Welcome to the team Congratulations on your new role! On behalf of Baillie Lodges and our owners, KSL Capital Partners, I’d like to extend a warm welcome to the team. Joining Baillie Lodges is not just about stepping into a new position - it’s an invitation to be part of a global group that’s redefining luxury and setting new benchmarks in exceptional travel experiences. You’re embarking on an exciting journey with us, and we’re thrilled to have you on board. Since our founding in 2003, Baillie Lodges has grown from a single lodge to an esteemed collection of luxury properties in extraordinary destinations. With each property, we aim to provide guests with deeply immersive experiences that capture the essence of the surrounding landscape, local cuisine and culture. This dedication to creating a sense of place is central to our vision, allowing us to offer experiences that are as unique and inspiring as the destinations themselves. Baillie Lodges is renowned for combining world-class dining, design that harmonizes with nature and interiors that reflect each location’s environment and community. With warm, personalised service at the heart of everything we do, our collection has become a leader in premium, experiential travel. Our team brings passion, energy and expertise to everything we do—qualities that drive our continued success. You are now a vital part of that team, and we look forward to achieving great things together. Welcome to the Baillie Lodges family.
Michae� Crawfor� Chief Executive Officer
The Story Baillie Lodges is a growing portfolio of luxury lodges renowned for setting benchmarks in premium experiential travel. James and Hayley created Baillie Lodges in 2003, inspired by a shared love for travel and complementary professional experience in high-end experiential tourism. Together James and Hayley opened Capella Lodge on Lord Howe Island, created flagship property Southern Ocean Lodge on Kangaroo Island and transformed the iconic Longitude 131° in Australia’s vast Red Centre. Prior to creating Baillie Lodges, James was the Managing Director of P&O Australian Resorts, while Hayley worked onboard Linblad’s world-roaming expedition ships creating itineraries to enhance guests’ nature and adventure experiences. The couple was united in their drive to deliver extraordinary experiences for their guests, to lead sustainable initiatives and support regional economies. Their taste for world-class local dining, an appreciation of contemporary architecture that welcomed the destination in and stylish interior
design have created luxury lodges that bookend days of unforgettable adventures for guests. Seeing a like-minded approach to high-end hospitality and experiential travel, US-based KSL Capital Partners LLC acquired Baillie Lodges in 2019. The KSL team’s overarching vision was to extend the signature Baillie Lodges guest experience to new destinations with a commitment to grow the collection of lodges. Hospitality and tourism experts, KSL Capital Partners have a wealth of industry experience and a shared vision for the business into the future. Since KSL’s acquisition of the Baillie Lodges portfolio – excluding Capella which remains James and Hayley’s own lodge – the collection has expanded to include Silky Oaks Lodge in Queensland’s Daintree Rainforest, The Louise in the Barossa Valley, New Zealand’s century-young icon Huka Lodge and Clayoquot Wilderness Lodge on Vancouver Island. South America’s Tierra Atacama and Tierra Patagonia have also joined the broader family of lodges, representing a remarkable global offering.
The Collection Baillie Lodges is a dynamic collection of luxury lodges set in exclusive locations around the globe, creating new benchmarks for premium experiential travel.
Capella Lodge Capella opened in 2003 and was the first property in the Baillie Lodges collection, offering ‘barefoot luxury' paired with fresh island cuisine and first-name service. Nestled at the foot of the towering Mounts Gower and Lidgbird, Capella welcomes spectacular views of the ocean. A contemporary architectural design channels the carefree spirit of the Australian beach house.
Location Lord Howe Island, New South Wales Opened 1992 Joined collection 2003 (flagship) Suites 9
Southern Ocean Lodge Multi-award winning and globally renowned, Southern Ocean Lodge has returned to crown the wildly beautiful clifftops on Kangaroo Island. The new-look luxury lodge bears a similar footprint to its award-winning original, complete with breathtaking views of the Southern Ocean, magnificent Great Room and string of luxurious guest suites easing along the coastline.
