Ilikai Hotel & Luxury Suites Vacation Rental Management services

W AN T T O MAXIMIZ E YOUR REVEN UE POT EN T IA L?

Are you considering renting out your vacation home to generate extra income? Operating a vacation rental property may sound easy but it comes with lots of responsibility. We offer full-service property management that can help generate revenue while also safeguarding the value of your property.

OU R TEA M HAS YOU COVERED in all aspects of the vacation rental management business, including professional services like sales, marketing, and dynamic revenue management, providing experienced associates and professional guest services support for a seamless owner and guest experience, and even disaster and recovery resources as needed Here is a glimpse of what you can expect:

Housekeeping and maintenance

Our long-tenured associates are knowledgeable about each residence and implement our robust standards to care for furniture, fixtures, and property.

Dedicated teams and timely service

We have dedicated security, housekeeping, and maintenance teams. That means, should any issues arise – from lighting to plumbing, air conditioning, and more – immediate assistance is readily available.

Customized, all-inclusive management services

From coordinating high-quality photos for your listing, marketing to our database of email subscribers, forecasting and managing revenue, procurement, and overseeing all parts of day-to-day operations.

Capital projects and asset protection

Our associates have experience facilitating property improvement projects and our long history of experience as a rental program operator means we have rigorous operating procedures designed to protect your investment.

Strategic finance and accounting

From analyzing financial data and conducting accounting audits to preparing budgets, reports, and tax filings, our finance and accounting teams play a key role in maximizing value for owners.

Security, safety, and loss prevention

We provide associates with rigorous training to ensure a safe working environment for all.

Robust distribution and maximized returns

We have established relationships with vacation rental distribution partners, and we offer a “book-byunit” marketing approach in addition to the traditional “room category” rental approach. Our ability to offer both room category-based reservations and book-by-unit reservations means we can achieve superior occupancy levels and maximized average daily rates, which can lead to higher Owner Returns –so you get the best of both worlds.

Dynamic yield management and key accounts

In addition to working with Online Travel Agencies, we have a comprehensive distribution program that includes dynamic yield management and an optimized host of lower-cost proprietary channels. These include:

→ Wholesale and Corporate accounts

→ Military and Government agreements

→ A robust online presence

Advertising through prime channels

We secure reservations for the vacation rentals we manage through thousands of distribution channels, extensive search engine marketing, cost-per-click advertising, seasonal campaigns, and promotions on travel websites like Google, Expedia, Booking. com, VRBO, Airbnb, and many more.

GUEST SE R VIC ES

OUR GOAL IS TO CRE ATE ENJ OYABL E VACATIO N E XP ERI EN CE S and lasting memories for your guests, and increase the likelihood that they will become loyal customers and book with us again in the future. Here’s how we ensure a smooth and easy process for each guest:

Pre-arrival

In addition to our ability to accept online reservations on thousands of websites, our global call-center reservations team is available 24/7 to help guests book their vacation over the phone, through online chat, or via Facebook Messenger, WhatsApp, Google Chat, or text message. Along with advertising, promotions, and other marketing initiatives, we also showcase the best features of each of our managed properties with authentic photos shot on site by our dedicated content production team.

Vacation In Progress

We stock necessary supplies for each guest to make their stay more comfortable. Our teams are available around-the-clock to assist with any needs and are always happy to provide guests with destination recommendations. We also know the important role that social media plays, and we have a robust team in place 24/7 to monitor, respond, or engage with guest posts about our managed properties. We also provide guests with contactless services using our proprietary mobile technology, including the ability to text for services, to ask questions, to request a copy of their folio, and to check-out on their phone at the end of their stay.

Departure

Following each guest’s departure, we send a post-stay email and we encourage them to leave a review on sites like TripAdvisor to raise your vacation rental home’s score. Hotel Management Services takes reviews seriously and we have a system in place to regularly review and respond to customer feedback. In case of a negative review, we have a turnkey process in place to ensure that our management is informed and that corrective measures can be taken to ensure guest satisfaction. Additionally, we encourage guests to sign up for our email database to keep us top-ofmind for their next vacation

Global reservations team available 24/7 in multiple languages

We are here for your guests’ needs.

We offer dedicated maintenance and housekeeping teams.

OWNER BENEF ITS

WE VALUE YOUR PARTN ERSHIP

To show our appreciation for selecting us to manage your vacation rental, we thank you with Owner Benefits.

