Axis CLC World - Issue 5 / Spring

COMPANY

CEO Update

Hello everyone,

As we close out the financial year and step into a new one, I want to reflect on what we, as a Group, have achieved together, acknowledge what’s been hard, and share what’s coming.

One Group, One Financial Year

This April marks an important milestone: we are aligning the entire group to a single financial year, running 1 April to 31 March. For some of you, this represents a change from how your business has previously operated. It is a deliberate and meaningful step in our journey to operate as one cohesive group — thank you to everyone who has worked to make that transition smooth.

Our Ambition

Our vision is clear: to grow Axis CLC Group into one of the UK’s leading providers of property maintenance and compliance services across essential, social, and

built infrastructure. We do that by bringing together quality companies, combining our collective strengths, and working as one group rather than a collection of separate businesses. Every initiative you’ll read about in this newsletter exists to serve that goal

A Year of Graft — and Real Wins

The final quarter was, frankly, a demanding one. The Q4 push required a huge amount from teams across the group, and I want to say directly: thank you. That effort has not gone unnoticed, and the results are tangible. Our Bid Team has secured some of the largest contracts in the group’s history, setting us up for a strong start to the new financial year. See more here.

Our integration of Concept, acquired in late 2025, is also progressing well. One of the most exciting early developments has been the natural overlap we’ve found in our defence sector relationships — both CLC and Concept have established client relationships with organisations such as Vivid and Amey, and our teams are already working together to build a stronger, combined group offering. This is exactly the kind of synergy we envisaged, and it’s encouraging to see it happening organically. There’s more to come on the acquisitions front too — watch this space.

Staff Survey

The feedback you gave our Staff Survey was frank, honest, and genuinely valuable. It tells us that the volume of change and the weight of workload, particularly in Q4, has been felt across the group. That is entirely understandable and is acknowledged by the full Exec Team.

Your feedback hasn’t simply been noted — it has directly shaped the investments and initiatives we are putting in place to address it. You can read more about how we are responding to the key themes you raised. I encourage everyone to read it here. What’s Coming in April

The new financial year brings a number of significant launches, and I’m genuinely excited about all of them:

and — perhaps most importantly —

and

Pathways. More here.

The New Group Intranet — This replaces our three separate SharePoint sites with a single central hub for news, policies, and guidance. One place. One version of the truth. Easy to find, easy to trust. More here.

Subcontractor PQQ Portal — We are relaunching our group subcontractor portal, significantly improved based on feedback from its first launch. The LSC Portal brings our entire supply chain into one shared platform — allowing us to attract, engage, and retain quality subcontractors across all parts of the group, rather than managing them in three separate, siloed systems. It also makes finding the subcontractors you need faster and simpler. Our subcontractors are a vital part of how we deliver our work, and this is an investment in that relationship.

Building Futures — Our digital transformation programme continues at pace. Phase 1 focuses on integrating CLC onto Microsoft Dynamics, moving us away from manual, time-intensive reporting towards a truly Digital First way of working — with better data, greater transparency for clients, and less administrative burden for our people. There’s more here.

Leadership Training — we have secured a £100,000 grant to fund a structured leadership development programme for our operational supervisors and managers — a curriculum built directly from what our staff and clients told us they needed. More here.

A Final Word

The foundations of this group are strong. The people within it are talented, committed, and — I know — sometimes stretched. My role is to make sure we are building something that is genuinely worth that effort. I believe we are, and I look forward to everything we will achieve together in the year ahead.

Concept‘s Integration

Leading national property maintenance specialist Concept Building Services joined Axis CLC in late 2025

Great progress has been made to integrate Concept into Axis CLC, to further strengthen our group’s service offering, widen our customer base and enhance geographic coverage.

Who is Concept?

Concept is a national £90m annual turnover specialist property maintenance, compliance and refurbishment company with deep expertise in:

• Responsive Maintenance

• Fire Safety

• M&E

• Specialist refurbishment and technical building services

• Property maintenance in secure and sensitive environments

Integration So Far...

• Evotix is now live for Concept users

• New Concept website live

• Concept vehicles are now on the group fleet IT system

• Concept successfully switched to Axis CLC fuel provider with new fuel cards rolled out

• Large data collection exercise in place in readiness for PeopleXD implementation

• New company logo in place

Concept’s integration creates even more opportunities for collaboration and enhances our proposition to clients and prospects. So, it’s not just about getting bigger — it’s about getting strategically stronger. For example, Concept has built strong positions in defence education, healthcare, and critical national infrastructure. Exactly the kind of markets we plan to grow in!

Our expanded coverage in the UK as a group

Concept’s Managing Directors Daniel Perrett and Mark Willcocks will be members of the group’s executive committee, They say:

“This partnership represents a significant milestone for us. With Axis CLC’s support, Concept will continue to thrive and deliver the innovative and safe solutions that clients and partners expect from us. We are looking forward to combining our businesses’ experience to enhance the group’s offer to all clients.

Our Staff Survey

Thank you to everyone who participated in our recent survey. Here we outline our Next Steps in response to the results

First of all, a big thank you to everyone who participated in our recent staff survey. We received 732 responses, representing 35% of our workforce.

Your feedback — honest, constructive and thoughtful — is invaluable. It gives us a clear view of where we are strong and where we can improve.

Thank you for taking the time to share your views.

Here is a summary of the results and our intended actions including a Five Point Plan.

What you’re proud of

There are some very encouraging results in this survey.

Many colleagues told us:

• They feel safe at work

• They have the tools and equipment they need

• Their teams are supportive and committed

• They take pride in the work we deliver

It tells us that at a team and operational level, we have strong foundations. The professionalism, teamwork and dedication across the business are clear strengths.

Where you think we can do better

The survey also highlights areas where we need to improve:

• Greater clarity and transparency around pay and reward

• Better communication about change and future direction

• More consistent management experience

• Stronger recognition of contribution

• Better support around workload

The feedback is about wanting greater fairness, clearer communication and stronger follow-through. That is something we can act on — and we will.

Priority 1: Transparency on Pay and Reward

We will strengthen clarity and responsiveness:

• 48-hour resolution target for wage accuracy responses owned by the line manager

• Terms and Conditions Review

• Transparent bonus framework and salary review timelines

Priority 3: Consistent practice by line managers

Your experience should feel consistent across the business.

We will introduce:

• People-management training

• Appraisals including behavioural expectations

• A standardised onboarding process

• Line manager-led stronger, more effective 1:1 conversations

Priority 4: Recognition and Feeling Valued

We will make appreciation more visible and consistent:

• Visible senior acknowledgement on operational excellence

• Local and companywide recognition mechanisms

• Minimum quarterly site visits from all SLT members

Priority 2: Better communication on business changes

We will improve transparency and consistency:

• Quarterly Divisional Leadership Team business updates including a 12-month outlook, with open Q&A

• Regular “You Said, We Did” communications to see progress

• Monthly cascades

Priority 5: Workload and being supported

We will focus on practical support:

• Clearer workload management by local leadership teams

• Local plans to reduce churn

• Review of sustained pressure areas

• Improved IT support

Our new joined-up set of business processes

What is Building Futures?

Building Futures is a business-wide transformation programme focused on strengthening how Axis and CLC work together with a single, joined-up set of business processes, enabling One Way of Working: the Axis CLC way.

It will deliver improvements across processes, systems, data and how we operate, helping teams work more efficiently and supporting a more sustainable future.

Key Players

James Gardiner, Finance Transformation Director

James has 15+ years of transformation programme delivery in a range of different industries with a particular focus on ERP implementation.

Simon Reeve, CLC Chief Financial Officer

Simon is the Business Lead on the Building Futures programme with a strong focus on CLC who will benefit from phase one of the transformation.

“The opportunity to review and change core business processes in a new ERP does not come around very often. At CLC we have upgraded from BuildIT to Business Central in the last few years, and upgraded our payroll software too, but we have not addressed some key changes that can improve the business, its reporting, efficiency and its results. Building Futures gives us the opportunity to do just that. This move from Business Central to D365 F&O will allow us to improve procurement and accounting functions. We recognise that these changes create more work on teams and there will be pinchpoints in the project as we cope with year end, budgeting and audits as well as what is expected to be the busiest trading period in the company’s history. We also recognise that the benefits of a well managed ERP change project can be enormous: we all want to design and build a better ERP for CLC and the rest of the group.

What’s changing?

At the heart of the programme is the implementation of Microsoft Dynamics 365 (D365), supported by improved and more consistent core processes. This will help to:

• Reduce manual work and duplication

• Improve data quality and visibility, enabling better decision making

• Create a single source of truth across key activities

What’s happened so far?

