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GEICO Hits Nuclear Button Over Insurance Fraud in Tucson, AZ by Lyle Adriano

GEICO is redoubling its zero-tolerance policy towards fraud, by filing its second federal lawsuit in Arizona against an auto repair shop that has been suspected of filing fraudulent repair bills. The insurer alleges that the Advantage Auto Glass repair shop submitted invoices with forged signatures of GEICO’s customers, for repairs that were never performed. In particular, GEICO alleges that it was billed for repairs associated with Advanced Driver Assistance Sys-

tems–systems that were not available on many of the cars being “repaired.”

In addition to billing for services that were not provided, GEICO’s suit alleges that the defendants submitted falsified documents from Arizona automobile dealerships. These documents were for reimbursement of glass parts that were not purchased. See GEICO, Page 10

Common Mistakes Body Shops Make When Recycling & Staying Green by Ed Attanasio

ices for recalled and expired goods. It also provides related education and training services for many companies, including collision repair shops. Headquartered in Lake Forest, IL, with many more bases of operation around the world, Stericycle maintains toxic waste incinerators in Utah and North Carolina.

Wade Scheel, director of governmental affairs at Stericycle Environmental Solutions, has been working at the 30year-old compliance company for 11 years and has three decades of industry experience. Stericycle specializes Wade Scheel, in collecting and disposing director of regulated substances, such governmental as medical waste and sharps, affairs at Stericycle pharmaceuticals, hazardous Environmental Solutions waste, and providing serv-

What are the most common slip-ups that body shops encounter when

See Staying Green, Page 4

AUTOBODYNEWS.COM

Vol. 37 / Issue 6 / June 2019

Auto Insurance Industry Influence Stalls Bill Addressing TX Civil Courts The 2019 Texas Legislature has the opportunity to make insurance companies pay on uninsured/underinsured motorist policy benefits. House Bill 1739 received bipartisan support in the Texas House Insurance Committee when it was voted out of committee on April 2. However, the non-partisan citizen advocacy group, Texas Watch, is warning that the bill may not make it to the House floor due to insurance industry lobbyists. HB 1739, introduced by Representative Charlie Geren, aims to restore the rights of Texans and force insurance companies to pay uninsured/underinsured motorist policy benefits without having to file a lawsuit against their insurance company. Rep. Geren introduced HB 1739 to make UM/UIM benefits due “once

liability and damages have become reasonably clear.” In 2006, the Texas Supreme Court ruled in Brainard V. Trinity Universal Insurance that insurers have no contractual duty to pay benefits on a UM/UIM claim until the insured obtains a judgment. This ruling forces car crash victims to hire an attorney and go through a years-long process to sue their insurance company. To add insult to injury, under the current law, these victims aren’t entitled to reimbursement on attorney fees and other fees associated with their claims. “Over the last 10 to 15 years, we’ve had thousands of clients come into our office after receiving UM/UIM denials from their insurance companies,” said Carlson Law Firm Partner Michael Erskine. “It’s See TX Civil Courts, Page 21

CIC Speakers Debate Need to Legislate Use of OEM Repair Procedures

was geared towards new limits the legislation would have placed on the State legislative efforts to enact leg- use of non-OEM parts. islation on the use of OEM repair pro“In the collision industry, we cedures have bogged down. can’t seem to escape loading Other issues, such as steerthese things up,” Bob Reding and non-OEM parts, ding, national lobbyist for have taken priority. Therethe Automotive Service Asfore, these issues are being sociation (ASA), said of incorporated into the prosuch state bills. “Only a few posed legislation, according [of the current proposed state regulations] are skinny to speakers at the Collision Bob Redding bills, dealing with OEM Industry Conference held in procedures. We often see parts get in. Nashville, TN. For example, a bill in Nevada In some state bills, like in Texas, you that would have prohibited an in- see steering slip in there. When you surer “to repair a motor vehicle in a have a bill moving, people try to manner which is contrary to the rec- solve every single issue in it. It brings ommendations of the manufacturer in all sorts of controversy when it of the vehicle,” failed to move for- picks those other kinds of things. It ward by a legislative deadline, this brings out other adversaries, and typspring. Opposition to the bill surfaced ically [the bills] have problems along at a hearing in March. The opposition See CIC Speakers Page 24 by John Yoswick

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JUNE 2019 AUTOBODY NEWS / autobodynews.com

CONTENTS

Southern Automotive Repair Conference in New Orleans June 14–16, Early Discounts Offered, Dynamic Speakers

REGIONAL

Scholarship Recipients at Gala Awards

ABAT Quarterly Meetings Feature

Ceremony . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Information on DEG. . . . . . . . . . . . . . . . . . . 20

Introduced in Louisiana . . . . . . . . . . . . . . . . 15 Auto Insurance Industry Influence Stalls Bill Addressing TX Civil Courts. . . . . . . . . . . . 1 Caliber Collision, Dallas Cowboys Celebrate Military Service Members, Veterans . . . . . . . 9 GEICO Hits Nuclear Button Over Insurance Fraud in Tucson, AZ. . . . . . . . . . . . . . . . . . . . 1 Honda Civic Driver Killed by Takata Airbag Inflator in AZ. . . . . . . . . . . . . . . . . . . . 8 Lakeside Chevrolet of Rockwall, TX, Taps Into the Power of Solar . . . . . . . . . . . . . . . . . 8 MSCRA To Host 2019 SARC in New Orleans, LA . . . . . . . . . . . . . . . . . . . . . 16 New Louisiana Bill May Affect AGRR Businesses . . . . . . . . . . . . . . . . . . . . . . . . . 10 Service King Opens New Location in Hutto, TX . . 9

NATIONAL Cars Flood Into Auto Shops After Street Flooding in New Orleans, LA . . . . . . . . . . . . . 6 CIC Speakers Debate Need to Legislate Use of OEM Repair Procedures . . . . . . . . . . . 1

in Austin, Texas . . . . . . . . . . . . . . . . . . . . . . 14 Common Mistakes Body Shops Make When Recycling & Staying Green. . . . . . . . . . 1 First Responders Learn Rescue Skills at NABC . . . . . . . . . . . . . . . . . . . . . . . . . . . 54 From Auto Body Tech to Teacher & Back Again: The Felix Cano Story . . . . . . . . . . . . . . . . . . 18 GM Announces New Jobs Coming to Ohio . . . . 15 House Bill Targets Louisiana’s High Auto Insurance Rates . . . . . . . . . . . . . . . . . 14 Jeff Peevy Addresses Paradigm Shifts

Publisher & Editor: Jeremy Hayhurst General Manager: Barbara Davies Contributing Writers: John Yoswick, Janet Chaney, Toby Chess, Ed Attanasio, Chasidy Sisk, David Luehr, Stacey Phillips, Victoria Antonelli, Gary Ledoux Advertising Sales: Joe Momber, Sean Hartman, Bill Doyle, Norman Morano (800) 699-8251 Office Manager: Louise Tedesco Digital Marketing Manager: Bill Pierce Art Director: Rodolfo Garcia Graphic Designer: Vicki Sitarz Online and Web Content Editor: Alexis Wilson Accounting Manager: Heather Priddy Editorial/Sales Assistant: Randi Scholtes

Serving Texas, Oklahoma, Louisiana, New Mexico, Arkansas, Colorado, Arizona, Utah and adjacent metro areas. Autobody News is a monthly publication for the autobody industry. Permission to reproduce in any form the material published in Autobody News must be obtained in writing from the publisher. ©2019 Adamantine Media LLC.

AkzoNobel Coatings, Inc . . . . . . . . . . . . . 19

Fisher Honda . . . . . . . . . . . . . . . . . . . . . . 25

Alloy Wheel Repair Specialists, LLC . . . . . 27

Flatirons Subaru . . . . . . . . . . . . . . . . . 7, 25

Audi South Austin . . . . . . . . . . . . . . . . . . 15

Ford Wholesale Parts Dealers . . . . . . . . . 44

Audi Wholesale Parts Dealers . . . . . . . . . 53

GM Wholesale Parts Dealers . . . . . . . . . . 49

AutobodyLaw.com. . . . . . . . . . . . . . . . . . 24

GYS Welding USA . . . . . . . . . . . . . . . . . . . 6

AutoNation Chevrolet. . . . . . . . . . . . . . . . 30

Honda-Acura Wholesale Parts

AutoNation Chrysler-Dodge-JeepRam NRH . . . . . . . . . . . . . . . . . . . . . . 16

in Industry, How They Will Affect COLUMNISTS Anderson - Want to Challenge Me on the Need to Check OEM Procedures Every Time? Bring It On… . . . . . . . . . . . . . . . . . . . . . . . 30 Attanasio - AUUX Specializes in Helping Body Shops Online . . . . . . . . . . . . . . . . . . . 26 Chess - Collision Repair Headlines Show Need for OEM-Recommended Procedures . . . . . . . . . . . . . . . . . . . . . . . . . 40 Ledoux - The Birth of I-CAR. . . . . . . . . . . . . . . 36 Ledoux - Truck ADAS Systems – the Good, the Bad & the Ugly . . . . . . . . . . . . . . . . . . . 50 Sisk - Get to Know WIN’s 2019 MIW Honorees . . . . . . . . . . . . . . . . . . . . . . . . . . 32 Sisk - WIN Honors 2019 MIWs and

Aaron Schulenburg will deliver the keynote presentation alongside a panel of local body shop experts. Following a networking break, the evening’s reception party at the pool deck side will begin with a toast to Steve Plier, founder of SARC. Says MSCRA Executive Director Ricki Garrett, “We want to bring together body shop owners and employees with our industry partners in order to provide networking and educational opportunities that will benefit the profession.” Register at sarc-collision.com.

CIECA’s Spring Board Meeting to be Held

INDEX OF ADVERTISERS

Anti-Vehicle Safety Inspection Bill

Among the attractions at the SARC conference, newly located in New Orleans this year, will be talks and presentations given by: the Mississippi Attorny General, Jim Hood; SCRS Executive Director, Aaron Schulenburg, and Dave Jesiolowski, former pro hockey player and author of One Decision Can—among others. The 2019 SARC will begin on Friday, June 14, with “Estimating Skills or Best Practices,” followed by “What is Lean Production & How Does it Apply to Collision Repair?”

Collision Repairers . . . . . . . . . . . . . . . . . . . 45 SEMA Expands Youth Outreach with NHRA . . . 27 Severe Weather Leads to an Increase in Business at Auto Body Shops . . . . . . . . . . . . 6 Solving the Tech Shortage: CREF Brings Together Collision Repair Students & Prospective Employers . . . . . . . . . . . . . . 38 Southern Automotive Repair Conference in New Orleans June 14–16, Early Discounts Offered, Dynamic Speakers. . . . . . . . . . . . . . 3 Toyota Stops Plan on AI Technology. . . . . . . . . 16 Waymo To Re-Use Old Detroit, MI, Plant to Build New Autonomous Vehicles . . . . . . . . . . 4 YANG Holds Meet-Up in Conjunction With ACC Conference in San Antonio, TX . . . . . . . 10

AutoNation Chrysler-Jeep-Dodge-Ram

Autobody News Box 1516, Carlsbad, CA 92018 (800) 699-8251 (760) 603-3229 Fax www.autobodynews.com editor@autobodynews.com

Dealers . . . . . . . . . . . . . . . . . . . . . 28-29 Hyundai Wholesale Parts Dealers. . . . . . . 48 Kia Motors Wholesale Parts Dealers. . . . . 47

of North Phoenix . . . . . . . . . . . . . . . . . . 8

Launch Tech USA. . . . . . . . . . . . . . . . . . . 55

AutoNation Collision Parts . . . . . . . . . . . . 17

Mercedes-Benz . . . . . . . . . . . . . . . . . . . . 11

Axalta Coating Systems. . . . . . . . . . . . . . . 5

Mercedes-Benz of Littleton . . . . . . . . . . . 25

Big Mike Naughton Ford . . . . . . . . . . . . . 25

Mercedes-Benz Wholesale Parts Dealers . 52

BMW Wholesale Parts Dealers . . . . . . . . . 51

Mitsubishi Wholesale Parts Dealers . . . . . 42

Bob Howard PDC. . . . . . . . . . . . . . . . . . . 43

MOPAR Wholesale Parts Dealers . . . . . . . 31

Car-O-Liner . . . . . . . . . . . . . . . . . . . . . . . . 9

North Freeway Hyundai . . . . . . . . . . . . . . 36

Certified Automotive Parts Association . . . 18

O’ Reilly Auto Parts . . . . . . . . . . . . . . . . . 35

Chevyland . . . . . . . . . . . . . . . . . . . . . . . . 16

Part of the Club . . . . . . . . . . . . . . . . . . . . 25

Christopher’s Dodge World . . . . . . . . . . . 25

Peak Kia . . . . . . . . . . . . . . . . . . . . . . . . . 25

Classic BMW . . . . . . . . . . . . . . . . . . . . . . 21

Ray Huffines Chevrolet . . . . . . . . . . . . . . 39

Classifieds. . . . . . . . . . . . . . . . . . . . . . . . 54

SATA Dan-Am Company . . . . . . . . . . . 22,23

Courtesy Chevrolet-Isuzu. . . . . . . . . . . . . 33

Schmelz Countryside. . . . . . . . . . . . . . . . 25

Covert-Chrysler-Dodge-Jeep-Ram. . . . . . 20

Scoggin-Dickey Parts Center . . . . . . . 12-13

Dallas Dodge. . . . . . . . . . . . . . . . . . . . . . 56

South Pointe Chrysler-Jeep-Dodge . . . . . 26

Dent Fix Equipment . . . . . . . . . . . . . . . . . 41

Subaru of Little Rock . . . . . . . . . . . . . . . . 38

Dent Magic Tools. . . . . . . . . . . . . . . . . . . . 6

Subaru Wholesale Parts Dealers . . . . . . . 50

Eckler’s Automotive . . . . . . . . . . . . . . . . . 37

Toyota of Laredo . . . . . . . . . . . . . . . . . . . 40

ECS Automotive Concepts . . . . . . . . . . . . 14

Toyota Wholesale Parts Dealers . . . . . . . . 46

Emich Chevrolet . . . . . . . . . . . . . . . . . . . 25

Volkswagen Wholesale Parts Dealers. . . . 52

Emich Volkswagen . . . . . . . . . . . . . . . . . 25

Watson Chevrolet . . . . . . . . . . . . . . . . . . 45

Equalizer Industries, Inc. . . . . . . . . . . . . . 32

YesterWreck . . . . . . . . . . . . . . . . . . . . . . 10

Finnegan Chrysler-Jeep-Dodge . . . . . . . . . 2

Young Chevrolet . . . . . . . . . . . . . . . . . . . 34

Fisher Acura . . . . . . . . . . . . . . . . . . . . . . 25 autobodynews.com / JUNE 2019 AUTOBODY NEWS

Continued from Cover

Staying Green

it comes to disposing hazardous waste and recycling?

