ANNUAL REPORT 2019/2020
THE PRAYER OF ANGLICAN CARE God of eternity, you created us in your own image, and are gracious in all our moments. As we aged and grow, may we still yearn to glimpse your glory and tell your good news. Christ, you offered yourself, and in sharing our humanity experienced the changes, joys and griefs of life. May we know your healing, and the certainty of your love and solace. May all our tears be wiped away. Holy Spirit, kindle in the residents, the staff and volunteers of Anglican Care, an awareness of your presence and guidance. May we be good companions on the journey. Loving God, we offer our thanks for long life, and as your children and heirs of your heavenly realm we praise you. AMEN
Contents 4
A message from Dr Peter Stuart
6
Getting to know us
17
Our services
24
Organisational news
30
Our highlights
36 Finances
Acknowledgement of Country Anglican Care acknowledges the Traditional Custodians of the lands on which we work. We pay our respects to the Elders past, present and future for they hold the memories, the traditions, the culture and hopes of Aboriginal Australia.
The Right Reverend Dr Peter Stuart at the groundbreaking ceremony for C A Brown Lodge at Booragul.
A message from Dr Peter Stuart, Bishop of Newcastle, President of Anglican Care Better Together I am sometimes asked what I see when I walk into a building. Do I see the colours? Do I see the way it is built or the maintenance that needs to be done? Do I see the pictures on the wall? When I walk into a building, I see the people! Grey hair, coloured hair, no hair! Walking with sticks, sitting in a chair or darting from place to place! I see the people – First Nations people and later arrivals, people from many lands and those whose families once called the United Kingdom their home. In November 2020, we gathered key people from the agencies, schools and parishes belonging to the Anglican Church in the NSW Hunter and Central Coast regions. At that leader’s consultation, we said “we will see the people!”. We affirmed again, “that the people we serve will be at the centre of our work!”. This approach is inspired by the way of Jesus! It comes from his command and teaching to ‘love our neighbours as ourselves’. We know that Jesus had great compassion on people who were hurting, wounded or dispossessed. We know that he went out of his way to attend to people in need and welcome those who were isolated. As a faith-based organisation, we can do no less than this!
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GETTING TO KNOW US
A big part of placing people at the centre of our work is making sure we know people’s stories. To laugh and cry with them; to learn from their wisdom and delight in their experience. People matter! It’s also about hearing their aspirations and goals. To see and share with them what the future can bring! Our leaders’ consultation was the first in many years and was the first since the Diocese changed its governance structures in October 2020. Anglicans in this region have recognised that, if we are to offer our best and be sustainable over the longterm, we must make decisions differently. We’ve decided that our success will come from all parts of this region’s Anglican Church working together rather than by themselves. Building on the good things of the past, we’re committed to making a difference for people and doing this for many years to come. We’re investing in our clergy, staff and volunteers and we’re centring our work around the people we serve – •
assuring them of their safety;
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celebrating diversity;
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healing the hurt of the past;
• providing high quality spiritual and pastoral care; and •
along the way, living the way of Jesus.
A big part of placing people at the centre of our work is making we sure we know people’s stories. To laugh and cry with them; to learn from their wisdom and delight in their experience. People matter!
The Year that was ... During 2019/2020, Anglican Care continued delivering on its vision of ‘enhancing the lives of ageing people’ throughout the Diocese. This period has been a particularly challenging one, bringing with it several influences from the external environment, including drought, fires and the COVID-19 pandemic. Throughout this difficult period, our dedicated and professional employees and volunteers have remained flexible and resilient, maintaining a high level of care and support to our consumers. The COVID-19 pandemic was by far the most challenging circumstance we faced during this time – an unprecedented crisis unlike any faced before. One that has had massive health, economic and personal implications. Given the particular risks that COVID-19 presents to older people, at all times as an organisation we have tried to find the right balance between protecting people’s health, safety and wellbeing, while trying to minimise the social isolation and disconnection residents and consumers may have felt.
A positive development during the 2019/2020 period has been the ongoing momentum of our sustainability initiatives. We see our focus on sustainability as a natural progression in our caring philosophy – caring for the future, and we were proud to attain Silver Partnership status in 2020 in recognition of our demonstrated commitment to the NSW Sustainability Advantage Program. Read more about our sustainability initiatives on page 25. As an organisation we look forward to the next instalment in our long and proud history, with 2020/2021 bringing many new opportunities to provide care and support to seniors as we work more closely with other Diocesan agencies, schools and parishes as part of the ‘Better Together’ strategy.
Our Board
There has continued to be a significant focus on the aged care sector due to the Royal Commission into Aged Care Quality and Safety. During the COVID-19 pandemic, all hearings and workshops were suspended, extending the delivery of the final report to 26 February 2021. It is hoped that the recommendations and outcomes from the Royal Commission will have a positive impact, for both older Australians and providers.
Anglican Care is governed by the Board of the Newcastle Anglican Corporation.
Following the introduction of a single Charter of Aged Care Rights and Quality Standards by the Government on 1 July 2019, Anglican Care established several new initiatives focussed on the safety, care, and wellbeing of our consumers. This included the introduction of a Clinical Governance Committee and the implementation of the Specialist Advisory Team, led by Nurse Practitioner Janean Cole. The team supports care and lifestyle teams when more complex clinical issues arise and enhances our commitment to person-centred care that is delivered while respecting the individual needs and preferences of consumers. 2019/2020 saw significant progress on a number of projects, including the completion of C A Brown Lodge at Booragul, with residents moving into the new home in April 2020. Construction on our residential aged care home at Gloucester, Mirrabooka Place, continued, with residents due to move in during October 2020; an exciting development for the Gloucester community, providing contemporary aged care services to the region.
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Bishop Peter Stuart
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Mr Robert Buck
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Mr Mark Hedges
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Ms Michelle Jarvie
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Ms Lyn McEwan
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Ms Helen Murray
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Mr Wayne Russell
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Ms Lee Shearer
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Mr Richard Turnbull
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Prof. Graham Vimpani AM
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Ms Fiona Williams
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Bishop Charlie Murray
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Bishop Sonia Roulston
ANGLICAN CARE ANNUAL REPORT 2019/20
OUR VISION
OUR IDENTITY
We believe in enhancing the lives of ageing people.
As part of the Anglican Diocese of Newcastle we also share the mission, vision and values of the church.
OUR MISSION Anglican Care is the aged care ministry of the Anglican Church of Newcastle. We aspire to enhance the wellbeing and quality of life for our residents and consumers by the provision of contemporary, high quality services underpinned by Christian philosophies.
OUR VALUES Respect - for all people Wellbeing - of people and places Compassion - walking alongside as you journey Integrity - doing what we say we will
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GETTING TO KNOW US
Vision - People flourishing because of what we do inspired by the way of Jesus. Mission - Nurturing vibrant ministry in parishes and regions, alleviating human need and addressing injustice, investing in children and young people, supporting clergy, staff and volunteers, and participating in the world as global citizens. Values - Compassion, Integrity, Justice, Faith, Courage, Wisdom.
s u w o n k o t Getting The Anglican Care story In 1956, life moved at a gentler pace. People seemed to have more time for each other, their family and friends. However, the Anglican Church of Newcastle recognised that many older members of the community left to fend for themselves were in need of care and support. In that moment, Anglican Care was born. The first Anglican Care facility was established at Booragul and for anyone living on the western side of Lake Macquarie, the CA Brown Retirement Village became a prominent landmark on the long and winding road to Newcastle. For many, it became a new home where they would live out their retirement years in peace, comfort and security. They were cared for by staff who, more likely than not, were locals themselves, adding to the shared sense of community. The Anglican faith-based values of genuine care, respect and compassion for others flowed naturally into the values of the new organisation and Anglican Care quickly developed a reputation for delivering the highest standards of aged care. More than 60 years on, there are now twelve Anglican Care facilities across the Mid Coast, Hunter and Central Coast. Like the original Booragul village, they’re all very much a part of their community, providing local care, comfort and support to local people. We now provide a complete range of services from community and home care to retirement living, residential and palliative care. We’ve applied our experience and expertise in these areas to develop and implement innovative award-winning care programs. But as much as we appreciate being recognised as a leader in aged care, the real reward comes from helping our residents and consumers to stay actively connected and engaged with life. Which is the whole point, really. Because while the world might change, our culture of care never will. We’ll always be committed to the ideal that life is precious … and that every moment matters.
