Welcome to HALO Quick Start: Logging Incidents & Service Requests
Welcome to HALO! HALO is your new, smarter way to connect with Group IT. From reporting issues to requesting services, everything now happens in one easy-to-use portal. This guide will show you how to log an incident, create a service request, and track your tickets.
Logging an Incident
Access the HALO end user portal via the link on your favourites bar. (SSO enabled – no login required!) From the home page, click ‘Report an Issue’ Fill in the following mandatory fields: • Summary – a short title for your issue • Details – describe what’s happening and include any relevant information • Impact – choose one: Organisation wide, Multiple users affected, or Single user affected You can also drag and drop attachments such as screenshots or documents. Click Submit to log your incident. You’ll receive a confirmation email with your ticket number. Track progress anytime under ’My Tickets’ on the HALO home page.
Creating a Service Request From the HALO home page, click ‘ Request Something’ Browse or search through available categories such as: • Account & Access (e.g., Uniclass, Dynamics CE, Mailbox, File Access, FLS) • Hardware (e.g., peripherals such as keyboard, mouse, or monitor) • Software (e.g., Adobe, MS Project, MS Visio) • DDI Voicemail setup Select the relevant form and provide the requested information. Attach any supporting documents if needed. Click Submit to send your request to Group IT. You’ll receive a confirmation email and can track your request under ’My Tickets’.
Axis CLC | Group IT | October 2025