Solution Manual For Management Fundamentals Concepts, Applications, and Skill Development 10th Edition Chapter 1-15
Chapter 1: Management and Its History Work Application Sample Answers Most of the answers are actual student answers or based on student answers. You may give these answers as part of your lecture before, after, or in place of getting student answers. 1-1. What are your expectations and goals for this course? (LC: 1-1) I never had a management course, so I expect to learn about management. I would like to improve my happiness and relationships as goals. 1-2. Describe specific examples of the resources used by a present or past boss. Give the manager’s job title and department. (LC: 1-2) My boss was the branch manager at Merchants Bank. The primary resource she used was the tellers (human resources) to get the job done. When the manager was filling in for tellers at lunch or on break, she and the other tellers conducted banking transactions for savings and checking accounts on the computer terminal (physical resources), which was connected to the mainframe computer at the home office. The computer was the main information resource on account activities. We were handling financial resources all day long. 1-3. Identify a specific manager, preferably one who is or was your boss, and assess that person’s three skills. Give examples. (LC: 1-3) My boss owns Bill’s Homemade Ice Cream. Bill’s is only open in the summer. Bill, who is around 50 years old, is successful because he has technical skills to make the ice cream, and he only checks in a couple of times a day. The rest of the day he is free to go where he wants to and do whatever he wants to do. The reason for his success is that he has good decision-making skills by hiring good college students to work and training them well. Bill has good interpersonal skills and gets along well with all the employees so he does not need to be around to supervise them.