Chapter 1: Introduction to Computer User Support TRUE/FALSE 1. End-user computing refers to the use of computers for both business and personal use. ANS: T
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2. The first computers used widely in businesses were available during the 1940s. ANS: F
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3. The goal of transaction processing on early computers was to replace as much manual processing of business information as possible with automated processing. ANS: T
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4. Among the reasons for the growth in decentralized computing was the availability of inexpensive personal computer hardware and productivity software. ANS: T
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5. The applications development backlog was due to the inability of computer professionals to design and write programs fast enough to keep up with the demand for new applications. ANS: T
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6. All knowledge workers are computer professionals. ANS: F
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7. A knowledge worker is another name for a computer user. ANS: F
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8. Use of a computer’s graphical user interface means that users no longer have to remember which command to enter to perform a task. ANS: T
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9. To operate a graphical user interface, a user types keyboard commands to tell a computer which tasks to perform. ANS: F
PTS: 1
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10. The Information Technology department is a modern name for the Data Processing department.