Over recent months, teams from across the business have worked together to:

• Understand how we operate today

• Identify pain points, duplication and opportunities for improvement

• Agree a clear vision and case for change

• Capture requirements to inform future design, including consistent processes and trusted data

This has created a strong foundation for the next stage of the programme

What’s happening next?

The programme is now moving into the build and test stage for the first phase of the project, where, working closely with KPMG, the agreed design will be brought to life. This phase focuses on moving CLC onto D365, based on the agreed design, and includes:

• Building the solution based on the agreed design

• Preparing and migrating data into the new system

• Testing the solution to make sure it works as intended

• Developing training and support materials

The first phase has a target go live of September 2026

What does this mean for colleagues?

During this phase, activity will mainly focus on CLC. Some colleagues will be more closely involved in design, testing and preparing for the move to D365, while for most operational teams there will be no immediate change to day to day work.

Regular updates will be shared by the project team as we progress including via:

• Newsletter – Axis CLC World

• Town halls

• Knowledge Exchange

• Manager cascades – Business Bulletin

• Invitations to system playbacks and training

Contracts and Clients

Spring 2026 has seen some fantastic gains – frameworks, awards and new contracts – here are the highlights!

Frameworks for our Future

Voids Victory

Empty Homes Framework (2025–2029) Axis

Scope of Works

• Internal and external refurbishments

• Communal area refurbishments

• Asbestos surveys and removal

• EPC improvements

• Gas safety checks

• Electrical inspections and remedials

Value of framework up to £500m

Duration 4 years

Karbon Keeps Us Safe

Compartmentation Surveys & Works and General Fire Safety Rectification Work Framework (2026-2030) CLC

Lot 1 & 4 – Compartmentation Surveys

Lot 3 & 6 – General Fire Safety Rectification Works

Value of framework £14m

Duration 4 years

Southern Success

Capital Investment Works Framework (2026–2040) Axis

Lot 2 – London South External Works

Lot 7 – London South East Internal Works

Scope of Works across both Lots

• Window replacements

• Roofing works

• Kitchen and bathroom replacements

• Internal and external works

• Localised fire safety works

• Retrofit measures

Value of framework up to £2bn

Duration 4 years

Safety First

Fire Safety Works Framework (2025 –2029) Axis

Scope of Works

• Fire door supply and installation

• Passive fire protection

• Active fire protection

Value of framework £300m

Duration 4 years

Axis is proud to have worked with the Metropolitan Police Service since 2013 and, todate, we have successfully been appointed to their Lot 1 Contractor Framework for the past 3 terms. Our existing Framework agreement provides for a 12-month extension which has been invoked — extended for a year to January 2027 and is valued at £110m.

Accessibility Aims

Disabled Adaptations Framework (2025 –2028) CLC

Scope of Works

• Kitchen and bathroom adaptations

• Internal reconfigurations

• Structural alterations

• Automated door entry and intercom systems

• Ramps, handrails, grab rails, safety fencing and safety padding

Value of framework £17m

Duration 3 years

Marvellous MTVH

Remediation Works Framework (2025-2029) Axis

Lot 1 – £1-£1m

Lot 2 – £1m-£5m

Lot 3 – £5m+

Scope of Works across both Lots

• Fire and internal and external structural safety remediation

• Removal and replacement of combustible cladding and insulation

• Passive and active fire works

• Refurbishment, energy efficiency upgrades

Value of framework £807m

Duration 4 years

Rise Recognition

Rise Construction Works and Services Framework (2026–2030) CLC

Lot 2 – Refurbishment

Band 1: £0–£100,000

Lot 3 – Mechanical and Electrical

Band 1: £0–£100,000

Band 2: £100,000–£3,000,000

Lot 5 – Fire & Safety Compliance

Band 1: £0–£100,000

Band 2: £100,000–£1,000,000

Value of framework £428m

Duration 4 years

Major Minor

Minor Works Framework (2026–2030) Concept

Lot 2 – General Building Works £250,001 to £2,500,000

Lot 7 – Electrical works Projects up to £500k

Scope of Works across both Lots

• Refurbishment and alteration works

• Planned and reactive maintenance

• Internal and external fabric repairs

• Compliance and statutory upgrade works

• Electrical installations and upgrades

• Compliance works

• Energy efficiency improvements

Value of framework £108m

Duration 4 years

Contracts Build Business

Carbon Commitment

Decarbonisation Programme

CLC

Scope of Works

• New roof coverings

• Triple glazed windows

• Air Source Heat Pumps

• Solar PV

• Battery storage

• Insulation and ventilation

Value £774k

Bristol branch reports contract extension into 2026/27 with a programme of 100 traditional properties (value c. £2m).

Workspace Works

Cowes Office Refurbishment

Concept

Scope of Works

• Strip out

• Installation of new partition walls and ceilings/flooring

• New LED and emergency lighting

• Upgrade of welfare facilities

• Compliance upgrades

Value £400k

Duration 2 months

Dartmoor Discovery

New Education Centre

Concept

Scope of Works

• Demolition, construction and fit out and finishes

• Groundworks and foundations

• M&E

• Sustainable building measures

• External works and landscaping integration

Value £1.5m

Duration 10 months

Housing 21 Home Help

Kitchen and Shower Room Installations

CLC

Scope of Works

• Supply and installation of kitchens across Retirement Living and Extra Care schemes

• Bathroom and shower room construction and installations

• Associated components (fittings, fixtures, and accessories)

• Plumbing works for kitchens and bathrooms

• Works allocated across 45 geographical regions

• Promoting SME participation in regional delivery

Value £72m

Duration 4.5 years

Ealing Excellence

Communal M&E Capital Works

Axis

Scope of Works

• Replacement of MEP systems

• Fire remediation works

• Renewal of lateral and rising mains

• Communal and in-home M&E services

• Capital M&E improvement works

• Building Safety Act compliance

Value £95m

Duration 5 years +10

Sustainable Schools

Solar PV, LED & Roof Repairs

Axis

Scope of Works

• Solar PV installation

• LED lighting upgrades

• Associated electrical works

• Roof repairs at one school

Value £330k

Duration 1 year

Hertfordshire Health

Fire Safety Works Programme

CLC

Scope of Works

Met Momentum

Multi-site Works

Axis

Scope of Works

• External refurbishments

• Security and fencing upgrades

• Custody suite refurbishments

• Building services improvements

• Specialist surveys

Value £3.1m (combined)

Duration Project-specific

Brune Boost

Talking Therapies Refurbishment

Concept

Scope of Works

• Full refurbishment of existing dental facility

• Conversion of space to the suite

• M&E

• New partitioning and suspended ceilings

• New internal doors and glazing

Value £370k

• Compliance-led fire safety improvements across 24 NHS facilities in Hertfordshire

• Replacement and remedials/upgrading of fire-rated door sets

• Fire damper surveys and remedial works

Duration ongoing programme across multiple NHS sites

Delivering Dependability

Responsive Repairs, Voids and Planned Works

Axis

Scope of Works

• Responsive repairs, including emergency works during normal working hours

• Out of hours emergency repairs

• Void property works

• Major works and planned works programmes

• Disability adaptation works

• Electrical Testing Inspections (EICR)

• Disrepair works

Value £9m

Duration 5 years + 5

Compliance Commitment

Passive Fire Safety Works

CLC

Scope of Works

• Installation of new fire doors

• Remedial works to existing fire doors

• Fire stopping upgrades

• Compartmentation improvements

• Targeted fire safety works to high-priority residential buildings

• Structured programme of passive fire protection works across Curo’s housing stock

• Delivery of large-scale building safety compliance measures

Value £15.5m+

Duration 3 years

Loving Lewisham

Fire Safety Remedial Works

Axis

Scope of Works

• Fire door set remedial and replacements

• Compartmentation and fire stopping works

• Fire safety signage and information

Value £998,400

Duration 1 year

Keyworker Care

Multi-Trade Responsive Repairs

CLC

Scope of Works

• Fire door upgrades and replacements

• Fire compliance improvements

• Keyworker residential properties

• Supporting safe accommodation for healthcare staff

Value £500k

Welfare Works

Accommodation Block Refurbishment

Concept

Scope of Works

• Strip out

• Installation of new WCs and showers

• Plumbing

• M&E

Value £2.4m

Duration 10 months

Swift Support

Fire Responsive Works

Concept

Scope of Works

• Specific RAMS for specialised scenario of fire damaged areas including carcinogenic contaminated debris and toxic atmospheric conditions

• Phased temporary propping of defective concrete structure within a live hospital environment

• Prompt access equipment (materials hoist) adaptation for contaminated waste removal

