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APTEAN RESPOND
What’s New in Aptean Respond 9.1 Helping complaints teams respond faster, more consistently, and with greater confidence
Complaints teams across the UK, from financial services and insurance to local government and councils, face increasing volumes, tighter response timelines, and heightened regulatory expectations. Respond 9.1 is our second release with built-in AI capability, and part of a growing range of in-product AI features on the way. It introduces AI Response Assist, which helps case handlers draft responses faster, and Custom Encryption, which gives organisations full ownership of how their data is protected.
The Challenge Facing Complaints Teams Rising Volumes
Complaint volumes continue to rise across regulated industries.
Timeconsuming drafting
Writing individual responses is repetitive and takes handlers away from investigation.
Consistency pressure
Manual drafting can lead to inconsistency in tone and regulatory language.
Data security expectations
Organisations need greater control over how sensitive complaint data is protected.
Complaints teams need tools that improve efficiency without removing control or oversight.
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