Hotel Julien Dubuque, Dubuque IA - Guest Services Directory
Guest Services
CHECK-IN/CHECK-OUT: Check-in time is 3:00 p.m. Check-out time is Noon. Express check-out is available Touch 0
COPY SERVICES: Available at the Front Desk Touch 0
CREDIT CARDS: We accept American Express, MasterCard, Visa, and Discover.
“DO NOT DISTURB” POLICY:
Our Housekeeping staff is instructed not to enter a guest room with a “Please Leave Me Alone” sign on the door.
DUBUQUE AREA MAP: Please see Travel Dubuque visitors guide located in your room or stop by the Front Desk for directions.
EMERGENCIES:
Call Front Desk Touch 0 or call directly ...................................................... Touch 911
EXERCISE FACILITIES: Requires room key to enter. Children under 16 years of age are not allowed without adult supervision. Open 24 hours a day, seven days a week. Located next to the pool on the lower level ......................................................... Touch 0
FAX SERVICES: Available for a nominal charge at the Front Desk. You may have your faxes sent to the hotel at 563.582.5023. For information ............ Touch 0
FORGET SOMETHING?: We have an assortment of sundry items available at the Front Desk ............................................................... Touch 0
FRONT DESK: For information .................. Touch 0
HOSPITALS:
The Finley Hospital 350 N. Grandview Ave. Dubuque, IA 563.582.1881
Mercy Medical Center 250 Mercy Dr. Dubuque, IA 563.589.8000
HOUSEKEEPING: “To respect your space and privacy, daily housekeeping services will be provided upon request. Extended stay guests will receive full housekeeping services every week. Should you desire your room to be cleaned more often, please call the front desk and we will be happy to schedule housekeeping services.” ........................................ Touch 0
ICE MACHINES: Located on the levels 3, 5, and 8. Please use the ice bucket provided in your room.
INTERNET ACCESS: There is a dataport located on each guest phone. Wireless internet is available throughout the premises.
IRON AND IRONING BOARD: Stored for your convenience in your closet.
KEYCARD: Should you lose your keycard please notify the Front Desk immediately so that a new one may be issued. Identification will be required. Please be prepared to show I.D.
LOST AND FOUND: Please contact the Front Desk for any items that you have lost or found.
MAIL AND POSTAGE STAMPS:
U.S. Mail drop is at the Front Desk. Stamps are available for purchase.
Guest Services
MEETING ROOMS: Meeting rooms are available. To make arrangements, please contact the Front Desk ......................................................... Touch 5567
NEWSPAPERS: A complimentary newspaper is available Tuesday through Sunday in our Lobby.
PACK AND PLAY SETS: Available on a firstcome, first-served basis due to limited availability Pack and Play sets are complimentary .............. Touch 0
PARKING: Complimentary parking is available to hotel guests. Always lock your vehicle and do not leave valuables inside. This hotel cannot be held responsible for lost or damaged items left in vehicles.
PETS: Hotel Julien Dubuque does not allow pets. Service animals are welcome. Please notify the Front Desk.
PLACES OF WORSHIP: Denominations, service times, and directions to area churches are available from the Front Desk and in the yellow pages of the phone book in your room Touch 0
POOL/WHIRLPOOL: Hours for our guests are between 6:00 a.m. and 10:00 p.m., seven days a week. Please do not leave children under the age of 12 unattended. The pool area is located on the lower level.
ROLLAWAY BEDS: Available on a first-come, first-served basis due to limited availability. Rollaway beds are $15.00 per night of use ......................... Touch 0
ROOM SERVICE: Available during the open hours for Caroline’s ............................................ Touch 5595
SAFE DEPOSIT BOXES: Available for no charge at our Front Desk. We recommend that you take advantage of this service. A charge will be incurred if the key is not returned at check-out. The hotel is not responsible for valuables left in your room or vehicle.
TELEPHONE:
To access an outside line, please touch 9 + Number Room to Room ............................... 7 + Room Number Front Desk 0 Local Calls (free) 9 + Number Long Distance Calls (Billed to Room) ........... 9 + 1 + Area Code + Number Credit Card, Collect 9 + 0 + Area Code + Number Toll-Free .................................................. 9 + 1 + Number International .......................... 8 + 011 + Country Code + City Code + Number
Operator-assisted calls from this phone to locations outside the calling area are handled by AT&T. To reach your local exchange carrier operator at any time, reach an outside line, then touch 0. To obtain free AT&T rate information at any time, touch 9+1.800. CALL.ATT® (1.800.225.5288). For AT&T customer service, touch 9+1.800.CALL.ATT® (1.800.225.5288).
