A Guide to Computer User Support for Help Desk and Support Specialists, Sixth Edition
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Chapter 1 Introduction to Computer User Support A Guide to this Instructor’s Manual: We have designed this Instructor’s Manual to supplement and enhance your teaching experience through classroom activities and a cohesive chapter summary. In addition to this Instructor’s Manual, our Instructor’s Resources also contain PowerPoint Presentations, Test Banks, and other supplements to aid in your teaching experience.
At a Glance
Instructor’s Manual Table of Contents
A Note from the Author
Overview
Chapter Objectives
Teaching Tips
Quick Quizzes
Class Discussion Topics
Additional Projects
Additional Resources
Key Terms
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