Local Supply Chain (LSC) – Support Guide 1. Overview The Local Supply Chain (LSC) platform is supported by a dedicated helpdesk team based in United London. Our aim is to provide timely, clear, and effective support to ensure smooth operation of the platform for all users.
2. Support Hours Day
Hours
Monday – Thursday
09:00 – 17:00
Friday
09:00 – 16:00
Weekends & Bank Holidays
Closed
3. How to Contact Support • Email: support@localsupplychain.co.uk • Telephone: 0800 197 6958 • Online Ticketing System: Accessible via the ‘Help’ link at the bottom right-hand side of the platform (once logged in)
4. Helpdesk Access to Your System To provide effective support, the helpdesk team can be set up as a user within your platform environment. This allows faster troubleshooting, direct visibility of issues, and quicker resolution. Access can be enabled or disabled at any time by contacting the helpdesk.
5. Out of Hours Support (Urgent Only) For critical issues outside of support hours, email: daniel.botherway@firefly-online.net
6. How Support Requests Are Managed • Logged and tracked centrally • Categorised (technical, bug/fix, training, support) • Assigned a priority level (1, 2, or 3)