Welcome to Campus
Frances Keel
Director
We’re excited to have you at Appalachian State University this summer. Whether you’re here for a camp, conference, workshop, or special program, we hope you enjoy your time in Boone and on our campus.
Your residence hall room is prepared with the essentials for your stay, and wireless internet is available
throughout the building. Many halls also offer shared lounges, laundry facilities, and community spaces to relax or connect with others.
If you need assistance, Conference Service Desk staff are available daily, with after-hours support for urgent concerns. For program-specific questions, please contact your event organizer or CES Event Manager.
We also encourage you to explore the High Country during your visit. Enjoy scenic mountain views and cool summer weather, local shops, restaurants, and downtown Boone.
Thank you for being our guest this summer. We’re glad you’re here and hope you have a meaningful and memorable stay!
Accommodations & Amenities
Residence Hall Accommodations
Each residence hall room includes two sets of furnitur including:
XL Twin Bed
Desk and chair
Dresser
Closet or wardrobe
Residence halls are designed for long‑term occupancy. Please note that linens, toiletries, and personal bedding are not provided unless otherwise arranged by your camp director.
All residence halls are air‑conditioned. Additional shared amenities may include:
Group study rooms
Lounges or game rooms
Laundry facilities
Limited kitchen spaces
Each residence hall is unique and can be previewed through virtual tours on the University Housing website.
Packing List
To ensure you have the most comfortable experience in the High Country, we recommend including these items in your suitcase:
Bedroom Essentials: Twin XL bed linens, your favorite pillow, and cozy blankets.
Personal Care: A set of towels, washcloths, shower shoes, and your preferred personal care items.
Mountain Readiness: A reliable rain jacket for our refreshing mountain showers and a reusable water bottle to stay hydrated.
Tech & Quiet: Headphones for focused work and any personal computing devices.
Optional Items to make your stay more comfortable:
Small personal trash can (7-gallon)
Desk lamp
Fan
Laundry supplies
Every residence hall has a laundry room, equipped with washers and dryers for the residents of that building to use free of charge. We encourage residents to bring their own detergent, fabric softeners, dryer sheets, and any other items required to do laundry as needed.
Please do not bring prohibited items such as candles, space heaters, or cooking appliances. Please review the full list of of prohibited items.
Arrival & Check-In
Upon arrival, please photo ID ready if you adult, or ensure mino accompanied by a pa legal guardian. Our s walk you through you assignment and help digitally secure your room key. Parents and chaperones will be able to move their campers in once keys are secured. A limited number of moving carts may be available for move-in.
For a more "all-inclusive" feel, camp directors may prearrange for parking passes, conference cards, or linen bundles to be ready for collection the moment you arrive.
Check
‑
In Times
Standard check‑in times start at 2:00 p.m. and end at 9:30 p.m.
Check‑In Process
Guests will check-in at their assigned time at their assigned residence hall
Check-in times are set by Camp and Program Directors. Please refer to your specific camp or program schedule to determine your check-in time. If you are unsure, please contact your Camp or Program Director
Check‑In Process
Adult guests must present a valid photo ID
Youth guests must be accompanied by an adult Guests will receive room keys, welcome materials, a conference card for door access and meals (if applicable)
Guests may receive parking passes and linen bundles, if applicable
Late Arrivals
Guests arriving after check‑in hours must call the residence hall duty phone (posted on the door and at the lobby desk)
A staff member will assist within approximately 15 minutes
Early arrivals cannot be accommodated unless arra
Departure & Check-Out
Departure
As your stay at App S comes to a close, we to ensure your depar is as effortless as yo arrival. Whether you checking out in perso or utilizing one of our convenient Express Envelopes, please plan on providing your full name and room assignment to our front desk staff. To ensure a smooth transition for our next guests, we kindly ask that you be completely moved out of your room assignment prior to turning in your physical room key.
Our team remains available to assist you throughout your final morning. The Conference Service Desk in Laurel Creek Residence Hall is open from 8 a.m. to 5 p.m. to answer any questions or provide directions as you head out. If you are departing earlier, between 5 a.m. and 8 a.m., the Conference Assistant on duty remains available at your building’s dedicated "on-call" number to support you. For any final customer service questions or concerns regarding your stay, please do not hesitate to reach out to your CES event manager.
Safe travels, and we look forward to welcoming you back to the High Country soon!
Check‑Out Times
Standard check‑outs times start at 7:00 a.m. and end at 11:30 a.m.
Check‑Out Procedures
Guests check-out completely from their room at their assigned check-out time
Please remove all belongings from your room BEFORE returning your key. Guests will not be allowed to return to the room after the key has been returned to the front desk.