• Compliance with NHS safety and infection control protocols

Value £200k

Southern Service

Internal & External Decorations with Cleaning and Repairs CLC

Scope of Works

• External redecoration and associated predecorating repairs to homes and blocks

• Internal redecoration and minor repairs to communal areas and sheltered schemes

• Repairs and replacement to windows (uPVC and timber), fascias, soffits, barge boards

• Roofs, rainwater goods, brickwork, chimneys, repointing and rendered elevations

• Balconies, fire escapes, staircases and metal structures

Value £4m pa

Duration 7 years + 7

Urgent Upgrade

New Urgent Treatment Centre

Concept

Scope of Works

• Outdoor extension to the existing A&E department

• Construction of a new Urgent Treatment Centre

• Integration with existing Emergency Department floor levels

• Use of Modern Methods of Construction

Value £2.3m

St Mary’s Makeover

Grounds and Play Improvements

Axis

Scope of Works

• Hard and soft landscaping

• Multi-Use Games Area (MUGA) improvements

• Drainage improvements

• Installation of new AstroTurf

• Phased delivery to minimise school disruption

Duration 6 months

Exxon Exxcellence

CNB Workshop Concept

Scope of Works

• Removal existing heavy-duty machinery

• M&E

• Installation of new heavy-duty racking systems

• Coordination of works within a live industrial environment

• Compliance with strict energy sector safety standards

Value £300k

Setting the Standard

Planned Maintenance

CLC

Scope of Works

• Kitchens, bathrooms and wet rooms

• Gas and electric heating upgrades

• Electrical rewiring

• Roofs, windows and doors

• Communal areas

• Fencing, paving and drainage

• Cyclical redecoration

• Asbestos removal services

Value £6m pa

Duration 5 years

Delivering in Dudley

Multi-Trade Responsive Repairs Axis

Scope of Works

• Multi-trade responsive repairs

• Emergency and routine maintenance

• Planned works and minor improvements

• Disability adaptations and safety checks

• Property condition improvements across void and tenanted homes

• Estate and external façade improvements, including roofing

• Strategic void refurbishments (over £5k)

Value £2m pa

Duration 4 years

Powerful Provision

New 230v & 110v Workshop Power Supplies Concept

Scope of Works

• Installation of new 230v power supplies to workshop areas

• Installation of new 110v power supplies for site equipment

• Distribution board upgrades and modifications

• New containment systems

• Installation of cabling and terminations

• Integration with existing site infrastructure

• Compliance with refinery safety and electrical standards

Value c. £180,000

Sutton Sure Success

Replacement Roofing Works (Lot 3)

Axis

Scope of Works

• Replacement roofing works on Thicket Crescent and Thicket Road residential buildings

• Roof works and special trade construction tasks

• Flat corrugated metal sheet roof installations

• Works coordinated across multiple fourstorey buildings

• Central corridor access modifications for vertical and horizontal connectivity

• Compliance with all relevant building regulations and energy efficiency standards

Value £1m

Duration 9 months

Bronzefield Bold

Admin Office Refurbishment

Concept

Scope of Works

• Installation of new power supplies to desks

• Installation of new data cabling to desks

• Upgrade of containment to support new services

• Works delivered within a live custodial environment

Value £100k

Mess Makeover

Refurbishment of Junior Ranks Mess facilities

Concept

Scope of Works

• Internal reconfiguration

• Upgrade of electrical and lighting services

• Data infrastructure improvements

• Compliance upgrades to meet current standards

Value £200k

Duration 16 weeks

Sure-Fire Fix

Tranche 2 Fire Compartmentation Works

Concept

Scope of Works

• Fire compartmentation upgrades across MOD estate

• Replacement of fire doors and associated remedial works

• Fire stopping /sealing

• Upgrades to passive fire systems

• Compliance testing and inspection

Value £720k

Have a project starting that you think would make for a great case study? Get in touch with Kurt Mussell, Video Production Manager, to organise photography and videography!

Projects Progress

External and Internal Works

Westminster,

London

Axis has worked in partnership with Westminster City Council since 2010 delivering multiple concurrent programmes across the London borough. In Paddington and Maida Vale, we’ve repaired and replaced roofs, windows and doors; refreshed all the communal decorations and conducted fire safety works as well as ventilation installations to prevent damp and mould.

Court Flooring

Cardiff

For HMCTS, Concept installed new flooring in high traffic areas at Cardiff Civil Justice Centre.

Highlighting a selection of our major projects and programmes

Click to watch video

Contact House Refurbishment

Colchester Garrison

“Last week I had the privilege to attend the launch of the newly refurbished contact house in Colchester Garrison. This was proudly done in conjunction with Amey and DIO Accommodation and all your CLC team on the ground did a superb job. At a time of pressure on all organisations linked to Defence, workforce challenges, and financial constraints, it is so heartening to see collaboration with our industry partners. At the heart of this is the soldier and their family. The contact house is a vital welfare facility and seeing the transformation was just amazing.

Conservation Refurbishment St George’s Church, Bulford

Concept’s full M&E replacement, extensive roof, stone, and timber repairs, stained-glass conservation, and internal refurbishment works introduced modern, energy-efficient building services while carefully preserving the historic character of this heritage church.

Click to watch video

Decarbonisation Programme, Rivers House Blandford Forum

Concept’s scheme introduced low-carbon heating through ASHPS supported by onsite photovoltaic arrays. A major electrical infrastructure upgrade included a new transformer, high-voltage cabling, and a new low-voltage main panel. Our additional installation of new windows and doors improved thermal performance supporting DEFRA’s long-term sustainability goals.

Damp & Mould Remediation Works

West Bromwich

Our Midlands Division supports longstanding client The Riverside Group in Damp and Mould remedial works on approximately 2,500 homes in West Bromwich. In response to Awaab’s Law, we have completed over 500 damp and mould cases here for our client, 100% of cases on time and achieving 100% compliance.

Decarbonisation Works

CLC is progressing well on decarbonisation works at Bradford Royal Infirmary and nearby St Luke’s Hospital, delivering roofing, window upgrades and solar PV. Roofing works are currently 50% complete and we anticipate imminent completion.

Our project manager at CLC is very responsive and has really helped with the engagement throughout this project

Robert Dadzie, Head of Sustainability, Bradford Teaching Hospital

Critical Fire Safety Improvements

NHS Estate

CLC partners with NHS Property Services to deliver a major fire safety programme across 550+ healthcare sites in the Midlands, North West and North East. Our programme, conducted in live hospital environments, focuses on improving passive fire protection measures to prevent the spread of fire and smoke, safeguarding patients, staff and visitors.

Click to watch video

Roof and Window Restoration South Square, London

Axis’ Roof and Window Restoration Programme included the repair, restoration and redecoration of over 251 heritage timber windows and a full roof renewal programme. Thanks to our heritage expertise and technical capability, we successfully preserved the historic character of the estate and ensured operational continuity of modern office space.

M&E and Refurbishment, FCDO, British Ambassador’s Residence Muscat, Oman

Works in the Ambassador’s residence included full strip out of ventilation and air conditioning systems and the installation of a new VRF air conditioning system and air handling units with heat recovery. Externally Concept replaced doors and windows and installed a new warm roof waterproofing system.

PeopleXD, Phase 2

Being a ‘People First’ organisation is our highest priority: our success is built on yours

As most of you know, PeopleXD helps us manage our work life: you can view payslips, update your personal and bank details, book annual leave, manage holidays, and track absences — all in one secure place. And now, we are pleased to confirm the launch of Phase 2 of our PeopleXD rollout.

Key Features:

• Recruitment System for a streamlined and efficient approach to attracting, managing and onboarding talent, enhancing the experience for candidates and Hiring Managers

• Learning Management System (LMS) for compliance training, professional development and essential learning

• Talent Framework for a structured, consistent appraisal approach to support meaningful discussions around objectives, performance, career aspirations and progression

If you have any questions in the meantime, please contact a member of the HR Team

More on the Intranet here – PeopleXD User Guide

How to get 2k – and a very happy friend!

Recommend someone you know for a role within the business.

If they get hired and successfully pass their probation period, you will receive a £2,000 reward as a thank you. So that’s double the happiness!

Scan to recommend your friend!

Refer a Friend Reminder

PQQ

Following your feedback and testing sessions, we have made significant progress to streamline the PQQ process and make it simpler, more flexible, and user-friendly, and to ensure it meets business needs.

Find out more here!

– Group Intranet

Our New Intranet!

Our new Axis CLC Intranet is a central hub of important information, resources and updates in one easy-to-access place. On it you will find company news and announcements, how-to user guides, and really useful back up and support information.

