All Cases For
Management Fundamentals Concepts, Applications, and Skill Development 10 th Edition Chapter 1-15
Case Notes Chapter 1: Management and Its History Case 1.1 Citizens Trust Bank—Then and Now 1. What types of resources does Cynthia Day control as the president and CEO of Citizens Trust Bank? Cynthia Day controls human, financial, physical, informational, and performance resources at Citizens Trust Bank. Some examples of the resources that Day has acquired and/or manages on behalf of her institution include the following.
Human resources: Day served as vice president and chief operating officer of Citizens Federal Savings Bank of Birmingham, where she was likely involved in the recruitment, development, and succession of talented individuals. She now controls the human resources of Citizens Trust Bank.
Financial resources: Citizens Trust Bank has assets of $429 million, with deposits exceeding $373 million.
Physical resources: Citizens Trust Bank has a strong physical presence in the community and is known for its focus on values, social and economic justice, and providing access to funds for minorities and others.
Informational resources: Day is a certified public accountant, who started her accounting career with global consulting firm KPMG as an audit manager and has audited financial institutions and insurance companies.
Performance: Citizens Trust Bank has a history of providing financial access to women and ethnic/racial minorities and has advocated for social and economic equality for those in the community.