Location Kangaroo Island, South Australia Opened 2008 Rebuilt 2023 Suites 25
Longitude 131° With views direct to Uluru and across the desert to Kata Tjuta, Longitude 131˚ is Australia’s most celebrated luxury camp. Dotted among the red-rust dunes of the Central Desert are sixteen tented pavilions, each offering connection with the outback landscape and its heritage as well as a glamorous base from which to explore the incredible Red Centre.
Location Uluru-Kata Tjuta, Northern Territory Opened 2003 Rebuilt 2013 Tents 16
Clayoquot Wilderness Lodge Located at the heart of Vancouver Island’s natural wild-west playground, Clayoquot Wilderness Lodge sits in the pristine UNESCO-designated Clayoquot Sound Biosphere Reserve. Canadian safari tents offer a rare privilege of place with ocean, forest, and mountains right on the doorstep for just a fortunate few. Black bears, otters, whales, sea lions and mighty bald eagles all play at ease in this magic place.
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Location Vancouver Island, Canada Opened 1999 Joined collection 2020 Tents 25
Silky Oaks Lodge Set alongside the Daintree Rainforest, regarded as the oldest living rainforest in the world, Silky Oaks Lodge places guests centre-stage among an extraordinary natural theatre. Treehouse-style suites offer a peaceful retreat in the rainforest canopy with easy access to adventures in the region including the Daintree, Mossman Gorge, the Great Barrier Reef and Cape Tribulation.
Location Daintree Rainforest, Queensland Opened 1985 Joined collection 2019 Treehouses 40
Huka Lodge Long regarded as one of the world’s most revered and inspirational accommodations, Huka Lodge has secured its place as the grand-dame of luxury lodges. With humble beginnings as a fishermen’s camp made famous for its trout-rich waters, a century on, Huka Lodge boasts an impressive heritage having welcomed some of the world’s most influential guests to the region.
Location Taupō, New Zealand Opened 1924 Reopened 2025 Suites 22
The Louise Nestled among gently rolling hills, The Louise heralds a budding era of luxury in the heart of South Australia’s world-renowned wine country, famous also for its premium local produce and rich art scene. A stay at The Louise offers a stylish escape complete with private villa-style suites, world-class dining at Appellation and a 'backstage pass' to the best of the Barossa.
Location Barossa Valley, South Australia Opened 2006 Joined collection 2021 Suites 15
Tierra Atacama Tierra Atacama shines as brightly as the stars that twinkle above it by night, within the vast and arid northern Chilean desert. Overlooking the Andean mountain range and nearby Licancabur Volcano, the retreat is designed to immerse guests in the landscape and provide a luxury base for those eager to embrace the spirit of the altiplano.
Location Atacama Desert, Northern Chile Opened 2008 Reopening 2025 Suites 32
Tierra Patagonia The “wind hotel” was inspired by the idea of the fossil of a prehistoric animal beached on the shores of the lake, a structure that seems to have been carved by the wind. Framed by the aweinspiring Torres del Paine National Park, Tierra Patagonia stands as a luxury refuge in one of the wildest places on Earth.
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Location Torres del Paine National Park, Patagonia Opened 2012 Joined collection 2022 Suites 40
AUSTRALIA ✈ Darwin
Silky Oaks Lodge Daintree Rainforest Cairns ✈
NORTHERN TERRITORY
QUEENSLAND
Alice Springs ✈
Longitude 131° Uluru-Kata Tjuta ✈ WESTERN AUSTRALIA Brisbane ✈ SOUTH AUSTRALIA
Capella Lodge
✈ Lord Howe Island
NEW SOUTH WALES
✈ Perth
The Louise Barossa Valley Southern Ocean Lodge ✈ Kangaroo Island
Lodge Locations
✈ Sydney ✈ Adelaide
✈ Canberra VICTORIA ✈ Melbourne
TASMANIA ✈ Hobart
CANADA
NEW ZEALAND
Auckland ✈
Huka Lodge Taupō
BRITISH COLUMBIA
Clayoquot Wilderness Lodge ✈ Vancouver Island
✈ Rotorua ✈ Taupō
NORTH ISLAND
✈ Vancouver SOUTH ISLAND
SOUTH AMERICA
BRAZIL
PERU
BOLIVIA
Tierra Atacama
✈ San Pedro de Atacama
ARGENTINA Santiago ✈
CHILE
Tierra Chiloé
✈ Chiloé Island
Tierra Patagonia
✈ Torres del Paine National Park
Lodge Locations
Ethos Family Baillie Lodges is a family-founded company. The team is personally engaged in the business, and delivery of exceptional service, guest experience and ongoing success of the company. The entire team is recognised in the celebration of all achievements, big and small. Baillie Lodges offers a synergetic team environment, where departments work in unison to deliver exceptional guest experiences.