ANGLICAN CARE ANNUAL REPORT 2019/20
Reverend Andrew Harrison provides pastoral care to the local Anglican Care community. Sitting with Andrew is C A Brown Retirement Living resident, Dot Cherry.
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GETTING TO KNOW US
Our organisational snapshot Our Residents and Consumers Our Residential Care Homes, Villages & Centres
Total numbers during 2019/2020 Community & Home Care: 438
COMMUNITY & HOME CARE
Residential Aged Care: 887
HOME CARE REGIONS
Retirement Living: 200
Hunter, Central Coast, Mid Coast
DAY THERAPY CENTRES Alkira Centre, Booragul East Lake Macquarie Dementia Service, Belmont
Our Staff and Volunteers Employed during 2019/2020
RESIDENTIAL AGED CARE HOMES Total number of Staff: 1,058
HUNTER
Total number of Volunteers: 280+
Our Customer Support Team Calls answered during 2019/2020
Anglican Care C A Brown, Booragul Anglican Care McIntosh Court, Booragul Anglican Care Carey Bay Gardens (decommissioned) Anglican Care Toronto Nursing Home, Toronto Anglican Care Kilpatrick Court, Toronto Anglican Care Jesmond Grove, Jesmond Anglican Care Greenmount Gardens, Mt Hutton Anglican Care Scenic Lodge, Merewether
CENTRAL COAST Anglican Care Warnervale Gardens, Woongarrah
In excess of 21,000
MID COAST
Our Geographical breakdown Hunter
Anglican Care Cedar Wharf Lodge, Bulahdelah Anglican Care Bishop Tyrrell Place, Cundletown Anglican Care Storm Village, Taree Anglican Care Mirrabooka Place, Gloucester (under construction)
RETIREMENT LIVING
Central Coast
Anglican Care C A Brown, Booragul Anglican Care Carey Bay, Carey Bay Anglican Care Toronto, Toronto Anglican Care Buchanan Court, Merewether Anglican Care Greenmount Gardens, Mt Hutton Anglican Care Northwood, Tenambit Anglican Care Storm Village, Taree Anglican Care Alum View, Bulahdelah
Mid Coast
NEW SOUTH WALES
CORPORATE ADMINISTRATION & CUSTOMER SUPPORT TEAM Gloucester Tenambit
Booragul, Toronto, Carey Bay, Belmont
Cundletown
Booragul
Taree
Newcastle Merewether, Jesmond, Mt Hutton Woongarrah
Sydney
ANGLICAN CARE ANNUAL REPORT 2019/20
Placing the consumer at the centre of what we do There has been an abundance of changes in the aged care industry in recent years, including the introduction by the Australian Government of a single Aged Care Quality Framework which incorporates a single Charter of Aged Care Rights as well as a single set of Quality Standards which cover ALL aged care services.
to person centred care, ensuring it is delivered while respecting each individual's needs and preferences, as well as acknowledging the unique requests of each individual.
The new reforms came into effect as at 1 July 2019 and include a change in terminology wherein all aged care recipients are known officially as ‘consumers’. The documents were written to make it easier for consumers, their families, carers and representatives to understand what they can expect from an aged care service - clearly defining what good care should look like.
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Open Disclosure - within the aged care sector this is the principle of holding ‘candid discussions about an incident that happened during care’. Designed for when things ‘don’t go to plan’. Open Disclosure is used to keep consumers, family and carers informed and help them to understand what happened. Such discussions should inform as to: what is being done to investigate; what happened; explain the consequences of the incident; assist with any support needed and outline the steps that have been taken to make care safer in the future.
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Antimicrobial Stewardship - this is a systematic approach to optimising the use of antimicrobials to reduce inappropriate use, improve consumer outcomes and reduce adverse consequences of antimicrobials.
The new Quality Standards have a greater focus on the consumer and their safety, health and wellbeing and cover eight standards: 1.
Consumer dignity and choice
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Ongoing assessment and planning with consumers
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Personal care and clinical care
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Services and supports for daily living
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Organisation’s service environment
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Feedback and complaints
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Human resources
8.
Organisational governance
The Accreditation process commenced measuring against the new Quality Standards from 1 July 2019. As with all change, it brings with it the opportunity to examine our processes and make improvements, which we welcome as an organisation. While our key focus was ensuring that our teams were well prepared to support the changes, and that our consumers and family members were aware of their rights, we also enhanced our clinical care and leadership by establishing a specialised Clinical Governance Committee. The Committee is chaired by Dr John Ward, an eminent local Geriatrician and Dr Jennifer Briggs, a dedicated local General Practitioner and committee member. The Clinical Governance Committee's role is to review the clinical care provided to consumers to ensure that it reflects contemporary, safe and evidence-based practice. We also introduced our Specialist Advisory Team to assist when more complex clinical issues arise by providing another level of assessment and care. The Specialist Advisory Team includes our Nurse Practitioners who collaborate with doctors, as required, and work with staff to support our commitment
10 GETTING TO KNOW US
Other key improvements included augmenting our policies and procedures around:
Also key to our goal of placing the consumer at the centre of our services, was the development of a Dignity of Risk tool. The term ‘dignity of risk’ is based on the belief that self-determination and the right to take reasonable risks are essential for dignity and self-esteem. This applies to all people irrespective of age and ability. As an aged care provider we need to find that balance between dignity of risk and duty of care. This takes an understanding that having a ‘duty of care’ is not about creating restrictions for the people we care for. It is about giving them options and respecting their autonomy and dignity in making choices. It is about realising the freedom to make their own choice may expose them to a level of risk. The safety, care and wellbeing of our residents and consumers is our primary focus as an organisation.
e c n e l l e c x e g n i Celebrat We are proud of our organisation and the passion that our employees put into delivering the very best in care services, support and lifestyle to seniors. In 2019 it was exciting to see our very own Judy Hollingworth recognized as the Myall Lakes Senior Person of the Year. As the Pastoral Care Associate at Storm Village and Bishop Tyrrell Place on the Mid Coast, Judy brings her extensive passion in the areas of palliative and pastoral care to her role. The Senior Person Award recognises outstanding service to the community over an extended period by a person over the age of 60. Nominees may live, work professionally or voluntarily in the local area. For much of the past five years, 71-year-old Judy Hollingworth has been learning about, advocating for, and working with people facing end-of-life or incurable illness (patients receiving palliative care). Judy’s passion for palliative care was ignited while caring for her only sister struck by a complex and aggressive cancer. During the nine months she spent in Canberra, specialist palliative-care doctors and nurses noticed Judy's particular gift for the practice. Judy was told of the very limited resources that exist for palliative care, especially in rural areas, and was invited to consider generating community support. Her concern extends to those who provide such care, the patients’ loved ones and health practitioners within hospitals, home care and residential aged care. In 2015, Judy founded the Manning Valley Push for Palliative (MVP4P) community charity. As the charity's Chair, she has led the MVP4P group to raise more than $200,000 to support palliative-care patients. During 20162019 Judy was Board Director of the national peak body Palliative Care Australia, and in 2019 held the position of Deputy Chair.
Judy has dedicated herself to her passion, with training and education in palliative and pastoral care including: •
Qualifying as a clinical pastoral carer.
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Completing specialised courses in spiritual care, particularly where communication is often challenging (such as in dementia).
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The ‘Midwifing Death’ Certificate course led by retired palliative care physician and author Dr Michael Barbato.