A couple common mistakes body shops make that fall into the “low hanging fruit” category for inspectors come immediately to mind. One of the very first things that any business, including a body shop, [does] is identify all of the waste that’s regulated and considered hazardous with special disposal requirements or can be recycled. Those items that can go into the trash and those that don’t—that’s where many problems begin. That’s one of the first things that the U.S. Environmental Protection Agency (EPA) says when it comes to hazardous waste, which is to determine what is hazardous and what isn’t. Shops assume it’s just trash that can go in the dumpster, and in many cases, they’re wrong. The other common error that many shops make is not putting items in the [right] containers and not carefully labeling them. For example,

solvent-contaminated rags need to be stored in a secure container and labeled appropriately. Improper storing and labeling are two things that inspectors find more often than any other violations, as well as throwing things in their dumpsters that can’t

go there because it can’t be in the normal waste stream.

Many MSOs have an individual or a department that handles hazardous waste and recycling. But for the smaller independent shops, might it be a little more difficult to achieve this due to time constraints or financial

considerations?

Yes, but in the end the regulations are identical for big chains and small independent shops. Each state has its own set of regulations, so we tell shops that one of their first steps is to identify those requirements that pertain to what they’re throwing out. They need to determine what things can be recycled and those that can go into the trash bin. They must know what is identified as hazardous waste at both the state level and what EPA says. The next step is to design a program around how these items are going to be collected and setting up agreements or contracts with service providers. Many of the waste companies out there are excellent in helping shops with this process, including making recommendations on what they can accept or vice versa. There are also a lot of consultants out there whose only job is to make sure that shops adhere to the regulations. They will also give

Waymo To Re-Use Old Detroit, MI, Plant to Build New Autonomous Vehicles by Paul A. Eisenstein, The Detroit Bureau

A major Silicon Valley tech firm is setting up a base in Detroit. Google spinoff Waymo is taking over a plant in the Motor City, where it plans to convert vehicles to operate as part of its autonomous ride-sharing service.

Waymo plans to use a facility on the north side of Detroit to convert Chrysler Pacifica Hybrids and other vehicles for its Waymo One fleet

Waymo CEO John Krafcik first announced in a blog post April 23 that the company will lease an unused factory owned by American Axle & Manufacturing on Detroit’s north side. It will be used to convert such vehicles as the Chrysler Pacifica Hybrid minivan, which will be a mainstay of the expanding Waymo One ride-sharing service. “There has been a real risk that the shift of the automotive industry could move from Detroit to Silicon 4

Valley, and we’ve been fighting that every step of the way,” Detroit Mayor Michael Duggan said after learning about Waymo’s plans. “I think a major statement was made today in the battle of Detroit and Silicon Valley that a major Silicon Valley company has said the future of vehicles in the city of Detroit.” Waymo is widely considered the leader in the development of autonomous vehicle technology, with Waymo One last December becoming the world’s first commercial ride-sharing service based on selfdriving vehicles. Competitors like Uber and Lyft are still in the process of developing their own autonomous technology. Uber suffered a major setback in March 2018 when one of its prototypes struck and killed a pedestrian outside Phoenix. General Motors, meanwhile, has indicated it plans to launch a direct competitor to Waymo One, partnering its Cruise Automation research subsidiary and its Maven carsharing operation, but it is not clear when the new service will debut. Experts have predicted that by taking the driver out of a ride-sharing vehicle, the cost of offering a

JUNE 2019 AUTOBODY NEWS / autobodynews.com

ride could drop by half, making it cheaper for consumers to turn to a service like Waymo One than owning their own vehicles. For now, however, Waymo One will continue placing a backup operator behind the wheel of its taxis, ready to take over in an emergency. It has not said when it will go completely driverless. That is likely to

depend both upon state laws and on the federal autonomous vehicle legislation that has been working its way through Congress. Waymo initially started out using a variety of different vehicles for its research prototypes and at one point even developed its own vehicle design working with Detroit auto supplier Rousch. It had indicated its interest in developing its own autonomous model but two years ago

you guidance about special waste streams such as anti-freezes, waste oils, solvents waste, filters, and aerosols that can’t ever go in the trash. The problems arise when there is a lack of communication within a shop or when their disposal/recycling program isn’t clear in one way or another.

Is it smart to make one of your techs, estimators or managers your gatekeeper and in-house expert when it comes to recycling and hazardous waste disposal?

Yes, we always suggest that shops should centralize their efforts by designating one person to coordinate every aspect of their program. The rules are very specific and there are a lot of regulations, so making one individual responsible seems to be the best way to go. The fewer people who need to know all of this information, [the] less misinterpretation [there will be]. In many shops, that individual will often meet with the crew and communicate everything they need to know, but having

See Staying Green, Page 21

announced a partnership with Fiat Chrysler Automobiles to use Pacifica Hybrids. Last year, Waymo upped its plans, announcing it would eventually purchase more than 60,000 of the minivans while also signing a deal with Jaguar Land Rover to acquire about 20,000 of that carmaker’s first battery-electric vehicle, the Jaguar IPace. It subsequently said it was looking to set up a conversion center in Detroit. Vehicles that will go into the Waymo One fleet need to be heavily modified. Not only will they need computer hardware and software modifications, but they also will need a number of special sensors, including radar and a high-definition 3D laser technology called LIDAR. The decision to work with American Axle is backed by an $8 million grant from e Michigan Economic Development Corp. In turn, Waymo has signed a three-year lease that will require it to create at least 100 jobs by 2021. The Silicon Valley firm says actual employment is likely to come closer to 400. We thank The Detroit Bureau for reprint permission.

autobodynews.com / JUNE 2019 AUTOBODY NEWS

Cars Flood Into Auto Shops After Street Flooding in New Orleans, LA

Severe Weather Leads to an Increase in Business at Auto Body Shops

by Paul Murphy, Eyewitness News

by Nicolette Perdomo

Cars that flooded in the heavy rains that fell on New Orleans on Sunday, May 12 are now finding their way to local auto repair and vehicle upholstery shops. “I got an emergency alert on my phone at 5:30 in the morning and I looked out the window and the water was so high—I couldn’t see the exhaust pipes,” Anthony Fazzari said. Fazzari’s vehicle flooded in Uptown. He brought his car to Calamari’s Trim Shop and Auto Upholstery after trying to dry it out himself. “The floors are still really wet,” Fazarri said. “You can smell it in there.” Shop owner Joe Calamari told Fazzari his car needed to be extensively cleaned and serviced. “We’re going to have to remove the carpet and change all the felt padding that’s under the carpet, shampoo it and put it all back in,” Calamari said.Even if the carpet is dry, water can still collect between the floorboard and the felt padding, he said.

“That will create mold, that’ll start to grow inside it,” Calamari said. “So, you do have to remove it.”Charlie Hamback, auto mechanic, said before you start up a flooded vehicle, you should check the dipsticks. “Look at the oil level on the dipstick,” Hamback said. “If the oil level is higher than full, you may have water in it. Don’t start it— never start it when you’ve had it in water.” Water can also severely damage your vehicle’s electronics. “If you don’t know what you’re doing, the best thing to do is to get someone who does and bring it to a shop,” Hamback said. Fazzari said unfortunately, he’s had a lot of experience with flooded cars .”All three cars I’ve owned in this city have gotten water in it at some point or another,” Fazzarti said. “It seems like it’s only a matter of time.” We thank Eyewitness News for reprint permission.

JUNE 2019 AUTOBODY NEWS / autobodynews.com

Severe weather sometimes includes hail. When hail happens, customers often run to auto body shops to get their cars fixed and, or for help with insurance claims. It took Rufus Martinez all of 20 minutes to know that his car was damaged, after being stuck in the hail, with no cover for his vehicle. “There wasn’t anywhere to go—I was out in the open and it hailed,” Martinez said. Martinez said he doesn’t normally drive when there is a storm, but he was waiting in his car, while his wife was at the mall. He couldn’t just leave and go home. “I don’t know how much hail fell, but it looked like big pieces,” Martinez said. “You could hear it banging on the car.” Due to bad weather, Martinez and several others are heading to collision repair shops for everything from body work to windshield replacements. “When we begin work on a ve-

hicle, we drop [the] insulator [and] we take off these windshield wiper lines,” said Michael Maldonado, employee at Presto Hail Lifters. Once the repair shop assesses the damage, they can help the customer file a claim, he said. “We first inspect the perceived damage, since some aren’t aware of what damage looks like,” Maldonado said. “After the inspection, they can then decide how they wish to precede in filing a claim.” Chad Garlington, employee at Collision King said that their shop is still working on repairs from 2018. “We worked on about 400 units within the first few months [and] we’re still working on cars from last May, when the big storm hit May 19.” Garlington said. The next time a storm hits, he plans on avoiding driving altogether, Martinez said. “I have a car port, so while it’s hailing, I’ll keep it in there,” he said. We thank everythingLubbock.com for reprint permission.

autobodynews.com / JUNE 2019 AUTOBODY NEWS

Honda Civic Driver Killed by Takata Airbag Inflator in AZ by David A. Wood, CarComplaints.com

A 2002 Honda Civic driver in Arizona is at least the 25th death worldwide caused by an exploding Takata airbag inflator. Armando V. Ortega, 55, was injured in the June 8, 2018, crash near Buckeye, AZ. Ortega died three days later in the hospital from injuries caused by pieces of metal that shot from the airbag inflator. It’s the 14th confirmed U.S. fatality caused by Takata airbags in Honda vehicles, adding to a toll that also includes more than 200 injuries caused by the airbags installed in Honda models. Investigators with the National Highway Traffic Safety Administration (NHTSA) joined inspectors from Honda to verify the cause of Ortega’s death in the Civic, a car that had been recalled to replace the driver-side frontal airbag. According to Honda, the 2002 Civic was first recalled in December 2014 to replace the driver’s Takata airbag inflator, but the vehicle was never repaired. The automaker claims it mailed 12 recall

notices to the previous registered owners prior to the crash and placed more than 20 phone calls to convince the owners to repair the Civic. Ortega had bought the car less than three months before the crash. Honda had no clue the ownership of the car had changed, meaning Ortega didn’t receive a recall notice as owner of the car. According to the automaker, there is no legal requirement that sellers or any other parties contact someone at Honda and tell them about a change of ownership. Honda has went to extremes to convince owners to get their Takata airbag inflators replaced and underlines the fact it has plenty of replacement parts for all recalled Acura and Honda vehicles in the U.S. If you drive a 2001–2003 Acura or Honda, the Takata airbag inflators on those model years are at a high risk of exploding and killing occupants. Make sure your vehicle is safe by grabbing your vehicle identification number and heading to www.recalls.honda.com or www .recalls.acura.com. We thank CarComplaints.com for reprint permission.

JUNE 2019 AUTOBODY NEWS / autobodynews.com

Lakeside Chevrolet of Rockwall, TX, Taps Into the Power of Solar by Staff, Blue Ribbon News

Family-owned car dealership Lakeside Chevrolet of Rockwall, TX, now has nearly one-third of its electricity provided for by the power of the sun, thanks to a brand-new solar panel system installed on its rooftops. Lakeside became the first automotive dealership in the city to source its utilities through solar power, according to Dallas-based Sunfinity Renewable Energy, which designed, engineered and installed the new system for the dealership. Lakeside, which has operated in Rockwall for the past 50 years, had a total of 588 panels making up the system placed on each of its four buildings: the main building, service shop, auto body repair shop and warehouse. The system totals 199.9 kWh and is projected to offset the total power generated from the dealership by more than 300,000 KWh per year. That will save the dealership an estimated $566,000 in savings in electricity costs over the next 30 years. Not only will it cut electricity costs for Lakeside, but the system will also favorably impact

the environment by reducing around 500,000 pounds of carbon dioxide per year. The dealership was also able to save on the cost of the system through the combination of a 30 percent federal tax credit and Oncor’s Solar Rebate program. Throughout 2019, the federal government offers a tax credit, known as the investment tax credit (ITC), which allows business owners and home owners to deduct 30 percent of the cost of installing a solar energy system from their federal taxes. Lakeside Chevrolet Dealer Bob Holliman said the eco-friendly system helps give the dealership a strategic advantage in the highly competitive North Texas auto sales and service industry. “I had my eye on solar panels and I realized that we have lots of rooftop. It was kind of like a farmer realizing exactly how much sun he’s going to get out on his fields. With the favorable tax credit and Oncor solar incentive, it was really a no-brainer to get a solar panel system installed,” Holliman said. We thank Blue Ribbon News for reprint permission.

Caliber Collision, Dallas Cowboys Celebrate Military Service Members, Veterans Nearly 4,000 fans flooded the field at AT&T Stadium to cheer and celebrate U.S. military service members competing in the 3rd Annual Dallas, TX, Cowboys Military Combine presented by Caliber Collision.

USAA’s Gary Thompson (left) and Luke Harris (right) congratulate veteran Chris Nunnery on his new Recycled Rides vehicle

The goal of the Military Combine is to honor military heroes, showcase their athleticism and resilience, provide job opportunities and engage the community in a special military appreciation event. The service member athletes competed in six of the same drills that college athletes in the NFL Combine go through.

In addition, 17 corporations and the Dallas Police Department were in attendance to recruit service members transitioning out of the military. “As the nation’s largest collision repair company, Caliber Collision is committed to restoring the rhythm of your life,” said Mark Sanders, president and chief operating officer. “Honoring active military and veterans is one of the many ways we deliver on our purpose across the communities we serve. Giving service members an opportunity to participate in an event like this not only boosts their spirit of competition, [but] also offers them a number of different opportunities from deployment to employment through the programs that Caliber Collision and the Dallas Cowboys support.” Twenty-nine nonprofit military support organizations participated in the Combine and provided a wide range of best-in-class resources for veterans and active duty service members across the region and the U.S. A highlight of this year’s event was the presentation of three vehi-

cles donated by USAA and restored by North Texas Caliber Collision shops to three veterans as part of the National Auto Body Council’s Recycled Rides™ program.

