Test Bank For Communication in a Civil Society, 2E By Shelley D. Lane, Ruth Anna Abigail, John Casey Gooch Chapter 1-15 TEST BANK—CHAPTER 1: A FIRST LOOK AT CIVIL COMMUNICATION Created by Ruth Anna Abigail, Ph.D. LEARNING OBJECTIVE 1.1 Know about the benefits that result from skillful communication, the harms that result from poor communication, and the cost of social isolation that resulted from the COVID-19 virus. Multiple Choice The benefits of communicating skillfully do not include a. better physical health b. a potentially more successful and satisfying career c. getting your way when you need to d. being more happy ANS: C The effects of poor communication do not include a. negative health effects b. relational stress c. lowered workplace productivity d. poor communication may result in all of the above ANS: D The effects of no communication include a. better mental health b. decreased levels of communication skill c. more effective online collaboration d. less concern for others ANS: B True-False One effect of COVID 19 was decreased communication. ANS: True A skilled communicator is guaranteed success in life. ANS: False Communicating in a skillful manner affects your physical health. ANS: True Happy people are skilled communicators. ANS: F Skillful communication increases the effectiveness of online collaboration. ANS: T Short Answer CIACS 2nd Edition Chapter 1 Test Bank
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