“We are honoured to be a part of Judy’s continued journey in the palliative care area. This is such a vital component of Anglican Care’s overall philosophy with dedicated teams in place throughout the organisation,” said CEO, Colin Osborne at that time that Judy received her award. Judy’s selfless work continues with her vision for a better community; one whose citizens are able to offer, and accept, the sort of support that best provides dignity and comfort to those in the final phase of their lives. A heartfelt congratulations and thank you to Judy for her incredible dedication and determination.
ANGLICAN CARE ANNUAL REPORT 2019/20
Our people Board of Directors Anglican Care is governed by a volunteer Board of Directors who assist Anglican Care in performing to its best potential. The Board’s role is to provide governance and strategic direction and work effectively with senior management to ensure high quality care and service delivery. Our Directors have skills in governance, including financial, accounting, management, leadership, aged care, corporate, audit, legal, property acquisition, development and strategic skills. All Directors live within the regions serviced by Anglican Care and are committed to community development and improving aged and community services. Traditionally Anglican Care has had a number of SubCommittees reporting to the Board: Care, Finance and Audit & Risk, with a specialised Clinical Governance meeting established in early 2019. A Governance review was undertaken in the latter part of 2019 with a number of changes made at that time including the Clinical Governance Committee, Chaired by eminent local Geriatrician, Dr John Ward, becaming a full Committee of the Board. The name of the Care Committee was updated to Consumer Services Committee with the scope amended to be more consumer focussed particularly in the areas of services and supports for daily living, service environment and feedback and complaints. Corporate Executive Group Anglican Care’s dynamic hands-on Corporate Executive
Group works with managers and staff to ensure the delivery of excellent care and enhanced lifestyles, both on a day to day basis and by developing strategies for the future of the organisation. During 2019/2020 the Corporate Executive Group continued working to achieve the goals as articulated in our Strategic Plan ‘Heading Towards 2020’. The Corporate Executive Group is confident that pursuing the various objectives as outlined in the plan will place Anglican Care in a strong position to continue providing innovative services and programs in the evolving community and social environment in which we operate. Dedicated Staff As an organisation, we recognise and acknowledge our employees and volunteers. They are the life blood of our organisation. Our services are provided by dedicated employees who have a passion for working with older people and are committed to Anglican Care’s values. Working in aged care is a fantastic career and Anglican Care offers a wide variety of roles from carers, to hospitality services and maintenance workers through to our corporate office staff. Assisting our staff to thrive! We don’t just want our employees to survive – we want them to thrive and love coming to work each day. We have an extensive learning and development program across Anglican Care, and we are committed to providing quality training for
Rylee Tufnell, dedicated Care Advisor (Mid Coast Community and Home Care), with Carmel Lamb.
12 GETTING TO KNOW US
our team. We want to support our employees to remain skilled, motivated, engaged and equipped to provide high quality care. In early 2020, we developed two new in-house training videos, starring our fantastic team members. The first video, created for our residential and hospitality employees, focussed on the management of linen and the correct processes for sorting and bagging, between our residential aged care homes and our laundry teams, at our centralised laundry unit at Boolaroo. The number of exposure/contamination hazards reported in Riskman has decreased since the introduction of this training video and other strategies. The second video, created for all of our care employees, demonstrated the correct procedures for donning and doffing (putting on, removal and disposing) of personal protective equipment (PPE). The process of donning and doffing correctly is of particular importance in 2020 as aged care providers put in place steps for preparedness in the case of a COVID-19 outbreak.
opportunities and innovation. One of the main challenges People and Workplace predicted was that of potential staff shortages as a result of increased sick leave and self isolation. A potential opportunity was the availability of trained hospitality people due to the job losses of thousands of people (primarily from the hospitality and tourism industries) due to COVID-19. This provided the team with an opportunity to tap into those people with skills in: safe food handling; infection control; communication and high-level customer service, all of which are highly transferable skills to the aged care industry. With agility and responsiveness in mind, the People and Workplace team proposed a 2020 traineeship intake without the pre-vocational aspect that our previous programs had included. Choosing to offer a job, rather than a training course, due to the economic environment. With no pre-vocational upfront the team put measures in place to ensure the Trainees, new to the industry, were given appropriate training to succeed.
Traineeships
Solution included:
Recruiting great employees is an ongoing challenge not only for Anglican Care, but other providers in the aged care industry. Our People and Workplace team, to assist in combatting this issue, have developed a successful partnership with Smart Training & Consulting and Joblink Plus, to offer traineeship programs for care assistants working in residential and community aged care.
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A rigorous recruitment process that attracted high calibre candidates.
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2 x initial face to face sessions prior to rostered shifts comprised of primarily practical skills to introduce students to safe manual handling, infection control, clinical skills and iCare.
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2 days of Organisational Orientation.
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Trainers attending sites for workplace assessments and comply with Anglican Care’s policies and procedures. Compliance Assessments conducted in a simulated environment where possible.
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The new model allowed 10 candidates to be employed with Anglican Care as Trainee Care Assistants and work supernumerary with no cost to the sites for 6 months. The modules undertaken during this period allowed the trainees to learn the relevant practical skills necessary for them to do their job effectively.
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The trainees were then absorbed into the roster and working on the floor. Anglican Care also funded 15 faceto-face workshop sessions for the entire traineeship period to take some of the budgetary pressures of having trainees off the site.
Previous programs have included: •
Six-eight weeks pre-vocational learning (3 weeks classroom based/3 weeks work experience).
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Selection of Trainees to proceed through the program.
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Placement at Anglican Care sites and work with supervision.
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Continuation of face-to face learning every month during the traineeship period.
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Trainees complete a VET qualification, Certificate III Individual Support (Ageing).
The program has been very successful in the past 12 months with 57 people being engaged in a traineeship arrangement with Anglican Care. Of those 57 people: •
33 in total completed their training.
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28 completed their traineeship and were offered and accepted employment on completion of their traineeship. 3 completed their traineeship and were not offered ongoing positions 2 completed their traineeship and sought employment elsewhere 16 are still continuing with their traineeship 8 have withdrawn bringing the attrition rate to 14%.
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86% retention rate.
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On the 29th June People and Workplace commenced the 6th round of their Traineeship Program. Future traineeship programs are being planned.
In 2020, COVID-19 certainly brought about many challenges, but as we know challenges can also bring about ANGLICAN CARE ANNUAL REPORT 2019/20
Our people Keeping our team safe An enormous amount of work was undertaken in the Work Health & Safety space during 2019/2020 by our WHS Team and their key committees to create a one-stop-shop for the health, safety and wellbeing needs of our employees. Below is a summary of the key improvements undertaken: Audit & Inspection: WHS audit completed and action plan in progress; audit and inspection schedule roll out planned to maintain results; Protect Together Program and review in conjunction with Altius Group.
Jessica has been combining work and studies as she follows her chosen career path to become a Registered Nurse. Jessica used the funds from the scholarship to subsidise her wage during placement and to pay for practical things such as work shoes, a laptop and textbooks of which she says, without the scholarship she couldn’t have afforded. Her career ambitions don’t stop here, she plans to stay with Anglican Care and ultimately pursue further study to become a Manager or a Nurse Practitioner.