Community Baillie Lodges supports regional producers and communities, working with small-scale suppliers to deliver a quality taste and representation of each destination to guests. A proactive approach to sustainable environmental management in each destination is essential to the guest experience and to Baillie Lodges’ continued culinary success.
Opportunity A career with Baillie Lodges opens a world of discovery, with opportunities for travel to extraordinary destinations, to meet new friends, and network within a growing luxury tourism and hospitality industry. It’s a chance to live where many dream to visit; you may find yourself surfing with the locals on Lord Howe, carving the ski slopes near Huka Lodge in New Zealand, jumping into Clayoquot Sound or gazing to the stars over Uluru.
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Values Luxury Excellence Attention to detail is paramount at Baillie Lodges, ensuring an unparalleled experience for every guest. Our commitment to excellence is reflected in regular lodge refurbishments, reinvestment in operations, scheduled maintenance closures, internal management and review systems and continued training and team development to ensure our practices set the industry standard.
Environmental Connection Showcasing incredible natural locations, often in World Heritage-listed areas or destinations of natural or cultural significance is part of the Baillie Lodges vision. Respecting and preserving these extraordinary locations is foremost in all aspects of operations, and delivery of signature guided experiences rich in history and knowledge form the connection between guests and the destination.
Community Engagement Each lodge actively works with local communities, supporting regional economies by engaging local suppliers and employing local residents wherever possible. We strive to strengthen close relationships with First Nations communities by purchasing artworks and goods for lodge interiors. This in turn offers meaningful local employment opportunities, while sharing knowledge of Indigenous art and culture with our guests.
Commitment to Our People Our team is our greatest asset and the backbone of Baillie Lodges. We are committed to the longterm development and retention of staff and attracting candidates whose values align with our company ethos. We appreciate that balance is important, nurturing growth both personally and professionally while providing opportunities for career development.
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A Sense of Place Showcasing local offerings is at the heart of the guest experience, from the local food and wine produce to local art, history and culture. Working with local architects, designers and crafters during the development of lodges creates genuine ambience and a sense of place. The Baillie Lodges Culinary Philosophy is a primary focus, where daily changing menus are driven by a curated selection of fresh, seasonal produce sourced from local suppliers. Signature guided experiences communicate each destination’s local art, history, culture, flora and fauna creating a guests experience that is both exhilarating and unforgettable.
Giving Back We share our successes by giving back to our people, our guests, our industry and to socially responsible initiatives. We are committed ambassadors to the tourism industry and provide support to a wide range of charities through our Spirit of Mateship program, where proceeds are donated across community, health, education and conservation organisations in each lodge location.
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Guest Experience Throughout each step of the Baillie Lodges guest experience, from pre-arrival and arrival, right throughout every guest’s stay and after they depart, attention to detail and a thoughtful, genuine and generous approach run side by side with a very real connection with each destination, its wildlife, landscape, community and culture.
Signature Experiences Guided signature experiences are included in tariffs and offer guests a real sense of place, as well as discovery and education. Bespoke and private adventures are extra and offer access to special interests in each destination including hikes, marine adventures and cultural experiences.
Reservations The Baillie Lodges guest experience takes off at the first encounter with our reservations team, where guests are sent an informative and state-of-the-art confirmation email including links to destination activities, the spa menu and lodge compendium. Let the dreaming and planning begin!
Housekeeping Each lodge offers a daily service when guests are out and about and, in the evening, guests return from dinner to find their suites transformed to a calm, soothing sanctuary, often with an aromatic oil burner, soft music or an inspiring quotation card on their pillow.
