Test Bank For Excellence in Business Communication, 14th edition Courtland L. Bovee, John V. Thill Chapter 1-17 With Appendix [A B] Chapter 1 Professional Communication in a Digital, Social, Mobile World 1) Which of the following best describes the communication process? A) Transferring information and meaning B) Listening actively C) Writing messages D) Speaking to others E) Providing data that benefits the speaker Answer: A Explanation: Communication is the process of transferring information and meaning between senders and receivers, using one or more written, oral, visual, or electronic media. The other answers are only part of the communication process. LO: 1.1: Explain the importance of effective communication to your career and to the companies where you will work. AACSB: Written and oral communication Difficulty: Easy Classification: Concept Learning Outcome: Discuss the challenges and importance of business communications 2) Strong communication skills are important in today's "gig economy" because you will need to A) commit to one employer. B) manage interpersonal conflict. C) climb the management ladder. D) sell yourself into new contracts. E) build international connections. Answer: D Explanation: The changing nature of employment is putting new pressure on communication skills. In this new "gig economy," many companies now supplement their permanent workforces with independent contractors who are brought on for a short period or even just a single project. In these situations, you will need to "sell yourself" into each new contract, communicate successfully in a wide range of work situations, and take full responsibility for your career growth and success. LO: 1.1: Explain the importance of effective communication to your career and to the companies where you will work. AACSB: Written and oral communication Difficulty: Easy Classification: Concept Learning Outcome: Discuss the challenges and importance of business communications
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