Key Features:

• Business Resources: essential department documents, files, and materials

• Employee Hub: employee-related information: internal vacancies, company policies, and key documents

• User Guides: more information on People XD, Evotix, our Value Champion Awards, Knowledge Exchange, Life Saving Rules and Refer a Friend. Here you will meet Andy the Avatar who will talk to you about each of the User Guide pages!

Please take a moment to share your feedback using the form. Your input will help us continue improving the platform for everyone – Feedback Form

Key PQQ Features:

• Improved visibility of supplier documentation

• Automated compliance reminders

• Clear supply chain oversight

• Increased user access

• Resolved login and migration issues

More on the Intranet here

User Guides:

PQQ Admin & Super Admin

PQQ Supply Chain Partners

PQQ Lite User

More Information:

Local Supply Chain (LSC)

Youtube Channel

Local Supply Chain (LSC)

Online Help

Digital Innovations

Our Data, AI & Innovation team has been progressing several initiatives aimed at improving operational visibility, supporting project teams, and exploring how emerging technologies such as AI and predictive analytics can add value across the business.

Operational Insight App – Now Live

Our new Operational Insight App is our first Power BI App to be deployed across the business. It brings together key operational data into a single, easy-to-use dashboard, giving teams greater visibility of project performance and progress, helping operational leaders quickly understand how projects are performing and identify areas that may require attention.

See our demonstration video

OpenSpace Rollout

OpenSpace enables teams to capture 360° imagery of site progress, creating a visual record of works that can improve collaboration, support quality assurance, and provide clear documentation of project delivery.

Contact Liam Hayes for more information and support to adopt!

Thanks to Russell Measor, our Head of AI and Digital Innovation for supplying this latest news

See our demonstration video

Operational Insight App – Now Live

With Neologik we are trialling an AI-powered assistant called Evie, our Bid Evidence Bot. Evie helps bid teams quickly locate relevant evidence from previous submissions and supporting documentation. By using AI to search across historic bid material, Evie reduces the time spent looking for examples and allow teams to focus more on developing strong, high-quality submissions.

Predictive Analytics – Proof of Concept

We are beginning a Proof of Concept exploring predictive analytics using operational data. This will help us go beyond reporting on what has happened and start identifying patterns that could help us anticipate potential issues earlier, and could support improved forecasting, early risk identification, and more proactive operational management.

Digital Timesheets

Our new Digital Timesheets PowerApp will mean that CLC operatives can enter their timesheets digitally. Approvals are also digitalised.

Benefits Include:

• increased accuracy

• real time tracking

• cost savings

• enhanced security

Watch out for more news as we continue the rollout!

IT Support

Getting support from IT is quick and direct.

Simply click in the top left hand corner of your screen to ask for help or to request something new (Axis CLC Favourites/Axis CLC Service Desk Halo).

You will receive a ticket and the IT team will be in touch. Simple as that!

HALO has been a shining success at Axis, and has now been rolled out to CLC people too.

New Self Service Password Reset

Need to change your password? Good news! Self-Service Password Reset (SSPR) is now available, allowing Axis CLC users to reset their password quickly without contacting the Service Desk.

All you need to know is on our new Intranet

– Self-Service Password Reset

Questions? Contact IT about this via the HALO Self Service Portal or by emailing servicedesk@axisclc.com

Company News in Brief

We’re Proud Industry Award Winners and Finalists

Four Social Value Awards

Axis recently won four client-nominated awards at the Social Value Leadership Group’s (SVLG) Social Value Supply-Chain Awards.

Winner: Best Sustainability Initiative –Nominated by Notting Hill Genesis and Best Social Value Collaboration – Nominated by Clarion.

Highly Commended: Excellence Award –Best Social Value Champion – Nominated by L&Q.

Rising Star: Best Social Value Leader Award (Joe Ibrahim) – Nominated by L&Q.

Sustainable Scoop

Winner: Engager Category of KBR’s Sustainable Supply Chain Supplier Award 2025 recognising Concept’s outstanding sustainability efforts and achievements of KBR’s suppliers and their supply chain.

Resident Recognition at Lewisham Park Towers

Winner: Housing Innovation Awards 2026 (led by Housing Digital) for Most Innovative Approach to Tenant Communications for Axis’ work with residents at L&Q’s Lewisham Park Towers.

Highly Commended: at the National Housing Maintenance Forum (NHMF)’s 2026 Best Resident Impact Awards for our work here too.

Intelligent Innovation

Finalists: Best Repairs and Maintenance Innovation category at the Housing Innovation Awards 2026 (led by Housing Digital) for Axis’ OpenSpace 360° visual intelligence technology.

Winning Care

Finalists: ‘We Care’ category at the Travis Perkins Better Together Social Value Awards 2026 for Axis’ renovation of Perrymount Primary School’s Rainbow Room with L&Q.

Silver Scoop for Customer Service

Silver Award: Most Effective Strategic Transformation Programme category in the European Contact Centre & Customer Service Awards 2025 recognising Axis’ progress centralising our contact-centre operations.

Stop! Before you press ‘Reply All’!

Did you know that employees spend a significant amount of time – some up to 24% of their day – dealing with unnecessary emails? The ‘reply all’ culture can become a major productivity drain. So, we’ve produced clear guidelines about when to Reply All! By adopting these practices, we can significantly improve focus and contribute to a more productive workplace for everyone. Thanks all!

Double Win

CLC scooped two wins at the Housing 21 awards – Contractor of the Year: Kitchens & Bathrooms 2025 (acknowledging exceptional performance in delivering kitchen and bathroom refurbishments) and Excellent Performance: Communal Redecoration (recognising our outstanding work in maintaining and improving shared communal spaces for residents for Green Lane View and Redmayne View Extra Care schemes).

“We are incredibly proud to have won these awards… a fantastic recognition of the hard work and commitment shown by our teams. We are equally proud of our partnership with Housing 21, which has grown and strengthened over more than 25 years.

Matt Hilton, Regional Director North

When to CC: A Clear Guide:

• Action Required: Only cc someone if they have a direct action to take or need to approve something

• Stay Informed: Include others for transparency or if they have previously requested the information

• Avoid ‘Reply All’: Break the habit of automatically hitting ‘reply all’. Consider if everyone truly needs the response

• Remove people from email chains once they have input or completed their role

Upcoming Events

Fire Alarm & Detection

24 April

New Technology and Digital Platforms

8 May

Knowledge Exchange is an internal webinar series that brings us together to share expertise, best practice and project experience. It supports collaboration across our business while strengthening understanding of group capabilities.

Each session is delivered by an expert and draws on learning from a major project, contract or service. Sessions last 15 minutes followed by Q&A.

Click here to register!

Recordings of earlier sessions and accompanying keynotes will always be available on the intranet here – Knowledge Exchange

£100,000 investment in our people

We’re launching a new Leadership Development training programme that demonstrates our continued investment in our people and addresses feedback in both the client and staff surveys.

What: A £100k investment to develop 250+ leaders across the business. Tailored programmes delivered by 4i Solution

When: Starts May 2026

Format: Face-to-face training

Where: Local branches and offices

Who:

• Leading people and high performing teams-Strategic decisions & crosscollaboration

• Managers & Supervisors-Technology, safety & team building

• Next Gen Talent-Developing and mentoring high potential

BSI Fire Safety Success

Concept has been successfully re-accredited by the British Standards Institution (BSI) for BAFE SP203 certification. This confirms that our procedures, technical competence and quality management systems meet the required standards for the design, installation, commissioning and maintenance of fire safety systems.

Life Saving Rules

Our Health and Safety team has issued a set of ‘Life Saving Rules’ that outline the essential actions we must all follow to help keep yourself, your team, and members of the public safe.

See more on our Intranet here – Life Saving Rules

Please sign up to our pledge confirming that you understand and will act in accordance with the Life Saving Rules

Sign the pledge today! Click/Scan

Concept to the Rescue

When a major fire broke out in the West Wing of Southampton General Hospital, Concept responded at once. Our team was present from 5am for a planned crane lift and, as the incident unfolded just 30 minutes later, we worked alongside NHS staff and emergency services assisting with access routes, providing key building information to fire crews, and carrying out urgent works to secure affected areas. 502 patients were evacuated.

Our support helped the Trust stabilise a fast-moving situation and begin reopening critical areas later that same day. And we continue to support the hospital through its recovery phase.

Evotix Refresher

It is vital that accidents and issues are reported using Evotix, our new our Health and Safety Management solution.