Ron Grafflin, Caliber interim center manager, gives recipient’s daughter a lift to check out gifts in her father’s new Recycled Rides truck

Activities at this family-friendly event included bouncy houses, slides and mini-athletic competitions for children as well as meet-and-greet autograph sessions with Dallas Cowboys alumni Chad Hennings, Drew Pearson, Darren Woodson, Byron Jones and Anthony Brown, along with photo opportunities with the Dallas Cowboys cheerleaders.

Service King Opens New Location in Hutto, TX

Service King Collision Repair Centers, one of the nation’s most trusted providers of high-quality automotive repair service, is pleased to announce the opening of its 52nd location in the South Texas market and very first location in Hutto. The brand new facility is located at 2400 FM 685 Hutto, TX, 78634. This location serves as the first true prototype plan with many to follow. The auto-repair facility features approximately 14,000 total square feet to suit Service King’s premier repair operations. The repair center will continue to bring high-quality repairs, expertise and hospitality to its surrounding community. “This is an exciting way to continue our strategic growth strategy across the region and U.S.,” says Service King’s Brent McKinney, vice president of operations. “Our new Hutto location provides a great opportunity to serve the community with a superior collision repair experience.” Obtained from serviceking.com.

autobodynews.com / JUNE 2019 AUTOBODY NEWS

YANG Holds Meet-Up in Conjunction With ACC Conference in San Antonio, TX

over and under [their] 40s. There was a very positive response from the On April 10, the Young Auto Care event. It was the first time many (or Network Group (YANG) held a re- most) of them attended a YANG event, gional meet-up at the Menger Hotel as many were over 40, but learning in San Antonio, TX, in conjunction how they can still be involved as menwith the 2019 Automotive Commu- tors was insightful for them.” YANG Chair JC Washbish nications Council (ACC) Conference. spoke about the importance of the ACC hosted the meet-up. younger generation learning from their more experienced mentors and explained how YANG can help bring both groups together. Lutz recalled, “JC also made an interesting reflection about the history of the Menger Bar, as it is where Teddy Roosevelt would go to recruit his Rough Riders. In a similar way, YANG is reYANG members had a great time networking and learning cruiting members and also about the industry during the meet-up in San Antonio on companies to host similar April 10 meetups.” Although few people signed up According to ACC Chair Jacki Lutz, head of global marketing and for the meet-up, the group enjoyed a communications, aftermarket busi- large turnout. “I was so happy to see the overness, for Sensata Technologies, “The event was very good. Most all of the 40s stick around and learn about what Automotive Communications Coun- YANG was about and to see them netcil attendees who were still around working with the under-40s. Of course, attended the YANG event that night, JC always delivers as well, and hearby Chasidy Rae Sisk

New Louisiana Bill May Affect AGRR Businesses by Emmariah Holcomb, glassBYTEs.com

A new Louisiana bill has been introduced in the House. If it passes, there could be changes ahead for insureds choosing where to have their auto glass repaired or replaced. The new bill, also referred to as HB 411, “prohibits insurance companies from requiring claimants to use a particular place for auto glass window repair.” “An insurer shall not recommend the use of a particular motor vehicle service or network of repair services without informing the insured or claimant that the insured or claimant is under no obligation to use the recommended repair service or network of repair services,” a portion of the bill reads. As the bill currently reads, a section regarding insurer intimidation would also be included. Its goal is to prevent insurers from swaying insureds from choosing a repair company that better suits the insurers. “An insurer shall not engage in any act or practice of intimidation, coercion, threat, incentive, or inducement for or against an in10

sured or claimant to use a specified place of business for repair and replacement services,” a portion of the bill reads. There are also fines and additional disciplinary actions that can result from insurers who are found in non-compliance with HB 411. According to the newly proposed bill, the first offense will result in a fee of $1,000; the second offense, within a twelve-month period, would increase to $2,500. If there were to be a third offense within a twelve month period, it would result in a $5,000 fine. Further action can be taken by the commissioner, according to the bill, which includes “the refusal to issue a license or to suspend or revoke a license issued to any producer to sell insurance in this state.” We thank glassBYTEs.com for reprint permission.

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JUNE 2019 AUTOBODY NEWS / autobodynews.com

ing his speech at the beginning, he got people loosened up and laughing. It was a very good vibe,” Lutz shared. “It was more of an informational meet-up than most others that I have been to. It seemed to have more of a ‘get to know who YANG is and what we are about’ feel than the typical networking focus that these usually have, which was the perfect message for this group to hear as so many were unfamiliar with the opportunity to get involved as a mentor and that their companies can host a meet-up. “It is one more thing that we could offer our membership while we were all together in San Antonio. Especially for marketers, networking is key. In marketing, you work with sales, product development, IT, cataloging— you name it, so knowing people outside of marketing is important, too. This was one way that we could teach them about the opportunities available with YANG and hopefully provide them with an opportunity to further build their network.” ACC also announced its next conference will be held May 5–6, 2020 in New York City. For more information about YANG and its future events, visit autocare.org/yang.

Continued from Cover

GEICO

According to an official statement from GEICO, the insurer is looking to recover damages under civil Racketeer Influenced and Corrupt Organizations (RICO) Act statutes, as well as for unjust enrichment and fraud. GEICO also revealed in a statement that it intends to file more lawsuits against fraudsters in the future “to continue making every effort to protect its customers and the public from fraudulent glass repair operators.” “GEICO will continue to pursue those who victimize our customers and attempt to profit from fraudulent schemes,” said GEICO assistant vice-president of claims in Tucson, AZ, Shane Wheeler. “Insurance fraud costs all insurance consumers in Arizona by causing premiums to increase, and we will continue to pursue them with zero tolerance,” Wheeler said. We thank Insurance Business America for reprint permission.

autobodynews.com / JUNE 2019 AUTOBODY NEWS

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CIECA’s Spring Board Meeting to be Held in Austin, Texas

CIECA has announced that it will be holding its next board meeting on Wednesday, May 29 in Austin. It will take place at the Hilton Austin hotel from 8:30 a.m. to noon CST and be held concurrently with this year’s Dig|In (Digital Insurance) conference. The first portion of the board meeting is open to all industry stakeholders.

“This year, we decided to hold our spring board meeting during the Dig|In conference,” said Steve Betley, CIECA’s chairman of the board. “We touch so many aspects of the collision repair industry and thought this would be a good opportunity for us to explore the general Insuretech environment.” During the open portion of

the board meeting, CIECA’s tactical plan and a BMS executive summary will be shared, as well as a report from the Standards Advisory Board about the organization’s committees. The remainder of the meeting will include reports from the executive, finance and marketing committees and a review of the strategic plan. The Dig|In conference is taking place May 29-31, 2019 and will focus on the digital future of insurance. During the event, industry players will share information about digital strategies and technology companies will showcase live demos. For more information about Dig|In, visit https://www.dig-in .com/events. For questions about CIECA and the board meeting, visit https:// www.cieca.com/contact.php Address of Board Meeting: HILTON AUSTIN 1-512-482-8000 500 East 4th St. Austin, TX 78701

JUNE 2019 AUTOBODY NEWS / autobodynews.com

House Bill Targets Louisiana’s High Auto Insurance Rates by Bria Jones

Louisiana has the second highest auto insurance premiums in the country—nearly more than 800 dollars over the national average. “It took everything I had between buying the car and insurance,” says car owner Jessica Watson. Watson just purchased a new car after her last one caught fire. She says it’s a struggle to care for her disabled child and pay her car note and insurance. “It’s hard trying to make ends meet doing all this....it really is,” says Watson. On average, Louisianans pay over 2,000 dollars in auto insurance premiums. A new bill is looking to help cut the cost. “HB 372 is known as the Omnibus Premium Reduction Act of 2019,” says Gene Galligan, a local insurance agent. Galligan is standing behind the bill with the Professional Insurance Agents of Louisiana. “Without it, insurance premiums are going to continue to increase. Insurance has gone up over

the last ten years maybe double, maybe even more than double and it can’t continue like that,” says Galligan. Legislators formed a task force last regular session. This new bill would target five items they believe contribute to the high rates— at the top of the list reducing the 50,000 dollar jury trial threshold amount. “They want to reduce that to 5,000 dollars. Thirty-six states have a zero threshold and their rates are less than Louisiana,” says Galligan. The bill advanced from the House floor and is heading to Senate. Possible relief Watson says will help those in need. “Especially, people who are living paycheck to paycheck, but absolutely need a car because they have to go to work or they go to take their kids to school,” says Galligan. If signed into law, the bill would go into effect in January 2020. We thank myarklamiss.com for reprint permission

Anti-Vehicle Safety Inspection Bill Introduced in Louisiana ASA is asking Louisiana repairers and vehicle owners to urge their state representatives to oppose legislation aimed at eliminating the state’s premier vehicle safety inspection program. HB 546 would repeal the requirement that all Louisiana motor vehicles obtain an inspection before a vehicle may be licensed.

ASA asks Louisiana repair shops to contact their state legislators in opposing HB 546. The whole process only takes a couple of minutes. According to ASA, regular safety inspections by a qualified technician can identify and repair most safety issues arising from normal wear and tear on the vehicle.

“Study after study has shown the benefits of these regular motor vehicle inspection programs in relation to saving lives, preventing injuries and damage to property,” ASA Washington, D.C. lobbyist Robert L. Redding Jr. said. “If enacted, HB 546 will eliminate a program that is specifically designed to protect the motoring public.” HB 546 was referred to the House Committee on Transportation, Highways, and Public Works. The committee has not scheduled a bill mark-up to date. ASA opposes the elimination of state vehicle safety inspections and believes these programs prove to benefit the motoring public and small businesses. Numerous states are considering the elimination of their vehicle safety inspection programs. In January, legislation was introduced in the Missouri House of Representatives that would repeal the requirement that all motor vehicles obtain an inspection before the vehicle may be licensed. In response to the Missouri legislation, the Auto Care Association, Automotive Service Association and

Tire Industry Association wrote letters to Missouri lawmakers emphasizing the importance of vehicle safety inspections and provided information in support of maintaining these programs. The aftermarket trade associations are longtime advocates of periodic motor vehicle safety inspection in states. All the letters to Missouri lawmakers highlighted studies proving, time and time again, that vehicle safety inspection programs are helpful in preventing injury and death while enhancing the safety of the motoring public. The average age of vehicles on the road today is nearly 12 years, and the largest-growing segment of vehicles is 16 years and older. These aging vehicles need to be able to meet safety standards that can only come as a result of regular inspection and proper maintenance of the vehicle.

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GM Announces New Jobs Coming to Ohio

General Motors Co. (GM) announced on May 8, 2019 that it is creating more than 450 manufacturing jobs in three Ohio cities. GM also said it is in discussions with an Ohio-based company that could bring significant production and electric vehicle assembly jobs to the Lordstown Complex. “The U.S. economy and our core business are strong, so we can expand our commitment to U.S. manufacturing and Ohio and create job opportunities for our employees,” said GM Chairman and CEO Mary Barra. Manufacturing investments in Ohio totaling approximately $700 million will help expand GM’s operations in Toledo, Parma and Moraine and create approximately 450 new manufacturing jobs. GM’s discussions to sell the company’s Lordstown Complex in Lordstown, OH, to Workhorse Group, Inc. and an affiliated, newly formed entity that could bring significant production and electric vehicle assembly jobs to the Mahoning Valley.

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Toyota Stops Plan on AI Technology

Toyota’s plans for a network that would allow vehicles to communicate with each other to avoid collisions has hit a roadblock. The company said on May 2 it was halting plans to install Dedicated Short-Range Communications (DSRC) technology on U.S. vehicles beginning in 2021. Toyota announced plans in April 2018 to begin the installation of DSRC technology in 2021 ‘with the goal of adoption across most of its lineup by the mid-2020s.’ Automakers were allocated a section of spectrum for DSRC in the 5.9 GHz band in 1999, but it has essentially gone unused. Toyota said the decision announced on May 2 was based on ‘a range of factors, including the need for greater automotive industry commitment as well as federal government support to preserve the 5.9 GHz spectrum band for DSRC.’

MSCRA To Host 2019 SARC in New Orleans, LA by Chasidy Rae Sisk

From June 14–16, the Mississippi Collision Repair Association will host the 2019 Southern Automobile Repair Conference (SARC) at the Jung Hotel, a historic landmark on Canal Street in New Orleans, LA. According to MSCRA Executive Director Ricki Garrett, “We want to bring together body shop owners and employees with our industry partners in order to provide networking and educational opportunities that will benefit the profession. Members will also benefit by having the opportunity to hear stateof-the-art information about their profession, get hands-on demonstrations, and also have an opportunity to network and share information with their peers. There is also the opportunity to hear from political leaders and national speakers on a variety of subjects. “We are excited to have as our emcee this year Pulitzer Prize-winning cartoonist and political commentator Marshall Ramsey. We will have a wonderful line-up of industry speakers and will end the conference with Dave Jesiolowski, former pro hockey player and author of ‘One Decision Can.’ The conference will also

JUNE 2019 AUTOBODY NEWS / autobodynews.com

feature Mississippi Attorney General Jim Hood, who is running for governor this year.” The 2019 SARC will begin on Friday morning with “Estimating Skills or Best Practices,” followed by “What is Lean Production & How Does it Apply to Collision Repair?” After lunch and a break for vendor networking, MSCRA President Doug White will officially commence the event with a welcome presentation, during which he will introduce Ramsey. Aaron Schulenburg, executive director of SCRS, will deliver the keynote presentation alongside a panel of local body shop experts. Following a networking break, the evening’s reception party at the pool deck side will begin with a toast to Steve Plier, founder of SARC. On Saturday morning after breakfast, attendees will have three classroom options: an I-CAR class, “Financial Well Being,” or “Your Liability in the World of Car Repairs.” Keith Wray and Nathan Herschbach will teach a seminar, followed by a presentation on asTech by Jake Rodenroth. Saturday’s Lunch & Learn event will feature a look at General Motors Certification, and then attendees will take “A Look at Disaster – Visit the John

Eagle Case Honda Fit.” The afternoon breakout classes will include “Estimating Skills or Best Practices,” “What is Lean Production and How Does it Apply to Your Shop?” and “R1234yf 609 Certification Class.” At 3 p.m., Hood will present with a discussion panel, and Saturday’s keynote presentation will be delivered by Jesiolowski. The 2019 SARC will conclude with a personal meetand-greet with Jim Hood. Garrett stated, “The SARC Conference will benefit both industry partners and body shops because we all know that safe repairs save lives, and this is a chance to get the most up-to-date information into the hands of those who are repairing our vehicles. “Since this is my first year planning the conference, I am looking forward to getting to know the body shop representatives from Mississippi and from the entire Southeast and to also get to know the industry partners who work with our body shops every day. We anticipate about 400 attendees and about 50 industry partners in our exhibit hall.” Advance registration for the event costs $50. The price at the door will be $75. For more information or to register, visit sarc-collision.com.

autobodynews.com / JUNE 2019 AUTOBODY NEWS

From Auto Body Tech to Teacher & Back Again: The Felix Cano Story by Ed Attanasio

Some collision repair professionals are content with doing a good job and taking home a nice paycheck at the end of the week, while others want to give back to the industry in one way or another. Felix Cano is a prime example of the latter, and his story is both inspirational and intriguing. Cano, 57, works at Quality Colors Collision in Dallas, TX, after trying retirement and finding he didn’t like it. However, his role as an instructor is the part of his journey that he is the most proud of. Cano has always had a passion for collision repair, an industry he entered in 1980 after learning the trade from his father, Felix, Sr. His career path was re-directed two decades ago when he became an instructor and a mentor at H. Grady High School in Dallas, TX, his alma mater. By working with his father, Cano learned the right way to do body work and loves passing the knowledge on to his students. “He taught me the basics and how to work efficiently,” he said. “I would do 100 hours and he would do 120—I never beat him. He told me that when I swing a hammer 10 times, he swings it only once. Do it right the first time, every time, he told me. He taught me that if I could slow down, I would make more money, and it hit me like a bolt of lightning, and that’s when I really started to excel. My dad is now 80 years old and still working at Chuck Fairbanks Chevrolet Auto Collison, which is pretty amazing.” In high school, Cano got involved in its collision repair program and competed in SkillsUSA for three years. “I had a great teacher, Donald Williams, and he was the head of the department,” he said. “I loved that man because he taught me about how to fix cars, but he also taught me about life.” Every year that Cano entered in the SkillsUSA competition, he improved his standing, but never got a shot at the national championship. “I finished third in the district my sophomore year and got all the way to the state level my senior year. I was the first person from my school 18

to make it that far, but I finished second with the silver medal and only first place got to go to nationals.” The SkillsUSA Nationals are like the Super Bowl of high school collision repair, so Cano was focused on making it there and was obviously disappointed when he fell short.

