WARRANTY INFORMATION WARRANTY INFORMATION
CUSTOMER RESPONSIBILITIES AND LIMITATION OR RESPONSIBILITIES REMEDIES CUSTOMER AND LIMITATION OR REME PARTS AND LABOR WARRANTY PARTS AND LABOR WARRANTY • The Stens is responsible transportation associated The all Stens customer iscosts responsible for any and all transportat • Stens guarantees that any goods supplied• Stens by Stens will be defect-free (in terms guarantees that any goods supplied by Stens willcustomer be defect-free (in termsfor any• and the examination, inspection, replacement of defective goods repair or replacement of d the examination, inspection, of material and workmanship) under normal use and service for ONE YEAR. of material and workmanship) under normalwith use and service for ONE YEAR. repair orwith Stenscovered Expressby Limited Warranty,under Optional and the OEM StensWritten ExpressWarranty Limited Warranty, Optional OEM W Stens OEM Replacement Belts and True Blue Belts areReplacement now coveredBelts by a and True Blueunder Stens OEM Belts the are now a Express Limited Labor Warranty. Express Limited Labor Warranty. TWO-YEAR Warranty. TWO-YEAR Warranty. • Damages notDealer exceedtothe purchase price (not including for what was • Damages will nottax) exceed the purchase price (not including t • Wheel motors and hydro pumps must be• installed by a Stens Dealerpumps to qualify Wheel motors and hydro must be installed by awill Stens qualify paid for the goods. paid for the goods. for parts or labor warranty coverage. for parts or labor warranty coverage. • Most OEMs only offer a three-month warranty. times as warranty. Stens’ warranty is four times as • MostStens’ OEMswarranty only offerisafour three-month EXCLUSION long for normal parts and eight times longer forfor belts! long normal parts and eight times longer for belts! OF OTHER WARRANTIES EXCLUSION OF OTHER WARRANTIES Except as provided above, makes no• Except other express or implied as provided above,warranties Stens makes no other express or i • The warranty is applicable to and must be• The filedwarranty by Stensiscustomers Some applicableonly. to and must be fi•led by Stens customers only.Stens Some of any kind, including but not limited to merchantability or fitness fornot a limited to merchantability or fi of any kind, including but exceptions in whole good products apply. Warranty indicated in apply. Warranty exceptionsvariations in wholeare good products variations are indicated in particular purpose. particular purpose. the Stens catalog. the Stens catalog. • Verbalorstatements not by sales personnel/represen • Verbal statements aboutdo goods • Special ordered items are not eligible for warranty or returns. • Special ordered items are not eligible for warranty returns. about goods by sales personnel/representatives constitute warranties and are not part of Stens Warranties. constitute warranties and are not part of Stens Warranties. EXPRESS LIMITED WARRANTY EXPRESS LIMITED WARRANTY • Stens Specialty Brands, LLC warrants to Stens customers any good suppliedto Stens EXCLUSION INCIDENTAL AND CONSEQUENTIAL • Stens Specialtythat Brands, LLC warrants customersOF that any good supplied EXCLUSION DAMAGES OF INCIDENTAL AND CONSEQUENTIAL DAMA by Stens shall be free from defects in material or workmanship normal in material by Stens shall be freeunder from defects or workmanship underfor normal • Stens shall not be liable any incidental• or consequential the Stens shall not bedamages liable for that any incidental or consequential d use and service for one year from the dateuse of purchase by afor consumer, with the date ofconsumer and service one year from purchase by a consumer, with alleges their equipment may have sufferedalleges as a result the purchase consumer theirofequipment may have suffered as a re belts warranted for two years. belts warranted for two years. and/or use of Stens goods. and/or use of Stens goods. • Wheel motors and hydro pumps must be• installed by a Stens Dealerpumps to qualify Wheel motors and hydro must be installed by a Stens Dealer to • This exclusion of liability forqualify incidental and• This consequential includes, exclusion ofdamages liability for incidental and consequential da for parts or labor warranty coverage. for parts or labor warranty coverage. but is not limited to, claims for lost profi ts, any costs or expenses for labor, but is not limited to, claims for lost profits, any costs or expe • This express limited warranty does not apply when there has been a failure • This express limited warranty does not apply when there has been a failure transportation or other expenses incurred transportation by reason