Test Bank For Business Communication Polishing Your Professional Presence, Canadian Edition, 2nd edition Barbara G. Shwom, Lisa Gueldenzoph Snyder, Liz Clarke Chapter 1-12
Chapter 1
Becoming a Successful Business Communicator
1) All of the following are examples of communicating EXCEPT A) posting updates on Facebook to keep in touch with geographically distant friends and family. B) emailing your employer to confirm scheduling issues. C) speaking to your mother on the phone. D) gesturing across the table to a friend to get them to stop telling the story they have begun. E) reciting a list of dates to memorize them for an upcoming exam. Answer: E Explanation: All of the other choices are examples of the complex process of communication: planning, creating, delivering, and interpreting messages. This choice is simply a means to learn and retain information. Diff: 1 Type: MC Objective: LO 1.1 2) The communication skills you already possess ________ in the workplace. A) will likely hamper your attempts to communicate B) are inapplicable to communication C) are most likely sufficient to meet the challenges of communication D) will be valuable to you for communicating E) must all be unlearned if you want to successfully communicate Answer: D Explanation: The communication skills you have already developed will be valuable to you in the workplace, where communication is considered to be the most important of all abilities you can possess. However, your current skills may not be sufficient to meet many challenges of communicating in the workplace. Diff: 1 Type: MC Objective: LO 1.1 3) Which of the following is NOT an example of communication? A) texting a colleague that you will be a few minutes late for your meeting B) tweeting that you are headed to a concert in the park C) updating your page on a social networking site D) listening to classic music on iTunes E) whispering to a friend during a meeting Answer: D Explanation: All of the other choices are examples of the complex process of communication: planning, creating, delivering, and interpreting messages. In this choice you are using an electronic device to listen to music, but are not seeking to share information with others. Diff: 1 Type: MC Objective: LO 1.1 1 Copyright © 2022 Pearson Canada Inc.