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Vacation when you want

Unlike other management companies, our booking window for your vacation home is flexible with advanced notice.

Discover somewhere new

You can save up to 50% off when you book a stay at select Hawaii hotels and resorts, including access to complimentary resort amenities

Take the scenic route

Owners can also receive exclusive discounts on vacations booked through Leisure Time Passport. This means more money in your pocket to explore on your next sightseeing adventure.

from the team

at Ilikai Hotel & Luxury Suites

Comprehensive management since 2009

Unlock the maximum earning potential for your investment with our smart, turnkey, worry-free, full-service management program. Our depth of knowledge and market intelligence has positioned us as an industry leader. We pride ourselves on our performance and continue to provide owners with a well-managed property that maximizes returns, protects your asset, and builds value.

We started the resort rental program at the Ilikai in 2009 and we have been successfully operating it ever since.

We are passionate about providing a level of service that will make us your partner of choice for years to come.

In addition to the resort rental program, Hotel Management Services leases and operates key areas of the Ilikai property including the front desk, administration

management and guest services teams are available 24/7 to service owners and guests alike. Unlike other limited-service rental programs, our onsite teams can provide an immediate response to any situation whether it be a housekeeping or maintenance issue or just a question.

addition to maximizing owner returns. It’s no wonder we are the preferred operator for the highest proportion of units in the building available for short-term rental.

24/7 service to owners and guests alike.

Onsite housekeeping and maintenance programs.

Here are a few more reasons why we think you’ll love partnering with us:

→ Satisfied owners have partnered with us for decades

→ We proudly support sustainable business practices, cultural education, and community causes

→ We have a proven track record of strong Owner Returns

→ We have an engaged base of loyal, repeat guests who enjoy our robust services and amenities

→ We are a respected employer with many long-tenured associates

→ TripAdvisor reviews rank our guest experience with four stars

How do we compare to other vacation rental management companies in Hawaii?

Decades of expertise and well-established industry partnerships make us Hawaii’s premier destination experts

Onsite, professional asset protection services that safeguard the value of your asset

World-class sales, marketing, and revenue services, including dynamically managed rates

A 24/7, multilingual, global reservations team regularly updated by the onsite team

Onsite management, including an experienced, industry respected General Manager

Onsite, personal service from a dedicated owner relations team who can assist you with reservations, improvements, general questions, and more

Onsite housekeeping services that provide owners with routine and deep-clean services

A dedicated onsite maintenance team to ensure owner and guest satisfaction

Cost savings via bulk purchasing discounts on furniture, fixtures, and appliances

liability coverage, in case of guest injury

and

and mobile check-out

incentive program that pays owner commissions on reservation referrals

Flexible owner-use: if your specific unit is occupied or scheduled to be occupied by a guest, an alternative unit can be made available for you as an alternative (subject to availability).

local and toll-free calls, pool towels, and Blu-ray/DVD movie rentals

Convenient, online access to income statements, monthly owner newsletters, property contact information, meeting updates, and more

filing services by an experienced finance team who understand Hawaii’s evolving state and county tax laws

We take great pride in the satisfaction of our valued owners.

““In 2015, I purchased my unit at the Ilikai and joined the rental program. It is very convenient and helpful to have Hotel Management Services file GET/TAT taxes for me. Any deficiencies in my unit are found immediately and repaired, so even when we are far from Hawaii, we can leave it to the rental program team to handle. When we stay in our unit, it is convenient because there is a front desk team we can call anytime for prompt service, especially when my family or friends are staying at the hotel. The owner services manager helps us with various matters, such as reservations, maintenance, tax filing, and any questions we have about our statements. I have never thought of changing to another management company. Hotel Management Services maintains my unit very well.”

I am proud to own my unit at the Ilikai; it is exciting that the hotel appears in the opening of the TV drama “Hawaii Five-O” Management Services rental program is easy to understand. makes me comfortable every time I visit.”

“I have owned two units at the Ilikai since 2015. I fully delegate the management of my units to Hotel Management Services. They are a respected and reliable operator in Hawaii, and they provide appropriate guidance and suggestions for me as an owner. I value that they have Japanese-speaking Owner Relations associates, making it easy for me to communicate with the team. I recommend their services.

As your partner our goal is to ensure that your investment is a success that works for you while you are away and can be enjoyed when you are on Oahu.

Mark DeMello, Waikiki Area General Manager Team Member since 2003