Policies & Procedures: WHS Policy updates including responsibilities and accountabilities; standard meeting agendas all sites; WHS key performance indicators in development. WHS Education: Safe work procedures and skills assessment update and roll out; linen sorting education via eLearning in residential care; safety talk library in development. Incident & Hazard Management: incident investigation form; reportable incident flowchart and procedures; new risk assessment form; review of chemical management underway. Wellbeing: ergonomics checklist; procedure for supporting a non work related injury; working from home checklist and policy. Recognising Employee Service and Dedication To mark national “Thank You for Working in Aged Care Day’ on 10 September 2019, 359 employees received recognition for their service, from one year’s employment to 30 years with Anglican Care. Years of Service ceremonies for staff were held across the organisation at various locations with staff thanked for their contribution and dedication to caring for older persons. Booragul maintenance team gardener Darren Burgess and Maureen McLennan, a care assistant at McIntosh Court received recognition for a remarkable 30 years’ service. Lola Williams, a service assistant at Kilpatrick Court and Cheril Morrison, an assistant at Anglican Care’s laundry were recognised for 25 years’ service. The Flett Nursing Scholarship Trust Fund The availability of the Flett Nursing Scholarship has been advantageous for a number of Anglican Care’s employees over the past few years. The fund was established by June Flett, a dedicated and passionate Registered Nurse, to support team members who wish to upgrade their nursing skills to that of a Registered Nurse or its equivalent by assisting with tuition fees and other expenses associated with nursing education. 2018 recipient, Jessica White (pictured above), completed her studies in 2020 and became a Registered Nurse. Originally commencing work as a Care Assistant at Kilpatrick Court,
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Our Employee Breakdown Total Number of Employees - 1,058 Full Time Employees - 135 Part Time Employees - 788 Casual Employees - 135 Average Age of Employees - 45.78 Male Employees - 141 Female Employees - 917 Employees 10+ years of service - 223
Caring Volunteers Anglican Care is blessed to have an outstanding volunteer workforce of approximately 280 passionate people who play a vital role in supporting the older people that we provide care, support and services to. They provide a crucial link to the local community for our residents and consumers, and their input brings a sense of enthusiasm and vitality to our organisation. And speaking of enthusiasm, our dynamic Hunter Auxiliary held another successful Art & Craft Fair in October 2019 – their 42nd event of this type! With over 100 exhibitors, the artistic work showcased included paintings, embroideries, patchwork, baby and children’s wear and delicious, home-made cakes, sweets, pastries and jams. The event was a resounding success. We tried something new in November 2019, when consumers from East Lake Macquarie Dementia Service enjoyed a day of corporate volunteering with Osborn Law. The Osborn team joined in with the day programs including gardening, playing quizzes and games, taking on a set of balloon tennis as well as spending morning tea and lunch with consumers – not to mention the seven volunteers also completed a macramé style plant holder. With the success of the day, we hope to increase the number of corporate volunteers within our volunteer workforce over the next few years. A number of our volunteers also undertook Dementia Awareness Training with Dementia Australia which gave them a greater understanding of people living with dementia which will prove beneficial for them in their volunteering roles and engaging with residents and consumers. In 2019/2020, our volunteers donated 9,702 hours of their time and energy to enhance the lives of our residents and consumers. Whilst a reduction in previous years, directly attributable to the impact of the COVID-19 pandemic on our volunteer program, this remains a fantastic amount of time and energy by our devoted volunteers.
We farewelled several extraordinary volunteers in the 2019/2020 year. Dot Cherry (pictured above) retired from her role on the Hunter Auxiliary after 30+ years of service, and Francis Westbrook retired from her position as a volunteer at McIntosh Court after 29 years of service. Both of these ladies are loved by everyone that has contact with them, have contributed countless hours to their roles as volunteers and have so much history with our organisation. In the Mid Coast region, long-time volunteer Les Griffis also retired from his role as volunteer bus driver at Storm Village. Les will be very much missed for his cheerful nature and beautiful interactions with our residents.
Volunteering during the pandemic The COVID-19 pandemic made volunteering difficult for people over the age of 65, given the vulnerability of the older population to contracting the virus. Our volunteers that were able to continue coming into our residential aged care homes underwent Infection Control Education to ensure that they were able to continue volunteering in a manner that protected both themselves and our residents. As can often be the case in difficult times, innovative solutions arose. These included our more musical volunteers taping their performances so that residents and consumers could enjoy them on their iPads and other volunteers regularly touching base via phone, FaceTime or Zoom.
ANGLICAN CARE ANNUAL REPORT 2019/20
Our people Chaplaincy Chaplaincy Services at Anglican Care provide a vital ministry to residents, residents’ families, staff, volunteers, and visitors. This includes conducting weekly worship services at all of our residential homes and the provision of intentional, personcentred pastoral care. Our chaplains are committed to respecting the integrity of the individual’s own beliefs, and seek to provide a supportive presence of unconditional positive regard towards those they care for. We recognise that an individual’s spirituality is unique to that person.
Together with providing religious and church services and a pastoral presence, Jenny brings her love of music and singing to the residents, in particular ‘old time’ songs and songs from musicals which provides many spiritual, cultural and social opportunities for pleasure, reminiscence and therapy. So what does this busy and accomplished lady do in her spare time? She particularly loves spending time with her two daughters and their families in Sydney and Muswellbrook.
Some of the ways in which our chaplains offer support include: regular services of Holy Communion; prayer and anointing; emotional support; affirming the resident’s intrinsic value and worth; and the provision of quality listening and a caring presence, especially in times of crisis and difficulty. As well as connecting with residents through regular visitation, our chaplains are available on request for any resident, family member, or staff member. Many of our chaplains are supported by teams of lay volunteers from their parishes, and we take this opportunity to acknowledge and thank them for their dedicated support to this ministry. Meet Reverend Jenny Foley, Associate Chaplain Jenny’s path to Anglican Care has been shaped by a wide variety of experiences and training, all of which have influenced her ability to provide a wise, caring and empathetic presence to our residents and their families. Her diverse background includes a stint working in superannuation administration after finishing school in Sydney, prior to entering into missionary and Anglican Church training with her late husband. This led to church ministry in an outback town before heading to the opposite extreme of a church in central Sydney. Jenny also started working and training in disability services during this time, which then became a full-time career for more than a decade in the varied places in which she lived – Sydney, Forbes, Dubbo and Muswellbrook. Completing Administrative and Disability Support qualifications, Jenny worked both in administration and in the personal care of clients in multiple settings of group homes, supported employment and home services. From 2009, Jenny re-commenced church training and in 2013 completed a Bachelor of Theology in Newcastle and was ordained. She has also completed two levels of Clinical Pastoral Education. Joining Anglican Care in 2001 at Storm Village Taree and Bishop Tyrrell Place Cundletown, since 2016 Jenny has been providing chaplaincy to our Lake Macquarie sites McIntosh Court, C A Brown Lodge, Kilpatrick Court, Toronto Nursing Home, Carey Bay Gardens and the Chapel at Booragul. 16 GETTING TO KNOW US
PASTORAL CARE & CHAPLAINCY SERVICES ARE PROVIDED BY Reverend Andrew Harrison Anglican Care (Pastoral Care Coordinator/Chaplain) Reverend Jenny Foley Anglican Care (Associate Chaplain) Judy Hollingworth Taree (Pastoral Care Associate, Storm Village/Bishop Tyrrell Place) Reverend Peter Tinney Taree (Rector, Parish of Taree) Reverend Andrew Eaton Jesmond (Rector, Parish of Wallsend) Reverend Peter Adkins Bulahdelah (Rector, Parish of Bulahdelah/Tea Gardens) Reverend Robyn Fry Mount Hutton (Intentional Interim Priest, Parish of Windale) Reverend Melanie Whalley Toronto (Intentional Interim Priest, Parish of Toronto) Reverend Cameron Freece Merewether (Rector, Parish of Merewether) Reverend Helen Gilkison Warnervale (Deacon in Local Mission, Parish of Lakes Anglican) Reverend Philip Morris Jesmond (Priest in Local Mission, Parish of Wallsend) Reverend Philip Thirlwell Buchanan Court [Honorary Chaplain]
Deb James from our Community & Home Care Team visiting the home of Ken Tredinnick.
s e c i v r e s r Ou ANGLICAN CARE ANNUAL REPORT 2019/20
Our services - Residential Care
Anglican Care offers residential aged care for seniors who are unable to remain in their own homes due to their need for greater assistance with daily living or the need for 24 hour nursing care. Our residential aged care services can cater for a variety of differing individual care needs including people living with dementia, respite and palliative care.