You have the right to reach other long distance carriers from this telephone. You can do so by entering the access code provided by the carrier of your choice.
VOICE MAIL : Your telephone is equipped with voice mail. Please contact the Front Desk if you need assistance accessing the voice mail system.
WAKE-UP SERVICE: Individual alarm clocks are located at your bedside. If you prefer a personal wake-up call, notify the Front Desk................... Touch 0
Fire Safety & Security
1. Upon your arrival at Hotel Julien Dubuque please take time to review the emergency exit plan located on the back of your guest room door. Look around and familiarize yourself with emergency escape exits, plans for evacuation, and shelter. Locate the nearest fire exits and fire alarm pull station, the number of doors between exits and your room, and the nearest stairwell so you can find them in the case of an emergency.
2. Always keep your key handy near your bed. Study your room for escape routes; always take your key if you leave in an emergency. Carry a small flashlight if possible.
3. Avoid panic. Panic and smoke are your worst enemies. Know how to react in case of an emergency situation.
4. If an alarm is activated, evacuate immediately. Do not assume a false alarm situation has occurred.
IN CASE OF FIRE, ACT FAST…
1. Report smoke or fire to the Hotel Operator immediately. Touch 0. State your name, room number, and give a brief description of the situation.
2. Feel the door. If the door or knob is hot, don’t open it. Place cool, damp towels around any opening where smoke may enter the room.
3. Remain calm and stay in contact with the Hotel Operator.
IF YOU STAY IN YOUR ROOM…
1. Stay low to the floor; tie a wet cloth over your nose and mouth for easier breathing.
2. Signal for help by using the telephone, waving a sheet, flashing lights, etc. Emergency number is 911.
3. If your room has a bathtub, fill the bathtub with water. If your room has a shower, stuff wet towels and sheets in cracks around doors and vents. Turn off air conditioners and fans.
4. Vent any smoke from the room using the bathroom vent (unless it draws in smoke). Open window if there’s no smoke outside. Don’t break glass unless absolutely necessary - you may need to close it later.
5. Throw water onto hot surfaces (walls, doors) using ice bucket or a wastebasket. Remove curtains and wet down window if fire is right outside.
6. Don’t jump from above the second floor - you could be seriously injured. Wait to be rescued.
IF YOU DECIDE TO LEAVE YOUR ROOM…
1. Take your key in case re-entry is necessary, keep a wet cloth over your nose and mouth, close the door behind you, knock on doors to warn others during your exit, and assist those in need. Stay low to the ground or floor; smoke will rise in the hallways.
2. If there’s no smoke, walk to the nearest smoke-free stairway. If there’s smoke and it’s dark, crawl to exit, counting doors.
3. Never Use an Elevator in a Fire - You Could Become Trapped Inside.
SECURITY
ADMITTANCE: Do not admit persons to your room without first making identification. A viewer is provided in your door for your convenience. If there is any doubt about the person’s identity, please contact the Front Desk.
GUEST ROOM LOCKS: For additional security while in your room, utilize the deadbolt lock provided on your door. This will prevent the door from being opened by a regular room key or master key.
KEYS: Guest room keys will be issued only to guests registered in the hotel room. Photo I.D. may be required for additional keys. Safeguard your key at all times. Be sure to leave it with the cashier upon departure. Do not give your keys to others, and protect the confidentiality of your room number.
PERSONAL PROPERTY: Whether using the restaurant, pool facility, or meeting room, never leave property unattended. Take your coat, computer, and other personal items with you at all times or check them with the hotel staff. Coat racks may be supplied in meeting rooms. Please note: these racks and the rooms they are in may not be secured at all times. The hotel is not responsible for lost or stolen items.
RULES & REGULATIONS: Please follow posted rules and regulations throughout the property. Compliance with posted rules is expected. Individuals who are not in compliance with regulations (written and/ or oral) may be asked to leave the property. Complaints may also be filed with local authorities if damage to property or personnel occurs.
VEHICLES: Parking is offered on and off hotel property. The hotel is not responsible for lost or stolen property left in your vehicle while visiting Hotel Julien Dubuque. We offer storage areas for large items, such as skis and bikes. Please take advantage of our services for your safety and security. Contact guest services for questions regarding storage or security. These recommendations are to be construed only as suggestions. Use your own best judgment. The safety and security of you as a guest and your personal property are of the utmost concern to us here at Hotel Julien Dubuque.
Guide
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