of theoruse or sale of anyincurred by reason of the u other expenses of goods due to alteration, repair, misuse, improper installation, neglect or misuse, improper of goods due to alteration, repair, installation, neglect or defective goods. defective goods. accident. accident. Warranties giveBrands, specificLLC legal rights may bycstate, someand other rights may va • Warranties give vary specifi legal as rights, • If any part or product sold or distributed by Specialty Brands, is • IfStens any part or product soldLLC or distributed by •Stens Specialty is rights, and other covered by any manufacturer’s warranty orcovered any other or independent states doseparate not alloworthe exclusion of warranties and or consequential by separate any manufacturer’s warranty or any other independent states doincidental not allow the exclusion of warranties and incidenta warranty supported by the part or productwarranty distributor or licensor/licensee, then supported by the part or product distributor then damages,or orlicensor/licensee, limitations of remedies. damages, or limitations of remedies. that warranty shall be the sole and exclusive warranty forshall the part or sole product that warranty be the and exclusive warranty for the part or product — neither Stens Express Limited Warranty — nor any other Stens Warranty shall neither Stens Express Limited Warranty nor any other Stens Warranty shall PRODUCT LIABILITY PRODUCT LIABILITY apply. apply. • All Stens products are automatically covered a comprehensive liability policycovered by a comprehe • All by Stens products are automatically • Warranty claims must be submitted by the Stens customer who purchased theby the Stens customer who purchased the • Warranty claims must be submitted for both bodily injury and property damage. for both bodily injury and property damage. part from Stens. part from Stens. • Stens will reimburse its direct customer for the reasonable charges incurred in • Stens will reimburse its direct customer for the reasonable charges incurred in CLAIM PROCESSfor either consumer CLAIM PROCESS replacing any goods sold by Stens and originally purchased for either replacing any goods sold byconsumer Stens and originally purchased (INCLUDING LABOR WARRANTY CLAIMS) or commercial use if the item is found to be ordefective. commercial use if the item is found to be(INCLUDING defective. LABOR WARRANTY CLAIMS) a Stens customer believes they have purchased defective goods fromthey Stens as purchased defective g • If a Stens customer believes have • Labor Warranty rates may be obtained from Stens Customer Service at the time from• IfStens • Labor Warranty rates may be obtained Customer Service at the time of a labor warranty claim submission. described, they should notify Stens via phone, email or fax,should fully informing Stens of a labor warranty claim submission. described, they notify Stens via phone, email or fax, f • Labor Warranty applies only to goods sold• Labor and installed byapplies a Stensonly dealer. Warranty to goods sold and by a Stens dealer. to be defective. of installed why the goods are believed of why the goods are believed to be defective. • Labor Warranty period is one year, beginning on Warranty the date of part installation • Labor period is one year,by beginning on online the date of part installation bybe completed • The warranty claim should and submitted. Customer • The online warranty claim should be completed and submit a Stens dealer. The Labor Warranty period ais Stens two years forThe beltLabor claims. dealer. Warranty period is two years forassist belt claims. Service can with form completion forService customers who do notform havecompletion internet for customers who d can assist with • Labor Warranty excludes special order items, replacement filters, spark plugs, or items, replacement filters, spark plugs, or • Labor Warranty excludes special order accessibility. accessibility. other routine maintenance products. other routine maintenance products. • Stens will either request a return of the defective goods to Stens forainspection • Stens will either request return of the defective goods to S or will rely on the information provided to determine if the are defective or will rely on thegoods information provided to determine if the g OPTIONAL OEM WARRANTY OPTIONAL OEM WARRANTY as described above. as described above. • If an original equipment manufacturer (OEM) honor the OEM’s • If anrefuses originaltoequipment manufacturer (OEM) refuses to honor the OEM’s • If any item is proven to be defective, Stens, its item option, will repair or defective, replace Stens, at its option, will • Ifatany is