Geronimo Medrano (left) won the SkillUSA National Championships in 2000 under the tutelage of Felix Cano

“I wanted to make my teacher happy and proud, and I never forgot that feeling. When I took the teaching job years later, I told myself that I would do everything I could to get Mr. Williams that gold medal,” he said. One day, the phone rang and he received some life-changing news. “I wanted to teach the same way my father did, so I decided to take the job. But, I needed a teaching credential, so I spent the next six years at Texas A&M while I was teaching. Since I had 15 years of industry experience, I got grandfathered in and was able to teach while I was studying for the credential,” he said. Cano loved his new job as a teacher and embraced every aspect of the position. “Going back to teach at my high school was like a gift from God,” he said. “I began enjoying it so much that I quit my job at the shop and went full-time. I loved doing it, and returning to my alma mater made it even more special. I thought, ‘I can do this—I was born to teach!’” When Cano taught his first class of 32 students, his enthusiasm created a problem for himself. “I saw all these eyeballs on me, and I realized I had to talk for 40 minutes,” he said. “But I rushed through

JUNE 2019 AUTOBODY NEWS / autobodynews.com

my presentation and thought, ‘I need to slow down.’ So I started with the basics and went from there.” As he learned the ins and outs of being a collision repair instructor, Cano had SkillsUSA in his rear view mirror the entire time. SkillsUSA is a national membership association serving high school, college and middle school students who are preparing for careers in trade, technical and skilled service occupations, including collision repair. It is a partnership of students, teachers and industry working together to ensure America has a skilled workforce. SkillsUSA helps each student excel. More than 340,000 students and advisors join SkillsUSA each year, organized into more than 19,000 local chapters and 52 state and territorial associations. In 2017–18, 19,500 teachers served as professional members and SkillsUSA advisors. Combining alumni membership, the total number reached annually is higher than 421,000. SkillsUSA has served more than 13.5 million members since its founding in 1965.

More than 600 business, industry and labor organizations actively support SkillsUSA at the national level through financial aid, in-kind contributions and involvement of their people in SkillsUSA activities. Many more work directly with state associations and local chapters. Commitment by industry to the annual national SkillsUSA Championships is valued at more than $36 million. One of Cano’s first students was Hector Martinez, who won state the first year, but a technicality kept him from going to nationals. During his second year, Martinez finished second in state, just like Cano did. In 2000, Cano finally found his collision star, a student named Geronimo Medrano, he said. “I knew right away that this kid was special. He won the district competition and then took the gold at the state level. But, then he stopped coming to school,” he said. In a state of shock, Cano went to Medrano’s house to find out why he wasn’t attending school. “I found out that his family was

autobodynews.com / JUNE 2019 AUTOBODY NEWS

going through some unfortunate situations, and his father was out of his life. That meant that Geronimo would need to quit school to financially help his family. I told his mother that her son was going to be representing the entire state of Texas at the nationals, and she started crying. I felt just terrible because here was this incredible student, but he wasn’t going to compete and he probably wasn’t going to graduate either,” Cano said. Two weeks later, Cano entered his classroom and everyone was unusually quiet, he thought. “I looked in the back row, and Geronimo was there!” he said. “I could not believe it, and I got tears in my eyes. It’s on now, I told him, so we started training and focusing on nationals. People told us he would not win, but I believed in the kid.” In a large arena with a big crowd, Cano and his best student entered the ring ready to rock and roll. “I told Geronimo, ‘Don’t worry about anything,’” he said. “He was so mature for his age and confident, but I know he was going up against the best in the country. When it was announced that Geronimo won first

place, I almost had a heart attack. The crowd erupted—it was the first and only time someone from Texas had gone all the way to the top!” With a national champion now on his resume, Cano received multiple job offers and subsequently landed a position as the director of Dallas CAN Academy and then later at Lincoln Technical College. “I took a couple jobs where the money was good and then retired at age 50. It was like the TV show, ‘Green Acres’—I had a little farm, but it didn’t work out well, so 18 months ago I went back to work at Quality Colors,” he said. Now a SkillsUSA judge, Cano can look back and see that everything has come full circle, he said. “Geronimo has his own business, Dallas Star PDR, and many of my other students are out there in the industry and doing very well,” he said. “I always focused on my students, and that’s why I succeeded as an instructor. I’m proud to say that I am still the only person in Texas to win a SkillsUSA National championship—a record I’ll hold until another Geronimo Medrano comes around.”

JUNE 2019 AUTOBODY NEWS / autobodynews.com

ABAT Quarterly Meetings Feature Information on DEG by Chasidy Rae Sisk

From April 10–11, the Auto Body Association of Texas (ABAT) hosted its quarterly regional meetings in Austin and Dallas, attracting around 40 attendees to each event. According to ABAT Executive Director Jill Tuggle, “The events went well. The Austin meeting serviced our Austin/San Antonio regions, and the Dallas meeting serviced the north Texas region. Everything was right on target for a great, successful meeting.” The meetings featured a presentation from Danny Gredinberg of the Database Enhancement Gateway (DEG), who talked about database discrepancies, non-included operations and p-page information. Tuggle shared, “Attendees responded well. There was a lot of new information for some of them. The DEG was lesser-known in our southern regions and was very eyeopening for the attendees. North Texas is pretty familiar with DEG because we talk about it quite a bit as a resource for shops. It was nice for those attendees to get a more thorough understanding of the system.”

The meetings also provided information on 3M’s CRiMP platform and Vale training, which provides introductory estimating classes as well as courses for seasoned estimators. ABAT also showed video clips from the group’s testimony in Austin during the Texas Collision Capital Day, and the group discussed their ongoing legislative efforts. “We offer this education free of cost as often as we can. We are constantly on the lookout on our members’ behalf for new resources that will be valuable to their businesses. These meetings also serve as an avenue for communication among business owners and managers,” Tuggle noted. ABAT is looking forward to the 2019 Texas Auto Body Trade Show, scheduled for Sept. 20–21. An increase in attendance is anticipated this year with lots of new speakers and vendors to enhance the educational value of the event.

For more information on ABAT and its events, visit abat.us.

www.autobodynews.com

Continued from Cover

TX Civil Courts

an injustice to all Texans to have to file a lawsuit against your own insurance company for something that you already pay for.” For many Texans, it may come as a surprise to learn that they aren’t immediately entitled to their UM/UIM policy benefits. However, it is no secret that suing insurance companies can take several years. As a result, those injured in car crashes face mounting medical debt from necessary treatments or end up living with lifelong injuries because they were unable to get proper medical care after insurance denials. On the other hand, the idea of filing a lawsuit can discourage some Texans from moving forward with a costly and time-consuming lawsuit against their insurance provider. According to Erskine, HB 1739 addresses this injustice. “We all pay insurance companies to cover us, our loved ones and friends riding in our vehicles when someone with no insurance or lim-

ited insurance runs into our vehicle and injures us,” Erskine said. “Insurance companies should be required to hold up their end of the bargain without an unnecessary lawsuit.” In an email, Texas Watch urged its supporters to sign a petition that it will present to the House Calendars Committee to hopefully persuade them to set this legislation for a full vote on the House Floor. “Unfortunately, insurance industry dollars are a major influence on our state’s elected officials,” Erskine said. “But there is power in numbers. Everyone who pays an insurance company should want their rights restored and show support of this bill.” The bill stalled in calendars on April 11. However, HB 1739 supporters are hoping Calendars will schedule a vote before the last day of the 86th Legislature on May 28.

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Staying Green

one source and one decision-maker is ideal. Not everyone has to be an expert, so centralizing that knowledge is important. Align yourselves with consultants or waste companies like us who are ready and willing to assist you every step of the way.

Many shops tout the fact that they’re green businesses, advertise it in their marketing efforts and list it on their websites. Do consumers really care about taking their cars to a green shop, or do they just want them taken care of properly?

In some parts of the country, especially in California, there is definitely a movement where more and more consumers will gravitate toward companies that are green. Water quality has become a hotter topic in the news, so I think a body shop with a green seal or a green approach is going to get value out of it. From my experience, it’s not just the younger generation that cares

about the environment. Everyone now is paying attention to it and those stewards of the planet are getting the benefits of that. Also, shop owners are paying more attention to fines, penalties and enforcement when they run into compliance issues. With instant news and all of the social media out there, if a shop gets caught for violating regulations, people know about it literally right away and can be shared easily. Is it wise to develop a handbook that new hires can refer to and use as a road map, so to speak?

Yes, it should always be a part of new employee orientation and/or training. Everyone in your shop needs to know what is or isn’t regular trash and be as environmentally aware of everything involved. Some shops are re-using waterbornebased cleaning products for cleaning their lines, etc., and there is a ton of solvent recycling going on. If your people are kept away from regulatory inspections that may lead to citations and fines by being properly trained, that’s obviously invaluable.

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Continued from Cover

CIC Speakers

the way.” Aaron Schulenburg, executive director of the Society of Collision Repair Specialists, agreed. “It becomes easier to argue against when it gets muddied with other issues,” Schulenburg said. “Parts, as an example, has been debated and addressed in almost every state. There is a lot of existing language. When that enters into the discussion, it makes it much harder to move something forward. The states

seen a shop that does so all of the time. He pointed to the procedure for aiming the headlight on a Ford Fusion, which requires overall maintenance. This includes: checking the tire pressure, emptying the trunk, making sure a person weighing 150 pounds is in the driver’s seat and that the vehicle is on a level floor. If OEM procedures are mandated by law and a shop is failing to do everything mentioned above, it has committed fraud, Olson said. If nothing else, he said, the industry needs to make sure estimating system labor times are adequate to follow OEM procedures.

“As a repairer, we want to have the right to fix the vehicle the right way.” — Darrell Amberson

Clint Marlow of Allstate voiced didn’t isolate the [OEM procedure] issue and I think that’s the trend for his opposition on OEM procedure this year. I think going forward it legislation. Despite the fact that the insurance industry regularly lobbies would be advantageous to do so.” During the CIC, there was a for legislation it views as positive, discussion on the other state-to-state Marlow argued that government regvariation in some of the OEM pro- ulation generally only “adds bureaucedure bills. Some state bills focus cracy and costs.” “I think everyone in the room solely on the need for insurers to pay for such procedures. While others wants the vehicle repaired properly, would require shops to follow the and I would implore everyone to figOEM procedures, some of the bills ure out how to achieve that by working together, being collaborative, do both. Out of 200 attendees, 19 percent mirroring transparency with each see no need for OEM procedure leg- other, and finding things that work islation. 32 percent said it is needed for all,” Marlow said. “Government “to prevent insurers from pushing regulation is only going to add more complexity that the industry the use of non-OEM repair doesn’t need.” procedures through payBut others disagreed. ment practices,” according “To be very frank, if we to a poll done at CIC. Howweren’t getting some pushever, an even larger subback [from insurers for folset—48 percent said the lowing OEM procedures], legislation should require shops to follow OEM pro- Darrell Amberson we wouldn’t be seeing the legislation,” Darrell Amcedures. It’s important to note that only about a quarter of the berson of LaMettry’s Collision in CIC attendees were collision repair- Minnesota, said. “As a repairer, we ers—a third were suppliers and six want to have the right to fix the vepercent were insurers, automakers, hicle the right way.” Amberson said he would prefer consultants, educators, etc. Mark Olson of VECO Experts that the issue be resolved without said while he believes shops should legislation. “But as someone who speaks follow OEM procedures (and supports requiring insurers to pay them with insurance representatives on a for doing so), he rarely, if ever, has weekly basis, a lot of the rhetoric I

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more mentoring in the industry since 42 percent of graduates from training programs in automotive trades (mechanical, collision, heavy-duty diesel, etc.) leave the industry within two years. However, another study found that employees who receive mentoring are 77 percent more likely to stay at their job. CIC organizers held a breakfast, prior to the Nashville meeting, for about 50 local collision repair students. Speakers discussed the opportunities in the industry that await those students. The March Taylor Memorial Fund presented six of the students who had applied Encouraging New Industry with a tool box and hand Entrants tools. The Nashville I-CAR The Collision Repair EduCommittee issued a check cation Foundation (CREF) for 14,000 dollars to cover announced at CIC it is seekeducational costs for another ing 12 to 15 teams of techone of the applicants. nician mentors and their “When you have an optrainee to participate in a Jeff Peevy portunity to fill out an applifirst-of-its-kind competition being held September 28 in St. Louis, cation for a scholarship or some sort MO. The teams will vie with one an- of grant, do it,” Jeff Peevy, CIC other to demonstrate proficiency in chairman, advised the students. “Do the competencies needed by entry- it the best you possibly can. The industry has a lot of resources–we are level technicians. CREF is working to encourage here to help you.” hear causes us to seek an alternative to get it done,” Amberson said. “Frankly, there’s a lot of ignorance out there. There are those that are critical of the auto manufacturers, who say they are trying to protect themselves or are trying to sell parts. I frankly take issue with that type of rationalization. I want to do the right thing for our customers and the only way to accomplish that is to use a methodology that is documentable and verifiable and comes with a level of expertise the rest of us can’t provide.”