Arrival On arrival at each lodge, guests are personally greeted by the managers and the lodge team who take them through their personalised itinerary for their stay. Friendly ‘first name’ service puts guests instantly at ease and the warm Baillie Lodges spirit of generosity begins with a welcome drink and snack. Guests take in the lodge surrounds and begin to plan their days ahead. Guests are shown to their suites with a run-through of facilities and features. A welcome amenity or snack is on offer, and the insuite bar is complimentary and replenished daily.
Backpacks Backpacks, snacks and water bottles are provided for guests heading out on adventures. Upon arriving back at each lodge after an adventure, guests are often welcomed by a surprise amenity, which may be a homemade icy pole in summer or a warming soup in the cooler season.
Generous Inclusions Inclusions in nightly rates vary from lodge to lodge, but will generally include breakfast, sunset drinks and canapés, a la carte dinners, signature experiences and local airport transfers. Lunch is available in the restaurant or in dine-out packs at some lodges. The fully prepaid policy means guests are relaxed to enjoy the relaxed atmosphere, while an open self-serve bar means they can enjoy themselves as they would at their own holiday home. Dining Dining is at the heart of a stay with Baillie Lodges, and a dedicated food philosophy sees fresh local produce sourced from small-scale, often artisan producers as the driver for the daily-changing menus, with dinner offering paired premium wines. Room service isn’t generally available as it detracts from the convivial lodge experience.
Farewell The evening before departure, details of each guests' departure arrangements are provided on turndown along with a surprise departure gift. Logistics are taken care of - wake up calls, luggage collection, early breakfast if needed; all organised so that guests have little to worry about. As many of the lodge staff as possible will be on hand to offer departing guests a warm farewell, reinforcing those newfound friendships and happy holiday memories. Post-stay After returning home, guests will receive a thank you email with an invitation to share their feedback, to share their experiences on social media and of course an invitation to return to one of the Baillie Lodges in the future. The B Print To ensure consistent benchmarks across the collection, The B Print outlines the desired standards to provide the best possible experience for our guests. Read about the finer details setting our lodges apart here.
Executive Leadership Team MICHAEL CRAWFORD
ALEX CAMERON
Chief Executive Officer
Chief Financial Officer
COURTNEY REAGAN
CHERIE MCGILL
Chief Commercial Officer
Chief People Officer
MICHAEL MORET-LALLI
CRAIG BRADBERY
Head of Global Mergers & Acquisitions & Development
Chief Operating Officer
Lodge Management BENJAMIN BROWN
HANNAH MCGREGOR
Silky Oaks Lodge General Manager
The Louise General Manager
KERRY MOLLOY
BRIDIE BUSH & RYAN WARD
Huka Lodge General Manager
Capella Lodge General Managers
LOU LANYON
MARÍA JOSÉ GALLEGUILLOS
Longitude 131° General Manager
Tierra Atacama General Manager
ESTEBAN BAGNIS
ROBYN BAUTOVICH
Tierra Patagonia General Manager
Southern Ocean Lodge General Manager
SARAH CRUSE
Clayoquot Wilderness Lodge General Manager
BIMS The Baillie Lodges Integrity Management System (BIMS) details processes right across the business in one system, creating easily accessible, centralised management for operations standards for each of the lodges. BIMS policies and procedures meet business needs by being clear and transparent, where tasks are broken down into step-by-step instructions in an easyto-follow reference tool for all staff. Using BIMS, operations are streamlined into an ergonomic system that aligns each department to focus on a unified goal: improving lodge performance. BIMS provides a coordinated effort, a clear and uniform image of each lodge and the broader Baillie Lodges approach to operations.
Job Descriptions Your job description outlines your responsibilities and the tasks involved with your position. It is provided to you along with your Letter of Appointment, prior to commencing your new role. Your department manager will go through the job description with you on arrival at the lodge.
Training Programs Ongoing training and opportunities for learning ensures tasks that are essential to your role are covered and that important information isn’t missed, providing the necessary information and skills development to complete duties to standard and beyond!
