Chapter 1—Facing Today's Communication Challenges MULTIPLE CHOICE 1. Employers who are hiring new employees often rank communication skills a. among the least-requested competencies. b. among the most-requested competencies. c. in the middle of a long list of competencies. d. below technical skills in terms of competencies needed for success. ANS: B Feedback A B C D
Employers often rank communication skills among the most-requested competencies when they are interviewing prospective employees. Employers often rank communication skills among the most-requested competencies when they are interviewing prospective employees. Employers often rank communication skills among the most-requested competencies when they are interviewing prospective employees. Employers often rank communication skills among the most-requested competencies when they are interviewing prospective employees.
PTS: 1 DIF: 3 OBJ: TYPE: Con TOP: The Importance of Communication Skills to You 2. Nearly anyone can learn to write a good business document or make an effective presentation with the help of a. effective instructional materials. b. good model documents. c. a coach who explains how to improve. d. all of the above. ANS: D Feedback A
B
C
D
Nearly anyone can become an effective business communicator with the help of effective instructional materials, good model documents, and a coach who explains how to improve. Nearly anyone can become an effective business communicator with the help of effective instructional materials, good model documents, and a coach who explains how to improve. Nearly anyone can become an effective business communicator with the help of effective instructional materials, good model documents, and a coach who explains how to improve. Nearly anyone can become an effective business communicator with the help of effective instructional materials, good model documents, and a coach who explains how to improve.
PTS: 1 DIF: 3 OBJ: TYPE: Con TOP: The Importance of Communication Skills to You