Chapter 1—Establishing a Framework for Business Communication TRUE/FALSE 1. People communicate to satisfy needs in both their work lives and private lives. ANS: T PTS: 1 REF: p. 3 OBJ: LO: 1-1 STA: DISC: Purpose
DIF: Difficulty: Easy NAT: BUSPROG: Communication KEY: Bloom's: Comprehension
2. A major purpose in communication is to help people feel good about themselves and their friends, groups, and organizations. ANS: T PTS: 1 REF: p. 3 OBJ: LO: 1-1 STA: DISC: Purpose
DIF: Difficulty: Easy NAT: BUSPROG: Communication KEY: Bloom's: Comprehension
3. Three basic purpose of communication are to feel, sense, and influence. ANS: F PTS: 1 REF: p. 3 OBJ: LO: 1-1 STA: DISC: Purpose
DIF: Difficulty: Easy NAT: BUSPROG: Communication KEY: Bloom's: Comprehension
4. If the sender uses words the receiver does not understand, the receiver will have difficulty encoding the message. ANS: F PTS: 1 REF: p. 4 OBJ: LO: 1-2 STA: DISC: Audience
DIF: Difficulty: Easy NAT: BUSPROG: Communication KEY: Bloom's: Comprehension
5. The sender’s primary objective is to decode the message so that the message received is as close as possible to the message that is sent. ANS: F PTS: 1 REF: p. 4 OBJ: LO: 1-2 STA: DISC: Audience
DIF: Difficulty: Easy NAT: BUSPROG: Communication KEY: Bloom's: Comprehension
6. While the sender of a message is responsible for effective encoding and the receiver for effective decoding, both have responsibility for addressing interferences. ANS: T PTS: 1 REF: p. 4 OBJ: LO: 1-2 STA: DISC: Audience
DIF: Difficulty: Moderate NAT: BUSPROG: Communication KEY: Bloom's: Comprehension
7. Barriers, or interferences, to communication can be completely overcome by skilled communicators. ANS: F PTS: 1 REF: p. 4 OBJ: LO: 1-2 STA: DISC: Analysis
DIF: Difficulty: Moderate NAT: BUSPROG: Reflective Thinking KEY: Bloom's: Comprehension
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