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Merlin Business Software from Aptean Case Study: IG Group UK

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IG Group UK

Delivering Excellence Through Smart Innovation

Industry

Hospitality, Catering, and Contract Cleaning Supplies

Challenges

» System knowledge siloed to IT » Technology options restricted by legacy systems

» Business growth limited by system scalability

Benefits

» 30% operational efficiency improvement » £8M+ growth in annual turnover » 98.4% order accuracy

IG Group is a company built on family values paired with a relentless focus on service. For over 40 years, this UK-based business has supplied essential non-food consumables to the hospitality, catering, and care home sectors. The company’s extensive product catalogue includes everything from napkins to janitorial supplies—40,000 SKUs actively stocked to meet diverse customer needs. Founded in the 1970s and headquartered in Peterlee, East Durham, in the North of England, IG Group proudly operates three warehouses and employs over 140 staff. With a turnover now exceeding £38 million, the company continues to thrive by providing exceptional value and unmatched service to its customers. Their client list ranges from small cafés to hospitality giants like Whitbread’s Premier Inn. Yet, their mission remains steadfast: deliver what customers need, precisely when they need it. The team’s family-oriented ethos and emphasis on service drive everything they do.


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Merlin Business Software from Aptean Case Study: IG Group UK by Aptean - Issuu