Test Bank for Organizational Behavior 18th Edition by Robbins VOHRA,Timothy

Test Bank For Organizational Behavior 18th Edition by Robbins VOHRA,Timothy Chapter 1-18 Organizational Behavior, 18e (Robbins) Chapter 1 What Is Organizational Behavior? 1) A survey of over 2,100 CFOs across 20 industries indicated that a lack of interpersonal skills is the top reason why some employees fail to advance. Answer: TRUE Explanation: Business schools have realized the significant role interpersonal skills play in determining a manager's effectiveness. A survey of over 2,100 CFOs across 20 industries indicated that a lack of interpersonal skills is the top reason why some employees fail to advance. LO: 1.1: Demonstrate the importance of interpersonal skills in the workplace. AACSB: Diverse and multicultural work environments Difficulty: Easy Quest. Category: Concept 2) Discuss the growing importance of interpersonal skills in the workplace. Answer: Until the late 1980s, business school curricula emphasized the technical aspects of management, focusing on economics, accounting, finance, and quantitative techniques. Course work in human behavior and people skills received relatively less attention. Over the past three decades, however, business faculty have come to realize the role that understanding human behavior plays in determining a manager's effectiveness and required courses on people skills have been added to many curricula. Developing managers' interpersonal skills also helps organizations attract and keep high-performing employees. Regardless of labor market conditions, outstanding employees are always in short supply. Having managers with good interpersonal skills is likely to make the workplace more pleasant, which in turn makes it easier to hire and keep qualified people. Creating a pleasant workplace also appears to make good economic sense. LO: 1.1: Demonstrate the importance of interpersonal skills in the workplace. Difficulty: Moderate Quest. Category: Concept 3) ________ get things done through other people. They make decisions, allocate resources, and direct the activities of others to attain goals. A) Assistants B) Managers C) Secretaries D) Interns E) Apprentices Answer: B Explanation: The defining characteristic of managers is that they get things done through other people. They make decisions, allocate resources, and direct the activities of others to attain goals. LO: 1.2: Define organizational behavior (OB). Difficulty: Easy 1 Copyright © 2019 Pearson Education, Inc.