Business Bulletin
February 26
Your quick guide to what’s happening across Axis CLC
Topics
1. IT Support: how to report issues and receive help from IT
2. Contract Wins and Framework Awards: latest wins from across the group
3. Cash Collection Focus: making it part of our process
4. Perkbox: free access to 24/7 GP services
5. Mandatory Training: making sure you are up to date
6. Health & Safety: Life Saving Rules and your pledge
7. Refer a Friend: reward programme
8. Customer Survey: what our clients say about us
9. Value Champion Awards: celebrating our people and nominations reopened
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IT Support
Getting support from IT is quick and direct via the new Halo helpdesk system.
You’ll find a quick link in the top left of your browser
What is Halo?
Halo is a new faster and more connected way of requesting IT support across all parts of the business.
Contract Wins and Framework Awards
• Southern Housing’s 20-year Capital Investment Works Framework (2 Lots whose value is £485m).
• The Met Police’s Multi-site Works contract valued at £3.1m – we have just secured our place on their Framework for the 5th consecutive time (5x3years).
• Hounslow Council’s Solar PV, LED & Roof Repairs valued at £330,000.
• Lewisham Council’s 12 months Fire Safety
Remedial Works valued at £1m.
We’ve started off the New Year with some great new wins across the group. These include (from Jan 2026):
• Southampton City Council’s 5-year Planned Maintenance contract valued at £6m pa.
• Bristol City Council – Disabled Adaptations Framework (Lot 1, Major Alterations and Renewal of Adaptations, value £9m).
• Karbon Homes - Compartmentation Surveys & Works and General Fire Safety Rectification Work Framework (2026-2030) Lots 1, 3, 4 and 6 valued at £8.5m.
• Curo Group – Passive Fire Safety Works v2 contract (2026- 2031) valued at £15m.
CONCEPT
• Hampshire County Council Minor Works Framework (2026–2030), Lot 2 – General Building Works (£250,001 to £2,500,000); Lot 7 Electrical Works (up to £500k)
• Royal Hampshire County Hospital, £2.3m external extension and internal services to Urgent Treatment Centre
• ISS, £1.5m new build of a Woodland Centre for Natural England at Yarner Woods, Dartmoor
• KBR, £2.4m full accommodation refurbishment of accommodation block, Warminster
A Hugely Important Quarter
Imagine working hard all month and not getting paid!
That’s what is happening in our business. The gap is growing between the value of work delivered and the cash collected. Make invoicing when the job is done an automatic part of your process!
Free Access to 24/7 GP Services
Perkbox offers benefits to everyone at Axis CLC
A major new addition is that you can now contact, free, a private GP service, book an online appointment and be seen swiftly and in confidence.
Even more perks to share!
25 Flexi points per month to spend or save
Discounts on retail, leisure and supermarket purchases
On demand wellbeing content and virtual physiotherapy support
Email HR@axiseurope.com to start enjoying Perkbox benefits today! They will then send you your login details to get started.
Scan here
Why not try out the new 24/7 GP Support feature? Book appointments, get prescriptions, access care for your dependants and more!
Mandatory Training
Please ensure you complete and refresh all mandatory training modules and certificates like:
o Health & Safety
o Passport to Work,
o Fraud Awareness,
o Anti-Bribery
Look out for email reminders from the Learning and Development team, or log into LMS via the link in Teams
Health & Safety Life Saving Rules
“If in doubt, speak out”
SITE MANAGERS & SUPERVISORS
o Always ensure RAMS are up to date, fit for purpose, and adhered to.
o Anyone working at height must be protected from falling.
o Use the right people with the right skills for the job they’re on.
o Make sure that people and moving vehicles are kept safely apart.
o Regularly (at least daily) check that everyone working on your site is working safely and take action if you can see safety problems.
o All Excavations must be well managed and safe at all times.
The Health and Safety team have issued a set of ‘Life Saving Rules’ that outline the essential actions we must all follow to help keep yourself, your team, and members of the public safe.
OPERATIVES & SUBCONTRACTORS
o The PPE issued to keep you safe should be worn at all times.
o Make sure you know what you’re doing and can do the job safely.
o Work safely at all times following the RAMS and safety instructions.
o Follow the rules of your permits to work.
o Never work in unsafe trenches.
o Never work on or near live electrical services.
o Never work or walk under a suspended load.
o If you see an uncontrolled safety hazard report it.
o Never take the risk of falling on site.
Health & Safety
Life Saving Rules
We ask that you sign up to our pledge confirming that you understand and will act in accordance with the Life Saving Rules
Your Pledge
Click or scan the QR code to acknowledge these rules and pledge to ensure they are followed.
Refer a Friend!
1. Recommend someone you know for a role within the business
2. If they get hired and successfully pass their probation period, you will receive a £2,000 reward as a thank you.
Scan or click here to fill out the referral form
Customer Feedback
We surveyed 24 clients across our group and here’s what they had to say about our service and the lessons we should take from their feedback…
4 Detractors 33 Aggregate net promoter score
9 Promoters
11 Passive
A score between 30 to 70 is commonly accepted as “great”, but there is room for improvement
Customer Feedback
3.61 Scores out of 5…
How well we communicate Responsiveness and capacity Delivery and quality Data, reporting and system Health and safety
Customer Feedback
What’s
the lesson behind the scores…
How well we communicate Responsiveness and capacity
Delivery and quality
Data, reporting and system
Health and safety Capitalise on future opportunities through better relationship building. Avoid split in communications between senior and site level
Clients experience a collection of teams, rather than one operating model. Adopt standard operating, reporting and communication procedures
Rated average to good with regional differences resulting in inconsistencies. Ensure your team and subcontractors are operating as one to a standard operating model
Coming out as a clear priority to clients were more integrated systems, better reporting and modern tools. This is a good place to plug ‘Building
Futures’ which you’ll hear more about soon
While most clients are happy with H&S performance, there is room to be more proactive to support the regulatory data requirements of public sector clients
Value Champion Awards
Axis CLC has six core values that reflect who we are across the group. They define how we operate, what we believe in, and how we workwith each other, with our clients and customers, investors and with the communities we serve.
To celebrate colleagues who exemplify our values in action, we have our own Value Champion Awards!
Scan or click the QR code to nominate
