Simple Self-Serve for Aptean Respond
Channel Customer Feedback Directly into Respond Streamlined Online Complaint Capture Online contact forms can be a powerful tool for capturing customer feedback – but converting this feedback into cases in your complaint management system can be challenging. Completed forms often land in an inbox where they must be routed to various teams, and complaints data must be keyed into the system manually, an inefficient process that can cause sensitive cases to slip through the cracks. With Respond Simple Self-Serve, you can build online contact forms that channel customer feedback directly into your complaint management system. When a customer submits feedback through a Simple Self-Serve form, a case is automatically created in Respond for the appropriate team(s) to pick up and manage – so there’s no need to re-key information or determine who the case should get sent to.
› Capture More Cases – Simple Self-Serve provides your customers with an easy, convenient feedback channel on your website or client portal.
› Drive efficiency – When feedback is submitted through a Simple Self-Serve form, a Respond case is created automatically, so there’s no need to re-enter data.
› Ensure Deadlines are Met – Cases generated by Simple Self-Serve forms are automatically assigned timelines and alerts so they won’t be missed.
› Reduce Dependency on Your Technical Teams – Simple Self-Serve is hosted in the Aptean Cloud and designed for quick, easy set-up and management. And since forms are built and managed from inside Respond, you can easily make updates without technical assistance.
Datasheet | Simple Self-Serve for Aptean Respond
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