Chapter 2—Improving Personal and Organizational Communications MULTIPLE CHOICE 1. Effective communication involves the sender, receiver, message, and a. feedback. b. filter. c. semantics. d. interpersonal communications. ANS: A PTS: 1 REF: p. 25 OBJ: LO: 2-1 STA: DISC: Group Dynamics
DIF: Difficulty: Easy NAT: BUSPROG: Communication KEY: Bloom's: Knowledge
2. Melinda, human resources director at Exceed, has noticed lately that several employees have been dressing inappropriately on Fridays. Melinda decides to revise the company's casual Friday policy and communicate it to employees by posting it on the company's e-bulletin board. This is an example of a. horizontal communication b. grapevine communication c. interpersonal communication d. impersonal communication ANS: D PTS: 1 REF: p. 25 OBJ: LO: 2-1 STA: DISC: Leadership Principles
DIF: Difficulty: Moderate NAT: BUSPROG: Communication KEY: Bloom's: Application
3. William, VP of Operations, is talking via telephone with Javier, GM of the Mexico City plant, about an agreement William thought had been made several weeks ago. English is Javier's second language. What does the language difference represent that can make communication more complex? a. Feedback b. Filter c. Message d. Channel ANS: B PTS: 1 REF: p. 27 OBJ: LO: 2-2 STA: DISC: Group Dynamics
DIF: Difficulty: Moderate NAT: BUSPROG: Communication KEY: Bloom's: Application
4. Rosa and Andrew are discussing a project over the phone. Rosa, as Andrew's boss, tells him she wants to "hit a home run" with it. Rosa means she wants a winner; Andrew thinks she means that she wants to drop the project and get as far away from it as possible. This misunderstanding is an example of the communication filter of a. emotions. b. role expectations. c. semantics. d. attitudes.