See our Evotix User Guide page on the Intranet here – Evotix User Guide

Scan the QR code or tap on it to report an incident or follow the link – axisclc.com/safety

Report any accidents or near misses! Click/Scan

David Jones Director of Estates

Your team have been absolutely excellent. They have stood side by side with the NHS teams as we try and bring normality back to a hospital that has received a severe blow.

“

David French Chief Executive Officer

Your team’s response on that Sunday was outstanding… I cannot imagine how we would have coped had we not been able to get some West Wing wards reopened on the Sunday night and your team played a major part in that achievement… Thank you for being there during the hospital’s time of greatest need.

COLLEAGUES Promotions,

Long Service Milestones and Personal Bests

Meet our New Colleagues

Lee McAllister Business Improvement Director

“

Lee brings over 20 years’ experience (including at Network Rail, Barclays, BT, Manchester Airport, and Yorkshire Water) to this new role, leading operational excellence, transformation and performance improvement.

Immediate priorities?

To understand the business and prioritise where my team will be able to add the most value. We’ll firstly look at our reactive maintenance processes and see where we can start to become more efficient. We are relatively new in our Business Improvement journey means I can really put a blueprint down with a new team and deliver some significant impacts.

Read the full interview with Lee here

Helen

Rayfield

Bid Director

Helen brings 20 years of experience (including at Kier, Wates and Morgan Sindall) and a strong track record of securing contracts, as well as 13 years of experience in the housing maintenance sector.

“Goals for the business?

My aspiration is to create the most successful workwinning function in the sector, so we need people’s expertise and input to identify our unique selling points and create winning solutions!

Read the full interview with Helen here

Barry Creswick Transmission Services Divisional Director

“Barry brings over 20 years of experience (including at OCS and Actavo T&D) to lead operational performance and support growth across the UK’s energy network.

“Immediate priorities?

My initial focus includes completing onboarding requirements, integrating with teams, reviewing ongoing contracts, assessing financial performance, and strengthening client engagements to ensure seamless divisional operations.

Read the full interview with Barry here

My main goal is to strengthen and grow the social value impact we create across the Midlands and the North. The more we work together across the business the greater the impact we can create.

Charlotte previously worked as Senior Social Value Executive at Reed in Partnership, driving the company’s Social Value forward strategically.

Charlotte Gray &

“Social Value has grown significantly in recent years, and clients are increasingly looking to the construction industry to deliver meaningful and lasting impact. My key focus at Axis CLC will be strengthening our understanding of each client’s priorities around Social Value, not only for future bids, but also to refine and strengthen our existing relationships.

Nikhita

Jackson Social Value Managers

Nikhita previously worked at Wates Residential as a Social Value Advisor.

Read the full interview with Charlotte here

Read the full interview with Nikhita here

Seamless Successions

Tim Hayes’ and Joe Ibrahim’s strong divisional foundations provide successful platform for new stewardship of Neil Watts and Daren Moseley

Neil Watts takes the helm as Tim Hayes retires

After more than 30 years at Axis, Tim Hayes, Managing Director –Responsive Maintenance, retired. Tim has played a central role in transforming the business into a £400m operation, leading the growth of Responsive Maintenance into a nationally recognised service, delivering high-volume repairs, voids, cladding and M&E works for social housing clients.

Alongside Axis Founder John Hayes and Joe Ibrahim, Managing Director – Planned Maintenance, Tim helped shape the company’s culture, standards and long-term success.

Neil Watts, now Managing Director – Responsive Repairs, joins with over 30 years’ sector experience, including leadership roles across contractor and client organisations, most recently at Peabody. Neil began his career as a carpenter, progressing into senior leadership roles overseeing large-scale repairs and maintenance services.

Read our full interview with Neil here

Read more and post your good wishes to Tim and Neil on the Intranet here

I joined Axis shortly after John started the company… We became a great team… We had many ups and downs but always found a way to overcome challenges… None of what we achieved could have been done without the incredible people who supported us… I am proud of every part of what we built together.

Tim Hayes

“I’m excited to lead the Responsive Repairs team at a time where the service plays such a critical role… My focus is on strengthening consistency, improving customer satisfaction, and building a high-performing, accountable culture.

Neil Watts

Joe Ibrahim retires and Daren Moseley steps up

After more than 30 years with Axis, Joe Ibrahim, Managing Director of Planned Maintenance, retired. Joe has shaped one of the UK’s most trusted planned maintenance operations.

Starting from painting and decorating contracts, Joe led the division’s growth into a multisector service across housing, healthcare, heritage and blue light clients.

Working closely with Axis Founder John Hayes and Tim Hayes, Managing Director of Responsive Maintenance, Joe helped define Axis’ culture, values and long-term client partnerships.

Daren Moseley, now Managing Director – Planned Maintenance, joined Axis CLC in March 2025 and has spent the past year working alongside Joe to ensure a smooth transition. With extensive experience as a Managing Director and COO across major property services organisations, Daren brings strong expertise in capital works and large-scale delivery.

“

Being part of the Axis story for three decades has been an incredible journey… I am enormously proud of what the Planned Maintenance division has become… The years that Tim, John, and I worked together were something I will always look back on with deep gratitude… I step away with total confidence knowing the division is in the right hands.

Joe Ibrahim

“My focus is on building on the strong foundations already in place—continuing to deliver high-quality outcomes for our clients while investing in our people and strengthening the systems that support long-term, sustainable growth.

Daren Moseley

Read more and post your good wishes to Joe and Daren on the Intranet here

Read our full interview with Daren here

Here is Daren taking the reins from Joe to sign our new £1bn+ Planned Maintenance and Investment contract with Catriona Simons from The Guinness Partnership: a perfect example of a seamless succession!

Long Service

Launching Our Length of Service Recognition Scheme

We are delighted to introduce our new Length of Service Recognition Scheme, launching in 2026.

In our recent staff survey, many colleagues told us they would like to see greater recognition for commitment and long service. This scheme is a direct response to that feedback and reflects our commitment to listening and taking meaningful action.

It also marks an important step forward in ensuring long service is recognised consistently and inclusively across the whole business. For colleagues in Concept, this is the introduction of a formal recognition programme for the first time. For colleagues in CLC, it represents an

Long Service Clubs

5 Years Service

Martin Hollingworth

Pauline Major

Darren Halliday

Richard Weldon

Jeremy Wilkins

Sean Cullen

10 Years Service

Christian Jackson

Carl Britton

Ashley Roberts

Stephen Roberts

Julie Pinkney

Ian Donaldson

Martin Blount

Tony Edwards

Imarni Alcendor

Joanna Strudwick

15 Years Service

Stuart Carlow

Yvette Crook

Reian Newitt

Robin Magee

David Allen

James Magee

Alison Macey

Axis CLC people celebrating Long Service milestones since the last issue

Full details are on the Intranet here

enhancement of the existing scheme.

By bringing together previous disparate arrangements into one clear and consistent framework, we are creating a fairer, more transparent and sustainable approach to recognising service milestones across the organisation.

“This scheme is about recognising loyalty, celebrating sustained commitment and responding to what colleagues have told us matters — ensuring we consistently acknowledge the valuable contribution of those who build their careers with us.”

– Kamal Shergill, Group HR Director

Andrew Bennett

Robert Wells

Louis Deidrick

Mark Taylor

Mark Watkins

Matt Pownall

20 Years Service

Andrea Massaiu

Ian Croshaw

Guy Plant

Darren Perkins

Nina Levy

Adam Wort

25 Years Service

Jason Watson

Graeme Yates

Adrian Coles

Nigel Scuri

35 Years Service

Mark Hare

20 years at Axis

Paul Glover, now Senior Supervisor, started his career at Axis in March 2006. He says: “Who would have thought that I only came for a 3-year respite off the tools and ended up 20 years later still here? I believe I have served over 12 contracts for R&M, Voids and Planned Works in that time, seen many leave and many changes – it has been a real roller coaster of a ride... I have a lot to thank Tim and John Hayes for and all the incredible people I have had the pleasure to work with from the early days at the great Vauxhall office to now. Tim will always be my boss and what a boss he has been.”

11 Years at Concept

Daniel Perrett, Managing Director, and Kevin Gleeson, Southampton Office Manager, will both reach 11 years with Concept in March. Congratulations to both!

