Solution Manual For Managerial Communication Strategies and Applications 8e Jennifer R. Veltsos, Geraldine E. Hynes Chapter 1-15
Chapter 1: Communicating in Contemporary Organizations Teaching Notes Chapter 1 reviews the evolution of managerial communication from recordkeeping to participatory employee engagement. There are two major ideas in this chapter that should be emphasized in class lectures: 1. Over the past 120 years, the importance of managerial communication has increased as the role of the manager has evolved. Contemporary managers are much more likely to be successful if they have strong communication competencies. This concept can be explained by reviewing the history of the managerial role in the 20th century and early 21st century and by identifying the communication behaviors that managers used in each era. Ask students to describe the communication patterns they have observed among their current managers and supervisors. Compare and contrast these with earlier patterns. 2. The contingency model of communication means that managers adapt to the conditions in front of them rather than try to use a “one size fits all” approach. Chapter 1 describes some of the external factors that affect their decisions: diversity, the drive for improved product and service quality, and ethics. Trends imply that communication will become more frequent, intense, and intercultural as it grows in importance. The strategic model will be introduced in Chapter 2 to guide students as they respond to situations.
Learning Objectives
Describe the evolution of managerial communication from ancient times to today.
Define the contingency approach to managerial communication.
Explain how diversity affects approaches to communication within organizations.
Discuss the role of effective communication in developing a culture of quality and ethics in the workplace.