Healthcare. Uninterrupted.
Trusted by acute and mental health NHS Trusts nationally to deliver a range of services with minimal disruption.
We understand the challenges facing NHS Estates
Concept provides a range of specialist and essential services across complex, secure, sensitive, highrisk, and regulated property estates. These are critical environments where deep expertise, previous experience, trust, and quality win repeat business via long-term client relationships.
Our specialist teams work around your staff, patients and visitors to ensure your facilities never skip a beat.
We understand the pressures NHS estates face. From ageing buildings and strict compliance requirements to the challenge of maintaining services aroundthe-clock, continuity matters. With a £15.9 billion maintenance backlog, including £3.5 billion classed as high risk, we know the scale of the challenge.
That’s why every project we deliver is planned around your operations, minimising disruption for staff, patients and visitors while maintaining safety and efficiency at every stage.
Seamless Delivery in Live Healthcare Environments
Delivering projects in live clinical environments demands sensitivity, flexibility and precision. Our experienced teams work seamlessly to maintain safe, calm settings while essential works are carried out.
We collaborate closely with NHS staff, infection control teams, and estates departments, carefully scheduling activity around patient needs and daily operations. Every member of our workforce is fully DBS-checked and trained in safeguarding and customer care, ensuring the highest professional and ethical standards.
From minor refurbishments to complex multi-site upgrades, we deliver every project with reliability, respect, and responsiveness.
Specialist Healthcare Installations
+ Critical Infrastructure & Refurbishment: Bespoke and complex projects delivered by our in-house team to upgrade, expand, and improve critical hospital infrastructure, helping NHS facilities stay safe, compliant, and fit for purpose.
+ M&E Installations: Specialist installation of mechanical and electrical systems that support the day-to-day operation of healthcare facilities, from plant and ventilation to power, water, and lifesafety systems.
+ Safety Features: In line with Health Technical Memoranda (HTMs), non-slip vinyl flooring, rubber skirting, PVCu wall cladding, and antiligature fittings help reduce risk and support safer environments for patients, staff, and visitors.
Healthcare Services
Refurbishment Mechanical & Electrical
HTM & HBN Compliance Theatre Works
Roofworks Active & Passive Fire Protection
Ward & Care Unit Remodelling Strip Outs
Ventilation Upgrades Medical Gas Services
Clinical Sanitary-Ware Infection Control
Plumbing Water Management Systems
DDA-Compliant Adaptations Conversions
Envelope Works Anti-Ligature Installations
Trusted Expertise. Proven Capability.
Concept upholds the highest standards through rigorous training and certification. Our teams work in full compliance with Health Technical Memoranda (HTM) and all other relevant standards. With comprehensive DBS checks and an uncompromising commitment to safety, we deliver quality with confidence. Whether refurbishing, upgrading fire safety systems, or improving energy performance, our goal remains the same: to deliver lasting quality, safely and with minimal disruption.
Delivering Through Approved NHS Frameworks
Procurement in the NHS must be transparent, compliant, and efficient, which is why we deliver through several frameworks tailored to the NHS. These frameworks simplify engagement, giving Trusts confidence in our capability, value and governance.
Each framework supports a different part of the NHS estate, from energy efficiency and fire safety to planned refurbishment and maintenance. Our ability to operate across multiple frameworks ensures flexibility in how we deliver projects.
NHS Shared Business Services
+ Estates & Facilities (Hard FM): Supporting ongoing maintenance and refurbishment of NHS buildings.
+ Decarbonisation of Estates: Helping Trusts reduce carbon emissions and improve energy efficiency.
+ Building Safety & Fire Compliance: Ensuring safe, compliant facilities across NHS estates.
+ Critical Infrastructure: Upgrading, expanding, and improving critical hospital infrastructure.
NHS NOE CPC
+ Specialist Estates Engineering & Maintenance Services (Hard FM): Providing technical, responsive solutions for complex healthcare environments.
University Hospitals of Liverpool Group
Passive Fire Works Programme
Our Passive Fire Works programme at Aintree and Broadgreen hospitals focused on preventing the spread of fire and smoke across occupied healthcare environments. The works included fire door replacements, remedial upgrades to existing doors, and the sealing of service penetrations to maintain fire compartmentation and support patient safety and compliance.
Healthcare | Fire Safety
Duration: 2.3 Months (Rolling Contract)
Value: £1m Per Annum
Fire Door Replacement Penetration Seals
Fire Door Remedials Rockwool Installation
Fire Compartmentation Programme
Innovations, Challenges & Solutions
The main operational challenge in a live hospital environment is working around the service users. We carefully sequenced our work, and worked out of hours, to ensure safety for patients, staff and visitors and minimise disruption. Communication is key in a live hospital environment so our teams liaised closely with the Trust and the estates teams, staff representatives and the managers, ensuring our works did not impact on the services delivery of the of the hospital.
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“Their fire stopping work has always been carried out to the highest standard. They’ve been completed in a timely manner and within the project budget. Working with our Hospital Bolster System, they continually keep Project managers updated with the progress being made, which greatly assists with planning and coordinating the work.”
CAPITAL PROJECTS MANAGER
Southampton General Hospital
Critical AHU Replacement
We are replacing four roof-mounted air handling units on the West Ward Block at Southampton General Hospital. The block connects to several key clinical facilities, so the works require careful coordination to protect hospital operations.