Promotions

Hannah Adams

IT Support to 2nd Line Service Engineer

Tom Aitchison

Supervisor to Operations Manager

Ashley Bennett

Site Supervisor to Contracts Supervisor

Liam Doolan

Multitrader to Supervisor

Perry Gardner

Contract Manager to Senior Contract Manager

Amanda Goggin

Administrator to Scheduler

Ian Hornby

Scheduling Manager to Contract Manager

Fadia Hosenbocus

Administrator to Administration Team Leader

Mohammed Hussain

Scheduler to Administration Team Leader

Congratulations

to Axis

CLC people who have been promoted since the last

issue

Toby Johnson

Site Supervisor to Operations Manager

Gareth Jones

Divisional Finance Controller to FD - Group

Operational Finance

Ivalin Melyov

Apprentice Multitrader to Improver

Multitrader

Edie Rawlinson

Administrator to Scheduler

Chloe Ripley

Administration Team Leader to Scheduling Manager

Michael Tasker

Electrician to Electrical Supervisor

Fletcher Walsh

Apprentice Plumber to Improver Gas Engineer

Robert Wells

Multitrader to Supervisor

Apprentice News

Axis CLC apprentices showcase their stories and successes. Plus, we welcome Sonia, our new Apprenticeship & Funding Manager

Showcase Success in Thamesmead

Axis co-hosted Peabody’s first Thamesmead Apprenticeship Showcase, welcoming 100+ attendees to explore career opportunities.

Click to watch video

“ Delegate

This really helps me envision my future path I take in order to reach my goals.

What’s really inspiring about today is having so many employers here, having Peabody here, having Axis here … all committed to the same goal of creating opportunities for local people.

Sahil Kahn, Director of Community Partnerships, Strategy and Funding, Peabody

Over 100 young people have learned about loads of different industries especially around the housing sector.

Larry Evans, Economic Inclusion Lead, Peabody

We want our communities and our young people to thrive and being able to provide them opportunities such as apprenticeships is a big part of that.

Kate

Thomson, Social Impact Co-ordinator, Axis

An event like today is super important because it actually opens the eyes of young people and residents of Thamesmead to the opportunities available to them.

Mabel Ogundayo, Councillor LB Bexley

Welcome to Sonia

Sonia Singh, Apprenticeship & Funding Manager, joined in November 2025 to strengthen the Group’s apprenticeship strategy.

With a background in education and financial services training, Sonia is focused on building a structured, highquality programme that supports recruitment, retention and development. She says:

“I have always worked with young people helping achieve career aspirations, something I’m very passionate about. So, my goal is to create an apprenticeship programme we are proud of, where people feel supported and can clearly progress.

Amazing Gracie!

Gracie McQuillan has passed her firstyear Level 3 Business Administration Apprenticeship. Gracie has gained confidence, sharpened her IT and communications skills, and learned how a business really runs. Well done Gracie!

Westminster Wins

Read full interview with Sonia here

We’re Recruiting!

Our 2026 apprenticeship recruitment window is now live, offering a mix of office-based and trade roles across the business. So, please share opportunities with any potential candidates you know to help us attract the next generation of talent. Apply here

Refer an apprentice here

With Westminster City Council and Amberly Youth Club London Tigers we hosted a construction taster day for young people at our Roundhouse office on the Hallfield Estate. Attended by David Leonard (Apprentice Mentor), Chace Barnett (Apprentice Multi-trader), Vera O’Driscoll (Social Value Manager) and Kate Thomson (Social Impact Coordinator), the workshop offered insight into life as an Axis CLC apprentice and the varied roles we offer. We also demonstrated core trade skills such as painting, wall preparation and safe tool use, and shared what it’s like to work as part of a team and learn from our experts.

Classroom to Career:

CLC Connects

CLC, alongside Amey, attended a careers day at Risedale School at Catterick Garrison. Bob Boal, AMEY Divisional Director, reports “We took the opportunity to develop students’ understanding of careers within the sector. Many initially believed that working for Axis CLC required a trade background, however, we were pleased to highlight the diverse range of roles available within the organisation: Quantity Surveying, Human Resources, Finance, and other administrative and professional disciplines. Overall, the event provided a valuable platform to raise awareness of the varied and rewarding career pathways available within our industry.”

A Lifetime of Learning: Celebrating David Leonard’s Legacy

After a 50-year career in construction, David Leonard, our Apprentice Mentor, is retiring, having made a lifelong impact on countless apprentices.

Starting as an apprentice pipefitter and welder in 1972, David has brought our apprentices decades of experience since he joined Axis in 2022.

“

I had the best apprenticeship ever and I loved the job. And I wanted all our apprentices to have the same experience as I had. If apprentices enjoy their time, then they are more productive. The customer at the end will be more pleased with them, we get better feedback, and they keep improving.

David Leonard

Always with a great smile and a story to tell, David has helped countless apprentices on their careers – and also been highly visible at career fairs, promoting apprenticeship opportunities at Axis CLC. He has helped out on many projects on site, not only supporting our clients but also enhancing our apprentices’ training in a real-life environment.

David will be leaving us on 12 June: Thank you David, we wish you a happy retirement!

A Trio of Apprentices

I would describe my experience at the company as very positive and rewarding. Since starting, I have been given the opportunity to learn from experienced professionals and gain valuable hands-on experience within the quantity surveying role.

Abi

Bendy Apprentice Quantity Surveyor

Read full interview with Abi here

I joined with no prior experience in quantity surveying or construction, so everything I know has been developed through hands-on exposure and structured learning. Working on healthcare projects gives real purpose — improving patient care and staff environments.

Lewis Drake Second-year Apprentice Quantity Surveyor

Read full interview with Lewis here

My experience at Concept has been amazing, I have got loads of different experience from all sorts of jobs. I have got the best from Concept as we work at commercial sites and domestic sites, and I get involved in loads of work and I’m always busy.

Jack O’Sullivan Third-year Electrical Apprentice

Read full interview with Jack here

Branch Spotlight

Key Players:

• Lee Smith – Divisional Manager and Branch Manager

• Jin Kooner – Commercial Manager

• Joseph Swift-Foy – Operations Manager

• George Roberts – Electrical Manager

• Chris Shaw – Fire Protection Manager

• Vicki Warburton – Senior Branch Administrator

Covering:

North West - From RAF Valley – across to Rochdale/ Bradford. Lake District down to Stoke

Major Contracts:

Ben Sykes - Passive Fire Protection Surveyor, Chris Shaw - Fire Protection Manager, Dan Riley - Quantity Surveyor, Jin Kooner - Commercial Manager, Joseph Swift-Foy - Operations Manager, Keely Ellis - Office Administrator, Tom Lunt - Contract Manager and Vicki Warburton - Senior Branch Administrator

Covering:

Sussex, Surrey, Croydon and surrounding areas and Kent

Gatwick

Key Players:

• Jamie Bird – Office Manager

• Terry Cave – Fabric / M&E

Gatwick Branch Highlights:

• Josh Guerrero successfully ran the Barcelona marathon in March

Major Contracts:

Warrington Branch Highlights:

• Our delivery team on the National Trust external decoration project were interviewed on a TV show

• We raised £2700 and donated 100 plus selection boxes to St Helen’s Young Carers

Concept’s Gatwick office is situated in the original Gatwick airport terminal building, built and opened in 1936, eventually becoming obsolete when the airport gradually expanded to its current site. The Beehive terminal building was then converted to serviced offices in 2008 and is Grade II listed still featuring the original air traffic control tower.

Colleagues News in Brief

Welcome to our World

Site Manager Razvan Dumitriu and his wife are now the very happy parents of Olivia, born in December.

Administration Team Leader Amy Dennis and Gas Installer Jay Gill welcomed their new baby Jesse in spring. Amy and Jay met working on the Axis M&E team!

Branch Manager Tony Ronayne welcomed his new (8th) grandchild Rook in February.

Josh Hodson, Site Manager, and his wife are the proud parents of Scarlett.

Wedding Bells

Alisha Jhangeer, Assistant Quantity Surveyor at our Shepshed office, got engaged to her fiancé, Imaad, at Christmas.

Terri Ellison, Customer Service Advisor, and her partner Brandon Vella, who is also a member of our Repairs Customer Service team, got engaged in November.

On the Up

Fire Protection Surveyor Matt Pownall (third from the left, sitting down) has been promoted to assistant coach of the England under 25 Bowling team.

Fond Farewells

Two valued members of our company are retiring this spring. We say goodbye to Senior Bid Co-ordinator Jill Pennell and Marie Partner, Partnerships Manager. We wish you lots of happiness and good wishes for your retirement!

“After 13 incredible years at Axis, the time has come to retire and see if I can be as good at relaxing as I was at working. What I will treasure most are the relationships and the talented people I have worked alongside. Thank you for the memories, the laughter, and the shared successes.

Marie Partner

Shout out for the team

Adrian McDonald, Branch Manager at our Bristol branch, has highlighted team members deserving of a shout out and a big thank you!