Adapting to changing circumstances
Residents enjoy a high quality of care within our services in a welcoming, comfortable and friendly environment. No matter where people are on life’s journey, they will feel safe, secure and valued. We believe that our deeply ingrained culture of person-centred care is what sets us apart. This culture is built on the Anglican faith-based values of genuine care, respect and compassion for others.
The 2019/2020 period was a particularly challenging one with many influences from the external environment. Following the extreme fire season during the 2019/2020 summer, we then moved into the most challenging months that any of us have seen with the Novel Coronavirus outbreak. Our utmost concern at this time was to keep our residents, consumers and employees as safe as possible. It was, and continues to be, a very dynamic and evolving situation with recommendations changing daily. Anglican Care worked closely with local authorities and any strategies implemented were based on recommendations from the Department of Health, Hunter New England Local Health District and local population health units.
We know that by working together with families, friends, medical and allied health professionals, we can all play our part in creating the best quality of life possible for those entrusted to our care. Through this caring partnership we aim to encourage and complement the ongoing role of other care givers in the lives of residents. From sharing a meal or joining in an activity, to taking part in the development of a care plan, we strive to maintain the family and human connections that mean so much to people.
Key actions undertaken included the formation of the COVID-19 Response Team which consisted of the Corporate Executive Group and Infection Prevention Coordinator. The team met regularly to ensure strategies were in place in a rapidly changing environment including developing plans to prepare for the possibility of an infection or outbreak such as the ‘Response & Preparedness for Potential Covid-19 Outbreak Plan’ and the ‘Managing COVID-19 Outbreak – First 24 hours – Residential Plan’.
We currently provide care to 850+ people living in our residential aged care homes in the Hunter, Central Coast and Mid Coast Regions.
The plans included the establishment of a dedicated location to provide care to any residents living in Anglican Care’s residential aged care homes in the event that they test positive for COVID-19. The strategy allows for the provision of dedicated care for residents with the virus and would minimise the risk of transmission to other residents and employees.
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The first preference is for residents to be transferred to hospital for treatment of the COVID-19 virus, however if that isn't possible, the COVID-19 Care Facility would be available. The Facility is located in the currently de-commissioned Carey Bay Gardens residential aged care home, specifically in the Magnolia Court wing of the home. Remaining Connected Trying to find the right balance between protecting people’s health, safety and wellbeing and endeavouring to minimise the social isolation and disconnection of residents, was one of the major challenges during 2020. It was extremely difficult for residents, families and friends not to be able to maintain their regular visitation. To assist in counteracting this, Anglican Care introduced our ‘Connecting Families and Friends’ program which consisted of a number of strategies, including: •
Introducing an online booking system called Picktime
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Ability for families and friends to book a phone call, Zoom video, low-risk visit, or a face-to-face visit.
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Introduction of Connecting Family and Friends Officers who assist in the screening and management of visitors.
A focus on Lifestyle and Wellbeing At Anglican Care, we are proud of our award winning lifestyle and wellbeing programs. During 2020, our Lifestyle and Wellbeing Officers needed to redevelop their activity calendars to ensure the continued engagement and quality of life of our residents while being cognisant of changing visitation and social distancing. Some examples of the activities that ran throughout our homes in the first half of 2020 included: •
Increased individualized support visits for reminiscence in resident rooms.
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Arm Chair Travel supported with DVDs and Quizzes from relevant countries.
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Pamper Me Program (disposable applicators).
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Connecting Generations Program - sharing letters from children with residents. Letters are uploaded via the Anglican Care website.
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Grow Graze Give - sharing family favourite recipes and individual time.
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Virtual Church - Church Services on iPads via Dropbox.
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Google Map Exploration on iPads to Television.
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In-House Concerts - staff with musical talents (small group).
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Indoor soccer, basketball and goal shooting (small group).
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Audio Books - talking books.
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Brain Trainer Plus Console - games and trivia.
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Volunteer support visits.
Meals Matter We have continued our ongoing ‘Meals Matter’ project which is all about enhancing the dining experience for our residents – including the introduction of ordering from a daily menu. As part of our improvement processes we installed specialised kitchen equipment within each of our homes to assist with meal preparation and finishing. This ensures our meals are looking and tasting great, and served as our Executive Chef intends. This hospitality service production kitchen was also excited to introduce new cooking methods, using our state of the art cook tank for long slow ‘sous vide’ cooking, with slow cooked beef cheeks and lamb shoulder on the menu. Sous vide, means 'under vacuum' in French and refers to the process of vacuum-sealing food in a bag, then cooking it to a very precise temperature in a water bath. This technique produces results that are impossible to achieve through any other cooking method. Residents particularly enjoyed some exciting new dishes such as Baked Barramundi and Prawn Thermidor. Accreditation News The Accreditation process commenced measuring against the new Quality Standards from 1 July 2019. The Aged Care Quality and Safety Commission is responsible for Accreditation which seeks to assess the quality and care of services delivered by approved providers against the Quality Standards and contributes to improved safety, quality and continuous improvement of services. Throughout the 2019/2020 period a number of Anglican Care’s residential aged care homes received either unannounced, announced or full accreditation visits. All were subsequently successful in maintaining accreditation against the Residential Aged Care Standards. Auditors spoke with residents and families, which highlighted generally strong positive feedback on the quality of care services they have received. There were some areas identified as requiring improvement, however these were successfully addressed within the specified timeframe and Anglican Care remains committed to providing high quality care and services.
We will ... TREAT YOU WITH DIGNITY, RESPECT AND COMPASSION PUT YOUR SAFETY AND BEST INTERESTS FIRST STRIVE TO PROVIDE YOU WITH CARE THAT GOES BEYOND REASONABLE EXPECTATIONS COMMUNICATE WITH YOU OPENLY AND HONESTLY ENCOURAGE YOUR POTENTIAL ACT WITH INTEGRITY TO DO WHAT WE SAY WE WILL DO
ANGLICAN CARE ANNUAL REPORT 2019/20
Our services - Community & Home Care
Anglican Care is passionate about supporting seniors to remain living in their own homes. We do this by listening to our seniors and creating partnerships that assist in improving health, wellbeing and quality of life. We recognise that most people have spent a lifetime creating a home, and that is where they want to stay. Our Community & Home Care services offer several services to help people to go on living independently in their own home for as long as possible. We assist seniors in achieving the goals that will help them to lead a happy life, by working in partnership with seniors, their family, carers and social networks to ensure a positive ageing experience with opportunities to remain connected with the community. HomeLife - Day Support Offers a range of tailored programs incorporating services funded by the Commonwealth Home Support Programme (CHSP). Delivered out of our two centres, our newly built Alkira Centre at Booragul and East Lake Macquarie Dementia Service (ELMDS) at Belmont, HomeLife Day Support is designed to keep over 65’s healthy, happy and engaged with life. As part of our commitment to creating Centres of Excellence at Alkira and ELMDS, we continue to provide specialised dementia and restorative care and have also implemented our integrated health and wellness clinics. Our clinics further strengthen relationships with primary care and specialist 20 SERVICES
providers, and enable more coordinated and integrated care planning in partnership with GPs in particular. We are dedicated to not only supporting our consumers but also their carers and we host monthly Carer Support Groups to promote health literacy and education. These groups provide an invaluable forum to communicate with our carers, who value the opportunity to meet in their own right and share experiences while building relationships with the care team. HomeLife - Home Care Packages For people who require a higher level of support to stay safe and well at home. Subsidised by the Australian Government, Home Care Packages are provided in a flexible way to meet individual needs. We pride ourselves on delivering Home Care Packages with a high level of input from our consumers and their family members, to make sure the support is tailored to meet their specific needs. Our Care Advisors work with people to clarify their goals and needs to allow the development of an individualised care plan. The quality of the service and support we provide starts with the quality of our people. Our clinical team are qualified, skilled and genuinely compassionate health professionals, consisting of nursing, allied health professionals and nurse practitioners who work with seniors to develop preventative care strategies so that seniors can stay active and well.