Guests must return all room keys to the front desk during check-out
Youth guests must be accompanied by an adult Express check out may be available for certain groups. Please ask your Camp or Program Director for guidance.
Keys not returned at check out will result in a replacement charge.
Our team is dedicated to making your check-in and check-out processes as smooth as possible.
Campus Staffing & Guest Support
Who is here to help?
Conference Assistants (CAs)
Undergraduate staff available for check‑in, check‑out, rounds, and assistance
Conference Directors (CDs)
Professional staff overseeing residence halls and handling higher‑level concerns
Conference Service Desk
Laurel Creek Hall, 212 Stadium Heights Dr. Open daily from 8:00 a.m. – 5:00 p.m.
Assists with lockouts, late arrivals, maintenance concerns, and general questions
After hours, on‑call staff are available, and can be reached by calling the duty phone number posted on the front door and at the front desk in each residence hall.
Round-the-Clock Support
Your comfort and safety are our highest priorities.
24/7 Assistance: A Conference Assistant is available at your building’s dedicated "on-call" number from 5 p.m. to 8 a.m. daily.
During business hours (8 a.m. - 5 p.m.), our central Conference Service Desk in Laurel Creek is ready to assist with any facility needs or campus directions.
For any customer service requests or eventspecific questions, your dedicated CES Event Manager is always just a call or email away to provide personalized care.
Residence Life Policies & Expectations
Keys & Lockouts
Always carry your room key - some doors automatically lock behind themselves. Lockouts are handled by on‑call staff. If you are locked out of your room and do not have your key, call the duty phone number of the residence hall, posted on the door and lobby desk, and a staff member will assist you within 15 minutes Lost keys must be reported immediately. The lock will be recombined and replacement keys will be issued as soon as possible.
Damages & Fees
Lost or unreturned keys: $75 per key Damaged beds: $300 per bed
Please report any concerns to staff promptly.
Quiet Hours
All persons who are present in the residence halls will observe quiet hours between the hours of 9 p.m. and 8 a.m., Sunday - Thursday, and midnight to noon, Friday and Saturday. At all times, residents need to be considerate of others' needs and respect the rights of others by being aware of the noise level on the hall.
Quiet Hours Continued
At no time should there be an excessive amount of noise that will disrupt others. As an informal rule, noise that can be heard beyond two doors down from your room is likely excessive and potentially bothering other residents in the building. Residence Halls and floors may expand these hours (i.e., longer quiet hour periods)
Please be respectful of other guests and programs sharing the residence halls.
Beds & Furniture
Beds may be lowered, but will not be raised. Beds should never be adjusted by guests.
Requests may be submitted during your check-in, or through a maintenance request Furniture must remain in assigned rooms
Air Conditioning
All halls are equipped with air conditioning
Please ensure the air conditioning remains on during the duration of your stay
Elevator Safety
Elevators are tools for the safe conveyance of guests
Security cameras are installed in all elevators. Elevators are commonly damaged by jumping or over-filling
Damaging an elevator puts guests and staff at risk and may result in significant repair charges.
Maintenance & Housekeeping
Maintenance
Our Facilities Teams work 7a.m. - 4p.m. MondayFriday, and are on call for emergencies. Thresholds for emergency maintenance and housekeeping are at the discretion of the Conference Director.
While we may not be able to repair facilities issues after hours and on weekends, we make our best efforts to accommodate your stay. If you encounter a facility issue, notify a staff member immediately so that we can assist you.
Common non-emergency issues: Toilet not flushing, dripping faucet, air conditioner will not go below 70 degrees
Common emergency issues: biohazards (vomit, urine, blood) in common spaces, significant water leakage, elevator entrapment
Safety & Emergency Preparedness
In any emergency, you should ALWAYS call or text 911.
Prepare Ahead
Learn campus emergency conditions and terminology. Unlike public K‑12 institutions, Appalachian State University does not typically lock down the entire campus during emergencies.
Understand the App State Siren Warning System. If you are near campus, you may hear sirens tested once a month. The tones used for testing differ from those used during actual emergencies. Learn more about the siren system.
Plan your response in advance. Think ahead about how you would react if an emergency occurs while you are on campus.
Know your surroundings. Take note of:
Building exits
Fire extinguishers
Emergency equipment
Areas that may provide shelter or protection
Staying Informed
Monitor official university communications.
University Communications will distribute emergency information as soon as possible and provide regular updates.
Visit App State Alert. This is the University’s official emergency messaging website, updated through the Office of Public Affairs and the Emergency Operations Center.