Because of their pivotal role instilling confidence with the client on previous phases, CCHA extended their Decarbonisation contract.

• Sue McDonald, Tenant Liaison / Administrator

• Sue Matthews, Decarbonisation Compliance Manager

• Ian Whiting, Senior QS / Contracts Manager

• Kevin Coles, Contracts Supervisor

• Luke Coles, Carpenter / FRA Technician

Because of their excellent delivery and bid presentation we retained two frameworks with Bristol City Council

• Ian Whiting, Senior QS / Contracts Manager

• Jane Twynam, Contracts Manager

• Ange Evans, Branch Administrator

• Sue McDonald, Tenant Liaison / Administrator

• Ethan Fawcett, Graduate Surveyor

• Dave Stevenson, Contract Supervisor

• Emma Wilson, Group Bid Manager

• Sharon Trotter, Bid Writer

I’ve really enjoyed being part of the Axis family over the last 20 years – I’ve met some lovely people, many of whom I’ll really miss, and had a lot of laughs along the way.

Jill Pennell

Concept Highlights

Tristan Collins has recently completed his Master’s degree in Project Management at Wrexham University, and Simon Hore will be running the Brighton Marathon on 12 April.

Super Shepshed

Shepshed Branch Administrator

Helen Glover has recently returned from a fantastic trip to Australia, and of course, the CLC van made a special appearance too!

Nominate a Value Champion

See Andy, our Intranet Avatar, for more information

Click here to complete your nomination

Your vote will help a colleague win an esteemed Value Champion Award

Axis CLC has six core values that reflect who we are across the group. They define how we operate, what we believe in, and how we work — with each other, with our clients and customers, investors and with the communities we serve.

To celebrate colleagues who exemplify our values in action, we have our very own Axis CLC Value Champion Awards.

And we need your help to make sure that our awards go to the most deserving recipients!

Here’s how to nominate a colleague:

• nominate an individual you know who has demonstrated one of our values in action

• give your reason(s), with evidence/ photos if you have them, as to why you have nominated them. The better the submission, the more chance your nominee has of winning!

And that’s that!

The forms then go to the Executive team for a final decision. The overall winners are celebrated at a prizegiving event, receiving a shiny trophy and a cash prize!

The closing date for 2026 entries is

The winning nominees will be contacted by email in October. Thank you for your support — and good luck with your nomination! Wednesday 26 August

Compliments Corner

Shane Tracy’s Axis team was professional, collaborative, and committed to quality.

The support you have shown in delivering the project in a joint up approach, with continuous communication has made for an excellent working relationship. Long may it continue.

The Concept team’s professionalism, coordination, work ethics, and consideration have been excellent throughout.

My resident can now have a proper shower - Axis’ works made vast improvements; and his life a lot easier.

CLC’s Chris Keenan is extremely polite and patient; so very important when working with the elderly or those with Dementia.

Concept have been particularly helpful quickly turning round quotes and always replying with professionalism and speed. I would particularly like to mention Matt Ball, Claire Goddard and Paul Beal.

Doug and Tom [Axis’ Douglas Parsons and Thomas Darling] persevered all day to get my boiler fixed and were amazing. They really are the best.

Thank you, Donna [Gunner, Axis RLO] for going the extra mile for me this morning. My thanks go beyond words

My utmost gratitude to you and your team [CLC Bristol] for their knowledge and expertise. Ange Evans, Jason Greedy, and Ethan Fawcett’s courteous professionalism is a credit to CLC, thank you.

Clerk of Works Gray’s Inn

Project Manager VINCI Facilities

Project Manager FM Capital Projects, Southern Water

Resident Carer

Notting Hill Genesis

Housing & Partnership Manager

Housing 21

Procurement Coordinator Hard FM ISS

Thank you all for your quick responses and the repair work in the Wardroom Dining Room and on the Upper Landing. Concept’s ‘can do’ attitude and communication are truly appreciated.

Axis’ Leon [Daniels] was a great workman, he is brilliant. Don’t let him leave if you value your service!

Residents commented on the high level of professionalism, and how pleased they are with the quality of the workmanship… Steve [Poulton] made a great impression. Thank you CLC [Brandon]

I am very pleased with the manner of which this project has been managed by Concept, particularly the relationship and communications with the building occupants and of course the progress.

Axis’ hands-on approach and true care and dedication have really transformed residents’ lives.

Thank you [CLC Newcastle] for another great piece of work in what was a difficult scheme to get over the line given the problems with asbestos and access.

Wesley Atkinson and Josh Davison and the [CLC Newcastle] squad have worked fantastically well. They’ve gone the extra mile once again.

Thanks to Axis’ engineer [Jo Allen, Axis M&E operative, who helped an injured resident] for his speedy response and ensuring our resident was safe with the ambulance crew.

It means so much when operatives treat homes with respect, and your team did exactly that. Our tenants have been full of praise for CLC’s Robert Hards, Graham Hall, Kenzie, Mark, Kerian and Alfie Hall.

The Commander HMS NELSON & Wardroom

Mess President

Resident Grainger

Operations Manager Norfolk

Housing 21

Project Manager (Base & Personnel),

KBS Maritime

Aziz and Adao [Axis’ Azizul Hoque and Adao Quindombe] went above and beyond, and their hard work made a real difference and was genuinely valued

Head of Investment MHS Homes Group

Maintenance and Contract Manager Home Group

Building Surveyor

Housing 21

Compliance Manager

Eastlight Community Homes

Asset & Compliance Manager

English Rural

Resident Local Space

COMMUNITY

Football’s Coming Home to Hackney

We helped bring football home by refurbishing the pitch at Lewis Place in Hackney in partnership with client Southern Housing.

Our Axis squad fully restored the unusable pitch with new astro-turf, upgraded lighting, new netting and replacement goals, so it once again supports youth teams, grassroots football and inclusive community activities.

“

Supporting our Communities and Environment

We’re delighted to see the work that’s been done to get the pitch back into community use and we’d like to thank both Southern Homes and Axis for their work and dedication.

Axis and L&Q hosted a Black History Month celebration at Lewisham Park Towers Hub, welcoming more than 35 residents. Activities included wellbeing sessions, performances from the Lewisham Park Towers choir and a global food buffet celebrating Caribbean and African cuisine. Debbie Fadare (Resident Liaison Officer) led trivia games and storytelling, while a B32Danze soul dance workshop encouraged residents to celebrate together.

We ended with a talk from Diversity Health & Wellbeing CIC, providing guidance on flu vaccination and supporting informed health choices.

Revival for Rosemary

Axis Resident Liaison Officer Toni Brady, supported by Jasmine Carlow, Scott Taylor, Barry Porter and David Daniels, organised a volunteer day to help an elderly resident whose garden had become overgrown.

Our gardeners cleared debris and removed two carloads of waste, restoring part of the garden so Rosemary and her dog Harry could enjoy the space again.

Futures Forum

Members of our Sustainability team attended the London Clean Air Initiative Green Futures Event, delivered with the Mayor’s Green Skills Academy, Capital City College and Westminster City Council. The event connected students and jobseekers with employers across the sustainability sector, highlighting career pathways in retrofit, apprenticeships and green construction.

Career Confidence

Kate Thomson (Social Impact Coordinator) delivered an employability workshop for volunteers at Lewisham and Greenwich NHS Trust. The session covered CV writing, job applications and interview preparation, helping attendees showcase the experience gained through their volunteer roles. Our Recruitment partners Regen Solutions and MMP Consultancy Ltd also attended, providing practical feedback on CVs and career advice. The workshop helped volunteers build confidence and take practical steps towards future employment.

Gifts of Gaborone

While conducting refurbishment works in Botswana for the FCDO, Concept supported the local community by delivering Christmas gifts to SOS Village in Gaborone.

Ian Dixon presented the gifts as part of the project’s wider social engagement programme alongside refurbishment works delivered by an international project team and local supply chain.

Bramble Boost

Amy Manuel, Communities Lead (North) at e50K, thanked Bob Boal, CLC AMEY Divisional Director, and his team for installing a new safety fence around the pond at Bramble Woods. The improvement ensures the area is safe and compliant, allowing families, volunteers and the wider community to enjoy the space with confidence.

Energy Empowerment

Axis’ Sustainability team hosted an energy advice workshop at L&Q’s Lewisham Park Towers Community Hub, supporting residents to manage rising energy costs. Delivered with South East London Community Energy (SELCE), the session provided practical guidance on understanding energy use and adopting simple energy-saving habits. Residents also received carbon monoxide readers and thermostats to improve safety and efficiency.

Career Confidence

Kate Thomson (Social Impact Coordinator) delivered an employability workshop for volunteers at Lewisham and Greenwich NHS Trust.