proven to be written warranty solely because a Stens replacement part was purchased written warranty solely becauseand a Stens replacement part was purchased and the defective product, refund the purchasethe price excluding sales tax, or issue a defective product, refund the purchase price excluding s used, Stens will allow substitution of the rights remedies provided underof the rights and remedies provided under used,and Stens will allow substitution customer account credit toward the purchase of future items.credit toward the purchase of future item customer account the OEM’s written warranty for the Stens Express Limited Warranty. the OEM’s written warranty for the Stens Express Limited Warranty. • Written confirmation from the OEM must• Written be provided Stens stating that confito rmation from the OEM must be provided to Stens stating that FORCE MAJEURE FORCE MAJEURE the OEM has refused to honor the OEM written warranty solely because the OEM has refused to honorStens the OEM written warranty solely because Stens • Stens shall be under no obligation to perform anyshall contract when • Stens be under noperformance obligation to perform any contract w replacement parts were purchased and used in the OEMparts product. replacement were purchased and used in the OEM product. is prevented by fire, strike, labor dispute, war, embargo,by transportation delay or is prevented fire, strike, labor dispute, war, embargo, tran failure, material shortages, supplier default,failure, government act of God materialintervention, shortages, supplier default, government inte or for any other cause beyond the control of orStens. for any other cause beyond the control of Stens.
RETURNS
RETURNS
Stens guarantees satisfaction with the quality of guarantees all parts! satisfaction with the •quality Stens of allitems parts!that have been unused and Returned are in the original, • Returned items that undamaged have been unused and are in the origina packaging will incur a 20% restocking/processing fee. will incur a 20% restocking/processing fee. packaging If you need to return an item, it’s as easy asIf1-2-3. you need to return an item, it’s as easy as 1-2-3. • All returned items should be mailed using• All a shipping or container theusing a shipping box or c returnedbox items should bewith mailed 1. Give the Stens Customer Service team a call at 800-457-7444 to receive a team shipping 1. Give the Stens Customer Service a call at 800-457-7444 to receive information attached toathe shipping package. No shipping labels shipping information attached to or the shipping package. No s return authorization number (RA#) for the return specifiauthorization c item(s) discussed. number (RA#) for the specifi c item(s) discussed. writing should be made directly on the original part packaging. writing should be made directly on the original part packagin
2. Package the items in a mailing box/container, including the RA# the box/container, 2. Package the items in aon mailing theorder RA# on thecannot be • Obsoleteincluding and special items returnedand at any time. No restocking • Obsolete special order items cannot be returned at any t outside of the package. Don’t write or markoutside on theof parts the box. package. Don’t write or mark the parts box. fee ison charged for warranty claims, defective or duefor towarranty Stens shipping feeitems, is charged claims,errors defective items, or due to (if reported within 30 days). (if reported within 30 days). 3. Send the item back! 3. Send the item back! • Damaged items should be immediately reported to Stens • Damaged itemsCustomer should beService immediately reported to Stens Cu • Return authorization numbers are valid for 30 daysauthorization for the specifi c items are validatfor • Return numbers 30 days for the specifi items 800-457-7444 and notedc as “Damaged” at when signing forand the noted delivery. It is 800-457-7444 as “Damaged” when signing for t reviewed with Stens Customer Service. Thereviewed return authorization number Service.recommended with Stens Customer The return authorization number that packages should be opened and contents inspectedshould prior tobe opened and content recommended that packages must be included with the returned part and noted on the return shipping must be included with the returned part and noted on the return shipping signing delivery acceptance with carriers, so carrierdelivery damage can be noted signing acceptance withwhen carriers, so carrier damage packaging. packaging. signing for accepted receipt. Keep the original signing for accepted receipt. Keep the original
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