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Media and Publicity for Shops with Ed Attanasio

AUUX Specializes in Helping Body Shops Online Only 25 years ago, the average body shop’s marketing plan involved buying a Yellow Pages ad and sponsoring the local Little League team. Back then, most body shops didn’t have marketing managers or marketing budgets and relied primarily on word-of-mouth for its new customers. Boy, things have surely changed on many levels. Now, the majority of every shop’s marketing plans revolves around the Internet. Today, a first-rate reputation that leads to positive referrals is still as good as gold. But now the marketing universe is huge, so unless you know what you’re doing, it can be a black hole that can suck up your money before you know it. Shops are always hearing about the newest and the latest, which can be overwhelming to say the least. Pay-Per-Click (PPC), Search Engine Optimization (SEO), local

marketing, content marketing, social media marketing, email marketing, e-commerce marketing, remarketing, lead generation, Internet advertising and public relations are just some of

AUUX co-owner Vic Krikorian in Glendale, CA, has succeeded by helping body shops in the area of Internet marketing

the marketing tactics that shops have to sift through. Direct mail, broadcast advertising (radio and TV) and other forms of marketing are now

JUNE 2019 AUTOBODY NEWS / autobodynews.com

Ed Attanasio is an automotive journalist based in San Francisco, California. He can be reached at era39@aol.com.

prehistoric. Forward-thinking shops that aren’t afraid to try new approaches will excel. There are only so many cars in your town, so shops that aren’t stepping up are losing market share. How long can you rely on your DRPs or inclement weather to generate business? In the old days, that might have been enough, but no more. Vic Krikorian, co-owner of AUUX in Glendale, CA, has succeeded by helping a wide range of small-to-medium-size businesses with their marketing and advertising, including body shops. With his partner, Abram Ter-Oganesyan, Krikorian is taking collision repairers to an online world that’s getting them results that are both tangible and trackable. One client giving AUUX fivestar reviews is Pacific Coast Collision Center (PCCC) in Rancho Cordova,

CA, for its beneficial three-year relationship with Krikorian and his team. PCCC’s owner, Eddie Shadarevian, is repairing approximately 220 cars with a crew of 22 and will soon be moving into a cutting-edge facility down the street. His car count has increased since contracting AUUX and credits much of his success to smart, targeted and results-oriented marketing. “AUUX re-vamped everything we were doing, and we saw results within roughly three months,” Shadarevian said. “We were pleasantly surprised by how everything happened so quickly because other companies were telling us that it would take at least eight months to one full year to gain some traction. We hired AUUX for a lot of reasons, including the fact that we were in the process of adding a second location. We wanted to get the word out and

grow intelligently because many shops expand their services and add locations, but they don’t know where the business will be coming from.” When Krikorian started working with body shops, he was surprised to learn that some collision repairers are savvy when it comes to marketing while others are still in the dark. “When we found out that many top shops don’t even have websites, we couldn’t believe it, which is a major red flag,” he said. “It’s not that they don’t realize the importance of a strong presence online, but business is good, so they’re not ready to commit. Once they lose a DRP or another shop moves in nearby, they will start scrambling around, but then they have to catch up, which can be difficult.” AUUX is all about creating custom solutions for its clients, as opposed to using a “one size fits all” approach, Krikorian said.” We focus on the customer experience and stress a seamless process that makes generating leads easy and simple. Consumers today expect things to happen quickly, so we need

to get the information into their hands fast and use the technology to achieve it. They want to be able to get quotes online and monitor the entire repair process from the convenience of their cell phone, iPad or laptop computer.”

AUUX co-owner Abram Ter-Oganesyan is an expert on Pay-Per-Click (PPC), Search Engine Optimization (SEO), content marketing and social media marketing

By being experts on how to use Google and Bing for leads and staying in the loop with Facebook and Instagram to keep clients engaged, AUUX has helped PPC hit the ground running with its newest location. Part of the plan is targeting

services and getting specific results, Shadarevian said. “It’s a lot about setting search parameters that bring us the right type of business,” he said. “In the past when we were working with some other marketing companies, we were getting leads that didn’t apply to what we do here. We’re not a MAACO, so when we get inquiries about doing inexpensive fast paint jobs, that’s not our market. We also used to get leads about doing mechanical repairs, but we don’t do that either. We learned that the Internet works, but if search results get us leads that are irrelevant, what’s the point?” By stripping all of the guesswork out of the marketing process and concentrating on where their strengths lie, AUUX is getting results others aren’t. “We know what’s working and not working for body shops, and that’s what sets us apart from the competition,” Krikorian said. “Some shops try a lot of things, but that can get costly, so we guide them in the right direction and get the most out of everything they spend.”

SEMA Expands Youth Outreach with NHRA

The Specialty Equipment Market Association (SEMA) is expanding its youth outreach efforts by partnering with the NHRA’s Youth & Education Services (YES) Program. This initiative enables SEMA to introduce students to the excitement and opportunities in motorsports. SEMA is committed to supporting efforts to introduce youths to the unique environment found at race tracks. “We all remember our first time at a race track,” said Chris Kersting, SEMA president and CEO. “We never forget the adrenaline and rush watching Top Fuelers top 300 mph in a matter of seconds.” The NHRA YES Program, which began more than 30 years ago, enables SEMA to reach thousands of students in a unique environment. “We’re thrilled to have SEMA join us at the 2019 NHRA YES events,” said Glen Cromwell, NHRA president. “SEMA’s support helps us to continue inspiring youth.”

autobodynews.com / JUNE 2019 AUTOBODY NEWS

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From the Desk of Mike Anderson with Mike Anderson

Mike Anderson is the president and owner of Collision Advice, a consulting company for the auto body/collision repair industry. For nearly 25 years, he was the owner of Wagonwork Collision Center, an OEM-certified, full-service auto body repair facility in Alexandria, VA.

Want to Challenge Me on the Need to Check OEM Procedures Every Time? Bring It On… You: Hey, Mike, I keep hearing you saying we need to look up the OEM repair procedures on every single vehicle every single time. But surely you’re not talking about even the easy jobs, where we’re just replacing a single part.

Me: Oh, you mean like the Infiniti vehicle I saw recently where something had flown from the road and put a hole in the grille? All the vehicle needed was to have that grille replaced. Sure, you could skip looking up the OEM procedures for that. But then you’d miss the parts diagram showing the small part on the grille marked with a little black dot with a white X in it. That symbol in the Infiniti procedures indicates a nonreusable part. So if you didn’t look up that procedure, you might not know that non-reusable part is an intelligent cruise control cover. And when you replace that part, a calibration is required. If you don’t look up the procedures for that calibration, you won’t know that in order to complete it correctly, you need to make sure the vehicle has a full tank of gas, top off the oil and transmission fluids if not full, ensure all tires are at the correct pressure, and only then do a 4wheel alignment, all BEFORE you do the calibration. So, yeah, that’s why I say you need to research the OEM procedures every time, on every job.

You: But Mike, that’s just one instance. Looking up the procedures on every job seems like a lot of work.

Me: I agree with you that that’s just one example. So here’s another one: Do you know the process to perform

the seat belts inspection that’s required on some Volkswagen vehicles after an accident? That process requires, among other things, at least two different test drives, each at dif-

You: Well, fine, but our shop just sublets out all those calibrations at the end of the job, so that’s up to the dealer to know all that stuff.

ferent speeds, and you have to hit the brakes on each—obviously at a time and place where there are no vehicles behind you. Depending on the traffic in your area, you may not be able to perform those test drives during certain parts of the day. So you’ll probably want to know about that early in the process by researching the OEM procedures every time.

You: Oh come on, Mike, lots of jobs don’t involve safety items like that.

Me: Okay, sure, but safety systems aren’t the only thing your customer is going to expect to be working correctly when you return their vehicle. A shop I know was replacing the cowl cover on a Nissan, which required removing and reinstalling the wiper arms. The shop looked up the procedure to find that what steps to follow depended on whether the vehicle was equipped with a rain sensor. This vehicle was, so when the shop researched that, they found they had to actually squirt water on that

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rain sensor near the top of the windshield, all while using a scan tool to do a calibration of the wiper arms. You heard me: A calibration of the wiper arms, because the wiper arm speed is dependent on the amount of rain hitting the windshield.

JUNE 2019 AUTOBODY NEWS / autobodynews.com

Me: But if you aren’t familiar with the calibration processes, how can you have some assurances your sublet provider is doing them correctly? Don’t you need to look up the procedures to make sure you know, for example, that the dealer needs to show you they filled up the gas tank

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and checked the tire pressure if those things are part of the process? And some of the OEM procedures on these systems can’t wait until the end of the job. When you repair or replace a Toyota quarter panel that has a blindspot monitor, the OEM procedures tell you that you need to check the installation angle of the blindspot monitor BEFORE you paint the vehicle. There’s a flow chart in the Toyota procedure for that process. It involves using a plumb bob and doing all these measurements, and it could require reattaching several components. Again, this is before the vehicle is painted. And by the way, it is all separate from the calibration of that monitor after the vehicle is painted. I run across this stuff all the time. That’s why I say: You need to check all the OEM procedures, on every vehicle, every time.

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National Associations with Chasidy Rae Sisk

Get to Know WIN’s 2019 MIW Honorees The Women’s Industry Network (WIN) recently announced that four women will be honored as Most Influential Women (MIW) and celebrated at the MIW Gala and Awards Ceremony in May. The ceremony will be held during WIN’s Educational Conference in Fort Lauderdale, FL, from May 6– 8. Originally established by AkzoNobel in 1999 and taken on by WIN in 2013, the MIW program aims to recognize women whose leadership, vision and commitment to excellence have enriched the collision repair industry. The 2019 MIW honorees are Yen Hoang, CEO of UYL Color; Erica L. Schaefer, Mopar collision marketing manager at Fiat Chrysler Automobiles (FCA); Kathy Mello, CFO of TGIF Body Shop; and Judy Folk, manager of collision repair design service (CRDS) at Sherwin-

Williams Automotive Finishes. While all of these women are involved with WIN, the association does not select the MIW honorees. Established criteria focused on industry influence, professional accomplishments, mentorship and

community service are considered by an independent third-party company that reviews the nominations and selects each year’s winners. This year’s honorees graciously agreed to discuss their careers, their involvement with WIN and how they feel about receiving this recognition. Growing up in the Detroit area,

JUNE 2019 AUTOBODY NEWS / autobodynews.com

Chasidy Rae Sisk is a freelance technical writer from Wilmington, Delaware, who writes on a variety of fields and subjects, and grew up in a family of NASCAR fans. She can be contacted at crsisk@chasidyraesisk.com.

it’s unsurprising that Erica L. Schaefer entered the automotive industry as a Chrysler intern in 1995 after her graduation. She notes, “It just seemed natural. From the start of my career, I was involved in some form of collision.” Throughout Schaefer’s 23 years with FCA, the company has undergone several ownership changes, but she has always proudly represented the Mopar brand. She has served as warehouse supervisor, inventory control supervisor, supplier relations manager and most recently, collision marketing manager. Schaefer is grateful for the support she has received at FCA, which has allowed her to participate in OEM roundtables that provide mentorship and support her growth within the collision space. After speaking at a Mitchell event on FCA’s certified repair pro-

gram in 2015, Schaefer noted, “This is the moment I realized my customer was so much more than our FCA wholesale dealers. While revenue was still a focus, I shifted gears and started digging into the body shop world with focus on safe and proper repair. This was not an easy transition, as many of the discussions I actively sought were highly technical in nature, and I had few company resources to rely on. I still have a lot to learn in the body shop space, but with the help of my OE roundtable colleagues, Mike Anderson, the team at Assured Performance and so many other industry experts, I don’t feel so lost in the dark.” Schaefer is also extremely thankful for her manager, Lauren Kolak, who “believes in me and allows me to run in as many directions as I do. Having a manager who is committed to the same goals and

mission makes my job easier. Lauren Folk “saw this as a huge opportunity and I are committed to doing our part to use my skills, learn a new industo make a difference in the collision try and continue to grow. Being a repair process and experience. We consultant in the automotive indusstill have a lot of work to do to help try has offered me the opportunity to our FCA customers secure a safe and meet and influence so many incredproper repair, but I am proud to be ible business owners, and in return, part of getting this accomplished.” I learn from them every day.” Still, what Schaefer is most Folk’s role has allowed her to proud of “isn’t necessarily my career collaborate with shop owners to debut the career I have made sign facilities across North while not compromising America and improve their time with my family,” she profitability and productivshared. “I am fortunate that ity. She feels satisfied seeFCA supports the demands ing existing businesses of a working woman, wife thrive and new businesses and mother. I am also so apopen, facilitating communipreciative of the support I ties’ growth and creating Yen Hoang receive at home from my new jobs for technicians. husband and my parents. While I She also teaches Sherwin-Williams’ don’t travel as often as some, I take EcoLean workshops and created the comfort in knowing that the ship still Sherwin-Williams Women’s Leaderruns without me when I’m gone. ship Council. She served as chair of Without support from my family and the council for two years and estabmanagers, I would not have been con- lished the “Week of Service” initiasidered for such a prestigious award.” tive for employees. Judy Folk was recruited by In addition to authoring articles Sherwin-Williams more than 30 published in Fixed Ops, Body Shop years ago to create a department Business and ABRN, Folk has prespecifically for shop layout and de- sented at NACE, SEMA and other sign. Coming from a career in retail, industry events and for the Sherwin-

