Aptean Respond
St. James’s Place
St. James’s Place Gains Process and Workload Visibility with Aptean Respond Industry Financial Services
Challenges
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Financial crime cases spread across several spreadsheets A highly manual process of logging and tracking cases
Benefits
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One clear source of information relating to all financial crime cases Easy logging and tracking thanks to Respond’s highly configurable workflow and alerts All sensitive information is securely stored within Respond, not on a user’s hard drive or network drive
St James’s Place Wealth Management is a FTSE 100 company which provides wealth management and financial planning solutions to individuals, trustees and organisations. St James’s Place Wealth Management’s Financial Crime Prevention Team manage the corporate responsibilities for all aspects of financial crime prevention. Part of this involves the logging and maintenance of an effective record keeping system to help meet this requirement.
The Challenges
A Manual and Inconsistent Process Prior to choosing Respond, a case and feedback management solution from Aptean, the Financial Crime Prevention Team at St James’s Place were using a combination of Excel spreadsheets and email to manage their case workload. The case would initially arrive in the shared team mailbox. This would then be replied to and the exchange would be filed within Outlook. Since there was no clear audit trail on a case, the team struggled to see what had been actioned/was in progress, and data relating to the initial case handler was hard to find. The numerous spreadsheets containing different information proved an inefficient logging system as vast amounts of time was wasted when hunting through files to find a critical piece of information. Year on year, more spreadsheets would be created, and the team were forced to sift through several to extract the required information rather than spending that time on more critical tasks.