Solution Manual for Supervision Concepts and Skill-Building, 11th Edition, Samuel Certo Chapter 1-17
Chapter 01 Supervision: Tradition and Contemporary Trends I. Chapter Overview Learning Objectives LO 01-01: Define what a supervisor is. LO 01-02: Summarize research findings that have led to basic ideas of what managers should do. LO 01-03: Describe the basic types of supervisory skills. LO 01-04: Describe how the growing diversity of the workforce affects the supervisor‘s role. LO 01-05: Identify the general functions of a supervisor. LO 01-06: Explain how supervisors are responsible to higher management, employees, and coworkers. LO 01-07: Describe the typical background of someone who is promoted to supervisor. LO 01-08: Identify characteristics of a successful supervisor. This chapter provides an introduction to the supervisor. The supervisor is the first-level manager responsible for coordinating the work of nonmanagement employees, or employees who provide the products and services for the customers of the organization. A historical perspective of the supervisor‘s role looks into the theories and principles that have led to the development of current views on supervision. Frederick Taylor‘s scientific management principles (focus on efficiency), Henri Fayol‘s administrative principles (focus on functions), and Maslow‘s hierarchy of needs (focus on people) are discussed in relation to the supervisory role in an organization. The skills required of the supervisor are similar to the skills required of both employees and managers. Supervisors need technical skills common to their employees, but they also need human relations skills, conceptual skills, and decision-making skills. Human relations skills enable the supervisor to work effectively with other people. Conceptual skills enable the supervisor to see the relation of the parts to the whole and to one another. Decision-making skills enable the supervisor to analyze information and reach good decisions. Supervisors usually have ample technical skills, which may have to be held in check. On the other hand, they may have to develop better human relations, conceptual, and decision-making skills. Growing diversity in the workforce resulting from increasing proportions of women and ethnic and racial minorities is challenging the supervisor‘s role. Differing perspectives on situations faced by the 1-1 Copyright 2022 © McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw-Hill Education.