Williams automotive sales team. A Since Hoang became the CEO 2012 career highlight was Folk’s of UYL Color, the company has recognition as “Woman of the Year” grown over 900 percent and been by the National Association of Profes- listed on Fortune’s fastest-growing sional Women. She currently serves inner city companies three years in a on the board of directors for the Na- row. tional Alliance on Mental Illness. The Hoang said, “I get to work alongamazing support and advice of family, side some pretty amazing people at co-workers, customers and Sherwin- UYL Color, and what I’m most proud Williams made this all possible. of is my employees’ commitment to Yen Hoang grew up in her fa- live by our mission—making it easier ther’s body shop, often helpfor our customers to be sucing out to pass the time. cessful. There’s such a deep Although she pursued a casense of obligation and comreer with a Big Four acpassion towards our miscounting firm, Hoang left sion, and I’m always taken the firm in 2010 to join back by their commitment to UYL Color, a paint supply fulfill these obligations for company that she founded our customers out of a sense Erica L. Schaefer with her father and brother. of real concern and care, no Her father “felt there was a dearth of matter how difficult the customer can service but also an opportunity to be.” serve the underserved, which means Hoang is also a member of the all [shop sizes]—not just the dealer- Houston Auto Body Association, ships who are accustomed to getting Auto Paint Exchange 20 group and service,” Hoang shared. “Being in several non-industry specific CEO the industry for almost 10 years now, groups as part of her efforts to enI can appreciate my dad’s vision and hance her knowledge of the industry support whatever endeavors neces- and as an entrepreneur. She partsary to continually have a positive nered with Microsoft to create a impact on our industry.” commercial for its Surface Pro while

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promoting UYL Color. On Interna- viewed as someone who’s influential At the urging of WIN’s Liz Stein, positive changes in whatever ways I tional Women’s Day 2017, Microsoft in it is so surprising to me,” she said. Schaefer attended her first WIN Edu- can. This award wouldn’t be possible recognized her as a leader leaving a “When I look at all those pictures cational Conference in 2014. Although if I didn’t have the support of my fampositive impact. lined up of women who’ve been hon- she was initially skeptical about how ily, various managers throughout my Previously employed in the med- ored over the years, I marvel at how WIN could benefit an OE, she acqui- career and all my industry phone-aical field, Kathy Mello began work- I fit into that category.” esced. friends. I have to thank them for making behind the scenes for TGIF Body Hoang joined WIN in 2012 at “It was a great experience,” she ing me be the best I can be. Everyone Shop when her husband founded the the recommendation of WIN mem- said. “I enjoyed many of the speakers, has the power to make a difference.” company in 1980. The business went ber and former MIW recipient Linda especially ones focused on work-life Schaefer believes it’s important on to grow exponentially when TGIF Sommerhauser. balance because that’s extremely im- for women to be involved in the colsigned its first DRP contract in 1989. Hoang recalled, “What initially portant to me. I was also able to meet lision repair industry because they By 1996, the company needed a new began as a keen interest in gaining a some strategic partners from various “bring color and passion to converlocation to accommodate its growth. better understanding of the industry sides of the collision world that sations, along with different points of With her children grown, Mello was eventually led to a sincere desire to Mopar has partnerships with. Net- view.” She encourages young women able to pursue a more active role in embrace WIN’s mission of working works. I’ve used interested in an automotive industry the business. fostering and advancing my connections throughout career to “find mentors, both profesMello admitted, “This industry women in the collision remy career and take comfort sionally and personally, who you can is something I would never have pair industry. I have never in always having a phone-a- bounce stuff off of and seek advice chosen had it not happened the way felt disadvantaged in any friend through my WIN con- from. Always seek the why; don’t acit did, but I really enjoyed it and way because of my gender, nections.” cept everything as fact. Investigate couldn’t understand why at first. race or age, but the reality is Schaefer feels humbled and find out the truth. Don’t stop After some soul-searching, I realized those factors are used to and honored to be named a learning and growing—23 years into Judy Folk I love helping people, and that’s judge people, and that mat2019 MIW. my career, and I still learn every day. what we do in collision repair.” ters whether you like it or not. HavShe shared, “It is human nature Seek what makes you passionate. Mello has learned about the in- ing to navigate the business world in to feel you aren’t doing enough or Work is more fun when you enjoy dustry by taking AMi training, ac- a male-dominated industry is chal- you could do things better, but this what you’re doing. Be dependable quiring mentors and attending as lenging but achievable when you be- award tells me that my efforts to help and accountable. If you say you’re many industry events as possible. lieve in yourself—your capabilities, improve the overall collision repair going to do something, do it.” She serves on the board of directors your value and your worth. WIN process and experience have not Folk added, “Not harnessing the for the California Autobody Associ- brings such a sense of camaraderie gone unnoticed, and it makes me perspectives of women on important See MIW Honorees, Page 52 ation and is a co-founder of WIN. that it makes it easy to be yourself and even more determined to influence “Just staying connected share your thoughts and pasis important,” she said. “I’m sion. I hope I can be a posigrateful that I’ve been able to tive influence for the women serve in different capacities I meet in WIN. Parts for Buick, Cadillac, Chevrolet, GMC, Oldsmobile, Pontiac in the community, but I see “I am genuinely humbled them more as opportunities to be considered amongst • 60,000 part numbers • Same day shipping until 5:30 EST than as accomplishments. such an astonishing group • 13 parts pros eager to serve you • Next-day air until 4:30 EST I’m also very grateful for the of accomplished women! • 15 radio-dispatched trucks • 4.2 million inventory Kathy Mello • 97,000 square-foot warehouse mentors who shared their Their work and engagement wisdom with me along the way.” in this industry are palpable and lastCamaro Mello attended a women’s in- ing, admirable and reflective of the dustry conference hosted by Assured award—influential! Personally, seePerformance in 2005. When the ing them has always given me pause ladies were encouraged to run with and made me ponder how I can recrethe idea, that’s exactly what they did. ate that influence for positive impact Mello recalled, “They say that in my own way.” when you show up, things happen; Folk has been involved with this was a happening. The conference WIN since its inception, and before was educational, and though none of that, she met with a group of female us was sure we belonged when it industry professionals at NACE each began, we knew we could make a dif- year. ference in the industry by the time it She shared, “WIN offered me the ended. We started planning the next connection to other professional year’s conference, and within a year, women throughout the entire automowe had the conference set up as well tive industry. I am so humbled and exGenuine GM Parts at Genuine GM Prices as a new entity, WIN, but we never cited that I was even nominated for parts@youngchevrolet.com Toll Free: 800-451-0108 set out to start an organization—it the MIW award. Imagine my shock www.youngchevrolet.com Main: 214-328-9111, Opt. 5 just happened.” and excitement when I heard that I 9301 E. R.L. Thornton Fwy, Dallas, TX Being recognized as a 2019 MIW won! It means a great deal to me to be Direct: 214-328-8381 is an “unexpected honor” for Mello. recognized, especially by my fellow Fax (main): 214-328-6675 “This is not an industry I would teammates, showing their support and Fax (wholesale): 214-328-0716 have chosen, and the fact that I’m the confidence they place in me.”

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In Reverse with Gary Ledoux

The Birth of I-CAR

As I-CAR celebrates its 40th anniversary this year, we thought it only fitting to provide some insight into the organization’s natal beginnings. Things remained fairly static within the collision industry from its start in the early ‘40s up through the ‘70s. And whatever changes occurred did so at a pace that was easy to keep up with. But several industry leaders, the visionaries, could see things would soon change—and at a rapid pace. With the introduction of the unibody vehicle in 1979/1980, cars were becoming more sophisticated. While paint technology had changed somewhat, and car-building had certainly changed, “body men” were still applying the same repair techniques they had used since the end of WWII. And, it appeared to most that unless someone or some organization took the reins and forced change, shops would soon be incapable of making safe repairs. In April 1979, Bob McDonnough of IDEA invited several industry leaders to meet at the Hilton Hotel at the San Francisco airport and began to devise a plan. The group was composed of Dan Murray from General Motors; a representative from Ford; Bud Merwin representing Automotive Service Association (ASA); Gordon Holcomb, president of the Automotive Legislative Council of America; Jeff Hendler, executive director of the Autobody Craftsman Association; Donn Prover from the Equipment and Tool Institute; Bob Foote, president of Applied Power Corporation

representing Blackhawk tools and equipment; a representative from the National Association of Independent Insurers; and Bob Mecherle, grand-

son of State Farm founder George Mecherle, representing State Farm Insurance, along with an array of shop owners and other interested parties. The first thing they all agreed on was that collision technicians needed better repair information—and a lot more of it. If a vehicle had to be fixed a certain way, the OE had to let the industry know it and make the information readily available. The question was: What was the best way to do that? Of course, each party had its own interests throughout the discussions. It was noted that several insurance representatives only wanted to find a way to make cheaper repairs. Bob Mecherle realized that the discussions were not about “cheap” but how to perform a proper repair and address the changing technology. Murray was a key party to the affair because he had recently returned from a two-year stint working for General Motors in Germany, where the collision repair business had advanced considerably further than the U.S. In Germany and all over Europe, unibody construction

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Gary Ledoux is an industry veteran with 48 years’ experience in the automotive and OEM collision parts industry. His column appears exclusively in Autobody News. He can be reached at YesterWreck@yahoo.com

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had been used for several years, so equipment manufacturers and technicians had advanced considerably. The Europeans had also found a better, more complete way of estimating by dis-assembling the vehicle and finding all the hidden damage at the outset, rather than submitting multiple supplements or having the vehicle go out improperly repaired. In November of 1979, a meeting of 40 invited industry leaders was held in Des Plaines, IL, where after much discussion and planning, more than 30 shop owners and associations, along with State Farm, provided enough seed money to start a nonprofit company that would train collision technicians on how to properly repair collision damage. The entity they founded was the Inter-Industry Conference on Auto Collision Repair, then

known as IICACR and now known simply as I-CAR. Then-chairman of the newly formed training organization was Arthur C. Mertz. Murray was a key figure in providing some the earliest training curriculum for the newly formed I-CAR and left General Motors in 1986 to start his own consulting company. The formation of I-CAR and the almost-overnight change from bodyon-frame technology to unibody technology marked the beginning of a new era in the collision industry. For over 30 years, since GIs returned from the European and Pacific theaters of operation in 1946 up to the late ‘70s, little changed in the industry. Eventually, more dramatic changes would come, and at a quicker pace. The industry would never be the same. But I-CAR would be there to help shops through the technology of the future.

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Solving the Tech Shortage: CREF Brings Together Collision Repair Students & Prospective Employers by Stacey Phillips

Just over a decade ago, there were approximately 1,400 high school and college collision repair programs in the United States, according to Brandon Eckenrode, director of development for the Collision Repair Education Foundation (CREF). The latest statistics show that number has dropped dramatically to roughly 1,000. Eckenrode frequently receives calls from concerned technical instructors who tell him that if enrollment doesn’t increase, their school programs will most likely be shut down and students won’t have access to the training necessary to work in the collision repair industry. As a result, CREF is taking steps to support these programs and ensure there will be enough students to help fill the overwhelming number of jobs currently available. “There are more opportunities than people available to fill these positions,” said Eckenrode. “We’ve heard from some of the school instructors

CREF’s roots date back to 1991 when the collision industry was also facing a critical shortage of qualified and well-trained entry-level employees and was initially focused on distributing I-CAR curricula to high school and college students. It was designed to teach the body shop skills required of entry-level employees. In 2008, CREF became a traditional, 501c3 philanthropic organization, working with industry partners to support high school and college collision repair school programs, students and instructors across the country. The first year, the organizaCREF encourages body shops to sponsor work uniforms for tion raised $300,000. Since students. CARSTAR Omaha/Lincoln donated new Cintas then, that number has grown tech shirts to automotive collision students at Metropolitan to $100 million. Community College in Omaha, NE More than 85 percent of “It’s difficult for instructors to what has been raised comes in the graduate a highly trained, entry-level form of in-kind donations, including staff member when they are facing tools, equipment, supplies, paint, eslimited budgets,” said Eckenrode timating software and safety glasses. who has worked with CREF since Eckenrode said schools desperately need these items, especially when 2009.

that without our help and the different donations we support, their programs would be closed.” In some schools, instructors reportedly are only allocated $50 per student for the entire year.

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faced with increasingly limited and shrinking budgets. Each year, interested schools complete a CREF survey to be eligible for monetary and in-kind donations. The survey asks details about their budget, enrollment and placement information so the organization can learn more about their situation and determine their needs. CREF then reaches out to a wide range of potential donors to fulfill the requests. Both traditional collision repair vendors and non-traditional businesses, such as flooring companies, have shown their support over the years. Ninety cents of every dollar raised by CREF goes directly to the schools, students and instructors. CREF has been recognized by Charity Navigator as a four-star (out of four stars) charity due to its lean operational expenses and ensuring that as much as possible goes back to the schools. Not only have these donations made a significant impact on existing school programs, but Eckenrode said they have also helped attract

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new students to the industry and put processes in place to employ the students after graduation. One of the main ways Eckenrode said that CREF is making a difference is through its career fairs. Over the last few years, CREF began facilitating and organizing these events in major markets across the country to bring students and the industry together. Typically held in schools, neighboring high school and college students are invited to learn about the various career opportunities open to them. Initially, about 200– 300 students attended each event. Over time, this number has grown to include about 400-plus students. In addition to collision repair students, participants also include those interested in auto service and automotive heavy-duty diesel, which Eckenrode said has been successful in giving hiring companies a larger pool of potential employees to choose from. Those students who register for the career fairs at least 30 days prior to an event receive new Cintas technician shirts to wear. Eckenrode estimates they have distributed more than 75,000 of these shirts over the years.