These units serve the West Wing Ward, the largest ward block in the hospital, supplying fresh air and filtering contaminated air across multiple floors. This controlled ventilation helps reduce the spread of infection and supports the safe day-to-day running of the wards.
Before Works
Healthcare | Planned Maintenance
Duration: Ongoing
Value: £4.4m
Ventilation Upgrades CT Heating Pipework
Roof Refurbishment Plant Steel Framework
Electrical Upgrades Fire Protection
The scope includes the installation of new roof-mounted general ventilation POD units supported by bespoke steelwork. Works include structural preparation, ductwork cleaning, targeted duct alterations, damper adjustments, a new building management system with upgraded controls, new CT heating pipework connections, and electrical service modifications.
Innovations, Challenges & Solutions
Existing ventilation systems no longer met current HTM requirements, creating a need for replacement within a live healthcare setting. The rooftop location and proximity to key clinical blocks required detailed planning to manage access, sequencing, and system changeovers.
We implemented a phased approach supported by new LV supplies, control cabling, and BMS integration to ensure continuity of service. Roof plantroom modifications include new lighting, fire alarm changes, fire stopping, and updates to the lightning protection system. Redundant mechanical and electrical services are being removed to leave a clean and compliant installation for long-term performance and patient safety.
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During Works
Princess Anne Hospital
Liquid Oxygen Tank Installation
The project enhanced the hospital’s critical medical gas infrastructure, ensuring a reliable and continuous oxygen supply essential for patient care across multiple wards and departments. Upgrading these systems improves resilience, reduces risk of disruption, and supports the safe operation of clinical services.
The works included a new brick and steel enclosure for two liquid oxygen tanks, mechanical adaptations to the existing medical gas systems, and new external lighting to provide safe access and maintenance.
Healthcare | Planned Maintenance
Duration: 4 Months
Value: £150k
Steel Framework Gas Systems Alterations
Brickwork Lighting Metal Access Gates
Mechanical Adaptations Pipelines & Valves
All works were carefully coordinated to maintain hospital operations, prioritising patient safety. Comprehensive planning ensured compliance with infection control measures, access protocols, and health and safety regulations. The installation of tanks and associated equipment, including interconnecting pipelines, valves, and instrumentation, was fully integrated into the hospital infrastructure in accordance with health technical memoranda (HTM) and building regulations.
Innovations, Challenges & Solutions
Delivering works in a live healthcare setting presented challenges, including patient safety, infection control, and maintaining uninterrupted hospital operations. We addressed these through meticulous logistical management, staged work sequences, and continuous stakeholder engagement.
Adaptations to the mechanical, electrical, and plumbing systems were integrated seamlessly, ensuring the compound met all operational and safety requirements. Regular site meetings allowed for close monitoring of progress and alignment with the Trust’s standards, resulting in the timely completion of the project.
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Kent and Medway NHS and Social Care Partnership Trust (KMPT)
Repairs & Refurbishment
We won an NHS contract to refurbish Fern Ward, a high dependency psychiatric facility at St Martin’s Hospital in Canterbury, Kent.
Kent and Medway NHS and Social Care Partnership Trust (KMPT) awarded the Group an NHS contract to refurbish Fern Ward, a high dependency psychiatric facility at St Martin’s Hospital in Canterbury, Kent. Fern Ward is an 18-bed inpatient unit caring for women.
Healthcare | Refurbishment
Duration: 26 Weeks
Value: £1m
Showers & WCs Kitchen Doors
FRA Works DDA Access Ramps
Redecoration Plastering & Painting
This 26-week NHS refurbishment and repairs project was delivered between August 2022 and March 2023. The works were carefully phased to meet the needs of Fern Ward patients, with close attention to protected mealtimes, activities, and learning sessions. All works were carried out in line with NHS guidance and infection control requirements.
The internal refurbishment included showers, bathrooms, WCs, doors, kitchens, and day and activity rooms. Works involved full strip out, floor levelling, installation of anti-ligature sanitaryware and door sets, hygienic wall cladding, non-slip safety flooring, and full redecoration. Internal layouts were improved through new partitions, removal of existing elements, and alterations to power and data to suit the updated spaces.
External works focused on improving the courtyard area, including clearance, drainage repairs, new paving, a DDA-compliant access ramp, and installation of artificial grass. Fire safety improvements were completed throughout the building, with comprehensive fire stopping measures installed to support compliance and occupant safety.
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Harrogate & District NHS Foundation Trust
M&E Upgrades & Refurbishment
The works spanned Grove Park, The Lascelles Centre, Cedar Ward, and The Arch, encompassing electrical and mechanical upgrades, passive fire safety improvements, full internal and external refurbishments, DDA-compliant facilities, and general conversion works. We provided the Trust with a streamlined, coordinated approach, minimising disruption to live environments and ensuring fully compliant, modernised facilities across each site.
St Bartholomew’s Hospital
LINAC Removal & Installation
Concept completed enabling works to support the removal of an existing LINAC machine and the installation of a new unit within St Bartholomew’s Hospital. We installed temporary partitions to segregate the work area and protect adjacent clinical spaces. We protected existing flooring within the control room and removed floor finishes within the exam room to allow access for equipment works.
Healthcare | Refurbishment
Duration: 2 Months
Value: £70k
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Mechanical Alterations System Tests
Optical Imager & IRM Mounting Post Installation
