DECISION SUPPORT TOOLKIT Children’s Hospital of the King’s Daughters
Children’s Pavilion
Stakeholder Engagement
Project Vision Top-Dot Voting Data-Driven Decisions
09 gathering parent & patient feedback
07 assure care providers are highquality
15 demonstrable outcomes
09 a place people want to work & keep working
16 destination of choice for mental healthcare
PROJECT PRIORITIES • TOP DOT VOTING BY CATEGORY
06 community outreach & BH education
15 pre-auth process with strong u/r
12 standardized policies & procedures
10 continuing staff education
09 Utilization of technology for enhanced safety
13 Indoor & outdoor recreation areas
PROJECT PRIORITIES • TOP DOT VOTING BY CATEGORY
10 employee schedules & staff respite
Patient & Family Advisors
Sensory Exploration Image + Word Sort
• • •
CHKD Care Team Patient Advisory Group Lead Interior Designer
• • •
Cross-Functional Workshops A3 CBA
Lead Project Architect Construction Project Manager MEP Design Lead
Defining the Care Model
• • •
CHKD Care Team Patient Advisory Group Lead Interior Designer
• • •
Lead Project Architect Construction Project Manager MEP Design Lead
Current State Map
Future
State Map Future State Map
Gemba Mapping
Current + Future State Process + Experience
Mapping Icons
Process Burst (problem)
Experience Burst (problem)
Transformation Burst (process)
Transformation Burst (experience)
Information
* • • •
* Early Bed Configuration Study
CHKD Care Team Patient Advisory Group Lead Interior Designer
• • •
Lead Project Architect Construction Project Manager MEP Design Lead
* • • •
* Early Bed Configuration Study
CHKD Care Team Patient Advisory Group Lead Interior Designer
• • •
Lead Project Architect Construction Project Manager MEP Design Lead
Choosing By Advantage
Option 1 Option 2
Persona Mapping Empathy Mapping
Mapping Results
hoping-seeing-hearing-saying-doing
FEEDBACK
Rapid Testing
•
family accommodation, sleep zone highly valued
•
maximize sightlines (no hiding zones)
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personal storage desirable (not climbable)
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positive distraction, tactile surfaces (self-soothing)
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personalized, color-changing light in sleep zone
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large windows, light, wide views, shading controls highly ranked
Levels of Risk Evaluation
Level 1: Patients are not allowed or constantly supervised Off-Unit Public Zones, Staff Support Spaces Level 2: Patients are mostly supervised and not alone for extended periods Secured Corridors
Level 3: Patients may have minimal supervision for shorter time Group Rooms, Consult Rooms, Quiet Rooms, Calming Rooms, Patient Corridors Level 4: Patients are often alone with minimal supervision for extended periods Quiet rooms, Seclusion Rooms, Patient Rooms, Toilet Rooms
TARGET VALUE DESIGN
• •
System Comparison Material Comparison Balancing Cost/Performance
Lead Interior Designer Lead Project Architect
• •
Construction Project Manager MEP Design Lead
A3 #:
PROJECT NAME:
TITLE:
BACKGROUND: Big Idea/Description/Baseline/Research Topic/Problem/Policy/Goal/Plan
PROPOSAL & ANALYSIS: Future State Goal, Options, Analysis of Options
CURRENT STATE: Baseline – Status of the day – Analysis of Need and Contributing Conditions
RECOMMENDATION: Why is your recommendation?
A3 REPORT
ROOT CAUSE ANALYSIS: Why is the Current Condition the Current Condition, Historical Information
PROJECT NUMBER:
CHAMPION:
STATUS / RESULT:
DATE:
COLLABORATORS:
DATE CLOSED:
PULL PLANNING EXAMPLES