Eckenrode said the goal is to continue increasing the number of career fairs held each year and track how effective they are. “Because these career fairs are open to not only seniors, but also students just starting out their technical careers, it’s not always easy to track the successes because students might attend the events, but not be immediately looking for work ,” said Eckenrode. “However, by attending the events, they see what is waiting for them and stay CREF donated $1,000 to the collision repair program at within the programs and are Tennessee College of Applied Technology in Shelbyville, TN, able to network with the which was used to purchase equipment participating companies.” A recent example came as a re“What we have heard from a lot of the instructors is those students at- sult of an event held in Tampa earlier tending these events were great moti- this year. The Ferman Auto Group, vators to make sure they stayed within one of the largest dealership groups the program,” said Eckenrode. “In- in the U.S, hired eight students folstead of an instructor standing in front lowing one of CREF’s events. Eckenrode said the CREF team of class and saying there is an industry ready for you and wanting to employ and supporters are continually workyou, students have the opportunity to ing to enhance the career fairs. They meet these businesses first-hand and recently started capturing students’ learn about the opportunities avail- resumes and contact information electronically so companies that parable.” The uniforms have made a positive impact on the program, according to Eckenrode, because the students look like industry professionals and are treated with a new level of respect by their peers and school staff.

ticipate have access to the information and can follow up about job opportunities. Another recent addition is the interview sessions CREF has put into place during some of the career fairs. In some cases, students have the opportunity to participate in a mock interview session while other times, one-on-one interviews are arranged with hiring companies. To help increase the number of events per year, CREF is working closely with I-CAR committees to create their own local career events. The goal is to have one in every major market. The next Solving the Tech Shortage column will feature information about I-CAR initiatives, including the local career fairs planned by I-CAR committees. Part of the expansion plans also includes holding career fairs in different venues, such as the Denver Auto Show, which was held in March. Through the partnership with the Colorado Auto Dealers Association, CREF had the opportunity to talk to parents and students who otherwise might not have been familiar See Tech Shortage, Page 54

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Hey Toby! with Toby Chess

Toby Chess is an I-CAR program instructor, Training specialist, and former salvage yard operator. Toby is universally known in the collision industry for his work with first responders and advocacy for body shops and consumers. He can be reached at tcspeedster@gmail.com

Collision Repair Headlines Show Need for OEM-Recommended Procedures On July 13, 2018, an Ohio appellate court rejected an auto body shop’s arguments in a $105,462 case where the body shop was convicted for failing to follow OEM procedures during a repair. Dallas Body Shop was ordered to pay 31.5 million dollars for not following OEM Procedures. A major MSO with 38 collision repair centers has settled a lawsuit, because it had collision repairs performed that did not follow manufacturer procedures. Are you following OEM procedures on weld testing as outlined? Manufacturers have a lot to say about Squeeze Type Resistance Spot Welding (STRSW). Toyota (Fig. 1), Nissan (Fig. 2) and Audi’s (Fig. 3) position statements are self-explanatory. The last OEM ex-

Fig. 2

ample is from Honda (Fig. 4). Let’s say your thickness is 1.2mm and the square root is 1.1. Multiply Fig. 3

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middle of the top test coupon—a ½ inch in from the edge (also known as edge distance) (Fig. 7). 4. Using a V-Jaw vice grip pliers, roll both pliers inward toward each other. Beware of the position of the pliers. For example, a round part of pliers need to roll into each other in order to work (Fig. 8).

nugget formula. If there is no formula to determine the correct size of the nugget, a good rule of thumb is

Fig. 9

Fig. 4

Fig. 5

Fig. 6

Fig. 7

those numbers by 4.5 and you get a tear out of the diameter, 4.95 mm. After you calculate the measurements, you may make the appropriate 42

adjustments and then you’re done. Steps necessary before testing STRSW welds: 1. Follow OEM procedures for testing. 2. Cut two pieces of metal from the vehicle (preferably 2”X 3”). 3. Clean the metal where the STRSW electrodes come in contact with the metal itself. 4. If adhesive is necessary in the repair, use it on the test coupons. Then, you will need to verify if the test will need to be done wet or with cured adhesive. If the test information is not available, it would be in your best interest to use wet adhesive. 5. Use a shunt clamp if adhesive is used or if the e-coat is not removed from the mating surfaces. If the OEM requires weld though primer, you may use it on the test coupons. 6. Get your tools and products necessary for the test. 7. Always wear safety glasses, a face shield and hand protection when performing the test.

STRSW destructive testing done in a technician’s stall: 1. Measure the thickness of both pieces of sheet metal to be tested. Add the thicknesses of both pieces and divide by two to get the proper metal thickness (this step is not necessary with full automatic welders) (Fig. 5). ½ inch overlap of the two test coupons (Fig. 6). Note: Electrical tape is used on the vise grip pliers to prevent the pliers from acting like a shunt. 2. Secure both test coupons with a pair of vice grip pliers. 3. Place a single spot weld in the

JUNE 2019 AUTOBODY NEWS / autobodynews.com

Fig. 8

5. Peel back both coupons to expose the torn out weld nugget (Fig. 9). 6. Measure the diameter of the weld nugget with a caliper. Refer to the OEM data to determine the weld

Fig. 10

as follows—the thickness of the metal being welded times 5. In the above example, the thickness was

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.8mm times 5 equals 4.0 mm. This is a good weld (Fig. 10). 7. Photograph results showing caliper measurement, the repair order number, the date and the technician. Attach all of the results to the estimate and the repair order file (Fig. 11).

the shops I work with to have a person in parts or in the front office to be in charge of the kit. After the technician performs the test and the kit is

for the electrodes (Fig. 13). Note: The vice grip pliers are taped with electrical tape to prevent the pliers from acting like a poor

shunt. A resistance spot weld will be placed on the clean part of the coupon. The e-coat is left intact between the two mating surfaces.

Fig. 15

Fig. 12

Fig. 11

Here is a kit I made for some collision shops (Fig. 12). The kit includes: 2 pliers, a caliper, a sharpe and a set of laminated instructions. Destructive testing is not an included operation. I tell

returned, a line should be added to the repair order, outlining the test. The technician should be given time to perform the test. Be sure that the pictures are attached to the file.

Use of a shunt clamp: I have two pieces of e-coated coupons from the vehicle and shunt pliers. I cleaned two locations on the outside of both coupons—one for the shunt pliers to make contact and the other

Lastly, note the ½ inch overlap between the two coupons (Fig. 14-15). Let’s assume that these welds were performed on a car. The OEM states to leave the e-coat on the mating surfaces. A shunt plier will be used for the first resistance spot weld. Remove the shunt pliers and use two isolated clams for the second weld. The path of the current will flow from the electrode through the metal, until it reaches the first spot weld and an electrical circuit is made; thus, forming a spot weld at the second location. This process is followed until all of the welds are

Fig. 13

See Repair Headlines, Page 46

Fig. 14

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Jeff Peevy Addresses Paradigm Shifts in Industry, How They Will Affect Collision Repairers by Stacey Phillips

Jeff Peevy has observed many changes in the collision repair industry over the course of his nearly 40year career. As the current chairman of the Collision Industry Conference (CIC) and president of the Automotive Management Institute (AMi), Peevy regularly talks to body shop owners and managers about the current issues they face. During a recent webinar, Peevy shared several shifts he has observed as a result of these conversations and his involvement in the industry. Peevy then addressed how they are expected to affect future collision repairers. The free webinar was part of Dave Luehr’s Elite Body Shop Academy’s “Elite Webinar Series” and can be replayed by visiting www .elitebodyshopsolutions.com/academy. The shifts include a new focus on the customer experience, OEM certification expansion, the changing type of work in the industry and emerging liability issues.

realizing there is a customer experiNew Focus on the Customer ence that requires more than just Experience During a typical day in a body shop, technical skills.” Peevy stressed the importance of employees are hard at work ensuring vehicles are repaired properly, cus- utilizing soft skills, especially for staff tomers leave satisfied and great cycle members who regularly deal with customers. These include good time is maintained. listening skills, communicaWhen problems arise, tion, phone skills, negotiating Peevy said that by nature, and problem-solving. collision repairers typically Due to today’s widespread look for solutions from a use of social media, Peevy technical perspective and said that making a mistake mindset. This is partially bewith a customer can negacause technical training has Jeff Peevy, tively impact a business now become increasingly imporchairman of the more than any other time in tant to keep up with new Collision Industry Conference (CIC) history. technology. Technicians are and president of About six years ago, he spending much of their time the Automotive began noticing that the more learning about new equipManagement forward-thinking collision rement, repair procedures and Institute (AMi) pair facilities focused a porprocess improvements. As a result, he said, many times it can be tion of their training on teaching their easy to overlook a key element at their administrative and customer-facing staff soft skills. The results were very facilities—employing soft skills. “We all believe they are impor- positive. Not only was there better overtant, but traditionally as an industry we don’t use them,” said Peevy. “In- all communication in the business, stead, we try to solve everything but they also found that when techfrom a technical aspect. We’re now nicians and everyone else in the shop

OEM Certification Expansion Another paradigm shift Peevy has noticed is in regard to the expansion of OEM certification programs. About

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listened to one another and communicated better, employee retention improved. “If a technician is uncomfortable in an environment, the way it is typically handled is that person will leave,” said Peevy. “If technicians have better communication skills, they can sit down and communicate their feelings and often negotiate an environment they are happy with, and as a result they will stay.” Peevy said one of the main challenges has been the lack of training available. This is especially true of online training since many of the staff members in these types of roles aren’t in a position to travel to places offering opportunities to learn about soft skills. Since becoming president of AMi, Peevy said he has tried to build on that opportunity for shops to have access to training in this area.

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six years ago, he said, car manufacturers began establishing shop networks. “For many of them in the past, it was about selling parts,” said Peevy. “However, I’ve seen that changing as OEMs are trying to protect their brands.” Statistics have shown that when someone is in an accident and has a negative collision repair experience, he or she will usually trade in the car once it has been repaired and then change brands about 60 percent of the time. “OEMs are trying to keep brand loyalty and want to be part of the customer experience,” explained Peevy. OEM certification programs are evolving from primarily focusing on the tools, equipment and training requirements to now putting new emphasis on the customer experience. “I expect to see more non-technical staff training requirements in the very near future,” said Peevy. Peevy tells repairers who are part of a certified network and question the return on investment (ROI): “With the growing vehicle communication capabilities, collision repair marketing is difficult enough as it is without being on the wrong side of the certified OEM list generated by your customers’ cars.” He encourages shops to become certified and take the necessary steps to stay part of the OEM programs. Changing Type of Work in the Industry From what he has observed, especially at CIC, Peevy said there is a new type of role developing in the shops—an electronic diagnostic technician. “The consensus is this is the perfect role for the younger generation that naturally gravitates toward Continued from Page 44

Repair Headlines

completed. The same procedures would be used for weld bonding. The shunt pliers can be obtained from Dent Fix Equipment. The downloadable instruction sheet can be found at www.scrs.com. Go to technical resources, scroll down to technical information by topic— click on it, find destructive weld testing and open the PDF worksheet. I-CAR has two courses for those 46

computer software and the diagnostic process related to it,” said Peevy. According to the Equipment and Tool Institute (ETI), next year the value of software and electronic components will exceed the mechanical components on average. In 2000, electronics and software made up only 23 percent of the value of a vehicle; 77 percent was allocated to the mechanical aspect of the vehicle that includes everything shops have traditionally worked on in the past. A decade later, electronics and software consisted of 45 percent of the value, while the remainder was mechanical. Next year, electronics and software are expected to make up 60 percent. Peevy said there is a direct correlation between the value and the amount of work and time needed for the component repair. Although many industry veterans are concerned about the future industry because of the widespread changes happening and the direction it’s headed, Peevy said the younger generation’s skill set perfectly positions them to deal with it. Emerging Liability Issues Most in the industry are now familiar with the John Eagle Collision case, which has heightened awareness of the risk of being sued for an improper repair. Peevy said there is an additional liability that shops must take notice of and that he predicts will continue to grow at a blinding pace: who owns the data collected during a repair and what can be done with it. Some of the common types of data being collected include event data recorders, OBD diagnostic data, location data, sensors, microphones, looking for more training on topics mentioned above. Theory is studied in WCS 04. Class ST015L0 provides a hands-on skill test. Car-O-Liner, Chief Automotive and Pro Spot International have STRSW training that will give you credit on I-CAR’s alliance program. Following OEM procedures are essential in order to protect yourself, your business and your employees. Technicians should do destructive weld testing on MIG and STRSW welds. Email me with any questions at tcspeedster@gmail.com.

JUNE 2019 AUTOBODY NEWS / autobodynews.com

cameras, user recognition (fingerprints), mobile apps and telematics. Peevy found that more than half of the 308 shops he has spoken to since becoming CIC chairman are doing nothing to protect their businesses from the exposure of the data they are generating from the scanning process and then sharing it with third-parties without permission. “Over half didn’t even consider it might be a liability,” said Peevy. “It’s very real, and you need to protect your business.” The issue is currently being addressed by CIC’s newly formed Data Access, Privacy and Security Committee. Peevy recommends that shops learn more the potential liability and put a data privacy agreement in place after being reviewed by a lawyer (a sample of the ASA Pre and Post-Repair Diagnostic Scan Authorization Form can be found here: https://asashop.org/tools-resources /free-industry-tools/). A good starting point for shops, according to Peevy, is to ask the following: Do you share data and do you know who you are sharing your data with? Do you know how they are

using your data and if they are selling or distributing it to a third-party without your consent? Do you and all of your third-party partners have a data privacy agreement in place? Growing Benefit of Attending CIC In closing, Peevy said that with the shifts taking place in the industry and the speed they are occurring, it’s critical to increase a shop’s exposure and hear other perspectives. “CIC is a rare and unique forum to do that, and we don’t see enough collision repairers taking advantage of it,” he said. During the forum, he said all segments of the industry are working together to enable a complete, safe and quality repair. Everyone can come to the microphone, express an opinion, ask questions and make statements. “If you intend to stay in the collision repair business, you need to get involved,” said Peevy. “We need your voice. Stay in the know and don’t be a victim.” For more information about CIC and the active committees, visit https:// www.ciclink.com/.

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National Associations with Chasidy Rae Sisk

WIN Honors 2019 MIWs and Scholarship Recipients at Gala Awards Ceremony teros (Washburn Institute of Technology), Lilian Reed (College of Southern Idaho), and Jennifer Watson (TX State Technical College). Watson took on the role of a spokesperson and said to WIN attendees: “We are overwhelmed and inspired. One day, we would love to be up on this stage again, receiving the MIW award. Thank you for giving us this opportunity and believing in us.” Marie Peevy and Petra Schroeder, 2018 MIW honorees, then took the stage to introduce this year’s MIWs, who each received a standing ovation. Yen Hoang of UYL Color was “honored to be considered among these amazing women. What I envision for WIN honered the 2019 MIWs on May 7 during the group’s every woman in this room is annual educational conference. (l to r) Yen Hoang, Kathy that you’ll know your worth Mello, Erica Schaefer, Judy Folk and be able to articulate it.” After the group enjoyed a cockKathy Mello of TGIF Body tail reception before the ceremony, Shop in Fremont, CA would have Cheryl Boswell, incoming chair, wel- never chosen the collision repair incomed attendees. Boswell acknowl- dustry, but she feels fortunate to have edged the 20th anniversary of the MIW program and told attendees, “It’s about you too. This is a time to celebrate all of us. These are the changemakers who have paved the way for all of us.” Bev Rook-Twibell and Debbie Menz, co-Chairs of the Scholarship Committee, welcomed the 2019 scholarship winners to the stage. Together, they introduced WIN’s largest scholarship class to date: JenGerry Kottschade, one of WIN’s founders, nifer Evon (Tennessee College of Aptoasts to the 2019 MIWs plied Technology), Nicole Gutierrez (Washburn Tech), Heather Hawkins been involved with the birth of WIN, (Lake Technical College), Tamara she said. Recalling WIN’s first conMeyers (Lake Technical College), ference, she shared, “What you see Cheyenne Purchase (Metropolitan today is the result of showing up. I’m Community College), Hannah Quin- so grateful to have a front row seat The Women’s Industry Network (WIN) honored its 2019 Most Influential Women (MIW) and 2019 scholarship recipients on the evening of Tuesday, May 7. The annual MIW and Scholarship Awards Ceremony and Gala took place during WIN’s 2019 Educational Conference, held at the Westin Fort Lauderdale Beach Resort.

