September 2025
• Ahpra has a new case management system
o New Ahpra portal
o New digital smart form
• Multifactor authentication to log in
• Emails as usernames (no more 10-digit)
Precampaign
• Account set up
• Renewals opens 30 November
• Renewal due date
• Remain on the register until renews, or renewal in assessment
1 – 31 December
• Late period
• Remain on the register until renews, or renewal in assessment
• Fast track period for rapid return to register
• Username is an email address unique to you
• Usernames will be shared in our emails
• Access Ahpra portal from home page
• Link a multifactor authenticator (MFA) app
• Use a password and MFA app to login
Authenticator apps protect your information
We recommend the Google Authenticator app as it works best with our system It is FREE Beware other apps that charge a fee Ahpra does not share personal information with MFA apps
First time logging in, you need to link the app to your portal
Two devices work best
You use the authenticator app to scan the QR code that appears on the Ahpra screen
Need to scan using the app, not your phone's camera
If you only have one device, copy and paste a code instead of scanning the QR code
Once connected, the app will generate a random 6-digit code It updates the code every 30 seconds
Don't delete the app – you need the 6-digit code every time you log in to your portal
Self-serve
• Guides and videos on website
• Troubleshooting tips
• 24/7 online chatbot with technical support escalation during business hours
Send us a message via our website
• Tell us the details in the request and we will call or email to resolve the issue
• We have more people to answer calls
• We are proactively asking practitioners via SMS if they would like a call to be talked through setting up the portal
Send us a message to request a callback
• Ahpra portal help centre: https://www.ahpra.gov.au/Support/Ahpraportal-help-centre.aspx
• Contact us (includes ‘send us a message’ option): https://www.ahpra.gov.au/AboutAhpra/Contact-Us.aspx