Rave Guardian App: This app is available for the Boone and Hickory campuses and includes features such a two-way texting service to report suspicious activity and a safety timer, which will notify people you trust to check in on you.
Reporting Suspicious Behavior
Report any suspicious behavior immediately.
Notifying Appalachian Police about suspicious behavior or possible criminal activity can prevent incidents from escalating.
Emergency situations: Call 911 or Appalachian Police at 828‑262‑8000
Non‑emergency concerns may also be reported to: Camp/Program Director and/or camp staff
University Housing Team Conference and Event Services
Appalachian Police Department 14
During an Emergency
If it is safe to do so, evacuate campus. Emergency responders may restrict access to stabilize the situation, so leaving the area when safe is encouraged.
If evacuation is not possible:
Seek safe shelter
Stand by for specific instructions from the University
Follow official directions.
The University may establish media centers or volunteer reception areas during major events.
Appalachian Safety App
In any emergency, always call 911 first. However, the Appalachian Safety App provides an additional layer of personal safety and connection.
The app allows users to:
Contact Appalachian Police and local emergency services
Check in with family and friends
Access campus safety and wellness resources quickly
Download the FREE Appalachian Safety App for Apple or Android devices.
Tips for Using the Appalachian Safety App
Guardian Feature:
Appalachian Police should only be selected as a Guardian when the user is physically on campus.
APD cannot respond to off‑campus situations.
Privacy Protection:
APD can only view a user’s profile when the safety timer alerts them or when the user requests emergency assistance.
Enable push notifications to receive important campus safety alerts directly through the app.
Thank you for taking an active interest in campus safety and preparedness. We encourage you to explore campus emergency resources further and reach out with any questions, comments, or ideas at any time. Your awareness and preparation help keep our community safe.
Dining & Campus Resources
Campus Dining
a variety of din and locations.
Central Dining common space by various grou often results in space during m
All youth camp be accompanied by the program staff at all times. No counselor, no entry. Guests will swipe conference cards upon entrance to pay for meals. The dining hall does accept debit/credit cards, but does not accept cash.
All Access Dining:
Serving breakfast, lunch, dinner, desert and snacks. All access features a rotating menu cycle that allows you to repeat meal times without repeating meals.
Rivers Street Café (Central Dining Hall)
Mon – Sun: 8 a.m. to 8 p.m.
Closed daily 2:30 to 4 p.m.
Breakfast 7:30 a.m. – 9:00 a.m.
Lunch 11:00 a.m. – 1:30 p.m.
Dinner 4:30 p.m. – 8:00 p.m.
Retail Dining:
From Chick-fil-A to fresh salads, sandwiches, bowls, and burritos, Retail Dining has something for everyone. Explore locations and summer hours before you visit.
Coffee Shops:
Specialty drinks, snacks, and grab-and-go options.
Crossroads: Mon – Fri 8 a.m. to 5 p.m.
Hatchet Coffee: Mon – Fri 7:30 a.m. to 3 p.m.
Convenience Markets: Snacks, groceries, and essentials.
Trivette Market: Mon – Thu 10 a.m. to 7 p.m.; Fri 9 a.m. to 6 p.m.
Campus Store Market: Mon – Fri 8 a.m. to 5 p.m.
Vending Machines:
Specialty drinks, snacks, and grab-and-go options Located in buildings throughout the campus. Accepts cash, credit/debit cards and Apple Pay
Access daily menus and nutritional information online. Menus can be sorted for any of the top allergens and special diets or lifestyle preferences.
Food Allergies & Intolerances
Campus visitors with food allergies should follow these steps to ensure a safe dining experience:
Inform your server of any allergies
Inquire about recipes and ingredients
Read all food labels carefully When in doubt, avoid the food
Students with concerns can also consult a staff member wearing a purple allergen resource badge, which means they are knowledgeable about potential allergens being served that day.
Campus Map
Take just a few minutes to learn the campus area and where buildings are located on campus.
During an emergency or disaster, safety officials may ask you to stay away from a certain building or area. Also make sure to read local area travel advisories before you visit campus or plan your return trip home.
Visit maps.appstate.edu for campus maps and the North Carolina Department of Transportation for statewide travel advisories.
Accessibility
App State is committed to providing an inclusive experience for individuals with disabilities. If accommodations are needed in order to fully participate on the basis of a disability contact the Office of Disability Resources (ODR) at 828-262-3056. You may also contact your CES Event Manager to connect you with the ODR. It is recommended that accommodation requests be made two weeks prior to the event.