Our home care services extend to seniors living with chronic and complex disease, and approaching end-of-life. Our Nurse Practitioners work collaboratively with seniors, their family, GP and palliative care team. We can assist with services that cover lifestyle, exercise and wellness, health and nutrition, personal care, high level nursing, gardening and help around the home. Other Services we provide to seniors HomeLife Assist is all about supporting people that have had an ACAT assessment and are eligible for a home care package but are still waiting in the national queue to have their package assigned. This service provides up to 2 hours of services such as personal care, meal prep, shopping, cleaning and in-home respite. To provide enhanced choice to seniors in the Mid Coast area we now offer Short Term Restorative Care. This service offers a range of care and support for up to eight weeks (56 days) to help prevent or reduce difficulties older people are having with completing everyday tasks. It aims to improve wellbeing and independence to help people to continue living in their own home and can be accessed twice in a twelve-month period. Our Telehealth initiatives continue to support our consumers, with several people enjoying the benefits of remote monitoring and video conferences. Telehealth is an innovative and highly effective way to manage health care, combining the expertise of health clinicians, allied health staff and the consumer. Telehealth is particularly valuable for more frail people or people living alone. From an iPad in the home they can connect directly through to a health professional via video conferencing, and can monitor vital signs such as blood pressure, blood sugar and weight. It is certainly the way of the future! Adapting to changing circumstances The 2019/2020 period was a particularly challenging one with many influences from the external environment. These included continued reform by the Australian Government as they look at ways of ensuring that services evolve to meet the care needs of older Australians. As part of the reforms, the Government is aiming to improve the transparency and comparability of pricing. From 1 July 2019, home care providers were required to publish their pricing information in a new standardised home care pricing Schedule on the My Aged Care website. The Schedule provides information on the common services and costs under a home care package, to better support people to understand and compare home care pricing information. Other external influences included the extreme fire season during the 2019/2020 summer, while we then moved into the challenging months of the COVID-19 pandemic. From the perspective of Community & Home Care keeping our consumers and employees safe brought with it different set of challenges to those experienced by our residential care services.
As with our residential care services, we at all times worked closely with local authorities and any strategies implemented were based on recommendations from the Department of Health, Hunter New England Local Health District and local population health units, through our internal COVID-19 Response Team. As the virus progressed, consumers were unable to attend our day therapy centres. As a result of the restrictions, our workforce creatively redesigned our traditional centre-based model, to one-on-one support in the home such as respite and then transitioning to offer in-home and virtual allied health, exercise and social support options to promote independence and a sense of feeling connected. Other ways we were able to support both our home care consumers and consumers from our day therapy centres included: •
Ensuring screening measures were in place for both consumers and employees
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Reviewing scheduled visits to minimise the number of employees providing care to people in their homes
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Providing additional infection control education for our employees
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Keeping our consumers well informed by providing fact sheets developed by NSW Health and providing updates on NSW Health guidelines
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Encouraging consumers to contact their GP and organise to have their influenza vaccination
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Provision of craft activities and games via delivery of weekly ‘Activity Packs’ developed by our team
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Assistance to register for on-line shopping
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Daily or weekly phone or in-home welfare checks as required
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Allied health visits
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Tips on things to do during self isolation
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Provision of ‘YesChef’ meals - Anglican Care’s new meal delivery service offering fantastic meals with good nutritional value, delivered to the door!
Additional Commonweath Home Support Programme (CHSP) funding To ensure continuity of care for existing and new consumers, and workforce retention, two CHSP COVID-19 unsolicited applications were submitted to the Department of Health. CHSP funds support our Alkira and ELMDS Centres. The objective of the emergency funding was to provide frail, older people with access to CHSP services during the COVID-19 pandemic. Anglican Care was successful with both applications receiving approximately $700,000 in funding. The funding is being used to provide items such as emergency care and support for consumers, iPads for consumers, technology support for allied health and virtual lifestyle and allied health activities and meal service and delivery.
ANGLICAN CARE ANNUAL REPORT 2019/20
Our services - Retirement Living
Our Retirement Living Villages continue to be a popular alternative for seniors who want to enjoy the freedom of independent living in a caring community. A lifestyle decision, it is all about enjoying a worry-free retirement. At Anglican Care, we find that people generally move into retirement living when they start to feel the family home is too large and the upkeep too much, which makes downsizing to a retirement village a great option. Other reasons include wanting to be more social or to be in a supportive community of like-minded people, or general concerns around their health as they are ageing. It’s all about enjoying life, relaxing and having some fun in the retirement years. Some of the many benefits of retirement living include:
take ownership of village meetings and run programs and events which suit the mix of people in their community. 2020 saw some significant changes for our retirement living residents, as it did for the rest of our community, with the COVID-19 Pandemic. Mindful of the changes that our Retirement Living residents were experiencing, particularly a sense of social isolation that may not have been previously felt, Anglican Care supported residents in a number of ways during this time. This included: •
Regular communication and updates, including Fact Sheets.
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Encouragement to keep a visitor/contractor register.
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The ability to offer flexible services to eligible residents via the Commonwealth Home Support Program.
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The security of a one or two-bedroom villa with 24-hour emergency call system.
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Assistance to register with MyAgedCare if required.
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The opportunity to socialise and form new friendships.
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Being able to go travelling, knowing that your home and possessions are safe and secure.
Technology support for help with zoom and other video calling and assistance to register for on-line shopping.
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Enjoying a relaxed lifestyle where the yard work and maintenance is done for you.
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Access to Anglican Care’s HomeLife services to provide extra support at home.
With bus outings and shopping trips cancelled due to COVID, our dedicated bus driver, Carolyn, was able to provide a personalised grocery shopping service for those residents that needed it.
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Ability to access to Anglican Care’s Lifestyle Resource Van. Packed full of resources, individually delivered with enhanced infection control measures.
We support our residents to be themselves – autonomous, valued, happy and connected. Residents at each of our villages
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Access to Anglican Care’s new meal delivery service. Fantastic meals and good nutritional value.
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Encouragement to keep moving via links to some great on-line classes for seniors.
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Helpful information via Anglican Care’s new Podcast services ‘Let’s Talk Seniors’. The topics are all about assisting seniors to be happy and healthy.
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Provision of cloth face masks and hand sanitiser.
Our current generation of seniors are well known for their resilience, stoicism and wisdom, and that has certainly been showcased during the pandemic. Residents have adapted amazingly well with innovative, socially distanced fundraisers being held, ANZAC Day celebrations with a twist, and a newly established walking group to increase those feel good endorphins. We truly appreciated everyone’s commitment to keeping themselves and others safe and well. Residents expressed how they have really appreciated living in a Retirement community during this challenging year, enjoying the support of Anglican Care and the company of their neighbours. We would also like to thank the C A Brown Retirement Living residents for their patience during the construction of C A Brown Lodge residential aged care home. Braving dust, mud, construction noises and all the other delightful things that come along with a major development they remained very good humoured. We look forward to inviting them celebrate at the Official Opening sometime during 2021.
ANGLICAN CARE ANNUAL REPORT 2019/20
s w e n l a n o i t a Organis
Resident Joyce Masters with Irene Balkema at C A Brown Lodge, Booragul.
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Connecting Generations Our residents and consumers have faced a challenging year due to the outbreak of the global pandemic, COVID-19, introduced to Australia in late January. The pandemic resulted in the need for restrictions on visitation and social distancing. So finding ways for our residents and consumers to stay socially connected became immensely important. Alongside the introduction of family video conferencing using apps such as Zoom and FaceTime, a new program called 'Connecting Generations' emerged from our Lifestyle and Wellbeing Team to encourage students living in our community to reach out and brighten the day of a resident or consumer with a letter or artwork. Jane Meldrum, our Lifestyle Wellbeing & Diversity Manager headed up the program and was excited by the prospect of bringing our seniors the candid and creative energy that children bring in a new and innovative way.
