Aptean Respond
Fewer Complaints, Resolved Quicker
Aptean Respond is a combined complaints management, compliance and process improvement platform. Our software simplifies complaints handling, keeps detailed case records and captures valuable data insights—so you can resolve complaints quicker, reduce your risk of regulatory referral and deliver outstanding customer service.
Benefits
» Quicker complaints resolution: Aptean Respond users have shortened average case resolution time by up to 9 days. Our customers have also increased first point of contact resolutions by up to 35%.
» Lower complaints volumes: Aptean Respond’s user-friendly dashboards and reporting tools enable you to identify the root cause of complaints, lowering active cases by up to 75%.
» Less regulatory intervention: Aptean Respond embeds rules and requirements into your complaints workflow, reducing FOS referrals by up to 92%.
» Built-in compliance: Aptean Respond keeps detailed case records so you’re always audit-ready. » Better staff performance: Aptean Respond assesses individual complaint handler’s performances to pinpoint their training needs.
» Consistent case resolution: automated workflows and historic data capture make it easy for your business to handle complaints at scale, referring to past decisions for consistent outcomes.
Datasheet | Aptean Respond
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