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to all of this.” After expressing her gratitude to her parents, husband and children, FCA’s Erica Schaefer’s witty speech concluded with a “challenge to all of us together—let’s change the world!” Judy Folk of Sherwin-Williams modestly thanked her family and the industry for supporting her career. As attendees raised their glasses, Gerry Kottschade, one of WIN’s founders, toasted to the 2019 MIWs. “This makes 20 years of celebrating the amazing women in this industry. Here’s to the class of 2019!” Attendees enjoyed a delicious dinner and an evening of networking as WIN members and guests honored and celebrated the 2019 MIWs and scholarship recipients. During the conference, the 2019 scholarship recipients thanked Rook-Twibell for everything she has done for them,

gifting her with a signed surfboard. WIN’s Annual Scholarship Walk took place on Tuesday, May 7 to raise funds for next year’s scholarships.

Bev Rook-Twibell (pictured) and Debbie Menz, co-Chairs of the Scholarship Committee, introduced the largest scholarship class WIN has had

On Wednesday, May 8, Michelle Sullivan, outgoing chair, honored the 2019 Cornerstone Award recipients: Schroeder and Boswell.

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Truck Topics with Gary Ledoux

Truck ADAS Systems – the Good, the Bad & the Ugly Advanced driver assistance systems (ADAS), a computer-aided means of keeping a vehicle in its lane and preventing or mitigating collisions, is a relatively new concept in the automotive world and even newer for the trucking world. On the truck side, they are also commonly referred to as CMS or Collision Mitigation Systems. No matter what you call it, truck fleet managers, fleet owners and fleet safety departments are already sold on the concept. In fact, according to Brian Daniels, manager of Power Train and Component Product Marketing for Daimler Trucks North America, makers of Freightliner and Western Star trucks, 75 percent of the new trucks coming off their lines now have integrated CMS systems. Unlike the auto side, collision mitigation systems can also be retrofitted to older trucks.

At its semi-annual meeting and exhibition, on March 19, the Technology and Maintenance Council (TMC) conducted a panel discussion titled “Justifying, Implementing and Maintaining Active Safety Systems.”

The room held perhaps 750 people and had standing room only. Featured speakers were: • Chris Reynolds – Southeastern Freightlines (large fleet operator) • Rick Reinoehl – Covenant Transportation (large fleet operator) • Brad Aller – Bendix Systems safety systems (producer of ADAS systems) • Doug Donaldson – WABCO Americas safety systems (producer of ADAS systems) • Brian Daniels – Daimler Trucks (makers of Freightliner and Western Star trucks and Detroit diesel engines)

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The Good Chris Reynolds, director of safety and security for Southeastern Freightlines noted that at first, he wasn’t entirely sold on the CMS concept. To test it, Southeastern retrofitted CMS systems in 10 over-the-road trucks and monitored them for six months. The result was a drastic reduction in accidents. Roll-over accidents were decreased by 40 percent, run-off-the-road accidents were decreased by 14 percent, and rear-end collisions were decreased by 22 percent. For 2018, one fleet manager noted 2.61 accidents occurred per million miles driven for those tractors without CMS technology. An average for all tractors was 2.03. But for those tractors with CMS technology, the accident rate went down to 1.05. Accident rates are sure to go down looking forward. In 2014, less

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than 30 percent of heavy trucks utilized a CMS system. In 2018, that’s up to almost 75 percent. Of course, there are still a lot of older trucks on the road that don’t have CMS and are probably too old to justify the expense, but the trend is definitely something to think about if you are a collision shop specializing in heavy trucks.

CMS systems for heavy trucks now feature most of what is available for their smaller auto cousins, including: • Active Brake Assist, including full braking on stationary objects • Adaptive Cruise Control down to 0 MPH for stop-and-go traffic • Lane Departure Protection, steering the truck back into its lane after an inadvertent lane drift • Lane Keep Assist helping the truck stay centered in its lane

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• Traffic Sign Display providing limited traffic speed sign display in the dashboard • Intelligent High Beams alternates the use of high beams as needed • Video Capture from a forwardfacing camera trained on the road ahead • Side Guard Assist detects objects in the driver’s blind spot • Steering Wheel Sensor warns the driver when their hands have been off the steering wheel for too long

The good news for fleet managers is that all the data generated by the above systems on any given trip can be downloaded and collated into an easy-to-understand spreadsheet to see if the driver was operating his/her truck in a safe manner—or not. The Bad Some fleet drivers, especially those who have been in the business for a long time, don’t like the CMS systems. They claim that the constant beeping or flashing lights of the various warning signals drives them crazy. (One must ask, if they weren’t tailgating, going over the lane lines

or waiting until the last minute to stop in traffic, would the warnings signals beep or flash?) Other drivers feel that the systems are too much like “big brother” looking over their shoulder. They like the freedom of the open road and feel that the systems are too intrusive on this freedom. Not to mention that all this data is recorded, can be easily accessed in a spreadsheet format and may come under the scrutiny of a company safety official. (It was suggested during the panel discussion that this information can be used to counsel an errant driver as well as reward a safe driver.) Seeing the advancement in CMS system technology and the proliferation across various truck lines, some drivers are afraid that these systems will put them out of a job. They have heard the beating of the autonomous vehicle drums and some fear that their days as drivers are numbered, making them fearful for their jobs and for the industry. However, fleet executives all agree that they are investing in the CMS systems to make driving safer for their own drivers, make the high-

ways safer for the general public, protect the investment they have in equipment, and mitigate potential lawsuits resulting from traffic accidents. Chris Reynolds of Southeastern Freightlines noted that the cost of litigation for one accident can go a long way in paying for a CMS system. When an accident involves a truck, especially one that is part of a fleet, people look to the trucking company, the guys with the “deep pockets” to pin the blame on … even though the car driver may have been at fault. A quick search on YouTube came up with a dozen lawyers that specialize in trucking accidents and suing the truck companies. The Ugly Some drivers have learned enough about the various CMS systems to know how they work and have tried to defeat them. Some have put tin foil over the radar sensors or the camera lenses to keep the system from beeping and flashing. In one case, a driver did not have enough room to put tin foil over a camera lens but instead placed a

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business card in front of the lens. Of course it was inevitable … that driver was involved in an accident for which he was blamed. When the fleet manager and safety manager reviewed the video footage, all they could see was … a 30-minute video of someone’s business card. Training Brad Aller, director of fleet sales and service implementation and maintenance for Bendix, makers of CMS system, noted that drivers need to first be trained on how the system in their truck works, what to look for and how to react. If a driver is in the same truck day after day, they get used to it and know the system. However, if a driver is in and out of several trucks over the course of days or weeks, they must learn the different systems and how each works. It was suggested during the presentation that there be some standardization of light and sound warnings across all systems to make them easier to understand. Repairing CMS Systems With so many systems and combina-

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tions of systems around, not to mention the fact that some systems come as standard equipment and some are retro-fitted, it is tough for a technician to know what system is in the truck they are trying to repair. It was suggested that a database be built by truck VIN number telling what CMS system was in that truck. Perhaps more basic than fixing a system that is down or malfunctioning is knowing when that system goes down or malfunctions. Some drivers may see that as a “win” when the system ceases to function. The answer seems to be a system monitor than provides the health of the system remotely to a fleet manager or fleet safety department. CMS Systems Outlook The panel noted four issues that mark the future of CMS systems for trucks: • Each iteration of CMS system is getting better and more intuitive • Engineering safety into each truck is becoming the norm • Drivers can now be coached using hard data from these systems. Errant drivers can be corrected, good drivers can be rewarded, but in either case, the coach and all involved must understand the technology • Video continues to have a real value in claims cost. A video leaves no question as to what happened in an accident Despite any issues or pitfalls, it looks like heavy trucks are on the same trajectory to the future as autos as far as CMS/ADAS systems are concerned. As long as humans are behind the wheel, there will still be accidents that need repair. Whether it is a semitruck or an auto that needs repair, it will require a better understanding of the technology and repair protocols to properly repair these systems.

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MIW Honorees

business decisions will only hurt the automotive industry in the long run. The face of the consumer population is changing dramatically. Everyone knows the narrative about change— we’re living in it. The collision repair industry is becoming less about physical strength and more about technology, communications and customer service, which offers a great career path for women. “In the automotive industry, I recommend that young women don’t let themselves be intimidated. Stay steady and focused on what you want to do, continue learning and keep that vision in front of you. In any career, I’d tell them to stop worrying and to embrace the changes life throws at you.” Regarding women’s roles in the industry, Mello stated, “Women tend to be collaborative and nurturing by nature. The human side of the business is sometimes challenging for business owners, but a lot of women bring solutions to that challenge to the

table. Women are also detail-oriented and passionate. Including women in this industry is imperative so there’s opportunity for longevity as a career. “Surround yourselves with knowledgeable people, and create a support system for some of the challenges, including gender challenges, you might face. Fortunately, it seems like that ideology is departing and women are being more welcomed; many of the barriers to women entering the automotive industry have been destroyed. Surround yourself with people who can help you with any hurdles that might come along. WIN certainly does that since it’s one of the organization’s tenets.” Hoang said, “Our industry affects everyone, not just individuals in this industry. As women, we bring a different perspective, idea, opinion, voice and lens, which are all critical to adding depth and knowledge to an industry that is still predominantly run by men. We are so instrumental to the subversive changes that have been made and are yet to come. The inclusion of women, especially in our industry, is therefore a necessity, not an option.

“The automotive industry is experiencing a renaissance with the emergence of advanced technology upending what we traditionally know about autonomous driving, vehicle repair, self-driving versus ride-sharing and more. We need the vibrant youth and diversified perspectives of young women to continue to drive the innovation critical to every facet of the automotive industry to keep us ahead of the curve and prepared for the fast-paced, ever-changing world we live in. “My advice would be to learn from the experienced, but keep your fresh perspectives intact and vocalize them, especially when it differs from the seasoned voice. It’s not an easy thing to do, but we all have to be constantly challenged to improve together. When you speak with confidence, curiosity, and genuine interest towards the common objective, you will be heard. And when you inevitably feel like you are not being heard, don’t despair; continue to persevere!” Congratulations to these four spectacular women for being named 2019 MIWs!

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Texas Audi Dallas Dallas 866.327.2318 214.438.0894 Fax M-F 7am-7pm Sat 9am-5pm larry.elliott@audidallas.com www.audidallas.com

Audi North Austin Austin 512.219.3172 512.219.6214 Fax M-F 7am-6pm Sat 9am-4pm mmitchell@audinorthaustin.com www.audinorthaustin.com

Audi Fort Worth Dallas/Fort Worth 817.632.6709 817.632.6747 Fax M-F 7:30am-6pm Sat 8am-3pm

Audi San Juan San Juan, TX 956.475.3801 956.475.3817 Fax M-F 8am-6pm Sat 8:30am-5pm davidh@audisanjuan.com www.audisanjuan.com

Audi South Austin Austin 888.703.4305 512.660.5388 Fax M-F 7am-6pm Sat 9am-5pm www.audisouthaustin.com

omarr@audifortworth.com jasons@audifortworth.com www.audifortworth.com autobodynews.com / JUNE 2019 AUTOBODY NEWS

First Responders Learn Rescue Skills at NABC

More than 100 first responders from across the Mid-Atlantic region gathered on April 26, 27 and 28 for information on accident scene first responder safety awareness. First responders saw demonstrations of the latest techniques in emergency vehicle extrication, preparing them to provide the best response for car accident victims in the region, all thanks to the National Auto Body Council F.R.E.E.™ program, Interstate Rescue, Forest Volunteer Fire Department and HURST Jaws of Life. In crashes where minutes can spell the difference between life and death, first responders to the accident scene need up-to-date information so they can act quickly and safely. Knowing specifically where and how to efficiently cut, pry and extricate can make the difference in saving precious minutes and lives as well as the safety of the first responders.

Continued from Page 39

Tech Shortage

with the industry and then showcase the different career paths available. Eckenrode advises shop owners and managers unsure about how to hire graduating students to find out about their local school programs if they haven’t already done so. For those in the industry who have hired technical students in the past and felt they weren’t prepared, he encourages potential employers to be persistent and work through the issues to help improve the programs. By putting in the time and showing their support, he said students will likely be more qualified when they graduate and better prepared for the future. “It’s a matter of getting these businesses in front of instructors and schools and involved in advisory boards as well as getting in front of the administrations,” he said. “What we’ve heard, time and time again, is that if the administration sees companies interested in hiring these students, there’s a better chance that they will want to keep these pro-

grams running.” In addition to attending a career fair, especially if one is not yet available in the area of the country where a body shop is located, Eckenrode said there are several ways to get involved and make a difference. For example, some collision repair facilities have sponsored new uniforms for students while many others have donated supplies, tools and equipment. “There are things [body shops] can do, working together with us, where they can help encourage students,” he said. “We’re all in this together, so having a collective force at the local level is where we think we are going to make the biggest impact.” The spring CREF career fairs have wrapped up; however, an initial list of markets where the events will be held this fall include (more expected to be added): St. Louis, MO (9/27) Gateway Motorsports Park - 700 Raceway Blvd - Madison, IL

Detroit, MI (week of 10/8) Oakland Community College -1200 Mead Rd - Rochester, MI

Dallas, TX (10/17) Mercedes-Benz Learning & Performance Center- Grapevine, TX Northern California (10/22) Contra Costa College - 2600 Mission Bell Dr. - San Pablo, CA

Southern California (10/24) Cerritos Community College - 11110 Alondra Blvd - Norwalk, CA Robbinsville, NJ (11/21) Mercedes-Benz Learning & Performance Center - Robbinsville, NJ Houston, TX (TBD) Chicago, IL (TBD)

Northern Virginia (TBD) Miami, FL (TBD)

To get involved with one of these events, help organize your own career fair locally, and/or be connected with your local collision school programs, you can reach Brandon Eckenrode at Brandon .Eckenrode@ed-foundation.org or 312-231-0258.

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