Checklists Ongoing training and opportunities for learning ensures tasks that are essential to your role are covered and that important information isn’t missed, providing the necessary information and skills development to complete duties to standard and beyond!
Procedures Ongoing training and opportunities for learning ensures tasks that are essential to your role are covered and that important information isn’t missed, providing the necessary information and skills development to complete duties to standard and beyond!
Specifications Specifications set the standard of how a product must look each time it is presented, for example the breakfast bar set up, or turn down services. Specifications are updated any time there is a change to the product or service.
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Team Benefits We like to think that working for Baillie Lodges is more than just a job – it’s joining a family of like-minded people that all have the same goal – to provide unforgettable experiences for our guests from around the globe, whilst also having a lot of fun in the process. To share the success of the company amongst the team, there’s more than a few ‘perks of the job’ on offer now that you’ve joined the ‘BL family’. Team Recognition Awards We believe our entire team plays a crucial part in Baillie Lodges’ achievements and how important it is to recognise individual team members who have excelled in their role or contributed more than expected in their lodge community. Each lodge presents a Team Member of the Month award to a member of staff who has contributed to the success of both their lodge and their specific department in that month. In smaller lodges, this award may be given quarterly rather than monthly. We also bestow regular Above and Beyond awards to team members who have truly gone the extra mile in their day-to-day tasks in assisting guests or their fellow colleagues. This award may be for one really special thing that the team member has done, or for a longer-term contribution such as working on a significant project that makes the business better. Team Referral Program Who doesn’t like working with their friends, right? To encourage team growth and word-of-mouth referrals, a program has been designed to reward our team members for assisting in the recruitment process. If you recommend a friend who joins the team at any of our lodges, after they complete six months of tenure with Baillie Lodges, we reward you with a $500 payment, simply to say thanks for helping us expand the team! Team & Family Rates We believe it’s important that you know exactly how our guests feel, so after six months of employment, you qualify for personal and family rate benefits. Tariffs are generously discounted, and stays are subject to availability. Team rates are AUD $150 per night per person, or the equivalent in local currency. Family and friends qualify for 50% off the applicable suite rate for the requested stay dates. Please see the team rates sheet for the full list of terms and conditions. Team Discounts Individual lodges may provide discounted rates for some goods and services such as discount spa treatments, boutique
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purchases, dining, beverage purchases and activities, subject to availability and suitable circumstances; check with your Lodge Manager what discounts apply in your lodge. Tips & Gratuities We like to ensure that all team members can share in the gratuities that our guests contribute as a sign that they’ve had an amazing experience. All guest gratuities received are banked and distributed evenly to staff members at regular intervals (approximately three times per year). The dispersal is based on how long you’ve been a member of the lodge team, so your first allocation may be reduced if you have only worked for a portion of that period. All roles are equal when gratuities are divided amongst the team, so no matter what your position, you receive the same allocation. Note, Lodge Managers and Assistant Lodge Managers do not participate in the tip share scheme. Personal Development Baillie’s Academy is a series of online workshops designed to engage our team and help them build their skills and knowledge base to equip them for career progression. Our first Baillie’s Academy seminar was a four-week wine appreciation course conducted in October 2021. In 2025, we plan to offer more of these short courses (some modules may be one-offs, some may go for multiple weeks), covering topics such as Finance 101, Introduction to Indigenous Culture, People Management, Menu Design and Cocktail Making. Opportunities for Progression If you take a look at any of our lodges, you will be sure to find someone in a management role that started their early career with Baillie Lodges. It may have been at another lodge or in a very different role. What’s common across the group, is that we really encourage our team to grow and progress, to switch between departments and transfer from lodge to lodge. In fact, sometimes we tap people on the shoulder when they least expect it and suggest that it’s time for them to ‘move on up’ to the next level in their Baillie Lodges career. So, whatever your role is now, don’t think this is where it ends… it’s only the beginning! Employee Assistance Program As part of the Baillie Lodges team, you have access to confidential counselling services provided by qualified and experienced experts AU 1800 818 728 | NZ 0800 327 669