Sustainability Matters On Friday 5 June, 2020 our organisation was proud to officially announce that we had received 'Silver Partnership Status' in recognition of our demonstrated commitment to the NSW Government’s Sustainability Advantage Program. With only four other aged care providers recognised with Silver in NSW, many of which are large providers, we are immensely proud of our achievements. We chose to celebrate our sustainability achievements on World Environment Day, and whilst we were marking our move from Bronze to Silver Partnership – Green Day seemed that little bit more fitting.
Our local schools, including Arcadia Vale Public and St Philips Christian College were excited to promote the program to their students, encouraging them to be an active member of their community. To reach out and give back knowing they could bring joy to a resident or consumer who might be feeling the effects of isolation. To date we have received over 100 letters and artworks ranging from elaborate drawings, to colourful stories and tales of life in isolation from a child's perspective. Each was handed out or read to a resident or consumer, making their day that little bit brighter and more connected.
Anglican Care joined the Sustainability Advantage Program in February 2018 and were quickly recognised as Bronze Partners in December of that year. Remarkably, within two years the organisation had reached our ambitious goal of Silver Partnership. However, this was no easy feat. Becoming more sustainable required the organisation to do things differently across the board – procurement, hospitality, building design and cleaning, as well as the more obvious utilities management. Nowadays, sustainability has become embedded in all that we do. Since joining the Government's Sustainability Advantage Program, the support which has been provided has given way to a string of initiatives which our passionate team have backed wholeheartedly. As part of our organisation-wide Green Day celebrations our enthusiastic staff wore green ribbon arm bands, our residents and consumers ate green inspired morning teas and enjoyed activities with an environmental focus. Our residents from C A Brown Lodge also played the role of official judges of the Green Day Colouring-in Competition. With over sixty exquisitely coloured-in mandala trees submitted from children across our community, it was difficult to decide the winners! ANGLICAN CARE ANNUAL REPORT 2019/20
Meet 'Archi' Internal communication is vital within an organisation, and to enhance communications within the business in mid-2019 the development of a new Anglican Care Intranet began. Stakeholders from different business units came together to assess the needs of the business. Heading up the project was Kylie Jacques, Marketing Manager, greatly assisted by Lucinda Fetch, Anglican Care's Marketing Co-ordinator. Over the coming months Kylie, Lucinda and the project team worked tirelessly to map out the organisations communication objectives, and consider the possibilities of what an intranet could do to make communicating more streamlined and uniformed. A decision was made to engage intranet developers Elcom in September 2019 and the project intensity grew. Months of hard work resulted in the introduction of an exceptional intranet named 'Archi'.
Grow Graze Give Getting back to nature, watching new life form and getting your hands dirty are what's beneath the foundations of our Grow Graze Give program. There are so many benefits to people of all ages getting back into the garden, nurturing and tending to all that grows. From experience we know many of our seniors are green thumbs, or aspire to be. These keen gardeners wish to participate in regular gardening to give their day meaning and purpose, enjoy fresh air and sunlight and to feel pride in what grows. Lifestyle, Wellbeing and Diversity Manager, Jane Meldrum, heads up the new program Grow Graze Give which is rolled out through her passionate team of Lifestyle and Wellbeing Officers. Within each of our residential homes and day therapy centres, gardening activities are conducted throughout the year, each differing depending on what's available on their grounds. Activities include growing herbs, vegetables, flowers and succulents. Alongside these activities, the submission of recipes has been promoted to all members of the Anglican Care community. Each month a recipe is chosen by our Hospitality Services Team and is added to the following month's menu. Executive Chef Aaron Campbell and his team have whipped up some wonderful community recipes to date, including Swiss Chicken, Strawberry Wine Cheesecake and Meatloaf. As the community gardens grow, the spoils will be shared around to employees and families to enjoy, together with being included in the meals that our residents and consumers eat every day.
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Archi not only looks great and holds endless corporate information at a users fingertips, it has an incredible Search capacity, access to policy and procedure documents and in time, will be accessible to all employees via a browser on their smartphone. This will be an incredible benefit for all staff, particularly our Community and Home Care teams who largely work remotely. The new communication tool has been particularly beneficial during the early months of the year when a multitude of COVID-19 updates were disseminated to employees on a regular basis. Archi's capabilities will continue to grow and evolve with the needs of the organisation - led by Kylie and our Marketing and IT teams in response to organisational priorities and requirements.
WELCOME
Let's Talk Seniors Podcast Today’s over 60’s are all about staying healthy, happy and active and to help them do just that Anglican Care's Marketing Team created a hip new podcast Let's Talk Seniors. Kylie Jacques, Marketing Manager and Michelle Payne, Brand Specialist saw a shortfall in the sector for simple and easy to understand information, without all the jargon and technical speak. Season one of the podcast was launched in April 2020 with Kylie and Michelle as hosts joined by an array of special guest speakers. The result was a show created especially for seniors that is fun and gives practical advice to help seniors stay informed. Season one kicked off with the episode, Seniors Need Muscles Too featuring eminent local Geriatrician, Dr John Ward.
Drought relief By late December 2019 the Upper Hunter town of Murrurundi was crippled by drought, with the community facing Level 6 Water Restrictions, the tightest possible. Aid was needed to help the people of Murrurundi who were quite literally running out of water and Anglican Care wanted to show its support by holding a fundraiser. Our organisational goal was to raise enough money to purchase three pallets of drinking water, equating to 4,000 bottles. Monies were collected from enthusastic staff, each wanting to help a fellow community. Every dollar raised by staff was matched by Anglican Care. On Thursday 19th December 2019, Maintenance Manager Graeme Wray and members of his team made the trip to the Murrurundi Anglican Church with cargo that far exceeded our target of three pallets. Instead, monies raised enabled the delivery of 11,520 bottles of water, an incredible eight pallets of which was received with great smiles and gratitude.
April was an opportune time to launch Let's Talk Seniors as the COVID-19 pandemic had resulted in people of all ages, including seniors, moving to online entertainment like never before. Podcast listenership was soaring across the globe. Let’s Talk Seniors podcast has proven hugely popular with downloads from Apple Podcasts, Anglican Care’s website and FaceBook listens exceeding all expectations. Season 1 included 11 episodes, and given its success, Kylie and Michelle proceeded to record another season with all new guests. The team believe having a wide variety of subject experts has been key to the success of the show. Guests thus far have included a range of Anglican Care employees including Reverend Andrew Harrison, Jacqui Culver, Janet Sykes and Jane Meldrum. Together with a long list of subject experts such as Vestibular Physiotherapist Natalie Pulsford, Mindfulness Coach Charlotte Thaarup, Financial Planner Julian Payne and Herbalist Libby Marshall, plus many more. Let’s Talk Seniors podcast will continue to build a library of topics that engage and interest seniors, whilst allowing experts in their fields to reach hundreds of people hungry for information and highlights where to go for further support and advice.
A fantastic demonstration of the kindness and generosity of the Anglican Care team, and what we can achieve together, with a common goal.
ANGLICAN CARE ANNUAL REPORT 2019/20
Mirrabooka Place, Gloucester Following the ground-breaking ceremony for our new residential aged care home in Gloucester in February 2019, our Clement Street location has been a hive of activity as construction moves along at a great pace. Progress is going so well that it is anticipated that new residents will move into the home in October 2020. As a community, Gloucester is recognised as having one of the highest proportions of people over the age of 65 in NSW, with 28.4% compared to the state average of 15.7%. The only residential aged care currently in the Gloucester area is delivered from older buildings within Gloucester Hospital which will close with the opening of the new home. Anglican Care will be proud to offer contemporary aged care services to the Gloucester region. It will allow the people who have contributed to the Gloucester community to access services without leaving the area that is home to them. We are privileged to be able to provide this service and support the needs of the local community. The home will provide an optimal environment for people requiring 24-hour support and assistance for their clinical needs. Mirrabooka Place will capture the beautiful views of The Bucketts, creating a real sense of place and serenity. The name ‘Mirrabooka Place’ was approved by the Anglican Care Board, following a call out to the community for suggestions to find a name that had a meaningful connection to the community. Mirrabooka is part of an Aboriginal legend about the creation of the Southern Cross constellation written about in the book, Shadows around the Buccan Buccan by local author, Griselda Browne. The three wings of the home were also named with consultation from the community, specifically the staff from Hunter New England Health, and will be ‘Barrington’, ‘Mograni’ and ‘Kia Ora’. Anglican Care was thrilled to be the recipient of eight million dollars of funding via the Building Better Regions Fund to assist with the construction of this new home.
