs as does Contract Income remain our highest revenue source. This is our third successive year of engaging Graham Sherriff to conduct our annual audit. We appreciate Graham’s expertise and experience – his involvement with many other CRCs is of great value to us all. Membership continues to be a revenue stream with room to grow. Xero allows us to better track members thus allowing us to grasp the opportunity for a targeted membership drive. Our Term Deposits provide for equipment replacement (computers, printers, copiers, software etc) and Staff Leave Liabilities plus a degree of financial security. As at 30 June 2017 - Annual Leave Liability = $4,344.64, Long Service Leave Liability = Nil, Personal/Carers Leave Liability = $6,839.01.
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Total Trading Income: $291,691.10 Contract Income = 48%, Service Income = 34%, CRC Project Income = 11%, Other Revenue = 6%, Interest Income = 1%, Profit on Disposal of Assets = 0%
Total Operating Expenses: $278,782.75 Wages & Salaries = 41%, Consultants – Trainers = 12%, CRC Projects & Catering = 10%, Minor Equipment Purchases = 9%, Printing & Stationery = 6%, Consulting & Accounting = 5%, Rent & Cleaning = 4%, Superannuation = 4%.
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Quairading CRC 1 Parker Street Quairading WA 6383 Phone: (08) 9645 0096 Fax: (08) 9645 0098 Email: quairading@crc.net.au Website: www.quairading.crc.net.au Monday to Friday, 9am to 5pm Just over the railway line!