The session covered CV writing, job applications and interview preparation, helping attendees showcase the experience gained through their volunteer roles.

Our Recruitment partners Regen Solutions and MMP Consultancy Ltd also attended, providing practical feedback on CVs and career advice.

The workshop helped volunteers build confidence and take practical steps towards future employment.

Don’t forget to use your paid volunteering day! Email volunteering to get involved.

I now know how to save money on my energy bills and understand that I can always get support whenever I need it with my energy bills

LPT resident

Byker Boom

CLC has begun refurbishment of two Grade II listed hobby rooms on the Byker Estate in Newcastle for client Karbon Homes. Works include new timber windows and doors, plumbing upgrades, roller shutters and a full electrical rewire. Karbon Homes was awarded over £98,000 through Historic England’s Heritage at Risk Capital Fund to breathe new life into some of the community spaces in Byker.

The Byker Estate is one of the most important examples of post-war housing design in England – more importantly it is home to so many people. …bringing these Grade II* listed hobby rooms back into active use for residents … shows how thoughtful repair and new uses can strengthen local pride and create opportunities for residents now and in the future.

Louise Brennan, Regional Director North Historic England

Festive Community Impact

Axis CLC teams delivered an impressive programme of community support, contributing 380 volunteer hours across 15 events with 75 team members.

Working alongside 14 organisations and charities, including L&Q, Peabody, Westminster City Council, Warwick District Council, Clarion Housing Group and Demelza Charity, we delivered £8,270.07 in donations.

Highlights included supporting Beyond Housing’s foodbank drive, volunteering with Clarion and Foundation 92’s December2Remember campaign, and helping The Hope Hub prepare festive gifts.

Axis CLC also raised over £2,700 for St Helens Young Carers, alongside donations to several community organisations.

Shoreline Sweep

Concept’s Southampton office team organised a litter-picking event at Royal Victoria Country Park, clearing waste from parkland and shoreline areas helping protect the environment and improve the experience for visitors, while supporting local environmental efforts.

Creating Community Care Hub

CLC has transformed a portable cabin at Michael Syddall Primary School, Catterick Village into a refurbished before and after-school care facility, supporting local families with essential childcare provision.

Following a request from Headteacher Neil Saunders, the team carried out repairs and upgrades to create a safe, welcoming space for breakfast and after-school clubs.

The project was delivered by Anthony Dye (Site Manager), with support from Michael Tasker (Electrical Qualifying Supervisor), Craig Stevens (Painter and Decorator), Darren Catterick (Heating and Plumbing Engineer), and apprentices Tyler Baker and Bradley Goldring.

Our partners Hudspeth’s Flooring, Howdens Kitchen Supplies, and Huws Gray’s donated key materials including flooring, a water heater and kitchen units. The result is a highquality facility that will benefit pupils, parents and the wider community, demonstrating the value of collaboration in delivering meaningful social impact.

Military Moves Made Merry

CLC’s Catterick office team volunteered with AMEY and E50K to assemble ‘Move You In’ packs for military families. These eco-friendly packs, co-designed by AMEY and E50K, provide sustainable products from small businesses to help families feel welcomed into Service Family Accommodation across England and Wales.

“CLC team members contributing 49 volunteer hours included: Iddelle Waby, Christopher Huyton, Royce Carter, Bob Boal, John Fenton and Claudia Metcalfe. The participation, enthusiasm, and engagement of our corporate partners and paid volunteers throughout the entire process has far exceeded our expectations. We are so very thankful for your support.

Nominate a Cause

Being part of the Axis CLC Group means every employee is entitled to a volunteer day each year. We want to make sure these opportunities support charities and causes that matter to you and make a real difference in the communities we serve.

That’s why we’re inviting you to submit charities or community causes you would like Axis CLC to support through future volunteering opportunities. These could be organisations in your local area, near your place of work, or causes that are personally meaningful to you.

In line with our Impact value, we strive to have a long-term positive impact on the communities where we operate, and your suggestions will help us identify opportunities where our time and skills can make the greatest difference.

Click here to nominate your cause!

If you know of a charity or community initiative that could benefit from volunteering support, please submit it through the short survey.

You can nominate:

• A local community group

• Registered charity

• Housing or community initiative

• Environmental cause

• Youth programme or group

• Health and wellbeing charity

• Local school/education facility

CHARITY

Airborne Aid Adventure

Decarbonisation Compliance Manager

Sue Matthews is taking on the Race to the King, a 50km ultra-hike, to raise funds for the Wiltshire and Bath Air Ambulance, who saved her husband Neil’s life after a cardiac arrest in September 2025. Within 12 minutes of being called, the air ambulance team restarted Neil’s heart and transferred him to Bristol. Sue’s fundraising will help ensure this vital, donation-funded service can continue saving lives.

Support Sue’s challenge here

Marathon for Mind

Social Impact Coordinator Kate Thomson and friends will walk a marathon across the South Downs on 9 May to raise money for mental health charity Mind. The challenge honours their loved ones lost, including Robbie, Sam, and Conor, while raising awareness for mental health.

Gratitude Grows

Macmillan Cancer Support thanked CLC’s Southampton branch for their donations through many years of coffee mornings and bake sales, which help fund vital services for the UK’s 3 million people living with cancer. Contributions support Macmillan nurses, emotional and financial guidance, and wider practical support, enabling families to access care throughout their cancer journey. Around 98% of Macmillan’s funding comes from donations, making community support essential.

Raising Dough

Support Kate here

The Southampton, Chichester and London Concept offices went above and beyond to support Macmillan by organising a weeklong bake sale. They baked and supplied a wide variety of cakes each day, filling their offices with sweet treats. Colleagues were invited to donate in exchange for a slice, with all contributions going directly to Macmillan Cancer Support. Their effort not only raised over £500 but also brought the team together for a great cause.

Santa Sprint Success

Axis’s Multitrader Andrew Horobin completed a 10k Santa Run from Herne Bay to Swalecliffe, raising £600 for Pilgrims Hospice Canterbury. The event, featuring over 1,100 Santas, raised £40,000 to support patients and families living with terminal illnesses, helping Pilgrims continue their compassionate care services.

Santa Sprint Success

CLC Project Co-ordinator Megan Hayhoe will run the Berlin Marathon on 27 September in memory of her dad to raise £1,200 for the Mental Health Foundation, supporting awareness and services.

Support Megan here

Teeing Off for Charity

Concept staff participated in the Girling Jones Golf Extravaganza at Exeter Golf & Country Club, raising funds for Children’s Hospice South West. Activities included a breakfast reception, live music on the course, charity auction, and evening BBQ. Networking and competition combined with fundraising to benefit local families in need.

Little

Stars Lending a Hand

CLC’s Steven Grice (Quantity Surveyor) and Andy Price (Contracts Manager) volunteered at Little Stars, a Shrewsbury charity supporting families with essential items. The duo sorted clothing, toys, and other donations to ensure distribution to those in need, helping families cope with the rising cost of living

It’s great to give something back to the community and support a worthy cause. “

Steven Grice, Quantity Surveyor

Sonia Carnegi, Amey Community and Customer Engagement Officer at Amey delivered a trolley to help support Veterans In Crisis Sunderland (VICS), when they are completing house moves, for veterans, or moving furniture when a veteran gets their new home. She publicly thanked CLC for the donation.

Axis Foundation Spotlight

There are so many new faces at Axis CLC, we want to introduce our new team members to the Axis Foundation, which donates to small, local, and impactful causes.

We’re always on the look out for individuals and causes to support. If you come across someone in your local community who could benefit from help in the form of a donation from the Axis Foundation to create meaningful, life-altering change in their life please direct them here or apply on their behalf:

Apply for Funding

Newcastle News

CLC’s Newcastle branch helped Beyond Housing with their Christmas Donation Drive, supporting 8 local food banks and community eco shops. The team’s contributions made a real difference to families facing hardship.

Team contributions and impact:

• Delivered £300+ of essential items: food, toiletries, hygiene products, baby supplies

• Supported vulnerable families struggling with rising living costs

• Strengthened community partnerships in Newcastle

We are proud of our 17-year history – and of the fact that we have changed so many lives for the better. We have donated £3m+ to 430+ causes and; a massive £1m to Demelza our charity partner, a children’s hospice in Kent.

You can see the kinds of causes we support here

And there’s more about us here

Fore a Cause

The Axis Foundation Golf Day is to be held on 16 July at The London Club, Stansted Lane, Sevenoaks, with all proceeds supporting the Axis Foundation and charity partner Demelza.

Contact Paul Smart to get your subcontractors involved