C A Brown Lodge, Booragul The development of C A Brown Lodge was an especially exciting development as the Booragul site is known as Anglican Care's ‘spiritual home’. Going back 60 years ago the previous home, C A Brown Nursing Home was the very first Anglican Care facility. The objective of the re-development of C A Brown was to expand and improve upon the care and services available to seniors living in the Lake Macquarie area and beyond. The new home includes 126 single en-suite rooms, 18 of those being dementia specific, a purpose-built day therapy centre known as the Alkira Centre, along with a contemporary café for residents, families and employees to enjoy and a number of multi-purpose spaces including a gym and spiritual room. The $41 million redevelopment was designed by Jackson Teece and undertaken by Project Managers APP and local construction organisation Core Project Group. All three companies worked closely with Gerard Bowen, General Manager of Property and his dedicated team. Completed in March 2020, plans to showcase the brand new purpose-built home to the wider community and hold the official opening were postponed due to COVID-19 restrictions, along with plans to host a regional Aged Care Careers Day. Residents from a variety of our homes moved into their new residence on 28 April 2020. These included residents from the original C A Brown and residents from the recently decommissioned Carey Bay Gardens. We are also welcoming new seniors from the community who are making C A Brown their new home. We are hopeful of being able to perform the official opening of C A Brown in conjunction with the building's first birthday celebration on 28th April 2021.
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ANGLICAN CARE ANNUAL REPORT 2019/20
s t h g i l h g i h Our
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Sensational Seniors - Hunter Celebrating the incredible diversity and life experiences of our residents and consumers, our Sensational Seniors events were a great hit again in 2019. This year’s special guest entertainer was Rhonda Burchmore, Australia’s leading lady, putting on the Ritz, and a little bit of razzle dazzle. Immediately recognizable for her smile, flamed hair and big, bold and colourful voice, Rhonda performed some of her legendary tunes including Diamonds are a Girl’s Best Friend and All That Jazz. Joining Rhonda were a talented local cast which included the Novatones Harmony Chorus and the Australian Dance and Talent Centre. And, making their big stage debut, 'The Anglican Care Dancing Queens', a dance troupe of six of our very own residents aged from 72 to 94, one daughter and three grooving Anglican Care staff members who strutted their stuff to ABBA – providing you are never too old to give something new a go and have some fun. A tangible demonstration of how we are committed to the principle of making ‘every moment matter’ for our residents and consumers.
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Sensational Seniors - Mid Coast Not be outdone, our Mid Coast residents and consumers were also able to enjoy the special talents of Rhonda Burchmore at their Sensational Seniors event. Joining Rhonda at the Taree show was a talented local cast which included the Taree High School Dance Troupe performing The Greatest Showman, the Taree Dance Group with a ballroom dancing treat, and the Club Taree Rockers.These events are not only a chance to celebrate the wonderful diversity and life experiences we have within our residents and consumers but also the contribution they continue to make to our society. An innovative concept created by Anglican Care, aiming to showcase and celebrate the positives that come from growing older and give residents something to look forward to each year – good food, entertainment, fun times, and laughing with friends.
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The Wild, Wild West Comes to Anglican Care At Anglican Care, we understand that the key to maintaining a good quality of life is to stay as healthy and happy as possible for as long as possible. Our unique, award winning lifestyle and wellbeing programs help our residents and consumers to do just that. They’re designed to provide engagement, pleasure and fun through a range of activities such as live concerts and entertainment, outings, music, art, pet therapy, gentle exercise and much more. A perfect example of this philosophy was Scenic Lodge’s ‘Country & Western’ Theme Day. The brainchild of the Lifestyle and Wellbeing Officers at Scenic Lodge, not only was it a fun day for all but it also delivered significant health benefits via the Line Dancing component of the day. Research shows that participation in ongoing dance programs improves health outcomes for older individuals. It can reduce the risk of dementia, improve balance, core strength and coordination; leading to a reduction in falls, it increases social connectedness, mental health and wellbeing while improving physical condition and mental acuity. Across Anglican Care’s many residential homes and day therapy centres, these annual themed days, coupled with regular social events, aim to contribute to the residents’ and consumers' wellbeing as part of a total care package.
Finances Anglican Care is committed to ensuring the organisation's future long term viability. This will ensure that we are able to continue to provide excellent care and a quality lifestyle to seniors throughout the Hunter, Mid North Coast and Central Coast regions. Outlined below is a summary of our income, expenditure, assets and liabilities for the 2019/2020 financial year.
Financial Overview
Income and Expenditure
Anglican Care has continued to achieve revenue growth during 2020. A summary of the key points for the 2019/2020 financial year are as follows:
Anglican Care’s income from Government funding increased by 5.97% to $58.9 million, resident revenue increased by 2.0% to $29.2 million and investment revenue was $1.2 million.
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Income has increased by 4.22% to $90.7 million.
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Expenditure has increased by 12.02% to $89.5 million.
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A profit of $1.2 million was achieved.
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Net assets increased by $1.3 million to reach a total of $79.3million.
Our Income 2019/2020
Our most significant item of expenditure was staffing costs which increased by 10.31% to $57.8 million and represents 65% of Anglican Care’s overall expenditure.
Our Expenditure 2019/2020
$’000
$’000
Government Funding
58,869
Staff
Resident Revenue
29,261
Hospitality Services
6,404
Energy
1,582
Depreciation & Amortisation
7,663
Donations Interest
0 1,238
Rental Income
278
Sundry Income
1,048
Insurance Repairs & Maintenance Finance costs
Total
$90,694
Other expenses Total
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57,817
776 2,218 451 12,571 $89,482
Balance Sheet Total assets have increased by 4.64% to $272.9 million. Capital expenditure incurred during the year equated to $42.1million. The value of property, plant and equipment as at 30 June 2020 was $193.6 million. Total liabilities have increased by 5.9% to $193.6 million. This is largely due to the increase in the holdings of accommodation bonds/refundable accommodation deposits and ingoing contributions by $10.4 million during the year to $175.4 million.
Our Assets 2019/2020
Our Liabilities 2019/2020
$’000 Property, Plant & Equipment Trade & Other Receivables
193,584 4,703
Intangible
161
Inventories
80
Cash
74,422
Total
$272,950
$’000 Accommodation, Bonds/RAD’s
145,098
Ingoing Contributions
30,351
Trade & Other Payables
13,764
Provisions Total
4,435 $193,648
ANGLICAN CARE ANNUAL REPORT 2019/20
Acknowledgements & thanks Supporting seniors and their families is a privilege afforded to those of us that work at Anglican Care. We would like to thank our employees and team of volunteers for their ongoing dedication and contribution during the particularly challenging events that have occurred in the 2019/2020 year. Their energy, enthusiasm and passion has enabled us to continue to nurture and maintain relationships with our residents, consumers and their families throughout these difficult times, that assist in making ‘every moment matter’. We would also like to thank the people that have featured in this Annual Report.
GET IN TOUCH for more information P 02 4958 0000 F 02 4950 8156 E accareenquiry@anglicancare.com.au www.anglicancare.com.au Anglican Care Corporate Administration 87 Toronto Rd, Booragul NSW 2284 ABN 94 273 103 460
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