communityconnect
community survey results Council undertakes a community survey every two years to understand the community’s priorities, overall level of satisfaction with Council performance, identify priorities for Council, and to improve on methods to engage and consult with the community. Council engaged research company, Micromex Research to undertake the surveys that involved the random surveying of 500 residents in the Ballina Shire.
Here is a highlight of the survey findings: OVERALL PERFORMANCE
BENCHMARKS
90% were at least somewhat satisfied with the performance of Council over the last 12 months. Since 2017 satisfaction has continued to improve.
Residents agreement scores for ‘health facilities are sufficient’ and ‘the road network is effective and in good repair’ were rated above our Regional Benchmark. ‘There is enough public transport’ was one of the lowest ranked statements and fell below our Benchmark norms.
OVERALL COMMUNICATION 79% were at least somewhat satisfied with the level of communication Council currently has with the community.
POPULATION GROWTH
OVERALL CONTACT
Managing development for the growing population’ was the most frequently mentioned goal for the community in the next 10 years.
83% of residents that made contact with Council were at least somewhat satisfied with the way their contact was handled.
INFRASTRUCTURE SERVICES
COUNCIL PUBLICATIONS 77% of residents want to be informed of Council activities by ‘Council publications in the mail’.
Infrastructure services, in terms of importance, ‘general garbage collection’ is considered to be the most important, whilst the ‘cycleways and bicycle facilities’ is the facility of least relative importance.
HUMAN SERVICES COMMUNITY INVOLVEMENT 64% of residents agreed with the statement ‘people volunteer and get involved in their community’.
QUALITY OF LIFE The vast majority of residents (92%) agree that ‘the area offers a good quality of life’.
HIGH PERFORMERS Agreement scores for ‘the area has an attractive appearance’, ‘there is a wide range of recreation and leisure opportunities’, and ‘the natural environment is well managed’ were all significantly greater than our Benchmark norms.
Human Services, in terms of importance, ‘crime prevention and law and order initiatives’ is considered to be the most important, whilst the ‘child care services’ is the facility of least relative importance.
COMMUNITY FACILITIES Community Facilities area, in terms of importance, ‘beaches and foreshores’ is considered to be the most important, whilst the ‘boating facilities’ is the facility of least relative importance.
NATURAL ENVIRONMENT 43% of residents value the ‘natural environment’ when living in the Ballina Shire area.
To read the full results of the Community Satisfaction Survey visit ballina.nsw.gov.au/engagement
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communityconnect |
THE MAGAZINE OF THE BALLINA SHIRE COUNCIL
